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Industry: Technology, Information and Internet
Company Size: 51-200 employees

Haystack

Savvy Admin PROD

We're hiring on behalf of a Haystack partner!

The Role

• Serve as a senior Epic application subject matter expert for Cadence and Referrals modules.

• Lead the design, build, testing, and implementation of Epic applications and related operational processes.

• Collaborate with stakeholders to analyze workflows, identify issues, and implement system improvements.

• Manage complex troubleshooting efforts for tickets, enhancements, and cross-functional system issues.

• Perform advanced Epic builds, configurations, and customizations, including security and workflow changes.

• Coordinate integrations with third-party vendors and internal applications to ensure interoperability.

What You'll Need

• Minimum 3 years of experience with Epic Cadence and Referral applications, including build and configuration.

• Bachelor's degree OR Associate's degree with 2 additional years of related experience OR High School Diploma/GED with 4 additional years of related experience.

• Demonstrated experience supporting operational workflows and troubleshooting complex issues.

• Proficiency in system analysis, integrations, and user support.

• Experience presenting technical information and training end-users.

• Epic Cadence and Epic Referrals certifications are required.

What's On Offer

• Competitive annual salary ($80,800 – $111,100) plus bonus potential.

• Comprehensive benefits package including health, vision, and dental insurance.

• Generous time off and retirement savings plan.

• Opportunities for professional development and certifications.

Apply via Haystack today!

Senior Systems Analyst

We are working with a leading healthcare system dedicated to providing comprehensive care and improving the well-being of the communities it serves. This organization is committed to innovation in patient care and operational excellence, offering a collaborative environment where employees can make a significant impact.

The Role

-  Design, build, test, and deploy Epic applications to optimize clinical and operational workflows.

-  Partner with operational leaders and end users to translate business requirements into Epic configurations.

-  Lead process improvement activities for Epic applications and related third-party systems.

-  Manage smaller projects related to system implementations and upgrades.

-  Create and maintain comprehensive documentation for system configurations and processes.

-  Mentor junior analysts and provide guidance on best practices.

What You'll Need

-  Bachelor's Degree in Computer Science, Information Technology, Healthcare Administration, or a related field; or 10+ years of experience in systems analysis in healthcare.

-  Minimum of 5-7 years of experience in system analysis and support within a healthcare environment.

-  Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle, or IT).

-  Strong requirements gathering, workflow design, and testing skills.

-  Familiarity with ITIL, change control, SDLC practices, system governance, and project methodologies.

-  Ability to communicate effectively with clinical and operational stakeholders and produce clear documentation.

What's On Offer

-  Opportunity to work with cutting-edge Epic applications in a healthcare setting.

-  A collaborative environment focused on patient care and operational efficiency.

-  Professional growth and development within a leading healthcare system.

-  The chance to lead impactful projects and mentor team members.

Apply via Haystack today!

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Industry: Software Development
Company Size: 11-50 employees

Swooped

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

**About the Opportunity **

The organization serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets customers care for every day. It is a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As the organization enters the next phase of rapid growth, it is seeking people to help lead the journey.

The organization is seeking an experienced and technically capable IT Systems Analyst to join the IT operations team. This role goes beyond reactive help desk work — you will contribute to system health, support process improvements, assist with security and compliance efforts, and help the team run smoothly as the business grows. If you thrive in a hands-on environment where you’re solving today’s problems and building better systems for tomorrow, this role is for you.

This role is Remote (United States).

**Key Responsibilities **

~~Technical Support & Escalation ~~

- Serve as an escalation point for complex hardware, software, and network issues that exceed Tier 1 support scope.

- Diagnose and resolve advanced endpoint issues across Windows and macOS environments, including OS-level, application, and connectivity problems.

- Provide high-quality, responsive support to end-users while maintaining a positive experience and clear communication throughout the resolution process.

- Maintain and improve the IT ticketing system (Jira), including documentation of resolutions, known issues, and internal knowledge base articles.

- Mentor and provide guidance to junior support staff or help desk contractors as the team grows.

~~Endpoint & Systems Management ~~

- Administer and maintain endpoint management platforms including Intune (Windows) and Jamf Pro (macOS) — managing configuration profiles, compliance policies, and automated enrollment workflows.

- Manage user accounts, groups, and access controls in Microsoft Entra ID (Azure AD), including MFA enforcement and application assignments.

- Oversee software deployment, OS updates, and patch management across the device fleet using MDM and RMM tooling.

- Support hardware procurement, asset tracking, and equipment lifecycle from provisioning through secure retirement.

- Assist in administering Microsoft 365 applications, licensing, and configurations across the organization.

~~Security & Compliance Support ~~

- Support the organization’s SOC 2 Type 2 compliance program by maintaining endpoint security controls, contributing to evidence collection, and ensuring adherence to IT security policies.

- Assist with periodic user access reviews, onboarding/offboarding provisioning, and access de-provisioning in a timely and auditable manner.

- Enforce and maintain endpoint security standards including disk encryption, EDR tooling, and hardware authentication (YubiKey).

- Identify and escalate potential security vulnerabilities or policy gaps; contribute to policy documentation and improvement initiatives.

~~Process Improvement & Automation ~~

- Identify opportunities to reduce manual, repetitive tasks through scripting and automation (PowerShell, Python, or Bash).

- Contribute to building and refining IT runbooks, standard operating procedures, and internal documentation.

- Proactively monitor system performance, alerts, and reporting dashboards to identify and address issues before they impact users.

- Support IT projects and system enhancements in collaboration with IT leadership and cross-functional teams.

**Required Qualifications **

- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

- 4+ years of IT support or systems experience, with demonstrated growth and a desire to take on increasing technical responsibilities.

- Strong hands-on experience with Windows and macOS, including advanced troubleshooting at the OS and application layer.

- Working experience with Microsoft 365, Entra ID (Azure AD), Intune, and Jamf Pro.

- Familiarity with IT security fundamentals and experience supporting a compliance-conscious environment.

- Proficiency or growing competency in scripting for automation (PowerShell, Python, or Bash).

- Experience with ITSM platforms (Jira Service Management, ServiceNow, or similar) including ticket management and knowledge base maintenance.

- Strong analytical thinking, attention to detail, and ability to communicate technical concepts clearly to non-technical users.

- Comfortable working independently in a remote-first environment with minimal supervision.

**Preferred Qualifications **

- Certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Endpoint Administrator, or ITIL v4 Foundation.

- Experience with RMM platforms and endpoint security tooling (EDR, DLP).

- Familiarity with SOC 2 or similar compliance frameworks and GRC tooling.

- Experience supporting cloud-based infrastructure (AWS or Azure) in an administrative or access management capacity.

- Knowledge of networking fundamentals including DNS, DHCP, VPN, and firewall concepts.

**Additional Information **

The organization is a remote-first company that puts people at the center of everything it does. It offers a range of benefits and perks designed to support well-being, growth, and work-life balance.

- Competitive compensation package including stock options

- Flexible work schedule

- Comprehensive benefits including retirement plan match

- Opportunity to make a real impact every day

- Work with a dynamic and growing team

- Unlimited PTO

The organization has a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

~~The hiring company is an equal opportunity employer committed to building a diverse and inclusive team. ~~

IT Systems Analyst

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