Account Manager
New York, NY
Full-time
Onsite
1 month ago
About the role
ABOUT BASELAYER
Every day, financial institutions make consequential decisions about which businesses to onboard, extend credit to, and trust. Baselayer exists to make those decisions faster and more accurately. Our AI business identity platform is trusted by more than 2,200 financial institutions to verify any business, automate KYB, and monitor real-time risk. Our mission is to eliminate business fraud and lower the cost of trust across the financial system.
ABOUT THE TEAM
The team at Baselayer is built around people who care about getting things done right. We work closely with customers who have real compliance requirements and a limited tolerance for error, which means we move deliberately, communicate directly, and hold ourselves to a high standard. If you're someone who loves to take ownership and cares about the quality of what ships, let's chat!
ABOUT THE ROLE You want to learn from the best of the best, get your hands dirty, and put in the work to hit your financial goals and full potential. You’re not just doing it for the win - you’re doing it because you have something to prove and want to be great. You are self-motivated, intelligent, strategic and have a natural talent for building relationships. As we scale quickly, we need individuals who are eager to learn, embrace challenges, and are passionate about driving success. As the founding Account Manager you will be responsible for being the ultimate relationship builder and the trusted advisor clients look to when they have mission-critical fraud and compliance decisions to make. 🚀
WHAT YOU'LL DO
MINIMUM REQUIREMENTS
WORK LOCATION
COMPENSATION
BENEFITS
Every day, financial institutions make consequential decisions about which businesses to onboard, extend credit to, and trust. Baselayer exists to make those decisions faster and more accurately. Our AI business identity platform is trusted by more than 2,200 financial institutions to verify any business, automate KYB, and monitor real-time risk. Our mission is to eliminate business fraud and lower the cost of trust across the financial system.
ABOUT THE TEAM
The team at Baselayer is built around people who care about getting things done right. We work closely with customers who have real compliance requirements and a limited tolerance for error, which means we move deliberately, communicate directly, and hold ourselves to a high standard. If you're someone who loves to take ownership and cares about the quality of what ships, let's chat!
ABOUT THE ROLE You want to learn from the best of the best, get your hands dirty, and put in the work to hit your financial goals and full potential. You’re not just doing it for the win - you’re doing it because you have something to prove and want to be great. You are self-motivated, intelligent, strategic and have a natural talent for building relationships. As we scale quickly, we need individuals who are eager to learn, embrace challenges, and are passionate about driving success. As the founding Account Manager you will be responsible for being the ultimate relationship builder and the trusted advisor clients look to when they have mission-critical fraud and compliance decisions to make. 🚀
WHAT YOU'LL DO
- You have 3-8 years of experience in business development, customer success or implementation roles at a fast-growing startup or a highly-competitive environment (management consulting, banking, or venture capital).
- Plus: clear understanding of how financial institutions adopt and operationalize compliance and fraud tools - whether through your own experience or from advising similar customers.
- Excellent communication skills and an energetic, professional presence driving a room, a Zoom or a QBR.
- Confidence working with C-level stakeholders and navigating ambiguity.
- Resilience and grit - you get things done.
- Proactive and curious self-starter who thrives in dynamic settings.
- Highly feedback-oriented. We believe in radical candor and using feedback to get to the next level.
- Someone who's hungry for equity at the company they're working at, a seat at the table, and building 0 to 100.
MINIMUM REQUIREMENTS
- Be the ultimate relationship builder.
- Build and maintain strong relationships with C-suite executives and client teams, gaining deeper insights into their pain points and feedback.
- Act as the primary point of contact for some of the largest financial institutions, payment providers and fintech companies in the country.
- Drive account growth through upsells, renewals, and referrals by ensuring customers succeed with Baselayer.
- Become an expert in customers' workflows and pain points - then work with internal teams to address them.
- Develop playbooks, feedback loops, and operational processes that help scale the AM/CS function.
- Work directly to the CEO and collaborate with product and engineering on scaling customer operations 🤝
WORK LOCATION
- Based in SF; hybrid - 4 days per week in office.
COMPENSATION
- Salary Range: $120,000 – $150,000 + Equity
- Variable Compensation: Commissions
BENEFITS
- Time off when you need it: Flexible PTO so you can recharge without red tape.
- In-person energy: We're based in NYC & SF and meet in the office 3-5 days a week.
- Competitive compensation: We pay well and back it with equity. We want you to think and act like an owner.
- Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before.
- Benefits on us: We cover 100% of your health, dental, and vision premiums. No surprise deductions from your paycheck.
- HSA contributions included: We contribute to your HSA on applicable plans, so your coverage works as hard as you do
- Stay healthy, stay sharp: A $250 annual gym stipend to help you bring your best self to work, and everywhere else
- A seat at the table: We believe in transparency, radical candor, and giving every team member a voice 🔥
- Time off when you need it: Flexible PTO so you can recharge without red tape.
- In-person energy: We’re based in NYC and meet in the office 3–5 days a week - but flexible remote work is always on the table.
- Competitive compensation: We pay well and back it with equity - we want you to think and act like an owner.
- Career rocket fuel: You'll help build the foundation of a high-growth startup, working side by side with experienced founders and team members who've done it before.
- A seat at the table: We believe in transparency, radical candor, and giving every team member a voice 🔥
Skills
Sales and business developmentTechnology, Information and Internet