The HealthCare Connection was founded in 1967 as Ohio’s first community health center.  The mission is the same today as it was when first opened for operation. THCC serves low-income, underinsured, and uninsured persons living in northern Hamilton County.  THCC makes sure all patients receive the same access to quality healthcare as fully insured persons. 

THCC is a leader in providing affordable and quality healthcare. THCC strives to be compassionate.  THCC respects different cultures. THCC teams with other agencies in order to meet the complete needs of patients. 

THCC is proud to be one of five health centers nationally honored as “Models That Work” by the United States Department of Health and Human Services in 1995.  In 2002, the Ohio Association of Community Health Centers gave THCC the Landmark Recognition Award for pioneering work in community health.

Industry: Medical Practices
Company Size: 51-200 employees

The HealthCare Connection

Savvy Admin PROD

**Career Opportunity **: Optometric Technician / Front Desk

**Reports to: Director of Vision Progams**

**Organization **: The HealthCare Connection (THCC)

**Location **:**Mt. Healthy, OH**

**About The HealthCare Connection**

Founded in 1967, The HealthCare Connection was Ohio’s first Federally Qualified Health Center (FQHC). Our mission is to provide quality and accessible primary healthcare services through community responsive approaches that address financial, geographic, and other barriers to care for residents of northern Hamilton County and surrounding areas. THCC is proudly recognized as a Level 3 Patient Centered Medical Home (PCMH), the highest level of recognition attainable for quality care.

We boast two primary care locations and 6 school-based health centers providing quality value-based care for over 20,000 patients. We provide services in Primary Care, Infectious Disease, Substance Use, Integrated Behavioral Health, Dental Services, Women’s Health, and Pharmacy.

**Benefits**

- Health Insurance and Rewards Program

- Dental, and Vision Insurance

- Free Life & Short-Term Disability Insurance

- 403(b) Retirement Plan with employer match

- Comprehensive Paid Time Off (PTO)

- 10 Paid Holidays

**Position Summary**

The HealthCare Connection is seeking a dedicated and compassionate **Optometric Technician / Front Desk Associate ** to support both clinical and administrative operations. This hybrid role plays a key part in delivering high-quality vision care, ensuring a positive patient experience, and maintaining efficient clinic flow across multiple service locations.

**Key Responsibilities**

**Direct Patient Care**

- Engage effectively with patients, especially children, explaining procedures and tests in a clear, reassuring manner

- Demonstrate empathy and create a positive, comfortable patient experience

- Support and maintain efficient daily patient flow

**Clinical Knowledge**

- Perform pre-examination testing with accuracy and attention to detail

- Clearly communicate testing procedures to ensure patient understanding

**Administrative Duties**

- Manage and maintain organized patient records and documentation

- Schedule appointments and utilize computer systems efficiently

- Maintain inventory and ensure exam and pre-test rooms are properly stocked

**Clinic Appearance & Equipment**

- Maintain a clean, organized, and professional clinical environment

- Assist with transporting and setting up portable vision equipment at various locations

- Clean, disinfect, and maintain all equipment and testing tools

- Uphold and promote the Mission, Vision, and Values of The HealthCare Connection

**Qualifications**

**Education**

- Bachelor’s degree or equivalent experience required

- Previous ophthalmic certification preferred

**Experience & Skills**

- Experience working with children of all ages preferred

- Previous customer service experience preferred

- Strong interpersonal skills (friendly, patient, and compassionate)

- Excellent verbal and written communication skills

- Strong organizational skills and attention to detail

- Basic math proficiency

- Ability to adapt to changing environments (portable/mobile program)

- Proficiency in Microsoft Excel and Word

**Equal Employment Opportunity/Drug-Free Workplace**

The HealthCare Connection is focused on creating a community that promotes dignity and respect for employees, patients and other community members. THCC is an Equal Opportunity Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, military status or other characteristics protected by law and will not be discriminated against based on disability.

THCC will only employ those who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of a background check and a drug screen.

Optometric Technician / Front Desk

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