Since 1969, Bradley Mechanical has been servicing Richmond, Chesterfield, Glenn Allen, Petersburg, Hopewell, Colonial Heights and surrounding areas. 

Maintaining a 98% customer satisfaction rating for the last eight years in a row, we specialize in heating, air conditioning, HVAC, plumbing, duct cleaning, indoor air quality, allergy solutions, and more.

Industry: Consumer Services
Company Size: 11-50 employees

Bradley Mechanical

Savvy Admin PROD

**Join the Bradley Mechanical Team!**

Bradley Mechanical is seeking a friendly, detail-oriented **Customer Service Representative (CSR) ** who thrives in a fast-paced, customer-focused environment. We put people first, creating a workplace where performance and productivity are balanced with collaboration, support, and growth. If you enjoy helping customers, solving problems, and being a key part of a service team, we'd love to have you join us!

**Why Work With Us?**

- Exceptional company culture - Work in a supportive, team-oriented environment.

- Competitive pay - $18.00 to $22.00 per hour (based on experience).

- Comprehensive benefits package:

- Retirement savings - Simple IRA with company contributions.

- Paid time off - Up to 4 weeks plus 8 paid holidays.

- Health coverage - Medical, dental, and vision insurance.

- Company-paid life insurance.

- Disability coverage - Short- and long-term plans.

- Career growth - Training, certification reimbursement, and advancement opportunities.

- Team events - Company outings and team-building activities.

**Schedule**

- Monday - Friday, 7:30 AM - 4:30 PM

**Primary Responsibilities**

- Answer inbound calls and assist customers with scheduling service appointments.

- Provide a positive, professional first impression for all customers.

- Gather accurate customer and job information to ensure smooth service delivery.

- Communicate service expectations, timelines, and next steps clearly to customers.

- Schedule all service calls for electrical, plumbing, and HVAC customers.

- Update and maintain customer records in the system.

- Assist with administrative tasks to support the service and operations teams.

**What We're Looking For**

- 2+ years of experience in customer service, call center, or administrative support roles.

- Experience in a service-based or trades environment is a plus.

- ServiceTitan experience is a plus!

- Proficiency with Microsoft Office (Word, Excel, Outlook).

- Strong phone etiquette and customer communication skills.

- Ability to multitask, stay organized, and remain calm under pressure.

- Detail-oriented with strong follow-through.

If you're a customer-focused professional who enjoys being the friendly voice customers rely on and wants to grow with a company that truly values its people, **Bradley Mechanical is the place for you **. Apply today!

Customer Service Representative

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