Gifthealth exists solely to enhance the Rx Experience for Manufacturers, Providers, and Patients to power better access, outcomes and adherence.

Industry: Technology, Information and Internet
Company Size: 51-200 employees

Gifthealth

Savvy Admin PROD

**Description**

**About Us**

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

**Position Summary**

We are seeking a passionate and talented Patient Care Lead to join our growing team. In this role, you will oversee the daily operations of the patient support team, ensuring efficient workflow, compliance with regulations, and exceptional patient care. You will supervise the patient care representatives and support the team in managing patient interactions and queries. You will also act as a pod lead in the daily workflow to ensure smooth operations. If you are driven by a desire to improve healthcare and thrive in a fast-paced, innovative environment, we'd love to hear from you!

**Key Responsibilities**

**Team Leadership:**

- Supervise and mentor the patient care team, including training, scheduling, and performance evaluations.

- Ensure that all team members adhere to company policies and procedures.

- Foster a positive and collaborative work environment, promoting professional development and continuous learning among staff.

**Operational Efficiency**

- Oversee daily patient care operations to ensure timely and accurate responses to patient queries via phone, email, or chat.

- Assist in the workflow throughout the day to ensure efficiency.

- Coordinate with pharmacists and other healthcare professionals to optimize workflow and patient care.

- Actively participate in day-to-day tasks to support the team in managing high patient interaction volumes.

**Compliance And Safety**

- Ensure compliance with all federal, state, and local regulations as well as accrediting body standards.

- Maintain thorough documentation and reporting as required by regulatory agencies.

- Conduct regular audits and inspections to ensure compliance with policies and procedures.

**Patient Interaction And Support**

- Address patient inquiries and concerns in a professional and empathetic manner.

- Provide patient education on medication use and potential side effects.

- Assist in patient case reviews and contribute to multidisciplinary care plans.

**Quality Improvement**

- Identify opportunities for process improvements and implement strategies to enhance patient care services.

- Participate in quality improvement initiatives and projects.

- Monitor and evaluate patient outcomes to ensure the highest standards of care.

**Qualifications**

**Education:**

- High school diploma or equivalent; completion of a relevant training program preferred.

**Experience**

- Minimum of 3 years of experience in a patient support or customer service role.

- Previous leadership or supervisory experience in a healthcare setting is highly desirable.

**Skills**

- Strong organizational and multitasking skills.

- Excellent communication and interpersonal skills.

- Ability to work collaboratively with a multidisciplinary team.

- Proficiency in using customer service information systems and technology.

**Work Environment**

- Location: Onsite/Hybrid in Columbus, OH

- Schedule: Full-time

- May require additional availability flexibility for escalations.

- Regular meetings with teams, departments, or leadership to ensure alignment.

**Key Essential Functions**

- Must be able to remain seated at a workstation for extended periods of time.

- Must be able to use a computer, keyboard, and mouse for the majority of the workday.

- Must be able to perform repetitive motions such as typing, clicking, and data entry.

- Must be able to communicate clearly by phone, video, and email.

- Must be able to manage multiple systems and screens simultaneously.

- Must be able to maintain focus and attention to detail in a fast-paced environment.

- Must be able to work scheduled shifts reliably, including any assigned breaks.

- Must be able to handle occasional high-stress or high-volume periods.

**Employment Classification**

**Status: ** Full-time

**FLSA: ** Non-Exempt

**Equal Employment Opportunity (EEO) Statement**

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

**Disclaimer**

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Salary Description

$26-32

Patient Care Lead

Prescribe FIT is a full-service remote patient monitoring (RPM) and virtual lifestyle health coaching solution designed specifically for orthopedic practices to optimize patients for surgery and improve musculoskeletal (MSK) health.

Simple Lifestyle Changes Can Improve Multiple MSK Issues:
 - Weight loss is a top recommendation by the American Academy of Orthopedic Surgeons for mitigating osteoarthritis of the knee in patients with BMI greater than or equal to 25.
 - The odds of sustaining an MSK injury are 15% greater if overweight and 48% greater for Class III obesity.
 - Every 1 pound of excess weight causes an additional 4 pounds of pressure on the knee joint and 10 pounds of pressure on the lower back.
 - A patient with obesity is more likely to experience the following complications after surgery: infection, poor wound healing, difficulty breathing, blood clots, or pulmonary embolism.

In order to improve MSK issues and outcomes of orthopedic surgery, patients and practices must focus on healthy lifestyle changes. But generic weight loss advice won’t work. According to a 2019 study by Duke University, “the doctor should instead encourage patient participation in a specific program.” Doctors that gave specific advice that reinforced the comprehensive weight-loss program, such as encouraging patients to take calls from weight-loss coaches lost significantly more weight. This is why orthopedic practices are partnering with Prescribe FIT. 

Prescribe FIT is a simple solution to this complex problem.

Industry: Wellness and Fitness Services
Company Size: 11-50 employees

Prescribe FIT

**Physician Partnership Business Development Representative **

~~(Columbus, OH) – Prescribe FIT Inc. ~~

**ROLE DESCRIPTION **

We’re hiring a sales rep to sell Prescribe FIT’s SaaS products directly to orthopedic physicians, providers, and practices. This person will prospect for new clients, build and run the sales pipeline, and close deals. You’ll own the full sales cycle—from identifying targets and making first contact through negotiation and signed contracts. You’ll also work closely with the CEO, pulling them into key conversations and deals at the right time. You will be accountable to specific activity metrics, sales quotas, and growth targets.

You should be comfortable with consultative selling—understanding a physician’s practice, diagnosing their needs, and pitching Prescribe FIT as a solution. You need to be self-motivated, persuasive, and competitive. You should be a clear, concise communicator (written and verbal) who can explain our product simply and focus on value. You’ll also need to stay organized, track your own action items, and follow through without being managed.

You must have experience selling into healthcare—specifically to physicians, providers, and practices—primarily through remote channels (phone, email, video). At least 3 years of direct sales experience is required. Orthopedic experience is strongly preferred.

**What You’ll Do: **

- Prospect for new clients by researching targets, making cold outreach, and generating qualified leads in the orthopedic market.

- Own and run the sales pipeline—track every deal in the CRM, keep stages updated, and drive deals forward with consistent follow-up.

- Engage the CEO at key points in the sales process—bring them into high-value conversations, demos, and closing meetings when it will move the deal forward.

- Build relationships with physicians and practice staff; communicate clearly, listen well, and move with urgency.

- Use activity metrics and pipeline data to prioritize your time and hit targets.

- Grow existing partnerships to drive further product adoption within accounts.

**TIME ALLOCATION **

Out of 100%:

- 55% Pipeline Management & CEO Engagement

- 30% Prospecting & New Client Acquisition

- 15% Conference, Client Travel & other

**REQUIRED SKILLS **

- Strategic

- Energetic

- Competitive

- Driven

- Organized

- Communicative

- Diligent

- Accountable

- Sense of humor (we like to have fun!)

**GENERAL RESPONSIBILITIES **

The Physician Partnerships Sales Representative will:

- Hit your sales quota and contribute directly to revenue growth targets

- Build and maintain a prioritized prospect list; actively cold-call, email, and network to fill the top of the funnel

- Run the sales pipeline end-to-end: qualify leads, schedule demos, manage follow-ups, negotiate contracts, and close deals

- Involve the CEO strategically in the sales process—prep them for calls, coordinate joint meetings, and leverage their presence to close larger deals

- Keep the CRM current—log all activity, update deal stages, and report on pipeline health weekly

- Learn and stay current on orthopedic conditions, treatment protocols, and industry trends relevant to our products

- Collaborate with Prescribe FIT leadership—share market feedback, flag competitive intel, and help shape the go-to-market approach based on what you’re hearing in the field

**REQUIREMENTS **

- Minimum of three (3) years of experience in direct selling with documented sales results to physicians (preferably orthopedic) with medical, biologic/biotech, or SaaS products

- Bachelor’s Degree is required.

- Valid driver's license is required, with the ability to travel by car and plane.

- Advanced proficiency in Excel and using CRM software.

- Comfortable with and experience in selling to clients remotely.

**FURTHER QUALIFICATIONS **

- Proven track record of outbound prospecting and generating your own pipeline (not just working inbound leads).

- Comfortable in a startup environment—willing to wear multiple hats and figure things out without a playbook.

- Able to uncover client needs even when they’re not clearly stated—you ask the right questions and read between the lines.

- Can build lasting client relationships and handle difficult conversations with tact when things get tough.

- Strong analytical and critical thinking abilities.

**EMPLOYMENT DETAILS **

- Full-time Salaried Role

- OTE: $105,000-110,000

- Commission, Bonus, and Equity

- Reports to: CMO

- 401k, Health, Dental and Vision Insurance, Paid Time Off, Gym, and Personal Trainer Benefits

- Background check required

- Three Reference Checks required

- Sales assessment required

- Start Date: ASAP

- Office Location: Hybrid or In Office (401 West Town Street, Suite 232, Columbus, Ohio 43215)

Physician Partnerships Business Development Representative

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