RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

Savvy Admin PROD

About Our Client

The organization operates in a sector requiring detailed client relations management and remote coordination. It addresses the challenge of maintaining organized client records and efficient onboarding in a fully remote work environment. The team supports structured workflows and project coordination, enabling a collaborative approach to client service and internal processes. This setup provides an opportunity for growth within a remote professional setting.

About the Opportunity

The Client Relations Associate (Entry Level) role is designed for individuals aiming to develop a professional career in client relations while working remotely. The position focuses on maintaining accurate client records, supporting onboarding procedures, and coordinating internal workflows. This role is essential for ensuring data accuracy and timely task completion, contributing to smooth client interactions and operational efficiency.

Responsibilities

- Maintain and organize client records and internal documentation.

- Assist with onboarding processes and account setup coordination.

- Track and update client-related data in company systems.

- Support internal workflow and project coordination.

- Monitor task progress and ensure timely completion of assignments.

- Participate in virtual meetings and ongoing training sessions.

Requirements

- Strong organizational and time management skills.

- Excellent written and verbal communication.

- Ability to work independently in a remote environment.

- Basic proficiency with digital tools and computer systems.

- Detail-oriented with a proactive approach.

- No prior experience required (comprehensive training provided).

Compensation & Benefits

Compensation

- The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Benefits & Perks

- 100% remote work-from-home setup.

- Flexible scheduling options.

- Comprehensive training and ongoing support.

- Opportunities for professional growth and career advancement.

- Collaborative and team-oriented work environment.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

About RemoteHunter

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Fully Remote - Client Relations Associate (Entry Level)

**1. About Our Client **: The organization operates within the commercial energy sector, focusing on energy efficiency. It addresses the challenges of managing and supporting a wide portfolio of energy efficiency programs by providing specialized customer service through advanced call center technology and streamlined, paperless processes. The team is composed of trained professionals dedicated to facilitating customer and participant engagement in energy-efficiency initiatives.

**2. About the Opportunit **y: The**Customer Care Agent Energy Efficiency (Call Center **) role is designed to deliver exceptional support to applicants and participants of utility-sponsored energy programs. This position plays a crucial role in managing high-volume customer interactions across multiple communication channels, ensuring program inquiries and application processes are handled effectively. The role supports the organization’s mission by enhancing customer experience and facilitating the adoption of energy-efficient technologies

**. **

**3. Responsibiliti **e

- s:

- Manage high volumes of non-scripted customer interactions via phone, email, and chat, maintaining quality and productivity standar

- ds.Conduct proactive outbound calls and follow-ups as part of routine operatio

- ns.Assist customers with inquiries related to energy applications and program guidelin

- es.Provide technical guidance on energy-efficient technologies and practices to program participan

- ts.Interface with customers and contractors in utility-sponsored progra

- ms.Coordinate and follow up on quality control activities such as inspections and surve

- ys.Perform other administrative duties as assign

**ed. **

**4. Requirem **e

- nts:

- High school dip

- loma.Minimum of 2 years’ experience in call center or high-volume phone-based customer ser

- vice.Proficient with MS Word, Excel, and MS Office Suite for at least 2 y

- ears.Ability to pass a background check and drug scree

- ning.Preferred: sales or customer service experi

- ence.Strong computer skills including data entry and database navigation; typing speed of 45–50

- wpm.Ability to quickly identify issues, analyze information, and develop solut

- ions.Professional, courteous, cooperative, and team-oriented atti

- tude.High energy and positivity; capable of working independently in a fast-paced environ

- ment.Strong organizational and analytical skills with the ability to manage multiple priori

- ties.Willingness to work limited overtime if ne

- eded.Ability to remain seated for extended periods in a distraction-free environ

- ment.Enthusiasm for learning about the energy industry and making a positive im

- pact.Experience assisting diverse program participants and troubleshooting application requirem

**ents. **

**5. Pay Range and Compensation P **a

- ckage:

- The pay range for this position based on full-time employment is $34,

**414.00. **

**6. Equal Opportunity S **tatement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national

origin.

Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career pag

e or ATS.

Customer Care Agent Energy Efficiency (Call Center) - ICF

In the simplest terms, at CubeSmart, we own and operate self-storage facilities. In reality, what we do is much more than that. Many customers seek out storage when facing challenging life events. That’s why our mission is to simplify the challenges that accompany those circumstances - through innovative solutions, unparalleled service, and genuine care. That’s where our teammates come in.

At CubeSmart we say that it’s what’s inside that counts. To us, this is far more than a tagline about storage. It is also about what you will find in a career here. We believe our teammates are the heart of all that we do, which is why we care deeply about the experience we offer. It’s also why we’ve been recognized as one of the 50 Most Engaged Workplaces in North America by Achievers, a global provider of employee engagement tools.

CubeSmart is a place where you’ll make a difference, helping customers during some of their most challenging times, supporting them when they need it most. Here, you’ll belong to a team that works together to simplify challenges and innovate solutions that make storing with us easy and makes working with us exciting. At CubeSmart, you’ll grow with us, discovering countless opportunities to develop your skills, maximize your potential, and expand your career.

At CubeSmart, when we say it’s what’s inside that counts, we’re saying “you count.” 

Interested in working at CubeSmart? Visit http://www.cubesmart.com/careers to view available jobs.

Interested in selling your facility? We're looking to buy existing properties! Email our Acquisitions Team at inquiry@CubeSmart.com.

Find CubeSmart on the web: 

Company Website: http://cubesmart.com 

Blog: http://cubesmart.com/blog

Facebook: http://www.facebook.com/cubesmart

Twitter: http://www.twitter.com/cubesmart

Youtube: https://www.youtube.com/cubesmartstorage

Industry: Real Estate
Company Size: 1,001-5,000 employees

CubeSmart

**Overview**

CubeSmart is looking for an Inbound Call Center Agent, you will play a key role in offering our current and potential Customers storage options by providing recommendations and ensuring customer satisfaction.

**Who We Are**

At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

**Responsibilities**

The primary functions of the Inbound Call Center Agent are to handle sales and service calls that come in from potential Customers, enter information into our database, and resolve Customer concerns while upholding the highest level of customer service. Specifically, the Inbound Call Center Agent will:

- Communicate with customers via the telephone to furnish information requested by our customers.

- Make recommendations based on customer’s storage needs, determine location and availability of units, and complete rental reservation information.

- Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation.

- Provide outstanding customer service to customers and internal teammates.

- Meet operational performance standards, goals and metrics.

**Qualifications**

Cube Smart seeks someone who enjoys Customer interaction. We want to ensure that our Customers are treated with the highest level of courtesy and professionalism.

The successful Inbound Call Center Agent (Full-time) candidate will have:

- A high school diploma or general education degree (GED).

- A minimum of two years of customer service and/or sales experience.

- Sales acumen and professional demeanor.

- Strong verbal and written communication skills

- Strong multi-tasking and problem solving skills.

- Ability to work well in a busy environment and meet deadlines.

- Ability to work independently with minimal supervision.

- Ability to follow a call flow and close the sale over the telephone..

- Ability to meet and exceed sales goals.

- Must be flexible with your schedule and able to work weekends.

- Bilingual is a plus!

**Note: ****You must have the ability to work at least one weekend day and successfully complete post offer background check and drug screen.**

The physical demands described here are representative of those that must be met by you to successfully perform the essential functions of this job. While performing the duties of this job, you will be required to sit for long periods of time and speak on the telephone. The nature of work requires an ability to effectively communicate and exchange information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**CubeSmart Offers a Comprehensive Benefits Package That Includes**

Competitive Hourly Base + Monthly Bonus

- Paid training

- Paid Time Off – Vacation, Sick and Holidays

- Medical, Dental & Vision Coverage

- 401k Retirement plan with company match

- Company paid short-term disability

- Tuition Reimbursement

- Teammate Discounts

~~We are an Equal Opportunity Employer, ~~Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Remote Inbound Call Center Agent

Jerry is America’s first and only AllCar™ app. We’re redefining and radically improving all things car ownership.

When Jerry launched its car insurance compare-and-buy service in 2019, we forever changed the experience of shopping for car insurance. Today, we’re reimagining every step of car ownership to make it better, faster, and more affordable.

We’re committed to constantly innovating and improving our AI-powered AllCar™ app. From insurance and financing to maintenance and safety, we’ve got your back. Because we car.

Our AllCar™ app makes handling everything car easier with:
 - PriceProtect™: Find shockingly good insurance rates from 50+ insurance companies and refinance your car loan with ease to reduce monthly payments
 - GarageGuard™: Keep track of your vehicle to diagnose issues, send scheduled maintenance reminders, estimate repair and maintenance prices, and recommend trusted service providers
 - DriveShield™: Become a safer driver by tracking your driving score and get rewarded with compelling safe-driving rewards

Jerry makes owning a car easier by putting car owners first. By perfectly combining AI with human agents, our AllCar™ app provides more customers quality service, faster. Jerry customers can do everything in the app, without making a single phone call (unless they want to!). With 5 million customers nationwide, Jerry is the #1 rated and most downloaded app in its category.

Led by serial entrepreneurs, tech alumni, and fintech, insurtech and auto experts, Jerry attracts people who are passionate about improving car ownership and saving Americans money, all while providing a seamless customer experience. We’re relentless, we’re moving fast, and it’s working. Jerry HQ is in Silicon Valley, with offices in Toronto and Buffalo, and remote team members in four countries. Ride with us.

Awards:
-Forbes/Statistica America’s Best Startup Employers, 2023
-YCombinator Top Companies List, 2023
-Art Agrawal named a Top 25 InsurTech CEO, 2022

Industry: Software Development
Company Size: 201-500 employees

Jerry

**About The Opportunity**

Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

We are looking for a**Call Center Agent ** to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

**How You Will Make An Impact**

- Respond to inbound calls from existing customers

- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.

- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy

- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

**Who You Are**

- You can multitask and manage multiple competing priorities

- You are passionate about helping others

- Has 2+ years of experience working in a call center environment

**Compensation And Perks**

- Hourly wage: $19.00 - 21.00

- We will pay for your P&C license (expected within 60 days after starting)

- Medical, dental, vision insurance, 401K match

- Ability to work remotely (we provide work equipment)

- Ongoing training and mentorship from our leadership team

- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

**This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.**

~~While we appreciate your interest and application, only applicants under consideration will be contacted.~~

~~Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.~~

~~Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at ~~~~recruiting@jerry.ai~~

~~The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.~~

~~We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.~~

**About Jerry.ai**

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets.

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Remote Call Center Agent

Vanderbilt Mortgage and Finance, Inc., a national housing lender, specializes in the financing of new modular and manufactured homes. VMF was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce.  Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence.  And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance. 

NMLS# 1561.

Potential Job Seekers: We are aware of multiple cases where individuals have been posing as our recruiters and contacting job seekers with fake job opportunities. If you have experienced this activity, please immediately file a complaint to the Internet Crime Complaint Center at www.ic3.gov.

Industry: Financial Services
Company Size: 1,001-5,000 employees

Vanderbilt Mortgage and Finance, Inc

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

**POSITION TITLE: ** Call Center Agent (Non – LO – Servicing)

**JOB STATUS: ** Full Time/Hourly­­­­­­­­­­­­­­­­­­

**DEPARTMENT: ** Call Center

**REPORTS TO: **Team Lead

**TRAVEL REQUIRED: **As Needed

**Work Schedule**

- Hybrid – 4 days in-office, 1 day remote after training

- Monday – Thursday 11am – 8pm, Friday 8:30-5:30pm

**PAY: **~~The expected hiring range for this position is from $20.39 to $23.99 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs~~

**Job Summary**

~~The Bilingual Call Center Agent is responsible for servicing non-delinquent, active status loans and providing a world-class customer experience through inbound and outbound phone calls and the VMF website. This role reports to the Call Center Team Lead and leverages mortgage knowledge with the ability to communicate effectively and efficiently with customers.~~

**Job Functions**

~~Inbound Customer Service (Daily)~~

- Handles an average of 50-70 inbound phone calls daily.

- Handles an average of 10-20 Live Chats.

- Assists customers in applying mortgage payments, answering questions relating to escrow, insurance claims, loan payoffs, titling, trouble shooting for customers with their online VMF account, etc.

- Inputs research requests, completes document and email requests from customers.

- Meets department goals for log-in time, average speed to answer, and call quality.

- Assists the Welcome Call team by collecting contact information and educating new customers on payments and online account offerings.

- Assists the Collections teams by taking under 30-day delinquency payments and arrangements.

~~Outbound Customer Service (Daily)~~

- Completes outbound follow-up communications when requested to provide customers with confirmation of completed requests.

- Completes re-allocation of mortgage payment funds.

- Communicates escrow payment changes after non-scheduled adjustments.

- Follows-up with customers on incomplete paperwork, auto-draft forms, etc.

- Communicates completion of insurance or tax changes as requested by customer.

- If bilingual, performs Spanish call-backs as requested.

~~Administrative & Compliance Functions~~

- Applies understanding of all local, state, and federal regulations to customer communications.

- Ensures compliance with all company, state, federal and CFPB guidelines through regular review and analysis of accounts and ensures policy and procedures are congruent.

~~Other duties as assigned~~

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

**Qualifications**

- Education: High School diploma or equivalent required

- Experience: 0 – 1 year of related experience

- Experience in a call center environment preferred, but not required.

- Knowledge of loan servicing within the mortgage industry preferred, but not required.

- Some travel required to retreats or remote locations on a quarterly basis.

- Computer competency with Microsoft Office and typing skills at minimum 25 wpm.

- Ability to communicate effectively and efficiently via phone, email, and person to person.

- Must be passionate about providing a world-class customer experience.

- Skilled at building and fostering relationships

- Must be able to multi-task, work independently and manage time effectively

- Must be professional, thorough, and a resourceful problem solver

- Great attention to detail and organizational skills.

- Must have excellent telephone, communication, follow-up, and problem-solving skills.

- Bilingual in both English and Spanish a plus.

**Physical Demands**

- Must be able to remain in a stationary position 90% of the time.

- Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

- Will be communicating via phone, Teams, and Zoom.

- Must be able to exchange accurate information at all times.

- Must be able to identify and assess account status and determine appropriate process.

- Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

**Benefits**

- Medical and Dental Plan with Prescription Coverage and Vision.

- Competitive benefits including 401(K) includes 100% company match of the first 4%.

- Paid time off days (PTO), maternity/paternity leave, and holidays.

- Community involvement including Volunteer Paid Time Off (VTO).

- Tuition Assistance for your first degree

- Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.

- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.

- Collaborative and energetic work environment.

- Professional development and promotional opportunities.

- Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Business Unit -

Vanderbilt Mortgage

Call Center Agent

Aisle & Abroad is a modern wedding, event, and destination experience studio specializing in beautifully curated celebrations and meaningful journeys. We help clients plan weddings, local events, honeymoons, anniversary trips, and personalized destination experiences with intention, creativity, and care.

Our focus is on crafting seamless, memorable moments—whether it’s walking down the aisle, celebrating a milestone, or exploring a new destination. By blending thoughtful planning, tailored recommendations, and elevated service, we create experiences that reflect each client’s vision and story.

At Aisle & Abroad, we believe life’s most important moments deserve exceptional settings and stress-free planning. Our team is committed to providing professional support, organized coordination, and a warm, personalized approach for every celebration and journey.

From the aisle to abroad, we’re here to bring your most meaningful moments to life.

Industry: Hospitality
Company Size: 11-50 employees

Aisle and Abroad

**Location: **Full Time / 100% Remote (United States)

**Salary: **$36,000 - $47,000 per year

**Job Description**

We are seeking Customer Support Specialists to provide exceptional service to our customers across multiple channels. This role involves handling customer account details and sensitive information. A background check is required for all support positions.

**Responsibilities**

- Handle customer inquiries via email, chat, and phone professionally

- Troubleshoot issues and provide accurate resolutions in a timely manner

- Document all interactions and escalate unresolved cases appropriately

- Maintain a thorough understanding of products and services

- Meet daily case resolution and satisfaction targets

- Follow all data handling and compliance protocols

**Requirements**

- High school diploma or GED required

- Strong written and verbal communication skills

- Patient, empathetic, and solution-oriented approach

- Must pass a pre-employment background check

- No prior support experience needed — full training provided

- Must be a US resident with reliable internet

~~To apply, submit your resume and complete our short online application form.~~

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Support Specialist

1. About Our Client:The organization operates in the group transportation and mobility market, valued at over $450 billion. It addresses the industry''s fragmentation and lack of transparency by providing an AI-powered platform that supports charter, shuttle, and emerging autonomous vehicle operations. Serving enterprises, institutions, and event organizers, the organization connects them to thousands of bus operators nationwide. It also functions as an operating system for large-scale shuttle and transit programs across airports, campuses, industrial sites, and major events. The platform enhances the market through real-time availability, transparent pricing, intelligent routing, and AI-driven dispatch and optimization.

2. About the Opportunity:The Customer Support Specialist L2 plays a critical role in delivering high-quality customer support and managing complex service issues and live trip operations. This position acts as a primary contact for customers and internal teams during active trips, ensuring smooth trip experiences by resolving issues promptly and coordinating operational responses. The role requires strong problem-solving, sound judgment, and composure in a dynamic, real-time environment, contributing directly to operational effectiveness and customer satisfaction.

3. Responsibilities:• Respond to customer inquiries by phone and email with timely, professional support

• Independently resolve various customer issues and escalate complex cases when needed

• Manage and resolve escalated concerns to maintain a positive customer experience

• Follow up with customers to ensure issues are fully resolved

• Document customer interactions, trip updates, and resolutions in proprietary systems

• Monitor active trips in real time to identify and address potential disruptions

• Serve as a primary contact for drivers, customers, and internal teams during trips

• Quickly assess situations and coordinate solutions to minimize disruptions

• Provide clear updates to customers, drivers, and internal stakeholders

• Collaborate with operations, logistics, and account management teams to solve service issues

• Coordinate with drivers and transportation partners to ensure smooth trips

• Communicate effectively across stakeholders to uphold service standards

• Identify recurring issues and suggest process improvements

• Share knowledge and best practices with team members

• Provide feedback on operational tools, workflows, and documentation

4. Requirements:• 2 to 4 years of experience in customer service or operations, preferably in logistics, transportation, hospitality, or marketplaces

• Strong written and verbal communication skills for managing multiple stakeholders

• Proven problem-solving ability and sound judgment in fast-paced environments

• Experience handling escalated customer situations with professionalism and empathy

• Ability to multitask, prioritize, and maintain attention to detail

• Strong organizational and time management skills

• Customer-first mindset with a commitment to exceptional service

5. Pay Range and Compensation Package:• Hourly Rate $28.85—$28.85 USD

6. Benefits & Perks:• Flexible remote work model with some roles requiring in-office presence based on business needs

• Comprehensive health and wellness benefits including medical, dental, vision, mental health support, virtual care, gym discounts, and family-building benefits; in the U.S., 100% of employee premiums covered

• Paid time off with 15 PTO days (increasing to 20 after 2 years) plus 8 paid holidays in the U.S.; international policies vary by location

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Customer Support Specialist L2

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