Technical Support Specialist
2 - 5 years
United States
$75k - $100k/year
Full-time
Remote
1 month ago
About the role
ABOUT THE ROLE
Careerscape is supporting a client opening for a Remote Entry-Level Technical Support Specialist. This role focuses on assisting users with technical issues, troubleshooting systems, and ensuring a smooth and efficient support experience.
This is an excellent opportunity for individuals looking to start a career in IT or technical support. No prior professional experience is required—training will be provided.
The Technical Support Specialist will work with internal teams and users to resolve issues related to software, systems, and basic technical operations.
This role is ideal for candidates interested in IT support, help desk services, or entry-level technology roles.
COMPENSATION
The salary range for this role is $75,000 - $100,000 per year , based on communication skills, technical aptitude, and client hiring needs.
Additional compensation and benefits details will be shared during the hiring process.
WHAT YOU’LL DO
WHAT WE’RE LOOKING FOR
NICE TO HAVE
BENEFITS & PERKS
Benefits may include:- Fully remote work flexibility within the United States
WHY APPLY
This role is ideal for someone who enjoys solving problems, working with technology, and helping others.
Candidates who are curious, dependable, and eager to learn can build strong technical skills and grow into advanced IT roles.
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting professionals with employers across multiple industries. We support hiring across technology, operations, administration, and business services roles.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you about other relevant opportunities that align with your background and experience.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
Careerscape is supporting a client opening for a Remote Entry-Level Technical Support Specialist. This role focuses on assisting users with technical issues, troubleshooting systems, and ensuring a smooth and efficient support experience.
This is an excellent opportunity for individuals looking to start a career in IT or technical support. No prior professional experience is required—training will be provided.
The Technical Support Specialist will work with internal teams and users to resolve issues related to software, systems, and basic technical operations.
This role is ideal for candidates interested in IT support, help desk services, or entry-level technology roles.
COMPENSATION
The salary range for this role is $75,000 - $100,000 per year , based on communication skills, technical aptitude, and client hiring needs.
Additional compensation and benefits details will be shared during the hiring process.
WHAT YOU’LL DO
- Provide technical support via chat, email, or ticketing systems
- Troubleshoot basic software, system, and account issues
- Assist with password resets, login issues, and access requests
- Document support tickets and resolutions accurately
- Escalate complex issues to senior IT teams
- Guide users through step-by-step troubleshooting solutions
- Support system setup and basic configurations
- Maintain accurate records of technical issues and fixes
- Follow IT support procedures and best practices
- Ensure a positive and professional user experience
WHAT WE’RE LOOKING FOR
- High school diploma or equivalent required
- No prior experience required (training provided)
- Interest in IT, technology, or troubleshooting
- Strong problem-solving and communication skills
- Basic computer knowledge (email, internet, systems)
- Ability to learn new tools and systems quickly
- Attention to detail and organization
- Comfortable helping users with technical issues
- Ability to work independently in a remote environment
- Positive attitude and willingness to learn
NICE TO HAVE
- Basic understanding of computers, software, or networking
- Familiarity with Windows, Mac, or common applications
- Exposure to IT concepts or certifications (CompTIA A+, etc.)
- Customer service or support experience (not required)
- Interest in growing a career in IT
BENEFITS & PERKS
Benefits may include:- Fully remote work flexibility within the United States
- Competitive entry-level compensation (above market range)
- Medical, dental, and vision coverage options
- Paid time off, holidays, and sick leave
- 401(k) retirement plan options
- Paid onboarding and IT training
- Certification support and learning programs
- Career growth into IT Support Engineer, Systems Administrator, or Network roles
- Performance-based bonuses and advancement opportunities
- Supportive and tech-focused team environment
WHY APPLY
This role is ideal for someone who enjoys solving problems, working with technology, and helping others.
Candidates who are curious, dependable, and eager to learn can build strong technical skills and grow into advanced IT roles.
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting professionals with employers across multiple industries. We support hiring across technology, operations, administration, and business services roles.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you about other relevant opportunities that align with your background and experience.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.