A $23 billion health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, cost-effective, accountable care. The largest nongovernmental employer in Pennsylvania, UPMC integrates 92,000 employees, 40 hospitals, 700 doctors’ offices and outpatient sites, and a 4 million-member Insurance Services Division, the largest medical insurer in western Pennsylvania. In the most recent fiscal year, UPMC contributed $1.4 billion in benefits to its communities, including more care to the region’s most vulnerable citizens than any other health care institution, and paid more than $800 million in federal, state, and local taxes. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial, and technological skills worldwide through its innovation and commercialization arm, UPMC Enterprises, and through UPMC International. U.S. News & World Report consistently ranks UPMC Presbyterian Shadyside among the nation’s best hospitals in many specialties and ranks UPMC Children’s Hospital of Pittsburgh on its Honor Roll of America’s Best Children’s Hospitals. For more information, go to UPMC.com.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

UPMC

Savvy Admin PROD

**UPMC Northwest Hospital**

**Department **: Laboratory

**Shifts: **Rotating day/evening shifts-typically no nights

**Status **: Casual

Receive and organize patient specimens, enter results into the computer, communicate findings, handle phones and paperwork, assist with training, and perform general office tasks.

**Responsibilities:**

- Demonstrate a service-oriented approach by showing courtesy, respect, enthusiasm, and a positive attitude in all work situations. Take initiative and assist with department tasks as needed.

- Monitor pneumatic tube and courier deliveries to ensure timely processing of specimens.

- Investigate and resolve specimen issues or requesting errors; request assistance when needed. Complete quality forms for unacceptable specimens or other problems.

- Process specimens by centrifugation, label aliquot tubes, transfer as required by policy, and store samples at appropriate temperatures.

- Record specimen receive times in the computer system accurately.

- Respond to telephone inquiries regarding proper specimen collection, results, and normal ranges.

- Follow all health and safety regulations for handling biohazardous samples and sharps to prevent exposure.

- Verify patient specimens (blood, urine, and other body fluids) against requisitions or labels, ensuring information matches paperwork. Request additional information in the Laboratory Information System as needed.

- Prepare, package, and send specimens to outside locations when required.

- Receive, sort, and prioritize all specimens according to laboratory policies. Share specimens as necessary and notify the supervisor of issues or requests that need clarification.

- Disinfect work areas during and after shifts as needed.

- Participate in the orientation and training of new laboratory specimen processors.

- Perform routine technical and related clerical duties as directed

- High school diploma or equivalent required.

- 3–6 months of experience in a clinical lab, physician’s office, or medical environment preferred; familiarity with medical terminology and lab information systems a plus.

- 3–6 months of experience in a service role, such as call center, customer service, or product fulfillment, preferred.

- Strong oral and written communication skills; able to interact effectively with patients, customers, and co-workers of all ages.

**Licensure, Certifications, and Clearances:**

**UPMC is an Equal Opportunity Employer/Disability/Veteran **

Specimen Processor

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