PatientNow is the complete aesthetics and wellness software solution.

We are an all-in-one software solution purpose-built to empower medical spas, plastic surgery practices, and wellness centers. We provide a complete software solution for your practice, replacing fragmented systems with a single, seamless platform designed to drive growth, increase efficiency, and elevate the patient experience.

With over 5,000 active locations worldwide, we understand that aesthetics is a blend of artistry and business. Our platform is engineered to handle the routine tasks through intelligent automation, giving you and your staff the space to focus on what matters most: your patients.

PatientNow offers:

EMR & Clinical Documentation: Unlock the power of seamless medical practice management with PatientNow’s Electronic Medical Records (EMR). Streamline workflows, ensure accuracy in record-keeping, and elevate patient care to new heights.

Practice Management: Revolutionize your medical spa with PatientNow’s Practice Management solution. Seamlessly integrate appointments, streamline workflows, and boost financial efficiency.

Patient Engagement: Transform patient engagement. From intuitive online forms to automated reminders, PatientNow ensures a seamless and personalized experience, fostering patient satisfaction and loyalty for your aesthetics practice.

Digital Marketing: Grow your practice with AI-powered SMS and email campaigns, automated follow-ups, and a practice-branded mobile app to foster long-term loyalty.

RxPhoto & Photography Tools: Intuitive tools for precise image capture, before and after, background removal, drawing and notation as well as procedure sequence templates are only some of the tools in the int

Integrated Payments & Memberships: Streamline payment processes, enhance financial tracking, and elevate overall practice efficiency. Experience seamless integration for a streamlined, secure, and efficient

Industry: Software Development
Company Size: 201-500 employees

PatientNow

Savvy Admin PROD

**Position Summary **

The Telecom Implementation Specialist is responsible for executing end-to-end VoIP implementation projects, ensuring seamless deployment and high-quality service delivery for customers. This role owns key phases of implementation including planning, configuration, network validation, hardware installation, and go-live support.

Success in this role requires strong technical expertise in VoIP systems and networking, high attention to detail, and the ability to communicate effectively with both technical and non-technical stakeholders. The ideal candidate is hands-on, solutions-oriented, and thrives in a fast-paced, customer-focused environment.

**Essential Duties and Responsibilities **

● Install, configure, and test VoIP hardware and software including IP phones, conference phones, door phones, paging adapters, and UCaaS platforms

● Conduct site surveys to assess technical requirements, infrastructure readiness, and deployment risks

● Perform pre-installation network and ISP testing to ensure optimal voice quality and reliability

● Configure and validate network settings (QoS, VLANs, DHCP, TCP/IP) to support VoIP performance

● Complete data validation and VoIP account setup to ensure accurate system configuration

● Manage phone number porting and service activation workflows to support smooth transitions

● Troubleshoot network and voice issues during implementation and escalate when necessary

● Maintain detailed and accurate project documentation for future service and support needs

● Provide end-user training and documentation to ensure successful adoption

● Collaborate cross-functionally with internal teams and external stakeholders to align on timelines and expectations

● Perform additional duties as assigned

**Competencies **

To perform the job successfully, an individual should demonstrate the following:• **Adaptability ** – Navigates changing environments and project variables while maintaining high performance

• **Business Ethics ** – Demonstrates integrity, accountability, and professionalism in all interactions

• **Communication ** – Clearly conveys technical information to both technical and non-technical audiences

• **Continuous Learning ** – Actively builds knowledge in VoIP technologies and networking best practices

• **Problem Solving ** – Identifies issues quickly and develops effective, scalable solutions

• **Teamwork ** – Collaborates effectively across teams to deliver strong customer outcomes

**What We’re Looking For **

● High school diploma or equivalent required; associate or bachelor’s degree preferred

● 2+ years of experience in VoIP implementation, telecom, or network deployment roles

● Strong understanding of VoIP systems, data networks, and related hardware

● Proficiency in networking concepts including TCP/IP, DHCP, QoS, and VLANs

● Experience with hosted PBX systems required; on-premise systems a plus

● Proven ability to troubleshoot network and voice quality issues

● Strong communication skills with the ability to translate technical concepts clearly

● Highly organized with strong attention to detail and ability to manage multiple projects simultaneously

**Supervisory Responsibilities **

This position does not have supervisory responsibilities.

Voip Implementation Specialist

Jamf, the standard in managing and securing Apple at work, extends the legendary Apple experience people love to businesses, schools and government organizations through its software and the 100,000 members of Jamf Nation, the largest community of Apple IT admins in the world. Today, 76,500 global customers entrust Jamf with more than 33.2 million devices as of 12/31/24. 
 
We are growing and actively building our team across the globe. Visit the Careers section of our LinkedIn page to learn more about our open positions.

Industry: Software Development
Company Size: 1,001-5,000 employees

Jamf

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

**What you'll do at Jamf:**

The Customer Onboarding Specialist supports new customers as they begin using the product, helping them feel confident, informed, and set up for success. This role is ideal for someone who enjoys working with customers, learning software products, and providing clear, friendly guidance. With training and mentorship, the Specialist will lead onboarding activities, deliver product walkthroughs, and support solution setup while developing deep product knowledge over time.

**For those candidates who live near a Jamf office, you may be expected to work periodically in-office or collaborative work location with other Jamf employees in your area for certain events or moments that matter.**

**What you can expect to do in this role:**

- Independently welcome new customers and support them through initial onboarding engagements

- Lead live product walkthroughs and onboarding sessions, adapting content and pace to what each customer needs to be successful

- Learn the product in depth and confidently explain core features, workflows, and best practices

- Manager solution setup and configuration engaging guidance from senior team members on complex or non-standard scenarios

- Gather customer goals and questions to design onboarding experiences reflecting each customer’s unique environment and priorities

- Partner with Customer Success, Support, and Implementation teams to ensure seamless handoffs at each stage of the customer lifecycle

- Serve as the primary day-to-day onboarding coordinator determining when to connect customers with the right internal resources and subject matter experts at the right time

- Apply foundational change management awareness to help customers understand adoption milestones and what to expect throughout the onboarding journey

- Track onboarding activities, milestones, and customer feedback in internal systems

- Identify and resolve common customer questions or challenges independently and escalate when appropriate

- Contribute to onboarding documentation, templates, and learning resources

-

**What we are looking for: **

- Minimum of 2 years of experience in a customer facing role (customer support, customer success, onboarding, training, or similar) (Required)

- Experience working with software or technology products (Preferred)

- Exposure to CRM or customer tools (e.g., Salesforce, Zendesk, Gainsight, or similar) is a plus

- Strong communication skills with a friendly, professional approach

- Comfort speaking with customers via video calls, email, and chat

- Ability to learn new software tools and concepts quickly

- Organized and detail-oriented, with the ability to manage multiple tasks

- Problem solving mindset and willingness to ask questions and seek guidance

- Collaborative team player with a customer-first attitude

- 2 Year / Associate’s or Bachelor’s degree in Business, Communications, Information Systems, Marketing, Education or a related field (Required)

- Introductory Customer Success or Customer Support Certifications (Preferred)

- Basic onboarding, enablement or training certifications (Preferred)

- A combination of relevant experience and education may be considered

- Equivalent experience in customer-facing roles (support, training, hospitality, etc,) may be considered in place of a degree

**Security And Privacy Requirements**

- Participation in ongoing security training is mandatory

- Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches

- Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf

**How we help you reach your best potential:**

- Named a 2025 Best Companies to Work For by U.S. News

- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z

- Named a 2024 Best Technology Company to Work For by U.S. News

- Named one of Forbes Most Trusted Companies in 2024

- Named a 2024 Best Companies to Work For by U.S. News

- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families

- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®

- We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.

- Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.

- Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!

Pay Transparency Range

$55,100—$117,400 USD

**What it means to be a Jamf?**

We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

**What does Jamf do?**

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

~~Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at recruiting@jamf.com ~~

Customer Onboarding Specialist

Built is a unique Position Intelligence platform that provides leaders with tools for organizational planning, scenario modeling, accurate headcount budgeting and reporting, and succession planning.

Our innovative, position-centric approach differs from the traditional “people-first” focus of HR Tech, and gives business leaders a more holistic view of their organization. Our platform integrates with your HRIS, payroll, ATS, and other core systems.

Our 5/5-star rating on Capterra.com is a direct result of our focus on customer success.

Industry: Human Resources Services
Company Size: 11-50 employees

Built

We are looking for an energetic individual to join our team as an Customer Onboarding Specialist for our large mid-market and enterprise customers. You will lead customers through the successful onboarding and adoption of our software and act as a trusted partner—translating customer needs into configured solutions, managing implementation timelines, and ensuring customers are set up for long-term success.

This is a hands-on role ideal for someone who enjoys problem-solving, customer interaction, and working in a fast-paced startup environment where processes are still evolving.

Responsibilities include:

- Lead end-to-end customer implementations from kickoff through go-live

- Configure the software to meet customer requirements, including integrations, workflows, and user settings

- Develop and manage implementation plans, timelines, and milestones

- Coordinate with customer stakeholders to gather requirements and validate success criteria

- Deliver live and recorded training sessions for customer teams

- Ensure customers understand product capabilities and how to use them effectively

- Identify opportunities to improve customer workflows and drive deeper product adoption

- Help define and improve implementation processes, templates, and tools

Required skills include:

- Excellent project management and organizational skills

- Prior experience working in a customer-facing role preferred

- Superior verbal and written communication skills with a keen attention to detail

- Analytical and process-oriented mindset

- Strong understanding of software systems, workflows, and integrations (APIs, SSO, data imports a plus)

- Active team player, self-starter, and multitasker who can quickly adjust priorities

- Experience working in a startup or fast-paced environment is a plus

- Must be at least 18 years old

- Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States

- Must pass a drug test and background check, to the extent permitted by law

- Must be able to work at our Salt Lake City HQ at least 3x/week

Note: This is a full-time position.

Benefits include:

We offer a full benefits package and competitive compensation! Following are some highlights:

- Health insurance

- Dental insurance

- Life insurance

- Vision insurance

- AD&D insurance

- Paid vacation and sick time, commensurate with tenure

- Retirement plan with company match

- Onsite gym

- Historic downtown SLC office location

- Great access to the freeway, Trax, and FrontRunner

- Stocked kitchen with drinks and snacks

Enterprise Customer Onboarding Specialist

PushPress provides robust, simple, and elegant recurring billing and membership management solutions. Services the niche industry of fitness and health providers. Our focus is on simplicity and ease of use.

Industry: Wellness and Fitness Services
Company Size: 51-200 employees

PushPress

**About PushPress**

PushPress is the AI-powered gym management platform built for boutique fitness.

We are transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. Trusted by more than 5,000 gyms and 500,000 members, PushPress processes ~$1B annually.

We're a Series B company backed by Altos Ventures, StepStone, and Mucker Capital, and we're going all-in on AI. Our AI Assistant, AI Member Intel, and AI-powered reporting tools are already changing how gym owners and coaches operate. We believe AI should make the human side of fitness better, not replace it.

By embedding intelligence directly into the product, we enable boutique fitness owners to make faster decisions, unlock new revenue streams, and collaborate across a connected network. As more gyms join the platform, data compounds, intelligence strengthens, and the value of the ecosystem increases for every owner.

We are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs. If you are ready to help reshape an industry, let's talk!

**About The Onboarding Team**

The Onboarding Team is responsible for getting new PushPress customers set up, activated, and confident across all products. We focus on delivering a consistent, high-quality experience that drives Time to First Value and reduces early churn.

We are a globally distributed, async-first team. We value direct, respectful communication and strong ownership. Our goal is to remove friction from the customer journey so gym owners can get to work faster.

**About The Role**

The Customer Onboarding Specialist is the first human connection new PushPress clients have after signing up, and that moment matters. This is a full-stack onboarding role, meaning you work across the entire PushPress product suite — gym management, CRM and marketing automation, and website services — onboarding customers on individual products, multiple products, or all of them together depending on what they’ve purchased. This role is responsible for guiding new customers through setup, accelerating Time to First Value, and setting the foundation for long-term success.

You own the onboarding experience from kickoff through launch. Some customers are setting up one product. Others are standing up multiple products simultaneously, which means sequencing setup tracks, managing dependencies between platforms, and adapting your approach when priorities shift. You bring strong product knowledge, clear communication, and disciplined follow-through from day one. With a significant portion of churn occurring in the first six months, this role plays a direct role in retention and customer confidence.

**What You'll Do**

-  Guide new clients through setup of PushPress products, including key configurations, integrations, and initial workflows.

-  Deliver onboarding through a mix of one-on-one calls and Intercom-based support.

-  Educate clients on workflows aligned to their business goals and operating model.

-  Track onboarding progress and proactively follow up to remove blockers.

-  Collaborate with Support and Operations teams to identify and close onboarding gaps.

-  Review and update Help Docs and customer training material to improve onboarding clarity.

-  Identify early churn signals and escalate risks to Support or Operations teams.

-  Provide how-to guidance via chat for customers in the onboarding phase.

-  Develop deep product expertise across the PushPress platform and stay current on new releases, feature updates, and best practices.

-  Lead scaled onboarding programs and own early churn identification and mitigation strategies.

**How Success Is Measured**

-  Time to Complete Onboarding — duration from contract signing to account launch.

-  Onboarding CSAT — client satisfaction score for the onboarding experience.

-  Early Retention — measured against churn reduction targets in the first six months.

**What You'll Need**

-  Strong working knowledge of the PushPress product suite, including platform configuration and core workflows.

-  Experience leading customer onboarding, implementation, or setup projects in a SaaS environment.

-  Comfort delivering onboarding over video, screen share, and live troubleshooting sessions.

-  Strong project management skills with consistent follow-up and milestone ownership.

-  Clear, confident communication with the ability to explain technical concepts simply.

-  High attention to detail and disciplined use of systems and tracking tools.

-  Empathy and calm under pressure when supporting customers who feel overwhelmed.

**Core Skills And Qualities**

-  Ability to context-switch fluidly between calls, chat support, and follow-up work throughout the day.

-  Comfort screen sharing across desktop and mobile environments during live onboarding.

-  Proven ability to manage multiple onboarding timelines at once without losing quality.

-  Strong written and verbal communication that builds trust and momentum.

-  Comfort working in CRM systems to track progress, risks, and outcomes.

-  Ability to adapt onboarding approaches to different business models and client needs.

-  Ownership mindset with accountability for outcomes, not just meetings completed.

-  Comfort working asynchronously with cross-functional partners.

**Must Have Background**

-  Two or more years of experience in SaaS onboarding, implementation, or client-facing roles.

-  Demonstrated ability to manage customers through multi-step, multi-week setup processes with consistent follow-through.

**Nice-To-Have Background**

-  Experience building or improving onboarding playbooks, content, or automation.

-  Background in SMB ownership and management, especially gyms and fitness operaitons.

-  Understanding how fitness businesses operate and having the skills to educate, understand and question practices based on the software’s capabilities

-  Experience supporting CRM pipelines, lead management, or messaging workflows.

-  Two or more years of experience in gym ownership, gym management, or fitness operations.

**Tools and Systems**

-  Daily tools: Intercom, HubSpot, Zoom, Slack, Google Workspace.

-  Familiarity with PushPress products preferred but not required.

**What We're Looking For**

-  Product mastery. You invest in learning the full PushPress suite deeply and can articulate its value clearly to any audience.

-  Accountability. You own client milestones end to end. Success doesn’t stop when the call ends.

-  Contribution. You proactively improve the process — whether that’s updating a help doc, flagging a gap in the playbook, or suggesting a better workflow.

-  Continuous learning. You stay current on product changes and look for ways to sharpen your onboarding approach over time.

**This Role Is Not**

-  A reactive support role. You are proactively driving customers toward activation, not waiting for them to ask for help.

-  A scripted role. Customers come in with different products, different business models, and different levels of readiness. You adapt in real time, not just follow a checklist.

-  A role where the job ends at kickoff. Success means the customer is live, confident, and using the product — not just that the first call happened.

$54,000 - $54,000 a year

**How We Evaluate This Role**

-  Scenario-based onboarding exercises focused on real customer setups.

-  Review of communication style, clarity, and confidence during live walkthroughs.

-  Discussion of how you manage timelines, blockers, and competing priorities.

-  Assessment of ownership, urgency, and customer-centered decision making.

PushPress is dedicated to fostering an inclusive and dynamic workplace. We’re all about leveling up, and that means we don’t tolerate any form of discrimination or harassment. We’re committed to provide equal opportunities, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic info, veteran status, or any other legally protected characteristic.

At PushPress, we’re dedicated to helping both our technology and our team reach peak performance. Whether it’s with your proactive approach, eye for detail, or drive to make a meaningful impact, we’d love to hear from you. At PushPress, we’re all about pushing boundaries and achieving new personal bests—come join us and be part of our fitness-tech journey!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are a global chicken and pork company. Eat proudly knowing the food on your dinner table is made with a commitment to be great-tasting, safe and sustainable - and we're only getting better.

Industry: Food and Beverage Manufacturing
Company Size: 10,001+ employees

Pilgrim's

**Description**

**ONBOARDING SUPERVISOR**

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

- Ensure all safety policies and expectations are being met by new hires

- Manage the overall experience of new hires from day 1 to60 daysor when the new hire becomes qualified, whichever comes first

- Administer, track, and evaluate all new hire floor training to include but not limitedto:hours of training per week, qualification status, attendance, turnover, fostering new hire/supervisor relationship, weekly meetings, other duties as assigned

- Supervise anddemonstratehands on training fornew-hiresduring the training period and make recommendations to management and/or Human Resourcesregardingtraining needs,concernsand continued employment. Onboarding Coordinators spend 90% of their time on the production floor with the new hires

- Develop and promote positive working relationships with new hires, peers,leadersand clients

- Meet with supervisors, Human Resources, and coordinators to review production processes and product specifications

- Participate on HR & company committees

- Fulfill these key performance indicators:30 and60 dayretention, minimum of 2 Safety Observations per week, JSA completions of all new hires, and others as assigned

- Meet the following expectations: instill all Pilgrims’ values, no new hires moved, complete all training documents, ensure trainees are qualified timely, complete weekly meetings with new hires and supervisors, follow up with superintendent and training supervisor on any new hire issues, focus all attention and resources on new hires and their successful on boarding

- Other duties asrequired

EXPECTATIONS – all Team Members

- Observe & enforce all company personnel, quality, safety, and food safety policies.

- Maintains a positive work atmosphere by acting and communicating in a manner so that you work effectively and cooperatively with customers, clients, coworkers, and leadership teams.

- Participates in process improvement and problem solvingutilizingcontinuous improvement and rational thinking methodologies such as Six Sigma, andparticipatesin or supports the E$P program

- Recognizes and acts on incidents and safety risks.  Consistently practices, and enforces safe work habits and drives those habits throughout the organization

**KNOWLEDGE,SKILLSand ABILITIES**

- High School Diploma/ GED;Associates Degreeor two years of college coursework in Communications, HR, or similar field preferred but notrequired; experience in lieu of degree will be considered.

- Bilingual isrequired

- Highly motivational and positive, considered a great people person

- Previoustraining experience preferred

- Knowledgeable in all duties of the specific department

- Excellent organizational and time management skills

- Professional communication and demeanor

- Ability to present ideas, concepts, issues, concerns, and questions in a well thought out, positive, and professional manner to employees

- Disciplined, confident and self-starter

- Able to work independently

- Must be willing to work in a plant/industrial environment

- Must have great attendance record and be in good standing

- To perform this job successfully,applicantmust be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Why Work for Pilgrim’s?

- Benefits: Vision, Medical, and Dental coverage begin after60 daysof employment;

- Paid Time Off: sick leave, vacation, and 6 companyobservedholidays;

- 401(k):company match begins after the first year of service and follows the company vesting schedule;

- Base Salaryrange of $60,200+/- based on experience

- Incentive Pay: This position is eligible toparticipatein the Company’s annual bonusplan,the amount of bonus varies and is subject to the standard terms and conditions of the incentive program; and

- Career Development:Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs;

- Better Futures

The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. Toassistin achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

About us:Pilgrim’s is a leading global food company with more than 62,000 team members worldwide. The company processes, prepares, packages, and delivers fresh, frozen, and value-added food products for customers in more than 100 countries. Pilgrim’soperatesprotein processing plants and prepared foods facilities in 14 states, Puerto Rico, Mexico, the U.K,the Republic of Irelandand continental Europe.

Our mission:To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.

Our core valuesare: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE, including disability/vets

Unsolicited Assistance:JBS and its companies do not accept unsolicitedassistancefrom any recruitment vendors for any of our open jobs. All resumes or candidate profilessubmittedby recruitment vendors or headhunters to any employee at JBS and its companies or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned byJBS and its companies. No fees will be paid should the candidate be hired by JBS and its companies because of an unsolicited referral.

Onboarding Supervisor

Payments made simple in the most complicated business on Earth.

Industry: Software Development
Company Size: 51-200 employees

Loop

**About Loop**

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

**About the Role**

As a Customer Success Associate, you will be responsible for managing the end to end operational process for our customers. The Customer Success Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering. This role is located in Chicago and requires the individual to be in office.

**Key Responsibilities**

- Oversee the day-to-day audit process for clients

- Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process

- Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements

- Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues

- Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions

- Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly

- Partner with Customer Success Managers to ensure client satisfaction and retention

**Experienced ** **Required**

- Entry level experience with desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have

- Ability to collect data, analyze results, and draw valid conclusions

- Passion for technology and data

- Obsessive attention to detail

- Proven problem solving results

- Excellent written & spoken communication skills

**Benefits & Perks**

- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you

- 401k plan

- Unlimited PTO

- Generous professional development budget to feed your curiosity

- Physical and Mental fitness subsidies for yoga, meditation, gym, or ski membership

Customer Operations Associate

We connect specialist talent with firms shaping global finance, professional services, and commercial growth. Because in every sector, competitive edge starts with the right hires, and we know how to find them.

At Taurus Search, relationships come first. We believe real success starts by understanding people, their ambitions, their markets, and the impact the right move can make.

Industry: Staffing and Recruiting
Company Size: 11-50 employees

Taurus Search

**Customer Success Associate / Client Support Specialist – Fintech SaaS **

New York, NY | Hybrid

Are you passionate about helping financial advisors and institutions succeed? Join a fast-growing fintech platform that is transforming how wealth managers deliver value to their clients.

We’re looking for a **Customer Success Associate (Client Support Specialist) ** to serve as the front line for advisor support, onboarding, and relationship management.

**What You’ll Do **

- Act as the first point of contact for advisors and clients, responding to inquiries via phone, email, and chat

- Guide new users through onboarding, training, and adoption of our technology

- Troubleshoot client issues and partner with product/operations teams to resolve them quickly

- Build relationships that drive engagement, retention, and long-term client satisfaction

- Identify opportunities to improve processes and client experience

**What We’re Looking For **

- 1–3 years of experience in customer success, client services, account management, or support (fintech, SaaS, or financial services preferred)

- Excellent communication skills with a strong customer-first mindset

- Comfort working in a fast-paced, technology-driven environment

- Ability to manage multiple client requests while staying detail-oriented

- FINRA licensing (Series 7, 63, or 66)

**Why Join **

- Hybrid NYC office (collaborative, energetic team environment)

- Opportunity to grow your career in fintech / wealthtech with exposure to leading financial advisors and RIAs

- Competitive base salary + bonus + full benefits

Customer Success Associate / Client Support Specialist

AppFolio (NASDAQ: APPF) AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Industry: Software Development
Company Size: 1,001-5,000 employees

AppFolio

**Description**

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

The Onboarding Specialist will guide new customers through the setup and training of our newest Value Added Service, Realm-X Leasing Performer, ensuring a seamless and successful transition. This role involves project management to coordinate various aspects of the onboarding process, focusing on delivering measurable value to each customer. You will work independently to manage your customer projects, while also building strong relationships with clients to understand their unique needs. A customer-centric approach is crucial, coupled with a detail-oriented mindset to ensure accuracy and completeness. The ability to excel at multitasking and adapt quickly to priorities and challenges is essential for success in our high-volume environment.

Your impact

- Proactively manage a continuous queue of customers, consistently striving to exceed measurable monthly onboarding targets and deliver high customer satisfaction.

- Conduct comprehensive setup and training calls with new customers, defining project deliverables, establishing timelines, and ensuring the timely and successful completion of all assigned projects.

- Cultivate and maintain a deep and comprehensive understanding of service product features, functionalities, and upcoming enhancements.

- Act as a trusted feature expert, providing proactive guidance and best practices to customers to optimize their product utilization and effectively meet their evolving needs.

**Qualifications**

- Exceptional ability to multitask and manage competing priorities in a fast-paced, high-volume environment.

- Strong judgment and problem-solving skills

- Proven project management skills, including the ability to define deliverables, establish timelines, and ensure timely completion of projects.

- Highly adaptable and able to quickly adjust to changing priorities and challenges.

- Strong ability to collaborate and build effective relationships with cross-functional partners.

- Excellent customer service skills with a friendly and approachable demeanor, focused on building strong customer relationships.

- Ability to quickly learn the technical requirements of onboarding features.

Must have

- BA/BS degree.

- 2+ years of experience in customer service, preferably in the SaaS industry.

- 1+ years of experience with a CRM (Salesforce is preferred).

Location

Find out more about our locations by visiting our site.

**Compensation & Benefits**

The compensation that we reasonably expect to pay for this role is: $21.30 - $26.10 per hour [base pay / OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

**Regular full-time employees are eligible for benefits - see here.**

**About AppFolio**

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

**Why AppFolio**

**Grow ** | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

**Learn ** | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

**Impact **| We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

**Connect ** | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

**Paddle as One.**

Learn more at appfolio.com/company/careers

**Statement of Equal Opportunity**

~~At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.~~

Onboarding Specialist I - Performers

DFW Airport, the 2022 Airport Service Quality (ASQ) winner for Best Airport that serves over 40 million passengers in North America by Airports Council International (ACI), warmly welcomes more than 72.2 million customers along their journey every year, making DFW one of the most frequently visited superhub airports in the world. DFW Airport customers can choose among 191 domestic and 63 international nonstop destinations worldwide. DFW is elevating the customer experience with modernized facilities and updated amenities, including the construction of Terminal F and the renovation of Terminal C. Centered between its owner cities of Dallas and Fort Worth, Texas, Dallas Fort Worth International Airport also serves as a major economic generator for the North Texas region, producing over $37 billion in economic impact each year by connecting people through business and leisure travel, all while focusing on sustainability and the goal to be carbon net zero by 2030. For more information, visit the DFW website, download the DFW App for iOS and Android devices, or follow DFW on social media.

Web - DFWAirport.com
Mobile App - DFWAirport.com/mobileapp
Facebook - Facebook.com/DFWAirport 
Twitter - Twitter.com/DFWAirport
Instagram - Instagram.com/DFWAirport

Industry: Airlines and Aviation
Company Size: 1,001-5,000 employees

Dallas Fort Worth International Airport (DFW)

**Job Overview**

Under the general direction of the Assistant Manager, Talent Acquisition Operations, provides comprehensive administrative support to the Talent Acquisition section within the People Experience & Culture department, with a primary focus on coordinating and facilitating all stages of the onboarding process to ensure a seamless experience for new hires.

**What You Will Be Doing**

- Manages the candidate experience from the time an offer is accepted to New Employee Orientation, including collecting and inputting all new hire information and paperwork, pre-employment testing and screenings, and being the main point of contact for questions.

- Operates as an authorized signatory on behalf of new employees to assist in the badging process prior to new employee orientation.

- Posts job openings on internal/external websites and niche job boards as well as other publications and organizations.

- Assists Talent Acquisition Specialists with sourcing and pre-screening application information provided by job applicants. May conduct phone interviews, as needed.

- Assists in creating and formatting interview guides, creating interview folders, and maintain interview records.

- Processes travel arrangements including the arranging and confirmation of flights, hotels, rental cars, etc. for out-of-town candidates during the interview process and for new hires.

- Inputs, tracks and maintains candidate and process information into the ATS database and appropriate files. Processes and generates reports. Ensures information is complete and accurate.

- Schedules, facilitates, and assesses the results of various pre-employment testing such as pre-employment physicals, drug screenings, leadership assessments, office automation, customer service aptitude, as well as DOT, DPS, and CJIS testing.

- Completes I-9 documentation for new hires including E-Verify submissions.

- Facilitates New Employee Orientation in conjunction with the Learning and Development team and coordinates with new hires to ensure all information is received and validated prior to the employee’s start date.

- Stays informed about legal requirements and compliance regulations related to onboarding, ensuring all processes adhere to employment laws and regulations.

- Supports the Talent Acquisition team with ad hoc projects, requests and other related duties as assigned.

**What You Need**

- Completion of a high school education or equivalent.

- Two (2) years increasingly responsible administrative experience Any equivalent combination of education and/or experience may be substituted for the above.

- Possession of a valid Class C driver’s license.

**Required Knowledge, Skills And Abilities**

- Knowledge of current rules, regulations, laws, principles, practices and policies related to human resources administration.

- Skill in screening applicants for basic qualifications.

- Skill in communicating with others both verbally and in writing at all levels within and outside of the organization.

- Ability to work independently and as a member of a team.

- Ability to understand and interpret current Airport Board policies, practices and procedures.

- Ability to organize and coordinate multiple tasks, differentiate among competing demands and work under time pressure to meet deadlines.

- Ability to utilize databases for query and reporting purposes.

- Ability to work with the public and other employees in a pleasant and tactful manner.

- Ability to safeguard sensitive or confidential information from intentional or unintentional disclosure.

- Ability to check information and identify errors.

- Experience with MS Word, Excel, PowerPoint, and Outlook software.

**Desirable**

- Associate degree or bachelor’s degree in business or public administration, human resources or related field.

- Experience working in a Human Resources Department.

- Experience with Public Safety Testing & Onboarding.

**Efforts**

- Works in an office environment.

- Sits for extended period of time.

- Communicates by telephone, in writing and in person.

- Uses keyboard devices and computer monitors.

- Drives to locations on and off Airport property.

**About Us**

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.

Onboarding Specialist

We’ll help keep your money boring so your life doesn’t have to be. 

pnc.co/guidelines

Industry: Financial Services
Company Size: 10,001+ employees

R204458

**Job Profile**

**Position Overview**

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Onboarding Specialist within PNC's Linga organization, you will be based in Naples, FL or remotely.

**Key Responsibilities:**

Guide new restaurant and retail clients through the full Linga rOS onboarding process from kickoff to go-live.

-  Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness.

-  Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components.

-  Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates.

-  Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations.

-  Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately.

-  Provide training on Linga rOS POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed.

-  Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation.

-  Track project milestones, identify delays or risks, and escalate issues to management when necessary.

-  Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage.

-  Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments.

-  Record detailed case notes, documentation, and follow-up actions in CRM systems.

-  Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success.

-  Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment.

-  Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long-term success.

**Qualifications:**

-  Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation preferred.

-  Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment).

-  Experience working with customers in hospitality, retail, or restaurant environments preferred.

-  Ability to troubleshoot technical issues related to hardware, software, and network configurations.

-  Excellent communication skills with the ability to explain technical concepts in an easy-to-understand manner.

-  Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously.

-  Comfortable working in a fast-paced environment with shifting priorities and deadlines.

-  Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards.

-  High attention to detail and strong problem-solving abilities.

-  Ability to work independently as well as collaboratively across Sales, Support, and Leadership teams.

-  A customer-first mindset with a passion for helping businesses successfully adopt new technology.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

**Job Description**

- Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures. May provide sales or consultative support to clients in selected deals.

- Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation.

- Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff.

- Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences.

- Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

**Qualifications**

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

**Preferred Skills**

Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Storytelling, Waterfall Model

**Competencies**

Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures

**Work Experience**

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

**Education**

Bachelors

**Certifications**

No Required Certification(s)

**Licenses**

No Required License(s)

**Pay Transparency**

Base Salary: $37,000.00 – $73,700.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

**Application Window**

Generally, this opening is expected to be posted for two business days from 04/08/2026, although it may be longer with business discretion.

**Benefits**

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

**Disability Accommodations Statement**

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

**Equal Employment Opportunity (EEO)**

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

**California Residents**

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Onboarding Specialist, Linga

LifeNet Health pushes the boundaries of regenerative medicine to give healing every advantage. Finding a trusted resource to facilitate transplantation and cellular solutions is more vital than ever. LifeNet Health meets this need through a relentless forward focus, coupled with a higher standard – making us a top choice for global healthcare providers and scientific researchers. This has improved life for millions of patients. We back it all up by offering a world of support to everyone we serve, including our donor heroes and their families.

* NOTE: Please beware of hiring scams as they have become very sophisticated.  We will not interview and/or hire through text message, social media, email alone and will never provide a check via email to order supplies. Applicants should verify and can find legitimate job opportunities on the LifeNet Health careers page. All applications are received via the applicant tracking system (ATS) Jobvite.

Industry: Medical Equipment Manufacturing
Company Size: 1,001-5,000 employees

LifeNet Health

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

**About This Job**

Location: Virginia Beach, VA (on-site)

Department: Customer Experience

Schedule: Monday – Friday, 11:15 a.m. – 8:00 p.m. (ET), Varied, Overtime Responsibility, Essential Personnel

Clinical Status: Non-Clinical

**How You’ll Make An Impact**

The Customer Experience Specialist provides customer service and administrative support to LifeNet Health’s internal and external customers, partners, and other clients. Answers orders or product inquiries, general billing questions, procedures, policies, and available services. Serves as liaison between Marketing and Sales to LifeNet Health clients. Provides exemplary service support for all calls and orders received in Customer Experience. Receives and processes orders for allograft tissue. Provides professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty.

Your work will have purpose every single day, contributing directly to life- changing outcomes.

**What You’ll Do**

- Customer Interface: Receives and accurately possesses all orders for allograft tissue including returns. Partners with other LifeNet Health departments including Finance and Distribution to ensure customer orders are processed and invoiced accordingly. Handles and resolves concerns or situations effectively and documents customer complaints.

- Account Management: Provides customer support to all internal and external clients concerning accounts and orders. Rotates on-call responsibilities involving after- hours orders and customer service issues.

**What You’ll Bring**

Minimum Requirements:

- High school diploma or GED

- Two (2) years of customer service experience in a call center, customer service department, or allied health organization.

**Key Knowledge, Skills, & Abilities**

- Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite.

- Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.

- Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on- time delivery.

- Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi- task, identify project interdependencies and potential risks/ pitfalls.

WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally.

**Here’s How We Support YOU**

- Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.

- Profit Sharing Plan- Share in the success you help create.

- 403(b) Retirement Plan- Invest in your future with confidence.

- Paid Parental Leave- 6 weeks to bond with your newest family member.

- Corporate Sponsored Events- Celebrate milestones and build connections.

- Generous Paid Time Off- Because balance matters:

- 18 vacation days (based on position, tenure, and state laws)

- 9 sick days (subject to local and state regulations)

- 9 holidays (7 standard + 2 floating)

- Flexible Work Program- For approved roles, how and where you perform best.

- Tuition reimbursement- We invest in your growth and education.

- Career & Leadership Development- Expand your impact and potential.

- Wellness Program- Prioritize your health with holistic resources.

- Employee Assistance Program (EAP)- Support for you and your household.

- Incredible teammates- Collaborate with passionate, dedicated professionals.

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health.

**Compensation**

Salary Range: $16.83 to $22.44/ hour

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications to $22.44 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience.

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

Customer Experience Specialist - 11:15 a.m. – 8:00 p.m. (ET) (10402-2026414)

Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor. The company has pioneered a manufacturer-to-consumer (M2C) retail model in which factories produce inventory on a near just-in-time basis and ship their goods directly to consumers' doorsteps, cutting out financial and environmental waste. Quince is headquartered in San Francisco, CA and partners with more than 50 top manufacturers around the world.

Most recently, Quince completed a $77 million Series B upround raise. The investment was led by Wellington Management with participation from GGV Capital, and continuing participation from Basis Set Ventures, Insight Partners, Lugard Road, and 8VC.

Visit Quince at quince.com or on Instagram at @onequince.

Industry: Retail
Company Size: 51-200 employees

Quince

**ABOUT QUINCE**

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

- Customer First: We prioritize customer satisfaction in every decision.

- High Quality: True quality means premium materials and rigorous production standards you can feel good about.

- Essential Design: We focus on timeless, functional essentials instead of chasing trends.

- Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

- Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

**OUR TEAM AND SUCCESS**

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

**THE ROLE**

**Customer Experience Specialist**

Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.

**Responsibilities**

- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.

- Resolve issues with empathy, turning challenges into positive experiences.

- Navigate tools efficiently while keeping the human touch.

- Share insights and recurring patterns to help improve the experience.

- Become a product expert to guide customers authentically.

**What Success Looks Like**

- CSAT ≥ 4.8/5

- First-Contact Resolution ≥ 80%

- QA Score ≥ 95%

- Meets SLAs (chat ≤ 60s, email ≤ 4h, phone ASA ≤ 60s)

- Contributes at least one actionable improvement per month

**What You Bring**

- Digital Intelligence: Comfortable adopting new tools to enhance service.

- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.

- Ownership: Takes full responsibility for outcomes and anticipates customer needs.

- Adaptability: Thrives amid change while maintaining calm and consistency.

**Growth Opportunities**

- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)

- Leadership Tracks: Senior Associate → Team Lead → CX Manager

- Enablement Tracks: Quality & Training or Workforce Management

**Why You’ll Love Working Here**

- Impactful work shaping customer loyalty

- Culture of ownership and autonomy

- Continuous growth in a fast-paced, luxury-brand environment

- Beautiful products, transparent pricing, and happy customers

**Compensation & Benefits**

- $23/hour with tenure based increases

- Up to $1,000/month performance bonus

- 3-week paid training and onboarding

- Set schedule with guaranteed hours

- Medical, dental, vision, life, disability, 401(k), and more

- Referral bonuses of up to $1,000.

**Qualifications**

**Required:**

- High School diploma or GED

- Minimum 2 years of customer service experience

- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally

- Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

~~Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.~~

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $23 USD - $23 USD

**WHY QUINCE?**

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

**EQUAL OPPORTUNITY & HIRING INTEGRITY**

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

~~Security Advisory: Beware of Frauds~~

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

Customer Experience Specialist

TRUEWERK began with the belief that we could uplift today’s trade professionals by creating the highest-performing workwear in the world and celebrating the people who Werk Wonders in it.

Inspired by the systems used by elite military personnel and professional mountain guides, we optimized technical fits and emerging fabric technology and applied them to the modern job site.  

TRUEWERK was founded in 2015 by Brian Ciciora on a simple but strong conviction that business should be a platform for advancing humanity, not just profiting from it.

We carry our mission to provide trade professionals with the ultimate tools to solve challenges for their communities and beyond. And by celebrating each pro’s win along the way, we can create a community that’s truly in awe of true work.

Industry: Retail Apparel and Fashion
Company Size: 11-50 employees

TRUEWERK

**Company Description**

At TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet.

We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it.

We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners. Backed by a dedicated team of about 50 employees and a strong growth trajectory, we’re building a company – and a culture – grounded in performance, integrity, and continuous improvement.

**Job Description**

We’re looking for a passionate, product-oriented**Customer Experience Specialist in the Denver, Colorado ** area with a love of apparel and a strong respect for the skilled trades to be an advocate for our customers.

With a focus on anticipating customer needs, you’ll partner with internal and external teams to solve problems and deliver top-notch service at all customer touch points.

This is an early- to mid-career position reporting to the Customer Experience Lead and working closely with the marketing, product, and enterprise teams to provide unparalleled customer support.

**This is a full-time nonexempt (hourly) position requiring an in-office presence at our headquarters in Denver, Colorado at least one week per month, with the option to work remotely based on business needs.**

**Role & Responsibilities**

- Make their day: Create stellar interactions with our customers by enthusiastically responding to tickets, chats, and phone calls and routing customer inquiries in FreshDesk to continue to deliver Truewerk’s promise of industry-leading customer service.

- Own it: Delight your customers by proactively managing returns, exchanges, and order fulfillment on the direct-to-consumer side of the business. Spread the love by diving into ways you can provide additional support to our enterprise and sales teams when needed.

- Collaborate: Identify friction points in your day-to-day work and partner with coworkers, vendors, and business partners to streamline and improve the tools and processes that impact the customer journey.

- Bring it home: Share customer feedback with our marketing, sales, product, and operations teams to help us continuously improve our technical workwear systems based on your first-hand insight into our customers’ experiences.

**Qualifications**

We see a great opportunity for someone coming from the **retail apparel, outdoor/performance gear, or trade-adjacent industries **, where - like at TRUEWERK - you’re EARNING IT everyday with your outstanding product knowledge and stellar customer relationships.

**Must Have**

- 1 year experience in Customer Service or Customer Experience

- Inbound phone call handing experience

- Experience with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk).

- Proficient with Mac OS and Google Workspace (Docs, Sheets, Drive)

**Preferred**

- Familiarity, exposure, interest, or personal experience with the skilled trades

- Experience with apparel, uniform, or outdoor products; retail experience is beneficial

- Familiarity with Shopify, NetSuite, Slack, Yotpo, and Loop (return software)

- Experience working in a hybrid or remote work environment

**Bonus**

- Experience in ecommerce or with a direct-to-consumer (DTC) brand

- Multichannel experience (phone, sms, email, chat, social)

- Familiar with KPIs and metric-based customer service objectives

**Work Location and Schedule**

- Candidates must be able to work in our Denver office a minimum of one week per month

- Candidates must be able to work a 40-hour schedule that meets the needs of our customer and business. Our hours of operation are: Monday-Friday 7:00 AM - 6:00 PM & Weekends from 9:00 AM - 6:00 PM

Additional Information

TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:

- Employer-paid medical (HDHP & PPO options) and dental plans

- Optional vision, pet, accident, cancer, critical illness, and hospitalization insurance

- Company-sponsored life, AD&D, short-term disability, and long-term disability coverage

- Affordable coverage for dependents and domestic partners

- HSA with monthly employer contribution

- FSA, dependent care, and commuter spending accounts

- Employee Assistance Program (free mental health, financial, and legal counseling)

- Professional development reimbursement program

- Volunteer and community-building opportunities

- 401(k) with company match

- Monthly hybrid work stipend

- Hybrid working schedule (with great snacks!)

- Annual performance bonus

- Unlimited PTO policy and paid company holidays

- Free workwear for you and discounts for friends and family!

~~Salary Range: $22.00 - $24.00 per hour base pay + bonus~~

~~Applications for this role are expected to be accepted through April 17, 2026~~

~~TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws. ~~

Customer Experience Specialist (Apparel)

Our mission is to accelerate the world’s transition to sustainable energy. With global temperatures rising, the faster we free ourselves from fossil fuel reliance and achieve a zero-emission future, the better. 
 
In pursuit of this mission, we make electric vehicles that are not just great EVs, but the best cars, period. We also produce and install infinitely scalable clean energy generation and storage products that help our customers further decrease their environmental impact. When it comes to achieving our goals, we pride ourselves in accomplishing what others deem impossible.
 
We are opening new factories and increasing our output everyday – join us in building a sustainable future.

Industry: Motor Vehicle Manufacturing
Company Size: 10,001+ employees

Tesla

**What To Expect**

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.

In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.

**What You'll Do**

- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

- Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile

- Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests

- Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle

- Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers

- Provide the highest level of customer service to all current and future owners

- Perform additional tasks as assigned to meet business needs

**What You'll Bring**

- 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals

- Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives

- Ability to understand and convey business issues and technical concepts

- Strong sense of team mentality and reliability

- Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools

- Ability to work evening hours, weekends, and holidays in a retail environment

- Valid driver’s license required

- For roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment

- For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

**Benefits**

**Compensation and Benefits**

As a part-time Tesla employee, you will be eligible for:

- 401(k) with employer match

-  Employee Assistance Program

-  Sick and Vacation time

-  Tesla Babies program

-  Back-up childcare and parenting support resources

-  Pet Insurance

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets.Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. 
 
So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it. 


For more information, please visit www.opendoor.com

Industry: Real Estate
Company Size: 1,001-5,000 employees

Opendoor

**About The Team**

Customer Experience Specialist take pride in delivering premier customer service and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way.

Role Responsibilities

- Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.

- Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues.

- Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships.

- Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication.

- Act as a liaison between customers and internal partners to resolve customer issues.

- Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.

- Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.

- Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset.

- Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers.

- Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart.

- Meet team performance goals consistently (adherence, productivity, and CSAT)

- Remain flexible to work schedules that will include weeknight or weekend coverage

Skills Needed

- Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience.

- Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends.

- True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people.

- All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended.

- Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye.

- Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution.

- Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator.

- Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools.

Bonus points if:

- Bilingual in English and Spanish

- Experience in a fast paced, high volume call environment

- Experience or knowledge in real estate

- Efficient in simultaneously navigating multiple systems

Requirements:

- Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday.

- *Wednesdays are optional but not required

- Available to work on evenings, weekends and holidays.

Compensation:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay for this position is $25 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

We are a full-service professional services firm offering financial, operational and technology consulting and operations support. Whether you need specialized consulting services or additional support to execute key initiatives, we bring the right people and expertise together to turn business challenges into value-creation opportunities.

Industry: Business Consulting and Services
Company Size: 1,001-5,000 employees

SolomonEdwards

SolomonEdwards is partnering with a leading, nationwide mortgage lender to identify Customer Experience Specialists supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

**What You’ll Do: **

- Operate in a call center environment as a customer success advocate

- Answer high-volume inbound calls and/or texts from current customers in a timely and professional manner

- Perform routine data entry and data validation tasks with a high level of accuracy

- Handle routine calls, emails, and/or chat inquiries from internal employees, consumers, and authorized third parties

- Partner with multiple internal departments to help expedite processing and resolve issues

- Follow established procedures, scripts, and compliance guidelines

- Perform additional related duties as assigned

- Demonstrate behaviors aligned with the organization’s culture and core values

**What We’re Looking For: **

- 5+ years of call center or customer service experience preferred

- Bilingual Spanish is a plus

- General understanding of federal, state, and local mortgage regulations is a plus

- Strong verbal and written communication skills

- Effective problem-solving and negotiation skills

**Initial Compensation & Benefits (Contract Phase): **

- Pay rate**$23/hour **, plus 1.5x overtime pay over 40 hours

- Full medical, dental, and vision plans

- Short- and long-term disability, life, and accidental insurance

- FSA/HSA options, accident, hospital, and critical illness plans

- 401(k) with 4% company match

- PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)

- **This position has a consistently high, on-time conversion rate for contractors who meet performance expectations. At 800 hours (~5.5 months), our contractors are eligible to become permanent employees. **

**Benefits After Conversion to Permanent Employee: **

- **Opportunity to earn a performance incentive each quarter up to $2,500. **

- Paid time off including 11 holidays, 2–3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave

- Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts

- 401(k) retirement plan with up to 4% employer match

- Fun and supportive company culture with location-specific perks such as casual dress, onsite amenities, and accessible leadership

- Career Growth within the company with learning development and structure upward mobility paths.

- Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander

- The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance.

**Mission and Vision: **

We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies. We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to bettering the communities in which we live to help those communities thrive.

**Inclusion and Diversity Statement: **

We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves. ~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~Salary range $23/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. ~~

~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. ~~

~~SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa ~~

~~Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: https://solomonedwards.com/careers/our-recruiter-promise/ ~~

Call Center Representative

SolomonEdwards is partnering with a leading, nationwide mortgage lender to identify Customer Experience Specialists supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

**What You’ll Do: **

- Operate in a call center environment as a customer success advocate

- Answer high-volume inbound calls and/or texts from current customers in a timely and professional manner

- Perform routine data entry and data validation tasks with a high level of accuracy

- Handle routine calls, emails, and/or chat inquiries from internal employees, consumers, and authorized third parties

- Partner with multiple internal departments to help expedite processing and resolve issues

- Follow established procedures, scripts, and compliance guidelines

- Perform additional related duties as assigned

- Demonstrate behaviors aligned with the organization’s culture and core values

**What We’re Looking For: **

- 5+ years of call center or customer service experience preferred

- Bilingual Spanish is a plus

- General understanding of federal, state, and local mortgage regulations is a plus

- Strong verbal and written communication skills

- Effective problem-solving and negotiation skills

**Initial Compensation & Benefits (Contract Phase): **

- Pay rate**$24/hour **, plus 1.5x overtime pay over 40 hours

- Full medical, dental, and vision plans

- Short- and long-term disability, life, and accidental insurance

- FSA/HSA options, accident, hospital, and critical illness plans

- 401(k) with 4% company match

- PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)

- **This position has a consistently high, on-time conversion rate for contractors who meet performance expectations. At 800 hours (~5.5 months), our contractors are eligible to become permanent employees. **

**Benefits After Conversion to Permanent Employee: **

- **Opportunity to earn a performance incentive each quarter up to $2,500. **

- Paid time off including 11 holidays, 2–3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave

- Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts

- 401(k) retirement plan with up to 4% employer match

- Fun and supportive company culture with location-specific perks such as casual dress, onsite amenities, and accessible leadership

- Career Growth within the company with learning development and structure upward mobility paths.

- Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander

- The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance.

**Mission and Vision: **

We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies. We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to bettering the communities in which we live to help those communities thrive.

**Inclusion and Diversity Statement: **

We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves. ~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~Salary range $24/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. ~~

~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. ~~

~~SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa ~~

~~Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: https://solomonedwards.com/careers/our-recruiter-promise/ ~~

At Medica, we are committed to earning the trust of those we serve through our unwavering commitment to high quality, affordable health care. 

We are a nonprofit health plan that serves communities in Minnesota, Arizona, Iowa, Kansas, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, Wisconsin and Wyoming.

As a company, we empower communities by listening to their voices, learning about community needs, and devoting time and resources to help. 

Medica partners with the communities it serves in many ways, including the Medica Foundation, a nonprofit, charitable grant-making foundation. The Medica Foundation largely funds community-based programs and initiatives that provide sustainable, measurable improvements in the availability, access, equity and quality of health care. 

In 2021, we formed a joint venture with SSM Health, and through that invested in Dean Health Plan. Medica and Dean Health Plan, both mission-driven health plans, have significant similarities in our histories, operations, cultures, and deep community commitment. Our new relationship is driven by technology, a mission driven vision, and innovation. Together we have an even greater opportunity to support the health care needs of members and patients, and to further enhance our provider relationships. 

For more information about Medica, click here: https://www.medica.com/our-story

Industry: Insurance
Company Size: 1,001-5,000 employees

Medica

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Customer Experience Specialist is a senior-level service professional responsible for managing the most complex, sensitive, and high-stakes customer interactions. This role serves as the primary contact for VIP members and escalated cases from executives, regulatory bodies, and business partners. With a focus on delivering white-glove service, the Specialist ensures a seamless and empathetic experience while coordinating across internal departments to resolve systemic issues. This position operates with minimal supervision and has a significant impact on team objectives and customer satisfaction. Perform other duties as assigned.

**Key Accountabilities**

- Strong interpersonal and written communication skills, with emphasis on empathy and professionalism

- Proven ability to handle confidential or sensitive information with discretion

- High attention to detail, follow-through, and organizational skills

- Experience with telephony and CRM systems (e.g., Five9, Avaya, Salesforce)

- Proficiency in Microsoft Office tools

- Ability to work independently and make moderate decisions to meet objectives

- Comfortable working in a hybrid, remote, or in-office environment

- High-volume outbound calling experience (55+ calls per day)

The successful candidate will demonstrate a high level of professionalism, discretion, and ownership in every interaction. They will be empathetic communicators with a strong ability to navigate complex situations and advocate for customers while upholding organizational standards. The ideal candidate thrives in a fast-paced, regulated environment and is committed to delivering exceptional service.

**Required Qualifications**

- High school diploma or equivalent

- Minimum of 3 years of related work experience

**Preferred Qualifications**

- Pharmacy experience with a solid understanding of core pharmacy functions and workflows

- Bachelor’s degree or equivalent combination of education and experience

- 3+ years in customer service, case management, or escalation support—preferably in healthcare, insurance, or other regulated industries

- Complete working knowledge and proficiency in administrative functions

**Skills And Abilities**

- Strong interpersonal and written communication skills, with emphasis on empathy and professionalism

- Proven ability to handle confidential or sensitive information with discretion

- High attention to detail, follow-through, and organizational skills

- Experience with telephony and CRM systems (e.g., Five9, Avaya, Salesforce)

- Proficiency in Microsoft Office tools

- Ability to work independently and make moderate decisions to meet objectives

- Comfortable working in a hybrid, remote, or in-office environment

This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.

The full salary grade for this position is $41,300 - $70,800. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $41,300 - $61,950. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

**Eligibility to work in the US: ** Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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