Level 1 Technology Support Specialist
5+ years
Pasadena, CA
$37.4k - $52k/year
Full-time
Onsite
1 month ago
About the role
Alcala Consulting is a long-established IT support and cybersecurity firm serving clients across Southern California. We're looking for a Level 1 Technology Support Specialist who enjoys helping people, takes ownership of their work, follows proven processes, and wants to build a long-term home with a stable, growing MSP.
If you like solving problems, talking to clients, keeping systems running smoothly, and being part of a team that values professionalism, reliability, and clear communication, you'll fit right in.
This role is ideal for someone who wants a steady career in IT support—not someone looking to "use this job as a launchpad into DevOps or cybersecurity within a year." We invest in people who want to grow inside the MSP world and provide long-term value to our clients.
What You'll Do
You'll be responsible for keeping our clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments.
You will:
You'll work closely with our senior technicians and have clear processes to follow, so you're never guessing or alone.
What We're Looking For
We hire based on five things: attitude , communication , follow-through, technical know-how, and problem solving abilities.
The right person:
If you are the type of person who takes pride in doing things correctly and consistently, this is your environment.
Who This Role Is NOT For
This is where we repel the bad fits on purpose.
Do not apply if:
We invest heavily in training, so we only hire people who want to grow with us.
Why Join Alcala Consulting
Our best people stay because they enjoy the work, the clients, the team, and the culture.
If that sounds like you, we'd like to meet you.
Requirements
Skills and Experience
Required
Nice To Have (Not Required)
Benefits
Paid time off, 401K match, paid group medical, dental, vision, and life insurance.
If you like solving problems, talking to clients, keeping systems running smoothly, and being part of a team that values professionalism, reliability, and clear communication, you'll fit right in.
This role is ideal for someone who wants a steady career in IT support—not someone looking to "use this job as a launchpad into DevOps or cybersecurity within a year." We invest in people who want to grow inside the MSP world and provide long-term value to our clients.
What You'll Do
You'll be responsible for keeping our clients productive by supporting their desktops, laptops, mobile devices, and small office systems across Windows, macOS, and occasional Linux environments.
You will:
- Answer and document support requests through our ticketing system
- Troubleshoot Level 1 issues across Windows, macOS, and Linux
- Close 10 to 15 tickets per day
- Provide friendly, clear communication to clients of all technical backgrounds
- Set up, configure, and maintain workstations, printers, and peripherals
- Perform updates, upgrades, and basic system maintenance
- Assist with onboarding and offboarding tasks
- Follow step-by-step procedures and escalate when needed
- Participate in an on-call rotation
- Travel to client sites when necessary (mileage reimbursed)
- Keep accurate notes, documentation, and inventory records
You'll work closely with our senior technicians and have clear processes to follow, so you're never guessing or alone.
What We're Looking For
We hire based on five things: attitude , communication , follow-through, technical know-how, and problem solving abilities.
The right person:
- Is personable, patient, and communicates clearly
- Completes tasks fully—no excuses, no loose ends
- Manages their time well and keeps clients informed
- Stays calm under pressure and handles difficult situations professionally
- Follows established procedures and respects escalation paths
- Learns steadily without needing to chase cloud, DevOps, or security specialties
- Wants a stable, long-term role in technical support
- Enjoys troubleshooting and helping people
If you are the type of person who takes pride in doing things correctly and consistently, this is your environment.
Who This Role Is NOT For
This is where we repel the bad fits on purpose.
Do not apply if:
- You're looking for a springboard into DevOps, cloud engineering, or cybersecurity analyst roles
- You need constant novelty or dislike structure
- You prefer working alone without client interaction
- You struggle with documentation or staying organized
- You want to rewrite processes instead of following them
- You're uncomfortable with on-call rotations
- You're not planning to stay at least 2-3 years
We invest heavily in training, so we only hire people who want to grow with us.
Why Join Alcala Consulting
- Stable, established MSP with a 27-year track record
- Supportive team environment—not cutthroat, not chaotic
- Training and growth within the MSP skill set
- Exposure to a variety of industries and real-world systems
- A place where reliability and professionalism are valued
- Clear processes, clear expectations, and no drama
Our best people stay because they enjoy the work, the clients, the team, and the culture.
If that sounds like you, we'd like to meet you.
Requirements
Skills and Experience
Required
- 1-3 years of technical support experience in a help desk with service level agreements
- Experience supporting Windows and macOS (Linux basics a plus)
- Working knowledge of Microsoft 365 and basic administration
- Adding and removing users in Active Directory
- Updating group policy objects
- Understanding of networking fundamentals (DNS, DHCP, IP addressing)
- Troubleshooting network connectivity issues on workstations
- Ability to diagnose common hardware and software issues
- Strong customer service skills
- Clear written and verbal communication
- Ability to lift up to 60 lbs and travel to client sites
- Valid driver's license and reliable transportation
- Able to type at least 40 WPM
Nice To Have (Not Required)
- CompTIA A+, Network+, or equivalent
- Exposure to supporting printers, scanners, and office hardware
Benefits
Paid time off, 401K match, paid group medical, dental, vision, and life insurance.
Skills
OtherIT Services and IT Consulting