Front Desk Clerk
2 - 5 years
Honolulu, HI
Full-time
Onsite
1 month ago
About the role
Company Description
Air Force Lodge is a leisure, travel, and tourism company dedicated to providing exceptional experiences to travelers. Known for its welcoming environment, the company prioritizes guest satisfaction and hospitality. Air Force Lodge operates in scenic and vibrant destinations, offering unique accommodations and outstanding service. Its mission is to deliver comfort and memorable stays for visitors.
Role Description
The Front Desk Clerk is a full-time, on-site role located in Honolulu, HI. The responsibilities include handling receptionist duties such as welcoming guests, managing reservations, and ensuring smooth check-in and check-out procedures. The role also involves answering phone inquiries, addressing customer needs, and performing clerical tasks, such as record-keeping and maintaining reception area cleanliness, while providing exceptional customer service.
Qualifications
Air Force Lodge is a leisure, travel, and tourism company dedicated to providing exceptional experiences to travelers. Known for its welcoming environment, the company prioritizes guest satisfaction and hospitality. Air Force Lodge operates in scenic and vibrant destinations, offering unique accommodations and outstanding service. Its mission is to deliver comfort and memorable stays for visitors.
Role Description
The Front Desk Clerk is a full-time, on-site role located in Honolulu, HI. The responsibilities include handling receptionist duties such as welcoming guests, managing reservations, and ensuring smooth check-in and check-out procedures. The role also involves answering phone inquiries, addressing customer needs, and performing clerical tasks, such as record-keeping and maintaining reception area cleanliness, while providing exceptional customer service.
Qualifications
- Strong Phone Etiquette and Communication skills to efficiently engage with guests and handle inquiries
- Expertise in Receptionist Duties and Customer Service to ensure a welcoming environment for guests
- Proficiency in Clerical Skills, including record-keeping, scheduling, and organizational tasks
- Ability to stay professional and friendly under pressure
- Basic computer skills to work with common reservation and office software
- Previous hospitality experience is a plus
- High school diploma or equivalent
Skills
Administrative