Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit  http://www.amdocs.com/
 
At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

Industry: Software Development
Company Size: 10,001+ employees

Amdocs

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**Who We Are **

At **Amdocs **, we help the world’s leading communications and media companies build and operate next‑generation digital experiences. Our **Fiber & Broadband ** organization partners with service providers at moments of high change—supporting large‑scale modernization, BSS/OSS transformation, and fiber expansion initiatives.

**In One Sentence **

We are seeking a senior telecom transformation leader who can own large‑scale fiber and broadband programs end‑to‑end, act as a trusted C‑suite advisor, and drive complex BSS/OSS delivery with strong commercial, governance, and people leadership in a consulting‑led professional services environment.

**What Will Your Job Look Like? **

- Own end‑to‑end delivery of large‑scale fiber and broadband transformation programs across advisory, implementation, migration, stabilization, and transition

- Act as the senior executive owner for complex programs, accountable for delivery quality, financial performance, governance, and customer outcomes

- Serve as a trusted advisor to C‑suite and senior customer stakeholders, shaping transformation roadmaps and long‑term strategy

- Lead senior consulting and program leaders while building high‑performing, people‑centric delivery teams

- Drive adoption of modern, AI‑enabled delivery practices to improve predictability, insight, and execution quality

- Manage commercial performance within a Time & Materials professional services model, including utilization, scope, margin, and staffing mix

**All You Need Is… **

- 10+ years of telecommunications experience, including Professional Services, consulting, or large‑scale transformation delivery

- Proven leadership of fiber, broadband, or CSP modernization initiatives

- Deep experience with BSS/OSS implementations, modernization, and large‑scale migrations

- Executive presence with strong customer‑facing communication and governance skills

- Ability to operate effectively in high‑change, ambiguous environments while balancing speed, rigor, and long‑term impact

**Why You’ll Love This Role **

- Work on high‑impact fiber and broadband programs shaping the future of connectivity

- Lead complex, visible transformation initiatives with Tier‑1 service providers

- Operate in a consulting‑led environment focused on delivery excellence, customer trust, and measurable outcomes

Customer Service Executive

At Illumina, our goal is to apply innovative technologies and revolutionary assays to the analysis of genetic variation and function, making studies possible that were not even imaginable just a few years ago. These studies will help make the realization of personalized medicine possible. With such rapid advances in technology taking place, it is mission critical to have solutions that are not only innovative, but flexible, scalable, and complete with industry-leading support and service. As a global company that places high value on collaborative interactions, rapid delivery of solutions, and prioritizing the needs of its customers, we strive to meet this challenge. Illumina’s innovative, array-based solutions for DNA, RNA, and protein analysis serve as tools for disease research, drug development, and the development of molecular tests in the clinic.

Industry: Biotechnology Research
Company Size: 5,001-10,000 employees

Illumina

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

**Position Summary**

The Customer Support Specialist builds strong relationships with customers and serves as a liaison between customers and cross-functional groups across the company. This position will have strong communication skills and be able to remove roadblocks and provide quick resolution for customers and internal teams. They should have experience interfacing with and supporting internal and external customers and/or distributors managing order fulfillment and service operations. The Customer Support Specialist contributes to the company's ability to meet sales goals while providing an exceptional customer experience.

**Key Responsibilities**

-  Validate technical aspects of orders to ensure order accuracy, completeness and technical feasibility along with company requirements for shipping and revenue recognition.

-  Review, book and manage all aspects of commercial and internal sales orders received from the business in an efficient and timely manner.

-  Provide customers with order verification, updates on delivery dates, product availability and pricing.

-  Coordinate with service team to arrange delivery of instruments, installation reagents and other reagents and parts as required.

-  Analyzes problems, determines approach within guidelines, prepares reports and recommendations.

-  Coordinates high level activities between departments and outside parties.

-  Provide phone and email support to internal partners.

-  Monitor orders and update status to ordering parties.

-  Proactive communication to field service team when change of order status is received.

-  File documentation promptly and assist in auditing.

-  Coordination and administrative aspects of Order Entry, Order Fulfillment, Credit/Rebill, Case/Complaint Creation, Contract and Backlog Management including but not limited to the use of multiple Systems (SFDC, SAP, MS Office Suite, Cognos, etc)

-  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

-  Exercises judgment within defined policies, procedures and practices to determine appropriate action.

-  Builds productive collaborative working relationships both internally and externally.

-  Understands and applies best practices and knowledge of internal/external business challenges to improve processes or services.

-  May support Key Accounts, projects or other duties as assigned to meet business needs.

**Minimum Requirements**

-  Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

The estimated base salary range for the Customer Care Specialist role based in the United States of America is: $62,900 - $94,300. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long‑term growth in the role. Most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

Customer Care Specialist

Headquartered in Macedonia, OH, a suburb of Cleveland, Great Day Improvements is a vertically integrated, direct-to-consumer provider of premium home improvement products including Champion Windows, Patio Enclosures, Universal Windows Direct, Apex Energy Solutions, Stanek Windows, and The Bath Authority. 

Great Day has an expanding workforce of over 2,300 employees across 81 metropolitan markets throughout the United States.

The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies. Great Day Improvements has an excellent reputation with an A rating from the BBB and an overall Google rating of 4.5 with over 2,300 reviews. 

To learn more, visit www.championwindow.com, www.patioenclosures.com, www.universalwindowsdirect.com, www.stanekwindows.com, www.greatdayimprovements.com, www.apexenergygroup.com; www.thebathauthority.com

Industry: Construction
Company Size: 1,001-5,000 employees

Great Day Improvements, LLC

**CALL CENTER AGENTS - TWINSBURG, OHIO**

**PAID TRAINING, Up to $18 HOURLY, PTO & BENEFITS - FULL TIME POSITION**

~~**FULL TIME MORNINGS, EVENING & WEEKEND POSITIONS STARTING $17 HOURLY + BONUSES FOR DAYS & $18 + BONUSES FOR EVENINGS** ~~**IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office**

Great Day Improvements is **GROWING! ** We are seeking friendly upbeat people to join our Customer Care Team!

Our Customer Care Specialists are the first point of contact with customers and are responsible for the **BEST ** first impression!

Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants.

**We are seeking FULL TIME - MORNINGS, EVENINGS & WEEKENDS**

**HOURS**

**MORNING HOURS - IN OFFICE MONDAY - FRIDAY 830 AM - 500 PM / WEEKEND ROTATION ARE REMOTE**

**EVENING HOURS - REMOTE MONDAY-THURSDAY 100 PM - 930 PM, FRIDAY 1130 AM - 800 PM / WEEKEND ROTATION**

-  Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.

-  Provide an exceptional customer experience with each call.

-  Accurate entry of customer’s information into our database to set each appointment.

-  Make outbound calls to potential customers as necessary for various follow-up initiatives.

-  Additional administrative duties as required.

-  Exceptional verbal and written communication skills

-  Exceptional listening and problem-solving skills

-  Must be very well organized

-  Ability to speak clearly and concisely over the phone

-  Ability to multi-task (talk and type simultaneously) and overcome objections

-  Upbeat, positive and professional attitude - a team player

-  Must genuinely enjoy helping customers

-  Proficiency with computers is required along with an aptitude to learn our phone and database systems

-  Accuracy and attention to detail are must-have traits

-  Reliable attendance and punctuality

**PAID TRAINING - EQUIPMENT SUPPLIED**

- Must have high-speed internet connection

- Must be self-disciplined to stay on task

- Must have ability to speak with customers without any major background noise or distractions while on the phone

- Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

GDI is an Equal Employment Opportunity Employer

~~#INDGDICCA ~~

Call Center Agents

Trade. Invest. Earn. 

rbnhd.co/social_media_disclosures

Industry: Financial Services
Company Size: 1,001-5,000 employees

Robinhood

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

**About the team + role**

Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All. Our customer experience team supports customers across a wide range of account needs, delivering timely, accurate, and empathetic support across multiple channels.

As a Customer Experience Team Lead, you will help lead a team of customer support representatives responsible for delivering high-quality service and resolving customer issues efficiently. You will coach and develop team members focusing on technical coaching and driving subject matter expertise. You’ll support the Customer Experience Manager to ensure operational excellence, and act as a point of contact for escalations and complex customer situations. In this role, you will help drive performance through coaching, quality standards, and service-level accountability while partnering with operations, quality assurance, and compliance teams to continuously improve the customer experience.

**Schedule & Work Environment**

~~**This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance.** ~~~~**The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.** ~~At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

**What You’ll Do**

- Help develop a team of customer experience representatives delivering support directly to our customers

- Provide ongoing coaching and performance feedback to drive strong customer outcomes and team development

- Handle escalated customer concerns and resolve complex issues with urgency and professionalism

- Oversee daily operations including queue management, workforce coordination, and service-level adherence

- Monitor team performance metrics and partner with leadership to drive continuous improvement

- Collaborate with QA, operations leaders, and compliance teams to maintain quality standards and ensure regulatory alignment

- Lead by example by supporting the queues and our customers directly during times of surges

**What You Bring**

- Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)

- Strong coaching and leadership skills with a passion for developing frontline talent

- Excellent written and verbal communication skills

- Proven ability to operate in a fast-paced, high-volume environment while managing competing priorities

- Strong analytical and problem-solving skills with attention to detail

- Flexibility in scheduling to support business needs

**What We Offer**

- Challenging, high-impact work to grow your career.

- Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.

- Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.

- Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.

- Employer-paid life & disability insurance, fertility benefits, and mental health benefits.

- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

- Exceptional office experience with catered meals, events, and comfortable workspaces.

**In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.**

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

**Base Pay Range**

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$34—$40 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$34—$40 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$33.15—$39 USD

Click here to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Customer Experience Team Lead

As a trusted global outsource provider, we know connection is a universal language. 

It’s our mission at OneTouch Direct to bring the world closer through unparalleled human interactions, tailoring our services to meet each client’s unique needs.

 Our people-first culture means we believe in the power of every interaction to build stronger, more meaningful connections. Our agents are the best in the industry because they genuinely care about providing authentic experiences that leave a lasting, positive impression. Their expertise lets us consistently offer personalized, precise outreach solutions because we understand the needs of our clients and their customers. 

 We don’t just achieve our clients’ business goals; we live a people-first culture that optimizes performance with a relentless drive for results. Here, you don’t just see the results—you feel them. 

When top-tier service and genuine connection come together, expect the extraordinary.

Industry: Outsourcing and Offshoring Consulting
Company Size: 1,001-5,000 employees

OneTouch Direct

**Call Center Customer Support Representative**

Join our dynamic team at **OneTouch Direct ** and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience.

As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.

**Key Responsibilities**

- Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries.

- Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively.

- Document customer interactions and maintain accurate records to ensure continuity of service.

- Educate customers about services and promotions to enhance their experience.

- Collaborate with team members to improve overall service delivery and customer satisfaction.

Join us at OneTouch Direct, where your customer service skills can shine!

**Shift**

Available shifts may include flexible hours, including evenings and weekends.

**Requirements**

- Strong verbal communication and interpersonal skills.

- A customer-focused mindset and passion for helping others.

- Ability to work in a fast-paced environment while handling multiple tasks.

- Proficiency in computer applications and systems.

- Previous experience in customer service or call center preferred but not required.

- High School Diploma or equivalent is required.

**Benefits**

-  Full-Time Hours: 40 hours per week schedule

-  GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!

-  6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks!

-  Supportive Environment: Classroom training, plus ongoing support for your success!

-  Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!

-  Benefits: Health Care Plan (Medical, Dental & Vision)

-  Culture: Diverse, welcoming culture with Employee Resource Groups

-  Referrals: Refer a friend and earn up to $2,000 per person!

Customer Support Representative - AT&T

DMI is a leading global provider of digital services working at the intersection of the public and private sectors. With broad capabilities, including infrastructure support services, cybersecurity, cloud and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI is continually recognized as a Top Workplace in both regional and national categories. To learn more, please visit www.dminc.com.

IMPORTANT NOTICE:  We have become aware of a cryptocurrency-based scam that misappropriates our logo and utilizes domain names similar to ours. Please be assured that DMI will never, on its own or through a staffing agency, solicit cryptocurrency or other deposits in connection with a job application or similar activity.  If you have been a victim of this scam or any other cyber crime, DMI encourages you to report it to the Internet Crime Complaint Center (IC3) at www.ic3.gov.

Industry: Information Technology & Services
Company Size: 1,001-5,000 employees

DMI (Digital Management, LLC)

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efﬁcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

**About The Opportunity**

DMI, LLC is seeking a **Customer Support Representative Specialist ** to join us.

**Duties And Responsibilities**

-  Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.

-  Using ITIL-based service management processes, they log, classify, and resolve incidents and service requests, including processing move, add, change, and delete account requests.

-  Proactively monitors incidents nearing SLA thresholds, escalating as needed to ensure accountability and timely closure.

-  They identify trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes.

-  This role is critical to delivering reliable and responsive IT support that enhances productivity and minimizes downtime.

**Qualifications**

**Required Skills & Certifications:**

-  In-depth knowledge of IT service desk operations

-  Expertise in ticket resolution and escalation

-  Strong customer service and communication skills

-  Ability to identify and resolve recurring issues

-  Analytical skills

-  Omnichannel Support

**Background Requirements: ** Must possess or be eligible to obtain and successfully complete a Public Trust background investigation and/or a Public Trust clearance.

**Citizenship Status Required: ** Must be a U.S. Citizen

**Physical Requirements: ** None required for this position.

**Location: ** Remote, US

**Working at DMI**

DMI Is a Diverse, Prosperous, And Rewarding Place To Work. Our Culture Is Shaped By Five Core Values That Guide How We Work, Grow, And Succeed Together

-  Do What’s Right – We lead with honesty and integrity.

-  Own the Outcome – We take responsibility and deliver.

-  Deliver for Our Customers – We are relentless about delivering value.

-  Think Bold, Act Smart – We innovate with purpose.

-  Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

-  Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.

-  Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.

-  Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.

-  Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.

-  Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

-  No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

**Job ID: ** 2026-28657

Customer Support Representative Specialist

MissionHires is a recruiting platform that helps hyper-growth companies hire passionate talent who aligns with their mission and values.

Industry: Technology, Information and Internet
Company Size: 2-10 employees

MissionHires

The Customer Support Representative is responsible for delivering high-quality customer service through phone-based support while accurately managing data entry and administrative tasks. This role requires strong communication skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

**How You'll Contribute **

- Provide general administrative support to ensure smooth daily operations, including answering phones, managing emails, and entering orders.

- Serve as the primary point of contact for customer inquiries via phone and email

- Provide prompt, professional, and accurate responses to customer questions and concerns

- Assist with accounts payable, bank deposits, and procurement and purchasing of raw materials for production.

- Support order processing, invoicing, and customer service inquiries to ensure high client satisfaction.

- Organize records and filing systems for digital and physical documents.

- Help with inventory management and assist the production team as needed.

- Manage office supplies and coordinate facility needs to ensure a productive work environment.

**What Makes You a Great Fit **

- Proven experience in Customer Service or in a similar role.

- Proficiency with office software, especially Microsoft Office Suite (Excel, Word, Outlook) and Microsoft Teams.

- Excellent organizational skills, attention to detail, and ability to multitask.

- Strong communication and interpersonal skills to interact with clients and team members professionally.

- High level of integrity and ability to maintain confidentiality.

- A proactive approach to problem-solving with a desire to learn and take initiative.

- Familiarity with QuickBooks or similar accounting software is a plus.

**Education / Experience **~~ ~~

- 1–3 years of customer service or call center experience preferred

- High School or equivalent (Preferred)

- Strong verbal communication and active listening skills

- High attention to detail and accuracy in data entry

- Professional demeanor and problem-solving mindset

- Bilingual a plus

**Schedule **~~ ~~

- Monday - Thursday, 8:00 AM - 6:00 PM

- Full-time - 10-hour shifts

- Expected hours**: ** 40 per week

- Work Location: In person - Tampa, FL 33634

**Perks & Benefits **

- 401(k)

- 401(k) matching

- Employee discount

- Health insurance - ICHRA

- Paid time off

- Opportunities for skill development and career growth.

- Safe, collaborative, and supportive work environment

Customer Support Representative (Phone & Data Entry)

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