One mission—empowering you to live 100 healthy years. Starting with 100+ lab tests and insights from medical experts in heart, hormones, cancer, and more.

Industry: Technology, Information and Internet
Company Size: 11-50 employees

Function Health

Savvy Admin PROD

**Location **: Remote (US or Canada)

**Type **: Full-time

**Our Mission**

Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips hundreds of thousands of members with the intelligence to take control of both the quality and length of their lives. Function has been recognized as one of Fast Company's Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z), with a recently announced $298M Series B.

Function's Imaging Team powers one of the most advanced cancer screening platforms in the world, offering AI-driven MRI scans across 13 organs at 180+ imaging facilities in 150+ cities across the US and abroad. This infrastructure sits at the core of Function's mission to move healthcare from reactive to proactive, and is scaling rapidly as part of the company's next chapter of growth.

We are building a world-class team that believes deeply in that mission, operates with a relentless bias toward action, and brings the technical rigor to match the ambition.

**Your Mission**

As a Software Engineer - Support, you will help keep the web platforms that power our cancer-screening experience reliable and resilient. You’ll focus on investigating production issues, mitigating incidents, shipping targeted fixes, and turning unclear problems into well-scoped backlog tickets when broader engineering work is required so we can deliver secure, delightful products that save lives.

- Join a passionate and collaborative team dedicated to groundbreaking health solutions.

- Triage, reproduce, and investigate production issues across the stack (application logs, metrics/traces, database queries, and code).

- Own incident mitigation: validate impact, implement safe configuration changes or code fixes, coordinate rollbacks when needed, and confirm recovery.

- Collaborate closely with product, engineering, operations, and medical teams to translate real-world issues into clear technical actions and member-safe outcomes.

- Define high-quality backlog tickets for issues that need scheduled work: repro steps, impact, suspected component(s), acceptance criteria, and priority recommendation.

- Create and maintain runbooks and troubleshooting guides; proactively eliminate recurring issues through automation and “fix-forward” improvements.

- Drive continuous improvement through better observability, performance tuning for key workflows, and stronger operational practices.

- Contribute to post-incident follow-ups (timeline, contributing factors, prevention tasks) and help improve our incident response process.

**Who You Are**

You’re a collaborative and detail-oriented engineer who thrives in a supportive and mission-driven environment. You have a problem-solving mindset, excellent communication skills, and the ability to clearly articulate technical concepts. You enjoy working as part of a team, have a human-centered approach to technology, and are passionate about the positive impact your work can have on people's health.

**Key Requirements**

- 2+ years in a technical support, production engineering, backend, or full-stack role (or equivalent) with hands-on production debugging experience.

- Comfortable reading and making changes in production codebases (bonus if you’ve worked with ASP.NET Core / C#).

- Working knowledge of modern JavaScript/TypeScript frontends and backend APIs in production environments.

- Strong SQL fundamentals (ideally SQL Server): investigate issues safely and efficiently and understand performance basics.

- Familiarity with operating workloads in a cloud environment (Azure preferred), including deployments, monitoring, and rollback strategies.

- Excellent written & verbal communication and a bias for collaboration in a cross-functional, Agile environment.

- A strong sense of ownership: you can take an issue from “something’s wrong” → “here’s what it is” → “here’s the fix or the right backlog ticket.”

**Nice to Haves**

- Experience with DICOM, HL7/FHIR, or other healthcare standards.

- Background in security & compliance (HIPAA, SOC 2).

- Experience with incident management practices (on-call rotations, severity definitions, postmortems) and observability tooling.

**What’s in it for you?**

As a Software Engineer - Support, You'll Have The Opportunity To Make Meaningful Contributions Within a Fast Growing Organization Committed To Early Cancer Detection. You’ll Also Have Access To

- Stock options.

- Comprehensive health, dental, and vision plans for you and your family.

- Flexible work environment.

- Team off-sites and wellness initiatives.

- Competitive vacation policy.

- A culture that emphasizes continuous learning and personal growth.

**Our Commitment to Diversity and Inclusion**

We’re dedicated to building a diverse team and an inclusive culture. Function Health is an equal opportunity employer and does not discriminate based on race, ethnicity, nationality, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

**Other Requirements**

Please include a link to your online portfolio or GitHub repository showcasing relevant technical work when submitting your application.

**Important Notice: **~~Legitimate communication from the Function Health team will always come from an email address ending in ~~~~@functionhealth.com ~~~~. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at ~~~~talent@functionhealth.com ~~~~. ~~

Software Engineer - Support

Industry: Food and Beverage Manufacturing
Company Size: 51-200 employees

Ivory Agro Foods Pvt. Ltd.

**Junior Software Engineer – Role Description & Qualifications ****Role Overview **

The Junior Software Engineer supports the design, development, and maintenance of software applications while gaining hands-on experience in professional software engineering practices. This role is ideal for early-career professionals looking to strengthen coding skills, collaborate with technical teams, and contribute to real-world projects under guidance from experienced engineers.

**Key Responsibilities **

• Assist in developing, testing, and maintaining software applications and modules.

• Write clean, efficient, and well-documented code following established coding standards.

• Participate in debugging, troubleshooting, and resolving software issues.

• Conduct unit testing and support quality assurance processes.

• Collaborate with senior engineers and cross-functional teams to understand requirements.

• Contribute to code reviews and apply feedback to improve coding quality.

• Maintain technical documentation and version control records.

• Support deployment, updates, and routine software maintenance.

• Learn and adopt new programming languages, frameworks, and development tools.

• Assist in optimizing application performance, usability, and reliability.

**Qualifications and Requirements **

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.

• Basic understanding of programming principles, algorithms, and data structures.

• Familiarity with at least one programming language and development environment.

• Knowledge of software development lifecycle practices.

• Strong analytical and problem-solving skills.

• Willingness to learn new technologies and adapt to evolving project requirements.

• Ability to work collaboratively within a team-oriented environment.

• High attention to detail and commitment to code quality.

• Effective written and verbal communication skills.

• Experience from academic projects, internships, or personal software development initiatives is a plus.

**Summary **

The Junior Software Engineer role provides hands-on exposure to professional software development, allowing early-career engineers to build technical expertise while contributing to real projects. This position offers a strong foundation for career growth and progression toward more advanced software engineering responsibilities.

Junior Software Engineer

Founded in 2015 and built on a reputation for honesty, innovation, and quality – Tech7 is a world class provider of rapid solutions development, complex systems integration, and the onboarding of commercial capabilities.  Our team of experts has vast experience in complex systems gained from working across various sectors. With this experience, we offer end-to-end support throughout the integration of new technologies, from initial concept to ongoing operations and maintenance. Tech7 has qualified for two additional certifications which opens stream-lined contracting processes making it easier for our customers to access this valuable expertise. TECH7 is an Service Disabled Veteran Owned Small Business (SDVOSB) and an 8(a) Small Disadvantaged Business (SDB).

Industry: Defense & Space
Company Size: 51-200 employees

The Tech7 Company

The Tech7 Company is a leading provider of support for rapid solutions development, complex systems integration, and the onboarding of commercial capabilities. Since our establishment in 2015, we’ve earned a solid reputation for honesty, innovation, and quality. Our team of experts has vast experience in complex systems gained from working across various sectors. With this experience, we offer end-to-end support throughout the integration of new technologies, from initial concept to ongoing operations and maintenance.

The Software Engineer supports research and development efforts at the Overhead Persistent InfraRed (OPIR) Tools, Applications, and Processing (TAP) Lab. The OPIR TAP Lab is a USSF SSC Space Sensing program with a focus on developing applications to detect, track, characterize, and disseminate OPIR processed data.  In support of this activity, the TAP Lab includes a Software Factory led by Tech7.

The Tech7 software factory is comprised of a team of software engineers and domain experts that develops, integrates, tests, and delivers software capabilities to end users.  Capabilities include those that apply machine learning and artificial intelligence techniques. The Software Engineer will take a leading role in Software Factory projects and will be a key member of a collaborative, integrated federal Government/contractor R&D team that develops, tests, and deploys specialized, high-impact capabilities for the Space Force.  A key aspect of this position is to develop and apply techniques for performance assessment of applications developed both within the TAP Lab and external to it.

This position is located in the Boulder, Colorado area.  Candidates must live within a commutable distance of Boulder, Co.

**Key Responsibilities: **

- Lead the development, testing, and deployment of software technologies for OPIR applications.

- Develop testing methodologies and lead the deployment of those technologies for OPIR systems.

- Programming expertise in one or more programming languages and libraries, especially Typescript, Python, and Java.

- Experience with deploying applications using a DevSecOps pipeline.

- Ability to write clear and concise code and related documentation that are understandable to the intended end user.

- Able to work in and lead diverse and varied teams covering multiple concurrent projects.

- Author, review, and negotiate Non-Disclosure Agreements (NDAs), Teaming Agreements (TAs), and complex subcontract flow-down clauses.

- Communicate clearly and proactively in a fast-paced environment, exercising sound judgment, flexibility, and attention to compliance.

- Represent Tech7's culture and values in daily activities and in engagements with fellow employees, customers, and partners.

**Qualifications: Minimum Experience:**

- Citizenship Must be a US citizen

- Education Bachelor's degree in computer science

- Experience Three (3) or more years of experience in the development and assessment of software systems. Experience should include past experience within OPIR domain.

** ****Additional Experience: **

- Must possess strong analytical, technology, and organizational skills

- Accuracy, timeliness, and attention to detail are required

- Ability to work independently and meet communicated schedules and deadlines

- Excellent verbal and written communication skills

- Willingness to collaborate as a team member and provide additional support to meet program and organizational priorities as needed

- Ability to travel on occasion

**Clearance: **

- Must be eligible to obtain and maintain a Secret Clearance

Please note that the salary information shown below is a general guideline only.  Salaries are commensurate with experience and qualifications, as well as market and business considerations.   Annual Pay Transparency Range: $120,000.00 - $145,000.00

**Tech7 Benefits Package Highlights: **

- 401k with company contribution

- Annual Bonus

- Up to $5,250 per year for education reimbursement

- 11 paid holidays

- 4 Weeks PTO

- Comprehensive health benefits

- Competitive salary

Tech7 is a certified Small Disadvantaged Business (SDB 8(a)) and Service-connected, Disabled Veteran Owned Small Business (SDVOSB). These certifications streamline the contracting process and provide our customers easier access to our valuable expertise. Visit us at www.tech7.us.

Tech7 is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Software Engineer

A Sotreq Agro oferece soluções de produtos e serviços voltados para o segmento de agronegócio. A empresa foi criada pela Sotreq S/A, que traz em seu DNA 80 anos de inovação, fornecendo tecnologia, maquinário, soluções e suporte ao produto.

Industry: Agricultura
Company Size: 1.001-5.000 funcionários

Sotreq Agro - Valtra

Founded in 2002 by former military and business leaders, VectorCSP planted its roots in northeastern North Carolina. Our first contract was with the U.S. Coast Guard, supporting the acquisition of C-130Js by developing the Integrated Logistics Support (ILS) solutions that continue to serve the fleet today. In short order we were supporting multiple aviation platforms and in 2008 expanded our logistics and engineering offerings to the federal and military maritime communities. In 2010 VectorCSP was awarded a contract through GSA to conduct aviation and maritime analysis across the government enterprise. We capitalized on our broad technical program experience and superior customer delivery track record by winning the GSA OASIS Small Business contract in 2014, and subsequently an OASIS task order supporting U.S. Air Force Special Operations Command aviation training program. The future for VectorCSP is bright, and the majority of our story has yet to be written.

Company Snapshot:
-Domain Areas: Air & Sea
-Headquartered in North Carolina with satellite office in Maryland
-Small Business under Primary NAICS Code: 541330
-Top Secret Facility Clearance
-ISO 9001:2015 Certified
-DCAA-approved Accounting System
-Selected by Inc. Magazine as one of the fastest growing companies seven years in a row
-Equal Opportunity Employer

We understand that to remain operationally viable, organizations must continually strike the balance between integrating new capabilities while supporting legacy capabilities – and always with a fixed eye on Cost, Schedule, and Performance (CSP). Our complementary mission support capability offerings provide our federal and military customers with the expertise, flexibility, and scalability that allow them to focus on our nation’s critical missions.

Industry: Defense & Space
Company Size: 201-500 employees

VectorCSP

**Job Summary**

The Junior Software Engineer supports software development and engineering activities related to the design, development, testing, and maintenance of software systems and applications. The role contributes to programming, software analysis, and testing efforts while assisting in the development and evaluation of software solutions using established software engineering practices and tools.

**Essential Duties**

-  Support software development and engineering activities for software systems and applications.

-  Assist in the design, development, and testing of software solutions.

-  Participate in software testing activities including unit, system, and system-of-systems testing.

-  Perform analyses to predict and quantify software constraints and support the development of corrective measures.

-  Support the application of programming languages, modeling languages, or other technical approaches used in software development.

**Education**

-  Bachelor’s degree in Engineering, Mathematics, Physics, Operations Research, or Computer Science.

**Experience**

-  Experience with Naval Surface Warfare Center / DoD Test and Evaluation support preferred.

-  Experience in at least one (1) of the following areas:

-  Cyber-security

-  Programming languages such as C, C++, C#, Java, HTML, DotNET, UML or SysML

-  Real-time programming

-  Conducting software testing at multiple levels (unit, system, system of systems), performing analyses to predict and quantify software constraints, and defining or designing actionable corrective measures

-  Big data, data mining, machine learning, or artificial intelligence techniques.

**Knowledge, Skill And Abilities**

-  Knowledge of programming languages such as C, C++, C#, Java, HTML, or DotNET.

-  Knowledge of modeling languages such as UML or SysML.

-  Knowledge of cyber-security concepts.

-  Knowledge of real-time programming concepts.

-  Knowledge of software testing methods including unit, system, and system-of-systems testing.

-  Knowledge of big data, data mining, machine learning, or artificial intelligence techniques.

-  Ability to analyze software constraints and develop corrective measures.

At Qualis1 Inc., our robust business model is strategically built upon serving diverse industry sectors, including Finance, Health Care, Education, State Government, and Manufacturing. This structured approach not only ensures our financial stability but also empowers us to consistently support our valued employees and exceed our clients’ expectations. Our commitment to excellence drives every aspect of our operations, enabling us to deliver tailored solutions and unparalleled service across various industries.

Industry: Staffing and Recruiting
Company Size: 51-200 employees

Qualis1 Inc.

Location: Springfield, MO

Duration: 6 months

Must have: Web Commerce Application Support experience

Experience in supporting(L2) eCommerce platform (WCS 8.x) and enterprise applications.

Experience in order processing, payment gateway integration, batch job monitoring, and performance optimization.

Role Description: Job Summary

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.

This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications

Technical Skills

3-5 years of experience in application support or technical support roles

4+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms

Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills

Basic knowledge of Linux UNIX systems and command line operations

Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers), Springboot and ReactJs

Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience

Proven experience troubleshooting e-commerce application issues including but not limited to

Order processing and payment gateway failures

Shopping cart and session management problems

Product catalog and inventory synchronization issues

Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management

Knowledge of feed file processing and data integration workflows

Understanding of multi-tier application architectures and component interactions

Operational Skills

Experience with incident response and issue resolution

Knowledge of ITIL processes including incident, problem, and change management

Ability to work in 24x7 shift-based support environment

Experience with escalation procedures and vendor support coordination

Key Responsibilities

Incident Response Troubleshooting

Respond to production incidents and alerts within defined SLA timeframes

Perform initial analysis for application performance and functionality issues

Troubleshoot order processing failures, payment gateway issues, and checkout problems

Investigate and resolve cache-related issues affecting product data and pricing

Analyze application logs to identify patterns and resolve recurring issues

Coordinate incident response activities and communicate status to stakeholders

Monitoring Performance Management

Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)

Track key performance metrics including response times, throughput, and error rates

Respond to capacity and performance alerts during peak traffic periods

Monitor scheduled jobs and batch processes for completion and performance

Perform proactive health checks and system validation procedures

Application Operations

Execute service restart and recovery procedures for WCS components

Perform cache invalidation and product data refresh operations

Monitor and troubleshoot feed file processing and data integration workflows

Manage WCS scheduler and batch job

WCS developer

ABB (ABBN: SIX Swiss Ex) ist ein global führendes Technologieunternehmen in den Bereichen Stromnetze, Elektrifizierungsprodukte, industrielle Automation und Robotik und Antriebe mit Kunden in der Energieversorgung, der Industrie und im Transport- und Infrastruktursektor. Aufbauend auf einer über 130-jährigen Tradition der Innovation gestaltet ABB heute die Zukunft der industriellen Digitalisierung mit zwei klaren Leistungsversprechen: Strom von jedem Kraftwerk zu jedem Verbrauchspunkt zu bringen sowie Industrien vom Rohstoff bis zum Endprodukt zu automatisieren. Um zu einer nachhaltigen Zukunft beizutragen, verschiebt ABB als namensgebender Partner der FIA Formel E Rennsportserie die Grenzen der Elektromobilität. Das Unternehmen ist in mehr als 100 Ländern tätig und beschäftigt etwa 147 000 Mitarbeitende. www.abb.com

Industry: Herstellung von Automatisierungsanlagen
Company Size: 10.001+ Beschäftigte

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Technical Support Manager

The Technical Support Engineer will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives such as ACS6000, 6080, ACS800, 880, Cycloconverters experience will be an advantage.

In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

This role contributes to the Process Automation, Marine and Ports Division in San Diego, CA. The work model for the role is Remote

**Your role and responsibilities:**

- Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide

- Advanced troubleshooting through ABB’s Remote Diagnostic System (RDS)

- Support customers by telephone, e-mail, remote connection and on site

- Technical advisory function internally in ABB Marine

- Contribute towards development and R&D teams further developing and enhancing advanced services and solutions

- Field service work on site with traveling expectations of 25-30% worldwide

**Our Team Dynamics**

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

**Qualifications for the role:**

- Bachelor’s degree in electrical engineering, or higher, and education in Marine industry is beneficial.

- Experience in marine variable frequency drives, both low and medium voltage.

- Alternately a special combination of education and experience and/or demonstrated accomplishments.

- Willingness to travel for on-site support and service activities.

- Preferred experience with ABB marine equipment.

- Ship electrician experience or have experience from shipyards, understanding and interest in marine installations

- Familiarity with marine/offshore work environment and procedures.

- Proficiency in diagnostic tools and software used for troubleshooting drive systems.

**What's In It For You**

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $86,200 and $160,000 annually.

**ABB Benefit Summary For Eligible US Employees**

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

**Health, Life & Disability**

- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

- Choice between two dental plan options: Core and Core Plus

- Vision benefit

- Company paid life insurance (2X base pay)

- Company paid AD&D (1X base pay)

- Voluntary life and AD&D – 100% employee paid up to maximums

- Short Term Disability – up to 26 weeks – Company paid

- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

- Parental Leave – up to 6 weeks

- Employee Assistance Program

- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

- Employee discount program

**Retirement**

- 401k Savings Plan with Company Contributions

- Employee Stock Acquisition Plan (ESAP)

**Time off**

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

**More About Us**

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of

integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers’ business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions and ABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Technical Support Engineer - Drives

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

1. About Our Client:The organization operates in the B2B SaaS industry, providing technical solutions that require ongoing customer support. It addresses challenges related to technical issue resolution and customer service in a fully remote environment. The company supports its clients through multiple channels such as email, tickets, phone, and screen sharing, emphasizing customer care and satisfaction. The team functions fully remotely within the U.S., reflecting modern flexible work arrangements.

2. About the Opportunity:The Technical Support Specialist role is focused on delivering Level 1 technical support to customers, ensuring timely investigation and resolution of technical issues. This position is essential for maintaining high customer satisfaction by managing escalations, following up on cases, and contributing to internal and external knowledge resources. It plays a key role in sustaining the organization''s customer service quality within a fully remote setting and standard business hours.

3. Responsibilities:• Provide Level 1 technical support

• Investigate and resolve technical issues

• Escalate severe or product-related problems

• Follow up with customers to ensure satisfaction

• Update and create help documentation for stakeholders

• Deliver consistent, high-quality customer service

4. Requirements:• Bachelor’s degree or equivalent experience

• Experience supporting B2B SaaS customers

• Strong written and verbal communication skills

• Polite, friendly, and professional demeanor

• Ability to quickly learn technical skills

• Ability to understand customer concerns and problem solve

Preferred:• Experience with Hubspot

• Knowledge of email setup, configuration, and domain records

• Experience with server logs and command line

• Experience in a fast-paced startup environment

5. Pay Range and Compensation Package:• Annual base salary is $58,656.00

• Bonus potential up to $8,000 annually

6. Benefits & Perks:• Fully remote work environment

• Cigna or Kaiser Permanente healthcare coverage (location dependent)

• Dental and vision insurance through Guardian

• 401(k) retirement account

• 28 days of sick and vacation time per year

• 8 paid annual holidays

• Stock option grants

• Company-provided MacBook

• $500 quarterly stipend for professional development

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Technical Support Specialist

Odoo is an open-source suite of integrated business applications actively programmed, supported, and organized by Odoo SA. Odoo is similar to many open-source projects where customized programming, support, and other services are provided by an active global community and partners network. The community is comprised of more than 1,500 active members and has contributed more than 4,500 modules to the ongoing enrichment of Odoo. The network of certified partners, established in more than 120 countries, deploys the solution locally. The software, with more than 1,500 downloads a day, is one of the most frequently installed business suites worldwide.

All Odoo Apps such as Odoo CRM, Odoo Sales, Odoo Accounting, Odoo WMS (Warehouse Management), Odoo HR, Odoo Project, Odoo Events, Odoo Marketing, etc. are integrated with each other.

Odoo is an open-source alternative to many software packages. It can be used by any retailer with its POS (Point Of Sales), and in any website with its CMS (website builder) synchronized with the e-Commerce app. In the enterprise resource planning software field, Odoo is an alternative to SAP ERP, Oracle E-Business Suite, Microsoft Dynamics, Netsuite, and others.

Odoo has offices in the US, Belgium, Luxembourg, India, Hong Kong, Dubai and Mexico. 

Awards:
- 2011 - INSEAD Innovator Award
- 2012 - Highest-ranked Belgian company in the Deloitte Technology Fast50 Benelux (growth of turnover of 1549% in the past 5 years).
- 2012 & 2013 - Bossie Award for the Best Open Source Solution
- 2013 - Trends Gazelles Award
- 2013 - Linux New Media Award for The Best Open Source solution compatible with European Accounting Systems
- 2013 - “L’Entreprise Prometteuse” by Ernst & Young
- 2018 - Trends Gazelles Ambassador 2018 for Middle Enterprises in the Walloon Brabant region
- 2020 - "Deal of the Year" by Trends-Tendances
- 2021 - "Manager of the Year 2020" by Trends-Tendances
- 2021 - Trends Gazelles Walloon 2021 in the Large Business Category

Industry: Software Development
Company Size: 1,001-5,000 employees

Odoo

**Functional Support Specialist / Technical Support Specialist **

**Hybrid (3 days onsite, 2 days remote) – Brisbane, CA **

~~To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. ~~

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

**About Odoo **

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

**About the job: **

As a Functional Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium-sized business (SMB) customers in North America. You'll work closely with other customer-focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise, supporting our valued SMB customers.

**Responsibilities: **

- Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications

- Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries

- Communication: Effectively communicate ideas and solutions to customers using written and verbal methods

- Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels

- Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback

- Product testing: Actively participate in testing new and updated products, offering insights for improvement

- Support channels: Address Tier 1 and 2 issues via email, chat, and phone

- Customer feedback: Collect and convey user feedback to the product team to contribute to feature development

**Must-Have: **

- Bachelor's degree

- SaaS familiarity and knowledge of G Suite

- Ability to communicate technical concepts clearly and effectively, both written and orally

- Ability to learn quickly

- Thrive in a critical learning and social setting, embracing new challenges and opportunities

**Nice to Have: **

- Business experience at an ERP

- Experience/knowledge with tickets-support

- Previous work experience in a fast-growing startup environment

- Sociable and outgoing

**Compensation and Perks: **

- Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits

- PTO (Paid-time-off), paid sick days, and paid holidays

- Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals

- $100 towards a work-from-home office setup

- Evolve in a nice working atmosphere with a passionate, growing team!

- Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!

- Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is** **$63,000-$79,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

~~Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. ~~

Functional Support Specialist

A group of education leaders founded Great Minds in 2007 to define and encourage knowledge-rich, comprehensive education for all American schoolchildren. In pursuit of that mission, Great Minds brings teachers together with scholars to craft exemplary instructional materials and share them with the field. 

Great Minds’ Eureka Math curriculum has earned top ratings by independent reviewers for teaching math as a body of knowledge, not just a set of skills. Eureka Math also is known as EngageNY Math.

Wit & Wisdom is a rich English language arts curriculum that taps the power of literature, history, and science to build knowledge of intriguing topics while teaching reading comprehension and writing. 

Aligned to the latest science standards, PhD Science inspires students to wonder about the world and empowers them to make sense of it with hands-on investigation and modeling.

Geodes books for early readers inject knowledge about fascinating subjects into beautifully illustrated books, cultivating joyful reading and learning from the outset of education.

Industry: Education Administration Programs
Company Size: 1,001-5,000 employees

Great Minds

**Who We Are**

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

**What We Build**

Our products—**Eureka Math and **Eureka Math², **Wit & Wisdom **, PhD Science, **Geodes **, and the newly launched **Arts & Letters ELA **—are trusted by thousands of schools and districts nationwide.

- Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

- Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

- PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

**Where We’re Headed**

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

**Job Purpose**

Reporting to the Technical Support Supervisor, the Technical Support Specialist will assist with successful customer rostering and technical support of Great Minds’ K-12 digital products. This entry-level position will act as a part of the Digital Department, working closely with district administrators for pre- and post-sales support, troubleshooting customer inquiries, and providing overall customer satisfaction.

**Responsibilities**

- Analyze customer order data to manage and track the fulfillment process of Great Minds’ digital products.

- Strategize with school and district administration on the best rostering and integration solution to meet their objectives and support them with responses to technical questions.

- Act as a liaison between school district representatives, the Sales team, the Success team, broader Technical Support and Escalations team, and the Product and Development teams to communicate current implementation options and requests for future enhancements.

- Identify and report trending digital errors and issues to the appropriate Great Minds team(s) to prevent disruption of digital services.

- Maintain knowledge of product functionality and capabilities along with industry standards and common practices for user management and inter-operability.

- Analyze support ticket data and/or product usage data and develop visual representations to identify trends and recommend improvements.

**Requirements**

- Minimum of 1 year of experience in a technical support or account management role in educational technology

- Familiarity with K-12 rostering, SIS and LMS solutions

- Excellent writing and communication skills

- Excellent critical thinking and problem-solving abilities

- Ability to effectively multi-task in a fast-paced environment

**Preferred Qualifications**

- Experience utilizing CRM or OMS such as Salesforce

**Required Education**

- Bachelor's degree

**Status**

Full-time

**Location**

Remote

The expected base salary range for this position is $52,000-$61,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains **greatminds.org ** or **greatminds.recruitee.com **. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

EquipmentShare is a nationwide construction technology company that combines smart jobsite technology with equipment rental, retail, and service offerings to solve the construction industry’s most pressing pain points. Founded in 2015 and headquartered in Columbia, Missouri, the company has rapidly grown to include more than 300 locations across the United States and employs over 7,000 team members.

With a mission to build the future of construction, EquipmentShare offers an integrated approach that empowers contractors to work smarter, safer, and more efficiently. Its proprietary T3™ technology platform is OEM-agnostic and connects equipment, people, and materials on the jobsite — helping customers increase visibility, reduce downtime, and maximize productivity.

We’re always looking for curious, hardworking problem-solvers to add to our team! Check out our open positions and apply at equipmentshare.com/careers.

For more updates:
Twitter: @equipmentshare
Instagram: @equipment_share
Facebook: facebook.com/equipmentshare
Website: equipmentshare.com

Industry: Construction
Company Size: 1,001-5,000 employees

EquipmentShare

**Build the Future with Us — **EquipmentShare is Hiring an IT Support Specialist I

At EquipmentShare, we’re not just filling a role — **we’re assembling the best team on the planet to build something that’s never been built before **. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring an **IT Support Specialist I ** for our Corporate HQ in **Columbia, MO ** and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.

**Primary Responsibilities**

- Respond promptly to incoming support requests via phone, email, Slack, or our ITSM platform.

- Troubleshoot and resolve basic to intermediate technical issues with computers, TVs, mobile devices, printers, and network connectivity.

- Assist users with software applications, account access, and password resets.

- Accurately document all support interactions and solutions in the ticketing system.

- Escalate unresolved issues to Tier 2 support with clear and detailed information.

- Assist with onboarding new employees, including setting up user accounts and devices.

- Help with offboarding tasks, such as disabling accounts and reclaiming equipment.

- Collaborate with IT team members to identify and address recurring issues.

- Participate in the on-call rotation for after-hours and weekend support.

**Why EquipmentShare?**

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports ~~you ~~, and you drive ~~us ~~ forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of **building something special **.

**Perks & Benefits**

- Competitive compensation

- Full medical, dental, and vision coverage for full-time employees

- Generous PTO + paid holidays

- 401(k) + company match

- Gym membership stipend + wellness programs (earn PTO and prizes!)

- Company events and food truck nights

- 16 hours of paid volunteer time per year — give back to the community you call home

- Career advancement, leadership training, and professional development opportunities

**About You**

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

**We’re Looking For People Who**

- See challenges as opportunities

- Embrace change and continuous improvement

- Bring energy, effort, and optimism every day

**Skills & Qualifications**

- Strong working knowledge of Windows and macOS operating systems.

- Basic knowledge of printer functionality

- Familiarity with mobile devices (iOS, tablets, and Android) and common office applications.

- Familiarity with ITSM, ITIL, and IT best practices are preferred.

- Familiarity with Audio and Visual troubleshooting techniques.

- Excellent customer service skills, including patience, empathy, and strong communication.

- Experience in creating processes and procedure workflows.

- Ability to troubleshoot basic hardware and software problems.

- Attention to detail and the ability to maintain accurate notes and records.

- Ability to troubleshoot network setup and configuration issues

- Ability to work independently and as part of a team.

**Education And Experience**

- High school diploma or equivalent.

- An associate degree in computer science or a related field is a plus.

- IT certifications are a plus (A+, ITF, ITIL, NET+, etc.)

- At least 1+ years of experience in a help desk or customer service environment is needed.

**Physical Requirements**

- Must be able to sit for prolonged periods at a desk and work on a computer.

**A Workplace For All**

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — ~~A Workplace For All ~~ — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

**EquipmentShare is an EOE M/F/D/V.**

**Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities. **

IT Support Specialist I

Robots have the potential to reshape our existence. Our mission is to leverage robotics to improve universal quality of life.  Robots will become one of the most impactful and effective tools humanity has ever created.  We believe robots should do the work humans don’t want to do.

We pursue ambitious goals to make this a reality. We’re not satisfied making incremental improvements to the status quo but are driven to change the paradigm altogether.  Our robots are versatile, capable of solving numerous tasks with a single embodiment.

Join us on the next phase of our journey as we get our systems out into the world to do the most meaningful work.

Industry: Robot Manufacturing
Company Size: 51-200 employees

Apptronik

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.

**JOB SUMMARY**

This position is a great way for an individual to get their foot in the door of Apptronik and learn all the ins and outs of the IT Team. This position will be providing support for our Linux environment primarily but will have other support responsibilities. As our company continues to grow, we need additional dedicated employee to support our employees on-site and help manage our IT assets. You will be the "face" of IT for many of our employees and be exposed to a wide variety of complex issues. You will receive valuable training and experience in IT administration while greatly impacting the entire business.

**ESSENTIAL DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES**

- End-user laptop and desktop troubleshooting for Linux

- Linux device management and provisioning

- Level 1 and 2 support on-site and for remote employees

- Respond to End-user Questions on software and applications

- Ability to diagnose, troubleshoot and resolve issues in a timely manner

- User administration in various software platforms

- End-user laptop and desktop troubleshooting for Windows and Mac

- Work with current support specialist and prioritize requests effectively

- Workstation maintenance and facility improvement

- Continuously document and improve on current operational processes

- Offer a personalized, top-tier service to end-users

- Foster a positive culture and advocate for improving employees IT experience

**SKILLS AND REQUIREMENTS**

- Linux provisioning and management experience

- Administration Experience with Google Workspace

- Administration Experience with Atlassian Suite (Jira, Confluence, Bitbucket, Trello)

- Basic Windows and Mac Troubleshooting experience

- Initiative and self-motivation - ability to work with little supervision

- Desire to learn and improve processes

- Collaborative nature with the ability to work in a team environment

- Able to work in a fast paced/startup environment

- Strong attention to detail

- Excellent written and verbal communication skills

- Must be able to lift up to 50 lbs. and able to follow safety, operation, and maintenance procedures

**EDUCATION and/or EXPERIENCE**

- Associates' degree in relevant field or equivalent experience preferred

- 1+ years of experience with Linux management and troubleshooting

- 2+ years of experience working at IT Helpdesk/IT Support

**PHYSICAL REQUIREMENTS**

- Prolonged periods of sitting at a desk and working on a computer

- Must be able to lift 50 pounds at times

- Vision to read printed materials and a computer screen

- Hearing and speech to communicate

- This is a direct hire. Please, no outside Agency solicitations.

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

IT Support Specialist

Gust Rosenfeld is a full-service law firm established in 1921 with offices in Phoenix, Tucson, Wickenburg and Flagstaff. The firm is known for the quality of its lawyers and legal advice as well as its creative insights and practical solutions in business, public and civil law. Gust Rosenfeld is experienced in alternative dispute resolution, bankruptcy and creditors' rights, business and corporate law, commercial finance, education law, environmental law, franchises and franchising, insurance, intellectual property, labor and employment, litigation, health care, natural resources, public finance, public law, real estate, taxation, and trusts and estates.

Industry: Law Practice
Company Size: 51-200 employees

Gust Rosenfeld PLC

**Description**

**Summary**

The IT Support Specialist II’s role is to support and maintain enterprise computer systems, desktops, and peripherals in a fast-paced legal environment. Duties include resolving end user support requests, troubleshooting hardware and software issues, documenting issues and resolutions, and conducting employee training.

To succeed in this role, you should have a friendly problem-solving attitude along with the ability to give clear technical instructions while practicing good customer service skills. You should also be familiar with remote troubleshooting techniques.

**Essential Duties And Responsibilities**

The following duties are not intended to serve as a comprehensive list of all duties performed, only general illustrations of the primary types of work that may be performed. Job descriptions are subject to change as the need of the firm and requirements of the job change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the position. Essential duties include:

- Respond to, document, and resolve end user support requests.

- Troubleshoot hardware and software issues.

- Deploy and maintain enterprise hardware, software, peripherals, and presentation systems.

- Construct, deploy, and maintain enterprise software configurations.

- Liaise with vendors and support contacts.

- Proactively seek ways to help end users resolve problems and improve workflows.

- Perform other duties as assigned.

**Administrative Duties**

- Develop and implement hardware and software configurations.

- Assist in developing device management strategies.

- Perform data backup, management, and restoration tasks.

**Employee Training**

- Create and revise user manuals.

- Train new employees on proper use of hardware and software.

- Conduct regular organization-wide trainings.

**Requirements**

**Skills and Minimum Qualifications**

**Education & Certifications**

- Bachelor’s degree in computer science or information technology, or 2+ years of relevant work experience.

- CompTIA A+ certification.

**Knowledge & Experience**

- Proven work experience as an IT Support Specialist II.

- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

- Knowledge of popular operating systems, software applications, and remote connection systems.

- Ability to solve complex hardware and software issues.

- Knowledge of various regulatory, security, and privacy standards. (HIPAA/HITECH, ISO 27001)

- Excellent interpersonal and customer service skills.

- Efficient written and verbal communication skills.

**Personal Attributes**

- Proven analytical and problem-solving abilities.

- Ability to effectively prioritize and execute tasks in a high-pressure environment.

- Ability to conduct research on hardware and software issues and products.

- Ability to communicate ideas in business-friendly and user-friendly language.

- Highly self-motivated and directed.

- Attention to detail.

- Team-oriented and skilled in working within a collaborative environment.

**Working Conditions**

The worker is not substantially exposed to adverse environmental conditions (typical office or administrative work).

**Physical Requirements**

- Sedentary Work: Exerting up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly lift, carry, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

- Repetitive Motion: Making substantial movement (motions) of the wrist, hands, and/or fingers.

IT Support Specialist II

Established in 1992 and located in Marietta, Georgia, a suburb of Atlanta, Erbe USA, Incorporated is the North American headquarters for its parent company, Erbe Elektromedizin GmbH, based in Tübingen, Germany.

While drawing on extensive research, development and production resources of the worldwide headquarters, Erbe offers our own state-of-the-art technical and customer service along with a dedicated team of professionals to assure quick response and wide availability of products to healthcare facilities.

Erbe’s product line offers cutting edge technology and the latest in electrosurgical generators, argon plasma coagulation units, cryosurgery, lavage pumps and waterjet technology.  Erbe markets these products to top medical professionals across North America in the fields of gastroenterology, bronchoscopy and interventional pulmonology, liver and general surgery, gynecology, and urology.

Erbe Elektromedizin GmbH, established in 1847, remains family owned and operated into its fifth generation. The management board is formed by Christian Erbe (Chief Executive Officer), Daniel Zimmermann (Chief Financial Officer), Marcus Felstead (Chief Marketing Officer), Dr. Helmut Scherer (Chief Technology Officer) and Prof. Dr. Markus Enderle (Chief Scientific & Medical Officer).

Imprint: https://us.erbe-med.com/us-en/imprint/
Disclaimer: https://us.erbe-med.com/fileadmin/user_upload/images/USA_Website/Terms_of_use_US.pdf

Industry: Medical Equipment Manufacturing
Company Size: 51-200 employees

Erbe USA Incorporated

Job Details

**Description**

Federal Applicant Rights - English

Federal Applicant Rights - Spanish

**Essential Responsibilities**

- Provides day-to-day support to end-users on enterprise applications, addresses issues, and ensures optimal system utilization.

- Gathers and analyzes business requirements aligning with key stakeholders.

- Translates business needs into functional specifications that align with system capabilities.

- Collects data, observes workflows, and monitors system activity to identify vulnerabilities or areas of improvement

- Implements and maintains system integrations to ensure seamless data flow across different modules.

- Identifies opportunities for process improvement and efficiency gains within systems applications.

- Collaborates with business units to streamline workflows and enhances overall system performance.

- Works with users to identify system requirements; develops processing procedures and systems modifications to meet these specifications.

- Develops and delivers training programs to enhance user proficiency and promote best practices.

- Conducts thorough testing of systems solutions to ensure accuracy and reliability.

- Collaborates with colleagues at parent company to resolve any identified issues and ensure system integrity.

- Creates and maintains comprehensive documentation for configurations, customizations, and processes.

- Keeps documentation up to date with changes and enhancements to all system applications.

- Develops, maintains, and ensures adherence to company’s IT standards and policies; ensures IT policies and procedures are documented, current and accurate.

**Back-up Responsibilities**

- Assists director, as necessary, with disaster recovery planning and implementation.

- Supports personal computers, peripheral equipment, networks, communications equipment and provides support for users' software and hardware needs; provides first level support on daily routine issues and troubleshooting related to these areas.

**Supervisory Responsibility: **This position is an individual contributor and has no direct supervisory responsibility.

**Work Environment: **This position offers flexibility for some remote work and is therefore classified as hybrid. It operates in a professional office environment that utilizes equipment, machines, and business tools typical of such an environment. Please refer to Erbe’s remote work policy for more details.

**Physical Demands: ** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time and is frequently required to lift and/or carry up to 20 pounds; occasionally, the employee is required to lift up to 50 pounds. For more information, please refer to the Position Analysis/Physical Activities Checklist on file in Human Resources.

**Position Type and Expected Hours of Work: **This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

**Travel: **This position may require occasional travel. Travel is no more than 10%.

**Required Education And Experience**

- Bachelor’s degree in information technology or other computer-related field required.

- 3-5 years’ experience in an information systems field required; experience in a medical device or other medical company strongly preferred.

**Position Requirements**

- Excellent verbal and written communication skills are required.

- Strong interpersonal skills required with the proven ability to collaborate in a team environment that are cross-functional in nature.

- Significant experience with Microsoft and/or Apple operating systems and applications such as the Microsoft Office Suite required.

- Experience with JD Edwards and Microsoft Dynamics preferred; advanced training/certifications in either or both applications strongly preferred.

- Must possess strong understanding of ERP systems and integration principles.

- Must possess strong problem-solving skills and be detail oriented.

- Candidates must be highly organized and able to meet deadlines.

- High quality customer service skills (including end-user empathy) are essential as is the ability to provide instruction over the telephone.

**Competencies**

-  Problem Solving/Analysis.

-  Results Driven.

-  Software Expertise.

-  Detail Orientation.

-  Customer Focus.

-  Technical Capacity.

-  End-user empathy.

-  Communication Proficiency.

**Additional Eligibility Qualifications: **None required for this position.

**Work Authorization/Security Clearance: **Employees must be legally authorized to work in the United States. Employees must not be specifically barred from working with Federal contracts, government entities or otherwise listed on excluded parties list as maintained by the Federal government.

**AAP/EEO Statement: **Erbe employees and applicants for employment are protected by federal laws, Presidential Executive Orders, and state and local laws designed to protect employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service or other non-merit-based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

**Other Duties: **Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**At-Will Employment: **This position description does not constitute a contract or guarantee employment for any specified time. The company may exercise its employment-at-will rights at any time.

With over 130 years of experience, we are leaders in the construction industry seeking innovative approaches and building the impossible. Our success stems from our mission to identify, hire, train, and retain the best people to serve our customers. 

In five generations, we have grown into a $500+ million full-service construction company with over 650 employees. Much has changed since then, but one thing has stayed the same - our clients can always rely on us to get the job done on time and at the highest quality.

Industry: Construction
Company Size: 501-1,000 employees

JP Cullen

Our entire infrastructure is on the Cloud. With an aggressive strategy to target

cutting edge technologies, we’re looking for ways to set ourselves apart.

The ideal candidate is professional and diplomatic in dealing with internal and external

customers and maintains a positive work atmosphere. Outstanding customer service,

interpersonal communication, and problem-solving skills are critical to the success of this

position.

The IT Support Specialist reports directly to the Manager of IT and supports all employees

throughout the offices and project sites. The IT Support Specialist will primarily work in the

Milwaukee office but will also visit jobsites in the Milwaukee area.

**Responsibilities**

-  We work pretty independently but look for ways to sharpen each other’s skills & knowledge with regular team meetings.

-  Respond to jobsite and office requests to resolve IT issues. Get to know people more than what you might in a typical IT role.

-  Visit job sites to provide support, deploy jobsite workstations, printers, and network equipment in coordination with business units and IT team. See us in action at a construction site.

-  Provide application support for the following: M365/Microsoft Suite and related applications, Bluebeam, Adobe, Autodesk products, Procore, MS Project.

-  Provide on-site wired network support and setup of WIFI.

-  Collaborate with the jobsite/office staff and Cullen IT team to suggest, develop, and test IT improvements

-  Setup new PCs and installation of software and repair equipment and related devices

-  Train users to work with new computer hardware or software

-  Properly diagnose the problem and walk users through the recommended problem-solving steps

-  Possess and use critical thinking and reasoning skills in the resolution of issues, problems, and tasks

**Qualifications**

-  Ideal candidate will have at least an associate degree in MIS, Computer Science or related area or 2 years of PC support or helpdesk experience

-  Both critical thinking and reasoning skills related to the technology field

-  Working knowledge of Windows, M365, Networking/WIFI, User management, iOS/Android

-  Basic project and time management skills and the ability to prioritize work based on business needs

-  Candidates should be passionate about working with people to solve their technology related issues and have excellent time management skills and work well under pressure and/or deadlines.

**Why JP Cullen?**

Our Mission: To identify, hire, train, and retain the best people to serve our customers.

JP Cullen is a Wisconsin-based $850 million plus, founded in 1892, 5th generation family-owned

construction management firm.

**Compensation & Benefits**

JP Cullen has a commitment to its community, employees, and employees’ families. We offer outstanding benefits — Health, Life, and Dental Insurance, Competitive Salary and Bonus Structure, Profit Sharing, PTO, Holiday Pay, Employee Assistance, and Training.

**EEO**

JP Cullen is an Equal Employment Opportunity/Affirmative Action (EEO/AA) Employer. We promote diversity by proactively recruiting, hiring, and promoting women, minorities, disabled individuals, and veterans. JP Cullen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Information Technology Support Specialist

Independence Home Loans is headquartered in Scottsdale, Arizona.  We are focused on being your choice for all your home financing needs. Whether it is purchasing your dream home or refinancing an existing mortgage, we are here to help!

We are an efficient team comprised of some of the industry’s leading veterans from National Top Sales performers to Leading Executives in the mortgage space. We have come from large national Bank platforms with a vision and a drive to achieve our goal to become a top national mortgage platform. We not only wish to help our customers achieve all financial dreams they have regarding their homes; we also strive to create an un-matched work environment and culture that will continue to attract and retain our employees for many years to come.

Industry: Financial Services
Company Size: 201-500 employees

Independence Home Loans

**Job Summary**

The IT Support Specialist is responsible for providing first-level technical support to employees, with a strong focus on new hire onboarding, device provisioning, and access management. This role serves as the primary point of contact for day-to-day IT issues, resolving common problems and triaging more complex incidents to our third-party IT vendor when necessary. The ideal candidate is customer-focused, well-organized, and comfortable supporting a modern workplace technology environment.

Key Responsibilities

New Hire Onboarding & Offboarding

- Prepare and configure new laptops and peripherals for new hires (imaging, setup, asset tagging)

- Provision and deprovision user accounts, system access, and software licenses in accordance with company policies

- Coordinate onboarding timelines with HR, managers, and new employees to ensure a smooth first-day experience

- Collect, reset, and inventory equipment during employee offboarding

End-User Support (Tier 1)

- Serve as the first point of contact for IT-related issues via ticketing system, email, chat, or walk-up support

- Troubleshoot and resolve common hardware, software, and access issues (e.g., login problems, application errors, device connectivity)

- Provide clear, timely communication and follow-up with users throughout the support process

- Escalate unresolved or complex issues to the third-party IT vendor with proper documentation and context

Device & Asset Management

- Maintain accurate inventory of laptops, accessories, and other IT assets

- Track device assignments, replacements, and lifecycle status

- Coordinate repairs, replacements, and warranty requests as needed

Collaboration & Vendor Coordination

- Act as an internal liaison with the third-party IT vendor for escalated incidents, requests, and maintenance activities

- Ensure issues are properly categorized, documented, and prioritized before escalation

- Monitor vendor response and resolution to meet internal service expectations

Documentation & Continuous Improvement

- Create and maintain internal IT documentation, onboarding checklists, and knowledge base articles

- Identify recurring issues and suggest process improvements to enhance efficiency and user experience

- Follow IT security policies and escalate potential security concerns appropriately

**Required Qualifications**

- 1-3 years of experience in IT support, help desk, or desktop support role

- Hands-on experience supporting Windows and/or macOS laptops

- Familiarity with user account provisioning, access management, and common SaaS tools

- Basic understanding of networking, hardware, and troubleshooting best practices

- Strong customer service skills and ability to communicate technical concepts clearly to non-technical users

- Experience working with ticketing systems and documentation tools

**Preferred Qualifications**

- Experience supporting new hire onboarding in a corporate environment

- Familiarity with identity and access management tools (e.g., Azure AD, Active Directory, Okta, Google Workspace)

- Prior experience coordinating with third-party IT or managed service providers

- IT certifications (e.g., CompTIA A+, ITIL Foundation) are a plus

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

IT Support Specialist (End-User & Onboarding Support)

In the simplest terms, at CubeSmart, we own and operate self-storage facilities. In reality, what we do is much more than that. Many customers seek out storage when facing challenging life events. That’s why our mission is to simplify the challenges that accompany those circumstances - through innovative solutions, unparalleled service, and genuine care. That’s where our teammates come in.

At CubeSmart we say that it’s what’s inside that counts. To us, this is far more than a tagline about storage. It is also about what you will find in a career here. We believe our teammates are the heart of all that we do, which is why we care deeply about the experience we offer. It’s also why we’ve been recognized as one of the 50 Most Engaged Workplaces in North America by Achievers, a global provider of employee engagement tools.

CubeSmart is a place where you’ll make a difference, helping customers during some of their most challenging times, supporting them when they need it most. Here, you’ll belong to a team that works together to simplify challenges and innovate solutions that make storing with us easy and makes working with us exciting. At CubeSmart, you’ll grow with us, discovering countless opportunities to develop your skills, maximize your potential, and expand your career.

At CubeSmart, when we say it’s what’s inside that counts, we’re saying “you count.” 

Interested in working at CubeSmart? Visit http://www.cubesmart.com/careers to view available jobs.

Interested in selling your facility? We're looking to buy existing properties! Email our Acquisitions Team at inquiry@CubeSmart.com.

Find CubeSmart on the web: 

Company Website: http://cubesmart.com 

Blog: http://cubesmart.com/blog

Facebook: http://www.facebook.com/cubesmart

Twitter: http://www.twitter.com/cubesmart

Youtube: https://www.youtube.com/cubesmartstorage

Industry: Real Estate
Company Size: 1,001-5,000 employees

CubeSmart

**Overview**

**This is a hybrid role - 2 days remote and 3 days in the Malvern, PA office.**

The IT Support Specialist is an important member of the Support Services team and is responsible for supporting all the technological initiatives related to CubeSmart store transitions, Corporate Office support and other IT related projects. This person would administer the various hardware and software installations that make up the CubeSmart environment. The Support Specialist would be the main liaison with onsite vendors and would also serve as the IT expert for both store and corporate support. Included in the role is logistics and asset management aspect that would involve ordering, tracking, and documenting IT equipment. The ideal candidate is detail oriented, inherently collaborative, and eager to support the implementation of new technology.

CubeSmart (NYSE: CUBE) is a publicly-held, self-administered and self-managed real estate investment trust focused on the ownership, operation, acquisition and development of self-storage facilities in the United States. The company’s mission is to simplify the organizational and logistical challenges created by the many life events and business needs of its customers through innovative solutions, unparalleled service, and genuine care.

At CubeSmart, we’re intentional about culture. You can experience it everywhere from the mission statement of “genuine care” to the “It’s what’s inside that counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

**Responsibilities**

- Serve as the technical representative guiding the installation of technology for Store Transitions.

- Serve as a technical contact leading the rollout of new technology for an IT project.

- Manage the overall process of IT equipment inventory and logistics.

- Collaborate with appropriate external vendors, as well as other internal departments to ensure completion of installation.

- Serve as a Subject Matter Expert (SME) on a variety of aspects of CubeSmart’s business and technology and leverage this knowledge to add value and drive quality.

- Provide outstanding customer service to our business stakeholders and help drive our culture of collaboration and genuine care.

- Provide Support for corporate and satellite offices.

- Assist with IT related projects and goal initiatives.

- Support Conference Room AV equipment and coordinate with vendors for issues/solutions.

**Qualifications**

- Bachelor’s Degree with specialization in technology, mathematics or business, or equivalent professional experience.

- 2-3 years in an Information Technology or Help Desk/Support environment.

- Demonstrable knowledge of the Windows desktop environment, including hardware, applications and networking aspects.

- Excellent written and verbal communication skills

- Outstanding analytical and problem-solving abilities, including intermediate-level Excel skills.

- Proven ability to work as a team player

- Demonstrated ability to operate independently with minimal supervision, maintaining productivity and accountability.

**Additional Preferred Qualifications**

- Experience working with both on-prem and cloud-based software systems

- Experience working with Point-of-Sale (POS) and/or transactional systems with a retail or hospitality emphasis.

- Willingness to develop a deep reservoir of institutional knowledge, and to apply this knowledge to help solve problems, provide insight, and develop solutions.

Noblesoft Technologies Inc, an Inc 500 company, is a custom software solutions provider with market presence in USA, Mexico, India and UK. We specialize in ERP (Infor, SAP, Oracle), CRM, SCM and HCM products and services.

Industry: Software Development
Company Size: 51-200 employees

Noblesoft Technologies

Job Title: IT Support Specialist

Location: Clayton, MO 63105 - Onsite

Mode : Contract (6+ Months)

**Job Context**

- Experience with an enterprise level ticketing system - ServiceNow experience is a plus

**The Support Specialist IT Will Be Involved Mainly In**

- Incident management, Request management, Change management, Knowledge management and Access rights management

- Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.

- Perform incident resolutions and request fulfilment and supports end users on a variety of issues

- Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection

- Service end-user requests at the IT Service Spot

**Wanted Profile**

- Excellent customer service skills and Dutch language skills

- Completes assignments without direct supervision and good team player

- Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals

- Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity

- Experience with an enterprise level ticketing system - ServiceNow experience is a plus

Activities include (but not limited to**)**

- Treatment of tickets and requests from end-users for all Deskside related support

- Handling end-user hardware request including coordination of, and delivery and pick-up

- Deploy/return/retire equipment (laptops, …) in IT Equipment

- RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, …) with supplier

- Handling mobile telephony related requests

- Diagnosing and resolving issues at the IT Service Spot

- Roll-out and coordination of the fleet replacement (laptop, desktop)

Tuckerman Consulting, a recruitment and consulting firm, is built on the foundation of fostering robust connections with both clients and candidates. Our approach involves forming strategic partnerships to innovate solutions that address challenges in talent acquisition and business operations, ultimately enhancing your operational efficiency. At Tucks, we aim to unravel organizational roadmaps and intricacies to identify talent that aligns seamlessly with both technical requirements and cultural dynamics. 

Services:
Tuckerman partners with organizations spread throughout various industries providing contract (short & long term), temp-to-FTE, and Direct Hire solutions.

Sales Organization Development:
Business Development Reps, Inside & Outside Sales Reps, Account Executives, Enterprise AEs, Sales Managers, Solution Architects, Directors, Regional Sales Managers, VP of Sales

Customer Success:
Customer Success Managers, Engagement Managers, Account Managers, Strategic Account Managers, Implementation Managers, Product Managers

Software Development:
Project Managers, Scrum Masters, Backend & Front-End Developers, Full Stack Engineers, Quality Assurance, Application Analysts, CRM Specialist, Data Analysts

Construction:
Tradesmen, Foreman, Superintendents, Field Operations, Projects Managers, Estimators, Executives

On prem to the cloud:
Database Engineers, Network & System Engineers, Security Engineers, DevOps, Cloud Specialists

What our partners are saying: 
Recruiting for our 12 sales teams can be a daunting task and should be left to the experts. Over the past 4 years, Tuckerman consultants have been a crucial partner in helping our organization grow with the right talent and culture fit. I have enjoyed a solid and trusting relationship with Mike and would highly recommend working with him for all your recruiting needs.”

Regional Sales Manager 
FORTUNE 500 COMPANY

Industry: Staffing and Recruiting
Company Size: 2-10 employees

Tuckerman Consulting

**IT SUPPORT SPECIALIST **

**SCHEDULE: **Onsite - Lewiston, ME | Full-Time | Monday–Friday

**COMPENSATION & BENEFITS **

- **Base Salary: **$65,000-$75,000 (pending experience)

- **Comprehensive Benefits Package, including: **

- Medical, dental, and life insurance

- 401(k) with company match

- Paid time off (PTO), sick time, and paid holidays

**ABOUT THE COMPANY **

You’ll represent a leading industrial distributor with decades of success in the manufacturing and industrial supply sector. Employee satisfaction and long-term relationships are core to the company’s culture and growth. Today, the organization employs 150+ team members across six locations throughout the Northeast and Southeastern Regions, supporting customers with a full range of industrial products including safety supplies, abrasives, packaging, machinery, and cutting tools.

**POSITION OVERVIEW **

This is a front-line, user-focused IT role responsible for supporting day-to-day technical needs across the organization. You’ll work directly with employees, troubleshoot issues, and play a key role in keeping systems running smoothly. This role is ideal for someone who enjoys hands-on problem solving, interacting with people, and being part of a collaborative team.

**WHAT YOU’LL BE DOING **

**User Support & Help Desk **

- Serve as the first point of contact for technical support via ticketing system, phone, and email

- Troubleshoot issues across Windows devices, Microsoft 365, peripherals, and common business applications

- Own tickets from start to finish, ensuring strong communication and follow-through

- Escalate more complex issues while remaining the primary point of contact for the user

**Customer Experience & Training **

- Build strong relationships with internal users by being approachable, responsive, and dependable

- Communicate technical information clearly to non-technical users

- Guide employees on best practices, security awareness, and proper system usage

- Promote consistency by reinforcing standard IT processes

**Device & Access Support **

- Set up and deploy laptops, desktops, and mobile devices

- Support onboarding and offboarding of employees

- Manage passwords, permissions, and access requests

- Maintain accurate inventory of IT equipment and assets

**Team & Process Contribution **

- Identify recurring issues and help improve processes over time

- Contribute to internal documentation and knowledge base resources

- Partner with vendors for equipment, software, and support needs

- Assist with IT projects, upgrades, and system rollouts

**QUALIFICATIONS **

- 2+ years of experience in IT support, help desk, or desktop support (or strong hands-on equivalent)

- Solid working knowledge of Windows environments and Microsoft 365

- Basic understanding of networking concepts (IP, DNS, DHCP, Wi-Fi)

- Experience working in a ticket-based support environment

- Strong communication skills and a true customer-service mindset

**Nice to Have **

- Experience supporting mobile devices (iOS / Android)

- Exposure to Active Directory or Entra ID

- Familiarity with device imaging or endpoint management tools

- Certifications such as CompTIA A+, Network+, or similar

FOUNDED BY PASSIONATE TECHNOLOGISTS WITH DECADES OF IT OPERATIONS EXPERIENCE

Industry: IT Services and IT Consulting
Company Size: 51-200 employees

Vinebrook Technology

**Overview: **

One of our customers is hiring a fulltime IT Support Specialist who will work **onsite in Kenmore Square five days per week ** with a team of IT specialists to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices and applications. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.

**Shift Schedule: **

- 9:00 am - 5:30pm EST

- Monday to Friday

- **On-site five days per week in Kenmore Square (required) **

**Qualifications, Education and Training: **

- **ITIL v4 Foundation (Required) **

- **Mac OS: 2 years + (Required) **

- **Kanji/ JAMF: 2 years+ (Required) **

- **OKTA: 2 years+ **

- **Windows: 2 years + (Required) **

- **Slack/ Teams/ Collaboration Tools: 2 years (Required) **

- **Microsoft 365: 2 years (Required) **

- **CompTIA A+, Network+, Security+ (Required) **

- Microsoft MTA (Preferred)

- Google IT Support Professional (Preferred)

- MS Intune: 2 years (Preferred)

- Associate’s degree (Preferred)

**Experience: **

- 2-3 years in a technical support role

- Experience providing customer support

- Experience in 24x7x365 Managed Services preferred

- On-site IT Service Experience preferred

- Experience using ITSM and Monitoring toolsets

**Operations: **

- Triage tickets per specified severity levels.

- Refer/ escalate customer issues to the appropriate level of support, as needed.

- Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.

- Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs).

- Perform account management services – User Account creates/disables/terminations/name changes, etc.

- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.

- Supporting end-users by diagnosing and resolving computer hardware, network, and application issues.

- Assist with cross-training of other team members, as needed.

- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.

- Perform other tasks as assigned by management.

**Skills: **

- Experience working within SaaS Tools to perform basic tasks, such as user creation and password resets.

- Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS.

- Highly analytical thinker and troubleshooter.

- Detail oriented with excellent documentation and communication skills.

- Self-motivated, passionate about technology, with the desire to learn new things.

- Foundational understanding of operating systems and servers, both physical and virtual.

**Benefits: **

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

GoHealth is an on-demand consumer-centric care platform that serves as the digital and physical front door to the healthcare ecosystem. At GoHealth, we aim to provide timely, accessible and high-quality on-demand care to patients, both virtually and in person, through our technology-enabled and data-driven approach to care and partnerships with market-leading health systems. GoHealth operates over 250 on-demand care centers in the Hudson Valley and greater New York metropolitan area; the Portland, Oregon-Vancouver, Washington, metropolitan area; the San Francisco Bay Area; Hartford and Southeastern Connecticut; Winston-Salem and Charlotte, North Carolina; St. Louis and Springfield, Missouri; Oklahoma City; Northwest Arkansas; Delaware and Maryland; the greater Detroit, Michigan metropolitan area; the greater Houston, Texas metropolitan area and Northern Virginia. GoHealth Urgent Care is a portfolio company of TPG Growth, the middle market and growth equity investment platform of TPG, which has more than $114 billion of assets under management.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

GoHealth Urgent Care

You’re more valuable than ever – And that’s just how we’ll make you feel.

Set up email alerts as new job postings become available that meet your interest!

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

Green Brick Partners, Inc. is a publicly traded company listed on the New York Stock Exchange under the ticker symbol “GRBK”. Green Brick Partners, Inc. is a diversified homebuilding and land development company that acquires and develops land, and provides land and construction financing to its subsidiary homebuilders.

We build neighborhoods with timeless, classic architecture interwoven with the latest technological advancements, and in turn provide a superior long term return for our investors, residents, and cities we build in. Green Brick Partners currently operates in Texas, Georgia, Colorado, and Florida.

Industry: Real Estate
Company Size: 501-1,000 employees

Green Brick Partners, Inc.

The Senior IT Support Specialist must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be **H **onest, **O **bjective, **M **ature and **E **fficient in how he or she approaches their role at Green Brick Partners.

To provide the IT support and resources needed to enable our customers to succeed

**Responsibilities**

-  Take ownership of customer issues reported and see problems through to resolution

-  Excellent people skills: friendly, empathetic, outgoing, respectful, patient.

-  Excellent written and oral communications skills

-  Research, diagnose, troubleshoot and identify solutions to resolve customer issues

-  Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

-  Provide prompt and accurate feedback to customers

-  Ensure proper recording and closure of all issues

-  Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT related equipment

-  Assist in planning and undertaking scheduled maintenance upgrades

-  Set up accounts for customers

-  Talk to clients and computer users to determine the nature of any problems they encounter

-  Investigate, diagnose and resolve computer software and hardware problems

-  Repair equipment and replace parts

-  Maintain an accurate asset inventory of IT equipment

-  Manage stocks of equipment, consumables and other supplies

-  Minimal on-call/afterhours work may be required

-  Any and all additional IT related tasks as assigned

**Supervision of Others: **No

**Authority/Budget/Decision Making/Discretion & Independent Judgement Ability: ** Employee will be in a position to make strategic decisions in regards to setup, implementation, configuration, administration, and overall health of the entire IT infrastructure. Superior discretion and independent judgement are required.

**Physical Requirements: **Must be able to lift 50 lbs

**Location: **Plano, TX / Remote site in DFW Metro

**Qualifications**

**Education: **Degree in IT related field or equivalent work experience. Certifications a PLUS

**Experience: **Minimum three years’ experience in an IT support role

**Required Competencies**

-  At least three years experience as an IT Endpoint Computer Technician or IT Service Desk Agent.

-  EXCELLENT customer service skills

-  Solid knowledge and experience with various technology stacks including Microsoft Windows 11, MS Edge, MS Active Directory, MS Office 365(Outlook, Word, Excel, PowerPoint, TEAMS etc.), Google Chrome, Azure Active Directory, Cloud Storage (One Drive, Egnyte, Box, etc.)

-  Familiarity with enterprise service desk software usage

-  Basic understanding of the TCP/IP protocol suite

-  Excellent written/verbal communication skills

-  Produce timely, clear, accurate, and thorough written documentation for all tickets assigned.

-  Create knowledgebase articles when appropriate for tasks, procedures, and remediation of incidents.

-  Solid understanding of ITIL practices (IT Service Management, Incident Management, Problem Management, Change Management)

-  Ability to re­prioritizes when new issues arise, to ensure a timely response

-  Familiarity with and a natural curiosity for emerging technologies

-  Understanding business practices, approaches, organization, and culture

-  Manage projects; plan and prioritize work assignments

-  Adaptable to changing circumstances

**Preferred Competencies**

-  Basic PowerShell scripting

-  Project Management experience

-  Current CompTIA A+ certification

**Green Brick Total Compensation**

-  Competitive salary and bonus program

-  Multiple Medical and ancillary benefits

-  401(k) with Company Match

-  Home Purchase Discount

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Senior IT Support Specialist- Green Brick Partners

Transformations Care Network is a family of local mental health clinics that is passionately dedicated to improving access to high-quality care. Transformations empowers our clinicians and customer service teams to provide easy access to high quality, outcomes-based care to all those that need help, and when they need it most. Our vision is to create a united network of outpatient clinics that offer immediate, superior mental health treatment options. We provide our employees with the opportunity to grow, learn and expand their skills! We are growing rapidly and want to talk to you about what that looks like for you and your career!

Industry: Mental Health Care
Company Size: 201-500 employees

Transformations Care Network

At **Transformations Care Network **(TCN), we are committed to expanding access to high-quality mental health care across the communities we serve. The **IT Support Specialist **plays a critical role in enabling that mission by supporting, maintaining, and continuously improving the core technology systems used across our organization.

In this role, you will provide Tier 2/3 technical support, partner closely with IT leadership, operations, facilities, and external vendors, and serve as a key escalation point for complex technical issues. You will help ensure reliable, secure, and efficient technology operations that allow clinicians and staff to focus on delivering exceptional care in a fast-paced, growing healthcare environment.

~~This is a remote position and may require some travel to local facilities. Travel will be less than 10%.~~

~~The ideal candidate will be located in: Massachusetts, Maryland, Virginia, DC or Pennsylvania and within 1-hour of the following major metropolitan areas: Boston, DC, Pittsburgh.~~

**Key Responsibilities**

- Administer IT systems such as, but not limited to: Office 365, VoIP phone, Internet and security systems

- Support onboarding and offboarding of employees through account creation and termination

- Monday – Friday Tier 2/3 technical support for business systems and infrastructure to include being online and available during all business hours, queue monitoring and response. Will work directly with end-users to trouble shoot, identify root cause of issue and resolve or coordinate resolution with third parties.

- Will be responsible for creating and maintaining Tier 0 (self-serve) customer support tools that include: user guides, instructions, process flows and best practices to resolve common issues

- Serve as key contact and point of escalation for IT partners

- Manage and support IT partners in maintaining servers, networks, systems, and software updates, including antivirus, spam filtering, firewalls, etc.,

- Review and respond to cyber security issues/alerts from SOC/SIEM vendor and/or cyber security software

- Support new acquisition and de novo clinics to ensure smooth transitions or installations of TCN technical infrastructure

- Work alongside key facilities staff to ensure on-the-ground success. Some travel to individual clinics may be required

- Additional duties and responsibilities as assigned by supervisor

**Qualifications**

- 2-3 years of organizational IT experience such as: leading and managing enterprise-wide IT projects or working in Tier 2 or Tier 3 technical support where deep knowledge and troubleshooting skills are required

- Excellent technical acumen, problem-solving, customer service and communication (verbal and written) skills are required

- Experience working in ticketing and/or support systems such as Zendesk, ServiceNow, or ConnectWise

- Experience with vendor management and/or working directly with third-parties to coordinate resolution to technical issues

- Experience supporting: Microsoft 365 including Azure and Entra, Windows 10/11, and Office 365 suite

- Organizational skills and ability to handle multiple projects at once

- Operational knowledge of Windows servers, workstations, Active Directory / Exchange administration

- Working knowledge of network devices and configuration including VLANs, switches, firewalls, VPNs, etc.

- A+ certification or equivalent

- Knowledge and experience with healthcare-specific information technology is a plus

**Explore The Advantages Of Joining Our Team**

- Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.

- Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.

- Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.

- Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.

- Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.

- Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Transformations Care Network is committed to fair and equitable compensation practices. The hourly compensation range for this role is $45,000 – $55,000. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

~~Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. ~~

Knighted is a multi-faceted gaming and entertainment enterprise, combining seed financing with our seasoned management team to develop and grow opportunities in a wide variety of industry segments. 

We are one of the largest operators in the cardroom and hospitality industries in California and Florida, and now expanding our footprint in Texas. Our fierce commitment to innovation, learning, servant leadership, and integrity permeates our ranks, pushing our services beyond the limitations of traditional corporate practices. We have an unwavering commitment to serve our clients, our people, and our communities, revolutionizing the gaming landscape and driving industry and organizational excellence.

Industry: Entertainment Providers
Company Size: 1,001-5,000 employees

Knighted

**IT Support Specialist I**

**Position: ** IT Support Specialist I

**Location: **Sacramento, CA

**Pay Rate: **$26 - $30 (Based on Experience)

**Scheduling: ** Full-time

**About Knighted**

At Knighted, we’re proud to be in service to our local communities, elevating the customer experience while increasing operational efficiency for our clients. We are seeking people to join our team and further expand our premiere footprint in card rooms throughout California. We value an environment in which our team members treat each other with courtesy and respect and genuinely enjoy working with each other. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the Knighted community can offer.

**About The Role**

Knighted is looking for an **IT Support Specialist I (ITSS1) **to support the IT department and greater Knighted team by solving a wide range of Tech related problems and assisting to create a streamlined IT infrastructure. You will be empowered to leverage FreshService IT Services Management platform and dashboards to manage your ticket queue, working in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy customer service support, possess knowledge across a wide range of technical topics, and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills; capable of working in a heavily collaborative environment. Training will be provided to ensure skills and quality of work meet Knighted standards.

**Job Responsibilities**

- Provide timely first-level contact and problem resolution for hardware, software, networking, and mobile support. Escalate issues as appropriate.

- Performs general IT support activities, hardware deployment/repair, and software installations.

- Performing preventative maintenance of IT equipment.

- Travel to business operations locations for support and maintenance, as well as assisting remotely.

- Supports account management of technical systems.

- Assist with recommendations of technical solutions that meet design and functional needs.

- Assist with updating/authoring IT documentation.

- Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, automating the asset management process as necessary.

- Performs other duties as assigned.

**Qualifications**

- Must be at least 21 years of age or older to be able to assist our teams onsite.

- Associates Degree, equivalent Certification (A+, Net+, Sec+, Cloud+, etc.), or equivalent experience preferred

- Familiarity with SaaS environments is a plus.

**Skills & Technical Knowledge**

- Detail oriented person that acts with a sense of urgency.

- Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objectives.

- Strong interpersonal and communication skills, with the ability to communicate effectively using several modes of communication, such as: face-to-face, email, phone, instant messaging, etc.

- Knowledge of Google Workspace Apps.

- Knowledge and ability to support iPadOS, MacOS, ChromeOS, WindowsOS, Android

- Ability to quickly understand and operate a wide variety of System and Cloud based applications.

**Benefits**

- Company Sponsored IT Certificate Training Program

- FREE medical benefits, with options to upgrade your coverage.

- Dental and vision coverage.

- Paid time off (PTO) and paid sick leave (PSL).

- Retirement planning through our 401(k) program.

Sacramento pay range

$26 - $30 USD

Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

By submitting your application you acknowledge and confirm that you have received, read and understand ~~**Knighted's Job Applicant Privacy Notice ** ~~ and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

**IT Support Specialist I**

**Position: ** IT Support Specialist I

**Location: **Bay Area, CA

**Pay Rate: **$26 - $30 (Based on Experience)

**Scheduling: ** Full-time

**About Knighted**

At Knighted, we’re proud to be in service to our local communities, elevating the customer experience while increasing operational efficiency for our clients. We are seeking people to join our team and further expand our premiere footprint in card rooms throughout California. We value an environment in which our team members treat each other with courtesy and respect and genuinely enjoy working with each other. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the Knighted community can offer.

**About The Role**

Knighted is looking for an **IT Support Specialist I (ITSS1) **to support the IT department and greater Knighted team by solving a wide range of Tech related problems and assisting to create a streamlined IT infrastructure. You will be empowered to leverage FreshService IT Services Management platform and dashboards to manage your ticket queue, working in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy customer service support, possess knowledge across a wide range of technical topics, and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills; capable of working in a heavily collaborative environment. Training will be provided to ensure skills and quality of work meet Knighted standards.

**Job Responsibilities**

- Provide timely first-level contact and problem resolution for hardware, software, networking, and mobile support. Escalate issues as appropriate.

- Performs general IT support activities, hardware deployment/repair, and software installations.

- Performing preventative maintenance of IT equipment.

- Travel to business operations locations for support and maintenance, as well as assisting remotely.

- Supports account management of technical systems.

- Assist with recommendations of technical solutions that meet design and functional needs.

- Assist with updating/authoring IT documentation.

- Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, automating the asset management process as necessary.

- Performs other duties as assigned.

**Qualifications**

- Must be at least 21 years of age or older to be able to assist our teams onsite.

- Associates Degree, equivalent Certification (A+, Net+, Sec+, Cloud+, etc.), or equivalent experience preferred

- Familiarity with SaaS environments is a plus.

**Skills & Technical Knowledge**

- Detail oriented person that acts with a sense of urgency.

- Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objectives.

- Strong interpersonal and communication skills, with the ability to communicate effectively using several modes of communication, such as: face-to-face, email, phone, instant messaging, etc.

- Knowledge of Google Workspace Apps.

- Knowledge and ability to support iPadOS, MacOS, ChromeOS, WindowsOS, Android

- Ability to quickly understand and operate a wide variety of System and Cloud based applications.

**Benefits**

- Company Sponsored IT Certificate Training Program

- FREE medical benefits, with options to upgrade your coverage.

- Dental and vision coverage.

- Paid time off (PTO) and paid sick leave (PSL).

- Retirement planning through our 401(k) program.

Bay Area pay range

$26 - $30 USD

Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

By submitting your application you acknowledge and confirm that you have received, read and understand ~~**Knighted's Job Applicant Privacy Notice ** ~~ and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.

Careerscape is a staffing, employment, and recruiting agency built on a people-first philosophy. With national coverage across all 50 states and 300+ locations served, we connect companies with qualified professionals and help job seekers find meaningful work—locally, regionally, and globally.

Our vertical specializations include Legal & Compliance, Marketing & Creative, Technology & IT, Healthcare Administration & Clinical, Banking & Financial Services, Real Estate & Property Management, Office Support & Administration, and Creative & Digital. We offer comprehensive talent solutions including Direct Hire, Contract Staffing, Executive Search, Temporary Staffing, Recruitment Process Outsourcing (RPO), and Global Talent Solutions.

Our goal has always been to build recruitment around people, not just positions. By combining integrity, service excellence, and a results-driven approach with industry-specialized expertise, we deliver placements that create lasting value. Every connection we make is built on trust, transparency, and a genuine commitment to mutual success. Whether you're building a team or advancing your career, you deserve a partner who truly understands your needs.

Industry: Staffing and Recruiting
Company Size: 11-50 employees

Careerscape

**About the Opportunity **

Careerscape is actively recruiting an IT Support Specialist on behalf of a reputable information technology company based in Chicago. This is an excellent remote opportunity for tech-savvy individuals eager to launch or grow their IT career. You'll assist clients with troubleshooting, problem-solving, and providing top-tier customer support while gaining hands-on experience with emerging technologies in a fast-paced environment.

**Compensation: ** $65,000–$85,000/year — explore more roles and compensation benchmarks in our Salary Guide.

**Location: ** Remote (Company based in Chicago, IL) — learn more about our Chicago staffing operations.

**Responsibilities **

- Respond to technical support inquiries through various communication channels

- Identify and resolve user issues with hardware and software

- Document all interactions and solutions in the support system

- Assist with the installation and configuration of software applications

- Collaborate with team members to enhance service delivery

- Provide training and guidance to users on system functionalities

- Implement preventive maintenance measures for systems

- Participate in ongoing training and skills development sessions

**Requirements **

- Strong analytical and troubleshooting skills

- Basic understanding of cloud-based systems and applications

- Proficiency in Microsoft Office Suite and common software tools

- Ability to manage time effectively and prioritize tasks

- Strong customer service orientation and interpersonal skills

- Eagerness to learn and grow within the IT field

- Previous experience in a support role is an advantage

- CompTIA Network+ or similar certification preferred

**Benefits & Perks **

- Competitive salary with annual raises

- Health insurance options including mental health support

- Generous vacation policy and work-life balance

- Professional training and certification reimbursement

- Remote work with flexible scheduling

- Opportunities for advancement within the company

- Company-sponsored tech events and team-building activities

- Supportive and inclusive workplace culture

**About Careerscape **

Careerscape is a staffing and recruiting firm that connects professionals with employers across 25+ industries, including technology. We partner with companies of all sizes to fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters, rigorous candidate screening, and a private Employer Portal where clients manage their hiring pipeline in real time. For organizations with ongoing or high-volume hiring needs, our integrated partnership programs — including MSP, RPO, and VMS solutions — embed Careerscape directly into your talent acquisition operation.

**Looking for your next opportunity? ** Submit your resume and if a role aligns with your background, a Careerscape recruiter will reach out within 2–3 business days.

Our mission is to be the right partner for Global IT transformation. 

For over ten years, TTS-US has been successful at utilizing our global IT network by breaking regional, cultural, and language barriers. As a member of the Toyota Group, our resources and collaboration extend world-wide and we are at the forefront of the future of IT: Cybersecurity, Digital Transformation, Infra, Engineering, Connected, and Global Services. As Toyota Group transforms towards evolving into a mobility company, we bring our best practices to North America and our family companies around the globe.

We offer a unique opportunity to be part of a small company where each person’s voice and efforts make a difference, while also delivering major impact as our products and services reach millions of customers. We strive to maintain an intellectually dynamic, and culturally diverse environment where we work as a team and everyone has the opportunity to contribute new ideas to the table.

Come help us reimagine what mobility can be today and years to come!

BENEFITS AND PERKS
•	Medical health insurance (including dental and vision)
•	Competitive paid time off and company paid holidays
•	Comp time for holidays worked
•	401k matching program 
•      Company profit sharing
•	Merit increases and bonus structure 
•	Professional development and education reimbursement
•	…and more!

Industry: Computer and Network Security
Company Size: 51-200 employees

Toyota Tsusho Systems US, Inc.

The Internal IT Specialist is responsible for supporting daily Internal IT operations while also designing, developing, and maintaining internal business applications and AI-driven automation solutions.

This role is a hybrid hands-on position combining:

-  Day-to-day Internal IT operational support (PC setup, network, user support)

-  Microsoft Power Platform development (Power Apps, Power Automate)

-  AI agent and workflow automation (e.g., Copilot Studio)

The position plays a key role in enabling Internal IT to function both as a reliable operations team and a strategic digital transformation partner for internal stakeholders.

**Essential Functions**

-  Day-to-Day Internal IT Operations

-  Prepare, configure, and deploy PCs, laptops, tablets, and peripheral devices for new hires, replacements, and upgrades

-  Perform network-related tasks, including basic network configuration, troubleshooting connectivity issues, and coordinating with vendors or global IT teams when needed

-  Support user account management (Microsoft 365, email, MFA, access permissions)

-  Troubleshoot and resolve hardware, software, and internal system issues through ticketing systems, email, chat, or in person

-  Maintain and manage IT assets, inventory records, and lifecycle tracking

-  Support office IT infrastructure such as Wi-Fi, printers, meeting room devices, monitors, and smart TVs

-  Follow and contribute to standardized IT operation procedures, manuals, and knowledge base documentation

-  Participate in task sharing, backup coverage, and job shadowing to ensure operational continuity

-  Power Apps & Power Platform Development

-  Design, develop, enhance, and maintain Microsoft Power Apps (Canvas and Model-driven) for internal business processes

-  Build and manage Power Automate workflows for approvals, notifications, system integrations, and IT operations automation

-  Collaborate with internal departments to gather requirements, analyze processes, and translate business needs into technical solutions

-  Ensure applications follow internal standards for security, performance, readability, and maintainability

-  Provide ongoing support, troubleshooting, and enhancements for deployed Power

-  AI Agent & Automation Solutions

-  Develop and maintain AI agents (e.g., Copilot Studio-based agents) to support Internal IT and business operations, such as:

-  Helpdesk request handling (e.g., MFA reset, FAQ responses)

-  Email classification and routing

-  Guided self-service support for employees

-  Assist with AI agent training, testing, monitoring, and improvement to ensure accuracy and reliability

-  Identify opportunities where AI and automation can reduce manual workload and improve response times

-  Support workflow execution and integration between AI agents and Power Platform solutions

-  Documentation & Continuous Improvement

-  Create and maintain technical documentation, user guides, and operational manuals

-  Document Power Apps, AI workflows, and IT operational procedures to support knowledge sharing

-  Actively contribute to process improvement, digitalization, and standardization initiatives within Internal IT

**Other Duties:**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Competencies:**

-  Internal IT operations & customer support mindset

-  Power Platform solution design

-  Practical AI automation (operations-focused)

-  Clear documentation and stakeholder communication

-  Ownership, accountability, and reliability

**Supervisory Responsibility:**

This position does not have supervisory responsibilities.

**Work Environment:**

This job operates in a professional office environment, which may include working remotely. This role routinely uses standard office equipment.

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit; stoop; walk; use hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

**Position Type/Expected Hours of Work:**

This is a full-time position. Occasional evening and weekend work may be required as job duties demand.

**Travel:**

This position may require up to 20% travel.

**Requirements**

-  Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

-  Experience supporting day-to-day Internal IT operations (PC setup, user support, basic networking)

-  Hands-on experience with Microsoft Power Apps and Power Automate

-  Basic understanding of AI agents, chatbots, or workflow automation tools

-  Experience supporting Windows environments and Microsoft 365

-  Strong troubleshooting, documentation, and communication skills

-  Ability to manage multiple priorities and work independently

Addrovia Technologies is a global leader in staffing, recruitment, technology services, and digital transformation solutions. We partner with organizations worldwide to help them build future-ready teams, modernize operations, and accelerate growth in an increasingly digital economy.

With a strong and rapidly expanding footprint across North America, India, LATAM, and APAC, we deliver scalable, customized, and industry-specific workforce and technology solutions. Our global delivery model enables us to source exceptional talent, optimize processes, and deploy innovative digital capabilities to meet the evolving needs of our clients.

At Addrovia, we believe in the power of people + technology. By bridging top-tier talent with cutting-edge innovation

Industry: IT Services and IT Consulting
Company Size: 201-500 employees

Addrovia Technologies

**Title: Senior IT Support Specialist (NA) **

**Visa: USC & GC **

**Client: Confidential **

**Location: Remote → Onsite (Shackelford County, TX) **

**Type: Contract-to-Hire (6 months → conversion based on performance) **

**Overview **We are hiring a highly capable IT Support Specialist to serve as a key IT presence for the region. This is not a traditional helpdesk role — it requires strong ownership, technical depth, and the ability to operate independently in a fast-paced environment.

You will be responsible for both delivering day-to-day IT support and improving how IT services are delivered. This role is best suited for someone who takes initiative, solves problems end-to-end, and continuously looks for ways to improve systems and processes.

**Key Responsibilities ****End-to-End IT Support Ownership **●       Own and resolve 1st and 2nd line IT issues across hardware, software, and networking

●       Act as the primary IT point of contact for the regional office

●       Manage incidents and service requests through to resolution with accountability and clear communication

**Operational Excellence & Continuous Improvement **●       Identify recurring issues and implement long-term fixes to reduce ticket volume

●       Improve onboarding and offboarding workflows through standardization and automation

●       Maintain structured and up-to-date documentation for systems and processes

**User & Device Lifecycle Management **●       Provision and deprovision users across Active Directory, Entra ID (Azure AD), and Office 365

●       Configure, deploy, and support Windows and macOS devices

●       Manage device policies and compliance using Intune and/or Jamf

**Cross-Functional Collaboration **●       Partner with HR and internal teams to ensure seamless onboarding experiences

●       Collaborate with global IT teams on escalations and standardization efforts

●       Support executives and senior stakeholders with professionalism and urgency

**Onsite IT & Infrastructure Support **●       Support conferencing systems and office IT infrastructure

●       Assist with IT setup for new or expanding sites (device deployment, vendor coordination)

●       Troubleshoot basic networking and connectivity issues within office environments

**What Success Looks Like (First 6 Months) **

**●       Independently resolves the majority of IT issues with minimal escalation **

**●       Reduces recurring tickets by addressing root causes **

**●       Improves onboarding efficiency and consistency **

**●       Establishes strong trust with regional stakeholders **

**●       Brings structure, documentation, and clarity to IT processes **

**Required Experience **

**●       5+ years of IT support experience in a professional or enterprise environment **

**●       Strong hands-on experience with: **

**○       Active Directory / Entra ID (Azure AD) **

**○       Office 365 (Exchange, Teams, SharePoint) **

**○       Endpoint management tools (Intune, Jamf, or similar) **

**●       Experience supporting both remote and on-site users independently **

**●       Experience with ITSM tools (ServiceNow, ManageEngine, or similar) **

**●       Strong troubleshooting across hardware, Windows/macOS, and basic networking **

**●       Familiarity with ITIL-based support environments **

**Preferred Experience **

**●       Experience in high-availability or infrastructure-heavy environments **

**●       Exposure to multi-site or distributed office support **

**●       Experience supporting executive-level stakeholders **

**●       ITIL certification **

**What We’re Looking For **●       Strong ownership mindset — takes responsibility and follows through

●       Proactive problem-solving — addresses root causes, not just symptoms

●       Ability to operate independently with minimal oversight

●       Clear and effective communication across all levels

●       High accountability, responsiveness, and attention to detail

**Compensation & Benefits **●       Competitive compensation aligned to experience and market

●       Conversion to full-time includes full benefits package

**Role Structure **

**●       Contract-to-Hire (C2H): ** 6-month contract with clear path to full-time conversion

●       **Conversion Criteria: ** Performance, ownership, process improvement, and stakeholder feedback

●       **Work Model: **

**○       Start remote **

**○       Transition to full-time onsite (5 days/week) **

**●       Travel: ** ~5–10% as needed

Senior IT Support Specialist(L2 Support)

Ranked #1 Contingency Search in Philadelphia in 2025, London Approach specializes in Executive Search, Interim & Direct Hire Staffing Solutions. Our core focus is within the Accounting & Finance, Human Resources, Information Technology, Commercial Construction and Healthcare Administration verticals across all industries. We've built a team of dynamic recruiters who bring positive energy, fresh ideas, and years of experience to the job. The upbeat and collaborative work culture we’ve created is part of our competitive advantage. Everyday, we show up motivated to strive for excellence in every interaction we have with clients and candidates!

Phone: 610-590-4900
Email: info@londonapproach.com

Industry: Staffing and Recruiting
Company Size: 11-50 employees

London Approach

IT Support Specialist

**Location: ** Paoli, PA (Fully Onsite – Corporate HQ)

**Compensation: ** $26.00/hr (W2 Contract) → Conversion to ~$50,000 Salary + Benefits

**Summary **

We are seeking a well-rounded IT Support Specialist to join our team at our corporate headquarters in Malvern. This individual will serve as a key point of contact for end-user support across hardware, software, and network-related issues.

This is a hands-on, fully onsite role supporting a professional office environment, ideal for someone with 3–5 years of experience who is comfortable working across multiple areas of IT and enjoys troubleshooting in a fast-paced setting.

This position begins as a contract role with strong potential to convert to a full-time salaried employee.

**Responsibilities **

- Provide Tier 1–2 technical support for desktops, laptops, mobile devices, and peripherals

- Troubleshoot hardware, software, and basic network connectivity issues

- Support Microsoft 365 environment including Outlook, Teams, OneDrive, and SharePoint

- Handle user account management (Active Directory, password resets, access provisioning)

- Image, deploy, and configure new machines and equipment

- Assist with onboarding/offboarding of employees (account setup, equipment provisioning)

- Maintain and track IT assets and inventory

- Support printers, conference room technology, and AV equipment

- Document tickets, resolutions, and processes within ticketing system

- Escalate complex issues to senior IT or infrastructure teams as needed

- Assist with basic networking tasks (VPN support, connectivity troubleshooting)

- Participate in system updates, patching, and routine maintenance activities

**Qualifications **

- 3–5 years of hands-on IT support experience in a corporate environment

- Strong knowledge of Windows OS, desktop hardware, and common business applications

- Experience with Microsoft 365 and Active Directory

- Familiarity with ticketing systems (ServiceNow, Jira, or similar)

- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)

- Experience supporting printers, AV systems, and office technology

- Strong troubleshooting and problem-solving skills

- Excellent communication skills with both technical and non-technical users

- Ability to work fully onsite in Malvern, PA

**Nice to Have **

- Experience with imaging tools (SCCM, Intune, Autopilot)

- Exposure to Azure AD or hybrid environments

- Certifications such as CompTIA A+, Network+, or similar

**Why Join **

- Opportunity to grow into a full-time salaried role

- Exposure to a broad IT environment across multiple technologies

- Stable, team-oriented corporate setting

- Hands-on experience that builds toward Systems or Network Administration paths

Information Technology Support Technician

Here at McCall Farms we operated solely as a farm until 1954. It was then that James Woodrow Swink, who had married Mr. McCall’s granddaughter Harriet McCall, constructed a 5,000-square-foot canning operation right on the farm. The original canning operation operated just ten weeks out of the year, as they concentrated on canning only the freshest locally grown tomatoes, okra and corn.
 
Thanks to a combination of gifted hands, dedicated employees, divine precipitation and a community populated with support, we prospered and continued to grow. The success of the original tomatoes, okra and corn quickly expanded and soon we added squash, string beans, peas, potatoes, peanuts, peaches and a bountiful selection of greens to our product line. It was during this time that we began year-round operations.
 
Over the years, the Margaret Holmes label became known for its commitment to quality, freshness and taste. The line was available in Alabama, Georgia, Florida and the Carolinas. It was during this time that McCall Farms was continuing to grow. Looking for an opportunity to expand with a company that shared its values, commitment and reputation, McCall farms acquired the Margaret Holmes brand in 1985 and moved all of its operations to the family farm in Effingham. All of Mrs. Holmes’ recipes, along with her commitment to freshness came with it. Due to the success of the Margaret Holmes brand, we decided to put all of our canned and frozen products under the Margaret Holmes label.

Industry: Food and Beverage Manufacturing
Company Size: 501-1,000 employees

McCall Farms Inc

The IT Support Specialist is a professional-level role responsible for supporting, maintaining, and enhancing the organization’s end-user computing environment and IT service delivery. This position operates with a high degree of independence and regularly exercises discretion and judgment in evaluating, prioritizing, and resolving technical and operational issues.

Working in close partnership with IT leadership and technical teams, this role contributes to the stability, security, and continuous improvement of systems that directly support business operations across multiple environments.

Core Responsibilities

• Develop and maintain a working knowledge of the company’s infrastructure, business systems, endpoint environment, and support processes.

• Independently manage and resolve a broad range of technical issues, determining appropriate courses of action based on business impact, urgency, and system dependencies

• Administer and support Microsoft 365, Windows 10/11 environments, endpoint systems, standard business applications, remote access tools, and selected plant or distribution technologies.

• Analyze incidents and service requests, identify root causes, document resolutions, and escalate issues appropriately when additional engineering or vendor support is required

• Provision, configure, deploy, maintain, and lifecycle-manage endpoint devices and related technology assets in accordance with company standards.

• Oversee user identity and access management processes within Active Directory and Azure AD, ensuring appropriate access controls and adherence to company policies

• Plan and coordinate software deployments, patching strategies, and endpoint maintenance activities, making decisions that impact system performance, security posture, and user productivity

• Collaborate with internal stakeholders and external vendors to evaluate, escalate, and resolve complex technical issues, serving as a key point of coordination and decision-making

• Contribute to the development, refinement, and documentation of IT processes, standards, and best practices, influencing consistency and operational maturity

• Participate in technical projects, system implementations, and upgrades, providing input on approach, risk, and execution

• Support a distributed workforce, including remote users and sites, and determine appropriate solutions for connectivity and access challenges (e.g., VPN and remote access technologies)

• Utilize IT service management tools to prioritize workload, manage competing demands, and ensure timely and effective communication with stakeholders

• Serve as a trusted technical advisor to employees and management, translating technical concepts into practical guidance and business-relevant solutions

• Provide cross-functional support in office, warehouse, and manufacturing environments, adapting to varying operational requirements

• Participate in an on-call rotation and respond to after-hours issues, exercising judgment in incident response and escalation decisions

Qualifications

• Bachelor’s degree in information technology or related field, or equivalent combination of education and professional experience

• 2+ years of experience in IT support, systems administration, or technical services roles with increasing responsibility

• Demonstrated ability to independently troubleshoot and resolve complex technical issues and make decisions with limited supervision

• Experience administering:o Microsoft 365 and Windows environments

o Active Directory and Azure AD

o Endpoint management and lifecycle processes

o Remote access and support technologies

• Strong analytical and problem-solving skills, with the ability to assess situations and determine appropriate actions

• Effective communication skills and the ability to work across all levels of the organization

The YouTube Streamy Awards 2020-2023 Creator of the Year

Accomplishments
- Raised $20,000,000 To Plant 20,000,000 Trees
- Given millions to charity
- Donated over 100 cars lol
- Gave away a private island
- Given away over 100 ps4s lol
- Gave away 1 million dollars in one video 
- Counted to 100k
- Read the Dictionary
- Watched Dance Till You're Dead For 10 Hours
- Read Bee Movie Script
- Read Longest English Word
- Watched Paint Dry
- Ubering Across America
- Watched It's Every Day Bro For 10 Hours
- Ran a marathon in the world's largest shoes
- Adopted every dog in a shelter
You get the point haha

Industry: Media Production
Company Size: 501-1,000 employees

MrBeast

**About Us**

Beast Industries is a multifaceted media and entertainment company founded by Jimmy Donaldson, popularly known as MrBeast, the most watched person in the world. Renowned for revolutionizing digital content creation, Beast Industries encompasses a diverse portfolio of ventures that extend far beyond its origins on YouTube. With a mission to entertain, inspire, and create significant social impact, Beast Industries operates across various domains including digital media, philanthropy, consumer products, and innovative business initiatives. At Beast Industries, we believe in the transformative power of digital media and its potential to entertain, educate, and effect positive change. Our commitment to innovation, creativity, and philanthropy drives us to explore new frontiers, create unforgettable experiences, and build a legacy that inspires future generations.

**Executive IT Support Specialist**

We’re looking for an **Executive IT Support Specialist ** to deliver best-in-class, white-glove technical support to leadership and key stakeholders across the MrBeast organization. In this highly visible role, you’ll be responsible for ensuring seamless IT experiences for our executive team while also helping to stand up and maintain critical IT infrastructure in our growing New York hub.

This is a hands-on position for someone who thrives in a fast-paced, high-stakes environment. You'll manage everything from configuring devices to standing up executive workstations and meeting rooms, providing rapid troubleshooting, and proactively ensuring everything just works. If you're the type of person who lives for clean setups, smooth rollouts, and tech that quietly performs, this is the role for you.

What You’ll Be Doing

- Deliver white-glove IT support to executives, ensuring frictionless performance across all devices, services, and locations

- Stand up IT infrastructure and executive office tech during new office buildouts and studio expansions

- Provide hands-on support for macOS and Windows laptops, desktops, mobile devices, and peripherals

- Manage executive conference room systems, A/V tech, digital signage, printers, and other collaboration tools

- Troubleshoot and resolve issues across core business platforms (Google Workspace, Slack, Zoom, Adobe, Monday.com, etc.)

- Support network deployments across offices, studios, and production spaces (Ubiquiti, Cisco, Starlink, MiFi, etc.)

- Maintain high uptime and performance standards through proactive device monitoring and issue resolution

- Coordinate hardware procurement, configuration, and lifecycle management for executive and team use

- Own and manage security and compliance standards for high-access endpoints, including MDM and password managers

- Build and maintain documentation to ensure continuity and consistency across IT support workflows

What You’ll Bring

- 5+ years in IT support, with proven experience supporting C-level executives or senior stakeholders

- Strong troubleshooting abilities and a service-first mindset

- Excellent interpersonal and communication skills, with the ability to provide calm, confident support in high-pressure moments

- Experience supporting both macOS and Windows environments in hybrid teams

- Fluency in collaboration tools like Google Workspace, Zoom, Slack, and A/V platforms

- Hands-on experience deploying and maintaining MDM solutions (e.g. Jamf, Kandji, Intune, FleetDM)

- Deep understanding of network infrastructure (VLANs, DNS, DHCP, VPNs, etc.)

- Ability to work independently, manage multiple priorities, and execute with a high bar for quality

- Experience working in entertainment, production, or content creation environments is a plus

- Certifications such as CompTIA A+, Apple ACMT, Cisco CCNA, or equivalent are a bonus

**Benefits**

**The Perks, Why Work On the MrBeast Team**

We are redefining what entertainment and storytelling look like at global scale. Every piece of content we publish reaches millions and influences culture in real time. This is your opportunity to lead the team that decides how those moments come to life across every screen.

- Competitive Salary

- Generous Medical (Blue Cross Blue Shield), Dental, Vision and company-paid Life Insurance

- Company contributions to employee Health Savings Accounts (HSA)

- 401k Plan with Safe Harbor company-matching

- Flexible vacation policy and paid company holidays

- Company-provided technology package

- Relocation assistance where applicable, including travel and company-provided housing for the first 90 days

Executive IT Support

Harlem Children’s Zone (HCZ) breaks the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds opportunities for children and families to thrive in school, work, and life. From early childhood, education, and career programs to community outreach and wellness initiatives, HCZ opens pathways to mobility and prosperity.

Industry: Non-profit Organizations
Company Size: 1,001-5,000 employees

Harlem Children's Zone

Harlem Children's Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission aligned IT Support Specialist with our Information Technology Department.

The IT Support Specialist will bring a passion for the mission of Harlem Children's Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.

We are seeking a highly motivated and experienced IT Support Specialist to join our team. The ideal candidate will have a passion for technology and possess strong PC and Mac troubleshooting skills. The IT Support Technician will be responsible for creating documentation, tracking inventory, providing technical support to end-users, installing, maintaining, and troubleshooting computer hardware and software, and ensuring the seamless interconnectivity of all desktop computers and systems. Occasional weekend and evening support, event A/V support, and direct IT assistance to faculty, staff, students, and families may be required.

For more information, check out Want to Work at Harlem Children's Zone? Here's 7 Things You Need to Know.

**Requirements**

- Bachelor's degree and 1 year of experience or an Associate's degree with 2 - 3 years of experience. Especially interested in applicants with a passion for technology from a non-technical background such as Psychology, English, Philosophy, or Hospitality

**Who You Are**

- Proficiency in troubleshooting and supporting PC and Mac systems

- Excellent customer service, communication, and interpersonal skills

- Knowledge of IT concepts, practices, and procedures, including Windows, MacOS, iOS, and Android

- Understanding of basic Internet applications and TCP/IP networking

- Ability to think critically and act strategically under pressure

- Comptia A+, Network+ and ITIL Certification highly desired

**What You'll Do**

- Provide prompt and effective first-level IT support through various channels (phone, tickets, email, in-person); escalate complex issues as needed

- Document, analyze, and address recurring IT issues, developing proactive solutions and knowledge resources

- Perform installation, maintenance, and troubleshooting of computer hardware and software

- Configure and manage Apple and Windows devices, including mobile device management using JAMF (Apple) and Auto-pilot/Intune (Windows)

- Support and manage audio-visual systems and telecommunications (VoIP)

- Participate in IT projects under the guidance of the Assistant Director of Information Technology Support Services

- Collaborate with different IT teams for issue resolution, ensuring adherence to ITIL principles

- Proactively monitor IT security, respond to support queries, and manage IT inventory and data

- Offer flexible A/V and IT support for events, including early mornings, weekends, and evenings, ensuring high-quality audio-visual setup, testing, and troubleshooting for seamless event experiences

- Occasional need for night and weekend work and on-call response

**Schedule**

- Monday - Friday

**Benefits**

As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. We offer highly competitive salaries, a comprehensive benefits package, and opportunities for growth.

Our exceptional full-time benefits include:

- Highly competitive base salaries

- Paid time off

- Employee referral bonus

- Career advancement

- No-cost health insurance

- Life Insurance

- Short-and long-term disability

- Additional voluntary benefits

- Wellness discounts

- Commuter benefits

- Financial wellness perks

- Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

The salary range for this position is $60,000 per year. To be considered, interested applicants should apply directly through the posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone and Promise Academy Charter Schools will not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States. Harlem Children's Zone is an EOE.

IT Support Technician

The Donovan's Venom is a 501(c)(3) nonprofit organization.  Our mission is to bring the transformative power of music, arts, and entertainment to those who need it the most. 

Founded in 2014, our organization believes in the extraordinary power of the arts to uplift and create positive change. Since our inception, we have been actively engaged in making music and the arts accessible to all. We are the driving force behind several impactful initiatives like providing music scholarships, community service, hosting toy drives, and benefit concerts to improve the morale of our communities.

Our unique name, "Venom," symbolizes the resilience and infectious positivity that we use to drive profound transformation. We firmly believe that everyone has the potential to make a positive impact, and we're determined to empower individuals to unleash their own "venom" for the greater good.

Industry: Non-profit Organizations
Company Size: 11-50 employees

The Donovan's Venom 501c3

The Donovan's Venom, INC. Is a non-profit 501(c)(3) tax exempt organization dedicated to taking music, art, and entertainment to those who need it the most. The Donovan's Venom, INC. Caters to no particular individual(s) yet pledges relief to impaired or deprived individuals who are in need of musical,visual, comedic, and-or any alternative forms of liberation-through fine art & entertainment. The Donovan's Venom INC. Gives its resources to individuals who don't have the means or access.

,

**IT Support Specialist**

**The Donovan’s Venom**

Remote | Technology – IT Operations | Volunteer

**We’re Building — And People Need Support That Works**

The Donovan’s Venom is growing.

More people.

More tools.

More systems.

And when something breaks —

everything slows down.

We are seeking an **IT Support Specialist ** to provide frontline technical support and ensure our teams can work without disruption.

Because when people are supported —

they can do their best work.

**The Role**

This role serves as the **first point of contact for technical support ** across the organization.

You will troubleshoot issues, support users, and ensure systems and tools are working effectively.

You are not just answering questions.

You are **keeping the organization moving **.

This role focuses on **problem-solving, responsiveness, and user experience **, ensuring issues are resolved quickly and efficiently.

**What You’ll Own**

**Technical Support & Help Desk**

-

- Provide support for

- Google Workspace

- Collaboration tools

- Internal systems and applications

- Respond to user requests and resolve issues quickly

**Ticket Management & Issue Tracking**

-

- Manage support requests through ticketing systems

- Prioritize issues based on urgency and impact

- Track, document, and follow up on all requests

**User Account & Access Support**

-

- Assist with

- Account setup

- Password resets

- Access issues

- Coordinate with Systems Administrator when needed

**Troubleshooting & Problem Resolution**

-

- Diagnose technical issues and identify root causes

- Provide solutions or workarounds

- Escalate complex issues appropriately

**User Guidance & Support**

-

- Help users understand and navigate systems

- Provide basic training and troubleshooting guidance

- Support onboarding for new volunteers

**Collaboration with IT Teams**

-

- Work with

- Systems Administrators

- IT Operations Manager

- Applications teams

- Ensure smooth escalation and issue resolution

**Documentation & Knowledge Sharing**

-

- Document common issues and solutions

- Contribute to knowledge base and user guides

- Improve clarity and accessibility of support resources

**Onboarding & Offboarding Support**

-

- Help new users get access to systems

- Support removal or updates of access during offboarding

- Coordinate with HR and IT teams

**Monitoring & Feedback**

-

- Identify recurring issues and patterns

- Provide feedback to improve systems and tools

- Recommend improvements to user experience

**Continuous Improvement**

-

- Stay updated on tools and systems

- Improve support processes and response times

- Maintain a strong service mindset

**Who This Is For**

This role is for someone who

-

- Enjoys helping people solve problems

- Is patient, responsive, and detail-oriented

- Can troubleshoot issues quickly and effectively

- Communicates clearly with both technical and non-technical users

- Thrives in a fast-paced, support-focused environment

**Qualifications**

**Required**

-

- 1–3 years of experience in IT support or related roles (or equivalent experience)

- Basic to intermediate knowledge of

- Google Workspace

- Collaboration tools

- Strong troubleshooting and problem-solving skills

**Preferred**

-

- Experience in help desk or support environments

- Familiarity with ticketing systems

- Experience working in remote teams

- Experience in nonprofit or volunteer organizations

**Commitment**

-

- 6–10 hours per week

- Flexible schedule (with responsiveness to support requests)

- Fully remote

**What You’ll Gain**

-

- Hands-on experience in IT support and troubleshooting

- Exposure to real-world system and user challenges

- Opportunity to improve systems and user experience

- Development in communication and technical support skills

**Application Requirements (Read Carefully)**

We are supporting in real time.

To ensure alignment

-

- You must be able to start within 14 days

- You must complete the full application

- You must be responsive to support needs

**Important Disclaimer**

This is a volunteer role.

We are onboarding individuals who are ready to contribute immediately.

**Please only apply if you are prepared to begin within the next 14 days. **

IT Support Specialist – Volunteer Role

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