Arthritis Knee Pain Centers are specialists in the treatment of  knee pain from osteoarthritis of the knees.  They use state-of-the-art digital imaging to place FDA-approved gel inside the knee joint to help lubricate and cushion arthritic joints.

Industry: Medical Practices
Company Size: 51-200 employees

Arthritis Knee Pain Centers

Savvy Admin PROD

**Contact Center Agent - Arthritis Knee Pain Centers ** **Location: ** Remote / In-Office (based on company needs) **Job Type: ** Full-time **Salary: ** $14.00 to $17.00 per hour **Additional Compensation: ** Monthly Performance Bonus

**About Us: ** At ~~Arthritis Knee Pain Centers (AKPC) ~~, we are dedicated to delivering exceptional, non-surgical, and non-opioid therapy to patients suffering from chronic osteoarthritis of the knee. With 17 medical practices across the U.S., our mission is to treat every patient like family-with compassion, transparency, and personalized care.

**Position Summary: ** We are actively seeking a high-energy, detail-oriented, and tech-savvy **Contact Center Agent ** to join our growing team. In this role, you'll be the first point of contact for both new and existing patients, helping them get the care they need by answering questions, scheduling appointments, and directing traffic to our nationwide clinics.

**Key Responsibilities**

- Handle inbound calls from new and existing patients

- Assist patients with scheduling, rescheduling, or canceling appointments

- Make outbound calls for appointment confirmations, 6-month re-evaluations, and treatment restarts

- Respond to online inquiries from the website and social media (web leads)

- Provide accurate information about our services and locations

- Proactively engage patients to reduce cancellations and no-shows

- Route calls appropriately to internal teams or local clinics

- Maintain up-to-date and accurate records in our CRM system

- Deliver top-notch service with empathy, patience, and professionalism

**Requirements**

- Prior experience in a contact center, telemarketing, sales, or collections is required

- Excellent communication skills - both verbal and written

- Typing speed of 40+ WPM with strong grammar and punctuation

- Proficiency with computers and CRM systems

- Strong multitasking, time management, and organizational skills

- Ability to work independently in a fast-paced environment

- Positive attitude with a team-player mindset

- Coachable and goal-oriented with a competitive spirit

- Bilingual in English and Spanish is a plus

**Schedule**

- Sunday to Friday

- Shifts range from early morning to evening

- Evening and weekend availability required (up to 8:00 PM EST)

**Benefits**

- Health, dental, and vision insurance

- 401(k) with company match

- Paid time off

- Monthly bonus opportunities

**Job Posted by ApplicantPro **

Contact Center Agent (Hybrid)

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