At Ashton Technology Solutions, we don't think of ourselves as computer guys, geeks or techies. Instead, we're problem solvers in the business of helping clients leverage technology for lasting business results. We just happen to have some serious technical skills as well. Of course we can talk geek with the best of them, but that's just the starting point for what we do, not the heart of it.

While we do take pride in delivering the most technically elegant solutions, we get the biggest satisfaction from integrating into our clients' processes, helping them look ahead, avoid trouble, and find better and more cost-effective methods of operating. In other words, we become partners in their growth. Ultimately, we earn our real enjoyment by watching our clients grow and prosper right along with us.

We're in business for a single reason: to develop proactive business strategies that will guarantee the success of our clients. It's as simple as that. By drawing on the specialized knowledge and experience of our engineers and technicians to strategically leverage the latest and most effective technologies, we work with clients to deliver highly customized business solutions that build the kind of stronger, more efficient business practices that help them grow.

In the end, it's all about our team, our culture, and our ability to communicate.  If you're looking to get the most from your business technology, we'd love to have a conversation.  We know that there are lots of options out there.  We'll never claim to be the 'premier provider' or '#1 in Cleveland', because there are no rankings for that kind of thing.  We are confident, however, that if you give us a try, you'll understand what you've been missing.

Industry: Information Technology & Services
Company Size: 11-50 employees

Ashton Solutions

Savvy Admin PROD

Looking to take the next step in your IT career with a supportive team, strong mentorship, and real opportunities for growth? Ashton Solutions is a fast-growing MSP supporting businesses across Northeastern Ohio, and we’re looking for an **IT Support Technician ** to join our collaborative team.

In this role, you’ll work alongside senior engineers to troubleshoot a wide range of end-user environments, support business-critical systems, and gain the hands-on technical experience that helps build a long-term IT career. **This is a hybrid opportunity in Beachwood, OH. **

**What You’ll Get **

- Salary starting at **$50,000+ **, scalable based on experience

- Health insurance, PTO, retirement plan, and bonus plan

- Hybrid work schedule (**up to 2 remote days per week after training **)

- Friendly, people-focused leadership and strong technical mentorship

- Clear opportunities for **career growth and skill development **

**What You’ll Do **

- Provide support for common business applications including **Microsoft 365 (O365) ** through phone, email, remote, and onsite support

- Support and maintain client networks and security infrastructure including **LAN/WAN, firewalls, access points, and switches **

- Troubleshoot issues across a variety of **on-premises and cloud environments **

- Manage and prioritize support tickets while setting clear expectations and delivering excellent customer service

- Accurately document client issues, resolutions, and follow-up actions

- Support over **100+ SMB clients **, gaining exposure to diverse technologies and business environments

**What You Bring **

- 0–2 years of hands-on PC support or IT support experience

- Experience with **Microsoft 365 **

- General knowledge of hardware platforms, cloud services, and line-of-business applications

- Strong interpersonal skills, a positive attitude, and the ability to shift priorities quickly in a fast-paced service environment

- Confidence delivering high-quality customer service and communicating clearly with end users

- Strong organizational skills with the ability to follow tasks through to completion accurately

- Curiosity and willingness to continuously learn new technologies and tools

**Why This Role Stands Out **

- Strong mentorship from senior engineers to accelerate your technical growth

- Exposure to a wide range of technologies across multiple client environments

- Hybrid flexibility with a team-first culture

- Great opportunity for someone looking to grow from support into a long-term MSP career path

**Next Steps **

Apply with your resume

**OR **

Get a head start here:https://www.ondemandassessment.com/o/JB-W70H5LGMQ/landing?u=1182753

Information Technology Support Technician

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