Dedicated to protecting drivers from costly repairs by prioritizing our customers and employees while driving innovation.

Industry: Motor Vehicle Manufacturing
Company Size: 1,001-5,000 employees

CarShield

Savvy Admin PROD

Job Type

Full-time

**Description**

CarShield is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use!

Reporting to the Customer Service Manager, this position is responsible for:

- Answering inbound calls from existing customers.

- Assisting customers with general inquiries, making payments, and questions regarding claims.

- Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.

- Working with finance and administration.

- Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.

- Maintaining current knowledge of products and services offered.

- Other tasks as assigned.

**Pay Rate And Benefits For Customer Service Representative**

- $17-19/hour, plus performance bonus! (Average ~$20/hour).

- Group Insurance (Medical, Dental, Vision, Life, etc.).

- 401k with Employer Match.

- Paid Time Off at 6 months.

- Discounted CarShield policies.

- Discounted Tuition at Lindenwood University.

- Professional Development Opportunities.

- Basketball, table tennis, billiards, and other recreation on-site.

- Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).

- And more!

**Requirements**

Requirements for Customer Service Representative:

- Ability to work on-site at our headquarters in St. Peters, MO.

- Strong attention to detail and the ability to follow directions.

- Ability to present oneself well over the phone.

- Excellent customer service skills.

- Strong communication skills.

- Highly coachable.

- Ability to effectively multi-task.

- 1+ years' experience in a call center environment.

- Basic computer and typing skills.

- Must be able to be licensed by the State of Missouri (application process and fee supported by company).

- Bilingual (English/Spanish) a plus.

Salary Description

$17-19 per hour, plus bonus

Customer Service Representative

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