At our core, we are on a mission to create a seismic shift to ensure every patient and family member touched by cancer receives unwavering, comprehensive mental and emotional support as an indisputable foundation of cancer care. We deeply understand that a cancer diagnosis, not only has an impact on physical health, but also on mental and emotional health. Our commitment is to accompany clients on their journey, offer emotional support through applying our signature SHAPE framework, a holistic personalized approach. Together, let’s redefine the culture of mental health for oncology patients,  survivors, caregivers, and family members.

Industry: Mental Health Care
Company Size: 2-10 employees

Collaborative Cancer Care

Savvy Admin PROD

**Company Description **

Collaborative Cancer Care is dedicated to ensuring that every patient and family member affected by cancer receives comprehensive mental and emotional support, recognizing the profound impact of a cancer diagnosis on overall well-being. Using our signature SHAPE framework, we provide a holistic and personalized approach to emotional care. Our mission is to redefine the culture of mental health for oncology patients, survivors, caregivers, and their families. Join us in making uncompromising mental health care a fundamental part of cancer care.

**Role Description **

This is a part-time, hybrid role for a Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Counselor (LPC) located in Vernon, CT, with some flexibility for remote work. The professional will provide direct mental health support to oncology patients, survivors, caregivers, and families. Responsibilities include conducting psychosocial assessments, delivering therapeutic interventions, collaborating with interdisciplinary teams, offering case management services, and developing personalized care plans aligned with patients' emotional and mental health needs.

**Qualifications **

- Expertise in Social Work and Medical Social Work, with licensure as LCSW, LMFT, or LPC in the state of Connecticut

- Experience in Case Management and ability to coordinate and advocate for client needs

- Strong understanding of Mental Health and Behavioral Health care, especially in the context of oncology

- Empathy, active listening, and excellent communication skills to support individuals and families during challenging times

- Proficiency in working within an interdisciplinary team and developing holistic care plans

- Master’s degree in social work, counseling, or a related field

- Experience in oncology, palliative care, or chronic illness care is highly desirable

- Ability to work independently while adhering to professional and ethical standards

LCSW, LMFT, and LPC

With 37,000 colleagues, Hartford HealthCare’s unified culture enhances access, affordability, equity and excellence. Its care-delivery system — with nearly 500 locations serving 185 towns and cities — includes two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, a behavioral health network, a multispecialty physician group, a clinical care organization, a regional home care system, an array of senior care services, a mobile neighborhood health program and a comprehensive physical therapy and rehabilitation network. On average, Hartford HealthCare touches more than 17,000 lives every single day. The unique, system-wide Institute Model offers a unified high standard of care in crucial specialties at hospital and ambulatory sites across Connecticut offering unparalleled excellence at the most affordable cost. The institutes include: Ayer Neuroscience, Behavioral Health, Cancer, Digestive Health, Heart and Vascular, Orthopedics and Tallwood Urology & Kidney. Visit Hartford HealthCare at www.HartfordHealthCare.org and stay connected!

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Hartford HealthCare

**Location Detail: **MMH-8 Keynote Drive (10628)

Work where every moment matters.

Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Patient Service Coordinator.

Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients’ families.

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, and ensures patients have been cleared for HomeCare visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff.

- Provides support to the Front Desk/Reception area and provides general administrative support:

- Greet all patients and visitors

- Answer incoming phone calls in a professional manner, and triage the call if appropriate to ensure the patients’ needs are met in a timely manner.

- Create and distribute electronic messages in the EMR.

- Mail information to new patients prior to visit in accordance with department policies.

- Assist with general office duties such as photocopying, scanning information into a patient’s EMR, distributing reports, sorting mail, faxes, delivering materials, etc.

- Provides back-up support to other front desk staff as needed

- Responsible for mail processes, postage equipment, and office equipment.

- Maintains inventory processes including ordering and receiving according to appropriate levels set by Agency guidelines.

- Coordinates and clarifies data with care management team in regards to medical supplies.

- Identifies, researches, and resolves order discrepancies

- Effectively organizes and maintains documentation for inventory control purposes and budgetary need pertaining to medical & office supplies/forms.

- Covers for other departments as necessary.

-  Exhibits strong customer service skills through positive, helpful interactions, and communication

- Will actively participate in the performance improvement process known as H3W.

- Perform other duties as assigned.

**Qualifications**

Education: High School Diploma or Equivalent required. Bachelor's Degree preferred.

Experience: Experience in a Customer Service role

**Knowledge, Skills And Ability Requirements**

-  Comfort and ability to handle confidential information.

-  Comfortable working in a fast paced, evolving customer service environment with patience, flexibility and attention to detail.

-  Proficient skills in windows-based software (including word processing, spreadsheet, database and presentation programs).

-  Excellent interpersonal skills necessary to communicate with departments, employees, physicians and managers.

-  Problem solving skills

-  Engaging, self-motivated, and entrepreneurial

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Patient Service Coordinator (Office, Admin) - HomeCare

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