The Kansas Turnpike Authority moves Kansas forward by operating a safe, reliable and customer-valued turnpike system in a fiscally responsible, businesslike manner. As an independent instrument of the state, it performs an essential government function, specifically providing toll-supported transportation services.

The Turnpike was planned and constructed prior to the federal Interstate highway system. Federal planners later designated the Turnpike as Interstate highway rather than building parallel roads, saving millions of dollars. 

The KTA has never received any federal or state tax dollars. Maintenance and operations are funded from tolls, which also support repayment of revenue bonds used to fund capital improvements. Some additional revenue is received through non-tolling sources such as leases and other contractual agreements. 

Millions in motor fuel and sales tax collected from the Turnpike’s six service areas is paid each year to the state of Kansas for use unrelated to the Turnpike. The Turnpike’s 236 miles of Interstate roadway generate federal aid that is used by the state of Kansas. This additional federal aid goes into the state highway fund to help fund other Kansas transportation needs.

Industry: Truck Transportation
Company Size: 201-500 employees

Kansas Turnpike Authority

Savvy Admin PROD

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13573547

**Definition and Examples of Work**

-  Opens and maintains K-TAG accounts including: issuing and replacing

K-TAGs, accepting all types of payments, and providing receipts.

-  Works within the K-TAG database to assign ID numbers to customer

accounts.

-  Receives K-TAGs from customers, mail, etc., and prepares them for

return to the manufacturer or for recycling.

-  Assists K-TAG and non-K-TAG customers with violation inquiries,

resolution, and processing of payments.

-  Processes payments for customer accounts in compliance with credit

card handling procedures.

-  Communicates directly with the customer in-person, via phone, email

and/or mail to resolve all questions, issues, complaints, billing

errors, etc.

-  Problem solves with the customer to identify why the customer has an

issue and provide a solution in an efficient manner.

-  Maintains KTA system knowledge to assist in customer service

inquiries, including construction KTA changes and location-specific

information.

-  Recognizes and alerts the supervisor of trends in customer calls.

-  Additional duties may be assigned as business needs require.

**Latitude and Impact of Position**

This position works independently and as part of a team, including

providing input and problem solving with others to complete tasks. Most

assigned duties are consistent from day to day. Negotiation and

persuasion is used with internal and external customers and vendors on a

daily basis. Decision making is typically done independently within

established company guidelines. Successful completion of job tasks

significantly impacts customer satisfaction and external company image.

**Work Environment**

The work environment described here is representative of the general

work environment for the position. Reasonable accommodations may be made

**To Enable Individuals With Disabilities To Perform The Essential**

functions.

-  The position works in a limited access call center environment in

which multiple employees work in an open workspace setting and a

general office environment in which customers may enter the facility

within established business hours.

-  Must be able to focus on current customer with background noise and

others talking in close proximity.

-  Office temperatures are standard, and individuals may need to adjust

for cold or heat per personal preference.

-  Must work without access to personal communications equipment such

as cell phone, camera, tablet or other.

-  Use of computer and general office equipment such as printers,

scanners is required.

**Physical requirements**

The physical demands described here are representative of those that

must be met by an employee to successfully perform the essential

functions of this job. Reasonable accommodations may be made to enable

**Individuals With Disabilities To Perform The Essential Functions.**

-  Ability to sit (or stand) for long periods of time (continuous)

-  Must be able to stand for periods of time when processing mail.

-  Frequent bending, twisting or turning within work area.

-  Must be able to see up close to be able to visualize computer screen

(continuous)

-  Must be able to hear the customer, including assessing their

tone/demeanor and distinguishing sound tones (continuous)

-  Occasional kneeling, squatting and reaching overhead.

-  Must occasionally climb or balance on stairs or a ladder.

**Other Requirements**

-  May work occasional overtime to accommodate call volumes.

-  Must pass background check.

-  Must pass credit check.

-  Work schedules may be adjusted to meet customer service and call

demands, including extended hours or Saturday work.

- The Kansas Turnpike Authority is an equal and affirmative ction

employer. We provide all employees and applicants for employment with

equal employment opportunities without regard to race, color, religion,

gender, age, national origin, sexual orientation, gender identity,

citizenship, immigration status, marital status, military status, any

covered veteran status, disability status, genetic information,

caregiving responsibilities or any other basis prohibited by law.*

Customer Service Representative

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