Client Services & Event Operations Manager
2 - 5 years
Scottsdale, AZ
Full-time
Hybrid
1 month ago
About the role
The Client Services and Event Operations Management team manages relationships with CDM Media’s event program sponsors, and delegates who attend CDM Media’s wide and varied industry events. From the point a sale is finalized, or a delegate attendance is confirmed, the Client Services and Event Management Department works to manage expectations, execute program and event deliverables, and build strong relationships with CDM Media’s growing client base through efficient management.
CDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executives. Over the last 19 years we’ve built an international community of over 10,000 top level IT executives that represent the top half of all worldwide technology decision makers.
Key Tasks & Accountabilities:
Knowledge & Skill Requirements:
CDM Media offers you:
Competitive salary, plus incentive plan
Health/dental insurance
Up to 25 days paid personal vacation each year
Summer holiday hours
Life and disability insurance
Great team environment
A Family First Culture
Friendly, fun and collaborative environment
CDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executives. Over the last 19 years we’ve built an international community of over 10,000 top level IT executives that represent the top half of all worldwide technology decision makers.
Key Tasks & Accountabilities:
- Client champion, overseeing and driving their involvement in assigned events
- Main liaison for clients from contract signature through to event delivery
- Collection of deliverables for sponsors for assigned events, including content for the sessions they will be running and gathering attendee information
- Collection of meeting selections and creation of personalized client itineraries
- Day to day management of all client relationships for assigned events
- Successful planning, management and onsite deployment of assigned events
- Champion of sponsor best practices and briefing of all attending sponsor executives
- Ongoing sales support to the sales team
- Hotel and venue sourcing for assigned events, from RFP phase to contract negotiation
- Successful planning and on-site execution of assigned events from a client services or event management perspective
- Hotel liaison, including management of rooming list, generation of BEOs, and assignment of key concessions
- Attending our events in various locations
Knowledge & Skill Requirements:
- Significant hands-on event management experience
- Creative communication skills – verbally and written
- Sales team support and internal communications
- Strong organization and prioritization skills
- Collaborative team player, strong under pressure but can also work independently where needed
- Must be detail-oriented, organized, and able to manage multiple projects efficiently on different timelines
- Desire to work with a close-knit team in a collaborative setting and independently where necessary
- Comfortable communicating with corporate executives daily
CDM Media offers you:
Competitive salary, plus incentive plan
Health/dental insurance
Up to 25 days paid personal vacation each year
Summer holiday hours
Life and disability insurance
Great team environment
A Family First Culture
Friendly, fun and collaborative environment
Skills
Events Services