Industry: Financial Services
Company Size: 2-10 employees

DataCT LLC

Savvy Admin PROD

**Position Overview**

The Head of Operations is the senior executive responsible for the end-to-end operational service delivery of DataCT in its capacity as the CT Plan Administrator. The role owns all day-to-day administrative operations — subscriber onboarding, usage tracking, direct and indirect billing, MISU processing, delinquency management, reporting, and compliance operations — and is accountable for meeting or exceeding Service Level Agreements committed under the Administrator Services Agreement.

This is a hands-on, build-and-run role. The Head of Operations will design, implement, and operate the scalable infrastructure required to support approximately 2,000 subscribers and the high-volume invoicing, revenue-allocation, and audit workflows that follow. The role works closely with DataBP LLC (technology services provider), Deloitte (PMO and accounting/receivables), and the SIP Processors, and is expected to instill a digital-first, continuous-improvement culture across the Operations function.

DataCT operates under the independence, governance, and transparency framework established in the CT Plan and the Administrator RFP. All staff are expected to uphold the independence of the Administrator function, avoid actual or perceived conflicts of interest, and support the governance reporting obligations of the Operating Committee of CT Plan LLC.

**Core Responsibilities**

**Operational Service Delivery**

- Own end-to-end operational delivery of all CT Plan Administrator functions, including subscriber onboarding, entitlement provisioning, usage tracking, billing, MISU handling, delinquency management, and customer service.

- Establish and maintain Service Level Agreements, Standard Operating Procedures, and runbooks for every operational process.

- Operate the direct-billed and indirect-billed subscriber programs and manage global account operations.

- Supervise vendor and subscriber reporting cycles, including usage declarations, exception handling, and reconciliation to billing.

**Technology and Infrastructure Oversight**

- Partner with DataBP LLC and internal/third-party technology teams to oversee the day-to-day operation, monitoring, capacity, and performance of DataCT's operational systems.

- Direct resilience programs, incident response, change management, and release management for operational systems.

- Ensure Regulation SCI readiness, including BCP/DR testing, cyber resilience, and required regulator coordination.

- Govern access controls, segregation of duties, and operational audit trails.

**Scalability, Capacity, and Digital-First Operations**

- Maintain a forward-looking capacity model covering subscriber growth, reporting complexity, and policy evolution.

- Champion a digital-first strategy that streamlines administrative processes, reduces operational risk, and maximizes operating leverage.

- Lead continuous-improvement and automation initiatives across licensing compliance, margin expansion, and revenue assurance.

- Ensure operational capacity to support approximately 2,000 subscribers at full operating state.

**Reporting, Analytics, and KPIs**

- Operate DataCT's Operational Analytics capability, including executive, Board, and Operating Committee dashboards.

- Produce monthly and quarterly operational performance reports covering SLA attainment, incident trends, billing accuracy, audit recoveries, and customer satisfaction.

- Establish, measure, and report operational KPIs consistently across all functions.

**Subcontractor and Vendor Management**

- Own operational performance management for DataBP LLC, Deloitte service lines (PMO, Accounting & Tax, Payroll), and other operational vendors.

- Administer SLA performance reviews, service credits, and escalation protocols.

- Coordinate independence certifications and conflicts attestations from operational subcontractors consistent with CT Plan governance obligations.

**Transition and Implementation**

- Lead the operational transition from legacy CTA and UTP Plan administration to the unified CT Plan Administrator model, including hot-cutover readiness by the contractual implementation deadline.

- Coordinate with SIP Processors, CT Plan counsel, Deloitte, and DataBP to deliver seamless subscriber and revenue migration.

- Operationalize all Standard Operating Procedures and Service Level Agreements by go-live.

**Organizational Leadership**

- Build and lead the Operations organization across Technology Operations, Reporting & Compliance Operations, Operational Analytics, and Level 1 Support.

- Develop operating rhythms, training, and career pathways consistent with the DataCT Resourcing Experience and Expertise Classification Framework.

- Foster a culture of operational excellence, transparency, customer responsiveness, and public-market integrity.

**Key Performance Indicators**

- SLA attainment across operational processes.

- Billing accuracy; dispute rate; days sales outstanding (operational component).

- Audit recovery and compliance outcomes.

- Incident frequency, severity, and mean time to resolution.

- Capacity utilization vs. plan; automation/digitization coverage.

- Customer satisfaction (CSAT/NPS) for operational touchpoints.

- On-time delivery of transition milestones and go-live readiness.

**Qualifications**

- Fifteen or more years operating market-data, exchange, SIP, or financial-market-infrastructure operations functions.

- Demonstrated track record building and scaling operations from an early state to full production in a regulated environment.

- Deep familiarity with usage-based licensing, subscriber billing, audit, MISU, and reporting workflows.

- Experience standing up Reg SCI, BCP/DR, incident-response, and resilience programs.

- Bachelor's degree required; advanced degree or industry certifications preferred.

**Skills And Competencies**

- Operational leadership at executive scale; change management in regulated environments.

- Process design, SOP authorship, and SLA governance.

- Data literacy and analytics fluency; ability to translate operational metrics into executive narratives.

- Vendor and subcontractor management.

- Strong written and verbal communication for Board, regulator, and Operating Committee audiences.

**Tools and Systems**

- Workflow/ticketing (Jira, ServiceNow), CRM (Salesforce or equivalent), CLM (Ironclad, DocuSign), entitlement/billing systems, BI (Power BI, Tableau), Microsoft 365, Confluence/Notion.

**Location Requirement**

This position requires regular, in-person physical presence at DataCT's principal offices in New York City. DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service providers are concentrated in the New York metropolitan area, and on-site collaboration is essential to the Administrator function.

**Compensation And Benefits**

- Base Salary Range - $235,000-275,000 (commensurate with experience, qualifications, skills, education, internal equity, and market data).

- Eligible for performance-based incentives consistent with the role level.

- Compensation is set in accordance with the DataCT Resourcing Experience and Expertise Classification Framework.

- Full benefits package including medical, dental, vision, 401(k) with employer match, life insurance, disability coverage, and paid time off.

**Reporting Structure**

**Reports to: **Chief Administration Officer (CAO)

**About DataCT**

DataCT LLC is a Delaware limited liability company headquartered in New York, New York, formed as a single-purpose, independent, member-owned entity to serve as the Administrator of the U.S. Consolidated Tape Plan (the CT Plan). DataCT LLC is responsible for the unified administration of Tapes A, B, and C under the CT Plan, acting on behalf of CT Plan LLC under the Administrator mandate. DataCT is currently engaged under an Interim Services Agreement and is transitioning to the definitive Administrator Services Agreement with CT Plan LLC. The organization is building toward a full operating state of approximately 25 employees and is expected to be fully operational by April 2027.

**Equal Opportunity**

DataCT LLC is an Equal Opportunity Employer. DataCT is committed to building a diverse and inclusive workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, citizenship or immigration status, or any other characteristic protected by applicable federal, state, or local law.

DataCT LLC is committed to building a diverse, accountable, and independent organization in service of the CT Plan, its Operating Committee, and the broader U.S. market-data community. The Head of Operations is a key contributor to that mission.

Head of Operations

**Position Overview**

The Head of Licensing and Relationship Management is a senior leadership position responsible for the commercial relationships, licensing policies, and pricing frameworks that DataCT administers on behalf of the CT Plan. The role leads a multidisciplinary team at full operating state consisting of Account Managers (3 FTEs), Pricing & Policy Management (1 FTE), Business Development (1 FTE), and Business Analysis (1 FTE). The Head of Licensing and Relationship Management is the public face of the CT Plan Administrator and directs the teams responsible for the commercial activities of the CT Plan.

This is a high-visibility leadership role that interfaces daily with CT Plan customers, the CT Plan Operating Committee and its Members, internal and third-party technology teams, Legal, Finance, Operations, and the DataCT executive team. The Head of Licensing and Relationship Management is expected to uphold the highest standards of transparency, consistency, and fairness in the application of CT Plan licensing policies, and to navigate ambiguous or novel use cases — including AI and machine learning training rights, redistribution, federated usage, embedded services, and downstream sublicensing — with clarity, rigor, and audit-ready documentation.

DataCT operates under the independence, governance, and transparency framework established in the CT Plan and the Administrator RFP. All staff are expected to uphold the independence of the Administrator function, avoid actual or perceived conflicts of interest, and support the governance reporting obligations of the Operating Committee of CT Plan LLC.

**Core Responsibilities**

**Account Management - Client Success and Licensing Compliance**

- Build, lead, and coach a team of Account Managers delivering proactive, consultative service to CT Plan customers.

- Ensure the team can translate customer business practices into contractual obligations under the CT Plan licensing framework.

- Establish standards and playbooks for onboarding, renewals, entitlement changes, and exception handling.

- Develop ongoing training to maintain deep expertise in CT Plan policies, product-usage guidelines, and industry norms.

- Personally manage a small portfolio of strategic accounts (highest complexity or impact).

- Implement structured account planning, QBRs/EBRs, and satisfaction/NPS feedback loops.

- Escalate and resolve policy-interpretation disputes, working cross-functionally with Legal, Finance, and Operations.

**Pricing and Policy Management**

- Own the translation of the Consolidated Tape Plan's industry requirements into clear, enforceable licensing policies and pricing models.

- Lead and mentor Pricing & Policy Specialists who meet with the CT Plan Operating Committee to gather objectives, propose design options, run impact analyses, and author final policy documents for publication.

- Facilitate policy governance: RFC cycles, stakeholder reviews, approval workflows, and version control.

- Guide discussions on edge cases (e.g., derivative works, redistribution, model training, federated usage, embedded usage, and downstream sublicensing).

- Ensure policies are internally consistent, auditable, and technically implementable across DataCT's systems.

- Maintain a public-facing policy library with clear change logs and effective dates.

**Business Development and Industry Engagement**

- Identify and pursue growth opportunities aligned with DataCT's mission (new segments, bundles, compliant expansions, partnerships).

- Represent DataCT at industry events, client roundtables, and standards bodies; deliver presentations and thought leadership.

- Supervise a Business Development contributor responsible for pipeline tracking, event cadence, and outreach.

- Partner with the Communications Manager to produce collateral: policy explainer decks, licensing guides, case studies.

**Business Analysis and Technology Partnership**

- Oversee a Business Analyst who captures and prioritizes requirements for internal tooling (license provisioning, entitlements, compliance analytics, CRM integrations).

- Direct the Business Analyst to build business intelligence for leadership covering adoption trends, policy exceptions, renewal risk, pricing elasticity, and account health.

- Partner with Technology Operations, Product teams, and DataBP LLC on feature roadmaps, testing, and change management for policy-adjacent systems.

- Define and track KPIs (see below) and lead quarterly performance reviews.

**Operating Committee Engagement**

- Serve as a primary operational liaison to the CT Plan Operating Committee for commercial, licensing, and pricing matters in coordination with the CAO.

- Support formal voting, meeting coordination, and documentation requirements consistent with CT Plan governance obligations.

- Provide feasibility, risk, and impact analysis on proposed policy or pricing changes.

**Organizational Leadership**

- Build and scale the L&RM organization toward the full operating state target of April 2027.

- Develop operating rhythms, training, competency frameworks, and career pathways consistent with the DataCT Resourcing Experience and Expertise Classification Framework.

- Foster a culture of customer responsiveness, transparency, and public-market integrity.

**Key Performance Indicators**

- Policy cycle time: draft-to-approval and publication timelines.

- Policy quality: reduction in exceptions/special terms; fewer policy ambiguities.

- Account health: renewal rate, expansion rate, NPS/CSAT, time-to-value.

- Compliance outcomes: auditable adherence; reduction in usage disputes.

- Operational efficiency: case resolution time, onboarding cycle time, documentation freshness.

- Revenue impact: contribution from compliant expansions, partner growth, and policy-driven monetization.

- Team health: retention, training completion, competency progression.

**Qualifications**

- Ten or more years in exchange/SIP licensing management, policy/pricing, client success, or related roles, including five or more years leading multi-disciplinary teams.

- Expert understanding of capital markets, market-data usage, and policy frameworks.

- Strong customer-facing acumen: executive communication, influence without authority, and conflict resolution.

- Demonstrated success with external data creators/content owners or IP-heavy environments (data, content, software, APIs, analytics).

- Comfort navigating ambiguous or novel use cases (e.g., AI/ML training rights, redistribution, embedded services).

- Excellent writing and policy-authorship skills: precise, auditable, audience-appropriate.

- Analytical fluency (Excel/Sheets, BI tooling) and familiarity with CRM and contract lifecycle tools.

- Bachelor's degree required; advanced degree (JD, MBA, MS Information Systems/Policy) a plus.

**Skills And Competencies**

- Strategic policy design: scenario analysis, impact modeling, risk evaluation, change management.

- Leadership and coaching across account management, policy, business development, and analytics.

- Stakeholder management across the CT Plan, customers, executives, and technology teams.

- Commercial acumen: price levers, unit economics, value metrics.

- Operational rigor: playbooks, SOPs, governance, documentation management.

- Communication: executive presence, policy writing, public speaking.

**Tools and Systems**

- CRM (e.g., Salesforce, HubSpot); Customer Success platforms (e.g., Gainsight); Contract Lifecycle Management (e.g., Ironclad, DocuSign CLM); knowledge bases (e.g., Confluence, Notion); Business Intelligence (e.g., Power BI, Tableau); ticketing and project tools (e.g., Jira, Asana).

- Familiarity with entitlement systems is a plus.

- Familiarity with policy-versioning workflows is a plus.

**Location Requirement**

This position requires regular, in-person physical presence at DataCT's principal offices in New York City. DataCT's core staff, CT Plan stakeholders, SIP Processors, auditors, and principal service providers are concentrated in the New York metropolitan area, and on-site collaboration is essential to the Administrator function.

**Compensation And Benefits**

- Base Salary Range - $235,000-275,000 (commensurate with experience, qualifications, skills, education, internal equity, and market data).

- Eligible for performance-based incentives consistent with the role level.

- Compensation is set in accordance with the DataCT Resourcing Experience and Expertise Classification Framework.

- Full benefits package including medical, dental, vision, 401(k) with employer match, life insurance, disability coverage, and paid time off.

**Reporting Structure**

**Reports to: **Chief Administration Officer (CAO)

**About DataCT**

DataCT LLC is a Delaware limited liability company headquartered in New York, New York, formed as a single-purpose, independent, member-owned entity to serve as the Administrator of the U.S. Consolidated Tape Plan (the CT Plan). DataCT LLC is responsible for the unified administration of Tapes A, B, and C under the CT Plan, acting on behalf of CT Plan LLC under the Administrator mandate. DataCT is currently engaged under an Interim Services Agreement and is transitioning to the definitive Administrator Services Agreement with CT Plan LLC. The organization is building toward a full operating state of approximately 25 employees and is expected to be fully operational by April 2027.

**Equal Opportunity**

DataCT LLC is an Equal Opportunity Employer. DataCT is committed to building a diverse and inclusive workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, marital or familial status, citizenship or immigration status, or any other characteristic protected by applicable federal, state, or local law.

DataCT LLC is committed to building a diverse, accountable, and independent organization in service of the CT Plan, its Operating Committee, and the broader U.S. market-data community. The Head of Licensing & Relationship Management is a key contributor to that mission.

Head of Licensing & Relationship Management

A&D Mortgage is proud to be the #𝟏 𝐍𝐨𝐧-𝐐𝐌 𝐋𝐞𝐧𝐝𝐞𝐫 as verified by Scotsman Guide and a 𝐅𝐨𝐫𝐛𝐞𝐬 𝐓𝐨𝐩-𝟏𝟎 𝐧𝐚𝐭𝐢𝐨𝐧𝐰𝐢𝐝𝐞 𝐰𝐡𝐨𝐥𝐞𝐬𝐚𝐥𝐞 𝐦𝐨𝐫𝐭𝐠𝐚𝐠𝐞 𝐥𝐞𝐧𝐝𝐞𝐫. We are at the forefront of the Non-QM market, leading the development and innovation of Non-QM products. Our proprietary 𝐍𝐨𝐧-𝐐𝐌 programs are complemented by a comprehensive range of 𝐂𝐨𝐧𝐯𝐞𝐧𝐭𝐢𝐨𝐧𝐚𝐥, 𝐆𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭, and revolutionary 𝐏𝐫𝐢𝐦𝐞 𝐉𝐮𝐦𝐛𝐨 𝐥𝐨𝐚𝐧𝐬.
 
Our commitment to excellence is supported by our award-winning technology platforms, including 𝐀𝐈𝐌, which streamline processes and enhance the experience for our partners. We offer the best rates, first-class service, and the fastest turnaround times in the industry, ensuring decisions are made with the Power of Yes.
 
To 𝐛𝐞𝐜𝐨𝐦𝐞 𝐚 𝐩𝐚𝐫𝐭𝐧𝐞𝐫, visit our website at https://admortgage.com/ or email our team at scenario@admortgage.com.

NMLS ID #958660 | Equal Housing Lender | www.nmlsconsumeraccess.org

Industry: Financial Services
Company Size: 51-200 employees

A&D Mortgage LLC

**About This Opportunity**

The Human Resources Manager is responsible for overseeing the day-to-day operations of the Human Resources department and managing HR support staff to ensure efficient and compliant HR administration across the organization. This role serves as a strategic and operational leader responsible for employee services, payroll administration support, benefits administration, HR compliance, and policy management. The Human Resources Manager ensures compliance with all applicable federal, state, and local employment laws while supporting organizational goals and employee experience initiatives.

The Human Resources Manager also serves as the organization’s 401(k) Plan Administrator and Trustee, manages employee benefit programs, oversees leave administration, and directly handles key compliance and payroll-related responsibilities.

**Key Responsibilities**

Human Resources Operations & Leadership

- Manage and oversee daily HR operations and administrative support functions.

- Supervise and support HR operations and administrative staff.

- Develop, implement, and maintain HR policies, procedures, and best practices.

- Ensure efficient HR processes and high-quality employee support services.

- Partner with leadership on organizational and workforce initiatives.

- Maintain confidentiality and integrity of employee and company information.

Employee Administration & HRIS Management

- Process and oversee employee changes including promotions, pay changes, employment status updates, and internal transfers.

- Maintain HRIS systems, employee records, and personnel documentation.

- Create and assign annual employee performance reviews.

- Update employment agreements, addendums, and related documentation in HRIS and document management systems.

Benefits Administration

- Administer all company benefit programs including medical, dental, vision, HSA, FSA, life insurance, and voluntary benefits.

- Manage annual benefit renewal processes, including partnering with brokers to evaluate and secure competitive benefit options, plan designs, and pricing.

- Develop and oversee employee wellness initiatives and wellness program administration.

- Manage benefit enrollments, terminations, qualifying life events, and open enrollment processes.

- Conduct employee benefit meetings and communications.

- Review and approve benefit enrollment submissions and payroll deductions.

- Manage Health Savings Account (HSA) enrollments and contributions through HealthEquity.

- Serve as primary contact for employee benefit inquiries and vendor relationships.

- Review and respond to EDI file errors and system notifications.

401(k) Administration & Compliance

- Serve as the company’s 401(k) Plan Administrator and Trustee.

- Manage 401(k) and Roth IRA contribution submissions and loan repayments.

- Review and approve 401(k) distributions and loan withdrawal requests.

- Coordinate annual 401(k) audits and file required Form 5500 documentation.

- Ensure retirement plan compliance with applicable regulations and fiduciary responsibilities.

Payroll Administration Support

- Review and approve final payroll registers for accuracy and compliance.

- Oversee payroll-related expense requests and deductions.

- Manage state tax accounts and respond to notices and inquiries.

- Coordinate payroll changes related to employee status and benefits.

Compliance & Employee Relations

- Ensure compliance with federal, state, and local employment laws and regulations.

- Manage ACA reporting and compliance requirements.

- Coordinate Workers’ Compensation audits and compliance activities.

- Maintain company policies and procedures in accordance with legal and operational requirements.

- Administer extended leave programs including FMLA, ADA, personal leave, and related accommodations.

- Support employee relations matters and provide guidance to managers and employees.

**Location and Schedule**

- This is a full-time, office-based position in a modern, cozy environment in our Fort Lauderdale HQ.

- Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM.

**Qualifications**

**Skills & Qualifications**

- Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

- 5+ years of progressive Human Resources experience required.

- Prior experience managing HR operations and supervising staff preferred.

- Strong knowledge of federal and state employment laws and HR compliance requirements.

- Experience administering employee benefits and 401(k) retirement plans.

- Experience with payroll processes and HRIS systems.

- Strong organizational, analytical, and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to manage confidential information with professionalism and discretion.

**Preferred Skills**

- Knowledge of ACA, FMLA, ADA, COBRA, ERISA, and wage and hour regulations.

- Experience with Paycom or similar HRIS/payroll systems.

- Professional HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.

**What We Offer | Career and Culture**

- Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value.

- Growth Path: Defined paid training and clear pathways for career development.

- Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k).

Take the first step towards a rewarding career in the mortgage industry with AD Mortgage.

Our Recruitment team will reach out to you shortly!

**Connect with us **: Explore our social media to get a sense of our corporate culture.

**YouTube**

**Instagram**

**TikTok**

~~We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.~~

~~We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.~~

**AD Mortgage ** is a broker-voted Top 5 U.S. wholesale lender, and recognized as a top **Non-QM lender ** in the U.S. With 20 years in the industry, we offer a full range of loan programs, including DSCR, Bank Statement, FHA, and Conventional loans.

Human Resources Manager

HMA is Proving What's Possible in Healthcare®. Our team of caring experts design and deliver high-quality, innovative, and affordable health plans for self-funded employers. We are the service-oriented partner brokers and employers trust to protect two of their most important assets; their people and their health plan dollars. 

With nearly 40 years of industry experience and a team of proactive, highly skilled professionals, we help employers improve their bottom line. We call this “Winning Together” because we’re on the same side and share the same goals – healthier outcomes for members at the best possible value.

Industry: Insurance
Company Size: 201-500 employees

Healthcare Management Administrators

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.

We are proud to say that for four years, HMA has been chosen as a ‘Washington's Best Workplaces' by our Staff and PSBJ™. Our vision, ‘Proving What's Possible in Healthcare™,' and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

**What we are looking for: ** We are always searching for unique people to diversify our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.

**What you can expect: ** You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/

**How YOU will make a Difference:**

The Case Manager provides holistic primary Care Management for all client groups including Medical and Managed Behavioral Health services, monitoring of member utilization and claim patterns and ongoing case management for complex care. Case Managers collaborate with external entities such as Brokers, Group Contacts, and Stop Loss supports to provide updated information on case specifics within HIPAA regulations.

**What YOU will do:**

- The Case Manager Nurse demonstrates skill in core nursing processing including assessment, planning, implementation, coordination, monitoring and evaluation of proposed treatment plans.

- Provide ongoing review management of treatment progress as needed to provide personalized support and care coordination for complex, catastrophic or ongoing chronic medical conditions.

- Evaluates services requested to meet an individual's health care needs, with the goal to provide personalized management to promote and ensure continuity of care coordination.

- Perform Utilization Management and apply first the terms of the SPD (Summary Plan Description), considering any benefit limitations/exclusions and PPO status of requesting provider/facility.

- Reviews are conducted using approved criteria for appropriateness of services, setting/level of care and length of stay.

**Requirements**

**Knowledge, Experience, and Key Attributes needed for Success:**

- Current Baccalaureate prepared (Preferred) in Nursing or Community/Public Health

- 1-3+ years of clinical nursing experience

- Active Certification or RN clinical license, as applicable to the degree

- Strong experience in clinical practice with diverse diagnoses

- Developing leadership skills

- Problem solving and critical thinking skills

- Knowledge of Case Management and Utilization Review processes

- Excellent, client-facing verbal and written communication skills

- Ability to be self-motivated and self-directed

- Enjoys the pace and rhythm of a deadline-oriented environment with strong prioritization skill sets

- Behavioral health experience preferred

- Proficiency with Microsoft Office applications (Outlook, Word, DOSS)

**Benefits**

The base salary for this position in the greater Seattle area is $85,000-$99,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available.

~~Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.~~

In addition, HMA provides a generous total rewards package for full-time employees that includes:

- Seventeen (IC) days paid time off (individual contributors)

- Eleven paid holidays

- Two paid personal and one paid volunteer day

- Company-subsidized medical, dental, vision, and prescription insurance

- Company-paid disability, life, and AD&D insurances

- Voluntary insurances

- HSA and FSA pre-tax programs

- 401(k)-retirement plan with company match

- Annual $500 wellness incentive and a $600 wellness reimbursement

- Remote work and continuing education reimbursements

- Discount program

- Parental leave

- Up to $1,000 annual charitable giving match

**How We Support Your Work, Life, And Wellness Goals**

At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.

~~We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)~~

~~HMA requires a background screen prior to employment.~~

~~Protected Health Information (PHI) Access ~~ ~~Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures.~~

**HMA is an Equal Opportunity Employer.**

For more information about HMA, visit www.accesshma.com.

Case Manager I

Nexus Health Systems offers a network of hospitals and medical-model residential treatment centers for children, adolescents and adults. Our specialized programs provide treatment for medically complex diagnoses, neurodevelopmental disorders, behavioral and mental health challenges, and brain and spinal cord injuries. Taking a comprehensive approach, Nexus’ continuum of care allows patients to transition from higher to lower acuity environments as they heal, learn, and grow. We are committed to helping individuals return to lives of productivity and meaning.

Industry: Hospitals and Health Care
Company Size: 501-1,000 employees

Nexus Health Systems

**Position Summary**

Under the general direction of the Director of IT, the LAN Administrator is responsible for executing and maintaining local area network operations and desktop infrastructure in alignment with organizational priorities. This role contributes to portions of the IT project lifecycle, performing tasks that support device provisioning, endpoint maintenance, and network configuration. Responsibilities are primarily hands-on and operational, requiring clear communication, procedural adherence, and effective customer interaction. The role is entry-level to intermediate in technical scope and involves ongoing collaboration with both IT leadership and end users.

**Please note that this is an on-site position. ** This position will require regular on-site work across multiple hospital locations, and candidates must have reliable transportation. By applying, you are confirming that you can meet these requirements.

**Position Qualifications**

Core Responsibilities

- Deploy and configure desktop hardware, peripheral equipment, and approved software under standardized procedures.

- Support and administer operating system updates, application patches, and service packs; perform regression testing where applicable.

- Troubleshoot and resolve Tier I/II incidents involving local Windows servers, switches, WAPs, firewalls, routers, and telecommunication systems under the guidance of senior systems administrators.

- Assist in the implementation and support of clinical systems and healthcare-specific applications in collaboration with departmental stakeholders and third-party vendors.

- Participate in the deployment, relocation, and lifecycle management of computing assets and maintain accurate asset inventory.

Technical Competencies

- Familiarity with domain-based infrastructure (Active Directory, DNS, DHCP).

- Working knowledge of virtualization platforms (e.g., VMware, Hyper-V).

- Basic understanding of healthcare IT systems including EMR, nurse call, telemetry, and imaging systems.

- Proficiency in IP networking concepts and equipment (firewalls, switches, WAPs, DMARC, and POTS).

- Basic experience with Avaya IP Office phone system administration.

- Awareness of HIPAA, PHI, and relevant regulatory compliance standards.

- Familiarity with Microsoft Intune for endpoint management.

Professional Skills

- Demonstrated analytical and problem-solving skills with the ability to multitask and prioritize competing demands effectively.

- Strong verbal and written communication capabilities; ability to document procedures and incidents clearly.

- Ability to work collaboratively within a team environment and independently when needed.

- Customer-focused mindset with a commitment to providing high-quality technical support.

- Capable of executing assigned project work within predefined timelines and with minimal supervision.

**Education**

-  Associate degree or equivalent post-secondary coursework in Information Technology or related field required.

**Experience**

- Minimum of three (3) years of professional IT experience, including at least two (2) years in a healthcare or similar regulated environment.

**Licensure/Certification**

- Industry certifications such as CompTIA A+, Network+, or Security+ preferred.

INTERPERSONAL RELATIONSHIPS

Embody the personal talents of Genuineness, Ownership, Positivity, Teamwork, Innovation, and Compassion for working with our patients. This position serves as a member of the overall team and is required to maintain a positive attitude towards all team members, patients, residents, visitors, contractors, vendors, and others. This position must also function as a positive supporter of the company and facility policies and procedures following the management team's lead and the administrative team—excellent verbal and written communication skills with exceptional attention to detail. The individual must be a self-starter, with critical thinking skills and teaching skills.

The LAN Administrator is expected to demonstrate a professional demeanor in all interactions and cultivate collaborative relationships across departments. This role requires effective communication, patience, and the ability to translate technical concepts to non-technical stakeholders. The individual must maintain confidentiality, exhibit initiative, and act as a positive representative of the IT department. A strong sense of accountability, team orientation, and service excellence is critical to success in this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The Physical Demands And Work Environment Described Herein Are Representative Of Those That Generally Must Be Met By An Employee To Perform The Essential Functions Of This Job Successfully

- This position primarily involves standing, walking, twisting, reaching, bending/stooping, pushing, pulling, and lifting to transfer patients daily.

- This position requires using the arm, leg, and back muscles frequently and for extended periods and involves both hands and legs regularly.

- This position requires regular work with equipment and movable parts.

- This position requires work with hands in water and occasionally with or near chemicals.

- Must be able to continuously deal effectively with stress created by residents, multiple tasks, noises, and interruptions, and work cooperatively as part of the health care team while maintaining a pleasant attitude.

- The role involves regular movement including standing, walking, bending, and lifting of equipment (up to 50 lbs).

- Frequent use of upper extremities and back muscles is required for tasks involving device installation and maintenance.

- May involve work in confined or elevated areas and interaction with electronic equipment and cabling infrastructure.

- Periodic exposure to cleaning agents, dust, or materials associated with IT hardware.

- Must maintain focus and composure while managing multiple demands, interruptions, and deadlines in a dynamic environment.

- Participation in scheduled on-call rotations and after-hours support may be required based on operational needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

LAN Administrator (Full-Time On-Site)

Located in Brenham, TX, HDL Research Lab Inc designs and builds highly reliable power electronics primarily for military and aerospace applications. HDL solutions span from submarines to satellites and are crafted with objectives of innovation, perseverance, and responsibility. With AS9100 and ISO9001 standards, as well as a number of security and risk management programs in place, HDL is among the best power electronics companies in the nation.

Industry: Defense and Space Manufacturing
Company Size: 51-200 employees

HDL Research Lab Inc

Job Type

Full-time

**Description**

- Location:** Brenham, Texas

- Work Arrangement:** This is a **fully on-site position only**. Remote or hybrid work is not available.

- Position Summary:** The IT Support Specialist serves as the primary point of contact for end-user technology support.

This Tier 1 role provides timely troubleshooting and resolution of hardware, software, network, VoIP, and application issues while helping maintain the company's IT infrastructure and delivering excellent customer service.

**Key Responsibilities**

Respond to and resolve IT support tickets promptly using the company helpdesk system while maintaining high customer-service standards.

Image, configure, and deploy PCs, laptops, and peripherals; install and maintain software applications.

Manage user accounts and permissions across Active Directory, email systems, Microsoft 365, and other platforms.

Monitor, maintain, and administer backup systems to ensure data integrity and rapid recovery.

Administer and troubleshoot VoIP telephony systems and related infrastructure.

Support and maintain laser printers, label printers, handheld RF scanners, and other

specialized hardware.

Assist with ERPNext (Frappe Framework) operations and basic administration.

Install network cabling as needed and support basic networking tasks with Unifi

equipment.

Perform routine hardware/software maintenance, evaluate system performance, and apply security patches.

Manage endpoint protection, support cybersecurity best practices, and help protect company data.

Assist with internal/external email systems, FTP site access, and company website updates.

Maintain accurate IT asset inventory and up-to-date technical documentation.

Provide support for ad-hoc IT projects and other tasks as assigned.

**Requirements**

1+ years of experience in IT helpdesk, desktop support, or a related field (strong entry-level candidates with demonstrated aptitude will be considered).

Proficiency with Windows 10/11, Microsoft 365/Office 365, and PC hardware troubleshooting.

Strong customer service and communication skills with the ability to explain technical concepts to non-technical users.

Excellent problem-solving, time-management, and multitasking abilities.

Ability to work independently and collaboratively in a fast-paced environment.

Willingness to learn new technologies quickly.

Ability to occasionally lift and/or move up to 50 pounds.

A+ Certification (or equivalent) is preferred.

**Preferred Skills and Experience**

Knowledge of Linux-based operating systems.

Experience with Unifi networking equipment, VoIP systems, and basic networking concepts.

Familiarity with ERP systems (especially ERPNext), databases, Airtable, Adobe suite, or Thunderbird.

Basic knowledge of scripting (Python, PowerShell) or web technologies (HTML, CSS).

Understanding of cybersecurity best practices.

Experience with modern ticketing systems and remote-support tools.

Why Join Us?

With over 40 years of experience in the defense industry, HDL Research Lab's mission is to design and build high quality custom power electronics for military and aerospace applications.

Our products operate everywherefrom submarines deep within the ocean to missiles in flight around the world. We are driven by innovation, perseverance, and a desire to support those who serve our country.

We offer an excellent workplace environment, friendly coworkers, good benefits, and competitive pay.

HDL Research Lab considers a number of factors when determining base salary offers including the scope and responsibilities of the position, current market conditions, and the candidate's experience, education, and skills. A salary range for this role can be provided upon request.

**Benefits Include**

-  Health insurance

-  Vision and dental insurance

-  Short and long term disabilit

-  Life insurance

-  Paid holidays

-  Paid time off (PTO)

-  Flex time schedule

-  Discretionary bonuses

-  401(k) with 3% employer contribution

-  EAP

HDL Research Lab Inc is an Equal Opportunity Employer. We proudly support hiring veterans and encourage those with military experience to apply.

IT Support Specialist (Tier 1 Helpdesk)

Core4ce is a data-minded company that serves as a trusted partner to the national security community.

We harness the power of data to advance mission objectives for our customers. Our mission is twofold: securing data to protect national interests and exploiting
it to gain competitive advantage.

We understand the complexity of managing data, the value in wielding it to meet mission needs, and the burden of safeguarding it.

Industry: IT Services and IT Consulting
Company Size: 201-500 employees

Core4ce

Information Technology --> Information Technology

San Antonio, TX

ID: 1279-383

Full-Time/Regular

Core4ce is hiring an IT Support Specialist to join the team in San Antonio, Texas.

**Responsibilities**

- Monitor and answer service desk calls and emails to assist customers requiring technical support

- Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership

- Add detailed work notes to all assigned tickets until resolved or escalated to another team

- Provide status updates when requested

- Move, setup, and/or install IT hardware for customers

- Troubleshoot and repair/resolve various issues/requests for peripheral devices

- Install, troubleshoot, and resolve software issues/requests

- Provide desk-side end user support when necessary

- Update and document inventory changes when necessary

- This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.

**Requirements**

- Current Security+ certificate

- Ability to pass Tier III Suitability security investigation

- Knowledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software

- Must be able to lift 50 lbs

- 2 years of professional experience in information technology or a directly related field

- Proven experience providing IT support to users via phone, email, and/or in person

- Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products

**Preferred**

- Bachelor’s degree from an accredited university

- Additional IT certifications such as A+, Network+, ITIL, etc

**Why Work for Us?**

Core4ce is a team of innovators, self-starters, and critical thinkers—driven by a shared mission to strengthen national security and advance warfighting outcomes.

**We Offer**

- 401(k) with 100% company match on the first 6% deferred, with immediate vesting

- Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce

- Unlimited access to training and certifications, with no pre-set cap on eligible professional development

- Tuition assistance for job-related degrees and courses

- Paid parental leave, PTO that grows with tenure, and generous holiday schedules

- Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing.

Join us to build a career that matters—supported by a company that invests in you.

~~All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status. ~~

IT Support Specialist II

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

1. About Our Client:The organization is a portfolio of companies focused on advancing health, wellness, and longevity by redefining modern healthcare through Medicine 3.0, which combines cutting-edge science with personalized, proactive care. It includes a virtual telemedicine practice specializing in longevity and healthspan optimization using science-driven interventions in nutrition, exercise physiology, sleep, and emotional resilience. The organization operates remotely across the U.S. and is part of a broader ecosystem including ventures such as a longevity-focused podcast and a digital health platform to support personalized health journeys.

2. About the Opportunity:The IT Support Specialist serves as the primary point of contact for technology support within the organization, ensuring clinical, operational, and product teams have the necessary tools and access to support their work. This role is pivotal in maintaining the day-to-day IT operations, including first-line technical support, onboarding, device management, and compliance with healthcare regulations. The position contributes to a secure, reliable, and efficient technology environment that supports the organization’s mission to innovate in health and longevity.

3. Responsibilities:• Provide first-line IT support for hardware, software, and networking issues in a macOS environment.

• Manage help desk tickets from intake through resolution, escalating when necessary.

• Offer responsive support to team members via various communication channels.

• Maintain clear communication and status updates throughout support processes.

• Lead IT aspects of new-hire onboarding, including laptop provisioning and account setup.

• Create, modify, and remove user accounts and group memberships with proper approvals.

• Conduct access reviews and enforce least-privilege access for tools.

• Train new hires on core organizational tools.

• Configure, deploy, and maintain laptops, peripherals, and conferencing equipment.

• Perform system maintenance and updates to ensure security and compliance.

• Maintain hardware inventory and lifecycle tracking.

• Coordinate with vendors to resolve technical and compliance issues.

• Support operational standards aligned with HIPAA and data privacy.

• Assist with audit evidence collection and documentation.

• Maintain IT documentation and identify opportunities for process improvements.

• Stay updated on relevant endpoint, SaaS, and security technologies.

• Collaborate on projects to enhance IT reliability, security, and user experience.

4. Requirements:• Strong troubleshooting skills with hardware, software, and network issues in macOS.

• Experience managing IT support queues and ticketing systems.

• Excellent communication and follow-through skills.

• Ability to translate technical concepts for non-technical users.

• Highly organized with attention to detail.

• Interest in growing within a healthcare-regulated environment.

• Ability to support a hybrid work model based in Austin, Texas, with significant remote work.

5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

IT Support Specialist

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit.

To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Industry: Research Services
Company Size: 201-500 employees

OpenAI

**About The Team**

The IT Services and Support team is responsible for providing seamless, efficient, and reliable IT solutions across the organization. We handle frontline IT support, manage vendor relationships and equipment inventory, and continuously improve our processes and documentation to enhance the overall employee experience.

**About The Role**

As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues. Your responsibilities include resolving incoming support requests, coordinating with vendors for equipment procurement, repairs, and maintenance, and actively participating in process and systems improvement initiatives.

We’re looking for people who are customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel at clear communication with both technical and non-technical stakeholders, have robust expertise in IT systems (with a strong background in macOS, and ideally Windows), and thrive in collaborative, fast-paced environments.

This role is based out of our Bellevue, San Francisco, or New York City office and requires 5 days in office per week. We offer relocation assistance to new employees.

**In This Role, You Will**

- Improve Support Systems and Processes: Collaborate with cross-functional teams to identify opportunities for improvement, support the creation and maintenance of repeatable workflows (such as onboarding and device imaging), and contribute innovative ideas during IT team meetings.

- Collaborate across OpenAI: Work closely with cross-functional teams (Security, Facilities, People Ops, etc.) to ensure seamless employee experiences. Clearly articulate issues, potential solutions, and timelines to both technical and non-technical stakeholders.

- Act as Frontline IT Support: Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests.

- Manage Vendors and Equipment: Coordinate with vendors for procurement, repairs, and maintenance while managing hardware and software inventories to maintain secure, up-to-date, and standardized systems.

**You Might Thrive In This Role If You**

- Have strong technical expertise in macOS (with a working knowledge of Windows as a plus), identity and device management (e.g., Azure AD, Jamf, Intune), and enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products.

- Demonstrate excellent written and verbal communication skills, ensuring clarity and professionalism in both internal and external interactions.

- Excel at troubleshooting and problem-solving within Mac and macOS environments, ensuring smooth operations for users.

- Have experience orchestrating high-production all-hands events, managing the AV and technical aspects to ensure successful outcomes.

- Are experienced with ServiceNow, leveraging it for IT service management (ITSM) to streamline processes, track incidents, and ensure efficient support ticket handling and resolution.

- Are highly driven and motivated, with a proactive approach to problem solving and continuous improvement.

- Exhibit precision and attention to detail in your work, consistently delivering high-quality results.

- Possess a customer-first mindset and the ability to clearly articulate technical details to diverse audiences.

- Are proactive in process improvement and vendor management, with added value in mentoring junior team members, automating workflows via scripting or low-code tools, and managing IT projects as a bonus.

**About OpenAI**

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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