Celero Commerce offers payment processing services, business management software, and data intelligence to small and medium-sized businesses, in one holistic platform. Celero empowers business owners and executives to focus on driving growth and profitability.

Industry: Financial Services
Company Size: 201-500 employees

Celero Commerce

Savvy Admin PROD

The Customer Service Specialist performs a pivotal role in providing exceptional customer support via telephone, email, and chat. Responsibilities involve resolving payment and account inquiries, ensuring compliance with company guidelines, and fostering positive relationships with clients. This role is instrumental in retaining our existing customer base and contributing to the company's growth.

**Responsibilities**

- Work efficiently within a phone queue to address a diverse range of payment and account inquiries from customers.

- Provide comprehensive and accurate responses by effectively using client systems and established processes.

- Perform data entry tasks to maintain accurate customer records and process requests.

- Troubleshoot and problem-solve customer requests to achieve satisfactory resolutions.

- Develop a strong understanding of the company's products and services, enabling you to assist clients effectively.

- Maintain knowledge of compliance guidelines to ensure customer interactions are aligned with regulatory requirements.

- Participate in job-related classes and webinars to enhance your skills and stay updated on industry trends.

- Adhere to company policies, procedures, and safety standards to ensure consistent and reliable service.

- Collaborate with cross-functional teams to address complex customer issues and provide seamless solutions.

- Perform additional duties assigned as part of your role.

**Experience & Requirements**

- 1-2+ years of experience in the Payments Industry or Merchant Services

- High School diploma required

- Strong call center experience, highlighting your ability to handle customer inquiries effectively

- Self-motivated and capable of working independently with minimal supervision

- Ability to apply broad knowledge across multiple tasks and responsibilities

- Demonstrated capability to work on projects ranging from routine to moderately difficult, including the ability to make decisions regarding issue resolution

- Excellent analytical, organizational, and troubleshooting skills to navigate complex customer inquiries

- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook

- Skillful in maintaining organization while effectively prioritizing tasks and workflows

- Aptitude for understanding, interpreting, and analyzing data to drive informed decisions

- Perform job functions in the best interest of Celero’s financial situation above all else

- Able to navigate ambiguity, while exploring innovative solutions and driving business impact

**Reports to: ** Customer Service Manager

**Start date: ** Immediate

**Location: ** In office, Dallas, TX

**Benefits: **We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match).

~~Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.~~

~~Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization. ~~

Customer Support Specialist

Staff Accountant Needed

Celero Commerce is seeking a driven and detail-focused Staff Accountant to join our Accounting team. In this role, you’ll play a key part in supporting accurate financial reporting, assisting with month-end close, and helping ensure the organization’s financial operations run smoothly. This is an excellent opportunity for someone who thrives in a collaborative, fast-paced environment and enjoys digging into the details to solve problems.

**Responsibilities**

- Support the preparation of financial statements, reports, and analyses, ensuring accuracy and adherence to accounting standards

- Assist with month-end close processes, including journal entry preparation and balance sheet reconciliations

- Partner with cross-functional teams to collect and evaluate financial data that supports reporting and business decisions

- Review accounts payable and accounts receivable activity for accuracy and completeness

- Develop recurring reports and schedules to aid in financial analysis

- Respond to inquiries from internal teams and external partners in a timely and professional manner

- Maintain organized and accurate financial records in compliance with applicable regulations

- Provide support to Senior Accountants, leadership, and related functions (including AP and AR) on projects and ad hoc requests

- Identify opportunities to improve processes and contribute to greater efficiency and accuracy

- Leverage accounting systems and tools to manage and track financial data effectively

- Assist with additional accounting responsibilities as needed across the team

**Experience & Requirements**

- 2+ years of professional experience in an accounting or finance-related role

- Bachelor’s degree in Accounting, Finance, or a related field

- Solid understanding of accounting principles, financial regulations, and reporting standards

- Experience using accounting software and Excel for analysis and reporting

- Strong organizational skills and the ability to meet deadlines in a dynamic environment

- High attention to detail with a commitment to accuracy

- Clear and effective communication skills for working across teams

- Ability to navigate ambiguity, think critically, and contribute to business-impacting solutions

- A strong sense of ownership and commitment to acting in the best financial interest of the organization

- We are currently unable to consider applicants residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Rhode Island, Vermont, or Washington.

**Reports to: ** Controller

**Start date: ** Immediate

**Employment type: ** Full-time; Exempt

**Benefits: ** We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match)

To learn more about our company, please visit Celero Commerce LinkedIn or Facebook pages:

~~Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.~~

~~Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization. ~~

Staff Accountant (Remote)

The Customer Service Specialist performs a pivotal role in providing exceptional customer support via telephone, email, and chat. Responsibilities involve resolving payment and account inquiries, ensuring compliance with company guidelines, and fostering positive relationships with clients. This role is instrumental in retaining our existing customer base and contributing to the company's growth.

**Responsibilities**

- Work efficiently within a phone queue to address a diverse range of payment and account inquiries from customers.

- Provide comprehensive and accurate responses by effectively using client systems and established processes.

- Perform data entry tasks to maintain accurate customer records and process requests.

- Troubleshoot and problem-solve customer requests to achieve satisfactory resolutions.

- Develop a strong understanding of the company's products and services, enabling you to assist clients effectively.

- Maintain knowledge of compliance guidelines to ensure customer interactions are aligned with regulatory requirements.

- Participate in job-related classes and webinars to enhance your skills and stay updated on industry trends.

- Adhere to company policies, procedures, and safety standards to ensure consistent and reliable service.

- Collaborate with cross-functional teams to address complex customer issues and provide seamless solutions.

- Perform additional duties assigned as part of your role.

**Experience & Requirements**

- 1-2+ years of experience in the Payments Industry or Merchant Services

- High School diploma required

- Strong call center experience, highlighting your ability to handle customer inquiries effectively

- Self-motivated and capable of working independently with minimal supervision

- Ability to apply broad knowledge across multiple tasks and responsibilities

- Demonstrated capability to work on projects ranging from routine to moderately difficult, including the ability to make decisions regarding issue resolution

- Excellent analytical, organizational, and troubleshooting skills to navigate complex customer inquiries

- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook

- Skillful in maintaining organization while effectively prioritizing tasks and workflows

- Aptitude for understanding, interpreting, and analyzing data to drive informed decisions

- Perform job functions in the best interest of Celero’s financial situation above all else

- Able to navigate ambiguity, while exploring innovative solutions and driving business impact

**Reports to: ** Customer Service Manager

**Start date: ** Immediate

**Location: ** In office, Greenville, SC

**Benefits: **We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match).

~~Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.~~

~~Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.~~

To learn more about our company, please visit Celero Commerce Facebook, Twitter, and LinkedIn pages:

Customer Service Specialist

Explore job opportunities at Celero Commerce with Savvy's AI recruiter platform. View open positions, learn about the company culture, and apply directly through our intelligent recruitment system.

Celero Commerce

Jobs