Global Services Tech II - Redlands, CA
Redlands, CA
Full-time
Remote
1 month ago
About the role
Global Tech Services - Tech II
Compensation: $24-$27 an hour; Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.
Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.
Primary Responsibilities
Technical Support
System Management
Documentation & Process
Required Qualifications
Certifications
Technical Skills
Professional Skills
Additional Requirements
This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.
Benefits
When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of Washington Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.
Compensation: $24-$27 an hour; Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.
Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.
Primary Responsibilities
Technical Support
- Manage IT ticketing system for hardware/software issues
- Support multi-platform environments (Windows, Apple, Linux)
- Configure and troubleshoot mobile devices and scanners
- Install and maintain printer systems (Laser, Thermal, Check, Badge)
- Network cable installation and maintenance
System Management
- Desktop/laptop/tablet imaging and deployment
- Software installation and configuration
- Asset and inventory tracking
- Network infrastructure support
- Vendor liaison and coordination
Documentation & Process
- Maintain knowledge base documentation
- Implement process improvements
- Follow escalation procedures
- Monitor warranty periods
- Track IT assets
Required Qualifications
- Associate degree in Computer Science/Information Systems or equivalent experience
- 3+ years endpoint technical support experience
Certifications
- CompTIA A+
- CompTIA Network+
- ITIL Foundation
- Microsoft 365 Certified: Endpoint Administrator Associate
- Apple Certified Support Professional (ACSP)
Technical Skills
- Windows/Mac OS troubleshooting
- Network infrastructure support
- Hardware diagnostics
- Mobile device management
- Printer system maintenance
Professional Skills
- Strong communication abilities
- Problem-solving expertise
- Time management
- Documentation proficiency
- Customer service focus
- Team collaboration
Additional Requirements
- Occasional domestic travel
- Flexible schedule availability
- ITIL process knowledge
- Continuous improvement mindset
- Multi-project management ability
This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.
Benefits
When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of Washington Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.
Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.
Skills
Information Technology