A reference in the world of luxury, Cartier, whose name is synonymous with open-mindedness and curiosity, stands out with its creations and finds beauty wherever it may lie.

The Maison has several areas of expression. From jewelry to high jewelry, from watchmaking to fragrances and leather goods and accessories, Cartier's creations symbolize the convergence between exceptional craftsmanship and a timeless signature. 

Santos de Cartier and Tank watches, Trinity ring, Love and Juste un Clou bracelets, Panthère de Cartier and Ballon Bleu designs are all born from a unique vision and a singular style.

Industry: Einzelhandel: Luxusgüter und Schmuck
Company Size: 5.001–10.000 Beschäftigte

Cartier

Savvy Admin PROD

**How You Will Make An Impact**

The Assistant Manager, Commercial Excellence is responsible for leading and managing high-impact commercial projects that directly drive productivity, process efficiency, and organizational agility across Cartier North America. Acting as the operational engine of the Commercial Excellence pillar, this role translates strategic priorities into structured, measurable project outcomes — with a particular focus on Standard Operating Procedures (SOPs), Capacity Planning, and cross-functional efficiency initiatives.

**Key Tasks And Responsibilities**

Data Analytics & Commercial Reporting

- Build, maintain, and continuously improve commercial dashboards and reports that provide actionable insights to operations and leadership teams.

- Collect, clean, and analyze data from multiple sources to support KPI tracking, performance reviews, and decision-making.

- Support the development of reporting frameworks that improve data quality, consistency, and accessibility across Commercial Operations.

- Prepare regular performance summaries and ad hoc analyses for the

- Director and AVP, Commercial Operations.

Communication Projects & myAtlas

- Lead and manage the internal communications project, ensuring timely, relevant, and well-structured content reaches boutique and commercial teams.

- Own the operational management and optimization of myAtlas, ensuring the platform is leveraged as an effective knowledge-sharing and communications hub.

- Develop communication templates, editorial calendars, and distribution protocols to standardize how information flows across the organization.

- Partner with Retail Operations and Boutique teams to gather communication needs and ensure content relevance.

Project Coordination & Execution

- Manage a portfolio commercial excellence project, ensuring timely execution with clear ownership and documentation.

- Maintain project trackers, action logs, and status updates, providing visibility to the Manager and Director.

- Conduct research, benchmarking, and competitive analysis to inform project development and recommendations.

- Support the preparation of presentations, briefing materials, and project documentation for senior stakeholder reviews.

Cross-functional Collaboration

- Work closely with Retail Operations, all corporate departments, and Boutique teams to support integrated project delivery.

- Coordinate with external vendors or partners as needed for communication, data, and hospitality workstreams.

- Contribute to team meetings, working sessions, and brainstorming forums with structured input and follow-up.

**Key Performance Indicators (KPIs)**

- Success rate of implemented process improvements.

- Project completion rate and adherence to deadlines.

- Process efficiency gains

- Reporting accuracy & timeliness

- Communication reach & effectiveness

**Objectives And Key Results (OKRs)**

- Deliver a centralized, real-time commercial reporting dashboard accessible to key stakeholders within 6 months.

- Increase myAtlas adoption rate and content engagement by a measurable percentage year-over-year.

- Establish a recurring internal communication cadence with standardized templates and measurable reach.

- Complete all assigned projects on time with full documentation and post-implementation review.

**Qualifications**

- Bachelor's degree in business administration, Communications, Data Analytics, or related field.

- 3–5 years of experience in commercial operations, project coordination, or business support roles.

- Strong analytical skills with hands-on experience in data reporting and visualization (Excel, Power BI, Tableau, or equivalent).

- Experience managing internal communications projects and digital platforms is a strong asset.

- Detail-oriented, organized, and able to manage multiple projects simultaneously.

- Strong written and verbal communication skills; ability to produce clear, professional deliverables.

- Proficiency in Microsoft Office Suite; familiarity with project management or collaboration tools.

- Boutique experience required.

- Working knowledge of project management methodology (e.g., Agile, structured PM frameworks, or equivalent) — required to manage and track multiple concurrent workstreams.

- PM certification (PMP, Prince2, or similar) is a plus, not mandatory

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $80,000 to $100,000 plus incentives.

At Richemont, We Craft the Future!

Assistant Manager, Commercial Excellence

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Associate

Cartier | Orlando, FL

Reports to: Sales Experience Manager

OBJECTIVE/MISSION

-  As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

**Key Responsibilities**

Sales Achievement:

-  Consistently achieve and/or exceed the monthly sales target, as directed by management.

-  Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client

-  This includes after sales clients if a Cartier after-sales dedicated area/staff is not available

-  Adapt approach according to the client needs and motivations

-  Negotiate and handle objections with ease

-  Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience

-  Remain current on industry news and competitor

**Client Relationship Management**

-  Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects

-  Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available

-  Appropriately resolve client issues/concerns and escalate as needed to Management

-  Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

**Daily Boutique Operations**

-  Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

-  Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

-  Assist in the merchandising and daily maintenance of displays and back-stock

-  Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

-  Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

JOB PROFILE

**Education**

-  College degree preferred

**Required Experience**

-  2 to 5 years of previous experience in luxury retail, service or hospitality environment

-  General knowledge of timepiece movements

**Technical Skills**

-  Ability to work in a fast-paced retail store environment

-  Computer and internet Savvy

-  MS Office experience required, SAP knowledge preferred

**Personal Skills/Abilities**

-  Additional language skills are a plus

-  Excellent interpersonal and communication skills are required

-  Strong understanding of Customer Service needs and Customer (internal and external) priorities

-  Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

-  Being a genuine Maison Ambassador

-  Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.

-  Self-Starter with Team-Player approach

-  Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

$28-30/hr

Sales Associate - Orlando

**Role Overview**

HR business partner overseeing 200+ Luxury Retail employees within our Boutiques and leaders across our Southeast Region. Setting the HR vision for the region population and managing all day-to-day HR activities. This role is both strategic and hands on and provides full cycle HR support and thought partnership. This role is instrumental in helping to define and implement our HR Commercial strategy to ensure we continue to build strong, highly engaged teams who are well poised for continued growth. With a deep understanding and passion for Luxury retail business and developing people, be a thought leader in translating business goals to HR strategy to continue to evolve the boutique and employee experience through people first focus.

**Responsibilities**

Generalist:

- Key focus in providing coaching, guidance and recommendations to region client team in alignment with our people and business growth strategies.

- Be a thought leader on our people and organization topics to create HR plans in support of our transformation and growth agenda and people development goals within the California region.

- With strong collaboration amongst full Commercial HR team, provide ongoing region insights to help inform our holistic HR Commercial priorities roadmap and people planning.

- Effective partnerships with leaders and employees to develop thoughtful people strategies focusing on talent acquisition, talent management and development, career and succession planning, training/ upskilling plans, engagement, recognition and fostering an inclusive culture

- Other key responsibilities include full HR day to day support, performance and employee relations management, interviewing prospective candidates and hiring for potential, active leader in sharing insights to increase organizational efficiency and effectiveness, and managing key HR processes such as annual compensation process, Talent and Org reviews.

- In partnership with Learning and Development, create and execute upon comprehensive people plans quarterly including learning and development priority roadmap based on current and future needs identified for East region

- A key focus of work in 2024 and beyond will be on continued retail transformation and working closely with teams on all aspects of our HR planning, including org dynamics, change management, roles/ responsibilities, ways of working, coaching on new skills and competencies, integrating new roles, onboarding leaders, coaching upon key skills in performance management, adapting org structure, content and facilitation for workshops and training, etc.

**Recruitment**

- Facilitate Cartier’s regional recruitment strategy, ensuring the talent acquisition process reflects Cartier’s values and guiding principles.

- Collaborate with Talent acquisition and Regional leaders to implement strategic recruitment practices in the region, priorities set and talent profiles aligned to business needs and growth

- Partner with Hiring Managers in attracting, recruiting, and hiring candidates whose talent, competencies and experience supports the business needs and the evolution of the skills / competencies required in the transformation.

- Develop and promote a strong employer brand value proposition in the region.

- Build an internal talent pipeline.

- Oversee on boarding and induction.

- Strategize and implement solutions to support employee attraction and retention; regularly monitor open position reports and analyze turnover for benchmarking purposes.

- Coach Hiring Managers on all aspects of Cartier’s recruitment, interviewing and onboarding processes.

**Performance Management**

- Direct performance management strategy in accordance with Richemont North America Human Resources guidelines and timelines.

- Identifying and resolving issues to foster individual and team growth

- Proactively manage performance issues to mitigate risk to the business and ensuring that employees are given consistent feedback on their performance

- Proactively manage employee relations to ensure optimal performance and work environment

- Strategize and implement programs that are designed to build employee engagement and reduce turnover in the region. Following our Employee Survey from this year will be important to follow up on the actions of each region.

- Partner with Legal to conduct investigations; resolve all employee disagreements, terminations, and litigation cases in full compliance with federal and state guidelines and Richemont governance.

**Rewards**

- Direct the compensation planning and performance/ salary review process for the California Region employees and in partnership with the Commercial HR team in holistic review

- Develop and implement appropriate compensation and bonus strategies and recommendations based on business objectives, financial achievements in the region and individual performance.

**Career & Succession Planning**

- Direct the career management and succession planning processes for the California Region population and work with HR Leadership and HR Counterparts on the total succession planning.

- Facilitate talent review meetings to assess potential talent ratings and employee readiness in the region; partner closely with Cartier HR leadership to plan appropriate next steps including tangible action plans

- Develop regional talent strategy based on talent analysis data; incorporate results as part of the Cartier HR Strategic Plan.

- Actively promote internal mobility, both in the region and internationally.

**Headcount Management**

- Key focus in effective headcount management for region in partnership with Finance

**Dimension**

- 40% travel required

- Boutique locations: Miami Design District, Aventura, Palm Beach, Boca Raton, Atlanta, Houston, Dallas, Austin

**Qualifications**

- A minimum of 10-13 years of experience in Human Resources management, with skills in talent management, employee relations, recruiting, and performance management, as well as compensation & benefit administration.

- Prior managerial experience is required. Ability to effectively lead, manage and inspire a team remotely.

- College degree in a related area, MBA or Master’s Degree preferred.

- General knowledge of and experience with U.S. employment laws is a must.

- Experience in luxury retail industry a plus. Hospitality background is also a plus.

- Demonstrated ability to be an effective change agent through business evolution. Strong ability to drive progressive change management and process improvement

- Demonstrated ability to prioritize workload and manage multiple projects/ timelines while being agile and flexible to pivot according to changing needs

- Strong interpersonal and consulting skills in dealing with employees at all levels of the organization, including leadership, influencing and relationship-building across functions.

- Experience coaching mid and senior-level leaders to improve leadership performance.

- Change Management / Transformation experience is a plus.

- Enthusiastic and positive team player with strong change agility

- Excellent influencing, negotiating and conflict resolution skills. Strong collaboration with client teams as well as HR team in sharing broadly business imperatives and making suggestions for improved ways of working

- Excellent judgement and impeccable follow through

- Drive-for-results orientation with the ability to translate complex, strategic topics into specific, understandable goals, action plans and deliverables.

- Excellent interpersonal and consulting skills, including leadership, influencing and relationship-building across functions in a fast-paced matrix environment.

- Demonstrated effectiveness in identifying needs, developing action plans and executing deliverables and presenting outcomes and recommendations.

- Utilize reporting to interpret and analyst data to make recommendations and help inform our planning and decisions

- Ability to prioritize and set realistic goals/milestones

- Strong adaptability mindset and comfortable navigating through change effectively

- Proactive solution-focused approach to problem solving

- Forward thinking, open minded and creative as related to our planning and approaches

**We Offer**

We care about your health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

HR Director, Southeast

**The Mission**

The Director, Talent Management and Mobility will be a strategic leader and visionary architect of Cartier North America's overall talent management strategy. This leader will proactively shape the organization’s future by driving the strategic direction for talent management and mobility, ensuring the organization is positioned for growth, retention, engagement, and productivity of our talents. The Director will champion and embed diversity and inclusion as a core pillar of the talent strategy, fostering a culture where all talent can thrive.

**What You’ll Do**

**Talent Strategy & Execution:**

- Define, develop, and drive the overarching talent management strategy and roadmap in collaboration with the AVP of Talent, enabling proactive career development aligned with the organization’s business objectives and talent strategy

- Strategically lead and oversee the Cartier Organizational Talent Review (OTR) process, owning its end-to-end execution, inclusive of defining the framework and timeline, preparing guidelines and training materials, setting criteria, scheduling and facilitating calibration meetings, data collection, data consolidation, leading calibration meetings with executives, synthesizing the talent review presentations for Global HQ.

-  Ensure OTR’s effectiveness in identifying and developing key talent and driving critical talent discussions at the executive level with local and international Cartier Human Resources.

- Strategically design, champion, and oversee the execution of enterprise-wide development programs (e.g., Project Leads) that assign high-potential talent to critical business initiatives, enabling the expansion of strategy across the broader organization.

- Lead the development and continuous improvement of robust succession plans for critical leadership roles, proactively identifying and addressing talent gaps across the organization.

- Proactively monitor and analyze the organization's talent health with key checks in with the AVP of Talent, providing strategic insights and recommendations to senior leadership on emerging trends and opportunities.

- Develop and present strategic talent updates and recommendations for executive committees and rollups to international HQ.

**Mobility & Internal Movement**

- Strategically lead and optimize domestic and international mobility programs to and from Cartier North America by actively collaborating with Cartier regions world-wide to ensure Cartier North America is actively engaging with internal top talent across Cartier globally and across all Richemont Maisons.

- Chair and guide bi-monthly career committees, leveraging data to drive strategic talent decisions and foster internal career progression.

- Initiate and lead local and global talent sharing initiatives between Maisons.

- Oversee the development and analysis of internal candidate surveys to understand their internal mobility journey and implement effective changes to continuously advance and enhance the experience.

**Program Design & Implementation**

- Lead the development, implementation and evolution of innovative programs to support internal job movement and diverse career experiences.

- Oversee the creation of user-friendly resources and tools that empower employees to understand career opportunities, develop required skills and experiences, and successfully apply for internal roles

**Data & Analytics**

- Define and oversee the creation of comprehensive reporting, dashboards, and strategic metrics on internal mobility across Cartier North America.

- Provide strategic insights and storytelling on trends related to talent management, talent development, and mobility, influencing key stakeholders.

- Oversee the strategic management and optimization of Talent Specialist Desktop, ensuring that the data is correct, visible, and leveraged effectively for our HQ and Group partners.

- Champion the strategic use of ongoing talent insights and advanced people analytics throughout the year to continuously inform and optimize internal mobility and career advancement strategies.

- Establish and lead a strategic partnership with the People Analytics team to interpret complex talent data, translating insights into actionable strategies that drive impactful internal mobility and career advancement outcomes, translating insights into clear priorities and actions that strengthen performance, culture, and retention.

**Talent Process Modernization, Technology & AI**

- Partner with HR Operations and Technology to modernize talent processes alongside the Workday implementation.

- Analyze and integrate leadership competency assessment and specialized assessment tools to gain deeper insights into individual and organizational capabilities, inform strategic talent decisions, and optimize development and succession planning.

- Redesign and optimize assessment, promotion, succession, and development processes to align with best practices.

- Embed AI across talent processes to surface insights, identify risks, and support forward-looking decisions.

- Ensure talent data is high-quality, accessible, and actionable globally.

**Stakeholder Engagement & Change Leadership**

- Build strong partnerships with executive leadership, HR Business Partners, Talent Acquisition, Learning & Transformation and governance committees to cultivate a strong network of internal stakeholders to drive alignment and successful delivery of strategic objectives.

- Act as a trusted subject matter expert and strategic advisor to senior leadership on internal talent deployment, career growth initiatives, and talent marketplace solutions.

- Communicate clearly on talent strategy, risks, and outcomes to senior stakeholders.

**Collaboration & Partnerships**

- Strategically partner with Talent Acquisition to seamlessly connect talent planning, development, and retention strategies with acquisition and onboarding processes.

- Collaborate strategically with the Learning & Transformation team to ensure the design and delivery of development programs are fully aligned with the overarching talent strategy. Ensure integration of development initiatives with existing programs and learning pathways.

- Partner with stakeholders to ensure synchronization of our employee value proposition across internal talent marketplaces

- Champion and drive initiatives to create an exceptional employee experience from the first interaction with the candidate through their last day of a successful internal candidacy.

- Collaborate strategically with the Internal Communications team to create a cadence of monthly communication on employee mobility stories on Cartier Connect.

- Serve as a key strategic partner to Cartier’s Head of Diversity, Equity and Inclusion to ensure alignment and advancement of the DE&I strategy.

- Champion and drive initiatives that remove systemic barriers and foster a highly collaborative and inclusive work environment.

**Who You Are**

You hold a bachelor’s degree with 10+ years of experience in a human resources or talent related field. You are a connector of people with a high level of curiosity. You have proven experience assessing talent with the ability to connect to key competencies. You are an expert utilizing diverse talent assessment and calibration frameworks. You are a change agent with a keen eye on the future of the workforce and talent landscape that translates to the future needs of the business. You are a strong collaborator who thinks globally, but actions locally. You are passionate about mobility and the need to vary the workforce. You communicate, present, and facilitate well. You are an expert in Project Management and thrive in managing multiple projects simultaneously with minimal guidance. You have demonstrated passion for process improvement and the ability to translate complex ideas into the least cumbersome process to deliver the same results. You have a strong background in technologies that deliver efficiencies and how to overcome systems that do not. You are most passionate about developing a workforce to ensure the success of the business. You excel in a fast-paced environment. It’s HR, so integrity and confidentiality is a must. You are service minded and self-aware. You must love working as a team, sharing ideas, empowering and celebrating the success of others.

**We Offer**

We care about your health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Expected Salary Range: **$180,000-200,000**

Salary will be determined based on relevant skills and experience.

Director, Talent Management & Mobility

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

**Sales Experience Manager**

KEY RESPONSIBILITIES

Lead business development for the boutique by creating and developing relationships through all client interactions:

- Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors

- Drive sales and care service team to consistently achieve or exceed sales targets and KPIs

- Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy

- Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities

- Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met

- Lead and promote networking activities for the boutique team

- Point of contact for visiting stylists and press photo shoots in partnership with the PR team

- Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further

- Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided

Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success:

- Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs

- Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs

- Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)

- Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs

- Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development

- Participate in the daily setup and breakdown of the boutique for opening and closing, as needed

**Team Development And Management**

- Motivate and support the Boutique staff

- Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news

- Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news

- Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management

- Actively recruit and maintain a talent pipeline

- Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan

- Lead the performance management process through regularly scheduled individual meetings including biannual performance review

- Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees

**Be a Maison Ambassador**

- Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor

- Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

YOUR PROFILE

- Bachelor’s degree in a business-related field is a plus

- Additional language skills are a plus

- 8-10 years of management, especially in luxury retail or hospitality

- Required experience in managing direct reports

- Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed

- Previous experience with SAP is preferred

- Strong leadership skills

- Excellent analytical, organizational, and interpersonal communication skills required

- Enthusiastic approach with clients and colleagues

- Entrepreneurial spirit to develop their own business and build long-lasting client relationships

- Creativity in developing new ways to motivate and develop a team

- Collaborative approach with the ability to foster a united work environment with a “can do” attitude

- Strong understanding of client service needs and priorities (internal and external)

- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

- Ability to work in a fast-paced, evolving environment

- Intellectual curiosity and passion for learning

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

- This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Sales Experience Manager - Atlanta

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

SALES MANAGER

**Key Responsibilities**

Lead business development for the boutique by creating and developing relationships through all client interactions:

- Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors

- Drive sales and care service team to consistently achieve or exceed sales targets and KPIs

- Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy

- Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities

- Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met

- Lead and promote networking activities for the boutique team

- Point of contact for visiting stylists and press photo shoots in partnership with the PR team

- Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further

- Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided

Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success:

- Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs

- Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs

- Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)

- Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs

- Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development

- Participate in the daily setup and breakdown of the boutique for opening and closing, as needed

**Team Development And Management**

- Motivate and support the Boutique staff

- Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news

- Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news

- Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management

- Actively recruit and maintain a talent pipeline

- Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan

- Lead the performance management process through regularly scheduled individual meetings including biannual performance review

- Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees

**Be a Maison Ambassador**

- Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor

- Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

YOUR PROFILE

- Bachelor’s degree in a business-related field is a plus

- Additional language skills are a plus

- 8-10 years of management, especially in luxury retail or hospitality

- Required experience in managing direct reports

- Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed

- Previous experience with SAP is preferred

- Strong leadership skills

- Excellent analytical, organizational, and interpersonal communication skills required

- Enthusiastic approach with clients and colleagues

- Entrepreneurial spirit to develop their own business and build long-lasting client relationships

- Creativity in developing new ways to motivate and develop a team

- Collaborative approach with the ability to foster a united work environment with a “can do” attitude

- Strong understanding of client service needs and priorities (internal and external)

- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

- Ability to work in a fast-paced, evolving environment

- Intellectual curiosity and passion for learning

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $120,000. Please note, salaries will be negotiated based on relevant skills and experience.

- This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Sales Manager- City Center

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

HOW WILL YOU MAKE AN IMPACT?

MISSION

The Coordinator, Brand Strategy & Planning is responsible for supporting the Brand Strategy and Planning team through the development of strategic initiatives and projects to achieve the business and branding goals of Cartier North America. This role will support day-to-day project management responsibilities for key projects, working closely with cross-functional teams.

Key Responsibilities

**Project Development**

- Assist in the development of project plans, including scope, objectives, deliverables, timelines and assigning responsibilities.

- Maintain project documentation, including (but not limited to) project plans, status reports, consolidated dashboards, and KPI trackers.

- Assist in the preparation of project status reports for local ExCo and international stakeholders.

- Identify and develop process and project management improvements and best practices.

- Gather feedback from stakeholders and incorporate it into project plans.

**Strategic Articulation**

- Contribute to the definition and articulation of presentations and ad hoc decks (including but not limited to Market Action Plan, Category Action Plan & Business Review).

- Work closely with colleagues across functions to gather input, identify synergies, and ensure alignment of strategic initiatives.

**Brand Strategy**

- Support market research and competitive analysis to inform brand positioning and strategic decisions.

- Support team meetings, workshops, and alignment sessions to facilitate collaboration.

- Create tools, resources and templates to ensure consistency in how information is presented.

- Work closely with Brand Strategy and Brand Management teams to develop and maintain internal visual identity and aesthetics.

- Own and validate cross-functional meeting agendas and series.

YOUR PROFILE

- Bachelor’s degree required; a background in consulting or marketing is preferred.

- Minimum of 1-2 years prior experience in project management and/or coordination.

- Highly collaborative team player with experience working in a cross-functional team environment.

- Excellent time management skills and the ability to handle multiple tasks and flexibly adapt to changing priorities and timelines.

- Expertise in Adobe Suite and Power Point.

- Strong computer skills with proficiency in Microsoft Office applications. (Excel, Word, Power Point etc.) is required.

- Self-starter and proactive problem solver.

- Meticulous attention to detail.

WE OFFER

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $30.00 to $34.00 per hour.

At Richemont, We Craft the Future!

Coordinator, Brand Strategy & Planning

**Your Mission**

The Public Relations Manager will lead the development and execution of high-impact PR strategies across Brand, Commercial, and Arts & Culture, driving visibility, desirability, and cultural relevance for the Maison in the North American market.

**Key Responsibilities**

HOW WILL YOU MAKE AN IMPACT

Brand Communications

- Supports the development and execution of national and regional press strategies to amplify the Maison’s visibility and narrative across key communications pillars.

- Drive communications for high-profile initiatives including boutique openings, Fondation Cartier pour l’Art Contemporain, Venice Film Festival, Cartier Collection exhibitions, and arts & culture programs.

- Secure high-quality editorial coverage across top-tier publications, shaping and refining key messages tailored to the North American audience.

- Champion a 360° communications approach across print, digital, and social platforms to maximize reach and impact.

- Craft and distribute compelling press materials on relevant communication topics.

- Draft talking points, welcome notes, letters and other external communications.

- Develop polished, visually strong presentations, recaps, and communication tools for both internal and external stakeholders.

- Monitor, analyze, and synthesize industry trends, media landscape shifts, and competitive activity to inform strategy.

Press Relations

- Build and maintain strong, strategic relationships with key editors and journalists across business, arts, and lifestyle verticals.

- Act as a trusted partner to media, proactively identifying opportunities to elevate the Maison’s voice and positioning.

Project Management

- Conceptualize, pitch, and execute editorial projects and PR activations end-to-end, ensuring excellence in delivery and alignment with brand priorities.

Team Collaboration

- Partner closely with Product PR to ensure cohesive and proactive storytelling across categories.

- Collaborate with the Press Treatment team to elevate press and tastemaker experiences and activations.

- Work alongside Regional and Boutique teams to support and amplify commercial priorities through communications.

- Align with the Arts & Culture team to deliver seamless and timely communications support.

- Support Corporate Affairs and Reputation Management initiatives as needed.

**Qualifications**

- Bachelor’s Degree preferred.

- 7+ years of Public Relations experience.

- Deep communications expertise that is global in nature and spans both external (partners such as consumers and influencers) and internal subject areas, either in-house or at an agency.

- Experience managing high-exposure assignments.

- Experience in executing press events.

- Natural storyteller with excellent speaking, writing and editing skills; can easily simplify messages.

- A problem solver who is ready to act; understands how to aim to clarify and address sensitive topics.

- Proficient in Microsoft Office Suite and familiarity with reporting and analytics tools inclusive of DMR, Lefty, and Muckrack.

- Personal Skills:

- Excellent communications and interpersonal skills with a proven ability to orchestrate and manage all details required to produce effective communications.

- A positive “can-do” attitude.

- Thrives in fast-paced environments. Able to work independently.

- Flexible, collaborative and deadline driven.

- Is open, honest and direct but tactful and respectful in communications style and approach.

- Ability to travel and work off business hours as needed.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $100,000 to $120,000 plus incentives.

Public Relations Manager

HOW WILL YOU MAKE AN IMPACT?

Job mission

Cartier North America is seeking a dynamic, organized, self-starter to join our Facilities Team as a Project Manager. This individual will be responsible for overseeing the overall repairs and preventative maintenance services within a region.

Main accountabilities/objective of the position

Key Responsibilities

- Collaborate with internal and external partners to provide repair and preventative maintenance services.

- Communicate and liaise with store management and security to coordinate repairs and preventative maintenance work.

- Provide support to visual merchandising, events, network development and other key internal departments as needed for CNA’s boutique activations.

- Perform regular visits to ensure boutiques are properly maintained to company standards.

- Supervise and oversee the quality of work performed by external vendors.

- Provide continuous feedback and recommendations to external vendors to ensure highest quality of standards are delivered.

- Establish new relationships with local vendors to provide high quality and reliable services.

- Provides maintenance recommendations and guidance as needed to Store Development & Planning team.

- Work closely with internal and external partners during new boutique openings and/or renovations.

- Provide administrative support as needed for invoicing, vendor onboarding and ad hoc requests.

**Qualifications**

- 3-5 years of relevant facility maintenance experience.

- Facility Management and/or Construction Experience in high-end retail preferred.

- Ability to read Architectural and Mechanical drawings.

- Strong attention to detail, organizational skills, and ability to multi-task.

- Ability to deliver high-quality of customer service.

- Proven experience in being able to work independently as well as part of a team.

- Excellent verbal and written communication.

- Ability to work evening hours and weekends as needed.

- Ability to travel.

- Experience using Microsoft Outlook, Word, Excel.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $100,000-$130,000

Salary will be negotiated based on relevant skills and experience

Project Manager of Store Design Planning & Construction - N Am

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

**Senior Regional Learning & Development Manager - Latin America**

Cartier | Coral Gables, FL

**MAIN PURPOSE**

The Sr Regional L&D Manager is a key partner in embedding a learning agenda that meets the long-term needs of the business. This role will drive and support all learning and development initiatives for Cartier Latin America.

In this role, the Sr Regional L&D Manager will lead the development and implementation of comprehensive L&D strategies aligned with Cartier’s business objectives. This position offers a unique opportunity to shape the skills and knowledge of our workforce, ensuring they are equipped to meet current and future challenges.

With a ‘Retail First’ focus, and as a Business Partner to our Regional leadership, you will help drive sales productivity, client service excellence, and execute regional and global learning curriculums across all product categories including High End and Leadership.

This role will require you to travel 40%-50% of your time to visit boutique and offices in the region.

This role will manage the Sales Coaches in Brazil and Mexico. This role will report to the HR Director, Latin America and will partner closely with LATAM Talent Management and Cartier International Learning & Development Team.

**Key Responsibilities**

**Capability Building**

Build skills, confidence and behaviors that directly support business goals whilst creating a culture of continuous growth.

- Identify capability gaps and address them through targeted and focused learning solutions.

- Embed a culture of feedback, reflection and ongoing learning across all levels.

- Link capability building to measurable outcomes such as improved commercial performance, productivity and client experience.

- Support the completion of Individual Development Plans and ensure all employees have an active development plan in place.

**Learning Delivery and Performance Measurement**

Plan, schedule and deliver L&D programs across retail and corporate populations in Latin America.

- Deliver engaging and interactive learning programs and feedback on a variety of topics.

- Localize and adapt regional learning materials to specific market needs, ensuring cultural and language relevance.

- Manage learning calendar and activations in collaboration with the central L&D team, Commercial, Retail and HR Leadership.

- Ensure training participation, completion and business impact for KPIs including Learning Engagement & completion and business KPIs.

- Provide reports to the Regional HRD on progress, challenges and recommendations.

- Evaluate learning effectiveness and continuously improve methods.

**Budget & Operations Management**

- Monitor the country learning budget in collaboration with Regional HRD, including venues, travel and vendor costs.

- Manage the end-to-end invoicing and vendor management process.

- Track and report learning expenses to ensure budget compliance.

- Oversee logistics and coordination of all learning activities.

**Stakeholder Management & Collaboration**

- Work closely with the Commercial teams, Boutique Management, and HR Director to align learning priorities with business needs.

- Ensure alignment with regional L&D frameworks and strategy and contribute to feedback on learning needs.

- Build strong relationships and drive functional leaders to support capability and skills development across all roles.

- Oversee onboarding and induction in alignment with organization and region requirements.

**Required Experience**

- You are passionate about Learning & Development and being a Business Partner, with a minimum of 8-10 years of experience in a learning or development role with strong operational learning delivery, LMS and LXP Management, Reporting and Learning Impact Analysis. Ideally, you’ve had prior exposure to Luxury Retail or Hospitality.

- You hold a degree in in Adult Learning, Business, Psychology, Human Resources, Communications, or related field

- You are driven by performance, fueled by a strong commercial acumen.

- You master learning facilitation and formal / informal learning delivery.

- You have experience in managing training budgets and scheduling at market/country level.

- You are curious and highly collaborative; in that, you have a strong record of cross-functional relationships that build trust and credibility with a diverse team of internal business partners.

- You are organized, self-driven and resourceful. You enjoy working on multiple priorities and projects, managing your time effectively.

- You are fully bilingual; written English & Spanish mandatory (Portuguese is a plus).

**Technical Skills / Abilities**

- Intermediate/Advanced level proficiency in Microsoft Word, PowerPoint, and Excel.

- WorkDay and SAP is preferred

- Experience using collaboration and analysis tools (e.g., Mentimeter, Klaxoon, Miro, Typeform, SurveyMonkey, etc.) is a plus

**The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of person assigned to this position.**

**Dimension**

**Geographical area (scope) under responsibilit **y

Cartier LAC, Mexico, and Brazil

**Complexity of assigned territory**

Geographically extended area: trip duration up to 9 hours flight

**Multi-country Territory**

Multi-Language territory

Must be able to travel 40-50%

**Level of autonomy: **Works under direct supervision of the HRD, Cartier Latin America

**Number of FTE under responsibility: **Miami: 50; Mexico: 69; Brazil: 33

**Headcount supervised **: 2

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

**We Offer**

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.

Senior Regional Learning & Development Manager - Latin America

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

**Sales Experience Manager**

KEY RESPONSIBILITIES

Lead business development for the boutique by creating and developing relationships through all client interactions:

- Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors

- Drive sales and care service team to consistently achieve or exceed sales targets and KPIs

- Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy

- Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities

- Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met

- Lead and promote networking activities for the boutique team

- Point of contact for visiting stylists and press photo shoots in partnership with the PR team

- Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further

- Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided

Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success:

- Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs

- Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs

- Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)

- Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs

- Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development

- Participate in the daily setup and breakdown of the boutique for opening and closing, as needed

**Team Development And Management**

- Motivate and support the Boutique staff

- Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news

- Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news

- Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management

- Actively recruit and maintain a talent pipeline

- Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan

- Lead the performance management process through regularly scheduled individual meetings including biannual performance review

- Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees

**Be a Maison Ambassador**

- Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor

- Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

YOUR PROFILE

- Bachelor’s degree in a business-related field is a plus

- Additional language skills are a plus

- 8-10 years of management, especially in luxury retail or hospitality

- Required experience in managing direct reports

- Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed

- Previous experience with SAP is preferred

- Strong leadership skills

- Excellent analytical, organizational, and interpersonal communication skills required

- Enthusiastic approach with clients and colleagues

- Entrepreneurial spirit to develop their own business and build long-lasting client relationships

- Creativity in developing new ways to motivate and develop a team

- Collaborative approach with the ability to foster a united work environment with a “can do” attitude

- Strong understanding of client service needs and priorities (internal and external)

- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

- Ability to work in a fast-paced, evolving environment

- Intellectual curiosity and passion for learning

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $125,000 to $140,000. Please note, salaries will be negotiated based on relevant skills and experience.

- This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Sales Experience Manager - Beverly Hills

~~At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.~~

**Area Manager - Cruises & Watch Specialists**

Cartier | Coral Gables, FL

MAIN PURPOSE

Reporting directly to the Commercial VP, the Area Manager will oversee the entire Cruise Ships network, as well as some Watch Specialists POS in the Latin America & the Caribbean Region. This role will be accountable for developing strategic action plans with partners and providing leadership support to develop the business and build long term trusted client relationships. .

**Key Responsibilities**

BUSINESS DEVELOPMENT

Achieve sell-out, market share and sell-in objectives while constantly monitoring and reassessing our footprint.

- Set and monitor relevant KPIs, both quantitative and qualitative, for the assigned territories.

- Achieve sell-in and sell-out targets for the geographical scope assigned, conducting regular reviews and analysis of the network to ensure optimal performance and provide accurate latest estimates for corrective actions.

- Manage and reinforce partnerships continuously.

- Be an expert in the territories managed, understanding market intricacies, including consumer demographics, economic factors and political and tourism-related insights.

- Collect market intelligence (hotels, malls, cruise-ship terminals, etc.).

- Manage strategic changes in the market, including store openings, closures, renovation, and partner changes.

- Lead the process of store opening, renovation and relocation in close collaboration with the Commercial Performance & Operations Team and Store Design & Planning (SDP), involving all relevant departments.

- Conduct frequent territory visits and maximize each opportunity.

- Regularly adjust the three-year network plan.

ACTION PLANS | PARTNERS RETAILIZATION

**In Collaboration With Commercial Performance & Operations Team**

- Support and drive “Retailization” of the External Partner Network in close collaboration with all teams.

- Lead and support watch specialist partners to analyse and interpret data.

- Analyse contexts and propose commercial opportunities while developing yearly strategic action plans.

- Follow-up monthly on performance and action plan execution.

- Ensure effective communication and implementation of all corporate and regional strategic initiatives with partners.

- Develop yearly strategic action plans for key markets.

CLIENT

- Lead client-centric strategies and manage change within parters network, reinforcing adherence to the CARE Platform to ensure proper client data collection.

- Collaborate with the Retail Operations Manager and L&D when receiving negative end-client feedback on CARE or through the Barometer.

- Collaborate with partners to plan and execute PR, Media, CRM, e-partner action plans, and VIP client opportunities aligned with corporate guidelines.

- Act as a Maison Ambassador, attending markets events, and developing relationships with key VIP clients when appropriate.

- Support VIP client treatment strategies and action plans.

PEOPLE & TALENT DEVELOPMENT

**In Collaboration With Retail Ops Manager & L&D Manager**

- Support partners in team development and performance management.

- Identify and develop Cartier Ambassadors in the Watch Specialist network.

- Lead the performance management of Ambassadors.

- Embrace a collaborative environment with a co-construction mindset across teams to foster innovation.

BRAND IMAGE AND MERCHANDISING

Ensure a flawless presentation of Cartier in each store under supervision.

- Oversee brand image and visibility in coordination with the Retail Operations, Store Design & Planning and Marketing Teams focusing on product and visual merchandising.

- Implement strategic objectives for the Retail and Specialist markets.

- Reinforce business model by overseeing the auto-replenishment process and maintaining appropriate stock levels.

- Review assortments bi-annually with Marketing and Supply Chain, and with the store managers.

- Work with Visual Merchandising (VM) to ensure the correct display guidelines and animation implementation.

**Other**

- Legal: Coordinate with the Legal Department, to ensure all agreements and contracts are in place.

- Finance: Ensure partners remain current in collaboration with the Finance Department

- Contribute to transversal projects.

The preceding Key Responsibilities statements are intended to describe the general nature and level of work performed by the people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.

**Dimension**

- Geographical area (scope) under responsibility

± 6 Watch Specialists in the Caribbean

± 20 Cruises

- Sales turnover under responsibility

Sell-Out: $30M +

- Complexity of assigned territory

Multi-cultural, multi-lingual, diversity of business practices.

- Budget under responsibility

Manage Travel budget

JOB PROFILE

**Education**

-  Bachelor Degree in Business, Finance, Marketing or International trade required.

-  MBA a plus.

**Required Experience**

-  Minimum 5-year experience in the international sales, retail and/or marketing fields.

-  5-year experience in the Luxury Industry; in the cruise industry would be a plus.

-  Preferred experience in the Latin America and Caribbean market.

**Technical Skills / Abilities**

-  Proficient in Microsoft Word, Powerpoint, Excel, high level of power analytics.

-  Fluent in English & Spanish. French and Portuguese is a plus.

Personal skills

**The Successful Candidate Will Have The Following Personal Qualities**

-  Strong knowledge in sales and marketing strategies and techniques, preferable in luxury products.

-  Availability to travel and work extended hours.

-  Excellent oral and written communication skills.

-  Excellent presentation skills.

-  Solid analytical skills.

-  Problem solver mindset.

-  People-oriented and team player.

-  Comfortable managing high level of complexities, uncertainties and conflicts.

-  Strong ability to multi-task and perform with several high priority projects running at the same time.

-  Familiar with international variances in cultural and legal issues.

-  Able to adjust to different styles of people, culture, background etc.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

**We Offer**

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.

Area Manager - Cruises & Watch Specialists

**MAIN PURPOSE**

The Client Data and Insights Analyst will support client data related projects and daily activities. You will be a client data subject matter expert, responsible for maintaining our client database, supporting client reporting, sharing client insights and communicating business recommendations. The role will report to the Senior Manager, Client Data and Insights.

**Database**

**KEY RESPONSIBILITIES**

- Support client data topics across Cartier North America.

- Responsible for data quality and cleansing updates, including client profile merges and client reassignment.

- Focus on continuous improvement of data collection, regular maintenance, cleansing, quality monitoring and updates.

- Ensure local client data governance, security and compliance adherence in partnership with the Data Solutions team.

- Assist on all database and client data related projects; be a subject expert on tools such as Salesforce, SAP, Power BI, Looker and other platforms.

**Reporting**

- Assist on all client data reporting for the commercial teams (boutiques and specialist retail) to ensure they are achieving their clienteling, MyClients, data capture and Cartier Care KPI objectives.

- Help to identify, analyze, interpret and present the performance of all client-related KPIs, intelligence and insights.

- Support building reports that assist the network with their client development activation plans, client data capture, prioritizing the Maison’s programs and activities.

**Insights**

- Support analytics and insights surrounding the client database and all client channels, with an emphasis on identifying and understanding client behavior patterns.

- Serve as a liaison with cross-functional corporate teams on all client data needs and insights; help identify actions and recommendations.

- Partner with senior manager to recommend solutions and insights that influence client loyalty, acquisition and retention with an omni lens.

- Extract client lists to support client engagement strategy, product launches and boutique activations.

- Collaborate to deliver training to boutiques on data input and insights best practices.

**YOUR PROFILE**

- Bachelor's degree in Business Administration, Data Science, Statistics, or related field.

- 2+ years of experience in managing data and analytics projects; luxury experience a plus.

- Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word); experience with Salesforce and Looker a plus.

- Excellent written and verbal communication, interpersonal, analytical, organizational skills.

- Excellent time management and problem-solving skills.

- Strong critical thinking ability.

Pay Range: $30-$34

Temporary Client Data & Insights Analyst

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

MISSION

The Client Engagement Coordinator is responsible for supporting the development, execution and analysis of retail and omnichannel client engagement strategies for North America. This role will own the budget management for the Client Engagement team and help identify and implement new initiatives to target, build and establish successful relationships with existing and emerging clients through exceptional experiences. They will also be responsible for performance and ROI analysis, watch NLE strategy, and collaborating cross-functionally with internal stakeholders. This person must possess a keen attention to detail, have experience working with data, and have strong Excel and PowerPoint skills. The role will report to the Senior Manager, Client Engagement.

**Key Responsibilities**

HOW YOU WILL MAKE AN IMPACT

- Own the budget management for the Client Engagement Team and prioritize spending based on business needs:

- Track & monitor in Excel, ensuring funds are spent timely and appropriately on key initiatives

- Forecast & plan in partnership with the Boutiques and Regional Directors

- Process invoices and expense reconciliation

- Analyze actual vs planned spend and following up with appropriate teams

- Prepare monthly financial reporting to executive team

- Responsible for vendor onboarding and management

- Support activation strategy planning, performance data-pulls, and ROI reporting for events, product launches, and boutique openings Work cross-functionally to help support the client engagement strategy planning for events, product launches, boutique openings.

- Pull and consolidate performance data with a cross-functional team to support event analysis for post-event report including ROI analysis and performance summaries.

- Contribute insights and recommendations to improve future activations based on performance results.

- Own Boutique gifting and treatment allocations, working with the regional teams to assess needs and partnering with the Brand team on strategy and feedback loops; track and report on results regularly.

- Support the allocation and tracking of numbered limited-edition (NLE) watches, aligning with business priorities and client demand.

- Assist with client request prioritization based on sales strategy, demand, and client profiles.

- Work with merchandising team to monitor inventory availability.

- Support in answering inbound emails about watch NLE requests.

- Ensure adherence to Brand guidelines and procedures.

**What We Are Looking For**

- College degree in a Business, Marketing, Economics, Analytics or related field.

- 1+ years of experience in managing cross-functional projects relating to data.

- Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word).

- Working knowledge of data visualization tools such as Tableau, Power BI, Looker is a plus.

- Good level analytical skills with focus on attention to detail.

- Good written and verbal communication, interpersonal, analytical, organizational skills.

- Ability to work independently, apply critical thinking and proactive approaches, is adaptable and can work with and across different business disciplines.

- Strong time management and problem-solving skills.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $30.00 to $34.00 per hour.

At Richemont, We Craft the Future!

Coordinator, Client Engagement

**Your Mission**

The Jewelry Marketing Coordinator assists the team in executing the brand strategy, as well as participates in initiatives and projects to support the development of the business. He / She is the go-to-person for all operational aspects supporting the North America Jewelry business (including distribution networks and corporate teams).

HOW WILL YOU MAKE AN IMPACT?

**Key Responsibilities**

- Operational support to the Jewelry Product Marketing Team (60%).

- Manage and respond to daily operational requests from distribution networks and corporate teams, including product/system inquiries, reporting and ad-hoc sales analysis, as needed.

- Support all Product Managers in their daily tasks / projects and ad-hoc requests.

- Support definition and update of all Marketing tools (i.e., product news, launch plans and mapping books).

- Support all Product Managers on all the operational and administrative tasks to ensure seamless actions supporting any strategic launch Coordinate the animation of the Jewelry Ambassador Community, assisting the Product Managers. Collect and synthesize network feedback. Conduct quarterly GIA inventory check (reporting to Diamond Product Manager) and manage the GIA certificates.

- Regularly monitor the e-commerce platforms to ensure the content aligns with the product strategy Market & Competitors’ Knowledge (30%) Complete all necessary Jewelry training to improve product knowledge and eventually be the trainer and best advocate of Jewelry category for other newcomers

-  Regularly review competition to present current competitive landscape (i.e., updates on latest key competitors, product launches, identify best practices).

- Conduct extensive research to better understand the latest trends in the jewelry luxury market and specific collaborations and/or media partnerships.

- Updates on selling tactics and experiential best practices.

- Campaign messages, and Latest limited editions.

- Conduct regular monitoring of publicly available pricing for key competitors that’s relevant to the collections Team collaboration and Project Management (10%).

- Support all Product Managers in their key projects to ensure a smooth execution.

- Assist with presentation building and excel reporting. Participate in the team brainstorm for Jewelry Action Plan to set the category’s ambition and strategy.

- Build strong collaborative relationships beyond the Marketing Jewelry Team, with all 360 colleagues, from Cartier NA and HQ.

- Propose ideas or tools to improve the work efficiency of the team.

**Qualifications**

- Education: Bachelor’s degree in a business-related field preferred.

**Required Experience**

- Minimum of 3 years of marketing, merchandising or business analysis experience.

**Technical Skills/ Abilities**

- Excellent analytical and computer skills are needed, strong proficiency in Excel is required.

- Ability to coordinate transversal projects amongst the Product Managers on behalf of the category.

- Proficient in managing multiple tasks, project timelines, and retro planning to ensure all deliverables are completed on schedule.

- Strong attention to details and ensuring high quality final work product.

- Proactivity and autonomy with regards to project management.

- Curiosity and interest in researching best practices and monitoring competition.

- Ability to rapidly master all tools and process flows from the Jewelry Marketing team to pursue the continuous effort to streamline and improve them.

- Interest / previous experience in high-end luxury industry is a plus.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $30.00 to $34.00 per hour

At Richemont, We Craft the Future!

Coordinator, Jewelry Marketing

HOW YOU WILL MAKE AN IMPACT?

**Your Mission**

The Project Manager, Brand Strategy & Planning will play an instrumental role in the development of strategic branding initiatives and projects. This role will lead day-to-day project management responsibilities for key projects, across cross-functional teams, from conception to completion, ensuring alignment with the strategic ambitions of Cartier North America. This role requires a proactive approach, a keen eye for detail, strong communications skills, the ability to manage complex projects, and comfort in managing ambiguity.

**Responsibilities**

Project Management:

- Develop and articulate project briefs aligned with the strategic ambitions and goals of the Maison.

- Define project scope, objectives, deliverables, timelines, roles & responsibilities and success criteria, in collaboration with key stakeholders.

- Lead and oversee the execution of projects, ensuring adherence to objectives and deadlines.

- Proactively monitor project progress, identify any risks of derailment, and develop contingency plans.

- Stakeholder Management:

- Create effective communication channels between all project stakeholders

- Provide regular updates tailored to the audience (project taskforce, North America Executives, and International Executives, etc.)

- Foster a collaborative environment, motivating and guiding project teams to achieve objectives and to think creatively.

- Demonstrate a high level of confidentiality and ability to build trusted relationships with all stakeholders.

**Post-Project Analysis & Reporting**

- Lead the post-event reporting process, conducting thorough analyses of project outcomes.

- Highlight key performance indicators (KPIs), measuring project success against defined objectives.

- Outline key success factors, identify and document areas for continued improvement, providing actionable recommendations for future projects and processes.

- Strategic Articulation:

- Contribute to the definition and articulation of presentations and ad hoc decks (including but not limited to Market Action Plan, Category Action Plan & Business Reviews).

- Work closely with colleagues across functions to gather input, identify synergies, and ensure alignment of strategic initiatives.

- Support market research and competitive analysis to inform brand positioning and strategic decisions.

- Support team meetings, workshops, and alignment sessions to facilitate collaboration across the organization.

**Qualifications**

- Bachelor's degree in Business Administration, Project Management, or a related field.

- Minimum of 4 years of experience in project management preferred, with a focus on brand strategy, marketing, or brand development, preferably within the luxury goods sector or a similar industry with experience in successfully delivering projects at all phases.

- Exceptional communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

- Proactive, self-starter with excellent problem-solving abilities.

- Highly collaborative team player with experience working in a cross-functional team environment.

- Excellent time management skills and the ability to handle multiple tasks and flexibly adapt to changing priorities and timelines.

- Meticulous attention to detail.

- Expertise in presentation design [VR1.1]and data visualization.

- Strong computer skills with proficiency in Microsoft Office applications (Excel, Word, Power Point etc.) is required.

- Meticulous attention to detail.

- Proficiency in project management software and tools (e.g., Jira, Asana, Microsoft Project) is an added bonus.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $100,000 to $120,000 plus incentives.

At Richemont, We Craft the Future!

Manager, Brand Strategy & Planning

At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

High Jewelry Sales Assistant

Cartier | New York Mansion

**Job Mission**

The HJ Sales Assistant supports the growth of the High-End business and VIP client journey through strong attention to detail, hospitality, and a service-oriented mindset. You will be responsible for supporting dedicated HJ Sales Experts in preparing for and executing bespoke appointments while maintaining the High-End product category within the boutique. You are highly committed, always strive for results and excellence, while being a true team player and investing as a key stakeholder in the development of the HJ activity within the boutique. If/when you are not supporting HJ activity, you will support the broader boutique business needs as directed

Main accountabilities/objective of the position

Key Responsibilities

-  Prepare and Assist in Private Viewing Appointments with the HJ Sales Team

-  Prepare viewing rooms for client appointments ensuring all products and resources are ready for the viewing

-  Support all hospitality elements of HJ appointments, including beverage service, lite bites etc.

-  Interact with clients and provide exceptional service with the highest level of courtesy and professionalism

-  Assist the HJ Sales team by bringing products to and from the viewing room during appointments

-  Manage the client wishlist in the product management catalogue, capture relevant notes of the client’s product interests, and recap to the HJ Sales Team after the appointment

-  Anticipate Sales Team and Client needs and act swiftly, decisively, and properly

-  Uphold the Cartier image by maintaining a professional demeanor at all times and acting as an ambassador of the Maison

-  As needed, travel to local boutiques, events, or offsite locations with the HJ Sales Team to support bespoke appointments

Support the HJ Sales Team in strategic business actions

-  Follow-up and report on pending HJ deals using the opportunity management tool

-  Assist the HJ Sales team with client development actions as needed, such as creating wishlists, fulfilling gifting ideas, booking reservations etc.

-  Support the HJ Sales Team with computer tasks such as expense reports, email proof-reading, printing etc.

-  Handle client insurance valuation requests from the HJ Sales Teams in an accurate and timely manner

-  Partner with all departments and colleagues to ensure an exceptional guest journey

-  Consistently monitor and follow-up on client care-service matters leveraging the appropriate stakeholders

HJ Operational support, knowledge, and compliance

-  Set-up/break down High Jewelry product displays for opening and closing

-  Conduct inventory counts as required

-  Partner with Visual Merchandising in order to ensure correct displays, including adjusting displays when products are transferred out

-  Partner within the Operations team to ensure all High-End pieces are tagged correctly and are in first-choice condition

-  Update and maintain an active HJ library (i.e. Product News, Collection books etc)

-  Submit transfer requests for High-End product and follow-up on all pending transfers to ensure arrival times are met

-  Understand and comply with all Cartier security and operational procedures (i.e., product handling, inventory control, etc)

-  Organize relevant logistics for shipping and hand deliveries

-  Support the larger boutique with general operational and hospitality tasks as needed when not supporting HJ activities

-  Remain thoroughly up-to-date on the full range of the High-End product offer, including all pieces located in the boutique and region

-  Develop a deep knowledge of Cartier, its creations and stories, as well as the luxury marketplace, industry news, and the competition

**Qualifications Education**

-  Educational background or commensurate experience in high-end retail or hospitality

-  Supplemental education/credentials with the GIA, Gem-A, FHH, or similar institutions are a plus

**Required Experience**

-  A minimum of 2 years of experience in luxury retail, service, or hospitality

**Technical Skills/ Abilities**

-  Must be available to work retail hours including weekends and be able to travel domestically and internationally as needed

-  Strong computer skills, with proficiency in Microsoft software

-  Has a strong service-oriented mindset

-  Additional language skills (Mandarin, Spanish, Portuguese, Russian, and Arabic) are a plus

**Personal Skills**

-  Is flexible, adaptable, and has a strong moral compass

-  Maintains a strong sense of aesthetics and has a natural curiosity for the luxury industry, High Jewelry, and art

-  Displays strong self-awareness and discernment

-  Has excellent interpersonal and communication skills and can adapt well to various personalities

-  Has strong situational and emotional intelligence

-  Exudes positivity, openness, empathy, self-confidence, and determination

-  Ability to project an approachable and professional image in personal appearance, manner, and demeanor

**Job Impact**

-  High Jewelry is a fundamental component of Cartier’s DNA. This role contributes perpetuates Cartier’s legacy of being a high jewelry Maison

This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.

High Jewelry Sales Assistant - Mansion

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as

directed by management and proactively develops his/her client portfolio. He/she

ensures a unique client experience throughout all touch points. He/she is also an

active participant in the daily operations of the boutique.

**Responsibilities**

Sales Achievement:

-  Consistently achieve and/or exceed the monthly sales target, as directed by management.

-  Ensure that each client receives outstanding and exceptional customer service by

providing a friendly environment which includes greeting and acknowledging every

customer, maintaining outstanding standards, solid product knowledge and all

other components of Customer Service before, during and after sales client (if dedicated area/staff is not available).

-  Adapt approach according to the client needs and motivations.

-  Negotiate and handle objections with ease.

-  Assist and support after sales clients in accordance with Maison values. Act as a

referent and provide recommendations that will provide an exceptional client

experience.

-  Remain current on industry news and competitor.

**Client Relationship Management**

-  Cultivate new and existing client relationships through exceptional service and

other Maison-specific CRM initiatives, partnering with Management to develop a

plan for their clients and prospects.

-  Consistently and accurately capture client data for follow-up and relationship

building, effectively utilizing the tools that are available.

-  Appropriately resolve client issues/concerns and escalate as needed to Management.

-  Partner with Management to develop a plan to support, and participate to, in-store

and offsite events and networking.

**Daily Boutique Operations**

-  Understand and comply with all security and operational policies and procedures

for the Group, Maison and boutique.

-  Assist with daily set-up and breakdown of the boutique, and communicate on any

maintenance issues.

-  Assist in the merchandising and daily maintenance of displays and back-stock.

-  Actively participate in daily and annual inventories and cycle counts to prepare and

ensure a successful audit.

-  Assist with special projects, as needed (i.e. price changes, supporting back office

responsibilities, etc.)

**Qualifications**

Education:

-  College degree preferred.

**Required Experience**

-  2 to 5 years of previous experience in luxury retail, service or hospitality

Environment.

-  General knowledge of timepiece movements.

**Technical Skills**

-  Ability to work in a fast-paced retail store environment.

-  Computer and internet Savvy.

-  MS Office experience required, SAP knowledge preferred.

**Personal Skills/Abilities**

-  Additional language skills are a plus.

-  Excellent interpersonal and communication skills are required.

-  Strong understanding of Customer Service needs and Customer (internal and

external) priorities.

-  Strong attention to detail with the ability to handle multiple tasks simultaneously

and with precision.

-  Being a genuine Maison Ambassador.

-  Uphold Cartier image by maintaining professional demeanor at all times and be an

Ambassador for the Brand.

-  Self-Starter with Team-Player approach.

-  Must be available to work retail hours including weekends and to travel for

trainings, client events, conferences.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

$28-30/hr

At Richemont, We Craft the Future!

Part Time Sales Associate - Orlando

**How You Will Make An Impact**

YOUR MISSION

The person will oversee the daily operational merchandising functions of the High End department. Responsible for processing stock requests from the local retail network as well as international markets, following network allocations from logistics platform and stock rebalancing, organizing transfers for local and international event assortments. Through exceptional business operations knowledge, this position will support the High End merchandising strategy ensuring processes are streamlined and efficient. This position is in New York and reports to the High Jewelry Merchandising Manager.

Main accountabilities/objective of the position

Key Responsibilities

- Key User for My High End Request tool approving daily product requests from boutiques and determining if the request is valid and the appropriate reference to send. Offers substitute selection based on excellent knowledge of product.

- Communicates daily with all BOH operational teams in the Americas to ensure timely shipments.

- Updates boutique product assortments as instructed by merchandising manager.

- Follows up after viewing requests and stock balances assortments in each boutique.

- Processes international product transfer requests and negotiates product exchanges.

- Responsible for updating and organizing multiple department sales and stock analysis reporting files on Microsoft excel.

- Processes daily operational needs for the HJ business such as certificates and packaging requests.

- Follows Celebrity and PR product requests and initiates transfers

- Nature of job impact.

Network Merchandising

- Processes product allocations for new production received from international ensuring optimal delivery lead times with warehouse logistics and supply chain departments with SAP tool.

- Reviews pre-defined assortment quantities and product mix for defined boutiques in the HJ network ensuring the high end strategy is implemented.

- Liaison between HJ team and boutique teams related to product requests, certificates, and packaging.

- Key user and main point of contact with international MyHER team.

- Responsible for responding to boutiques questions as a key operational contact for them (product availability, deliveries, etc).

- Updates FJ wish list requests with Anaplan tool.

Event Support

- Update product assortment in Plaza Event.

- Responsible for communication between logistics’ teams and High End team to ensure on time product delivery and transfers for event.

- Supports systematic product movement during an event. Proficient SAP user.

- Key HJ team member on site or remotely providing stock and operational support during HJ events by conducting inventory counts, processing SAP transfers, organizing vaults by category and ensuring all product information is accurately reflected in the digital tools.

- Liase with boutique operational teams to ensure on time transfers and meet deadlines post event.

Reporting and Digital Tools

- Daily updates to Master Stock File and other stock tracking files.

- Monthly updates of Master Sales File.

- Manage daily product requests and reservations in HE business tools (ie. Plaza, MyHER, SAP).

- Special Projects

- Support virtual studio requests from the network.

- Support stock card or certificate project.

- Support other special projects as needed.

**Qualifications**

- Bachelor’s Degree Required.

- 1-2 years of experience.

- Experience related to Operations, Planning, Merchandising, Logistics, Supply Chain.

- High End product experience a plus and knowledge of basic jewelry terms.

- Strong organizational skills with the ability to multi-task.

- Flexible and adaptable to changing priorities; proactive approach to completing tasks quickly and efficiently.

- Strong interpersonal skills to foster collaboration between multiple stakeholders.

- Detail oriented and client centric.

- Knowledge of French language is a plus.

- Proficient in Microsoft Excel, SAP, PowerBI.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $30.00 to $34.00 per hour.

At Richemont, We Craft the Future!

HJ Merchandising Operations Coordinator

**Job Description**

YOUR MISSION:

The role of the Manager of Commercial Learning & Development is a professional partnership with the Regional AVP, the Boutique Director, and Human Resources Business Partner (HRBP) to support and drive the achievement of commercial business objectives. The position develops the boutique team’s skillset through facilitation and on-the-floor coaching to elevate the in-store guest experiences, with an emphasis on client experience, effective selling and cross-selling techniques, product savoir-faire, storytelling, and cultivation of client relationships.

What is a ‘Coaching’?

Coaching is a collaborative, solution-focused, result-oriented, and systematic process in which the coach facilitates the enhancement of work performance for individuals and groups. A coach uses a range of communication skills (such as active listening, questioning, and reformulating) to improve performance, learning, and development. A coach unlocks an individual’s potential to maximize their own performance through demonstrating support and feedback.

HOW WILL YOU MAKE AN IMPACT?

Coaching to Drive Business Performance

- Drive performance improvement and enhance the Cartier brand through observations of guest experiences and provide in-the-moment coaching of the sales, service, and client experience teams. Coaching topics may include, but are not limited to, all aspects of selling skills, client development, and client experience and journey

- Align boutique coaching with key commercial priorities and KPIs that include driving sales, client development, and client experience

- Craft boutique visit agendas and priorities using key performance data trends to develop a targeted coaching plan

- Shoulder-to-shoulder coaching on the floor to support 1:1 development of the team

- Observe boutique morning briefs and “Maison Mornings” during each boutique visit. Provide feedback to leaders to enhance daily communication and elevate daily learning moments

- Complete post-visit boutique reports that summarize the coaching goals, progress made, setbacks, or priorities, including actions to be taken by boutique team members, OneHR, and regional leadership

- Author a brief weekly summary report highlighting actions, accomplishments, and progress on key commercial initiatives within the Northeast region

- Support boutique leadership development through side-by-side “coaching the coach”. Provide feedback on and assess progress of the leader’s coaching ability to drive performance of their teams

- Use data metrics to track coaching impact on key commercial priorities. Address gaps in performance through qualitative and quantitative analysis, and adjust coaching plans as needed

Collaboration and Cross-functional Partnerships

- Partner quarterly with commercial regional A\VP and boutique directors to analyze the progress of the boutique coaching plans, impact on results, and revise plans as needed

- Partner with commercial leadership, commercial partners and HR to review and provide input on individual development plans to elevate performance

- Strengthen the integration of new hires into the Maison to support accelerated performance

- Assist Boutique teams in fully embracing the company’s values, vision, and strategy

- Communicate to Corporate L&D team on in-boutique dynamics and training needs; act as an SME, thought partner and reviewer for both local and global learning content and materials

- Assist with guest interactions as appropriate

Training & Facilitation

- Leverage learning curriculum to facilitate in-boutique and small group trainings on topics that include selling skills, client development, client experience, and product

- Lead learning & development “run of show” initiatives in support of new boutique openings, relocations, or renovations

- Foster a robust learning culture within each boutique by championing Cartier’s Learning Experience Platform, MyLearning, as part of a holistic development journey

- Occasionally support with facilitation of programs in traditional classroom setting

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

- Strong critical thinking skills, assisting internal business partners to identify performance gaps and develop results-focused solutions

- Business acumen with an ability to read and infer meaning from sales reports, etc.

- Ability to create strong cross-functional relationships that build trust and credibility with a diverse team of internal business partners

- Self-awareness and ability to adapt interpersonal communication style to a diverse team of internal business partners and sales teams

- Proactively create and initiate innovative solutions in an effort to improve sales and client experience results

- Preferred four or more years solid coaching experience in a sales environment with an emphasis on selling skills, client development, client experience, and leadership development

- Ability to develop and deliver original presentations for meetings and training

- Curriculum mindset in partnership with Instructional Design team to influence content creation

- Computer proficiency in Word, Excel, PowerPoint, and Outlook is required

- Previous management and/or learning & development experience is preferred

- Background in luxury retail is a plus

- Must be fluent in reading, writing, and speaking English. Additional languages are a plus

- College degree in a related area is a plus

- Ability to accommodate 80% - 90% Travel

- 80%-90% time in-boutique

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Expected salary range: $115,000 to $130,000 plus incentives.

At Richemont, We Craft the Future!

Senior Manager, Commercial L&D

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. Our objective is to create the most exceptional client experience with the most productive environment and team. Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.

OPERATIONS COORDINATOR - CARTIER, ORLANDO

Job Mission

The Operations Coordinator contributes to the overall commercial success of the boutique byupholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support fortransactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Key Responsibilities

Operational Excellence/Compliance

-  Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team

-  Coordinate efficient opening and closing procedures

-  Ensure proper movement of product in/out of boutique including,but not limited toshipments, transfers, consignments, and movement throughout the boutique while maintaining quality controland preventing stock losses

-  Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations

-  Monitor financial aspects of boutique sales;ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately

-  Support other transactional flows (ecommerce, etc.) to ensure efficient business operationsand seamless client experience

-  Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory

-  Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.

-  Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization

-  Assist with care service responsibilities as needed (e.g., the client repair flow,execution ofreports,and monthly inventory/reconciliation)

-  Support overall success of boutique audits;partner with management to implement and execute action plans

-  Participate in daily set up and break down of boutique for opening/closing as needed

-  Exhibit strong communication and problem-solving skills by partnering effectively with boutique managementand peers

-  Assist with special projects as needed

-  Consistently reach and aim to exceed all KPIs

Maison / industry knowledge

-  Develop fundamental brand knowledge to convey Cartier heritage and values

-  Remain current on all industry news, local/global competition, and connection to community

-  Share and collaborate with region and network peers on operational best practices

Teamwork

-  Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor

-  Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

-  Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams

-  Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities

-  Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information

-  Embrace and integrate diverse perspectives

-  Be an active member of the network Operations community

**Qualifications**

Education

-  Associate’s or Bachelor’s degree preferred

-  Additional language skills are a plus

Industry experience

-  Previous operations experience in luxury retail, service or hospitality industry is a plus

**Technical Skills/ Abilities**

-  Excellent computer skills and use of technology

-  MS Office experience required; SAP knowledge preferred

-  Additional language skills area plus

Personal skills

-  Must be available to work retail hours (including weekends) and travel for trainings as needed

-  Ability to work in a fast-paced, evolving environment

-  Excellent analytical, organizational, and interpersonal communication skills are required

-  Strong understanding of client service needs and priorities (internal and external)

-  Frequent moving of packages and product

-  Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision

-  Collaborative approach with ability to foster a united work environment with a “can do” attitude

-  Intellectual curiosity and passion for learning

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future!

$30.00 - $32.00/hr

Operations Coordinator - Orlando

Sales Experience Manager - Orlando

OBJECTIVE/MISSION

- As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement:

- Consistently achieve and/or exceed the monthly sales target, as directed by management.

- Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client

- This includes after sales clients if a Cartier after-sales dedicated area/staff is not available

- Adapt approach according to the client needs and motivations

- Negotiate and handle objections with ease

- Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience

- Remain current on industry news and competitor Client Relationship Management:

- Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects

- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available

- Appropriately resolve client issues/concerns and escalate as needed to Management

- Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations:

- Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

- Assist in the merchandising and daily maintenance of displays and back-stock

- Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

- Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) JOB PROFILE Education:

- College degree preferred Required Experience:

- 2 to 5 years of previous experience in luxury retail. Technical Skills:

- Ability to work in a fast-paced retail store environment

- Computer and internet Savvy

- MS Office experience required, SAP knowledge preferred Personal Skills/Abilities:

- Additional language skills are a plus

- General knowledge of timepiece movements, are preferred

- Excellent interpersonal and communication skills are required

- Strong understanding of Customer Service needs and Customer (internal and external) priorities

- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

- Being a genuine Maison Ambassador

- Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

- Self-Starter with Team-Player approach

- Must be available to work retail hours including weekends and to travel for trainings, client events, conferences We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program. At Richemont, We Craft the Future! Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime elgible) Please note, salaries will be negotiated based on relevant skills and experience.

Sales Associate - Hudson Yards

The Executive Assistant to the Chief Human Resources Officer (CHRO) of Cartier North America provides high-level, strategic administrative and operational support, acting as a trusted partner to the CHRO. This role requires seamless interaction with senior executives and key stakeholders across all organizational functions, requiring exceptional communication, proactive planning, professionalism, confidentiality, and absolute discretion.

**Key Responsibilities**

Strategic Support & Operations:

- Anticipating Needs: Ability to proactively identify & solve potential pressure points to CHRO schedule while minimizing any day-to-day business disruptions

- Strategic Calendar & Schedule Management: Proactively manage and optimize the CHRO's calendar, anticipating and resolving conflicts and ensuring efficient time utilization to also give CHRO flexibility as needed

- Executive Support & Logistics: Independently manage administrative tasks including coordinating meeting logistics, preparing detailed expense reports and professionally welcoming visitors

- Travel Management: Lead the strategic planning and execution of all domestic and international travel arrangements for the CHRO, including detailed itineraries, bookings, and logistical support

- Process Optimization: Identify opportunities to enhance operational efficiency and responsiveness, implementing streamlined processes for administrative workflows for the CHRO and HR teams

- Content Development Support & Analysis: Create, organize, analyze, and refine presentations (PowerPoint), spreadsheets (Excel), and professional documents (Word) for team & executive-level review and distribution

- Project Management: Independently plan, execute, and oversee ad-hoc Human Resources projects, ensuring timely completion and alignment with CHRO priorities

- Managing Team requests: Ability to prioritize team request and identify solutions that are aligned to CHRO’s needs

- Event Coordination: Collaborate closely with the Internal Communications team on the dissemination of internal communications. Support the organization and execution of company-wide or HR team events, as well as local events, dinners, and engagements for visiting executives and stakeholders

- Team Engagement: Support coordination of team engagement activities to include birthdays, anniversaries or other recognition moments as needed

**Communication & Partnership**

- Handles sensitive information with the utmost confidentiality and integrity, consistently demonstrating Maison values

- Stakeholder Engagement: Cultivate and maintain relationships with the HR community across Cartier and Richemont

- Maintains a collaborative & strategic partnership with executive assistants, senior leaders, and global colleagues

- Discreet & Professional Communication: Serve as a primary point of contact, exercising exceptional judgment, discretion, and professionalism in all internal and external communications

- Trusted Partnership: Act as a trusted advisor and partner to the CHRO, anticipating needs and proactively offering solutions

**Qualifications**

- Experience: Minimum of 8 years of progressive experience in an executive support role, preferably supporting a C-suite executive within a fast-paced, global organization. Experience within the retail or Human Resources sector is a significant advantage

- Strategic Acumen & Proactivity: Demonstrated ability to anticipate needs, proactively identify solutions, and manage complex situations with a strategic mindset and exceptional attention to detail

- Communication & Interpersonal Skills: Exceptional verbal and written communication skills, with the ability to interact confidently and effectively with diverse stakeholders

- Organizational & Process Excellence: Exceptional organizational, prioritization, and multi-tasking abilities, with a proven track record of developing and implementing efficient systems and procedures to optimize workflow

- Discretion & Professionalism: Unwavering commitment to confidentiality, integrity, and professionalism, consistently upholding the highest ethical standards

- Technical Proficiency: Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and other relevant communication tools

**We Offer**

We care about your health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Expected Salary Range: $115,000-145,000

At Richemont, We Craft the Future!

Executive Assistant to Chief Human Resources Officer - Cartier NA

~~At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.~~

**Senior Area Manager, Fragrance**

Cartier | Coral Gables, FL

The Senior Area Manager, Fragrance oversees a network of Cartier Boutiques and Travel Retail Points of Sales (POS) in the Cartier region of Caribbean and LATAM for boutiques and Travel network, developing strategic action plans with partners and providing leadership support to drive business growth, team development, operational excellence and foster long term, trusted client relationships.

Key Responsibilities

COMMERCIAL

Achieve sell-out and sell in objectives while constantly monitoring and reassessing our strategy to optimize market presence.

- Set and monitor relevant KPIs, both quantitative and qualitative, for the assigned territories.

- Achieve sell-in and sell-out targets in assign territories through network optimization and regular performance reviews to ensure optimal performance.

- Nurture and strengthen partnership.

- Align markets and networks, lead operational strategies assigned in the region.

- Drive retail excellence and productivity, implement and follow up on retail & marketing KPIs to maximize business performance and drive target achievement.

- Region: Latin America and Caribbean, for Boutiques and Travel Retail (main partners: Avolta, DFA, Motta)

PARTNERS RETAILIZATION

- Network level: responsible for the execution of the strategic 3-year plan road map for Boutiques and Travel Retail.

- Follow-up monthly on performance and action plan execution.

- Lead and support boutiques and specialist partners managers to analyze and interpret data.

- Ensure effective communication and implementation of all corporate and regional strategic initiatives with partners.

- Develop yearly strategic action plans for key markets.

**Brand Image, Trade Marketing And Merchandising**

- Execution of the LATAM Fragrance network strategy.

- Ensure the execution of all planned in-store marketing activities animations and events (Travel Retail).

- Responsible for brand image, sales performances & profitability monitoring in Boutiques and Travel Retail.

- Review boutique and POS assortments bi-annually with Marketing and Supply Chain, and with the store managers.

- Implement strategic objectives for the Retail and Specialist. markets.

**Others**

- Finance: Control of expenses related to Retail sales, BA’s cost, or any other expense applied to local OPEX.

- Legal: Coordinate with the Legal Department, to ensure all agreements and contracts are in place.

**Geographical Scope**

Latin America and Caribbean. 10 Boutiques and approx. 120 doors in Travel Retail

**Qualifications**

Education: Bachelor Degree in Business, Finance, Marketing or International trade required. MBA a plus

**Required Experience**

- 10 years’ experience in Travel Retail

- Experience in the Latin America and Caribbean market

- Experience in Fragrances and Luxury Industry preferred

**Technical Skills/ Abilities**

- Proficient in Microsoft Word, PowerPoint, Excel, high level of power analytics, especially in Excel.

- Fluent in English and Spanish, Portuguese is a plus.

**Personal Skills**

The successful candidate will have the following personal qualities:

- Strong knowledge in sales and marketing strategies and techniques, preferable in luxury products.

- Excellent oral and written communication skills.

- Excellent presentation skills.

- Solid analytical skills.

- Open minded and agile

- Hard working, high energy, and positive attitude.

- Strong ability to multi-task and perform with several high priority projects running at the same time.

- Able to work in a fast paced, ever-changing environment, be flexible and open to different cultures.

- Retail and sell-out oriented.

- Entrepreneurial spirit and team player.

- Availability to travel up to 30% and work extended hours.

**We Offer**

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.

Senior Area Manager, Fragrance

OBJECTIVE/MISSION

- As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique. KEY RESPONSIBILITIES Sales Achievement:

- Consistently achieve and/or exceed the monthly sales target, as directed by management.

- Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client

- This includes after sales clients if a Cartier after-sales dedicated area/staff is not available

- Adapt approach according to the client needs and motivations

- Negotiate and handle objections with ease

- Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience

- Remain current on industry news and competitor Client Relationship Management:

- Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects

- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available

- Appropriately resolve client issues/concerns and escalate as needed to Management

- Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking Daily Boutique Operations:

- Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

- Assist in the merchandising and daily maintenance of displays and back-stock

- Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

- Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.) JOB PROFILE Education:

- College degree preferred Required Experience:

- Must be able to work Saturday and Sunday consistently in addition to one weekday.

- 2 to 5 years of previous experience in luxury retail. Technical Skills:

- Ability to work in a fast-paced retail store environment

- Computer and internet Savvy

- MS Office experience required, SAP knowledge preferred Personal Skills/Abilities:

- Additional language skills are a plus

- General knowledge of timepiece movements, are preferred

- Excellent interpersonal and communication skills are required

- Strong understanding of Customer Service needs and Customer (internal and external) priorities

- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

- Being a genuine Maison Ambassador

- Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

- Self-Starter with Team-Player approach

- Must be available to work retail hours including weekends and to travel for trainings, client events, conferences We Offer – United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, and access to the employee assistance program. At Richemont, We Craft the Future! Expected Hourly Range: $26/HR-$28/HR (Commission and Overtime elgible) Please note, salaries will be negotiated based on relevant skills and experience.

Sales Associate (Part-Time) - Palm Beach

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