Since 1945, we’ve taken our role as an Idaho-based health insurance company to heart. While the health insurance marketplace has experienced lots of change in recent years, our mission has remained the same.  We’re driven to help connect Idahoans to quality healthcare that is affordable and build strong networks and services with our members in mind. 

Blue Cross of Idaho is a leader in the health insurance industry- addressing healthcare costs and delivering exceptional customer experiences through innovative tools and services.

We are dedicated to attracting and developing leaders who share our vision of transforming the healthcare experience of the communities we serve in Idaho and beyond.

Industry: Insurance
Company Size: 1,001-5,000 employees

Blue Cross of Idaho

Savvy Admin PROD

The Analyst supports the Office of the CIO (OCIO) by analyzing IT operating processes, supporting governance routines, developing metrics and reporting, assessing impacts to systems and operations, and driving coordination across cross-functional stakeholders that ensure transparency, performance, and alignment across IT.

This role provides critical support for financial governance, performance management, vendor oversight, operational routines, and continuous improvement efforts essential to advancing the IT operating model.

**Required Qualifications**

**Location: ** this position is based in a hybrid work environment (combination of onsite work at the Meridian, Idaho campus and work-from-home). Fully remote work may be considered for candidates located in a mutually agreed-upon location.

**Education: ** Bachelor’s Degree in a relevant technical or business field of study; or equivalent work experience (Two years’ relevant work experience is equivalent to one-year college)

**Experience: ** 3-5/+ years of experience as an Analyst or similar role, supporting technology teams across initiatives, financial reporting, vendor management, performance/metrics, and IT Governance, preferably in the healthcare payor industry.

**Your Day May Look Like**

- Determine operational objectives, gather information, and evaluate business and IT requirements.

- Analyze, define, model, and document business processes, systems requirements, governance processes, and operational workflows.

- Evaluate the impact of changes to IT systems, business processes, policies, governance frameworks, and operating model components.

- Recommend improvements to processes, standards, tools, and operating practices to enhance transparency, consistency, and performance.

- Support development, maintenance, and refinement of OCIO governance frameworks, including decision rights, committee structures, charters, and documentation.

- Prepare materials for governance forums, including agendas, presentations, decision logs, action items, and follow-up communications.

- Maintain centralized repositories for OCIO documentation, standards, templates, and supporting documents.

- Support development and ongoing management of key performance indicators (KPIs), metrics, and dashboards across IT.

- Collect, validate, and analyze data to evaluate organizational performance, vendor outcomes, process health and operating maturity.

- Prepare reports, overviews, and updates to support leadership decision-making, operating reviews, and performance discussions.

- Assist with financial governance tasks, including budget planning support, forecasting, cost transparency, variance analysis and cost driver insights.

- Support vendor governance activities such as performance tracking, documentation, scorecards, evaluation sessions, and preparation for QBRs or vendor reviews.

- Coordinate alignment and information flow across IT, Finance, Procurement, Security, Data, Infrastructure, Product/BRM, and related stakeholders.

- Support execution of OCIO operating routines including intake, prioritization, planning cycles, operational review cadences, and communication rhythms.

- Develop, update, and manage process documentation, standard templates, operating procedures, and reference materials that support OCIO maturity.

- Prepare clear, concise communications, reports, summaries, and presentations for leadership and collaborator audiences.

- Facilitate or support workshops, working sessions, and partner engagement activities to drive alignment and collaboration.

- Support change readiness activities and adoption tracking related to governance, reporting, or operational improvements.

- Solve issues, conduct root-cause analysis, and recommend corrective actions in support of OCIO processes or technology impacts.

- Perform other job-related duties as assigned to support OCIO objectives and evolving organizational needs.

As of the date of this posting, a good faith estimate of the current pay range is $78,064 to $117,095 as Analyst II; $96,183 to $144,275 as Analyst III. The position is eligible for an annual incentive bonus (variable depending on company and employee performance). The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.

We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.

We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.

**Reasonable accommodations**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. **

Analyst - Office of the CIO

The Global Digital Health Summit serves as a premier gathering for leaders and practitioners from various sectors, including industry, academia, and government.

It is designed for individuals committed to adapting and preparing for the future. The summit provides a platform to showcase cutting-edge technologies and facilitates discussions among implementers on the widespread deployment of these technologies.

The summit offers a unique opportunity to connect with global leaders who have successfully transitioned from traditional healthcare delivery to technology-enabled care, offering insights and guidance on implementing Digital Health solutions in both individual practices and organizational settings.

Industry: Hospitals and Health Care
Company Size: 51-200 employees

Global Digital Health Summit, Expo & Innovation Awards

Junior Data Analyst – Role Description & Qualifications

Role Overview

The Junior Data Analyst supports data-driven decision-making by collecting, processing, and analyzing data to generate meaningful insights. This role is designed for early-career professionals who are eager to develop analytical skills, work with structured datasets, and collaborate with cross-functional teams to support business objectives. The position offers hands-on experience with data analysis tools, reporting, and performance measurement.

Key Responsibilities

• Collect, clean, and validate data from multiple sources to ensure accuracy and consistency.

• Assist in analyzing datasets to identify trends, patterns, and performance indicators.

• Prepare regular and ad hoc reports, dashboards, and data summaries for internal stakeholders.

• Support data visualization efforts to present insights in a clear and actionable manner.

• Assist in maintaining databases and ensuring proper data documentation.

• Work closely with senior analysts to understand business requirements and analytical methodologies.

• Participate in quality checks and data governance activities.

• Help automate routine data processing and reporting tasks where applicable.

• Support performance tracking by monitoring key metrics and indicators.

• Contribute to continuous improvement of data analysis processes and tools.

Qualifications and Requirements

• Bachelor’s degree in Data Analytics, Statistics, Mathematics, Computer Science, Economics, or a related field.

• Basic understanding of data analysis concepts, statistical methods, and data structures.

• Familiarity with spreadsheets, databases, and data visualization tools.

• Introductory knowledge of query languages or analytical scripting is an advantage.

• Strong attention to detail and commitment to data accuracy.

• Analytical mindset with problem-solving capabilities.

• Ability to communicate findings clearly to both technical and non-technical audiences.

• Strong organizational skills and ability to manage multiple tasks.

• Willingness to learn new tools, techniques, and analytical frameworks.

• Experience from academic projects, internships, or personal data analysis work is a plus.

Summary

-  The Junior Data Analyst plays an important role in transforming raw data into valuable insights that support operational and strategic decisions. This position provides a solid foundation for building a career in data analytics through practical experience, collaboration, and continuous learning.

-

Junior Data Analyst

At Eccalon, we specialize in transforming complex challenges into strategic opportunities. By leveraging cutting-edge technology, we address the most critical issues confronting our clients, nations, and the global community. When you collaborate with us, you gain access to solutions designed to deliver meaningful and relentless progress.

Industry: Defense and Space Manufacturing
Company Size: 51-200 employees

Eccalon, LLC

**Description**

**Job Description**

The Senior Policy Analyst supports the Department of War (DoW) Office of Small Business Programs (OSBP) and Idustrial Base Growth (IBG) by providing expert policy analysis, strategic recommendations, and program support to advance small business participation across the defense acquisition ecosystem. This position plays a key role in evaluating legislation, regulations, and policy guidance affecting small business programs, while also supporting subcontracting-related initiatives, reporting, compliance monitoring, and stakeholder engagement.

The ideal candidate brings strong experience in federal acquisition policy, defense programs, small business regulations, and subcontracting principles, with the ability to translate complex requirements into actionable guidance for senior leaders, contracting activities, and industry partners.

**Key Responsibilities**

- Analyze proposed and existing laws, regulations, directives, and policies affecting DoW small business programs and acquisition activities.

- Develop policy papers, briefing materials, white papers, decision memos, and recommendations for senior leadership.

- Support implementation and interpretation of statutes and regulations related to small business participation in DoD contracting.

- Provide subject matter expertise on federal small business programs, including subcontracting requirements, socioeconomic categories, and acquisition-related policy impacts.

- Assist in the development, coordination, review, and revision of OSBP guidance, policy memoranda, standard operating procedures, and internal program materials.

- Conduct research and analysis on trends, risks, and opportunities related to small business utilization and supplier diversity within the defense industrial base.

- Track and assess the impact of legislative and regulatory developments from Congress, SBA, FAR, DFARS, and other federal agencies.

- Coordinate with internal and external stakeholders, including contracting offices, program offices, legal counsel, SBA representatives, prime contractors, and small business partners.

- Support subcontracting program efforts, including review of subcontracting plans, performance trends, compliance considerations, and reporting requirements.

- Assist with analyzing subcontracting data and preparing reports, dashboards, summaries, and responses for leadership inquiries.

- Help identify barriers to subcontracting opportunities for small businesses and recommend policy or process improvements.

- Support meetings, working groups, industry engagement events, and interagency coordination related to small business and subcontracting matters.

- Prepare executive-level briefings and present findings, recommendations, and status updates to leadership and stakeholders.

- Perform other duties as assigned in support of OSBP priorities and mission objectives.

**Required Qualifications**

- SECRET security clearance.

- Bachelor’s degree in public policy, business, public administration, law, acquisition, finance, or a related field

- 8+ years of relevant experience in federal policy, acquisition policy, small business programs, defense programs, or government contracting.

- Strong knowledge of federal acquisition processes, including FAR, DFARS, and small business regulatory frameworks.

- Experience supporting policy development, regulatory analysis, or program implementation within DoD or another federal agency.

- Familiarity with subcontracting plans, subcontracting compliance, and small business utilization requirements in federal contracting.

- Strong analytical, writing, and communication skills, including experience drafting senior-level correspondence and briefing materials.

- Ability to manage multiple priorities, work independently, and coordinate across diverse stakeholders.

- Proficiency in Microsoft Office Suite, including Excel and PowerPoint.

**Preferred Qualifications**

- TS/SCI Security Clearance.

- Master’s degree in public policy, law, business administration, acquisition, or a related field.

- Legal background.

About the Organization Eccalon provides global solutions to the most challenging technological issues of the 21st-century, and our evolving portfolio spans five major markets: Machine Learning, Cybersecurity, Aerospace & Defense, Material Sciences, Advance Manufacturing, Sports Science, Biotechnology, and Health & Life Sciences.

Why Join Us?

Eccalon's Executives foster a supportive work environment allowing our teams to thrive, and have a fierce dedication to innovation, security, and people. Our culture is built on inclusion, teamwork, trust, and we are committed to offering career advancement opportunities to all employees. Encouraging a healthy and balanced life, we offer an extensive benefits package to support the wellness of our employees and their families. You will be joining a team of innovators, working with cutting edge technologies, supporting mission critical projects, and making an impact.

Apply today to advance your career!

EOE Statement Eccalon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EEO is the law.

Senior Policy Analyst

MethodHub is a global software services and technology consulting provider offering next-gen business solutions to enhance the digital transformation journey of its clients across the globe. With 30+ customers and over 500 employees globally who bring domain expertise and experience in advanced technologies, MethodHub is in the USA, India, Canada, and Thailand. MethodHub offers Cloud Engineering, Data Services, Cyber Security, and ERP/CRM integration to support large enterprises globally. Our services include consulting, delivery, fulfillment, support, and execution across various sectors, including BFSI, Healthcare, Oil & Gas/Energy, Telecom/Tech Infra, Automotive, and Transport.

Industry: IT Services and IT Consulting
Company Size: 501-1,000 employees

MethodHub

**Visa: ** USCs, GCs ONLY

**Data Reconciliation Analyst (CMS Programs) **

**Location: ** 100% Remote

**Duration: **5 years contract

**Job Description **

The Enrollment Reconciliation & Issuer Data Analyst supports CMS program operations by overseeing issuer data submissions, conducting reconciliation analysis, and driving data quality improvements across enrollment systems. This role blends technical data analysis, issuer engagement, and program policy support, with a growing emphasis on AI-enabled process optimization.

**Key Responsibilities **

**Enrollment Reconciliation Operations **

- Monitor and coordinate issuer file submissions for reconciliation cycles (e.g., Recon Run activities).

- Review statistical outputs to identify data anomalies, trends, and issuer-specific issues.

- Analyze enrollment and reconciliation datasets to ensure accuracy and compliance with CMS requirements.

**Issuer Data Quality & Oversight **

- Identify and investigate discrepancies in issuer-submitted data, including DNB and FFM-related fields.

- Conduct targeted outreach to issuers to resolve data issues and ensure corrective actions.

- Track issuer communications, responses, and remediation progress.

- Respond to issuer inquiries via CMS Help Desk and Enrollment Community channels.

**Program Implementation & Policy Support **

- Support implementation of new reconciliation policies and indicators (e.g., Do Not BAR indicator).

- Collaborate with CMS to review monthly statistics and develop issuer guidance ahead of program changes.

- Recommend enhancements to tools and reporting systems (e.g., dashboards, addenda).

**Reporting & Analytics **

- Contribute to the development and refinement of Enrollment Alignment Performance Summary (EAPS) reports.

- Perform quality control (QC) on monthly reports prior to CMS distribution.

- Synthesize findings into actionable insights and communicate trends to CMS stakeholders.

**AI & Process Innovation **

- Leverage AI tools (e.g., Copilot, CMS Chat) to improve reporting accuracy and operational efficiency.

- Develop and refine prompts for AI-assisted analysis and knowledge support tools.

- Build internal AI-driven solutions to provide authoritative guidance on enrollment reconciliation topics.

**Preferred Qualifications **

- **Experience with enrollment reconciliation, issuer data, or ACA/FFM programs. **

- **Strong analytical skills with experience in Excel-based data analysis and reporting. **

- Familiarity with CMS systems, policies, and issuer engagement processes.

- Experience with data quality assurance, statistical review, or performance reporting.

- Exposure to AI tools for analytics or workflow automation is a plus.

Data Reconciliation Analyst

Chariot builds modern software that simplifies the work of running a successful moving company.

Running a moving company is complicated, high-stress work. Most moving companies still rely on a disjointed mix of generic online tools and paperwork for sales, field service management, and back office operations. We believe the lack of modern tools to empower moving companies - not a lack of smart, well-intentioned movers - is the critical challenge hindering moving industry innovation and customer experience.

Chariot addresses this problem with an all-in-one software platform that boosts sales conversions, reduces manual work for dispatch and move completion, improves customer service, and streamlines payment collection.

Our founding team has spent years working at Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, ASAPP, and Teachable building modern technology for startups and fortune 500 companies. We’re backed by venture capital investors and co-founders of billion dollar companies, and are advised by moving company operators from across the country.

Industry: Transportation, Logistics, Supply Chain and Storage
Company Size: 2-10 employees

Chariot

**Who We Are **Chariot is building an operating system for the moving experience, starting with the leading modern all-in-one software platform for moving company management.

Moving is a universal life event with a massive economy built around helping people and businesses transport their belongings and settle into their new space. It’s also one of life’s most painful, stressful, and expensive experiences. Moving companies (~$30B US industry) quarterback this experience and lack the tools to change it. Instead, they’re drowning in the work required to run a very complicated sales and field service operation.

Chariot addresses this problem with an all-in-one software platform that helps moving companies boost sales conversions, automate admin work, improve customer service, and optimize performance. Over time we will use this platform to revolutionize the moving experience from start to finish for customers and stakeholders across the industry.

Our founding team brings experience from Google, Flatiron Health, Cedar, Bain & Company, Bridgewater, Fivetran, and Teachable. We're backed by venture capital investors, co-founders of successful vertical SaaS companies, and advised by expert moving company operators nationwide.

**PLEASE NOTE: **

- This role is remote or hybrid if located in the NYC metro

- This role will also require after-business hours and weekend coverage for our Help Desk, one week per month.

**What You'll Do **The Customer Success Associate will play a critical role in scaling Chariot’s hands-on, high-quality customer experience. You’ll work closely with the Head of Customer Success and our Product Support Specialist to support onboarding, manage support workflows, improve billing and payment processes, and proactively engage customers to drive retention and growth.

This is a high-ownership role on a small team with a clear path toward growing into a Customer Success Manager.

**Payments & Billing Experience **

- Manage PCI compliance tracking and follow-up

- Support customers with failed payments, disputes, and chargebacks

- Coordinate internally with leadership when escalation is needed

- Improve workflows and documentation around billing and payment-related issues

**Customer Health / Growth **

- Review customer health metrics weekly

- Identify accounts with declining usage or incomplete onboarding

- Execute proactive outreach campaigns

- Track and report trends in customer engagement

- Identify customers eligible for quarterly-to-annual plan conversion

- Surface upsell opportunities in collaboration with Sales

- Request reviews from satisfied customers

- Help operationalize retention and expansion initiatives

**Support & Help Desk **

- Respond to customer questions via help desk with fast SLAs

- Triage product questions and escalate appropriately while maintaining customer ownership

- Participate in after-hours and weekend on-call rotation

- Identify recurring issues and contribute to improved documentation and internal processes

**Onboarding & Training Support **

- Shadow onboarding and training calls

- Support onboarding follow-ups and setup tasks

- Over time, run onboarding sessions for smaller or standardized accounts

**Who You Are ****Experience **

- 1–3 years in customer success, customer support, or another customer-facing role within a SaaS or technology company

- **OR **

- Experience working in the moving industry, ideally in a management,, or operations-focused role

**In addition, you: **

- Are an excellent communicator — clear, professional, and confident in both written and verbal conversations

- Have exposure to payment systems, billing workflows, chargebacks, disputes, or PCI compliance processes — and are comfortable navigating customer conversations around money

- Are highly organized and detail-oriented, with strong follow-through

- Are comfortable handling sensitive billing or payment-related conversations

- Are a strong problem solver who knows when to escalate and when to take ownership

- Able to manage multiple workflows in a fast-paced startup environment

- Are excited to deeply learn a complex product and become an expert in how moving companies operate

- Are interested in growing into a Customer Success Manager role over time

**Bonus Points: **

- Experience at a startup

- Experience with B2B SaaS products

- Experience supporting SMB customers (in the moving industry or another “blue-collar” industry)

- Familiarity with help desk systems (Zendesk, Intercom, etc.)

- Experience with Airtable

**Compensation **

- Salary: $55-75K + equity

- Unlimited vacation

- Medical, dental, and vision insurance with comprehensive benefits

- 401(K)

- WFH equipment budget

- Opportunities to visit our HQ in NYC

Customer Success Associate

Golden Pet Brands is leading America’s pet health revolution by making longevity-focused nutrition simple for pet parents, and rewarding for pets, through product excellence, education, and storytelling.

Industry: Pet Services
Company Size: 51-200 employees

Golden Pet Brands

Creating a world where pets live longer, healthier lives, from their very first meal.

Learn more about our brands.

**We’re Looking For A(n): ** Sr. IT Help Desk Technician

**Location: ** Hybrid (El Segundo, CA and/or Burbank/North Hollywood, CA)

**What You’ll Be Doing: **The Sr. IT Help Desk Technician serves as a senior technical resource and escalation point for the IT Help Desk team, providing advanced support to resolve complex hardware, software, network, and systems issues. This role takes ownership of higher-complexity tickets, mentors junior technicians, drives process improvements, and partners with infrastructure and engineering teams on cross-functional initiatives. The Sr. Technician is expected to operate with significant autonomy, exercise sound technical judgment, and deliver exceptional customer service while strengthening the overall support function.

- Serve as a Tier 2 escalation point for complex hardware, software, network, identity, and systems issues that cannot be resolved at Tier 1.

- Take ownership of high-impact and high-visibility tickets, driving them to resolution and communicating status to stakeholders.

- Mentor and coach junior Help Desk Technicians; provide technical guidance, shadow tickets, and contribute to onboarding new team members.

- Lead and contribute to IT projects, including hardware refreshes, software rollouts, M365/Google Workspace administration, and security tooling deployments.

- Maintain expert-level proficiency with Windows, macOS, iOS, and Android, including imaging, MDM enrollment, and remote management tooling.

- Administer cloud and SaaS platforms such as Microsoft 365, Google Workspace, Azure / Entra ID, Intune, and identity/access management tools.

- Own day-to-day administration and troubleshooting of Cisco Meraki office network infrastructure, including MX security appliances, MS switches, and MR wireless access points across all corporate sites.

- Configure and maintain Meraki VLANs, SSIDs, content filtering, traffic shaping, group policies, and firewall rules to support business and security requirements.

- Monitor network health via Meraki Dashboard; investigate alerts, performance issues, and outages, and drive resolution end-to-end.

- Maintain wired and wireless office connectivity, including switch port configuration, PoE devices, structured cabling coordination, and access point placement/coverage.

- Support VPN, ZTNA (e.g., Microsoft Global Secure Access), VoIP, DNS/DHCP, printing, and other core network services in partnership with the infrastructure team.

- Coordinate office network changes — site additions, cutovers, firmware upgrades, and ISP transitions — with appropriate communication, change management, and validation.

- Provide remote support to other offices and remote employees, ensuring seamless IT operations across all locations.

- Manage new hire onboarding and termination workflows, including provisioning, account creation, equipment configuration, and access reviews.

- Identify recurring issues and root causes; design, document, and implement permanent fixes and process improvements.

- Author and maintain technical documentation, runbooks, and knowledge base articles to elevate the team's capability.

- Proactively manage planned changes and upgrades; coordinate communication, scheduling, and verification with impacted users.

- Provide technical support for conference rooms, collaborative workspaces, and audiovisual systems.

- Evaluate and recommend hardware and software solutions, including new product acquisitions and lifecycle upgrades.

- Partner with security, infrastructure, and applications teams on initiatives that span beyond the Help Desk.

- Monitor ticket queue health, identify trends, and contribute to KPIs/SLAs for the team.

**Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):**

- Advanced Technical Support: Provide expert-level technical support across endpoints, identity, productivity tools, and core IT services.

- Complex Troubleshooting: Diagnose and resolve multi-system issues spanning endpoint, network, identity, and SaaS layers; identify root cause and durable fixes.

- Project Execution: Plan, execute, and close out IT projects with minimal supervision; communicate progress and outcomes to stakeholders.

- Mentorship & Knowledge Transfer: Coach junior technicians, lead training sessions, and elevate the technical capability of the team.

- Documentation: Produce clear, accurate technical documentation, runbooks, and knowledge base articles.

- Escalation & Collaboration: Recognize when to escalate, work effectively with Tier 3 / engineering teams, and contribute relevant context to expedite resolution.

- System Administration: Administer identity, endpoint management, and SaaS platforms with attention to security and compliance.

- Hardware Maintenance: Perform advanced hardware diagnostics, component replacement, and lifecycle management.

- Proactive Monitoring: Monitor systems and ticket trends to identify and address emerging problems before they impact users.

- Compliance & Security: Adhere to IT policies, procedures, and security guidelines (including PCI, SOC 2, and similar frameworks where applicable); model good security hygiene.

- Customer Service: Deliver professional, empathetic, and responsive service; set the standard for the team.

- Communication: Communicate technical concepts clearly to non-technical users and concisely to technical peers; strong written and verbal skills.

- Ownership & Judgment: Operate with minimal supervision; exercise sound judgment on priority, escalation, and risk.

- Required Education:

High school diploma or GED equivalent

- Preferred Education:

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)

- Required Experience:

- 5+ years of progressive helpdesk or desktop technical support experience, preferably in a large corporate environment

- Proven experience as a senior or escalation-point technician (Tier 2 or above)

- Expert-level proficiency with Mac, Windows, iOS, and Android devices

- Hands-on experience administering cloud platforms (Google Workspace, Microsoft 365, Azure / Entra ID)

- Strong understanding of networking (wireless, VLANs, VPN/ZTNA, DNS, DHCP, printing, file sharing, VoIP)

- Hands-on experience administering Cisco Meraki networks (MX, MS, MR) or equivalent enterprise networking equipment

- Experience with endpoint management / MDM (Intune, Jamf, Kandji, or similar)

- Demonstrated ability to mentor or train junior technicians

- Experience driving small to mid-size IT projects from start to finish

- Preferred Experience:

- Meraki Solution Specialist (CMSS) or other Cisco networking certification

- Experience supporting multi-site office network deployments

- Active Directory and Entra ID administration

- Distribution center operations and multi-site corporate environments

- Azure / Entra admin and Intune deployment experience

- Experience supporting NetSuite, Salesforce, or similar enterprise applications

- Scripting experience (PowerShell, Python, or shell) for automation

- Familiarity with ITIL or similar service management frameworks

- Experience with security tooling (EDR, SIEM, identity protection)

- Preferred Licensure/Certification:

CompTIA A+, Network+, or Security+; Microsoft 365 / Azure certifications; Google Workspace Administrator; Apple Certified Support Professional (ACSP)

**Golden Perks & Benefits**

- Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.

- Annual bonus

- We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.

- 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.

- Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.

- Reimbursements for a portion of personal cell phone and internet usage for eligible employees.

- Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.

- Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.

- Potential for quarterly KPI bonuses.

The base salary range is $32.02-$42.69, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote.

Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

**A Note to Recruiting Agencies: **At Golden Pet Brands, we handle all hiring through our internal Talent Acquisition team. Occasionally, we might use staffing or recruiting agencies to support our internal team in finding the right candidates. Agencies are ~~not ~~ authorized to contact our hiring teams directly to present candidates. Our internal Talent Acquisition team is responsible for all candidate presentations to our hiring managers. Golden Pet Brands will need written approval and a signed agreement before submitting any candidate info for a specific job opening. Without this, we won’t pay any fees for placements. Thank you for your understanding.

**Candidate Safety: ** The safety of our candidates is our highest priority. When looking for a job, please be aware of cyber criminals, fake domains, and fraudulent job offers. Golden Pet Brands recruiters will **only **contact applicants from our official company e-mail domain, (NAME@GOLDENHIPPO.COM or NAME@GOLDENPETBRANDS.COM) or through our internal Applicant Tracking System, Greenhouse. In addition, Golden Pet Brands recruiters will **never ** send you checks, or ask you to disclose personal financial details. If you receive any suspicious communications regarding an open position or a job offer, please contact Golden Pet Brands directly at safety@goldenhippo.com to verify its validity.

Click here to learn more about general internet safety and our hiring practices.

Sr. IT Help Desk Technician

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