Dynatrace exists to make software work perfectly. The Dynatrace platform unifies observability, business, and security data at a massive scale (Grail) with continually updated topology and dependency mapping (Smartscape) to capture and retain full-stack data context. It leverages hypermodal AI (Davis), combining predictive AI to anticipate future behaviors, causal AI to deliver precise answers and intelligent automation, and generative AI to automatically provide recommendations, create suggested workflows or dashboards, and let people use natural language to explore, solve, and complete tasks. Dynatrace analytics and automation capabilities enable teams to modernize and optimize cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Industry: Software Development
Company Size: 1,001-5,000 employees

Dynatrace

Savvy Admin PROD

**Your role at Dynatrace**

The Workplace Experience Specialist at Dynatrace plays a crucial role in enhancing the workplace environment to foster employee engagement and drive exceptional business outcomes. This position is part of the global People and Culture Team, focusing on creating a vibrant hybrid work environment that aligns with the company's values. The specialist will ensure compliance with company policies while supporting the local office community and collaborating with the global Workplace Experience team to deliver outstanding employee experiences.

This position will be required to be onsite 5 days/week in our Detroit, Michigan office

**Responsibilities**

- Manage front desk operations to welcome visitors and assist them in navigating the office.

- Ensure the office is vibrant and welcoming, managing office supplies and refreshments.

- Drive programs that reinforce Dynatrace culture and contribute to a positive work environment.

- Deliver exceptional event experiences tailored to the office community in collaboration with the global Workplace Experience team.

- Create an outstanding onboarding experience for new team members, including local presentations and tours.

- Support visitor management, workshop preparation, and onsite facility services for smooth operations.

- Assist with employee benefits administration in collaboration with the People Operations Team.

- Participate in innovative solutions and transformation initiatives with the global People & Culture team.

**Requirements**

**What will help you succeed**

- High school diploma or GED or any higher education degree.

- Minimum of 6 months of experience in Office Management or a similar role in a fast-paced environment.

- Proven ability to juggle multiple priorities while meeting deadlines.

- Readiness to take on new responsibilities and drive process improvements.

- Strong collaboration skills and effective team player.

- Strategic thinker with the ability to anticipate challenges and contribute to organizational goals.

- Excellent communication, prioritization, and organizational skills.

**Nice-to-haves**

- Experience with Project Management related to office management, Monday.com, and culture enhancing practices

- Experience partnering with teams in multiple countries.

**Why you will love being a Dynatracer**

- A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

- Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

- A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

- An environment that fosters innovation, enables creative collaboration, and allows you to grow.

- A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

- A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

- A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.

- Attractive compensation packages and stock purchase options with numerous benefits and advantages.

**Compensation And Rewards**

DOE, salary $65K - $75K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

Workplace Experience Specialist

Industry: Real Estate
Company Size: 5,001-10,000 employees

Compass International Holdings

At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it!

We are looking for a Client Experience Supervisor to join our team and add value to our real estate agents experience by assisting with creating a seamless transaction process from contract to close. In this role you will lead a group of remote Client Experience Specialists who directly manage the Client Experience transaction process for the agents. This position will manage a small volume of transactions and serve as the first point of escalation for question and issues. The Supervisor will manage the performance, capacity and workflow of the team and partner with the Client Experience Manager to build the culture of the team.

This position is 100% remote.

Responsibilities:

Team Supervision: Lead a team of Client Experience Specialist to provide “best in class experience” of client experience services. This includes:

- Provide assistance with staff orientation/training

- Manage capacity and workflow of each specialist

- Coordinate and facilitate team meetings

- Prepare staff schedules; Manage vacation requests; Review and approve timecards

- Perform annual performance reviews and performance management as needed

Collaboration and Servic e: Acts as first point of escalation for questions and issues for the CES team, agents and branch leadership. This includes but is not limited to:

- Working with Regional Support and Agent Onboarding specialists to identify agents for promotion of client experience services

- Act as Liaison to branch leadership

- Be the “knowledge expert” of the contractual dates and deadlines, tasks, operational process, tools and systems

- Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner

- Work with field leadership to promote and increase agent adoption rates of service

- Collaborate closely with all agent services departments to assist with resolution of issues and proactively reduce errors

Finding a Better Way:

- Continuously evaluate procedures and seek improvements/efficiencies

- Analyze customer feedback for performance management of Client Experience Specialist team

- Work with other teams within the center to seek overall improvements for your LOC(s)

Qualifications:

- 3-5 years business experience; 1-2 years previous supervisory experience preferred.

- Prior Real Estate and customer service experience strongly preferred.

- Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.

- Excellent verbal and written communication skills.

- A people first approach with the ability to keep the agent and consumer at the center of the transaction. Ability to coach team on providing exceptional customer service throughout the transaction process.

- Ability to learn and navigate multiple software systems with an elevated level of competency.

- Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.

- Demonstrable history of effectively collaborating with different departments and leaders.

- Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

Anywhere is proud to offer a comprehensive benefits package to our employees including:

- Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D

- 401(k) savings plan with company match

- Paid Time Off to Include Holidays, Vacation Time, and Sick Time

- Paid Family & Paternity Leave

- Life Insurance

- Business Travel Accident Insurance

- All employees receive access to LinkedIn Learning

- Employee Referral Program

- Adoption Assistance Program

- Employee Assistance Program

- Health and Wellness Program and Incentives

- Employee Discounts

- Employee Resource Groups

Client Experience Supervisor - Pacific Time US Based Remote

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

1. About Our Client:

The organization operates in the legal technology sector, providing an online platform for legal professionals to file court documents in all California courts and manage service of process nationwide. With over 30 years of experience, the company addresses the challenge of streamlining legal filings and related services, offering a comprehensive solution that supports legal professionals efficiently. The organization is recognized for its innovative technology solutions and maintains a respected position within the industry.

2. About the Opportunity:

The Client Experience Specialist plays a key role within a client-focused support team, dedicated to educating, empowering, and advocating for clients. This position is responsible for handling and resolving client inquiries through clear verbal and written communication, emphasizing active listening and understanding. The role contributes to enhancing client satisfaction by delivering efficient solutions and representing client feedback to improve products and services. This fully remote position operates on Pacific Time hours, Monday through Friday.

3. Responsibilities:

• Guide clients through the organization’s platform to complete tasks

• Maintain accurate client records in Salesforce

• Take ownership of personal learning and communicate effectively with management

• Advocate for clients by reviewing materials and providing feedback to internal teams

• Solve problems efficiently to ensure a high-quality client experience

• Represent client perspectives to influence product improvements

• Identify solutions to improve employee experience and celebrate team successes

• Collaborate with management to achieve organizational goals

• Monitor and act on key performance indicators to maintain exceptional client service

• Continuously enhance the client experience through proactive learning

• Adopt new technology to improve service and efficiency

• Address team productivity issues and suggest improvements

• Support onboarding of new team members

• Focus on de-escalation to reduce client delays

• Follow all policies and guidelines

• Participate in discussions to ensure consistent practices and communication

4. Requirements:

• Minimum 2 years in Customer Support, preferably with Call Center experience

• At least 2 years working with CRM systems; Salesforce experience preferred

• Experience in SaaS, especially legal services, is a plus

• Skilled at optimizing telephonic support systems; DialPad experience preferred

• Minimum 1 year in legal or litigation support preferred

• High school diploma required; advanced studies or equivalent work experience valued

5. Pay Range and Compensation Package:

• $19.25 to $22.50 per hour, with actual pay influenced by experience, skills, licenses, and certifications

6. Benefits & Perks:

• 401(k) Match

• Medical, Dental, and Vision Insurance

• Employer-funded Short/Long-Term Disability, Life, and Accidental Death and Dismemberment Insurance

• 20 Days of Paid Time Off

• 11 Paid Holidays

• “Be Me Time” off for mental health, recharging, and volunteering

• Matching Gift Program

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Client Experience Specialist

Anywhere Real Estate Inc. (NYSE: HOUS) is moving the real estate industry to what's next. A leader of integrated residential real estate services, Anywhere includes franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter joint ventures, supporting approximately 1.2 million home transactions in 2022. The diverse Anywhere brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate, CENTURY 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty®. Using innovative technology, data and marketing products, high-quality lead generation programs, and best-in-class learning and support services, Anywhere fuels the productivity of its approximately 190,300 independent sales agents in the U.S. and approximately 140,100 independent sales agents in 117 other countries and territories, helping them build stronger businesses and best serve today's consumers. Recognized for twelve consecutive years as one of the World's Most Ethical Companies, Anywhere has also been designated a Great Place to Work five years in a row, honored on the Forbes list of World's Best Employers three years in a row, named one of America's Most Innovative Companies 2023 by Fortune, and most recently, featured on the inaugural TIME World's Best Companies list.

Industry: Real Estate
Company Size: 5,001-10,000 employees

Anywhere Real Estate Inc.

**Job Description**

The **Client Experience Specialist ** is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process.

The key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands.

**This position is 100% remote and will support various markets, primarily ** ~~**in Illinois ** ~~ **. The ideal candidate will be able to work in Central Time Zone.**

**Responsibilities**

-  Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner.

- Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments.

-  Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.

-  Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties.

-  Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.

- Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts.

-  Regularly update and manage communication with all parties involved in the transaction.

-  Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.

**Experience**

-  Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required.

-  Active IL real estate license in good standing

**Competencies**

To perform the job successfully, an individual should demonstrate the following competencies:

-  Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.

-  People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.

-  Technical- ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools.

- Analytical Thinking & Transaction Accuracy – able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity.

- Process Management – able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing.

-  Partnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things.

-  Oral/Written Communication—the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.

-  Quality Assurance -demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

-  Adaptability- the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient.

-  Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support.

**Anywhere is proud to offer a comprehensive benefits package to our employees including:**

- Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D

- 401(k) savings plan with company match

- Paid Time Off to Include Holidays, Vacation Time, and Sick Time

- Paid Family & Paternity Leave

- Life Insurance

- Business Travel Accident Insurance

- All employees receive access to LinkedIn Learning

- Employee Referral Program

- Adoption Assistance Program

- Employee Assistance Program

- Health and Wellness Program and Incentives

- Employee Discounts

- Employee Resource Groups

**About Us**

Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages.

Anywhere Integrated Services’ Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).

Anywhere Real Estate Inc.  **(NYSE: HOUS) is moving real estate to what's next. **Home to some of the most recognized brands in real estate  Better Homes and Gardens® Real Estate ,  Century 21® ,  Coldwell Banker® ,  Coldwell Banker Commercial® ,  Corcoran® ,  ERA® , and  Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

**At Anywhere, we are empowering everyone’s next move – your career included. ** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent ** – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture, ** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

- Great Place to Work

- Forbes World's Best Employers

- Newsweek World's Most Trustworthy Companies

- Ethisphere World's Most Ethical Companies

Client Experience Specialist (Licensed) - Central Time US Remote

LifeNet Health pushes the boundaries of regenerative medicine to give healing every advantage. Finding a trusted resource to facilitate transplantation and cellular solutions is more vital than ever. LifeNet Health meets this need through a relentless forward focus, coupled with a higher standard – making us a top choice for global healthcare providers and scientific researchers. This has improved life for millions of patients. We back it all up by offering a world of support to everyone we serve, including our donor heroes and their families.

* NOTE: Please beware of hiring scams as they have become very sophisticated.  We will not interview and/or hire through text message, social media, email alone and will never provide a check via email to order supplies. Applicants should verify and can find legitimate job opportunities on the LifeNet Health careers page. All applications are received via the applicant tracking system (ATS) Jobvite.

Industry: Medical Equipment Manufacturing
Company Size: 1,001-5,000 employees

LifeNet Health

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

**About This Job**

Location: Virginia Beach, VA (on-site)

Department: Customer Experience

Schedule: Monday – Friday, 11:15 a.m. – 8:00 p.m. (ET), Varied, Overtime Responsibility, Essential Personnel

Clinical Status: Non-Clinical

**How You’ll Make An Impact**

The Customer Experience Specialist provides customer service and administrative support to LifeNet Health’s internal and external customers, partners, and other clients. Answers orders or product inquiries, general billing questions, procedures, policies, and available services. Serves as liaison between Marketing and Sales to LifeNet Health clients. Provides exemplary service support for all calls and orders received in Customer Experience. Receives and processes orders for allograft tissue. Provides professional and courteous customer service and technical support to clients and potential clients striving for the highest level of customer satisfaction and loyalty.

Your work will have purpose every single day, contributing directly to life- changing outcomes.

**What You’ll Do**

- Customer Interface: Receives and accurately possesses all orders for allograft tissue including returns. Partners with other LifeNet Health departments including Finance and Distribution to ensure customer orders are processed and invoiced accordingly. Handles and resolves concerns or situations effectively and documents customer complaints.

- Account Management: Provides customer support to all internal and external clients concerning accounts and orders. Rotates on-call responsibilities involving after- hours orders and customer service issues.

**What You’ll Bring**

Minimum Requirements:

- High school diploma or GED

- Two (2) years of customer service experience in a call center, customer service department, or allied health organization.

**Key Knowledge, Skills, & Abilities**

- Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite.

- Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.

- Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on- time delivery.

- Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi- task, identify project interdependencies and potential risks/ pitfalls.

WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine. You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally.

**Here’s How We Support YOU**

- Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.

- Profit Sharing Plan- Share in the success you help create.

- 403(b) Retirement Plan- Invest in your future with confidence.

- Paid Parental Leave- 6 weeks to bond with your newest family member.

- Corporate Sponsored Events- Celebrate milestones and build connections.

- Generous Paid Time Off- Because balance matters:

- 18 vacation days (based on position, tenure, and state laws)

- 9 sick days (subject to local and state regulations)

- 9 holidays (7 standard + 2 floating)

- Flexible Work Program- For approved roles, how and where you perform best.

- Tuition reimbursement- We invest in your growth and education.

- Career & Leadership Development- Expand your impact and potential.

- Wellness Program- Prioritize your health with holistic resources.

- Employee Assistance Program (EAP)- Support for you and your household.

- Incredible teammates- Collaborate with passionate, dedicated professionals.

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the “at-will” nature of employment at LifeNet Health.

**Compensation**

Salary Range: $16.83 to $22.44/ hour

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications to $22.44 hourly (experienced in this role). Actual compensation may be higher based on the successful candidate’s knowledge and relevant experience.

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.

Customer Experience Specialist - 11:15 a.m. – 8:00 p.m. (ET) (10402-2026414)

TRUEWERK began with the belief that we could uplift today’s trade professionals by creating the highest-performing workwear in the world and celebrating the people who Werk Wonders in it.

Inspired by the systems used by elite military personnel and professional mountain guides, we optimized technical fits and emerging fabric technology and applied them to the modern job site.  

TRUEWERK was founded in 2015 by Brian Ciciora on a simple but strong conviction that business should be a platform for advancing humanity, not just profiting from it.

We carry our mission to provide trade professionals with the ultimate tools to solve challenges for their communities and beyond. And by celebrating each pro’s win along the way, we can create a community that’s truly in awe of true work.

Industry: Retail Apparel and Fashion
Company Size: 11-50 employees

TRUEWERK

**Company Description**

At TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet.

We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it.

We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners. Backed by a dedicated team of about 50 employees and a strong growth trajectory, we’re building a company – and a culture – grounded in performance, integrity, and continuous improvement.

**Job Description**

We’re looking for a passionate, product-oriented**Customer Experience Specialist in the Denver, Colorado ** area with a love of apparel and a strong respect for the skilled trades to be an advocate for our customers.

With a focus on anticipating customer needs, you’ll partner with internal and external teams to solve problems and deliver top-notch service at all customer touch points.

This is an early- to mid-career position reporting to the Customer Experience Lead and working closely with the marketing, product, and enterprise teams to provide unparalleled customer support.

**This is a full-time nonexempt (hourly) position requiring an in-office presence at our headquarters in Denver, Colorado at least one week per month, with the option to work remotely based on business needs.**

**Role & Responsibilities**

- Make their day: Create stellar interactions with our customers by enthusiastically responding to tickets, chats, and phone calls and routing customer inquiries in FreshDesk to continue to deliver Truewerk’s promise of industry-leading customer service.

- Own it: Delight your customers by proactively managing returns, exchanges, and order fulfillment on the direct-to-consumer side of the business. Spread the love by diving into ways you can provide additional support to our enterprise and sales teams when needed.

- Collaborate: Identify friction points in your day-to-day work and partner with coworkers, vendors, and business partners to streamline and improve the tools and processes that impact the customer journey.

- Bring it home: Share customer feedback with our marketing, sales, product, and operations teams to help us continuously improve our technical workwear systems based on your first-hand insight into our customers’ experiences.

**Qualifications**

We see a great opportunity for someone coming from the **retail apparel, outdoor/performance gear, or trade-adjacent industries **, where - like at TRUEWERK - you’re EARNING IT everyday with your outstanding product knowledge and stellar customer relationships.

**Must Have**

- 1 year experience in Customer Service or Customer Experience

- Inbound phone call handing experience

- Experience with customer support platforms (e.g., Gorgias, Zendesk, Freshdesk).

- Proficient with Mac OS and Google Workspace (Docs, Sheets, Drive)

**Preferred**

- Familiarity, exposure, interest, or personal experience with the skilled trades

- Experience with apparel, uniform, or outdoor products; retail experience is beneficial

- Familiarity with Shopify, NetSuite, Slack, Yotpo, and Loop (return software)

- Experience working in a hybrid or remote work environment

**Bonus**

- Experience in ecommerce or with a direct-to-consumer (DTC) brand

- Multichannel experience (phone, sms, email, chat, social)

- Familiar with KPIs and metric-based customer service objectives

**Work Location and Schedule**

- Candidates must be able to work in our Denver office a minimum of one week per month

- Candidates must be able to work a 40-hour schedule that meets the needs of our customer and business. Our hours of operation are: Monday-Friday 7:00 AM - 6:00 PM & Weekends from 9:00 AM - 6:00 PM

Additional Information

TRUEWERK is committed to providing fair and competitive compensation through a combination of base salary and performance-based bonuses. Other benefits include but are not limited to:

- Employer-paid medical (HDHP & PPO options) and dental plans

- Optional vision, pet, accident, cancer, critical illness, and hospitalization insurance

- Company-sponsored life, AD&D, short-term disability, and long-term disability coverage

- Affordable coverage for dependents and domestic partners

- HSA with monthly employer contribution

- FSA, dependent care, and commuter spending accounts

- Employee Assistance Program (free mental health, financial, and legal counseling)

- Professional development reimbursement program

- Volunteer and community-building opportunities

- 401(k) with company match

- Monthly hybrid work stipend

- Hybrid working schedule (with great snacks!)

- Annual performance bonus

- Unlimited PTO policy and paid company holidays

- Free workwear for you and discounts for friends and family!

~~Salary Range: $22.00 - $24.00 per hour base pay + bonus~~

~~Applications for this role are expected to be accepted through April 17, 2026~~

~~TRUEWERK is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at TRUEWERK are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion, family or parental status, pregnancy, sex, gender identity, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, and local laws. ~~

Customer Experience Specialist (Apparel)

Our mission is to accelerate the world’s transition to sustainable energy. With global temperatures rising, the faster we free ourselves from fossil fuel reliance and achieve a zero-emission future, the better. 
 
In pursuit of this mission, we make electric vehicles that are not just great EVs, but the best cars, period. We also produce and install infinitely scalable clean energy generation and storage products that help our customers further decrease their environmental impact. When it comes to achieving our goals, we pride ourselves in accomplishing what others deem impossible.
 
We are opening new factories and increasing our output everyday – join us in building a sustainable future.

Industry: Motor Vehicle Manufacturing
Company Size: 10,001+ employees

Tesla

**What To Expect**

At Tesla, our Customer Experience Specialists are at the heart of everything we do. They deliver exciting, engaging, and educational experiences that leave a lasting impression on both current and future customers. As the first point of contact in our showrooms and the final touchpoint at vehicle delivery, they serve as true brand ambassadors, bringing our mission to accelerate the world’s transition to sustainable energy to life.

In this role, you will guide customers through every step of their Tesla journey—from the moment they step into a showroom to the exciting day they take delivery of their vehicle. We’ve created one of the most innovative products on the planet, and your role is to ensure the experience of buying and receiving a Tesla is just as groundbreaking.

**What You'll Do**

- Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome

- Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile

- Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests

- Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle

- Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers

- Provide the highest level of customer service to all current and future owners

- Perform additional tasks as assigned to meet business needs

**What You'll Bring**

- 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals

- Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives

- Ability to understand and convey business issues and technical concepts

- Strong sense of team mentality and reliability

- Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools

- Ability to work evening hours, weekends, and holidays in a retail environment

- Valid driver’s license required

- For roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment

- For roles working in AZ, GA, HI, IA, IN, NC, NJ, NM, NY, OH, PA, VT, WA: Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license

**Benefits**

**Compensation and Benefits**

As a part-time Tesla employee, you will be eligible for:

- 401(k) with employer match

-  Employee Assistance Program

-  Sick and Vacation time

-  Tesla Babies program

-  Back-up childcare and parenting support resources

-  Pet Insurance

Customer Experience Specialist

We were formerly Dynamic Destinations Travel.  We still provide the same great service and excellent travel planning.  We just have a new name.  We specialize in cruises, theme parks, and honeymoon travel.  However, we are happy to help you plan your next journey wherever it may be!

Industry: Travel Arrangements
Company Size: 2-10 employees

Blyss Journeys

Step into a flexible, remote opportunity designed for individuals who are passionate about creating meaningful travel experiences for others. As a Travel Experience Specialist, you will assist clients in planning and coordinating personalized travel arrangements including cruises, all-inclusive resorts, luxury getaways, and group travel.

This role focuses on delivering exceptional service by understanding client preferences, researching destinations, and curating tailored travel options that align with their goals, budget, and desired experience. You will communicate with clients throughout the planning process, present recommendations, and help coordinate reservations to ensure a smooth and enjoyable travel experience from start to finish.

You'll have access to industry tools, supplier partnerships, and ongoing training resources to support your development and success while building your knowledge of destinations, travel trends, and booking platforms.

Ideal candidates enjoy working independently, communicating with clients, and staying organized while managing multiple travel requests. A strong interest in travel, attention to detail, and a willingness to learn are key to thriving in this role.

This opportunity is well-suited for individuals seeking flexibility, personal growth, and the ability to work from anywhere while actively engaging in the travel industry and creating memorable experiences for clients.

Travel Experience Specialist

CuraLinc Healthcare delivers transformative mental health care fueled by connectivity – marrying technology and personalized advocacy to support employees and students through programs that have a measurable impact on their health, wellbeing and productivity.

Industry: Mental Health Care
Company Size: 201-500 employees

CuraLinc Healthcare

**Marquee Health is a service-driven organization, with a mission to improve the health of today’s workforce. We are an innovative wellness service provider headquartered in Chicago that provides outcomes-driven health and wellbeing programs to single employer groups, third party administrators, medical management providers and associations.Our suite of services includes health coaching, clinical health evaluations, incentive administration, reasonable-alternative standard administration, disease management, maternity management, behavioral health, and chiropractic management.Marquee Health is looking for an innovative, initiative-taking, dedicated individual to fill the position of Member Experience Specialist**

Our Team and Culture

We believe in bringing your whole self to work and aim to empower everyone in their work, giving them autonomy and ownership of what they do. We recognize the positive value of diversity and welcome and encourage people of all backgrounds to apply.

As a key member of our team, we do expect you to buy in and exemplify our culture so if the following statements resonate with you, please keep on reading!

- Partnership - We value our partners who team with us to create success for our members.

- Respect - We treat each other; employees, members, vendors, and community, with courtesy, dignity, and trust.

- Integrity - We demonstrate honesty and fairness in everything we do. We hold ourselves to the highest ethical standards.

- Dynamic - We will constantly strive to bring added value and change to Marquee Health with the most progressive programs available.

- Excellence - We are committed to the highest standards through teamwork and innovation in all we do.

As a Member Experience Specialist, you will report to our Director of Member Experience, s erving as the primary contact for member inquiries, providing expert support on wellness programs, directing issues to appropriate teams, and assisting with client-specific information, translations, and reporting needs.

**Primary Responsibilities**

- Primary point of contact for member inquiries by phone and email

- Provide resolution to member inquiries and/or identify most appropriate internal resource for resolution

- Understand wellness program details for our clients to provide expert-level support to all members

- Serve as an ambassador for specific client information and details

- Support the translation needs for client materials (if possible)

- Support with ad-hoc reporting needs for the Client Services and Coaching teams

**Required/Minimum Qualifications**

- High school diploma or equivalent required

- Bachelor’s Degree preferred

- Working Knowledge of Microsoft Office Suite

- Strong and effective speaking and communication skills

- Self-motivated, driven, highly organized, detail oriented

- Team player with a can-do attitude to find creative solutions and problem solve.

- Personal interest in wellness/wellbeing a plus

- Professional in appearance and interpersonal interaction

- Ability to manage time and calendar independently to ensure all support and projects are handled in a timely fashion

- Enthusiasm to support every person with prompt, encouraging, and clear direction on next steps

We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.

This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Member Experience Specialist

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets.Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. 
 
So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it. 


For more information, please visit www.opendoor.com

Industry: Real Estate
Company Size: 1,001-5,000 employees

Opendoor

**About The Team**

Customer Experience Specialist take pride in delivering premier customer service and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way.

Role Responsibilities

- Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.

- Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues.

- Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and partnerships.

- Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication.

- Act as a liaison between customers and internal partners to resolve customer issues.

- Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.

- Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.

- Cultivate a positive environment through engagement and peer interactions while maintaining a growth mindset.

- Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers.

- Deeply understand our customer's needs and share insights with our product teams to improve the customer experience and develop new programs that set Opendoor apart.

- Meet team performance goals consistently (adherence, productivity, and CSAT)

- Remain flexible to work schedules that will include weeknight or weekend coverage

Skills Needed

- Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience.

- Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends.

- True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people.

- All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended.

- Skilled communicators + active listeners. You have limitless perseverance and enjoy the challenge of explaining a complex concept multiple times in different ways until a customer truly gets it. This can happen throughout a 45-minute phone call or 10 text messages and you don’t bat an eye.

- Solution-oriented. Everyone notices problems, do you have a bias towards action? When a current policy is crafting customer friction or you’re certain a new tool could make our customer interactions more efficient, this gets you excited. You scope the problem, capture supporting evidence, and propose a solution.

- Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator.

- Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools.

Bonus points if:

- Bilingual in English and Spanish

- Experience in a fast paced, high volume call environment

- Experience or knowledge in real estate

- Efficient in simultaneously navigating multiple systems

Requirements:

- Must be in office for all scheduled working days that fall on Monday, Tuesday, Thursday and Friday.

- *Wednesdays are optional but not required

- Available to work on evenings, weekends and holidays.

Compensation:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The U.S. pay for this position is $25 hourly. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific hourly range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.

We are a full-service professional services firm offering financial, operational and technology consulting and operations support. Whether you need specialized consulting services or additional support to execute key initiatives, we bring the right people and expertise together to turn business challenges into value-creation opportunities.

Industry: Business Consulting and Services
Company Size: 1,001-5,000 employees

SolomonEdwards

SolomonEdwards is partnering with a leading, nationwide mortgage lender to identify Customer Experience Specialists supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

**What You’ll Do: **

- Operate in a call center environment as a customer success advocate

- Answer high-volume inbound calls and/or texts from current customers in a timely and professional manner

- Perform routine data entry and data validation tasks with a high level of accuracy

- Handle routine calls, emails, and/or chat inquiries from internal employees, consumers, and authorized third parties

- Partner with multiple internal departments to help expedite processing and resolve issues

- Follow established procedures, scripts, and compliance guidelines

- Perform additional related duties as assigned

- Demonstrate behaviors aligned with the organization’s culture and core values

**What We’re Looking For: **

- 5+ years of call center or customer service experience preferred

- Bilingual Spanish is a plus

- General understanding of federal, state, and local mortgage regulations is a plus

- Strong verbal and written communication skills

- Effective problem-solving and negotiation skills

**Initial Compensation & Benefits (Contract Phase): **

- Pay rate**$23/hour **, plus 1.5x overtime pay over 40 hours

- Full medical, dental, and vision plans

- Short- and long-term disability, life, and accidental insurance

- FSA/HSA options, accident, hospital, and critical illness plans

- 401(k) with 4% company match

- PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)

- **This position has a consistently high, on-time conversion rate for contractors who meet performance expectations. At 800 hours (~5.5 months), our contractors are eligible to become permanent employees. **

**Benefits After Conversion to Permanent Employee: **

- **Opportunity to earn a performance incentive each quarter up to $2,500. **

- Paid time off including 11 holidays, 2–3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave

- Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts

- 401(k) retirement plan with up to 4% employer match

- Fun and supportive company culture with location-specific perks such as casual dress, onsite amenities, and accessible leadership

- Career Growth within the company with learning development and structure upward mobility paths.

- Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander

- The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance.

**Mission and Vision: **

We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies. We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to bettering the communities in which we live to help those communities thrive.

**Inclusion and Diversity Statement: **

We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves. ~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~Salary range $23/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. ~~

~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. ~~

~~SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa ~~

~~Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: https://solomonedwards.com/careers/our-recruiter-promise/ ~~

Call Center Representative

SolomonEdwards is partnering with a leading, nationwide mortgage lender to identify Customer Experience Specialists supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.

**What You’ll Do: **

- Operate in a call center environment as a customer success advocate

- Answer high-volume inbound calls and/or texts from current customers in a timely and professional manner

- Perform routine data entry and data validation tasks with a high level of accuracy

- Handle routine calls, emails, and/or chat inquiries from internal employees, consumers, and authorized third parties

- Partner with multiple internal departments to help expedite processing and resolve issues

- Follow established procedures, scripts, and compliance guidelines

- Perform additional related duties as assigned

- Demonstrate behaviors aligned with the organization’s culture and core values

**What We’re Looking For: **

- 5+ years of call center or customer service experience preferred

- Bilingual Spanish is a plus

- General understanding of federal, state, and local mortgage regulations is a plus

- Strong verbal and written communication skills

- Effective problem-solving and negotiation skills

**Initial Compensation & Benefits (Contract Phase): **

- Pay rate**$24/hour **, plus 1.5x overtime pay over 40 hours

- Full medical, dental, and vision plans

- Short- and long-term disability, life, and accidental insurance

- FSA/HSA options, accident, hospital, and critical illness plans

- 401(k) with 4% company match

- PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)

- **This position has a consistently high, on-time conversion rate for contractors who meet performance expectations. At 800 hours (~5.5 months), our contractors are eligible to become permanent employees. **

**Benefits After Conversion to Permanent Employee: **

- **Opportunity to earn a performance incentive each quarter up to $2,500. **

- Paid time off including 11 holidays, 2–3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave

- Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts

- 401(k) retirement plan with up to 4% employer match

- Fun and supportive company culture with location-specific perks such as casual dress, onsite amenities, and accessible leadership

- Career Growth within the company with learning development and structure upward mobility paths.

- Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander

- The chance to work for an Established Nationwide Industry Leader and Dedicated Mortgage Lender that is publicly traded and has a track record of performance.

**Mission and Vision: **

We are a superior consulting firm focused on helping clients achieve their dreams and address complex situations with inspired people, deep expertise, and innovative technologies. We are a perpetual career and opportunity enterprise, focused on building long-term benefits for our people and communities. We create collaborative and supportive relationships with our people, clients and communities. Our success enables us to invest time and resources to bettering the communities in which we live to help those communities thrive.

**Inclusion and Diversity Statement: **

We value the contribution and wisdom of the team. At SolomonEdwardsGroup, we’ve built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners and our extended stakeholder family are empowered to share their experiences, ideas, perspectives; to be their whole selves. ~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~Salary range $24/hr W2. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. ~~

~~Benefits offered - Health insurance, sick leave, 401(k) ~~

~~SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. ~~

~~SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa ~~

~~Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: https://solomonedwards.com/careers/our-recruiter-promise/ ~~

At Medica, we are committed to earning the trust of those we serve through our unwavering commitment to high quality, affordable health care. 

We are a nonprofit health plan that serves communities in Minnesota, Arizona, Iowa, Kansas, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, Wisconsin and Wyoming.

As a company, we empower communities by listening to their voices, learning about community needs, and devoting time and resources to help. 

Medica partners with the communities it serves in many ways, including the Medica Foundation, a nonprofit, charitable grant-making foundation. The Medica Foundation largely funds community-based programs and initiatives that provide sustainable, measurable improvements in the availability, access, equity and quality of health care. 

In 2021, we formed a joint venture with SSM Health, and through that invested in Dean Health Plan. Medica and Dean Health Plan, both mission-driven health plans, have significant similarities in our histories, operations, cultures, and deep community commitment. Our new relationship is driven by technology, a mission driven vision, and innovation. Together we have an even greater opportunity to support the health care needs of members and patients, and to further enhance our provider relationships. 

For more information about Medica, click here: https://www.medica.com/our-story

Industry: Insurance
Company Size: 1,001-5,000 employees

Medica

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for.

We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued.

The Customer Experience Specialist is a senior-level service professional responsible for managing the most complex, sensitive, and high-stakes customer interactions. This role serves as the primary contact for VIP members and escalated cases from executives, regulatory bodies, and business partners. With a focus on delivering white-glove service, the Specialist ensures a seamless and empathetic experience while coordinating across internal departments to resolve systemic issues. This position operates with minimal supervision and has a significant impact on team objectives and customer satisfaction. Perform other duties as assigned.

**Key Accountabilities**

- Strong interpersonal and written communication skills, with emphasis on empathy and professionalism

- Proven ability to handle confidential or sensitive information with discretion

- High attention to detail, follow-through, and organizational skills

- Experience with telephony and CRM systems (e.g., Five9, Avaya, Salesforce)

- Proficiency in Microsoft Office tools

- Ability to work independently and make moderate decisions to meet objectives

- Comfortable working in a hybrid, remote, or in-office environment

- High-volume outbound calling experience (55+ calls per day)

The successful candidate will demonstrate a high level of professionalism, discretion, and ownership in every interaction. They will be empathetic communicators with a strong ability to navigate complex situations and advocate for customers while upholding organizational standards. The ideal candidate thrives in a fast-paced, regulated environment and is committed to delivering exceptional service.

**Required Qualifications**

- High school diploma or equivalent

- Minimum of 3 years of related work experience

**Preferred Qualifications**

- Pharmacy experience with a solid understanding of core pharmacy functions and workflows

- Bachelor’s degree or equivalent combination of education and experience

- 3+ years in customer service, case management, or escalation support—preferably in healthcare, insurance, or other regulated industries

- Complete working knowledge and proficiency in administrative functions

**Skills And Abilities**

- Strong interpersonal and written communication skills, with emphasis on empathy and professionalism

- Proven ability to handle confidential or sensitive information with discretion

- High attention to detail, follow-through, and organizational skills

- Experience with telephony and CRM systems (e.g., Five9, Avaya, Salesforce)

- Proficiency in Microsoft Office tools

- Ability to work independently and make moderate decisions to meet objectives

- Comfortable working in a hybrid, remote, or in-office environment

This position is a Remote role. To be eligible for consideration, candidates must have a primary home address located within any state where Medica is registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE, OK, SD, TN, TX, VA, WI.

The full salary grade for this position is $41,300 - $70,800. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $41,300 - $61,950. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data.  In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees.

The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law.

**Eligibility to work in the US: ** Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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