Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. 

For more information, please visit grail.com.

Community Guidelines: https://bit.ly/3xigb24

Industry: Biotechnology Research
Company Size: 1,001-5,000 employees

GRAIL

Savvy Admin PROD

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com

The Customer Service Coordinator (CSC) serves as the primary point of contact when a customer interacts with GRAIL via phone, email, and chat. In addition to being responsible for receiving inbound communications from customers within GRAIL’s virtual contact center environment, the CSC demonstrates a firm understanding of the importance of exceptional service within the realm of cancer care.

The CSC is committed to personal and professional change and growth, meeting the needs of the customer and the company, and making a true difference in a caller’s day and within the healthcare landscape as a whole.

This role is based in Menlo Park, California, and will move to Sunnyvale, California, in Fall 2026. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 40%, or 16 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 40% requirement for the site. At our Menlo Park campus, Tuesdays and Thursdays are the key days where we encourage on-site presence to engage in events and on-site activities.

**Responsibilities**

- Respond to inbound communications within GRAIL’s virtual contact center environment.

- Demonstrate ownership of each customer interaction, seeing all cases through to completion.

- Accurately document all interactions with customers in GRAIL’s customer relationship management (CRM) software.

- Enter and qualify customer and patient information into GRAIL’s laboratory information management system (LIMS).

- Interact effectively with GRAIL’s call center software.

- Demonstrate a working knowledge of laboratory operations and a willingness to contribute to laboratory processes.

- Document interactions in a clear, concise, and thorough manner, and ensure proper completion of tasks during scheduled working hours.

- Maintain the highest level of courtesy and hospitality under all conditions.

- Embody GRAIL values and communicate with others in accordance with these standards.

- Remain composed in conflict situations and escalate issues when appropriate.

- Demonstrate thorough knowledge of GRAIL products and procedures.

- Communicate effectively with coworkers and non-laboratory personnel.

- Identify process improvement opportunities and report them to customer service management.

- Adhere to Standard Operating Procedures (SOPs) pertaining to customer service.

- Comply with GRAIL policies regarding Bloodborne Pathogen Exposure Control, Chemical Hazards, Illness and Injury Prevention, Fire Safety, and Quality Assurance.

- Abide by CLIA, CAP, HIPAA, and other state, federal, and regulatory guidelines.

- These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.

**Required Qualifications**

- Bachelor’s Degree or an equivalent combination of education and experience.

- A minimum of one year of customer service experience in a call center or related environment.

- Strong customer service and communication skills.

**Preferred Qualifications**

- Strong communication skills with coworkers, managers, and customers.

- Strong organizational skills and meticulous attention to detail.

- Ability to accept, integrate, and apply constructive feedback in a professional manner.

- Ability to prioritize tasks and drive results with a high emphasis on quality.

- Ability to work as part of a team within a highly collaborative environment.

- Strong computer, internet, and software operation skills.

**Physical Demands/ Working Environment**

- Ability to travel as required as needed

- Hours and days may vary depending on operational needs.

- Standing or sitting for long periods of time may be necessary.

- Some lifting (up to 25 pounds) may be necessary.

The expected, full-time, hourly scale for this position is $24/hr-$29/hr. Actual base pay will consider skills, experience, and location.

This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs.

GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at rc@grailbio.com if you require an accommodation to apply for an open position.

GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!

Customer Service Coordinator (Inbound) #4535

Founded in 1919 as a two-car repair garage on the North Shore of Oahu, Servco Pacific Inc. is Hawaii’s largest private company with operations in the United States and Australia. Servco owns a diverse group of automotive businesses including exclusive distributorships of Toyota, Lexus, and Subaru in Hawaii; a network of over 30 retail dealerships in Australia and Hawaii, and Hui Car Share. It is one of the Top 30 largest automotive dealer groups based in the U.S., the largest Toyota dealer group in Australia, and has been recognized as a 2023 US Best Managed Company and one of the “Best Places to Work in Hawaii” for 19 consecutive years. In addition to its automotive holdings, Servco is an active investor in venture capital. Servco’s largest investment to date is its ownership of the iconic lifestyle brand, Fender Musical Instruments Corporation, the world’s largest electric guitar, bass, and amp company.

Industry: Retail
Company Size: 1,001-5,000 employees

Servco Pacific Inc.

At the Servco Customer Care Center, we provide top notch service to our customers. If you have a positive attitude, like to work in a fast-paced environment, and enjoy helping others, this may be the position for you. Customer Care Coordinators work in our centralized call center and assist customers with scheduling appointments for service at our various dealerships across Hawaii.

Learn more about being a Customer Service Coordinator at Servco at: https://youtu.be/x2u0x29I2Wg

**Responsibilities**

- Answer inbound phone calls and make outbound follow-up phone calls in a timely manner

- Assist customers with scheduling appointments by phone and follow-up with customers regarding email and online appointment requests

- Accurately identify and document appropriate service and maintenance needed

- Coordinate shuttle or loaner service, as requested

- Effectively resolves customer issues or concerns

- Ensures regular communication with customers to include reminder calls, status updates on vehicle service, scheduling follow-up appointments, etc.

**Requirements**

- High School Diploma or equivalent education

- Minimum 2 years of customer service experience

- Excellent communication and listening skills

- Ability to multi-task and stay calm under pressure

- Basic computer skills and able to type a minimum of 25 wpm

- Must be flexible to work a full-time schedule between Monday through Saturday

**Customer Service – Call Center Representative – Call Center Agent – Call Center Coordinator**

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

**Interested?**

Visit www.servco.com/careers to apply online or email us at careers@servco.com.

~~Equal Opportunity Employer and Drug-Free Workplace~~

Pay Range: $19.42 - $24.36 per hour

Customer Care Coordinator

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. 

With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.

Industry: Airlines and Aviation
Company Size: 10,001+ employees

American Airlines

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $22.64 per hour.

**What You'll Do**

- Promotes and sells air travel to the traveling public or freight forwarders

- Provides assistance with passenger check-in and cargo acceptance

- Interprets government rules and requirements for domestic and international travel or cargo shipments

- Meets and dispatches aircraft within established times

- Provides assistance to distressed passengers and customers

- Protects company property and revenue

- Provides for safe travel

- Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks

- Uses organizational skills to perform multiple tasks within a limited time period

- Is self-motivated and requires minimal supervision

- Responds and assists during security and emergency situations

- Follows internal/external policies and procedures

- May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers

- Responsible for the overall performance within work area and may be required to lead and direct the work of other employees

- May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

- High school diploma or GED

- Read, write, fluently speak and understand the English language

- Bilingual language skills required in some locations

- Applicable valid driver’s license as required by local authorities

- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

- Ability to work irregular and/or extended hours, including weekends and holidays

- Must report to work on a regular and timely basis

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Coordinator Full Time

For over 35 years, the team at Ignyte Insurance has fueled explosive growth in the specialty insurance arena. With a proven acquisition platform, we manage over $1B+ in premium across a diverse range of specialty programs and brands worldwide.

Our portfolio includes innovative and market-leading insurance brands such as:
•	American Collectors Insurance
•	J.C. Taylor Insurance
•	Heacock Classic
•	Condon Skelly
•	AllClear Travel Insurance
•	InsureandGo Travel Insurance
•	International Student Insurance
•	Envisage Global Insurance
•	ISO Student Health
•	Acquis
•	Kingfisher Insurance
•	First Underwriting Limited
•	Kingsbridge Contractor Insurance

Led by industry veterans Geof McKernan, Bill McKernan and Marc Castellucci, we specialize in partnering with high-performing companies in unique, niche industries — and taking their success to the next level.

With a track record of building and scaling successful insurance programs since 1990, we are relentlessly focused on growth through strategic mergers and acquisitions. We've executed $4 billion+ in transactions across North America, the UK, and Europe — making us one of the fastest-growing global specialty insurance providers in the industry.

Why the “Y” in our name? Because at Ignyte, we never follow the crowd.

We seize untapped opportunities others don’t see. We leverage unparalleled expertise, transformative technology and scalable resources to drive profitable growth for our brands — and deliver exceptional products and service to their customers that are anything but standard.

Industry: Insurance
Company Size: 1,001-5,000 employees

Ignyte Insurance

**About Us: **ISO Insurance is the world’s largest international student insurance manager, dedicated to providing affordable and suitable health insurance for international students since 1958. We prioritize exceptional multilingual customer service and understand the unique needs of international students. Serving over 1,000,000 students from 200 countries and partnering with 6,700 educational institutions, ISO’s goal is to provide international students with comprehensive health insurance at a price they can afford.

** **

**Job Title: Customer Service Coordinator **

**Location: ** New York, NY

**Employment Type: ** Full-Time, On-Site

** **

**Key Responsibilities: **

- Make outbound calls to warm leads

- Answer inbound inquiries via phone, email, and chat

- Provide guidance on health insurance plans, coverage details, and claims processes

- Follow up consistently to convert leads into customers

- Build trust with customers by providing clear, accurate, and helpful information

- Track interactions and maintain accurate records in our CRM

- Meet or exceed individual sales and customer satisfaction goals

- Collaborate with team members to improve customer satisfaction

** **

**Qualifications: **

1-2 years of experience in customer service, sales, or a related fieldComfortable making outbound calls and handling objectionsStrong problem-solving abilities with a customer-focused attitudeAbility to multitask and thrive in a fast-paced environmentProven experience in customer service or a related fieldStrong communication skills (phone + written)Strong problem-solving abilities with a customer-focused attitudeAbility to multitask and thrive in a fast-paced environmentChinese or Spanish (both written and spoken) proficiency is a plus** **

**What We Offer: **

Competitive salary and benefits package401(k) with annual company profit share contributionFederal holidays and 16 PTO daysBenefits program – medical, vision, dental, disability, and life

Monday-Friday, 9am - 6pm EST

Customer Service Coordinator (ISO)

Claritev is an independent and public healthcare technology, data and insights company making healthcare more transparent, fair and affordable for all. We work across the healthcare value chain to expose imbalanced and inefficient pricing practices. Led by deeply experienced analysts, negotiators and innovators, Claritev provides tech-enabled solutions and services fueled by proprietary data from over 40 years of experience. Today, along with machine learning and AI, we utilize a robust enterprise platform to deliver price transparency, improve payment accuracy, and drive more meaningful analytics and decision-making.

Through Claritev, providers are able to make data-enabled decisions to optimize their service offerings, market position and ultimately deliver high-quality care. Payors and third-party administrators can deliver greater flexibility and value to plan sponsors. Employers can drive cost-efficient benefit design and patients can finally afford the care they need. 

By focusing on customized solutions that that improve transparency, affordability and quality for all key players, we’re igniting a more competitive marketplace — one that lowers overall costs while improving quality. Claritev brings the transparency our nation needs to see its way to a better healthcare system.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

Claritev

**Healthcare Customer Service Advisor**

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive ~~to ~~**bend the cost curve in healthcare ** for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

**Job Summary**

**Service Advisor - work from home**

~~Inbound Call Center - $19.00/hour~~

~~Remote positions~~

~~This position provides quality customer service while effectively responding to a variety of inquiries from customers while documenting all cases according to established policies and procedures. To meet or exceed customer expectations regarding quality and service levels expectations.~~

~~You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.~~

- You will have a steady Monday through Friday 40 hour per week schedule (8 hours per day) based off business needs between the hours below:

- 8:00 am and 8:00 pm ET

- 7:00 am and 7:00 pm CT, or

- 6:00 am and 6:00 pm MT.

- Twice per year, employees participate in a shift bidding process and are able to select from available shifts based off performance and business needs.

- Earn $19.00 per hour and have the opportunity to receive additional bonuses based on performance.

- We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring.

- We also have advancement and growth opportunities available to employees.

- Find more information on what it’s like to be a Claritev employee on our Careers page at www.claritev.com

**DUTIES**

- Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly.

- Respond to inquiries received through the online customer service tools for internal employees, clients and providers with an exceptional customer service experience. Inquiries received will only be for portal cases and the dedicated level two representatives will handle account creation cases, all other cases.

- Provide customer satisfaction to both internal and external customers.

- Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines.

- Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors.

- Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns.

- Collaborate, coordinate, and communicate across disciplines and departments.

- Ensure compliance with HIPAA regulations and requirements.

- Demonstrate Company’s Core Competencies and values held within.

- Please note due to the exposure of PHI sensitive data - this role is considered to be a High-Risk Role.

~~The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.~~

**Compensation**

The salary range for this position is $19/Hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

,

**Requirements**

- Minimum high school diploma or GED

- Minimum 1 year customer service experience

- Previous call center or telephone experience in similar environment and/or industry desired

- Knowledge of proper phone etiquette

- Knowledge of medical terminology desired

- Communication (written, verbal, listening) organization, telephone, and data entry skills

- Ability to work a flexible schedule to accommodate queues

- Knowledge of medical and claim terminology is desired

- Required licensures, professional certifications, and/or board certifications as applicable.

- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues

- Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers

- Ability to effectively handle multiple tasks, prioritize and manage time in a fast-paced environment

- Ability to work independently as well as part of a team

- Ability to use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc.

- Ability to use multiple systems for claims research, contract interpretation, provider network status and verification, applications/nominations, and data integrity

- Ability to work full-time (40 hr.) work week with regular and consistent attendance.

- Ability to work up to an 8-hour shift Monday-Friday between posted hours of operation on-site

- Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

**Benefits**

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

**Your Benefits Will Include**

- Medical, dental and vision coverage with low deductible & copay

- Life insurance

- Short and long-term disability

- Paid Parental Leave

- 401(k) + match

- Employee Stock Purchase Plan

- Generous Paid Time Off - accrued based on years of service

- WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service

- 10 paid company holidays

- Tuition reimbursement

- Flexible Spending Account

- Employee Assistance Program

- Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

**EEO STATEMENT**

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click **here **.

**APPLICATION DEADLINE**

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

Service Advisor

Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has contributed more than 4,500 modules to the ongoing enrichment of Odoo. The network of certified partners, established in more than 120 countries, deploys the solution locally. The software, with more than 1,500 downloads a day, is one of the most frequently installed business suites worldwide.

All Odoo Apps such as Odoo CRM, Odoo Sales, Odoo Accounting, Odoo WMS (Warehouse Management), Odoo HR, Odoo Project, Odoo Events, Odoo Marketing, etc. are integrated with each other.

Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others.

Odoo has offices in the US, Belgium, Luxembourg, India, Hong Kong, Dubai and Mexico. 

Awards:
- 2011 - INSEAD Innovator Award
- 2012 - Highest-ranked Belgian company in the Deloitte Technology Fast50 Benelux (growth of turnover of 1549% in the past 5 years).
- 2012 & 2013 - Bossie Award for the Best Open Source Solution
- 2013 - Trends Gazelles Award
- 2013 - Linux New Media Award for The Best Open Source solution compatible with European Accounting Systems
- 2013 - “L’Entreprise Prometteuse” by Ernst & Young
- 2018 - Trends Gazelles Ambassador 2018 for Middle Enterprises in the Walloon Brabant region
- 2020 - "Deal of the Year" by Trends-Tendances
- 2021 - "Manager of the Year 2020" by Trends-Tendances
- 2021 - Trends Gazelles Walloon 2021 in the Large Business Category

Industry: Software Development
Company Size: 1,001-5,000 employees

Odoo

**Customer Care Associate - Spanish Fluency **

**Hybrid (3 days onsite, 2 days remote) – Brisbane, CA **

~~To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. ~~

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

**About Odoo **

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

**About the job: **

The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

**Responsibilities **

**Client Relationship Management: **

- Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.

- Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.

**Customer Support: **

- Handle a volume of administrative customer requests with speed and accuracy.

- Provide clear customer guidance to help maximize their experience of the Odoo product.

- Maintain excellent communication and customer satisfaction throughout all interactions.

**Operational Excellence: **

- Consistently meet performance metrics related to work ethic and task resolution.

- Utilize tools and processes to manage tasks efficiently in a fast-paced environment.

- Collaborate with internal teams to escalate and resolve more complex cases as necessary.

- Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.

**Knowledge Sharing: **

- Distribute educational materials and resources to assist customers with self-service options.

- Actively document and share insights to improve internal workflows and enhance customer experience.

**Qualifications and Requirements **

- Bachelor’s degree

- Fluency in English and Spanish (professional or native/bilingual: reading, writing, and speaking)

- Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.

- Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.

- Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

**Nice to Have **

- Experience in customer support, account management, or related fields.

- Interest in software products and willingness to learn ERP or SaaS solutions.

- Ability to improve efficiency in resolving repetitive tasks.

**Compensation and Perks: **

- Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits

- PTO (Paid-time-off), paid sick days, and paid holidays

- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals

- $100 towards a work-from-home office setup

- Evolve in a nice working atmosphere with a passionate, growing team!

- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!

- Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $63,000-$79,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

~~Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. ~~

Customer Care Associate (Spanish)

Welcome to Fewer, Better.

Fewer, better is the philosophy behind everything we do. We create timeless collections for the modern woman through meticulous design, carefully selected fabrics and simple functionality.

Each piece is made with integrity and kindness from the highest-quality materials and created by skilled craftsmen throughout Europe, South America, China, and the United States.

Cuyana is driving dynamic changes in the retail landscape. If you connect strongly with our fewer, better ethos, lead with care, and are driven by the opportunity to build the future of retail we want to hear from you.

Industry: Retail Apparel and Fashion
Company Size: 51-200 employees

Cuyana

~~Now hiring! ~~ Full-time **Customer Experience Associate **to join the Cuyana CEx team in a hybrid capacity - splitting time between remote work and hands-on operations support in-person at our Distribution Center in West Oakland.

Are you someone who loves helping others and sees the value in exceptional customer service? Are you an ambitious self-starter who can think quickly on their feet? Then you may have the ideal skills to be part of our team!

~~Benefits: Medical, Dental, Vision, Life, Disability; Vacation, Sick, Holiday Pay; Commuter Benefit, 401k, plus generous Employee Discount.~~

RESPONSIBILITIES:

- Quickly and thoroughly respond and solve customer inquiries via email, phone

- Respond to and communicate with customers in a friendly, positive, professional, and efficient manner

- Process orders, returns and exchanges - for both online and retail channels

- Handle all customer requests and special cases at the distribution center

- Assist with fulfillment functions - packaging, personalization, receiving, QA, transfers, and returns

- Assist with retail operations for all retail locations - including helping customers, completing retail transactions, receiving replenishment shipments

- Cuyana Community - help teammates during peak season, support retail and community events

REQUIREMENTS:

- 1-3+ years of customer service experience

- Passionate about helping customers

- Connection to Cuyana's Fewer, Better philosophy

- Team player, able to collaborate & work well with others

- Positive attitude, self-starter, proactive, and resourceful

- Excellent communication and problem solving skills

- Ability to multi-task, very organized with attention to detail

- Strong e-commerce system capabilities

- ZenDesk, NetSuite, Shopify experience is a plus

- Thrives in fast paced startup environment; able to adapt quickly

- **Flexible availability - ** early/late hours, weekdays/weekends on-site and remotely with a strong internet connection required

A CONNECTION TO OUR VALUES

We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

- **Cultivate Community ** – you are honest, inclusive, and always willing to lend a hand

- **Create Excellence ** – you are accountable, decisive, and drive for results

- **Build & Evolve **– you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $20- $23/hr, commensurate with geographical location, skills, and experience.

Cuyana is proud to be an Equal Opportunity Employer. It is Cuyana's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, and hiring decisions are made accordingly.

Customer Experience Associate

Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drives continuous improvement and innovation in our full-service global assignment and relocation services. 

Altair Global is one of the largest, independent relocation management companies based in the United States. Altair services are coordinated from U.S. regional service centers in Frisco, Texas; Shelton, Connecticut; Walnut Creek, California; and Minnetonka, Minnesota. We have global offices in London, Paris, Brussels, Dublin and The Hague, as well as Singapore and Shanghai. Our global headquarters office is in Frisco, Texas.

Industry: Human Resources Services
Company Size: 501-1,000 employees

Altair Global

**ESSENTIAL JOB FUNCTIONS: **

- General knowledge of Consultant’s assigned clients’ programs

- Respond to general inquiries from customers when Consultant is not available

- Communicate consistently with Consultant on any activities with customers

- Assists in ordering services and providing documents and information for assigned customer files

- Timely and complete documentation of activity in Altair systems

- Process customer requests for benefits including but not limited to disbursements, lodging and travel

- Any additional tasks, activities, and/or projects as required

**EDUCATION: **

High School diploma or the equivalent combination of experience, skills, training, and education required.

** **

**TRAINING and EXPERIENCE: **

- Prior administrative experience and skills with exceptional follow-up skills

- Ability to deliver a great customer experience

- Demonstrated organizational and time management skills, high diligence

- Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)

- Able to confidently communicate at multiple levels across the Company and with others as required.

- Ability to manage multiple tasks simultaneously

- Deadline and time sensitive

**WORK/PHYSICAL ENVIRONMENT: **

Office setting and/or home office work environment. Team members must be able to operate standard office equipment. Team members spend a substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable team members with disabilities to perform the essential job functions.

Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Quince is an affordable luxury brand that sells high-quality fashion and home goods at radically low prices— direct from the factory floor. The company has pioneered a manufacturer-to-consumer (M2C) retail model in which factories produce inventory on a near just-in-time basis and ship their goods directly to consumers' doorsteps, cutting out financial and environmental waste. Quince is headquartered in San Francisco, CA and partners with more than 50 top manufacturers around the world.

Most recently, Quince completed a $77 million Series B upround raise. The investment was led by Wellington Management with participation from GGV Capital, and continuing participation from Basis Set Ventures, Insight Partners, Lugard Road, and 8VC.

Visit Quince at quince.com or on Instagram at @onequince.

Industry: Retail
Company Size: 51-200 employees

Quince

**ABOUT QUINCE**

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

- Customer First: We prioritize customer satisfaction in every decision.

- High Quality: True quality means premium materials and rigorous production standards you can feel good about.

- Essential Design: We focus on timeless, functional essentials instead of chasing trends.

- Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

- Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

**OUR TEAM AND SUCCESS**

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

**The Role**

Be the human heartbeat behind Quince. You’ll connect with customers across chat, email, phone, and social channels — delivering thoughtful service, timeless quality, and trust in every interaction.

**What You’ll Do**

- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.

- Resolve issues with empathy, turning challenges into positive experiences.

- Navigate tools efficiently while keeping the human touch.

- Share insights and recurring patterns to help improve the experience.

- Become a product expert to guide customers authentically.

**What Success Looks Like**

- CSAT ≥ 4.8/5

- First-Contact Resolution ≥ 80%

- QA Score ≥ 95%

- Meets SLAs (chat ≤ 60s, email ≤ 4h, phone ASA ≤ 60s)

- Contributes at least one actionable improvement per month

**What You Bring**

- Digital Intelligence: Comfortable adopting new tools to enhance service.

- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.

- Ownership: Takes full responsibility for outcomes and anticipates customer needs.

- Adaptability: Thrives amid change while maintaining calm and consistency.

**Growth Opportunities**

- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)

- Leadership Tracks: Senior Associate → Team Lead → CX Manager

- Enablement Tracks: Quality & Training or Workforce Management

**Why You’ll Love Working Here**

- Impactful work shaping customer loyalty

- Culture of ownership and autonomy

- Continuous growth in a fast-paced, luxury-brand environment

- Beautiful products, transparent pricing, and happy customers

**Compensation & Benefits**

- $20/hour starting, $21/hour after 90 days

- Up to $1,000/month performance bonus

- 3-week paid training and onboarding

- Set schedule with guaranteed hours

- Medical, dental, vision, life, disability, 401(k), and more

- Referral bonuses of up to $1,000.

**Requirements**

- High School diploma or GED

- Minimum 2 years of customer service experience

- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally

- Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

~~Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required.~~

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range: $21 USD - $21 USD

**WHY QUINCE?**

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

**EQUAL OPPORTUNITY & HIRING INTEGRITY**

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.

~~Security Advisory: Beware of Frauds~~

At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

*Reminder: Never include personal account information when posting on LinkedIn.*

Salem Five Bancorp is the parent company of Salem Five (www.salemfive.com), a mutual institution founded in 1855 which designs and delivers sophisticated retail and commercial banking products and services coupled with smart technology. Salem Five’s products and services all originate from its belief that, with the right tools and expert service, it is possible to make money less complicated and thereby make customers’ lives simpler and easier.  Among the first banks in the country to offer online banking, Salem Five continues to innovate, providing banking access wherever its customers need it: online, mobile, ATMs, offices, phone, email and more. Salem Five is one of the largest Massachusetts-headquartered banks with $5 billion in assets and 34 retail branches across northeastern Massachusetts. Salem Five deposits are insured through the FDIC. Equal Housing Lender.

Industry: Banking
Company Size: 501-1,000 employees

Salem Five Bank

**Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.**

~~This position is located in the Salem, MA offices and offers hybrid work opportunity.~~

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

The Customer Experience Associate is a key role within the Contact Center focused on providing exceptional service to Salem Five Consumer and Business customers in line with the banks’ multi-channel service strategy. Primary responsibilities involve communicating with customers and prospects via phone, chat, email and secure messaging. Customer Experience Associate new hires receive extensive training from dedicated resources and supervisors to support their success and career growth. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.

- Verbal and written customer service skills across multiple communication channels

- Consumer/Business deposit and loan product offerings

- Digital Technology (includes online banking & mobile platforms)

- Fraud prevention and detection

- Systems proficiency and navigation

- Referrals to other Salem Five business lines, and the cross-sell of additional Salem Five products and services (no cold-calling)

- Strong advocacy for the Salem Five brand

**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following; however other duties may be assigned.

- Provide an outstanding Customer Experience to Salem Five customers and prospects via phone (primary), chat, email and online banking.

- Ability to support the departments’ efforts to deliver an exceptional customer experience… no matter what it takes

- Be able to demonstrate a high level of proficiency with Salem Five’s products and digital technology offering

- Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms

- Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)

- Assumes additional responsibilities including projects, testing, training, etc. commensurate with experience and job grade level Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change

- Work as team within the Contact Center and across Salem Five Bank; Collaborate. Communicate. Support.

- Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect customers and the Bank.

**Qualifications**

**QUALIFICATIONS, EDUCATION and/or EXPERIENCE to be a Customer Experience Associate I or II. The ideal candidate will have the following skills and experience:**

Associate or bachelor’s degree and/or previous customer service experience preferred. Currently looking for people with prior banking/financial services experience.

**Benefits/Incentives **: We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

**Salary Range **: $42,000 - $65,000 plus incentives

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, and performance. This range may be modified in the future.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and to utilize telephone/computer. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision.

**Ready to apply **? If this job sounds like a fit for you, then click on **Apply **/**Apply Now ** in this posting. We look forward to talking with you.

**No unsolicited resumes accepted from agencies. **

Customer Experience Associate I

In 2009, a vision began forming into a reality. But truth is, we are just getting to our starting gate. 

Based in Denver, CO, there is a Flock of individuals who come to work each day and believe in the same dream. Create a customer experience unlike any other while selling one-of-a-kind boots. Not just by smiling or saying hello as a customer walks through our doors. But instead change it in a way that every customer, who purchases or not, has a unique and special experience. And who can call our customer service, and no matter the situation we are here to help. That each person who orders online will get a handwritten note; making everyone feel like a true individual. 

For us, our twenty Brick and Mortar stores are our home.  Our employees aren’t defined by our company. Instead, our company is defined by our employees. We are lucky to have our stores as a base for our training and it is the best training anyone can get, for every position. 

We officially launched our website, FreebirdStores.com. We do it all right here, in-house. Designing, Buying, Inventory, Store & E-commerce Fulfillment, Warehousing, Store Management, Marketing, Social Media, Graphic Design, Sales Training and so much more. Each day we see how one job relies and leans on the other. We are able to see it all come full circle right before our eyes. Working in a small, privately owned company, each employee is given the opportunity to showcase their self-starter mentalities. No voice is louder than the next, and no idea is shot down. There are endless possibilities to move up, based on your own drive and where you want your career to take you. We are all on the same playing field, equal as one, fighting for the same thing. 

Our employees are dreamers, believers, go-getters, self-starters, determined to change the notion of retail and the customer experience. All while getting to wear some of the most exclusive and stylish boots around.

Industry: Retail
Company Size: 51-200 employees

FREEBIRD STORES, Inc.

**Why You'll Love This Role: **

- We’re customer-obsessed – you’ll have the opportunity to create meaningful, memorable experiences for customers who truly love our brand.

- You’ll support customers who value one-of-a-kind, handcrafted boots, and you’ll play a key role in helping them feel confident and excited about their purchase.

- We’re a small, close-knit team, which means your voice matters and your impact is felt every day.

- You’ll work cross-functionally, learn quickly, and help shape how we deliver exceptional customer experiences as we grow.

- If you enjoy taking ownership, problem-solving, and being part of a brand built on craftsmanship and care, you’ll feel right at home here!

**Responsibilities: **

- Deliver personalized, high-touch customer experiences that feel uniquely Freebird and consistently exceed expectations via email, chat, and other support channels.

- Become an expert on our product line – learning every detail to confidently identify, describe, and recommend styles and sizes, helping customers find the perfect pair.

- Support customers through live web chat and email with professionalism, warmth, and efficiency.

- Follow up post-purchase to ensure satisfaction and strengthen long-term relationships.

- Troubleshoot and resolve customer concerns by identifying root issues and coordinating appropriate solutions.

- Communicate cross-functionally with management, marketing, sales, and warehouse teams to ensure seamless order fulfillment and service execution.

- Manage inbound emails and live chat inquiries related to orders, shipping, returns, and general brand questions.

- Manage and resolve shipping-related issues, including FedEx claims and chargeback support.

- Maintain accurate documentation and follow established customer support processes.

- Additional responsibilities may be assigned as needed.

**Requirements: **

- **While this position is remote, training and periodic in-person meetings will be required. **

- **Resides in Colorado and can be available to meet in-person in the Greater Denver Area **

- Strong written communication skills with a customer-first mindset.

- Ability to handle sensitive situations with professionalism and care.

- Organized, detail-oriented, and comfortable managing multiple cases at once.

- Familiarity with Shopify, Google Workspace, Slack, and Gladly is a plus.

- Previous experience in customer service, e-commerce, or retail support preferred.

- A customer-first mindset with a genuine passion for creating exceptional experiences.

- An interest in fashion, styling, and current trends.

**Compensation: ** $24-$28 hourly depending on experience

**Benefits: **Health Insurance, Company Paid Life Insurance, 401k with match, Competitive PTO package

Suppli is the end-to-end A/R, collections and payments platform that powers trade credit for leading B2B distributors. 

It's like adding a digital credit teammate. Always on, always accurate, and never out to lunch, Suppli automates the entire A/R workflow from customer onboarding through cash application. 

New customers complete branded digital credit applications from their phone—Suppli pulls bank references, collects trade references automatically, and sends everything to your credit team for instant review. 

Once approved, automated collection workflows handle follow-up via text and email based on aging and customer behavior, so your team focuses on exceptions instead of routine calls. 

When payments arrive, AI reads the data from checks, wires, lockbox files, and bank feeds, matches amounts to open invoices, and posts directly to your ERP with full remittance detail.

More than software - it's the team member you didn’t know you were missing.

We are proud members of industry trade groups like Affiliated Distributors (Preferred Service Provider), Industrial Supply Association, NEMEON (Preferred Vendor), LMC (Preferred Vendor) and NRMCA.

Industry: Software Development
Company Size: 11-50 employees

Suppli

Austin, TX or Remote (US) | Full-time | Salary + Equity

**About The Role**

This is an early, high-leverage hire at Suppli. As one of our first customer-facing team members, you won't just close tickets — you'll be building meaningful relationships with our customers who will know you by name. You'll work directly with our founders, engineers, and customers to make sure every interaction with Suppli feels fast, human, and genuinely helpful.

We're looking for someone who takes full ownership, moves without being asked, and uses AI not as a novelty but as a daily tool — to draft faster, research smarter, and spend their time on the things that actually matter.

Who Thrives Here (read this first — it saves everyone time)

**You own the outcome, not just the ticket. ** You don't close a support request and move on — you ask why it happened, whether it will happen again, and what we should do about it. You connect the dots between individual issues and systemic problems.

**You're AI-native, not AI-curious. ** You use tools like Claude, ChatGPT, or similar every day — to draft responses, summarize call transcripts, research edge cases, and build internal documentation faster than anyone expects. You don't wait to be taught; you find the workflow yourself.

**You context-switch well. ** One hour you're triaging a complex onboarding issue. The next you're writing a help article, logging a bug in Linear, and jumping on a quick call with a supplier. You don't lose the thread. You thrive in the fluidity.

**You communicate with precision and warmth. ** You write responses that are clear and human — not robotic, not over-apologetic. On a call, you put customers at ease and come away with useful information. You can translate a technical issue into plain language and a customer complaint into a clear product requirement.

**You have a bias for action. ** When something is broken, you fix what you can and escalate what you can't. When there's no playbook, you write one. You take ownership of gaps without being asked.

**This isn't a 9–5 role. ** Building a great company means going the extra mile. We're not a face-time culture, but when it matters — and it will — you're there.

What You'll Own

**Be the voice of the customer internally. ** Synthesize patterns from inbound issues, calls, and conversations into clear product feedback. Log bugs and feature requests in Linear with enough context that engineering can act on them. You're the best signal we have on what's broken and what's missing.

**Resolve support requests end-to-end. ** Own inbound support across email, chat, and calls — from triage to resolution. Use AI tools to draft, research, and respond faster than feels possible manually. Escalate intelligently when needed; close the loop always.

**Impact our support infrastructure. ** Maintain our help center and FAQs. Optimize the systems that let us scale knowledge rather than headcount. When you see a recurring question, your instinct is to eliminate it.

**Work cross-functionally. ** You're the connective tissue between what customers are experiencing and what the team is building. Partner with product on prioritization and with engineering on reproducing and resolving bugs. You'll often know the answer before anyone else does.

**Improve how we support over time. ** Propose and implement workflow improvements — using AI tools, better documentation, or smarter processes — so the support function gets faster and more effective as we grow, not just bigger.

Must-Have

- 3+ years of customer support or customer success experience in a B2B environment

- Understanding of basic accounting

- Experience in integration heavy environments

- You're an early riser - you don't have a problem starting your day at 8AM ET

- Demonstrable AI-native workflow — you can walk us through how you use AI tools to move faster and do better work today

- Strong written communication — your responses are clear, warm, and precise. You can write a help article and a bug report with equal care

- Comfort with ambiguity — you've worked in an environment where the playbook didn't exist yet and you helped build it

- Technical curiosity — you're not an engineer, but you can read a basic error message, understand a workflow, and communicate clearly with a technical team

- High ownership mindset — you notice gaps, you close them, and you don't need to be asked twice

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