Customer Service Strategic Specialist - Inside Sales
5+ years
Cincinnati, OH
Full-time
Hybrid
1 month ago
About the role
About the Company
Anchor Fluid Power, headquartered in Cincinnati, Ohio is a manufacturer of premier hydraulic components and connections, serving distributors and OEMs across North America. Our purpose is simple: deliver value through quality and service. We are driven by our four core values; commitment to service, flexibility, a solutions driven approach and taking ownership.
About the Role
Anchor Fluid Power is looking for a Customer Service Strategic Specialist to join our Inside Sales team. The Customer Service Strategic Specialist is an integral part of Anchor Fluid Power's Inside Sales team. This individual will demonstrate a customer-first approach while providing high-touch support via phone and email to key OEMs, integrators and strategic accounts. You will be focused on being the voice of the customer and leverage your advanced technical acumen and take ownership for ensuring the customer relationships success and satisfaction. This role will support customers who require deep product knowledge, precise order management, and proactive communication due to the scale and impact of their operations. This position will be a Hybrid role based at our Corporate Headquarters in Cincinnati, Ohio.
Responsibilities
Qualifications
Required Skills
Preferred Skills
Pay range and compensation package
Anchor Fluid Power offers competitive pay including salary + bonus opportunities. Anchor offers a comprehensive benefits package including medical, dental, vision and life benefits and 401K, Paid Time Off, and Company Holidays. Additional benefits include a health club membership located just minutes from the office, onsite lunches, and team oriented events.
Equal Opportunity Statement
Anchor Fluid Power is an equal opportunity employer.
Anchor Fluid Power, headquartered in Cincinnati, Ohio is a manufacturer of premier hydraulic components and connections, serving distributors and OEMs across North America. Our purpose is simple: deliver value through quality and service. We are driven by our four core values; commitment to service, flexibility, a solutions driven approach and taking ownership.
About the Role
Anchor Fluid Power is looking for a Customer Service Strategic Specialist to join our Inside Sales team. The Customer Service Strategic Specialist is an integral part of Anchor Fluid Power's Inside Sales team. This individual will demonstrate a customer-first approach while providing high-touch support via phone and email to key OEMs, integrators and strategic accounts. You will be focused on being the voice of the customer and leverage your advanced technical acumen and take ownership for ensuring the customer relationships success and satisfaction. This role will support customers who require deep product knowledge, precise order management, and proactive communication due to the scale and impact of their operations. This position will be a Hybrid role based at our Corporate Headquarters in Cincinnati, Ohio.
Responsibilities
- Provide proactive owner like mentality to service as primary contact for assigned strategic accounts
- Manage customer purchase orders with speed and accuracy
- Manage RFQs, projects, forecasting, and demand alignment
- Prepare technical and custom quotes; interpret drawings and specifications
- Coordinate with Sales, Engineering, Product Management, Production, and Quality
- Monitor performance metrics and lead issue resolution
- Maintain account knowledge, care plans, and customer preferences
- Proactively identify risks, delays, and improvement opportunities
Qualifications
- High School Diploma and 3+ years experience in a manufacturing environment supporting distributors; OEMs preferred.
Required Skills
- Strong telephone and email communication skills including experience with Microsoft suite or similar programs
- A strong technical aptitude and preferred experience working with Macola, ERP, Excel, and customer portal based systems
- Experience proactively managing complex, high expectation accounts with an ownership mindset and strong problem solving skills.
- Ability to multitask and work communicate with both internal and external customers at a variety of levels.
Preferred Skills
- Direct Inside Sales Customer Service experience in a manufacturing environment.
Pay range and compensation package
Anchor Fluid Power offers competitive pay including salary + bonus opportunities. Anchor offers a comprehensive benefits package including medical, dental, vision and life benefits and 401K, Paid Time Off, and Company Holidays. Additional benefits include a health club membership located just minutes from the office, onsite lunches, and team oriented events.
Equal Opportunity Statement
Anchor Fluid Power is an equal opportunity employer.
Skills
Sales and business development