Call Center Representative
2 - 5 years
Milwaukee, WI
Full-time
Onsite
2 months ago
About the role
Born out of a passion for outstanding customer service and a commitment to innovation, Biz Voice Boost was founded with one goal: to provide a call centre experience that’s as unique as each of our clients. We saw a need for a service that goes beyond generic solutions and decided to create one.
Job Description
Position Overview
We are seeking a professional and customer-focused Call Center Representative to assist customers with inquiries, appointment scheduling, and service-related communication. This role serves as an important point of contact between customers and our team while supporting daily business operations.
Key Responsibilities
Qualifications
Additional Information
Job Description
Position Overview
We are seeking a professional and customer-focused Call Center Representative to assist customers with inquiries, appointment scheduling, and service-related communication. This role serves as an important point of contact between customers and our team while supporting daily business operations.
Key Responsibilities
- Answer incoming customer calls and respond to inquiries in a professional manner
- Make outbound follow-up calls regarding appointments, service requests, and customer questions
- Schedule consultations and maintain accurate appointment records
- Document customer interactions and update information in company systems
- Provide general information about company services and processes
- Escalate customer concerns to the appropriate department when necessary
- Support communication between customers and internal teams to ensure timely service
Qualifications
- Strong verbal communication and active listening skills
- Professional phone etiquette and customer-focused attitude
- Basic computer skills, including data entry, email, and scheduling software
- Ability to multitask and manage multiple customer interactions efficiently
- Reliable, organized, and team-oriented
Additional Information
- Competitive salary package
- Career advancement and growth opportunities
- Hands-on leadership training and mentorship
- Supportive and collaborative work environment
- Professional development opportunities
- Valuable experience in business operations and leadership
- Full-time stable position with long-term potential