Situated ocean-side in the heart of Miami's most desirable location, The Setai, Miami Beach is an award- winning, international leader in hospitality and the hotel of choice for the sophisticated international traveler.
The Setai masterfully combines the warmth of Asian hospitality with the best in personalized service, and truly rarified comfort. 
Housed in a restored 1936 landmark building within the historical Art Deco District, The Setai has been artfully designed, weaving the aesthetics of the Far East into its original Art Deco facade.
The Setai features 90 Art Deco rooms, 50 Ocean Suites, 1 Grand Penthouse and incomparable amenities including three temperature-controlled sparkling pools, beach front services, exceptional dining experiences, Valmont for the Spa at The Setai and a Clefs d’Or Chief Concierge. The hotel is privately held; holds membership with The Leading Hotels of the World, and has been consecutively awarded the coveted Forbes Travel Guide Five Star Award since 2015.

Industry: Hospitality
Company Size: 201-500 employees

The Setai, Miami Beach

Savvy Admin PROD

**Company Description **

The Setai, Miami Beach, nestled in the vibrant Art Deco District, is an internationally recognized luxury hotel known for its exquisite blend of Asian hospitality and personalized service. The property, a historic 1936 landmark, features elegant design inspired by the Far East and offers exceptional amenities, including three temperature-controlled pools, beachfront services, world-class dining, and a renowned spa. With 90 Art Deco rooms, 50 Ocean Suites, and a Grand Penthouse, The Setai is a member of The Leading Hotels of the World and a recipient of the Forbes Travel Guide Five Star Award since 2015. As the hotel of choice for discerning international travelers, The Setai is dedicated to curating outstanding guest experiences.

**Role Description **

This is a full-time, on-site position located in the Miami-Fort Lauderdale Area. As a Reservations Sales Agent, you will manage guest reservations, ensuring exceptional service and attention to detail. Key responsibilities include responding to inquiries via phone and email, maintaining accurate records, upselling hotel offerings, and collaborating with other teams to ensure seamless guest experiences. You will serve as an ambassador for The Setai’s values and luxurious brand standards.

**Qualifications **

- Proficient Communication and Customer Service skills, with a focus on articulating clearly and professionally.

- Expertise in Reservations and Receptionist Duties with attention to detail and organizational skills.

- Strong Sales acumen to upsell services and enhance guest satisfaction.

- Ability to manage multiple tasks efficiently and remain composed under pressure.

- Experience in luxury hospitality or a related field is highly preferred.

- Proficiency in computer systems and reservation software is a plus.

- High school diploma or equivalent; additional certifications or training in hospitality or related areas is an advantage.

Reservations Sales Agent

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