DSI, a premier sales enablement partner, offers consumer and commercial selling opportunities in the indirect dealer space. We partner closely with our dealers on many levels: sales management and execution, product and offer training, marketing expertise, software solutions, engineering, and warehousing and logistics. We are dedicated to individualized service, strong product offerings, and a fast and efficient delivery system. DSI’s Territory Managers are spread across the country and their #1 priority is to help you grow your business. To begin a working relationship with DSI, retailers are invited to call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.

Industry: Telecommunications
Company Size: 201-500 employees

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**Company Description**

DSI is a premier sales enablement partner specializing in consumer and commercial selling opportunities within the indirect dealer space. We provide comprehensive support to our dealer partners, including sales management, training, marketing expertise, technical solutions, and efficient logistics. With a focus on personalized service and strong product offerings, DSI helps retailers grow their businesses. Supported by a nationwide team of Territory Managers, DSI delivers fast, reliable service and opportunities for success.

**Role Description**

The Retail Support Specialist is a full-time on-site role located in Nashville, TN. In this position, you will support retailers by providing technical assistance, resolving customer queries, and troubleshooting product-related issues. You will collaborate with team members to address client needs and deliver excellent customer service. Additional responsibilities include maintaining accurate records, analyzing support data, and ensuring timely resolutions for all inquiries.

**Qualifications**

- Strong Customer Support and Communication skills to provide effective assistance and maintain professional client relationships

- Proficiency in Technical Support, including familiarity with relevant tools and processes

- Analytical Skills and ability to assess and resolve customer inquiries efficiently

- Experience in Troubleshooting issues to identify and implement solutions promptly

- Ability to work independently as well as collaboratively in an on-site environment

- Strong organizational skills with attention to detail

- Previous retail or sales experience is a plus

- High school diploma or equivalent required; additional technical certifications are a plus

Retail Support Specialist

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