Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

Industry: Human Resources Services
Company Size: 10,001+ employees

Savvy Admin PROD

ADP is hiring a **Client Support Specialist **.

- Are you ready to join a company offering career advancement opportunities throughout your career journey?

- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

- Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? **Apply now!**

**To learn more about Client Services at ADP **, watch here: https://adp.careers/Client_Services_Videos

**WHAT YOU'LL DO: **~~Responsibilities~~

**What You Can Expect On a Typical Day**

**Be a Trusted Advisor and Problem Solver. **You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to resolve issues and provide solutions. You will take the initiative to seek answers and positive outcomes.

**Build Relationships. **You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.

**Educate and Provide Recommendations. **You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.

**Organize. ** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

**TO SUCCEED IN THIS ROLE ****: **** **~~Required Qualifications~~

- 3 - 5 years of experience working in client service/customer service environment or systems integration environment.

- You can work overtime hours during peak seasons.

**Required**

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

- Experience noted above OR

- Military experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

**You'll Love Working Here Because You Can**

- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

- Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

- Continuously learn through ongoing training, development, and mentorship opportunities.

- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? **Apply now!**

**A little about ADP: ** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

**Ethics at ADP: ** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Client Support Specialist II

With more than 34,000 students and 7,000 faculty and staff, North Carolina State University is a comprehensive university known for its leadership in education and research, and globally recognized for its science, technology, engineering and mathematics leadership.

NC State students, faculty and staff are focused. As one of the leading land-grant institutions in the nation, NC State is committed to playing an active and vital role in improving the quality of life for the citizens of North Carolina, the nation and the world.

Industry: Higher Education
Company Size: 10,001+ employees

North Carolina State University

**Posting Details**

Posting Information

**Posting Number ** PG194654EP

**Internal Recruitment ** No

**Working Title ** IT Client Support Specialist

**Anticipated Hiring Range ** $74,613 - $79,819

**Work Schedule ** Monday - Friday 8:00 am to 5:00 pm; This position is eligible for remote work on a weekly rotating basis. This position may experience periods of overtime and may be on call outside of regular business hours.

**Job Location ** Raleigh, NC

**Department ** DELTA

**About The Department**

DELTA’s role within the Office of the Provost is to advance the integration and support of learning technologies in NC State’s academic programs and courses, both on campus and at a distance. DELTA coordinates the funding and production of all distance-based credit programs and courses for the university, and provides enterprise academic technology and instructional support services for all modes of course delivery. Working with NC State instructors and partners, DELTA leads the way in designing, creating, implementing and supporting extraordinary digital learning experiences for our community of learners. DELTA applies expertise in technologies and pedagogies to create and nurture innovative, effective and impactful digital learning experiences for our community of instructors and learners with a collaborative, service-oriented and innovative mindset.

**Wolfpack Perks And Benefits**

As a Pack member, **you belong here, ** and can enjoy **exclusive perks ** designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our **Employee Value Proposition ** and learn more about what makes NC State the best place to learn and work for everyone.

What we offer:

-  Medical , Dental , and Vision

-  Flexible Spending Account

-  Retirement Programs

-  Disability Plans

-  Life Insurance

-  Accident Plan

-  Paid Time Off and Other Leave Programs

-  12 Holidays Each Year

-  Tuition and Academic Assistance

-  And so much more!

Attain Work-life balance with our **Childcare ** benefits, **Wellness & Recreation Membership ** , and **Wellness Programs ** that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

**Essential Job Duties**

This is a hybrid (on-site and remote) position in Digital Education and Learning Technology Applications ( DELTA ) that supports North Carolina State University’s Zoom open collaboration platform and Panopto, the campus’s supported lecture capture and video streaming system. The position is part of the Digital Media Support Services ( DMSS ) team that provides system administration, technical guidance and expertise, and Tier Two and Three level support for both systems and serves as the DMSS team technical lead for ServiceNow, the university-supported ITSM application.

Individuals at this level will be required to solve complex problems within the university supported lecture capture and web conferencing applications and communicate and document the solutions using the university’s ITSM application. They are required to perform under tight deadlines and in response to time-sensitive scheduled meetings, recordings, and streamed events that cannot be changed.

-  Strategic Consultation & Instructional Advocacy

- Consult and provide technical guidance, assistance, and expertise to instructors and college-level administrators, ensuring robust delivery of online educational content and maximum use of systems and services.

- Engage with faculty and staff, including content creators, departmental administrators, and DELTA colleagues, to understand their business processes and needs and determine how DELTA -supported applications can meet those needs.

- Identify, develop, and implement enterprise-level best practices, methodologies, and standards for web conferencing, lecture capture, and video streaming.

- Work with DELTA colleagues, NC State stakeholders, and DELTA management to recommend and craft policies and procedures for our enterprise media platforms.

- Research, test, and recommend solutions, including software and hardware integrations, to both known and expected issues when current systems will not meet our needs.

-  Technical Problem Solving & Cross-Functional Collaboration

- Analyze problems, develop solutions, and communicate said solutions effectively both individually and as part of a team.

- Collaborate and consult with DELTA support and technical staff to resolve technical issues and problems related to web conferencing and lecture capture platforms.

- Liaise with DELTA and NC State technical personnel to ensure consistent results and continuous delivery of online course materials to students.

- Open support tickets with vendor partners as necessary to resolve issues with our platforms and follow cases through resolution.

- Collaborate with DELTA PHP developers, training and support peers, and DE staff to determine potential improvements in supported systems and programming.

- Assist DELTA desktop support and network engineering teams in testing, installing, and maintaining web conferencing systems/hardware in DELTA conference rooms.

-  Proactive System Management & Analytics

- Monitor application performance and run analytics to proactively find and resolve problems and to improve system processes and procedures.

- Provide analytical data regarding web conferencing and lecture capture usage and trends.

- Create and track feature requests to encourage development of desired platform enhancements and resolution of known issues.

- Actively work to stay current in the areas of web conferencing, video streaming, and lecture capture, including changes in technologies, industry standards, and vendor roadmaps.

- Manage technical projects as assigned.

- Participate in special projects involving other DELTA teams, campus partners, software developers, and vendors.

-  Knowledge Management & Documentation

- Contribute to the development of effective Knowledge Base Articles (KBAs) and training materials; ensure proper online help material is available.

- Create and update system documentation for DELTA -developed tools and to supplement vendor-provided materials.

**Other Responsibilities**

- Other duties as assigned.

**Qualifications**

**Minimum Education and Experience**

- Master’s degree; or Bachelor’s degree with zero – two years of relevant experience; or an equivalent combination of education, training and relevant experience.

**Other Required Qualifications**

- 8 or more years of experience in information technology, customer service or higher education.

- 3 or more years of at least Tier Two level technical support and customer service. Experience supporting all levels of users and staff, with integrity, confidence.

- Demonstrated ability to deliver professional customer service, end user training and consultation, effective team and project work.

- Demonstrated commitment and ability to work and collaborate with a varied group of students, faculty, staff and constituents in support of campus and department missions.

- Support experience with ITSM applications. Specific areas of experience include but not limited to application development, application integration, analytics and reports, change management and incident management.

- Excellent verbal and written communications.

- Excellent problem solving and analytical skills.

- Intermediate to advanced knowledge of computers and computer networks.

- Proficient skill set in today’s technologies such as Windows 11, Mac OS, Google Workspace, MS Oﬃce/Oﬃce 365, VPNs, Apple iOS, Android and university-supported web browsers (Chrome, Safari, Edge, Firefox).

- Intermediate to advanced knowledge of analytics reporting standards and processes in lecture capture and video streaming applications, web conferencing applications and ITSM applications.

- Intermediate to advanced knowledge of hardware/software testing standards and processes.

- Excellent knowledge of web conferencing and collaboration platforms.

- General knowledge of AI (e.g. Google Gemini, Microsoft Copilot, ChatGPT, etc.)

- Experience with communication platforms such as Google Workspace, Slack or Zoom Team Chat.

- Must exhibit mid-to-senior level proficiency in supporting lecture capture and meeting space technology.

- Must exhibit mid-to-senior level proficiency in supporting lecture capture applications.

**Preferred Qualifications**

- Intermediate to advanced knowledge of application development in an ITSM application.

- Intermediate to advanced knowledge of Administrative tasks in an ITSM application.

- Intermediate to advanced knowledge of Learning Management Systems ( LMS ). Specific areas of experience include but not limited to application integrations and Learning Tools Interoperability ( LTI ).

- Basic object oriented programming knowledge, specifically PHP and working knowledge of HTML , CSS and API ( REST / SOAP ) or willingness to attend training for needed skills and related certifications.

- Intermediate to advanced knowledge of Epiphan Edge, Pearl Mini or Nexus.

- Experience supporting and administering Zoom’s cloud platform and Zoom Contact Center.

- One or more technical certifications including, CTS , COMPTIA A+, Network+, AVOIP , Analytics, Crestron/Extron Dev, ITIL 4 Foundation Level, KCS v6 Fundamentals, ISTQB Foundation Level (software testing), ServiceNow Certified System Administrator ( CSA ) or Certified Application Developer ( CAD ).

- Good working knowledge in Microsoft Oﬃce 365, Microsoft Exchange, Azure AD, Entra and SSO .

**Required License(s) Or Certification(s)**

N/A

**Valid NC Driver's License required ** No

**Commercial Driver's License required ** No

Recruitment Dates and Special Instructions

**Job Open Date ** 05/21/2026

**Anticipated Close Date ** Open Until Filled

**Special Instructions to Applicants**

Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.

Position Details

**Position Number ** 00060796

**Position Type ** EPS/SAAO

**Full Time Equivalent (FTE) (1.0 = 40 hours/week) ** 1.0

**Appointment ** 12 Month Recurring

**Mandatory Designation - Adverse Weather ** Non Mandatory - Adverse Weather

**Mandatory Designation - Emergency Events ** Non Mandatory - Emergency Event

**Department ID ** 339001 - DELTA

**EEO**

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or **workatncstate@ncsu.edu ** .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

IT Client Support Specialist

Chariot builds modern software that simplifies the work of running a successful moving company.

Running a moving company is complicated, high-stress work. Most moving companies still rely on a disjointed mix of generic online tools and paperwork for sales, field service management, and back office operations. We believe the lack of modern tools to empower moving companies - not a lack of smart, well-intentioned movers - is the critical challenge hindering moving industry innovation and customer experience.

Chariot addresses this problem with an all-in-one software platform that boosts sales conversions, reduces manual work for dispatch and move completion, improves customer service, and streamlines payment collection.

Our founding team has spent years working at Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, ASAPP, and Teachable building modern technology for startups and fortune 500 companies. We’re backed by venture capital investors and co-founders of billion dollar companies, and are advised by moving company operators from across the country.

Industry: Transportation, Logistics, Supply Chain and Storage
Company Size: 2-10 employees

Chariot

**Who We Are **Chariot is building an operating system for the moving experience, starting with the leading modern all-in-one software platform for moving company management.

Moving is a universal life event with a massive economy built around helping people and businesses transport their belongings and settle into their new space. It’s also one of life’s most painful, stressful, and expensive experiences. Moving companies (~$30B US industry) quarterback this experience and lack the tools to change it. Instead, they’re drowning in the work required to run a very complicated sales and field service operation.

Chariot addresses this problem with an all-in-one software platform that helps moving companies boost sales conversions, automate admin work, improve customer service, and optimize performance. Over time we will use this platform to revolutionize the moving experience from start to finish for customers and stakeholders across the industry.

Our founding team brings experience from Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, Fivetran, and Teachable. We're backed by venture capital investors, co-founders of successful vertical SaaS companies, and advised by expert moving company operators nationwide.

**PLEASE NOTE: **

- This role is remote or hybrid if located in the NYC metro

- This role will also require after-business hours and weekend coverage for our Help Desk, one week per month.

**What You'll Do **The Customer Success Associate will play a critical role in scaling Chariot’s hands-on, high-quality customer experience. You’ll work closely with the Head of Customer Success and our Product Support Specialist to support onboarding, manage support workflows, improve billing and payment processes, and proactively engage customers to drive retention and growth.

This is a high-ownership role on a small team with a clear path toward growing into a Customer Success Manager.

**Payments & Billing Experience **

- Manage PCI compliance tracking and follow-up

- Support customers with failed payments, disputes, and chargebacks

- Coordinate internally with leadership when escalation is needed

- Improve workflows and documentation around billing and payment-related issues

**Customer Health / Growth **

- Review customer health metrics weekly

- Identify accounts with declining usage or incomplete onboarding

- Execute proactive outreach campaigns

- Track and report trends in customer engagement

- Identify customers eligible for quarterly-to-annual plan conversion

- Surface upsell opportunities in collaboration with Sales

- Request reviews from satisfied customers

- Help operationalize retention and expansion initiatives

**Support & Help Desk **

- Respond to customer questions via help desk with fast SLAs

- Triage product questions and escalate appropriately while maintaining customer ownership

- Participate in after-hours and weekend on-call rotation

- Identify recurring issues and contribute to improved documentation and internal processes

**Onboarding & Training Support **

- Shadow onboarding and training calls

- Support onboarding follow-ups and setup tasks

- Over time, run onboarding sessions for smaller or standardized accounts

**Who You Are ****Experience **

- 1–3 years in customer success, customer support, or another customer-facing role within a SaaS or technology company

- **OR **

- Experience working in the moving industry, ideally in a management,, or operations-focused role

**In addition, you: **

- Are an excellent communicator — clear, professional, and confident in both written and verbal conversations

- Have exposure to payment systems, billing workflows, chargebacks, disputes, or PCI compliance processes — and are comfortable navigating customer conversations around money

- Are highly organized and detail-oriented, with strong follow-through

- Are comfortable handling sensitive billing or payment-related conversations

- Are a strong problem solver who knows when to escalate and when to take ownership

- Able to manage multiple workflows in a fast-paced startup environment

- Are excited to deeply learn a complex product and become an expert in how moving companies operate

- Are interested in growing into a Customer Success Manager role over time

**Bonus Points: **

- Experience at a startup

- Experience with B2B SaaS products

- Experience supporting SMB customers (in the moving industry or another “blue-collar” industry)

- Familiarity with help desk systems (Zendesk, Intercom, etc.)

- Experience with Airtable

**Compensation **

- Salary: $55-75K + equity

- Unlimited vacation

- Medical, dental, and vision insurance with comprehensive benefits

- 401(K)

- WFH equipment budget

- Opportunities to visit our HQ in NYC

Customer Success Associate

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

**1. About Our Client **: The organization operates within the commercial energy sector, focusing on energy efficiency. It addresses the challenges of managing and supporting a wide portfolio of energy efficiency programs by providing specialized customer service through advanced call center technology and streamlined, paperless processes. The team is composed of trained professionals dedicated to facilitating customer and participant engagement in energy-efficiency initiatives.

**2. About the Opportunit **y: The**Customer Care Agent Energy Efficiency (Call Center **) role is designed to deliver exceptional support to applicants and participants of utility-sponsored energy programs. This position plays a crucial role in managing high-volume customer interactions across multiple communication channels, ensuring program inquiries and application processes are handled effectively. The role supports the organization’s mission by enhancing customer experience and facilitating the adoption of energy-efficient technologies

**. **

**3. Responsibiliti **e

- s:

- Manage high volumes of non-scripted customer interactions via phone, email, and chat, maintaining quality and productivity standar

- ds.Conduct proactive outbound calls and follow-ups as part of routine operatio

- ns.Assist customers with inquiries related to energy applications and program guidelin

- es.Provide technical guidance on energy-efficient technologies and practices to program participan

- ts.Interface with customers and contractors in utility-sponsored progra

- ms.Coordinate and follow up on quality control activities such as inspections and surve

- ys.Perform other administrative duties as assign

**ed. **

**4. Requirem **e

- nts:

- High school dip

- loma.Minimum of 2 years’ experience in call center or high-volume phone-based customer ser

- vice.Proficient with MS Word, Excel, and MS Office Suite for at least 2 y

- ears.Ability to pass a background check and drug scree

- ning.Preferred: sales or customer service experi

- ence.Strong computer skills including data entry and database navigation; typing speed of 45–50

- wpm.Ability to quickly identify issues, analyze information, and develop solut

- ions.Professional, courteous, cooperative, and team-oriented atti

- tude.High energy and positivity; capable of working independently in a fast-paced environ

- ment.Strong organizational and analytical skills with the ability to manage multiple priori

- ties.Willingness to work limited overtime if ne

- eded.Ability to remain seated for extended periods in a distraction-free environ

- ment.Enthusiasm for learning about the energy industry and making a positive im

- pact.Experience assisting diverse program participants and troubleshooting application requirem

**ents. **

**5. Pay Range and Compensation P **a

- ckage:

- The pay range for this position based on full-time employment is $34,

**414.00. **

**6. Equal Opportunity S **tatement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national

origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career pag

e or ATS.

Customer Care Agent Energy Efficiency (Call Center) - ICF

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