Customer Service Specialist
5+ years
King County, WA
Full-time
Onsite
1 month ago
About the role
The ideal candidate is a people-oriented has great communication skills (both written & oral) and a problem solver. Also a fast learner with excellent information retention, problem-solving skills, and the ability to collaborate with team members to determine the best solutions for customers.
Responsibilities
Qualifications
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Company store order fulfillment
- Coordinate Shipping & Tracking
- Manage special projects as needed
- Product research and support as needed
- CRM lead support for contact management system
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Must be engaging, personable and passionate about providing excellent customer service.
- Strong problem-solving skills and the ability to think quickly to resolve customers inquiries
- Strong organization skills and attention to detail.
- Ability to work collaboratively and multi-task.
Skills
Marketing Services