For over 35 years, the team at Ignyte Insurance has fueled explosive growth in the specialty insurance arena. With a proven acquisition platform, we manage over $1B+ in premium across a diverse range of specialty programs and brands worldwide.

Our portfolio includes innovative and market-leading insurance brands such as:
•	American Collectors Insurance
•	J.C. Taylor Insurance
•	Heacock Classic
•	Condon Skelly
•	AllClear Travel Insurance
•	InsureandGo Travel Insurance
•	International Student Insurance
•	Envisage Global Insurance
•	ISO Student Health
•	Acquis
•	Kingfisher Insurance
•	First Underwriting Limited
•	Kingsbridge Contractor Insurance

Led by industry veterans Geof McKernan, Bill McKernan and Marc Castellucci, we specialize in partnering with high-performing companies in unique, niche industries — and taking their success to the next level.

With a track record of building and scaling successful insurance programs since 1990, we are relentlessly focused on growth through strategic mergers and acquisitions. We've executed $4 billion+ in transactions across North America, the UK, and Europe — making us one of the fastest-growing global specialty insurance providers in the industry.

Why the “Y” in our name? Because at Ignyte, we never follow the crowd.

We seize untapped opportunities others don’t see. We leverage unparalleled expertise, transformative technology and scalable resources to drive profitable growth for our brands — and deliver exceptional products and service to their customers that are anything but standard.

Industry: Insurance
Company Size: 1,001-5,000 employees

Ignyte Insurance

Savvy Admin PROD

**About Us: **ISO Insurance is the world’s largest international student insurance manager, dedicated to providing affordable and suitable health insurance for international students since 1958. We prioritize exceptional multilingual customer service and understand the unique needs of international students. Serving over 1,000,000 students from 200 countries and partnering with 6,700 educational institutions, ISO’s goal is to provide international students with comprehensive health insurance at a price they can afford.

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**Job Title: Customer Service Coordinator **

**Location: ** New York, NY

**Employment Type: ** Full-Time, On-Site

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**Key Responsibilities: **

- Make outbound calls to warm leads

- Answer inbound inquiries via phone, email, and chat

- Provide guidance on health insurance plans, coverage details, and claims processes

- Follow up consistently to convert leads into customers

- Build trust with customers by providing clear, accurate, and helpful information

- Track interactions and maintain accurate records in our CRM

- Meet or exceed individual sales and customer satisfaction goals

- Collaborate with team members to improve customer satisfaction

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**Qualifications: **

1-2 years of experience in customer service, sales, or a related fieldComfortable making outbound calls and handling objectionsStrong problem-solving abilities with a customer-focused attitudeAbility to multitask and thrive in a fast-paced environmentProven experience in customer service or a related fieldStrong communication skills (phone + written)Strong problem-solving abilities with a customer-focused attitudeAbility to multitask and thrive in a fast-paced environmentChinese or Spanish (both written and spoken) proficiency is a plus** **

**What We Offer: **

Competitive salary and benefits package401(k) with annual company profit share contributionFederal holidays and 16 PTO daysBenefits program – medical, vision, dental, disability, and life

Monday-Friday, 9am - 6pm EST

Customer Service Coordinator (ISO)

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