West Tennessee's largest discount retailer for wine and spirits. We stack it deep and sell it cheap.

Industry: Beverage Manufacturing
Company Size: 11-50 employees

Barrel Wine & Spirits Company

Savvy Admin PROD

**Gotham Footcare | Manhattan-Based Luxury Medical Practice**

**About Us**

We are a premier podiatry and physical therapy practice based in Manhattan, known for delivering a **high-touch, concierge-level patient experience **. Our practice blends clinical excellence with a luxury hospitality approach, and we are seeking a polished, results-driven professional to serve as the **first point of contact for new patients **.

**About The Role**

This is not a traditional receptionist role.

You will act as a **Patient Concierge & Lead Conversion Specialist **, responsible for managing inbound calls, online inquiries, and follow-ups—guiding prospective patients into booked appointments while delivering an exceptional, white-glove experience.

This role is **fully remote ** but operates on **New York business hours (8:30 AM – 5:00 PM EST).**

**Responsibilities**

- Answer all inbound calls in real time with a polished, professional tone

- Respond to web inquiries, texts, and missed calls within 5 minutes

- Convert new patient inquiries into scheduled appointments

- Perform proactive follow-ups on:

- Missed calls

- Unscheduled leads

- No-shows and cancellations

- Educate patients on services and guide them to the most appropriate care

- Maintain accurate documentation in NexHealth

- Deliver a luxury-level, concierge patient experienceon every interaction

What We're Looking For

- Experience in:

- Medical office, med spa, aesthetics, or concierge hospitality

- OR high-performing call center / sales environment

- Strong phone presence (confident, warm, articulate)

- Proven ability to convert inquiries into booked appointments

- Highly responsive and organized

- Comfortable working in a performance-driven, metrics-based role

- Experience with CRM/scheduling systems preferred

Performance Expectations (KPI's)

- Response time to new leads: under 5 minutes

- High call answer rate during shift

- Lead-to-booking conversion rate

- Daily booking volume

- Follow-up conversion success

**Compensation**

- Base Pay: $20–$25/hour (based on experience)

- Performance Bonuses:

- Per-booking incentives

- Monthly performance bonuses based on booking volume

-  Top performers have the ability to significantly increase earnings through performance-based incentives.

Schedule

- Monday–Friday

- 8:30 AM – 5:00 PM (EST)

- Fully remote (must have a quiet, professional work environment)

**Requirements**

- Reliable high-speed internet

- Quiet workspace suitable for professional calls

- Headset for clear communication

- Ability to work exclusively during scheduled hours

Why Join Us

- Be part of a growing, high-end medical brand in Manhattan

- Work in a role that directly impacts patient experience and business growth

- Opportunity to grow into leadership as the team expands

- Performance-based earning potential

To Apply

Please submit:

- Your resume

- A brief note describing your experience with phone-based sales or patient coordination

- For serious applicants, Please email a short voice recording introducing yourself

Patient Concierge & Lead Conversion Specialist (Remote)

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Barrel Wine & Spirits Company

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