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Industry: Software Development
Company Size: 11-50 employees

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**1. About Our Client **: The organization operates within the commercial energy sector, focusing on energy efficiency. It addresses the challenges of managing and supporting a wide portfolio of energy efficiency programs by providing specialized customer service through advanced call center technology and streamlined, paperless processes. The team is composed of trained professionals dedicated to facilitating customer and participant engagement in energy-efficiency initiatives.

**2. About the Opportunit **y: The**Customer Care Agent Energy Efficiency (Call Center **) role is designed to deliver exceptional support to applicants and participants of utility-sponsored energy programs. This position plays a crucial role in managing high-volume customer interactions across multiple communication channels, ensuring program inquiries and application processes are handled effectively. The role supports the organization’s mission by enhancing customer experience and facilitating the adoption of energy-efficient technologies

**. **

**3. Responsibiliti **e

- s:

- Manage high volumes of non-scripted customer interactions via phone, email, and chat, maintaining quality and productivity standar

- ds.Conduct proactive outbound calls and follow-ups as part of routine operatio

- ns.Assist customers with inquiries related to energy applications and program guidelin

- es.Provide technical guidance on energy-efficient technologies and practices to program participan

- ts.Interface with customers and contractors in utility-sponsored progra

- ms.Coordinate and follow up on quality control activities such as inspections and surve

- ys.Perform other administrative duties as assign

**ed. **

**4. Requirem **e

- nts:

- High school dip

- loma.Minimum of 2 years’ experience in call center or high-volume phone-based customer ser

- vice.Proficient with MS Word, Excel, and MS Office Suite for at least 2 y

- ears.Ability to pass a background check and drug scree

- ning.Preferred: sales or customer service experi

- ence.Strong computer skills including data entry and database navigation; typing speed of 45–50

- wpm.Ability to quickly identify issues, analyze information, and develop solut

- ions.Professional, courteous, cooperative, and team-oriented atti

- tude.High energy and positivity; capable of working independently in a fast-paced environ

- ment.Strong organizational and analytical skills with the ability to manage multiple priori

- ties.Willingness to work limited overtime if ne

- eded.Ability to remain seated for extended periods in a distraction-free environ

- ment.Enthusiasm for learning about the energy industry and making a positive im

- pact.Experience assisting diverse program participants and troubleshooting application requirem

**ents. **

**5. Pay Range and Compensation P **a

- ckage:

- The pay range for this position based on full-time employment is $34,

**414.00. **

**6. Equal Opportunity S **tatement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national

origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career pag

e or ATS.

Customer Care Agent Energy Efficiency (Call Center) - ICF

Chariot builds modern software that simplifies the work of running a successful moving company.

Running a moving company is complicated, high-stress work. Most moving companies still rely on a disjointed mix of generic online tools and paperwork for sales, field service management, and back office operations. We believe the lack of modern tools to empower moving companies - not a lack of smart, well-intentioned movers - is the critical challenge hindering moving industry innovation and customer experience.

Chariot addresses this problem with an all-in-one software platform that boosts sales conversions, reduces manual work for dispatch and move completion, improves customer service, and streamlines payment collection.

Our founding team has spent years working at Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, ASAPP, and Teachable building modern technology for startups and fortune 500 companies. We’re backed by venture capital investors and co-founders of billion dollar companies, and are advised by moving company operators from across the country.

Industry: Transportation, Logistics, Supply Chain and Storage
Company Size: 2-10 employees

Chariot

**Who We Are **Chariot is building an operating system for the moving experience, starting with the leading modern all-in-one software platform for moving company management.

Moving is a universal life event with a massive economy built around helping people and businesses transport their belongings and settle into their new space. It’s also one of life’s most painful, stressful, and expensive experiences. Moving companies (~$30B US industry) quarterback this experience and lack the tools to change it. Instead, they’re drowning in the work required to run a very complicated sales and field service operation.

Chariot addresses this problem with an all-in-one software platform that helps moving companies boost sales conversions, automate admin work, improve customer service, and optimize performance. Over time we will use this platform to revolutionize the moving experience from start to finish for customers and stakeholders across the industry.

Our founding team brings experience from Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, Fivetran, and Teachable. We're backed by venture capital investors, co-founders of successful vertical SaaS companies, and advised by expert moving company operators nationwide.

**PLEASE NOTE: **

- This role is remote or hybrid if located in the NYC metro

- This role will also require after-business hours and weekend coverage for our Help Desk, one week per month.

**What You'll Do **The Customer Success Associate will play a critical role in scaling Chariot’s hands-on, high-quality customer experience. You’ll work closely with the Head of Customer Success and our Product Support Specialist to support onboarding, manage support workflows, improve billing and payment processes, and proactively engage customers to drive retention and growth.

This is a high-ownership role on a small team with a clear path toward growing into a Customer Success Manager.

**Payments & Billing Experience **

- Manage PCI compliance tracking and follow-up

- Support customers with failed payments, disputes, and chargebacks

- Coordinate internally with leadership when escalation is needed

- Improve workflows and documentation around billing and payment-related issues

**Customer Health / Growth **

- Review customer health metrics weekly

- Identify accounts with declining usage or incomplete onboarding

- Execute proactive outreach campaigns

- Track and report trends in customer engagement

- Identify customers eligible for quarterly-to-annual plan conversion

- Surface upsell opportunities in collaboration with Sales

- Request reviews from satisfied customers

- Help operationalize retention and expansion initiatives

**Support & Help Desk **

- Respond to customer questions via help desk with fast SLAs

- Triage product questions and escalate appropriately while maintaining customer ownership

- Participate in after-hours and weekend on-call rotation

- Identify recurring issues and contribute to improved documentation and internal processes

**Onboarding & Training Support **

- Shadow onboarding and training calls

- Support onboarding follow-ups and setup tasks

- Over time, run onboarding sessions for smaller or standardized accounts

**Who You Are ****Experience **

- 1–3 years in customer success, customer support, or another customer-facing role within a SaaS or technology company

- **OR **

- Experience working in the moving industry, ideally in a management,, or operations-focused role

**In addition, you: **

- Are an excellent communicator — clear, professional, and confident in both written and verbal conversations

- Have exposure to payment systems, billing workflows, chargebacks, disputes, or PCI compliance processes — and are comfortable navigating customer conversations around money

- Are highly organized and detail-oriented, with strong follow-through

- Are comfortable handling sensitive billing or payment-related conversations

- Are a strong problem solver who knows when to escalate and when to take ownership

- Able to manage multiple workflows in a fast-paced startup environment

- Are excited to deeply learn a complex product and become an expert in how moving companies operate

- Are interested in growing into a Customer Success Manager role over time

**Bonus Points: **

- Experience at a startup

- Experience with B2B SaaS products

- Experience supporting SMB customers (in the moving industry or another “blue-collar” industry)

- Familiarity with help desk systems (Zendesk, Intercom, etc.)

- Experience with Airtable

**Compensation **

- Salary: $55-75K + equity

- Unlimited vacation

- Medical, dental, and vision insurance with comprehensive benefits

- 401(K)

- WFH equipment budget

- Opportunities to visit our HQ in NYC

Customer Success Associate

Western Veterinary Partners is a people-centric veterinary support organization that partners with veterinarians across the United States.  Our mission is to improve the lives of veterinarians, and help them grow professionally and personally, while providing a supportive environment for team members, families, and their pets.

Industry: Veterinary Services
Company Size: 1,001-5,000 employees

Western Veterinary Partners

**Wolf Run Veterinary Clinic ** is seeking an outgoing **Client Service Representative **to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

**Schedule: **This is a **full-time ** position, with a **flexible schedule **and availability needed **Monday-Friday ** and **1-2 Saturday shifts per month **.

**Full-time benefits and compensation**:**

- Compensation: $15 - 18 per hour, for each hour worked*

- Health package: Medical, dental, and vision insurance

- Life insurance and disability

- Employee Assistance Program

- 401k options

- Paid time off in accordance with site policy and applicable law

- Personal pet discount

- Uniform allowance

**Minimum Qualifications And Skill Set **

- 1+ years of client service experience is required

- Previous veterinary experience is HIGHLY DESIRED

- Proficiency in the following skills:

- Client service and communication

- Welcoming and discharging patients

- Collaboration with other team members

- Managing phone lines

- Booking appointments/attention to detail

**Wolf Run Veterinary Clinic **in Muncy, PA is a large, full-service hospital offering small animal care, surgery, and additional services including boarding and grooming. We operate in a **fast-paced, team-oriented environment supported by strong technician utilization and efficient workflows.**

What truly sets us apart is our **low turnover ** **and long-tenured team **-we've built a close-knit, supportive **culture where people actually enjoy working together **and often connect outside of the hospital. We've grown significantly over the years while intentionally maintaining a collaborative, community-focused feel.

This is an excellent opportunity for someone who enjoys a busy, hands-on setting and wants to be part of a stable, well-structured practice with strong team culture and diverse caseload exposure.

**Apply today! We look forward to hearing from you!**

- To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.

Veterinary Receptionist

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