World is a leading financial services organization that uses its vast resources and industry expertise to empower people to make informed decisions to improve their risk management and financial outcomes.

Using data-driven analytics, our advisors innovate new products and solutions tailored to clients’ needs across insurance and bonds, employee benefits, retirement plans, wealth management services, private client services, and payroll & HR solutions. 

We have advisors in dozens of niche markets, and we cater to specialized industries such as agribusiness, associations, construction, entertainment & recreation, healthcare, hospitality, manufacturing, public/nonprofit, professional services, real estate, retail, self-storage facilities, and transportation.

With the backing and expertise of a comprehensive network of specialists, our colleagues build trusted relationships with our clients that deliver real-world results.

Industry: Insurance
Company Size: 1,001-5,000 employees

World Insurance Associates LLC

Savvy Admin PROD

**Company Overview**

World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.

Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

**Position Summary**

IT Support Level II must have proficient technical knowledge and be able to confidently and effectively communicate with users to understand problems and explain their solutions. The ideal candidate will be Customer-oriented and patient in their interaction with users who are not technically inclined.

**Primary Responsibilities**

Provide technical assistance and support for incoming helpdesk tickets and escalations with issues related to computer systems, software, security and hardware. Effectively respond to tickets in person or over the phone. Document solutions and advise team on training recommendations to cut down on tickets. Train computer users when possible. Fast-paced and user-demanding environment

- Proficiency in Vendor and Asset Management/Active Directory / Azure / Entra, Intune & Autopilot, O365 Administrator Console, Exchange Administrator Console, Windows 10/11, Network & Printer Troubleshooting, and Hardware Setup and build outs.

- Critical Thinking/Minded

- In office, with hybrid available after 120 days.

- Self-driven, willing to make calls when needed and able to take direction as well as prioritizing tasks as requested

- Serving as the first and second point of contact for employees seeking technical assistance through the helpdesk ticketing system.

- Doesn’t buckle under pressure and can stay levelheaded.

- Performing remote troubleshooting through diagnostic techniques and pertinent questions

- Determining the best solution based on the issue through research in past tickets, google and user details provided.

- Ability to see through user ticket details or lack of and can ask the right critical questions.

- Walk the employee through the problem-solving process

- Direct/Escalate unresolved issues to the next level of support personnel

- Provide accurate information on IT products or services

- Ticket quality over quantity, treat tickets like a detailed work log which in the end provides support to colleagues who may run into similar issues.

- Keep IT documentation up to date.

- Close helpdesk tickets upon resolution and in a timely manner

- Follow-up and update employee status and information

- Adhere to the outlined ticket SLA

- Pass on any feedback or suggestions to IT Management

- Identify and suggest possible improvements to procedures

- Rotating On Call Support as outlined in the 2026 calendar year

- Support M&A integration process as needed and or outlined by team members

- 30% + of travel to various regional WIA offices will be required within reason and availability.

**Equal Employment Opportunity**

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**To Executive Search Firms and Staffing Agencies**

World does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered World’s property, and World will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting World’s Human Resources Talent Department.

**Compensation**

This is a New Jersey based position with a competitive benefits package. The base salary ranges from $55,000 to $65,000, with bonus eligibility. Actual compensation will depend on experience, qualifications, and business needs. Learn more about our careers at: https://www.worldinsurance.com/careers.

IT Support Technician II

STBU Brokerzy Ubezpieczeniowi to ponad 25 lat doświadczenia, 1500 obsługiwanych podmiotów różnych branż, w tym notowanych w indeksie WIG 20, 2 mln polis na życie i zdrowie, 120 brokerów ubezpieczeniowych i reasekuracyjnych, innowacyjne wsparcie IT. Nasze gwarancje bezpieczeństwa to: polisa OC na sumę 29 mln EUR, bezpieczeństwo informacji oraz certyfikat ISO 9001:2015.
Kierujemy się filozofią bazującą na odejściu od stereotypów i kreatywnym zastosowaniu nowoczesnych narzędzi pozwalającą na efektywne podniesienie standardów bezpieczeństwa naszych Klientów. 

Oferujemy:
- Usługi prewencyjne i zarządzania ryzykiem.
- Audyty ubezpieczeniowe i szkodowe.
- Konstrukcję programu ubezpieczeniowego dostosowaną do potrzeb i oczekiwań organizacji.
 -Negocjacje z rynkami ubezpieczeniowymi, w tym międzynarodowymi (Lloyds) w celu pozyskania najkorzystniejszej oferty.
- Wdrożenie i administrację programem ubezpieczenia.
- Kompleksową likwidację szkód.
- Doradztwo przy konstruowaniu zapisów kontraktowych w umowach.
 - Wsparcie prawne, szkolenia i monitoring rynku ubezpieczeniowego.

Industry: Ubezpieczenia
Company Size: 51-200 pracowników

STBU Brokerzy Ubezpieczeniowi Sp. z o.o.

🗂 We’re Hiring: IT Support Technician

🕒 Employment Type: Full-Time

💼 Level: Entry-Level / Mid-Level

We’re seeking a proactive and solutions-oriented IT Support Technician to join our team. In this role, you’ll be responsible for providing technical support to employees, troubleshooting hardware and software issues, and ensuring smooth IT operations. You’ll play a crucial role in keeping our systems running efficiently and resolving technical challenges, both in-office and remotely. If you're passionate about IT and have a knack for problem-solving, we’d love to meet you!

🎯 Key Responsibilities

Provide timely and effective IT support to end-users, both in-person and remotely.

Troubleshoot hardware and software issues, escalating complex problems to senior IT staff as needed.

Set up and configure computers, network devices, and other IT equipment for new employees or office locations.

Assist with network management, ensuring all systems are functioning optimally and securely.

Maintain and update software, ensuring compliance with security standards and software licenses.

Manage user accounts, permissions, and access rights for internal systems and applications.

Support the deployment of IT projects, including upgrades and installations.

Document troubleshooting steps and solutions for knowledge-sharing within the IT team.

Provide training and support on new tools or systems to staff members as needed.

✅ Requirements

Basic knowledge of IT systems, hardware, and software (Windows, macOS, networking basics).

Strong troubleshooting and problem-solving skills.

Excellent communication skills, with the ability to explain technical issues to non-technical users.

Experience with ticketing systems or helpdesk software (preferred but not required).

Ability to work both independently and as part of a team.

A customer-centric attitude and eagerness to provide excellent support.

Experience in IT support or a related field (preferred but not required).

IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

🌟 What We Offer

A dynamic work environment with opportunities for growth and skill development.

Hands-on experience working with a variety of IT systems and technologies.

A supportive and collaborative team culture.

Competitive compensation and benefits package.

- Ongoing training and certification opportunities to enhance your IT skills.

-

IT Support Technician

WheelHouse IT secures, manages, and advances businesses with innovative, cost-effective IT solutions. We have worked with clients in nearly every vertical, enabling us to truly understand your business operations, not just your technology, and customize solutions for success.

As a Managed IT Service Provider, WheelHouse IT delivers robust technology solutions to corporations, small and mid-size businesses, non-profits, and educational organizations.

We provide a wide range of support for client’s infrastructure, while proactively securing their workstations and networks against the ever-changing threats online, so they can focus on what they know; running their business.

We are headquartered in Fort Lauderdale, Florida with offices in Long Island, New York, New York City and Orlando. When businesses partner with us they are partnering with a team of over 60 passionate US based IT professionals. 

In 2017 we ranked 281 for INC 500’s fastest growing companies and awarded the 2017 Microsoft Southeast Partner of the Year.

As of 2020 WheelHouse IT now holds four prestigious Microsoft Gold competencies, and is ranked #94 on the ChannelFutures MSP 501.

Visit our website for a full list of services, solutions, pricing, and free resources.

Industry: IT Services and IT Consulting
Company Size: 51-200 employees

WheelHouse IT

At WheelHouse IT, we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations. This position is located at our Fort Lauderdale headquarters, and the compensation range is $17-19/hour, depending on experience level.

As a Support Technician, you will report to the Support Desk Manager and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support, ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.

Requirements:

- 1+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies, Microsoft Products (i.e. Office 365, Windows OS's), Microsoft Active Directory administration, and internet-related technologies, including registrars, SSL, and hosting providers

- Technical certifications or training equivalent to A+ and Network+ preferred

- Prior experience in an MSP or support environment highly desirable

- Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods considered a plus

- Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable

- Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others

- Local candidates only

Our benefits package includes medical, dental, and vision insurance, short-term and long-term disability insurance, life insurance, 401K with company match, flexible work from home options, paid vacation, a company-sponsored cell phone, performance-based bonuses, training, and other perks that make this a great place to work, learn, and grow. We also have Friday Happy Hours and quarterly major company events to promote team bonding.

Responsibilities:

- Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations

- Work directly with clients and internal staff of varying technical abilities

- Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments

- Participate in projects when needed

- Contribute to improving the IT environment and providing exceptional customer service and support

Prior experience in an MSP or support environment, server hardware and related tech, LabTech or similar RMM experience, and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need apply.

If you are up for the challenge, ready to step up to opportunities, and driven to improve yourself and the environment, we want you to be a part of our exciting, fast-paced, and dynamic team!

The U.S. District Court for the District of Arizona hears cases in Phoenix, Tucson, Flagstaff, Yuma and Prescott.

Cameras or any other form of electronic capturing, recording, broadcasting or transmitting devices are prohibited in the courtrooms, except that cameras are allowed for Naturalization Ceremonies. ID required to enter courthouse; no weapons/sharp objects; shirt and shoes required.

Industry: Administration of Justice
Company Size: 1,001-5,000 employees

U.S. District Court, District of Arizona

**Position is open until filled - Preference given to applications received by April 17, 2026.**

**Position Overview**

The United States District Court, District of Arizona is seeking a IT Support Technician I position, located in the Tucson Office. This position is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff. The Incumbent installs and configures computer hardware and software, performs routine to moderately complex troubleshooting, and supports daily automation operations.

**REPRESENTATIVE DUTIES**

- Provide information, assistance, and customer support to court staff via the IT helpdesk.

- Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support.

- Assist users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software.

- Distribute, install, and configure new hardware such as PCs, laptops, printers, mobile devices, and related peripherals.

- Install, configure, and test new software applications.

- Perform routine troubleshooting, repair, and configuration of hardware and software.

- Prepare and maintain documentation for local programs, including user guides, cheat sheets, and forms. Provide end-user training as needed.

- Maintain an up-to-date inventory of computer equipment in accordance with policies and regulations.

- Provide input and recommendations regarding IT-related projects and improvements.

- Assist with office and chambers moves including disconnecting, transporting, and reconnecting equipment.

- Travel to divisional offices and other locations as required to provide technical support.

- Perform other automation-related duties as assigned.

**Minimum Qualifications**

The successful applicant must be a high school graduate or equivalent; have one year of specialized experience. Specialized experience is defined as Progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.

**Preferred Qualifications**

Preference will be given to candidates with strong experience delivering high quality end user and automation support to a large user population in a fast paced, technically diverse environment. Candidates should possess a solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment. Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices), is highly preferred.

Additionally, experience providing end user support for Microsoft Office enterprise products—including Outlook/Exchange email, Office Professional, Microsoft Teams, and Office 365 applications such as OneDrive and OneNote—is desirable. Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware, is helpful, as is experience supporting audio/visual technologies.

Preference will also be given to candidates whose work history demonstrates strong customer service and interpersonal communication skills; the ability to work cooperatively with clients, team members, and managers; the ability to manage multiple priorities in a fast-paced environment; and the ability to see assigned projects through to completion. Preference may also be given to applicants with experience in a federal court environment and/or experience with specialized applications used by the federal courts. A bachelor’s degree is preferred.Please visit our website at https://www.governmentjobs.com/careers/azduscourts.

~~Applications are only accepted on our website.~~

**Applicants Must Submit The Following With Their Online Application**

- Cover letter that supports your work experience as it relates to the position.

- Resume that includes complete work and salary history, and education.

- Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.

Attachments should be submitted only as Microsoft Word or Adobe Acrobat (PDF) documents. Other formats are **not ** acceptable.

Applications will be considered complete when the online application and all required attachments (in proper format) are received by the Human Resources Division. Applications and/or attachments received after the closing date may not be considered.

The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations.

Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under “Excepted Appointments” and are considered “at will” employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.

The U.S. District Court is a drug-free workplace and the applicant selected will be required to participate in a drug screening test prior to employment.

All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.

Participation in the interview process will be at the applicant’s own expense and relocation expenses will not be provided.

All promotions are subject to the approval of the Administrative Office of the U.S. Courts.

The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit).

Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C.

- 1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a lawful permanent resident who is seeking U.S. citizenship as explained below. Under 8 U.S.C.

- 1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.

**The U.S. District Court, District of Arizona is an Equal Opportunity Employer **

IT Support Technician I

Industry: Software Development
Company Size: 51-200 employees

Netrolynx AI

**About The Company**

Scribe OpCo Inc dba Koozie Group is a leading organization specializing in innovative promotional products and custom branding solutions. With a rich history of delivering high-quality products and exceptional customer service, Koozie Group has established itself as a trusted partner for businesses seeking to enhance their brand visibility. The company prides itself on its commitment to sustainability, technological advancement, and fostering a collaborative work environment that encourages creativity and professional growth.

**About The Role**

We are seeking a dynamic and detail-oriented Marketing Coordinator to join our team at Koozie Group. In this role, you will be responsible for supporting the development and execution of marketing strategies that promote our brand and products. The ideal candidate will possess strong communication skills, a keen eye for detail, and a passion for marketing and branding. This position offers an exciting opportunity to work in a fast-paced environment where innovation and initiative are highly valued. You will collaborate closely with cross-functional teams including sales, product development, and creative services to ensure cohesive and effective marketing campaigns.

**Qualifications**

The ideal candidate should possess a bachelor’s degree in Marketing, Business Administration, Communications, or a related field. Prior experience in marketing or a similar role is preferred, with a demonstrated ability to manage multiple projects simultaneously. Strong written and verbal communication skills are essential, along with proficiency in marketing tools and platforms such as Adobe Creative Suite, Google Analytics, and social media management tools. A proactive attitude, excellent organizational skills, and the ability to work independently are key attributes for success in this role.

**Responsibilities**

Develop and implement marketing campaigns to promote Koozie Group’s products and services across various channels, including digital, print, and social media platforms. Conduct market research to identify trends, customer needs, and competitive insights, informing strategic decisions. Collaborate with creative teams to produce engaging content, including advertisements, blog posts, and promotional materials. Manage the company’s social media accounts, ensuring consistent branding and engaging with followers. Monitor and analyze campaign performance metrics, providing insights and recommendations for continuous improvement. Support the planning and execution of promotional events, trade shows, and product launches. Maintain and update the marketing calendar, ensuring timely delivery of campaigns and initiatives. Assist in managing the marketing budget and tracking expenditures to optimize resource allocation. Foster strong relationships with vendors, partners, and internal teams to ensure alignment and successful project execution.

**Benefits**

Koozie Group offers a comprehensive benefits package designed to support the health, well-being, and professional development of its employees. This includes competitive health insurance plans, retirement savings options, paid time off, and flexible work arrangements. Employees also have access to ongoing training and development programs, opportunities for career advancement, and a collaborative work environment that values innovation and diversity. Additionally, the company provides various employee engagement initiatives aimed at fostering a positive and inclusive workplace culture.

Equal Opportunity

Koozie Group is an equal opportunity employer committed to fostering an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other protected characteristic. We believe in creating a diverse workforce that reflects the communities we serve and in providing equal employment opportunities to all qualified candidates.

Industry: Nuclear Electric Power Generation
Company Size: 51-200 employees

Atomic Energy Agency under the Cabinet of Ministers of the Republic of Uzbekistan (Uzatom)

Dynamic Systems (DSI), LLC, A Quanta Services Company, is a nationally recognized turn-key mechanical and process construction firm, operates from its corporate headquarters in Austin, Texas, with strategically positioned regional operations across the United States. Major bases in cities such as, Boston, Buda, Burlington, College Station, Dallas, Fort Worth, Houston, Houston-OSM, Lubbock, Poughkeepsie, Salt Lake City, and San Antonio ensure DSI’s presence in key markets.

Leveraging extensive collective experience and expertise, DSI's employees consistently deliver unparalleled quality workmanship, cost-effective solutions, and intelligent approaches within industrial and commercial sectors, all while prioritizing safety.

Specializing in the fabrication and installation of intricate process and high purity piping systems, process exhaust solutions, HVAC piping, sheet metal, and sanitary plumbing, DSI stands as a world-class leader in these fields. The company remains committed to excellence, innovation, and unwavering customer satisfaction.

DSI serves as a trusted partner to industry leaders across various markets, including Commercial/Specialty, Healthcare, Hospitality, Laboratory, Life Sciences, Microelectronics, Food & Beverage/Hygienic systems, Mission Critical, and Solar. As one of the nation’s leading providers of these comprehensive services, DSI is dedicated to world-class performance, innovative solutions, and consistent customer satisfaction.

Industry: Construction
Company Size: 1,001-5,000 employees

Dynamic Systems (DSI), LLC

**Job Summary **

We’re looking for a reliable, hands-on IT technician to support our Houston office, shop locations, and job sites. This is an entry-level role for someone who’s comfortable working with their hands, solving problems, and traveling between locations as needed.

You’ll handle day-to-day IT issues, set up equipment, and act as support for senior IT staff. This is not a desk-only job — you’ll be out in the field, in shops, and occasionally at job sites.

**What You’ll Do **

• Fix basic computer issues (desktops, laptops, printers, etc.)

• Respond to IT tickets and help users with day-to-day problems

• Travel between office and shop locations to provide support

• Set up new computers, devices, and equipment

• Help troubleshoot network and connectivity issues

• Work in shop environments supporting workstations, tool controllers, and shop systems

• Act as “remote hands” for senior IT or outside vendors

• Help with employee setup (new hires, equipment, accounts)

• Track and manage IT equipment inventory

• Go to job sites in the Houston area when needed

**What We’re Looking For **

• Basic IT knowledge (Windows, hardware, Microsoft 365)

• Dependable and able to get the job done

• Comfortable working in shop/industrial environments

• Able to follow direction and work through tickets

• Good attitude and willingness to learn

• Able to lift and move equipment when needed

• Valid driver’s license and able to travel locally

**Nice to Have (Not Required) **

• 1+ year of IT support experience

• CompTIA A+ or similar certification

• Experience working in a shop or field environment

**Work Environment **

• Mix of office, shop floor, and job sites

• Local travel required (Houston and surrounding areas)

• Hands-on work — not just sitting behind a desk

**Why This Job **

• Good entry point into IT

• Hands-on experience across multiple environments

• Opportunity to grow into higher-level IT roles

AgileGrid Solutions

**About The Company**

Scribe OpCo Inc dba Koozie Group is a leading organization specializing in innovative promotional products and custom branding solutions. With a rich history of delivering high-quality, creative, and impactful marketing tools, the company has established itself as a trusted partner for businesses seeking to elevate their brand presence. Koozie Group prides itself on fostering a collaborative and dynamic work environment that encourages innovation, professional growth, and a commitment to excellence. The company serves a diverse range of clients across various industries, providing tailored solutions that meet unique branding needs and drive business success.

**About The Role**

The role at Koozie Group offers an exciting opportunity for a dedicated professional to contribute to the company's ongoing success and growth. The position involves engaging with cross-functional teams to develop, implement, and optimize marketing strategies that align with the company's objectives. Candidates will play a vital role in enhancing brand awareness, driving customer engagement, and supporting sales initiatives through innovative campaigns and strategic communication. This role requires a proactive individual with a strong understanding of marketing principles, excellent communication skills, and the ability to adapt to a fast-paced environment. The successful candidate will be instrumental in executing projects that strengthen the company's market position and foster long-term relationships with clients and partners.

**Qualifications**

The ideal candidate should possess a bachelor’s degree in Marketing, Business Administration, Communications, or a related field. Prior experience in marketing, branding, or a similar role is preferred, with a proven track record of successful campaign management. Strong analytical skills and proficiency in digital marketing tools, social media platforms, and content management systems are essential. Excellent written and verbal communication skills are required to effectively convey ideas and collaborate with team members. The candidate should demonstrate creativity, problem-solving abilities, and a keen eye for detail. Ability to work independently and as part of a team, manage multiple projects simultaneously, and adapt to evolving priorities is crucial for success in this role.

**Responsibilities**

Develop and execute comprehensive marketing strategies to promote the company's products and services, ensuring alignment with overall business goals.

Manage and oversee digital marketing campaigns across various platforms, including social media, email marketing, and online advertising.

Create engaging content for marketing materials, including blogs, newsletters, social media posts, and promotional videos.

Analyze campaign performance metrics and generate reports to measure effectiveness, making data-driven adjustments to optimize results.

Collaborate with sales and product teams to develop targeted marketing initiatives that support product launches and promotional events.

Maintain consistent brand messaging and visual identity across all marketing channels.

Coordinate with external vendors and agencies to execute marketing campaigns and events efficiently.

Stay updated on industry trends and emerging marketing technologies to ensure the company's marketing efforts remain innovative and competitive.

Assist in managing the marketing budget, ensuring cost-effective allocation of resources.

Support internal communication initiatives to foster a positive company culture and employee engagement.

**Benefits**

Koozie Group offers a comprehensive benefits package designed to support the well-being and professional development of its employees. Employees enjoy competitive salary packages, health and dental insurance, and retirement plan options. The company provides opportunities for ongoing training and development, including workshops, seminars, and certifications to enhance skills and career growth. Additionally, employees benefit from a collaborative work environment that promotes innovation and teamwork. Flexible work arrangements and paid time off policies are in place to support work-life balance. The organization also recognizes and rewards employee achievements through various recognition programs, fostering a motivated and engaged workforce.

Equal Opportunity

Scribe OpCo Inc dba Koozie Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, or any other protected characteristic. We believe that diverse perspectives and backgrounds strengthen our organization and are essential to our continued success. All qualified applicants will receive consideration for employment without regard to any protected status. We are dedicated to creating a welcoming environment where all employees can thrive and contribute to our mission of delivering exceptional branding solutions.

Industry: Transportation, Logistics, Supply Chain and Storage
Company Size: 501-1,000 employees

Joint Venture Port Services

Quantum Sustainability Consulting Pvt Ltd is committed to driving a sustainable future through expert solutions in ESG assessments, carbon credit management, Sustainability Services and renewable energy trading. 
Headquartered in Coimbatore, with branches in Bangalore and Ahmedabad, we help businesses navigate sustainability with ease and efficiency.
Our Mission
Our mission is to empower organizations with the tools, knowledge, and support they need to achieve their sustainability objectives. 
Our Vision:
Creating a sustainable world where businesses and communities flourish in harmony with nature through innovative environmental solutions
 पृथ्वी संतरणात् संतु नः पुन्या पुन्येन वातः । पुन्येन अध्युष्ट पुन्या पृथ्वी पुन्येन संतु नः
May the earth be protected by our good deeds, and may our good deeds be protected by the pure water. May the pure water be protected by our good deeds, and may our good deeds be protected by the pure earth
_
Our Products/Services:
1.ESG Assessment Tool:
•	Description: Fully Automated web-based platform designed to streamline ESG assessments.
2. Carbon Asset Management:
•	Description: Our Comprehensive Services includes Consultation, Registration & Verification and   PowerTrading and Monetization of Carbon Credit/I-RECs. 
3. Sustainability Services
•	Description: Guiding businesses through ESG Assessment and strategy development, BRSR reporting, stakeholder engagement. 
4. Renewable Energy & Power Trading Services:
•	Description: Buy and sell renewable energy through optimized power trading, including solar, wind, and hydro solutions.
Why Choose Quantum?
•	Comprehensive Solutions: End-to-end support for all sustainability needs.
•	Innovative Tools: Cutting-edge assessment platforms for ESG Assessment. 
•	Client-Centric Approach: Customized solutions to fit unique business needs.
•	Commitment to Sustainability: Driving impactful environmental change.

Industry: Business Consulting and Services
Company Size: 2-10 employees

Quantum Sustainability Consulting Pvt. Ltd

At Angi, we have one simple mission: Get all your home service jobs done well. That’s how we’ve helped over 150 million homeowners care for their homes. Today, our network has grown to over 200,000 skilled local pros — and our platform has made it easier than ever to find the right one for your project, from repairs to renovations and everything in between.

Industry: Software Development
Company Size: 1,001-5,000 employees

Angi

At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

**Angi At a Glance**

- Homeowners have turned to Angi for more than 300 million projects

- 1,000+ home service tasks covered

- 2,800 employees worldwide

**Why Join Angi**

Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you.

**About The Team**

The Technical Operations team at Angi keeps our IT environment running exceptionally for every employee. We're a fast-paced, collaborative team that's always looking to improve – and we're looking for a motivated, customer-service focused IT Support Technician II to help us do just that. This role is based in our Denver office 3 to 5 days per week, with some flexibility for work from home days based on team workload.

**What You’ll Do**

The IT Support Technician II serves as a key connection point between employees and high-level systems engineering, delivering high-quality IT support across hardware, software, and infrastructure. Beyond day-to-day troubleshooting, this role contributes to broader initiatives including endpoint management, asset operations, conference room management, and site deployments, directly impacting the productivity and experience of Angi's workforce.

- Endpoint Support & Troubleshooting Provide Tier 1 & 2 deskside and remote support across Windows and Mac endpoints. Perform advanced troubleshooting of hardware, OS, drivers, network connectivity, VPN, SSO, and productivity tools (e.g., M365, Google Workspace, conferencing platforms).

- Device Deployment & Lifecycle Management Prepare, deploy, and maintain laptops and desktops using standard MDM tools (e.g., Intune, Jamf). Own the full device lifecycle — including refreshes, one-off replacements, RMA/warranty coordination, and secure decommissioning/data sanitization for e-recycling. Remediate vulnerabilities and ensure assets remain current with software and InfoSec standards.

- Inventory & Asset Management Manage on-site inventory to ensure stock availability for operations. Coordinate with ITAM on shipping and logistics, maintain deployment runbooks, and keep asset records accurate with minimal rework. Conduct regular audits and provide tailored reports to support organizational directives.

- Onboarding & Employee Experience Own the IT onboarding experience, ensuring all new hires have their equipment and basic system access in place by the end of their first week. Support conference rooms and events through A/V setup, video conferencing configuration, and rapid incident triage during live meetings.

- Documentation & Knowledge Sharing Contribute to the team knowledge base and SOPs by documenting root causes and permanent fixes for recurring issues. Cross-train team members on new tools and practices, and collaborate with engineering teams on escalations, changes, and incident response.

- Additional Expectations Participate in on-call rotation for after-hours critical issues. Travel to various locations to support site buildouts, team events, and field support needs. Participation in guild activities is encouraged as a path toward expanded responsibilities with engineering teams.

**Who You Are**

- 2+ years in a technical desktop/endpoint support role with a strong customer service focus, including proven Tier 2 ownership, escalation handling, and executive level support

- Experience with ticketing/ITSM platforms, SLA adherence, and change/control processes; clear written documentation skills

- Proficiency with Windows 11 and macOS administration, endpoint security, drivers/firmware, and device management tooling (Jamf &Intune)

- Hands-on networking fundamentals, VPN clients, and SSO/MFA troubleshooting

- Demonstrated inventory management practices with ability to organize data within a spreadsheet

**We value diversity**

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

**Compensation & Benefits**

- The salary band for this position ranges $58,000 - $75,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.

- This position will be eligible for a competitive year end performance bonus & equity package.

- Full medical, dental, vision package to fit your needs

- Flexible vacation policy; work hard and take time when you need it

- Pet discount plans & retirement plan with company match (401K)

- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

**About The Company**

Scribe OpCo Inc dba Koozie Group is a leading provider of innovative promotional products and branded merchandise solutions. With a rich history of delivering high-quality products and exceptional customer service, Koozie Group has established itself as a trusted partner for businesses across various industries. The company prides itself on its commitment to sustainability, creativity, and operational excellence, striving to meet the evolving needs of its clients while maintaining a strong focus on environmental responsibility.

**About The Role**

We are seeking a dedicated and detail-oriented Marketing Coordinator to join our dynamic team at Koozie Group. In this role, you will be responsible for supporting the development and execution of marketing strategies that enhance brand awareness, drive customer engagement, and generate sales growth. The ideal candidate will possess excellent communication skills, a creative mindset, and the ability to work collaboratively across departments. This position offers an exciting opportunity to contribute to a growing organization and gain valuable experience in the marketing field.

**Qualifications**

The successful candidate will have a minimum of a bachelor’s degree in Marketing, Business Administration, Communications, or a related field. Prior experience in marketing, advertising, or a similar role is preferred. Strong understanding of digital marketing channels, social media platforms, and content creation is essential. Excellent written and verbal communication skills, along with proficiency in marketing tools and analytics software, are required. Candidates should demonstrate strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously. A proactive attitude and a willingness to learn are highly valued.

**Responsibilities**

- Assist in developing and implementing comprehensive marketing plans aligned with company goals.

- Create engaging content for various marketing channels including social media, email campaigns, and the company website.

- Coordinate and execute digital marketing initiatives to increase brand visibility and customer engagement.

- Monitor and analyze marketing campaign performance, providing insights and recommendations for improvement.

- Support the planning and execution of promotional events, trade shows, and product launches.

- Collaborate with sales and product teams to ensure consistent brand messaging and positioning.

- Manage and update marketing collateral and promotional materials as needed.

- Conduct market research to identify emerging trends, customer preferences, and competitive activities.

- Assist in managing relationships with external vendors, agencies, and partners.

**Benefits**

Koozie Group offers a comprehensive benefits package designed to support the health, well-being, and professional growth of our employees. This includes competitive salary packages, health insurance plans, dental and vision coverage, and a retirement savings plan. We also provide paid time off, holiday leave, and flexible work arrangements to promote work-life balance. Employees have access to ongoing training and development opportunities, fostering continuous learning and career advancement. Additionally, we cultivate a collaborative and inclusive workplace culture that encourages innovation, diversity, and teamwork.

Equal Opportunity

Koozie Group is an equal opportunity employer committed to fostering an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected characteristic. We believe that diversity enriches our workplace and drives our success, and we are dedicated to providing equal employment opportunities to all qualified individuals.

IT Support  Technician

With thriving academic and research excellence and a lively, welcoming student experience, the University of South Carolina brings the opportunities of higher education to new generations.

South Carolina's unrivaled college experience has been sought by students, faculty and academic researchers for more than 200 years. Founded in 1801, the university is located in Columbia, the capital of South Carolina. 

The University of South Carolina System, led by President Michael Amiridis who is serving as the university's 30th president, and has eight campuses in 20 locations that together serve more than 54,000 students.

Industry: Higher Education
Company Size: 10,001+ employees

University of South Carolina

**In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.**

The University of South Carolina’s Athletics department is looking for a full time IT Support Technician.

- This position will coordinates the delivery of technical support services, ensuring that IT-related issues are resolved efficiently and effectively.

- This role enhances user satisfaction, and supports organizational operations by minimizing downtime and maintaining reliable IT service delivery.

**Minimum Qualifications: **Requires job related accreditation from a technical school or an applicable skilled trades program and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

**Preferred Qualifications: **Bachelor’s degree in information technology systems or related field and 1-year of related work experience or high school diploma and 5 years related work experience; or equivalency

~~The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations. ~~

Capricor Therapeutics is a publicly traded (NASDAQ: CAPR) biotechnology company with a mission to develop groundbreaking therapies that make a meaningful impact on patients’ lives. Capricor is focused on the development of biologics, primarily cell and exosome-based technologies to treat or prevent a broad range of diseases. Our lead product is a cell therapy designed to treat Duchenne muscular dystrophy (DMD), the most severe form of muscular dystrophy, which results in muscle degeneration and premature death. Capricor’s innovative exosome technology is focusing on engineering exosomes to treat or prevent diseases with high unmet medical needs. Our translational approach to product development is based on the strong research foundation provided by our academic partnerships with leading scientists at top-tier research institutions.

Industry: Biotechnology Research
Company Size: 51-200 employees

Capricor Therapeutics, Inc.

Capricor Therapeutics (NASDAQ: CAPR) is a biotechnology company dedicated to advancing transformative cell and exosome-based therapies for rare diseases. At the forefront of our innovation is **Deramiocel **(~~CAP-1002 ~~), our lead cell therapy in late-stage development for Duchenne muscular dystrophy. We are also harnessing our proprietary StealthX™ exosome platform to unlock new possibilities in targeted delivery and vaccinology. Every program reflects our commitment to pushing the boundaries of science and delivering life-changing treatments to patients and families who need them most.

We are seeking a detail-oriented and service-driven IT Support Technician to support our growing biotech organization in the Torrey Pines area. This role is critical in maintaining reliable IT operations across both corporate and laboratory environments.

You will serve as the frontline IT support resource, ensuring seamless access to systems while maintaining compliance with regulatory standards such as GMP, and FDA 21 CFR Part 11.

This is an excellent opportunity for someone who wants to grow their IT career in a mission-driven, science-focused environment.

**Key Responsibilities**

- Provide Tier 1-2 IT support for office and lab personnel (onsite and remote)

- Troubleshoot issues across: Windows and macOS systems, Microsoft 365 (Outlook, Teams, SharePoint)

- VPN (e.g., GlobalProtect) and remote access tools

- Printers, conference systems, and AV equipment

- Support lab-specific IT needs, including:

- Workstations connected to scientific instruments

- Barcode scanners, label printers, and specialized peripherals

- Manage tickets via ITSM platforms (Jira)

- Perform user onboarding/offboarding with strict adherence to access controls and audit requirements

- Support Active Directory / Azure AD: User provisioning, group access, MFA troubleshooting

- Assist with endpoint management (Intune, or equivalent)

- Maintain accurate documentation aligned with compliance and audit standards

- Escalate complex issues to Systems/Network teams as needed

- Participating in IT projects (lab expansions, system rollouts)

**Minimum Qualifications**

- 1+ years of experience in Help Desk, Desktop Support, or IT Support

- Experience supporting Windows and/or macOS environments

- Familiarity with: Microsoft 365 ecosystem, Active Directory or Azure AD, IT ticketing systems

- Basic understanding of networking (DNS, DHCP, VPN)

- Strong communication skills with both technical and non-technical users

- Ability to work in a fast-paced, regulated environment

**Preferred Qualifcations**

- Experience in biotech, pharmaceutical, or healthcare environments

- Understanding of GMP, or FDA regulatory requirements

- Exposure to validated systems and change control processes

- Experience supporting laboratory systems or scientific equipment

- Familiarity with: Endpoint tools (Intune, JAMF), Identity & Access Management best practices, Security controls (MFA, device compliance, least privilege)

**Work Environment**

- Onsite role to support lab operations

- May require occasional after-hours support for critical lab systems

- Must be able to lift up to 20 lbs of IT Equipment (Monitors, Printers, etc)

- Occasional weekend work

- On call schedule

- Support cGMP/cGTP manufacturing environments

**Why Capricor?**

Capricor Therapeutics, a trailblazer in cell and exosome therapy, is dedicated to redefining standards of care with innovative treatments rooted in scientific excellence. Guided by integrity and a passion for patient-centered impact, our team is shaping a brighter future for healthcare. Join us and contribute to a mission-driven group that’s transforming lives with every breakthrough.

**Come Work With Us!**

At Capricor, you’ll thrive in a collaborative environment that nurtures your professional growth and innovation. Join a dedicated team fueled by a passion for advancing medical science and transforming patient lives through our cutting-edge therapies.

~~Please note that Capricor does not use Skype for interviews or recruiting activities. Candidates will only be contacted by an official Capricor email address which is @capricor.com. Additionally, Capricor will never ask potential employees to send a check or money to the Company for any reason.~~

**Notice to Recruiting Agencies**

Capricor Therapeutics does not accept candidate submissions or referrals from recruiting agencies, staffing firms, or third-party recruiters without expressed consent from Talent Acquisition management and a prior written agreement. Agencies that contact hiring managers directly, solicit business, or submit candidates without this approval will not be considered for any engagement. All such submissions become the property of Capricor Therapeutics, and no fees will be paid for any candidates hired as a result. We appreciate your cooperation and respect for this policy.

Harlem Children’s Zone (HCZ) breaks the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds opportunities for children and families to thrive in school, work, and life. From early childhood, education, and career programs to community outreach and wellness initiatives, HCZ opens pathways to mobility and prosperity.

Industry: Non-profit Organizations
Company Size: 1,001-5,000 employees

Harlem Children's Zone

Harlem Children's Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission aligned IT Support Specialist with our Information Technology Department.

The IT Support Specialist will bring a passion for the mission of Harlem Children's Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.

We are seeking a highly motivated and experienced IT Support Specialist to join our team. The ideal candidate will have a passion for technology and possess strong PC and Mac troubleshooting skills. The IT Support Technician will be responsible for creating documentation, tracking inventory, providing technical support to end-users, installing, maintaining, and troubleshooting computer hardware and software, and ensuring the seamless interconnectivity of all desktop computers and systems. Occasional weekend and evening support, event A/V support, and direct IT assistance to faculty, staff, students, and families may be required.

For more information, check out Want to Work at Harlem Children's Zone? Here's 7 Things You Need to Know.

**Requirements**

- Bachelor's degree and 1 year of experience or an Associate's degree with 2 - 3 years of experience. Especially interested in applicants with a passion for technology from a non-technical background such as Psychology, English, Philosophy, or Hospitality

**Who You Are**

- Proficiency in troubleshooting and supporting PC and Mac systems

- Excellent customer service, communication, and interpersonal skills

- Knowledge of IT concepts, practices, and procedures, including Windows, MacOS, iOS, and Android

- Understanding of basic Internet applications and TCP/IP networking

- Ability to think critically and act strategically under pressure

- Comptia A+, Network+ and ITIL Certification highly desired

**What You'll Do**

- Provide prompt and effective first-level IT support through various channels (phone, tickets, email, in-person); escalate complex issues as needed

- Document, analyze, and address recurring IT issues, developing proactive solutions and knowledge resources

- Perform installation, maintenance, and troubleshooting of computer hardware and software

- Configure and manage Apple and Windows devices, including mobile device management using JAMF (Apple) and Auto-pilot/Intune (Windows)

- Support and manage audio-visual systems and telecommunications (VoIP)

- Participate in IT projects under the guidance of the Assistant Director of Information Technology Support Services

- Collaborate with different IT teams for issue resolution, ensuring adherence to ITIL principles

- Proactively monitor IT security, respond to support queries, and manage IT inventory and data

- Offer flexible A/V and IT support for events, including early mornings, weekends, and evenings, ensuring high-quality audio-visual setup, testing, and troubleshooting for seamless event experiences

- Occasional need for night and weekend work and on-call response

**Schedule**

- Monday - Friday

**Benefits**

As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. We offer highly competitive salaries, a comprehensive benefits package, and opportunities for growth.

Our exceptional full-time benefits include:

- Highly competitive base salaries

- Paid time off

- Employee referral bonus

- Career advancement

- No-cost health insurance

- Life Insurance

- Short-and long-term disability

- Additional voluntary benefits

- Wellness discounts

- Commuter benefits

- Financial wellness perks

- Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

The salary range for this position is $60,000 per year. To be considered, interested applicants should apply directly through the posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone and Promise Academy Charter Schools will not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States. Harlem Children's Zone is an EOE.

Abstrakt Marketing Group helps businesses grow with bold strategies that deliver results. From setting sales meetings and creating standout marketing materials to generating leads and consulting on go-to-market tech, we make scaling simple. With us, businesses don’t just grow—they thrive.

What We Do
✅ Outbound SDR & Appointment Setting – Consistent, high-quality sales meetings delivered monthly.
✅ Inbound Marketing & SEO – Get found by the right buyers with data-driven strategies.
✅ Web & Creative Services – Websites, branding, and assets that make an impact.
✅ Video Production – Engaging content that converts.
✅ Salesforce Consulting – Smarter automation and sales optimization.
✅ Talent Solutions – Connect with qualified candidates.

Why Abstrakt?
📅 Over 100,000 appointments booked per year.
📈 2,000+ businesses worldwide trust us to fuel their growth.
🏆 10x Inc. 5000 Fastest-Growing Company recognition.
🔧 Tech-driven process that delivers measurable ROI.
🌍 Committed to giving back through company-wide initiatives.

Ready to grow?
🔹 Join our team – https://bit.ly/3z1D22G 
🔹 Start scaling today – http://bit.ly/3FovWva

Industry: Advertising Services
Company Size: 501-1,000 employees

Abstrakt Marketing Group

~~Muskegon, MI (On-site)~~

**Full Job Description**

Are you passionate about helping people and solving problems? Do you enjoy working with others and supporting a variety of businesses?

Shoreline is seeking a talented **IT Support Technician ** to provide technical support across Michigan, Indiana, and Illinois. This role offers a dynamic work environment with daily variety, hands-on challenges, and opportunities to learn and work with a wide range of technologies.

**You’ll Gain Experience Across**

- IT infrastructure

- Telecommunications

- Sensors and security systems (doors, cameras)

- Audio and video systems

- And more

**Job Overview**

Provide Level 1–4 IT support both remotely and onsite to a diverse client base. You will play a key role in the strategy, management, and maintenance of client technology infrastructure.

**Key Responsibilities**

- Deliver remote and onsite IT support

- Manage and maintain client infrastructure

- Troubleshoot hardware, software, and network issues

- Assist with system migrations and deployments

- Ensure optimal system performance and customer satisfaction

**Requirements**

**Technical Skills**

- Server and network management experience

- Workstation and server migrations

- Windows OS support (Windows 7–11 required)

- Windows Server (2016–2025 preferred)

**Networking Knowledge**

- Firewalls (DNAT, port forwarding, WAN/LAN, VLANs)

- Switches (VLANs, OSI model understanding)

- Access points (including point-to-point systems)

- Cisco or Ubiquiti/UniFi experience (certifications a plus)

**Soft Skills**

- Excellent communication skills

- Friendly and personable demeanor

- Strong organizational skills

- High attention to detail and memory retention

- Customer-focused and calm under pressure

- Strong work ethic and commitment to quality

**Additional Requirements**

- Ability to use power tools

- Willingness to travel as needed

**Preferred Experience**

**Experience In Any Of The Following Is a Plus**

- Managed Service Provider (MSP) environment

- Point of Sale (POS) systems

- Retail (grocery, convenience stores, petroleum)

- Restaurants

- Medical or dental software

- Manufacturing or industrial systems

- CRM, ERP, or MRP systems

- Microsoft SQL Server

- VMware or Hyper-V

- Wireshark and Linux command line

**Compensation**

- Salary: $40,000 – $60,000 per year

**(Based On Experience, Skills, And Certifications) Benefits**

- Paid time off

- Flexible hours

- Tools and technology provided

- Company vehicle and gas

- Meals and lodging covered for out-of-area work

**Job Type**

Full-time

**Requirements**

**Experience Requirements**

- MSP experience: 1 year (Preferred)

- General technology experience: 1 year (Preferred)

**Location Requirements**

- Must be able to commute to Muskegon, MI (49444)

- Must be willing to relocate before starting if not local

**Additional Preferences**

**Preference Will Be Given To Candidates With**

- Clean background (no prior convictions or felonies)

- Military service (especially with active security clearance)

- Clean driving record

- 3+ professional references

Salary Description $40-60k/yr

IT Support Technician (L1–L4)

Prisca Nova is a modern technology partner delivering managed IT services, cloud infrastructure, and business connectivity solutions to companies across the United States.

We help organizations simplify their technology, reduce downtime, and scale with confidence through reliable, secure, and cost-effective solutions.

Our core services include:

• Managed IT Services (MSP)
• Cloud Computing & Virtual Desktop Infrastructure (VDI)
• Business Internet & Telecom Solutions
• Network Security & Infrastructure
• IT Consulting & Project Deployment

At Prisca Nova, we take a proactive approach—monitoring, maintaining, and optimizing your systems so you can focus on running your business.

We work with small to mid-sized businesses that value performance, responsiveness, and a partner they can trust.

Industry: IT Services and IT Consulting
Company Size: 2-10 employees

Prisca Nova

**IT Support Technician (Level 1) – Bonita Springs, FL (Hybrid) **

Are you a fresh graduate IT professional looking for a role you can jump right into? Do you like a position that's a little bit "gritty", figuring things out? Do you feel ready to jump into a startup environment?

You might be the perfect fit for our first hire at Prisca Nova. We're a MSP that punches above our weight, in every place that we can. We're growing fast, with an emphasis on what they do instead of their IT.

~~Prisca Nova is a Florida-based Managed Service Provider (MSP) delivering IT support, cloud infrastructure, and cybersecurity solutions to small and mid-sized businesses. ~~

**Our Ideal Candidate: **

- 1-2 Years of IT experience (You've worked on computers, played around with them for years, and enjoy it! You've built a server stack before, and played around with Microsoft)

- Significant experience with IT Tools - You've worked with RMM's, PSA's and IT systems in the past. You've built out structures with Microsoft Azure, Amazon AWS, and have significant experience within the Microsoft suite.

- **Credentials ** - You have a CompTIA A+ certification, or you're working on getting it.

- Experience - You've worked at Geek Squad, MSP's, or even on your school's helpdesk at some point.

- Go Getter - We're not going to be giving you a massive "to do list" every day, you're the type of person that finds things that need to be done, and get them done.

- **Drivers License & Vehicle ** - You have a drivers license in the state of Florida, with a clean history. You have a vehicle that you can utilize to reach client sites. (We do provide a company vehicle, however there is typically a 3-6 month wait)

- **Location ** - Applicants should be located within a reasonable commuting distance (approximately 30 miles) of our Bonita Springs office.

**Minimum Qualifications: **

- 1+ year of hands-on IT support experience (helpdesk, MSP, or similar)

- Basic knowledge of Microsoft 365 environments

- Ability to troubleshoot hardware, software, and basic networking issues

- Strong communication and customer service skills

**About The Role **

We're hiring for our first IT team member, at a managed service provider. As you'll expect, there's many facets to the role, that you might not have in a traditional environment. Specifically you'll be:

- Setting up Microsoft 365 for clients, handling migrations, repairs, etc.

- Setting up Cloud infrastructure for clients, ensuring the data is migrated properly, and supporting them via tickets.

- Monitoring IT tickets on a daily basis ensuring that clients are satisfied.

- Heading to client sites to perform "on site checks" of equipments, install new computer equipment, and setup servers, cabling etc.

- Joining in-office sales meetings, to discuss specific elements of the clients IT setup.

- **Most Important ** - You will be installing enhanced cybersecurity tools for all clients, ensuring a bulletproof setup. Our mission is to have **ZERO ** security incidents within our portfolio of clients.

- **Hours ** - We're expecting this role to be ~~9-5ish ~~. We expect our techs to work 8-9 hours daily, with some overtime/weekend hours on a needs basis.

- **Hybrid ** - The expectation is that you'll come to the office at least twice per week, for meetings. You're not expected to stay **all day ** at the office. You will have to visit client sites from time to time. Our office is located in Bonita Springs, at Bonita Beach Rd & Old 41.

If this sounds like a good fit to you, let's talk about the compensation model.

**Benefits & Compensation **

We're looking for the right fit, not the right price. We've designed this role to be very entry-level, as we're new to the market, and we want someone whose excited to be apart of our success.

**What We Offer **

- **$45,000-55,000 Base Pay ** - We pay biweekly via Gusto Payroll, direct debit into your bank account. Taxes are automatically deducted. (**This is a W2 Role **)

- **Overtime Pay ** - We provide overtime pay to allow you to complete client on-site installation, and to respond to urgent tickets, as they are assigned. We expect these to be communicated in advance with "on call hours", but emergencies do happen. This is a non-exempt (hourly eligible for overtime) position in accordance with applicable labor laws.

- **Benefits **- We currently do not provide health benefits. However, we plan to provide health benefits in Q1 2026. You will be eligible for health benefits, once launched. Additional benefits may be introduced as the company grows.

- **Paid Time Off ** - We believe in taking a break when you need to. We provide 10 days of PTO annually, with 7 Federal Holidays recognized as well. (Total of 17 days off per year)

- **Vehicle Benefit ** - We provide a subsidy for your vehicle on a monthly basis. We can provide a company vehicle. This will be discussed during your interview.

- **"Lunch with the CEO" ** - We provide team lunches, at least once a week. These range from Publix subs, to our CEO's favorite (Brazilian Rodizio), depending on the week.

If this sounds like something you can get excited about, we'd love to hear from you.

Applicants must be authorized to work in the United States.

At Prisca Nova, we value diverse perspectives and believe that an inclusive workplace drives innovation and better outcomes for our clients. We are committed to fostering a culture where every team member feels respected, supported, and empowered to succeed.

We are proud to be an equal opportunity employer and make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of any protected characteristic under applicable laws.

**Employment with Prisca Nova is contingent upon successful completion of a background check and, where applicable, a drug screening, in accordance with applicable laws and client or insurance requirements. **

Information Technology Technician

AlignLayerNine, formerly known as HTML Global, is a comprehensive IT consulting and support firm dedicated to aligning IT operations with the needs of modern organizations. Based in Glenview, Illinois, we offer a wide range of services designed to enhance business efficiency and security.

Our Services Include:

Fully Managed IT Services: We handle all aspects of your IT infrastructure, ensuring seamless and efficient operations.

Cybersecurity: Our robust cybersecurity solutions protect your data and systems from potential threats.

Fully Managed WordPress: We provide comprehensive management of WordPress platforms, ensuring optimal performance and security.

Our mission is to alleviate the burden of IT management, allowing you to focus on what truly matters—running your business. With 24/7 helpdesk support, both onsite and remote assistance, and proactive network monitoring, we ensure your technology works for you, not against you.

Partner with AlignLayerNine to experience tailored IT solutions that drive your business forward.

Industry: IT Services and IT Consulting
Company Size: 11-50 employees

AlignLayerNine

AlignLayerNine is a managed IT and cybersecurity services provider supporting K-12 schools and mission-driven organizations. We're looking for an IT Support Technician to join our K-12 team — someone who thrives in a people-first environment, takes pride in responsive service, and is comfortable being the most reliable person in the building when something goes wrong.

This is a dedicated on-site position supporting a K-12 school district in eastern Lake County. You'll work across multiple school buildings — elementary through high school — as the go-to escalation point for technology support. This is not an infrastructure or cabling role; the bulk of your day is user-facing support helping teachers, office staff, and administrators get back to doing their jobs.

**What you'll be doing **

- Serving as the Tier 2 escalation point for technology issues, working alongside on-site Tier 1 technicians

- Troubleshooting Chromebooks, iPads, MacOS, and Windows PCs — primarily staff-facing, with some student services impact

- Communicating professionally with school administrators, principals, and district leadership when the site lead is unavailable

- Following established ticketing and documentation processes — this role is process-oriented by design

- Supporting periodic device deployment and refresh projects

- Escalating complex issues with thorough documentation so the right team can act quickly

**What we're looking for **

- 2+ years of IT support experience; K-12 or education environment experience is a plus

- Comfortable supporting a mixed device fleet: Chromebooks, Windows, MacOS, and mobile devices

- Strong communication skills — you can translate tech into plain language and come across as professional in front of school leadership

- Process-driven and reliable; you follow the system and document your work

- Valid driver's license and reliable transportation required

- A+ or similar certification a plus

**Compensation & benefits **

- **$48,000 – $52,000 annually, based on experience. Full benefits package including health, dental, vision, life insurance, AD&D, short-term disability, 401(k) with employer match, paid time off, and sick time. **

Information Technology Support Technician

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

1. About Our Client:The organization is a North American provider in the radiopharmaceutical sector, functioning as a radiopharmacy, a Contract Development and Manufacturing Organization, and a radiotherapeutic drug company. It develops, manufactures, and distributes diagnostic and therapeutic radiopharmaceuticals that impact patient care. Operating within a highly regulated healthcare environment, the organization prioritizes operational reliability, compliance, uptime, and technical precision. Its IT department supports manufacturing, quality, operations, and corporate functions throughout the enterprise.

2. About the Opportunity:The IT Support Technician is a senior Service Desk role supporting mission-critical operations in a regulated healthcare setting. This position involves managing and resolving complex IT issues as an escalation point for Level 2–3 incidents. The role also contributes to AI-driven improvements and Power Platform automation initiatives that enhance IT and departmental workflows, playing a key role in improving service efficiency and operational reliability.

3. Responsibilities:• Manage and resolve Level 2–3 service desk tickets across North America

• Serve as escalation point for complex incidents and root cause analysis

• Troubleshoot Windows 10/11, macOS, identity, network, endpoint, and enterprise application issues

• Administer Microsoft 365 including SharePoint, Teams, Exchange, and OneDrive

• Manage identity systems such as Active Directory, Entra ID, and Okta

• Stage, configure, image, and ship laptops and desktops for hires, repairs, replacements, and upgrades

• Manage endpoint lifecycle and compliance with Intune and MDM solutions

• Participate in 24/7 after-hours and weekend on-call rotation

• Identify opportunities to improve request handling, incident resolution, and knowledge management using AI

• Support automation and reporting development using Power Apps, Power Automate, Power BI, ChatGPT, and Microsoft Copilot

• Perform other duties as assigned

• Travel to organizational sites across North America and Canada as required

4. Requirements:• Minimum 7 years of enterprise IT Service Desk or End-User Computing experience

• Proven Level 2–3 troubleshooting skills in complex environments

• Strong Microsoft 365 and SharePoint administration experience

• Hands-on experience with Intune and endpoint lifecycle management

• Experience with Active Directory, Entra ID, and Okta

• Experience with Power Apps, Power Automate, and Power BI

• Practical experience with enterprise AI platforms such as ChatGPT (OpenAI) and Microsoft Copilot

• Ability to clearly communicate technical and AI concepts to non-technical stakeholders

• Strong time management and ability to work independently

5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:• 401(k) retirement benefit program

• Medical insurance

• Dental care

• Disability insurance

• Employee assistance program

• Life insurance

• Paid time off

• Vision care

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

IT Support Technician - Remote

Since our beginning in 1876, Central Insurance has evolved into a successful property and casualty group operating on a strong foundation of core values including Integrity in the way we operate our business; Relationships we develop working as a team and sharing in each others’ successes; and Excellence achieved by never compromising on quality, providing superior performance, and pursuing continual improvements. Our commitment to excellence is reflected in our combined assets totaling over $1 billion and our A.M. Best rating of "A" Excellent. Central's companion stock company, All America Insurance Company, was established in April 1961 as an answer to the competitive pressures created by companies deviating from manual rates. Today, All America is a wholly-owned stock affiliate.

Industry: Insurance
Company Size: 501-1,000 employees

Central Insurance

**Location: ** Van Wert, OH

**Work Model: ** Hybrid

**Position type: ** Full time - hourly

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in IT support. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

By joining the team as a **Senior IT Support Technician **, you’ll play a key role in supporting employees, agents, and partners by resolving technical issues, setting up workstations, and ensuring seamless onboarding experiences. You’ll collaborate with colleagues, contribute to process improvements, and help shape the future of IT support through hands-on problem-solving and exceptional service. If you’re ready to make a meaningful impact and grow your IT career in a supportive, innovative environment, we want to hear from you.

**Key Responsibilities Of The Role**

- Manage Incoming inquiries and phone calls from employees, agents, policyholders, and vendors Document issue details with correct urgency & priority and escalate to other team members or teams when appropriate

- Identify and assess the needs of the customer to provide quality service to all customers

- Perform standard procedures such as password resets, telephone delegation, and software updates following established documentation without escalation

- Helps create new and update existing support related documentation

- Setup user workstations

- Ensure Asset information is correctly entered into Equipment Tracking System

- On-boarding and off-boarding of employees

- Perform installation of software on computer systems

- Troubleshoot computer hardware problems and perform break/fix repairs as necessary

- Monitor key technical systems and report on metrics such as warnings and alerts

- Provide IT and software assistance to other departments as needed

- Provide recommendations and analysis on process how processes and procedures might be improved

- Assists senior team members and manager to find solutions to new support issues.

- Prioritize tasks, work on support projects and meet deadlines defined by manager

- Perform other related duties as assigned or related to position

**Required Qualifications**

- High School Diploma or equivalent

- Minimum of 1 year of relevant experience

**Preferred Qualifications**

- Prior IT support experience

**Knowledge, Skills, And Abilities**

- Knowledge of business and customer service and service methods

- Skill in understanding written sentences and paragraphs in work related documents

- Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Skill in communicating effectively in writing as appropriate for the needs of the audience

- The ability to work independently at tasks that require concentration

- Language and communication skills to receive instructions, follow directions, and work both productively and safely

**Total Rewards**

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

**Work Authorization**

Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

**Equal Opportunity Employer**

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.

Senior IT Support Technician

Reliable IT for Business Owners
We help your business grow by giving you back your time—so you can focus on what matters most: serving your clients and running your operations. When you partner with JDInet, you hand off the day-to-day tech issues that slow you down. From troubleshooting to system upgrades, we handle the IT headaches so you don’t have to.

JDInet builds flexible, secure systems tailored to your business needs. We combine laptops, desktops, servers, networks, and security into a seamless IT environment that’s easy to use and scalable for the long term.

Whether you need to support remote teams, improve system performance, or tighten security, we bring everything together so your technology works—without the drama.

What sets us apart:
Relationship driven.  
Proven in tough environments.  
Cross-team coordination. 
Security that fits your size.  
Local focus, high standards.  

 

If you need steady networks, locked-down data, and dependable machines, that’s what we deliver.

Industry: Technology, Information and Internet
Company Size: 2-10 employees

JDInet IT Services

**About the Company **

JDInet is seeking a Level 2 IT Support Technician to support our managed IT services operations in the Minneapolis service area. This role is responsible for delivering day-to-day technical support, maintaining client environments, and resolving the majority of support issues independently.

**About the Role **

This is a hands-on technical role requiring strong troubleshooting ability, ownership of work, and confidence operating across a variety of small to mid-sized business environments. The ideal candidate is a self-sufficient problem solver who can manage their workload effectively, resolve most Level 1/2 issues without oversight, and escalate only when necessary.

**Responsibilities **

- Deliver day-to-day technical support

- Maintain client environments

- Resolve the majority of support issues independently

**Qualifications **

- ~4–7+ years of experience in IT support or MSP environments

**Required Skills **

- Strong troubleshooting skills across Windows-based systems and user environments

- Experience supporting Microsoft 365 (user admin, email, permissions, basic tenant tasks)

- Ability to independently manage workload and prioritize tasks effectively

- Proven ability to resolve technical issues without step-by-step guidance

- Strong communication and customer service skills

**Preferred Skills **

- Experience in a Managed Service Provider (MSP) environment

- Familiarity with PSA tools (e.g., Autotask or similar)

- Experience with RMM tools and endpoint management platforms

- Basic networking knowledge (routing, switching, troubleshooting)

- Experience with backup, security, and monitoring solutions

- CompTIA Certifications of various levels are helpful but not required

**Pay range and compensation package **

- Competitive salary range of $55-$75k aligned with a strong Level 2 MSP technician role

- Reflective of experience, independence, and technical capability

- PTO, 401k, bonus, full benefits package available

**Equal Opportunity Statement **

JDInet is committed to diversity and inclusivity.

**Additional Requirements **

- Based in the Minneapolis service area

- Regular in-office presence expected

- Ability to travel locally for onsite client support as needed

Level 2 IT Support Technician

You shouldn't have to worry about your IT. Your business technology should be a dependable & secure foundation on which to grow your business. We can help make that happen.

We provide businesses with Cybersecurity, Tech support & IT guidance that foster business growth. Partner with us to transform your business technology into a powerful driver of growth & innovation. Our expert solutions & support will help you leverage the full potential of your IT infrastructure, enabling your business to achieve new heights of success.

Industry: IT Services and IT Consulting
Company Size: 2-10 employees

Solvera Tech

**Overview **

Solvera Tech is seeking a proactive, self-sufficient, and high-energy IT Support Technician to join our growing IT Managed Services team. We don’t just fix computers; we empower our clients by providing seamless, secure, and friendly technical support.

As the backbone of our technical operations, you will act as a primary problem solver for a wide range of issues—from fundamental workstation setups to complex infrastructure configurations. If you are an "outside the box" thinker who pairs technical grit with a positive spirit, we want to meet you.

**Work Environment & Orlando Local Expectations **

- **Dynamic & Collaborative: ** Work alongside a talented team of IT professionals in a fast-paced environment that rewards innovative thinking.

- **Client Interaction: ** Build strong relationships while providing exceptional, patient service to both technical and non-technical users.

- **Local Travel: ** This role requires reliable transportation for onsite visits across the greater Orlando metro area (e.g., navigating the I-4 corridor to service local businesses).

- ~~Bonus: ~~ Bilingual abilities (English/Spanish) are highly desired to best support Central Florida's diverse business landscape.

**Requirements: **

- Valid US drivers license

- Reside near Orlando downtown area

- Authorized to work in the US

- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

**Key Responsibilities **

As an IT Support Technician, your day-to-day will involve a blend of remote administration and hands-on troubleshooting, covering both foundational and complex IT needs:

- **Lifecycle & Access Management: ** Lead the full lifecycle of user accounts, ensuring seamless onboarding/offboarding, managing administrative privileges, and identifying/resolving Group Policy (GPO) conflicts.

- **Infrastructure & Hardware: ** Set up, configure, and install workstations, mobile devices, complex printer environments, and core network hardware (managed switches, firewalls, and server equipment).

- **Systems Administration: ** Manage diverse client portfolios using Microsoft 365 Admin and Google Workspace, handling tasks from mail flow troubleshooting to security policy implementation.

- **Network Maintenance: ** Troubleshoot advanced network connectivity issues involving VLANs, VPNs, routing table errors, DHCP scope exhaustion, and DNS records (SPF, DKIM, DMARC).

- **Security & RMM: ** Configure and maintain Remote Monitoring and Management (RMM) tools, proactively monitoring for cyber threats and ensuring system upkeep.

- **Advanced Support & Continuity: ** Manage Hyper-V or VMware virtual environments, perform data recovery, and oversee cloud-based backup solutions.

- **Standardization & Vendor Management: ** Develop sophisticated SOPs and checklists to improve team efficiency, while serving as the technical liaison for third-party software integrations and high-level vendor support.

**Qualifications & Skills **

- To be successful in this role, you need a balance of deep technical prowess and unwavering interpersonal skills.

- Technical Prowess

- Professional Attributes

**Experience: ** 2–5 years in IT support or systems administration.

**Mindset: ** Creative, "outside the box" problem-solving approach.

**OS Expertise: ** Expert-level understanding of Windows 10/11, macOS, and Windows Server environments.

**Communication: ** Crystal clear and professional, capable of translating complex tech concepts for non-technical users.

**Networking: ** Strong grasp of TCP/IP, DNS, DHCP, firewalls, and VPNs.

**Demeanor: ** Unwavering patience, positive spirit, and a strong work ethic.

**Admin Suites: ** Microsoft 365 Admin, Google Workspace, and Active Directory.

**Client Relations: ** Ability to conduct professional meetings to assess needs and provide system health updates.

**Preferred Certs: ** CompTIA Network+, Security+, or Microsoft Certified: Azure Administrator (AZ-104).

**Agility: ** Comfortable shifting gears from resetting a password to diagnosing a routing table error.

**Compensation & Benefits **

- **Time Off: ** 14 days of paid vacation per year, plus all US holidays off.

- **Bonuses: ** Performance-based incentives available.

**Why Join Solvera Tech? ** We value people who bring a good attitude every day. Your ability to communicate effectively and maintain a positive spirit is just as important as your technical skill set. **Are you ready to solve the unsolvable? Apply today and help us keep our clients connected and secure. **

Solvera Tech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

IT Support Technician | Orlando, FL (Onsite)

DLH solves health and national security challenges through digital transformation, science, research and development, and systems engineering. The Company’s experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike, leveraging digital transformation, artificial intelligence, advanced analytics, cloud-based applications, telehealth systems, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to public health to improve the lives of millions.

Industry: Technology, Information and Internet
Company Size: 1,001-5,000 employees

DLH Corporation

**About Us**

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

**Overview**

The Desktop Support Technician will be providing hardware and software support to a diversified staff and end-user population. Experience supporting both the Mac and Windows OS. Strong customer service and communication skills are key as this role involves heavy face-to-face customer support.

**Responsibilities**

- Provide hardware and software support to a diversified staff and end-user population

- Configure, install, and support desktops, laptops, handheld devices, printers, monitors, portable data storage devices, and other peripherals

- Provide enhanced VIP desktop and user support service

- Configure IT devices for secure operation, including installation of security software, software updates, and other configurations as required

- Provide software support for users of NIH-provided applications

- Use an IT ticketing system to receive and track the trouble tickets, assign them to a technical specialist for action, ensure that tickets are resolved, and closing out with the customer and in the system

**Qualifications**

- Bachelor’s degree along with at least two (2) years of relevant work experience in IT customer support, or an Associate degree with six (6) years of relevant work experience in IT customer support, or H.S. diploma with at least eight (8) years of relevant work experience

- Experience supporting both the Mac and Windows OS. Strong customer service and communication skills are key, as this role involves heavy face-to-face customer support

- Experience supporting various operating systems – expertise should include Windows 11 and MacOS

- 3+ years of technical support experience in the Microsoft suite

- Experience using a ticketing system (preferably Service Now)

- Strong customer service and end-user equipment support skills; preferably with some experience supporting VIPs (MUST)

- Must be able to obtain a Public Trust clearance

**Certification Requirement**

It is required that the candidate hold or will be certified within 3 months of hire, one or more of the following certifications:

- Foundation Certificate in IT Service Management (ITIL) v3 or higher

- MTA: Microsoft Technology Associate

- MCSA: Microsoft Certified Solutions Associate

- MSCE: Microsoft Certified Solutions Expert

- Apple Certified Associate – Mac Integration Basics (current or current -1 version)

- Apple Certified Support Professional (current or current -1 version)

- CompTIA A+ Certified Professional

- CompTIA Network+ Certified Professional

- CompTIA Security+ Certified Professional

- JAMF Certified Tech

- JAMF Certified Expert

**Basic Compensation: $62,890.10 - $65,884.87 yearly salary**

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

**Benefits**

DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

**EEO**

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

Desktop Support Technician Tier II (Job 1341)

Wildflower is a HUBZone, woman-owned small business serving the Federal Government for three decades from our headquarters in the Wild, Wild West of Santa Fe, New Mexico. We have long-term experience delivering complex technologies and services with a proven record of consistent, successful accomplishments through multiple contract vehicles including SEWP V, ITES 3-H, SCMC, ICPT, First Source II and GSA. Our program and supply chain methodologies allow us to deliver cutting edge technologies in Data Center Infrastructure, Communications, Security, Cloud, UAV and IT Hardware Configurations & Integrations; providing the highest quality service and support for our customers in the public sector.

Industry: IT Services and IT Consulting
Company Size: 51-200 employees

Wildflower International, LTD.

**Position Summary: ** The IT Desktop Support Technician provides hands-on technical support for both internal staff and external customer devices, with a strong focus on modern device management, Windows Autopilot provisioning, and out-of-box user experiences. This role supports end users across hardware, operating systems, and enterprise applications while participating in device staging, imaging, configuration, and deployment.

**Essential Duties and Responsibilities: **

- Provide Tier 1–2 desktop and endpoint support for internal employees

- Troubleshoot hardware, operating systems, peripherals, and enterprise applications

- Manage user onboarding/offboarding, device setup, and account access

- Escalate complex issues appropriately and document resolutions

- Prepare, stage, and configure customer devices using Windows AutoPilot

- Validate device readiness for Out-of-Box Experience (OOBE) delivery

- Perform quality testing to ensure devices meet customer and contract requirements

- Assist with endpoint lifecycle management (deployment, refresh, return, disposal)

- Apply standard configurations, security baselines, and updates

- Support endpoint management platforms (Intune, Autopilot, MDM tools)

- Perform modifications, updates, and group policies on customer systems

- Maintain applicable DoE and DoD security protocols

- Support audit readiness, security, and compliance requirements

- Identify opportunities to improve processes, automation, and user experience

- Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values

**Job Qualifications/Requirements: **

- Excellent interpersonal skills to work with customers and management

- Strong troubleshooting, documentation, and communication skills

- Exceptional time management and organizational skills

- Ability to manage multiple tasks in a fast-paced environment

- Ability to follow established service protocols consistently

- Experience working in a team-oriented, collaborative office environment

- Excellent driving record for travel between Albuquerque, Santa Fe and surrounding areas

**Education and Experience: **

- Two or more years of computer technologies field support experience

- Experience providing desktop or endpoint support in a Windows environment

- Windows 11 experience

- Familiarity with Microsoft 365 and basic identity concepts (Azure AD / Entra ID)

- Experience with remote access support software

- Experience with a password manager, preferably LastPass

- Working experience with IT ticketing systems

- Able to lift 30 lbs. regularly

- Desired but not required, current CompTIA, A+, Networking+, Security+

IT Desktop Support Technician

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