ABCD is a neighborhood-based nonprofit organization that each year provides more than 100,000 disadvantaged residents in Boston, Malden, Medford, Everett and the region with the tools and resources needed to transition from poverty to stability and from stability to success.

ABCD uses a comprehensive approach that addresses the range of barriers faced by people living in poverty, from day-to-day crises to creating opportunities for jobs/careers, education, and much more.

Industry: Non-profit Organization Management
Company Size: 501-1,000 employees

Action for Boston Community Development, Inc.

Savvy Admin PROD

**Department: **Housing and Homelessness Prevention

**Location: **Malden - Commercial Street

**Compensation: **$58,622 / year

**Description**

Through our offices in Boston and Malden, ABCD's Housing and Homelessness Prevention Department supports people in their search and works to prevent families from entering homelessness by providing housing counseling. The Mobile Homeless Outreach Program identifies unsheltered homeless individuals in the Malden, Medford, Everett and Chelsea areas through direct street outreach activities and community referrals. Join us as **Mobile Homeless Outreach Coordinator ** in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, and are dedicated to making a positive impact, we invite you to apply.

**Key Responsibilities**

- Conduct assessments, facilitate placement into emergency shelter and connect individuals to social, health, detox and other services. The Mobile Homeless Outreach Coordinator will work as part of a larger team within the Tri-City area, Council of Governments, and the Coordinated Entry.

- Work collaboratively with the community partners to conduct outreach in the community, focusing on those who are most vulnerable. Outreach will occur in identified “hot spots” in the tri- neighborhoods at times when individuals are most likely to be found, including early morning and evenings.

- Provide leadership and support to the Mobile Homeless Outreach Specialist and occasionally to other Housing staff under the direction of the Deputy Director of Housing and Homelessness Prevention.

- Participate in the training of new staff and coordinate daily activities.

- Complete a Vulnerability assessment tool to determine vulnerability and acuity of individuals during street outreach as well as other outreach and referral processes.

- Assist the homeless with accessing resources and make referrals for additional support services, continuing to engage with the unsheltered homeless until shelter or permanent housing is obtained.

- Provide advocacy for homeless when they encounter barriers.

- Collaborate with other agencies in the region to provide team outreach services.

- Maintain complete client records, daily activity logs, mileage logs, neighbor-related data tracking systems and other reports as directed.

- Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless.

- Attend team meetings, case conferences, training workshops and community meetings as needed.

- Perform other related duties as assigned from time to time.

**Skills, Knowledge and Expertise**

- Minimum of a high school diploma or equivalent and one to three years of social services experience required.

- Experience working directly with chronically homeless population required.

- Bilingual skill in Spanish or Haitian Creole preferred.

- Demonstrated basic understanding of severe mental health, physical health, and substance abuse issues and symptoms.

- Ability to listen with sensitivity to other people’s feelings, needs, and points of view, and demonstrate tact and courtesy in expressing opinions or ideas.

- Demonstrated ability to manage multiple cases effectively and efficiently and be able to adapt well to changing priorities and challenging individuals.

- Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

- **Must have a valid driver’s license and be able to work outside of normal business hours, particularly with flexible evening hours. **

- **Ability to drive a 15-passenger van to outreach events and occasionally transport clients to services. **

- **Ability to work outside in all weather conditions for periods for time.**

Expected Salary: $58,622.20 annually with an hourly rate of $32.21 . Salary scales are set according to an explicit compensation policy and relevant market data. Due to funding restrictions and our strong focus on internal parity, this salary is thoughtfully aligned with the duties expected for this role, and offers are firm.

**Why Work Here**

- Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.

- Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.

- Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.

- Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.

- A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.

- Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Mobile Homeless Outreach Coordinator

At Tiny Spoon Chef, we love creating meals that serve as the backdrop to new relationships, great conversations, and lasting memories. 
Our focus is weekly meal service for you and your family - building relationships around delicious food is what we love.  But we also like to get creative!

Industry: Food and Beverage Services
Company Size: 11-50 employees

Tiny Spoon Chef

**Description**

- k.a. our Chief First Impression

Tiny Spoon Chef

-  Personal Chef & Culinary Services

~~Hi there - pull up a chair.~~

~~At Tiny Spoon Chef, we believe a great meal is one of life’s simplest joys, and we’ve built a personal chef and culinary service brand around making that joy easy to come by. From cozy weeknight dinners to once-in-a-lifetime celebrations, our chefs cook for real people, in real kitchens, with a whole lot of heart. Now we’re looking for someone to help even more people find their seat at the table.~~

**About The Role**

Every wonderful client relationship starts with a conversation - and we’d love for you to be the one having it. As our Salesperson, you’ll be the warm, knowledgeable voice that greets prospective clients, answers their questions, and helps them discover exactly the right service for their lives and their cravings.

You’ll manage inbound and outbound sales communications, nurture leads, guide prospects through the sales process, and make sure every customer feels genuinely cared for - from their very first inquiry all the way through onboarding.

You’ll thrive here if you’re highly organized, naturally personable, sales-savvy, and truly passionate about hospitality, food, and taking great care of people.

**A Taste of the Day-to-Day**

- Be the friendly first point of contact, handling inbound and outbound sales calls, emails, chat inquiries, and social media responses with prospective clients.

- Champion the full Tiny Spoon Chef menu of offerings, including Core Service, Peak Service, personal chef events, cooking classes, VIP experiences, group sales, corporate partnerships, and gifting opportunities.

- Educate prospective and current clients about our services so they can find the perfect fit.

- Qualify leads and guide prospects through the sales funnel, turning curiosity into conversion.

- Follow up with warm leads from marketing campaigns, website activity, and affiliate referrals - no good lead left behind.

- Provide pricing, service details, and customized recommendations tailored to each client’s tastes and needs.

- Meet or exceed weekly and monthly sales goals and KPIs (and enjoy the happy dance that follows).

- Create, update, and manage client and lead activity in HubSpot CRM, keeping every record tidy and current.

- Collaborate closely with our Marketing, Culinary, Operations, and Client Success teams to improve lead-to-sale conversion.

- Help onboard new clients and hand them off to Client Success with a seamless, white-glove transition.

- Participate in weekly reporting, monthly scorecards, and quarterly and annual OKR tracking.

- Pitch in on additional duties as they come up - every good kitchen needs a little flexibility.

**Requirements**

**What You’ll Bring to the Table**

- 1–5 years of experience in inbound/outbound sales, hospitality, customer service, or a related field.

- Willingness to travel to various regions for sales events, grassroots outreach, and conferences (about 30% of the time).

- Excellent verbal and written communication skills - you have a way of putting people at ease.

- Strong organizational and time management abilities.

- Comfort using CRM platforms and sales tracking systems, including HubSpot.

- A self-starter spirit with a proactive, team-oriented mindset.

- Genuine passion for food, wellness, hospitality, or client experience.

- The ability to multitask and juggle multiple client conversations at once without dropping a plate.

**Bonus Ingredients (Nice to Have)**

- Experience in food service, catering, culinary sales, hospitality, or direct-to-consumer (DTC) brands.

- Familiarity with subscription-based or service-based sales models.

- Knowledge of food trends, dietary preferences, wellness, or personalized meal planning.

- Experience supporting VIP clients, events, or corporate partnerships.

**The Compensation**

- Base salary of $36,000 per year, plus a commission structure based on initial sales and client retention.

- Opportunity for additional earnings tied to your sales performance and KPI achievement - the more you grow, the more you earn.

**What’s On The Menu For You**

- A collaborative, supportive team that genuinely enjoys working together.

- Real opportunities for career growth and development.

- A dynamic role centered on food, hospitality, and meaningful client relationships - work that actually feeds people (literally).

**Benefits**

- Retirement Plan, 401k and 401k Matching

- Health, Dental and Vision Insurance

- Short & Long Term Disability

- Life Insurance

- Accident & Critical Illness Insurance

- Flexible Spending Account (FSA)

- Dependent Care Account (DCA)

- Paid Time Off

- Profit Sharing

All applicants offered a position will be subject to a background check.

Please note that we use E-Verify to electronically confirm Form I-9 information to verify employee's identity and employment eligibility.

Sound like your kind of jam?

We’d love to hear from you. Bring your appetite for great conversations, and let’s set a few more tables together.

Salesperson

At Vetco, a division of Petco, we're on a mission to improve the lives of pets and pet parents by making high-quality veterinary care more accessible. Unleash total flexibility as an independent veterinary contractor by joining our team and practice top-tier medicine at a Vetco Vaccination Clinic or full-service Vetco Total Care hospital near you. Together, we can make a difference!

Industry: Veterinary Services
Company Size: 10,001+ employees

Vetco

**Petco Veterinary Services **offers relief veterinarians the chance to work in two distinct settings: Vetco Vaccination Clinics and Vetco Total Care full-service veterinary hospitals. In both environments, you'll have the opportunity to make a difference in the lives of pets every day.

As a relief veterinarian with Petco, you'll enjoy **flexible online scheduling **, allowing you to choose shifts that work best for your lifestyle. There's no minimum or maximum number of shifts required, and we offer a variety of weekday and weekend hours to fit your needs. You also have the freedom to **set your own rate ** for each shift, ensuring you have control over your compensation. **Continue ** practice activities outside of Petco shifts and enjoy **NO ** agency fees!

Our **appointment-based model ** helps manage patient flow and ensures you're able to leave on time, while our trained, experienced staff handles the operations, letting you focus on providing the best care possible. Stay up to date with important clinic news, policy updates, and product announcements through our **monthly newsletter **. And as a bonus, enjoy a **15% discount ** on all Petco products and services, perfect for treating your own pets.

**What's the difference between Vetco Vaccination Clinics and Vetco Total Care Hospitals? **

**Vetco Vaccination Clinics: **These clinics focus on basic wellness checks, vaccinations, heartworm testing, and microchip placement. We do not offer surgeries, emergency, or illness care. Our locations are primarily within Petco stores, with a few housed in advanced mobile van units.

**Vetco Total Care: **These full-service veterinary hospitals offer a complete range of services, from preventive care and diagnostic workups to outpatient surgeries and dental procedures. Our hospitals are equipped with digital dental X-rays, Butterfly IQ+ Vet ultrasound imaging, and fully equipped surgery suites, including heated hydraulic surgery tables, full anesthesia monitoring, and more. Licensed and trained hospital staff ensure the highest standards of care, with no overnight or emergency on-call shifts.

**Requirements **

- Doctor of Veterinary Medicine state license in good standing

- Appropriate state-specific licensing to perform all shift functions including the ability to perform blood draws & administer vaccines

- DEA in good standing required for full-service Vetco Total Care hospital relief shifts

- Ability to provide Professional Liability Insurance + license defense policy

- Compliance with all local state and federal mandates

**Ready to Make a Difference? **

Vetco Vaccination Clinics and Vetco Total Care full-service hospitals provide access to high-quality veterinary care in 48 states. ~~Help us continue providing exceptional care to pets across the country. Explore available locations for relief shifts and discover where you can make an impact. ~~

**Together, we're making pet healthcare better. **

Send an email or schedule a call directly with one of our **Talent Advisors ** to learn more! ~~Explore all open shift locations on the ~~~~Vetco Clinics ~~~~website. ~~

Vetco Relief Veterinarian

You want the best for your child, and Strive ABA Therapy delivers.

With the latest tools and techniques in ABA Therapy, we're here to help your child thrive.

We know that the sooner you get started, the easier it is to build momentum towards their full potential.

Industry: Home Health Care Services
Company Size: 11-50 employees

Strive ABA Therapy

**Tiny humans. Big impact. One home at a time.**

At Strive ABA Therapy, our focus is simple: meaningful progress for kids, real support for our team.

We provide high-quality, in-home ABA services that are individualized, compassionate, and impactful. Our BCBAs develop personalized treatment plans tailored to each child’s needs and goals, and provide parent training to ensure lasting progress. With support from skilled R/BTs delivering one-on-one instruction, we work as a team to create meaningful change — for our clients and for each other.

**Board-Certified Behavior Analyst (BCBA) Description:**

Strive ABA Therapy is looking for a skilled Board Certified Behavior Analyst to join our team of professionals providing in-home services. The BCBA will be responsible for working with and overseeing our ABA Therapists and assessing children who present with a variety of behavioral and emotional challenges. They will also create individualized treatment plans to address each child’s needs. The BCBA should have exceptional communication and problem-solving skills as well as a proven record of effective behavior modification with incredible patience and empathy toward their clients.

**Board-Certified Behavior Analyst (BCBA) Requirements and Responsibilities:**

- Masters Degree in Applied Behavior Analysis

- Current BACB certification as a Board Certified Behavior Analyst

- 2-3 years of experience working with children, adolescents, and families using behavior analytic technology across a variety of diagnoses

- Conduct Functional Behavior Assessments (FBAs) and design, monitor, and adjust individualized ABA treatment plans

- Provide field supervision and write performance evaluations for behavior technicians as required

- Develop new programs and perform ongoing adjustments to current programs as needed

- Produce progress reports and treatment plans to meet the requirements and submission timelines of regulatory agencies and funding sources

- A high level of communication skills, organization skills, and attention to detail

**Board-Certified Behavior Analyst (BCBA) Benefits:**

- Competitive salary commensurate with education and experience

- Meaningful work-life balance with flexible schedules

- Career advancement opportunities

- Advanced web-based tools to simplify charting and data collection

- Continuing education credits

- Flexible schedule

- Mileage reimbursement

- Professional development assistance

- Referral program

- 1099 contract

- Hourly pay

Strive ABA Therapy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. Strive ABA Therapy complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoffs, leaves of absence, transfer, compensation and training.

**Job Type: ** Part-time/Full-time

**Pay: **$85-105/hour based on experience and qualifications.

**Expected hours: ** 10 – 30 per week

**Board-Certified Behavior Analyst (BCBA) Schedule:**

- Monday to Friday

- Weekends as needed

**Willingness to travel:**

- 25% (Preferred)

**Work Location: **Multiple locations/Hybrid

**Let’s build something meaningful — one home, one child, one session at a time.**

IND123

Board Certified Behavioral Analyst (BCBA)

Tempus Unlimited exists to provide a continuum of community based services that support the efforts of children and adults with disabilities to live as independently as possible in the least restrictive environment.

Through personal involvement, individual decision-making is supported and encouraged to enhance the control of a person over their own lives and foster self-sufficiency.

The agency through its programs and services encourages the inclusion of people with disabilities into the mainstream of society including social, recreational, family and work activities.

Industry: Consumer Services
Company Size: 201-500 employees

Tempus Unlimited, Inc.

Summary/Objective

A community based Senior Skills Trainer for our Personal Care Attendant Program. The Skills Trainer will educate consumers on how to successfully manage their consumer-directed hands-on care. The Senior Skills Trainer will also be primarily responsible for other skills training department wide tasks and processes.

Essential Job Functions Follow-up on assigned functional skills training in a timely manner as determined by contract.

Assess consumers and/or surrogate ability to manage PCA services.

Train consumers and/or surrogates the skills needed to manage their PCA program as outlined in the Mass Health Service Agreement and according to the Personal Care Management (PCM) Contract.

Maintain confidentiality in all consumer related issues.

Attend in-service, supervision and staff development meetings when requested by Supervisor or Manager.

Demonstrate a working knowledge of program policies and procedures and Mass Health regulations.

Demonstrate a commitment to the Independent Living philosophy of consumer control.

Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Work within company policies and in accordance with the PCM Contract in order to complete and track for receipt of required documentation within required timelines. Assigned referrals and intake documentation

Service Agreements and Assessments for re-evaluations

Supportive documentation for intakes and re-evaluations as needed

Return all phone calls from surrogates and consumers within 72 business hours Work within policies to complete and submit internal requirements: Progress Notes

Dayforce, Outlook Schedule

Mileage and Expense Forms

Return all required email communications within 48 business hours.

Follow up with Supervisor and/or Program Assistant on requests for skills training and tracking reports: Non-billing, overbilling and ineligible consumers

Provide training and ongoing support for EVV

Major problems requiring skills training

Consumer status updates

Intake, Quarterly and Annual Reviews

Perform other duties as assigned by the Skills Trainer Supervisor Qualifications Experience providing services for people with disabilities and knowledge of PCA programs is preferred.

Experience or education in teaching or counseling is helpful.

Knowledge of community resources and social service systems is beneficial.

Excellent communication, organizational, and writing skills.

Basic computer skills in Microsoft Office/Outlook and the ability to navigate databases.

Specialized training provided as needed. Required Education Bachelor’s Degree preferred; GED or High School Diploma required. Physical Demands

**Required**

Travel is required for this position. Must have a valid driver’s license and reliable vehicle to travel within assigned service area. Other Duties:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. Travel:

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Personal Care Management Skills Trainer

Founded in 1926 and headquartered in Chelsea, Metro is a cooperative financial institution, owned and controlled by the members who use and benefit from our products and services. Since 1926, Metro Credit Union has been providing financial services to more than 200,000 members in our communities throughout Massachusetts.  

One of the largest credit unions in the state, Metro offers 18 full-service branches and has partnered with over 1,200 companies throughout Massachusetts to provide banking services to businesses and employees though our Metro@work program.

Where to find us:
MetroCU.org
877.MY.METRO
facebook.com/metrocu.org
@metrocu

Insured by NCUA | Member MSIC

Industry: Financial Services
Company Size: 201-500 employees

Metro Credit Union

**Company Overview**

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman’s Best of 2025 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.

Position Summary

Hybrid | Full-Time

Reports to: VP, Learning & Talent Development

We are seeking a Workforce Enablement & Learning Systems Manager. A builder, someone who brings together learning technology, AI enablement, automation, and strong operational discipline to create smarter, faster, and more scalable ways of working. This individual will play a critical role in shaping how the organization builds workforce readiness and enables continuous learning at scale, without increasing risk.

In this role, you will design and optimize the systems that power modern learning and operational enablement. You will challenge outdated processes, identify inefficiencies, and introduce innovative solutions that reduce friction, eliminate redundancy, and streamline manual work. You naturally think in systems rather than silos and approach problems with both creativity and sound judgment.

As Metro Credit Union continues to modernize across learning, AI adoption, and workforce enablement, this role will be instrumental in ensuring those efforts scale intelligently and sustainably. Success in this position requires a mindset grounded in experimentation, continuous improvement, and a willingness to Build Boldly, testing new ideas while maintaining strong operational rigor. This is not a role that simply maintains systems; it’s one that helps reinvent how an organization learns, adapts, and stays operationally ready in a rapidly evolving environment. Most jobs ask you to maintain the playbook. This one asks you to help reinvent it. If building smarter systems, modernizing workforce enablement, and creating real business impact excites you, we’d love to meet you.

**We Are Seeking An Individual Who Is**

- Energized by simplifying complex systems

- Naturally inclined to identify opportunities to automate and streamline work

- Able to balance innovation with sound judgment

- Driven to build and improve rather than maintain the status quo

- Quick to learn and adopt new technologies—often faster than those around you

- Focused on business impact, not just training outcomes

- Motivated by ownership, accountability, and solving meaningful problems

- Drawn to working at the intersection of technology, people, operations, and learning

- Curious and excited about AI and emerging technology trends

What You’ll Do

AI Enablement & Workforce Capability

Help build and scale the organization’s AI enablement strategy through practical, business-focused learning experiences. You’ll help employees adopt AI responsibly, confidently, and practically in day-to-day work.

**This May Include**

- AI learning pathways

- Workshops and enablement sessions

- Manager toolkits

- Resource hubs

- Internal adoption campaigns

- Usage and readiness measurement

Operational Readiness & Compliance

- Build reliable, scalable processes that support compliance readiness, audit defensibility, and operational consistency without creating unnecessary administrative burden.

- Partner across teams to ensure workforce readiness data, training evidence, and reporting stand up under scrutiny while remaining efficient and sustainable.

Workforce Readiness Insights

- Use data, reporting, and workforce signals to identify gaps, risks, trends, and at-risk populations early, so action happens before issues grow.

- Help leaders make smarter decisions through actionable workforce readiness insights.

Success in Year One

**Role**

In the first year, success in this role will be defined by meaningful, measurable improvements across learning operations and workforce enablement:

- Manual tracking and administrative effort will be significantly reduced through smarter systems and automation.

- Audit evidence and workforce reporting will become faster, more accurate, and more reliable, enabling stronger compliance and decision-making.

- Leaders will develop a high level of trust in workforce readiness data and insights, using them confidently to guide business decisions.

- AI capabilities and adoption will visibly expand across teams, supporting more efficient and modern ways of working.

- Learning operations will become more scalable, streamlined, and effective, while systems and processes will adapt seamlessly through organizational change.

- Managers will gain clearer visibility into workforce readiness, allowing them to proactively identify and address skill gaps and areas of risk.

What You’ll Bring

- 5+ years of hands-on experience with enterprise learning platforms (LMS/LXP) and talent or performance management systems

- Demonstrated experience configuring, governing, and optimizing learning and talent systems (not just administering them)

- Strong systems thinking with the ability to design scalable, automated workflows

- Experience using data, dashboards, or signals to support readiness, risk detection, or leadership decision-making

- Comfort operating in regulated or high-accountability environments with competing priorities

- High digital fluency and a demonstrated tendency to reduce manual work through automation and AI

**Preferred**

- Experience supporting compliance, audit, or regulatory learning in a regulated environment (financial services strongly preferred)

- Experience partnering with Compliance, Risk, or Internal Audit teams

- Familiarity with audit evidence requirements related to learning

- Experience designing or governing AI-enabled workflows

- Background in learning, HR, organizational effectiveness, or enterprise systems

What You’ve Likely Done

- Managed or improved an LMS, LXP, or talent technology platform

- Built workflows, dashboards, automations, reporting, or system integrations

- Designed enterprise learning programs, curriculum, or enablement experiences

- Used data to drive decisions and measure impact

- Helped modernize operational or learning processes

- Explored AI tools to simplify work and improve productivity

- Worked in a regulated, high-accountability, or operationally complex environment

- Experience in industries such as financial services, healthcare, insurance, or other regulated environments is helpful but not required.

Working Conditions and Physical Demands

- General office environment.

- Highly stationary role.

- Frequent computer use.

Hybrid Policy Eligibility

- Minimum days in office per week: 3 (Tuesday and Wednesday required)

- Minimum days in office for onboarding: 5 days

- 4x10 eligible: Yes

Why Join Our Team

Comprehensive Benefits

- Health, Dental, and Vision coverage for employees working a minimum of 20 hours per week; Metro provides assistance toward premiums and copays and offers 100% coverage on prescription copays

- All staff eligible for an annual bonus and an annual (vesting) retention bonus

- Three weeks of paid vacation per year and 11 paid holidays

- 401(k) with matching plan and Safe Harbor Plan; Metro contributes 3% regardless of employee contribution

- Wellness incentives, Employee Assistance Program, Flexible Spending Account, Prescription Drug Program, and a range of voluntary benefits (LTD, STD, AD&D)

- Access to no-interest loans and $150 per quarter reimbursement for wellness and lifestyle expenses

- Discounts on pet insurance

- Strong growth opportunities with individualized development plans

- Position-related or job-related tuition assistance (one-year eligibility)

- Superb in-house training programs

- A growing, dynamic environment with a strong culture and exceptional team members

Compensation Disclosure

$98,000 – $128,000

The salary range listed provides a general expectation for the role. Final compensation is based on experience, unique strengths, and the impact you are expected to make. Metro also offers a competitive benefits package and additional perks that contribute to total compensation.

Workforce Enablement & Learning Systems Manager

Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Mass General Brigham

Site: Massachusetts General Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

**Job Summary**

The HLP Health and Wellness Coach (HWC)/ Virtual Group Visit Coordinator (VGVC) role will transform the clinical care to patients in primary care. The HWC/VGVC will work closely with primary care providers and patients to set behavior change goals both in a group setting and with patients 1 on 1. This role includes patient follow up, providing educational materials to patients, collaborating on workflows, and assisting patients with scheduling appointments.

**Qualifications**

**The MGB Division of General Internal Medicine (DGIM) Health Lifestyle Program (HLP) **is an innovative primary care delivery model focused on healthy lifestyle change. The HLP offers patients a variety of virtual shared medical visit (a.k.a. group medical visit) opportunities to better understand and control chronic diseases and conditions– such as obesity, diabetes, hypertension, stress, and insomnia – through diet, exercise, stress reduction, and sleep. Patients with a primary care doctor at MGH are eligible to participate in HLP Virtual Group Visits (VGVs).

The HLP Health and Wellness Coach (HWC)/ Virtual Group Visit Coordinator (VGVC) role will transform the clinical care to patients in primary care. As the HWC for MGB DGIM HLP, the incumbent will provide a critical service for patients planning to make healthy lifestyle changes. The HWC will supplement physician- and nurse practitioner-led VGVs with high-impact individualized coaching plans as well as coaching visits for motivation and behavior change. The HWC will meet with patients from diverse backgrounds who are participating in the program. The incumbent will develop ongoing relationships with patients and support them as they work toward behavior change to improve their health and wellbeing, and will use coaching methods to build patients’ capacities for sustainable lifestyle change, including increased engagement, self-awareness, motivation, mindfulness, knowledge and skills, confidence, and resilience. The incumbent will play a key role in their achievements and health outcomes and the overall success of the HLP VGV program.

A portion of the role will function as a Virtual Group Visit Coordinator (VGVC). The VGVC will serve an essential role in expanding and implementing VGVs at MGH in Primary Care. As the MGB DGIM Healthy Lifestyle Program VGVC, the incumbent will provide critical support to MGH providers focused on educating and empowering patients to make healthy lifestyle changes through VGVs. The VGVC will be responsible for providing patients with a high-quality experience in VGVs and will help train new MGH providers to run VGVs. The VGVC meet with patients from diverse backgrounds who are participating in the program. The incumbent will develop ongoing relationships with providers and support staff in various departments and practices. The incumbent will play a key role in the success of VGVs and the overall success of the Healthy Lifestyle Program.

This role will report directly to the HLP Program Manager and Medical Director. Patient groups and coaching with patients are conducted virtually utilizing Zoom or telephone including all meetings. At this time, this position is 100% remote with occasional in person meeting. This will be reevaluated over time.

**80% of Role**

The Virtual Group Visit Coordinator (VGVC) duties will include, but are not limited to, the following:

- Establishing a strong relationship with Virtual Group Visit (VGV) providers and assisting in conducting VGVs.

- Collaborating with VGV providers during VGV to support relevant patient behavior change and assist with patient goal setting.

- Developing and providing patient education materials regarding Zoom and chronic conditions. This will include a sign-up process for future VGVs and sharing materials with patients electronically following each VGV.

- Securing and facilitating appointments and reminders for patients, including helping patients and providers access VGVs.

- Supporting and assisting patients in accessing Zoom and Patient Gateway to join in VGVs.

- Assisting in process improvement recommendation to reduce potential barriers for engagement in VGVs for patients and providers including accessing Patient Gateway.

- Communicating with patients by patient messages and phone calls to increase engagement in HLP VGVs, provide educational material, and share health updates and newsletters.

- Leading a protocolized training program that will educate new providers and practices on how to run and implement VGVs, including managing timelines for various training steps, observing, and providing feedback to new VGV provider trainees, and ensuring practices are set up for success after the training process is complete

- Employing strategies to best meet the service and healthcare needs of all patient referrals.

- Developing and tracking appropriate metrics for measuring VGV progress and outcomes.

- Working towards developing rapport and a strong working alliance with VGV team members.

- Maintaining and coordinating ongoing communication among VGV team members, Healthy Lifestyle Program staff, and Primary Care physicians regarding VGVs through Zoom, phone, electronic messaging, and in-person meetings (as needed).

- Facilitating and assisting special projects, as required.

**20% of Role**

**Duties**

The Health and Wellness Coach (HWC) will provide competent, compassionate coaching based on a biopsychosocial assessment and established best practices in the discipline of coaching. Specific patient care duties will include, but are not limited to, the following:

- Assessing patients’ age, culture, and environmental situations as well as emotional, social, and physical well-being to ensure appropriate interventions.

- Using a coaching framework to help patients set concrete health goals and collaborating with patients to update their goals and care plans, as needed.

- Providing a judgment free space for patients to explore and create meaningful goals.

- Supporting patients in assessing both potential barriers and strengths towards achieving health goals.

- Communicating with patients through video calls, telephone calls, and electronic messaging.

- Utilizing appropriate motivational interviewing techniques & other evidence based coaching techniques.

- Providing approved patient education regarding chronic conditions, including hypertension, diabetes, depression, and sleep disorders as well as related treatments and medications.

- Leading group coaching sessions for multiple patients at the same time to increase awareness of and excitement about HWC in HLP

**Indirect HWC Clinical Work Can Also Include**

- Maintaining communication regarding patient needs to appropriate care team members in a timely and accurate manner, within the guidelines of patient confidentiality.

- Scheduling regular touch points and reaching out proactively if clients are not tracking towards their goals.

- Developing and tracking appropriate metrics for measuring patient progress and results.

- Working towards developing rapport and a strong working alliance with employees/patients and care team members.

- Acquiring and maintaining comprehensive knowledge of services provided by MGH/MGB.

- Developing and maintaining strong relationships with MGH professionals, MGH ancillary services and affiliated hospitals to expedite coordinated care for patients and clients.

**Education**

Bachelor's Degree Related Field of Study: Required

Can this role accept experience in lieu of a degree?

No

**Licenses and Credentials**

The National Board Certified Health and Wellness Coaching (NBC-HWC) Certification: Required

**Experience**

Experience in health promotions/education setting, counseling on health topics such as nutrition, exercise, cholesterol, hypertension, stress, and diabetes. 2-3 years preferred

**Additional Skills And Competencies**

- Excellent customer service skills.

- Excellent listening skills.

- Outstanding communication skills in all formats - virtual, phone, electronic, in-person.

- Strong clinical and analytical skills in assessing patient health needs, including medical, social and behavioral health aspects.

- Ability to multitask and change priorities to best meet patients’ and teams’ needs.

- Proven ability to handle sensitive information in a discrete manner.

- Proven ability to work independently and as part of a team.

- Proven ability to perform well under pressure and in an ever-changing environment.

- Self-starter; ability to organize and prioritize tasks.

- Ability to innovate, think outside of the box and improve processes.

- Competent with Zoom as well as Microsoft Office desktop applications; familiar with database management software

- Competency using the Internet to conduct research as needed.

- Proven level of professionalism to interact effectively with all levels of administration.

- Basic knowledge of chronic diseases, especially hypertension, hypercholesterolemia, diabetes, and pre-metabolic syndrome. Knowledge in fitness and nutrition preferred, and will potentially work with a nutritionist and physical therapist to assist in care plans.

- Poise to represent the MGH well externally via virtual meetings, phone, written communications and in person.

- Ability to learn and understand medical terminology and organizational departments and divisions to effectively collaborate with clinical colleagues and schedulers to facilitate the appropriate medical appointments

**Additional Job Details (if Applicable)**

**Remote Type**

Remote

**Work Location**

300 Ocean Avenue

**Scheduled Weekly Hours**

40

**Employee Type**

Regular

**Work Shift**

Day (United States of America)

**Pay Range**

$23.34 - $33.37/Hourly

**Grade**

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

**EEO Statement**

1300 Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

**Mass General Brigham Competency Framework**

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Health Coach/Virtual Group Visit Coordinator

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