Based in Cleveland, Ohio, Bessemer Management is a transportation organization comprised of a family of 5 logistics/trucking companies with 90+ years of experience operating in multi-faceted transportation modes. We are a dynamic and growing organization, building and utilizing best-in-industry technology.

Our trucking companies include Kaplan Trucking, Horizon Freight System, Eastern Express, TRX, and DD&S Express.

Industry: Truck Transportation
Company Size: 201-500 employees

Bessemer Management Company

Savvy Admin PROD

Bessemer Management is a transportation company that provides comprehensive back-office support, management, and logistics services for several logistics/trucking companies. We have 90+ years of experience operating in multi-faceted transportation modes and are a growing organization.

**We’re looking to add an additional full-time IT Support team member that is responsible for all levels of technical support for users on-site and remotely through in-person, phone, and email support. **

In this role, you will be involved in the day-to-day maintenance of an IT environment made up of 100+ servers across 2 states, 350+ workstations, and a variety of enterprise-level software.

**Job-Specific Responsibilities & Duties: **

- Troubleshooting software and hardware issues on desktops, laptops, and mobile phones

- Interacting with end users to independently resolve problems concerning system function

- Installing/configuring/maintaining enterprise software

- PC configuration and regular maintenance of PCs

- Update customers regularly on ongoing trouble tickets

- Creating/modifying documentation for new and changing processes

- Establish, build, and maintain good working client relationships

** **

**Experience with the following technologies is a plus: **

- Microsoft Exchange

- Microsoft IIS

- SQL Server

- Citrix Xenapp/XenDesktop

- PowerShell

- Enterprise Antivirus

- Enterprise Spam Filters

- Enterprise level Firewalls

- DNS

- Collaboration software (Zoom, Teams, etc.)

- Switching and routing infrastructure

** **

**Qualifications & Interpersonal Skills: **

- Bachelor’s degree or equivalent work experience in a related position

- Strong technical skills in addition to desktop and server administration experience

- Proficiency in Windows-based operating systems and MS Office

- Exceptional multi-tasking and organizational skills

- Ability to work in a collaborative, team environment where you will interact with a variety of people, including customers, terminals, co-workers, and internal departments

- Strong communication skills with the ability to recognize and appropriately respond to tone in phone and email correspondence

**Work Schedule & Benefits: **

- Monday through Friday, 8:00 AM to 4:30 PM (on-site in Cleveland, OH)

- Performance-based bonus plan

- Complete benefits package including medical, dental, vision, and life insurances

- 401(k) with company match

- Vacation and holiday pay

- Paid parental leave

**Physical Demands of the Position: **

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.

** **

**About Our Company: **

Based in Cleveland, Ohio, Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. The companies we serve (Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express) are comprised of a network of 3,000+ trucks and 270+ terminals primarily located across the Midwest, South, and Northeast.

We are a company that is diversified, independent, stable, and growth minded. We value innovation, long-term thinking, and a roll-up-your-sleeves/desire to dig in mentality. We invest in people who take ownership, care deeply about quality, and want to contribute to something bigger than themselves.

IT Support Technician

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Bessemer Management Company

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