Customer Service Executive
10+ years
Plano, TX
Full-time
Hybrid
1 month ago
About the role
Who We Are
At Amdocs , we help the world’s leading communications and media companies build and operate next‑generation digital experiences. Our Fiber & Broadband organization partners with service providers at moments of high change—supporting large‑scale modernization, BSS/OSS transformation, and fiber expansion initiatives.
In One Sentence
We are seeking a senior telecom transformation leader who can own large‑scale fiber and broadband programs end‑to‑end, act as a trusted C‑suite advisor, and drive complex BSS/OSS delivery with strong commercial, governance, and people leadership in a consulting‑led professional services environment.
What Will Your Job Look Like?
All You Need Is…
Why You’ll Love This Role
At Amdocs , we help the world’s leading communications and media companies build and operate next‑generation digital experiences. Our Fiber & Broadband organization partners with service providers at moments of high change—supporting large‑scale modernization, BSS/OSS transformation, and fiber expansion initiatives.
In One Sentence
We are seeking a senior telecom transformation leader who can own large‑scale fiber and broadband programs end‑to‑end, act as a trusted C‑suite advisor, and drive complex BSS/OSS delivery with strong commercial, governance, and people leadership in a consulting‑led professional services environment.
What Will Your Job Look Like?
- Own end‑to‑end delivery of large‑scale fiber and broadband transformation programs across advisory, implementation, migration, stabilization, and transition
- Act as the senior executive owner for complex programs, accountable for delivery quality, financial performance, governance, and customer outcomes
- Serve as a trusted advisor to C‑suite and senior customer stakeholders, shaping transformation roadmaps and long‑term strategy
- Lead senior consulting and program leaders while building high‑performing, people‑centric delivery teams
- Drive adoption of modern, AI‑enabled delivery practices to improve predictability, insight, and execution quality
- Manage commercial performance within a Time & Materials professional services model, including utilization, scope, margin, and staffing mix
All You Need Is…
- 10+ years of telecommunications experience, including Professional Services, consulting, or large‑scale transformation delivery
- Proven leadership of fiber, broadband, or CSP modernization initiatives
- Deep experience with BSS/OSS implementations, modernization, and large‑scale migrations
- Executive presence with strong customer‑facing communication and governance skills
- Ability to operate effectively in high‑change, ambiguous environments while balancing speed, rigor, and long‑term impact
Why You’ll Love This Role
- Work on high‑impact fiber and broadband programs shaping the future of connectivity
- Lead complex, visible transformation initiatives with Tier‑1 service providers
- Operate in a consulting‑led environment focused on delivery excellence, customer trust, and measurable outcomes
Skills
Information Technology