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Industry: Software Development
Company Size: 11-50 employees

Swooped

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**About the Opportunity **

The organization is seeking a highly organized and operationally focused leader to oversee the day-to-day management and coordination of large-scale information technology and data systems operations. This role is responsible for ensuring smooth execution across intake, workflow management, client communications, operational delivery, reporting, and team coordination.

This is not a deeply technical engineering or systems administration role. Instead, the organization is looking for a strong operational leader who excels at managing people, processes, priorities, and service delivery in a fast-paced environment.

The ideal candidate has experience leading operational or technical service teams in industries such as IT services, SaaS, managed services, cybersecurity, enterprise operations, consulting, or similar client-facing delivery environments.

**Key Responsibilities **

- Lead operational oversight of information technology and data systems workflows from intake through final delivery

- Manage and coordinate a team of approximately 30 professionals across multiple operational functions

- Oversee client communications, status reporting, escalations, and delivery coordination

- Ensure intake processes, workflow tracking, and operational handoffs function efficiently and consistently

- Develop and maintain operational dashboards, metrics, KPIs, and reporting for C-suite visibility

- Identify workflow bottlenecks and implement process improvements to increase operational efficiency and service quality

- Coordinate cross-functional teams to ensure deadlines, deliverables, and client expectations are met

- Establish and maintain operational standards, documentation, and best practices

- Support staffing coordination, workload balancing, prioritization, and resource planning

- Drive accountability, organization, and operational consistency across the broader team

- Facilitate internal meetings, operational reviews, and stakeholder updates

- Partner with technical SMEs and leadership teams to support ongoing operational improvements

**Required Qualifications **

- Bachelor’s degree in related fields such as information technology, business, operations management, project management, or similar disciplines

- 8–10 years of experience in operations management, program management, service delivery management, technical operations, or similar leadership roles

- Experience leading cross-functional operational or technical teams

- Strong organizational leadership and process management skills

- Experience managing workflows, intake processes, escalations, and delivery coordination

- Strong client-facing communication and stakeholder management abilities

- Experience developing dashboards, operational metrics, KPIs, or reporting processes

- Demonstrated ability to manage competing priorities in a fast-paced environment

- Strong problem-solving and operational decision-making skills

- Experience improving operational processes and driving organizational efficiency

- Ability to lead teams without needing to be the deepest technical subject matter expert

**Preferred Qualifications **

- Advanced degree such as MBA, Master’s degree, or related graduate-level education

- Experience in managed services, SaaS operations, enterprise technology operations, cybersecurity operations, consulting, or IT service delivery environments

- Experience working within large operational support organizations or enterprise delivery teams

- Familiarity with Agile, Kanban, or operational workflow management methodologies

- Experience with project management and collaboration platforms such as Jira, ServiceNow, Monday.com, Asana, or similar tools

- Experience managing operational reporting and executive-level communications

**Nice to Have (Not Required) **

- Exposure to eDiscovery, legal operations, document review operations, or related technology environments

- Familiarity with Relativity or legal technology ecosystems

- PMP, ITIL, Scrum, Agile, or similar operational/project management certifications

**What Success Looks Like **

- Operational workflows run efficiently and consistently

- Client communication and delivery coordination improve

- Teams remain organized, accountable, and aligned

- Metrics and dashboards provide C-suite leadership with clear operational visibility

- Escalations are managed proactively and effectively

- Intake through delivery processes become more scalable and repeatable

**About the Organization **

The organization strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. It combines cutting-edge technology with world-class personnel to deliver customized solutions that fit client’s specific needs. The organization is committed to solving the most challenging and dynamic problems.

For the past eight years, the organization has been growing its government-contracting portfolio, and along the way, has created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. The organization values honesty through hard work and self-awareness, professionalism in all it does, and to deliver the best quality to its consumers, mending those relations for years to come.

The organization cares about its employees and offers a comprehensive benefits package:

- Health, Dental, and Vision

- Life Insurance

- 401k

- Flexible Spending Account (Health, Dependent Care, and Commuter)

- Paid Time Off and Observance of State/Federal Holidays

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.

Senior Operations Manager

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  

With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. 

We make trade flow, to change what’s possible for everyone.

Industry: النقل واللوجستيات وسلسلة التوريد والتخزين
Company Size: أكثر من ١٠٠٠١ موظف

DP World

DP World is seeking a driven and hands-on **Senior Operations Manager **in**Palmetto,GA ** to lead frontline teams in a fast-paced warehouse and logistics environment. This role is critical to ensuring safe, efficient, and high-quality operations while developing and motivating team members to achieve daily production goals.

If you enjoy being on the floor, leading by example, and driving performance through people, processes, and safety—this role is for you.

Why DP World?

Trade is the lifeblood of the global economy—and at DP World, we’re transforming how the world moves goods.

With **111,000+ employees **, **159 nationalities **, and operations in **77 countries **, DP World is redefining supply chains through innovation, technology, and collaboration. Our family of businesses—including **syncreon, Imperial, and P&O **—works together to deliver smarter, faster, and more resilient logistics solutions.

**We Are Committed To**

- Innovation and continuous improvement

- Inclusion, diversity, and belonging

- Empowering our people to reach their full potential

At DP World, **free minds and different perspectives change what’s possible **.

Compensation & Growth

DP World offers a **market-competitive compensation package ** and the opportunity to grow within a **global, high-performing organization **. We invest in our leaders and provide exposure to large-scale operations, innovation, and career mobility—locally and globally.

**About The Role**

**How you will contribute**

- Manage the daily activities of a logistics operation to maximize scheduling and delivery of commodities to the customer.

- Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.

- Enact contingency plans as needed; escalate and direct activities during system problems, disasters, etc.; identify potential problems, troubleshoot, escalate issues to local and senior management, and participate in post-mortem analysis of problems providing input for future process improvements.

- Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed

- Responsible for providing effective leadership to the Warehouse Managers and/or team, enforcing company standards, act as a role model.

- Other duties as assigned.

**Your Key Qualifications**

- Bachelor’s degree in business, engineering, or related field preferred.

- Progressive experience performing professional level operational and plant management duties; preferably in automotive or logistics industry.

- Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write documents using original or innovative techniques or style. Ability to make effective and persuasive presentations on controversial or complex topics to top management and customer.

- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

- Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

**Compensation**

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

**About DP World**

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of syncreon, Imperial and P&O.

**WE MAKE TRADE FLOW **

Senior Manager, Operations

We use AI to understand human ability and match talent with the opportunities they're best suited for.

Industry: Software Development
Company Size: 51-200 employees

Mercor

**About The Job**

**Mercor ** connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include **Benchmark **, **General Catalyst **, **Peter Thiel **, **Adam D'Angelo **, **Larry Summers **, and **Jack Dorsey **.

**Position: ** Administrative Services Manager

**Type: ** **Independent Contractor**

**Compensation: ** **$60–$140/hour**

**Location: ** **US, UK, or Canada**

**Commitment: ** **High numbers of hours available**

**Role Responsibilities**

- Design questions related to the occupation of Administrative Services Manager.

- Work independently and asynchronously around your schedule.

- Ensure access to a desktop or laptop computer for project tasks.

- Engage in a short-term sprint with high availability of work hours.

**Qualifications**

**Must-Have**

- 4+ years full-time work experience as an Administrative Services Manager.

- Be based in the US, UK, or Canada.

**Compensation & Legal**

- At-will contractor to Mercor.

- Paid weekly via Stripe Connect based on logged project hours.

- Cannot currently support H1-B or STEM OPT status candidates.

**Application Process (Takes 20–30 mins to complete)**

- Upload resume

- AI interview based on your resume

- Submit form

**Resources & Support**

- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome

- For any help or support, reach out to: support@mercor.com

~~PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.~~

,

Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it. When you join our Walmart family of brands, you’ll play a crucial role in shaping the future of retail, improving millions of lives around the world. 

We are ecstatic to have been named a Great Place to Work® Certified May 2023 – May 2024, Disability: IN 2023 Best Places to Work, and Fast Company 100 Best Workplaces for Innovators 2023.

This is that place where your passions meet purpose. Join our family and build a career you’re proud of.

Industry: Retail
Company Size: 10,001+ employees

Walmart

Position Summary...The Senior Manager, Operations leads the execution of complex projects and programs by managing timelines, resources, and cross-functional collaboration to ensure successful implementations. This role involves analyzing data to inform business strategies, developing innovative solutions to improve efficiency. The position requires driving operational excellence through continuous process improvements, fostering strong partnerships, and providing leadership and development opportunities for team members. The Senior Manager supports company policies and values while promoting a high-performing, ethical work environment focused on delivering measurable business results.

What you'll do...About the team:

The team provides operational guidance and support across financial services, AML compliance, gift card merchants, field operations, asset protection, and corporate investigations. They develop and deliver training programs, travel to stores to implement initiatives, and create communication materials to enhance operational effectiveness. Collaborating closely with cross-functional partners, the team drives business efficiency and supports continuous improvement. Their efforts ensure alignment with organizational goals while fostering strong partnerships and delivering consistent operational direction to meet evolving business needs.

What you'll do...

- Provide guidance, support and manage project work streams, ensuring timely execution and successful implementation of initiatives.

- Analyze data to provide insights and recommendations aligned with business objectives and operational goals.

- Collaborate with cross-functional teams to develop and improve processes, tools, and strategies that enhance business efficiency.

- Oversee and develop contingency plans to address escalated issues.

- Lead and mentor associates, fostering a high-performing team environment with clear performance expectations.

- Drive continuous improvement by identifying opportunities to reduce costs and optimize operational performance.

- Build strong partnerships with stakeholders to support business plans and customer service excellence.

What you'll bring...

- Proven expertise in operations and project management with the ability to lead complex initiatives and manage multiple work streams effectively.

- Strong analytical skills to interpret data, identify trends, and translate insights into actionable business strategies.

- Experience in driving business efficiency through process improvements and innovative solutions that reduce costs and enhance performance.

- Demonstrated ability to collaborate cross-functionally, building partnerships to support business goals and operational execution.

- Skilled in developing and mentoring teams, setting performance expectations, and fostering a high-performing work environment.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

**For Information About Benefits And Eligibility, See One.Walmart.**

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

-  Stock

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**Minimum Qualifications...**

~~Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.~~

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

**Preferred Qualifications...**

~~Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.~~

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - CertificationPrimary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

(USA) Senior Manager, Operations

For growth-minded leaders transforming their organizations by investing in their people, The Encompass Group is the people & technology optimization partner whose love of others compels us to exceed clients’ expectations and meet their greatest needs. As leaders in people optimization, we approach our work with uncommon kindness and professionalism, enriching the lives of those we interact with.

We do this through three core service offerings:
-	Talent Acquisition Services
-	HR Technology Solutions & Consulting
-	Organizational Transformational Consulting

We are people dedicated to helping others grow, thrive and transform; the tie that binds everything we do is our love for others.

Industry: Human Resources
Company Size: 11-50 employees

The Encompass Group

**The Encompass Group is partnering with a rapidly growing private healthcare practice to hire a CFO / Head of Operations to serve as a key partner to ownership and lead both financial and operational performance. **

This is not a traditional CFO role. This is a **player-coach position ** for someone who can think strategically but is also willing to roll up their sleeves and execute.

**Responsibilities: **

- Own financial oversight including reporting, forecasting, and cash flow management

- Build and improve timely, accurate financial reporting across multiple locations

- Utilize systems like athenahealth to analyze performance trends and drive decision-making

- Partner directly with ownership to develop and implement growth strategy

- Lead operational improvements across clinics, patient access, and workflows

- Support and develop existing operations leadership (including current COO/VP-level leader)

- Identify inefficiencies and implement scalable processes

- Act as a true right-hand to the owner in both financial and operational decision-making

**Qualifications: **

- 8–15+ years of experience in finance and/or operations leadership

- Background as a Controller, VP Finance, or CFO (healthcare strongly preferred)

- Experience in multi-site healthcare or specialty practice environments is a plus

- Strong operational mindset — not just financial oversight

- Comfortable in a fast-growing, less structured “build as you go” environment

- Proven ability to execute, not just strategize

**Compensation: **

- Competitive base salary (market-driven)

- Bonus potential up to ~10%

- Full benefits package

Chief Financial Officer

Alff Construction was founded in 1996 and is a premier facility and property maintenance provider.  Alff Construction delivers peace of mind and unparalleled quality to our nationwide customer base.

Our company offers a diversified portfolio of services including: Landscaping, Tree/Bush Trimming, Parking Lot Sweeping/Portering, Power-washing, Snow Removal, Electrical, Plumbing, and HVAC.  

At Alff Construction, we care for our customers’ properties as if they were our own.   We maintain a commitment to quality and attention to detail that our competitors simply cannot match.  By caring for the perpetual needs of your property, we give you the freedom to focus on what matters, growing your business and serving your customers.  Find out how Alff Construction can make your maintenance needs our priority today.

Industry: Construction
Company Size: 51-200 employees

Alff Co

**Position Overview**

The Director of Operations is responsible for leading all operational activities across a defined territory, ensuring the efficient production, quality control, and delivery of liquid de-icing products. This role oversees Regional Managers and their associated manufacturing facilities, driving performance, consistency, and scalability across all sites.

This leader will own the full operational lifecycle, from production planning and inventory management to logistics execution and customer delivery, ensuring best-in-class service, speed, and reliability.

**Key Responsibilities**

**Operational Leadership**

- Oversee all day-to-day operations across multiple brine manufacturing facilities within the assigned territory

- Lead and develop Regional Managers, ensuring alignment with company goals, KPIs, and operational standards

- Drive a culture of accountability, safety, and continuous improvement across all locations

- Standardize processes across facilities to ensure consistency in production, quality, and delivery

**Production & Supply Chain**

- Ensure all facilities meet production targets and maintain appropriate inventory levels

- Oversee raw material sourcing, storage, and usage to optimize cost and efficiency

- Implement forecasting and production planning based on seasonal demand and customer commitments

- Monitor and improve overall performance

**Logistics & Delivery**

- Oversee delivery operations including bulk transport, route optimization, and fleet utilization

- Ensure on-time, accurate delivery of product to customers across the territory

- Partner with logistics teams to scale delivery capabilities as the business grows

- Optimize cost per gallon delivered while maintaining service quality

**Quality & Compliance**

- Ensure all products meet internal quality standards and customer expectations

- Enforce safety protocols and regulatory compliance across all facilities and operations

- Implement quality control processes and continuous improvement initiatives

- Conduct regular audits of facilities, processes, and outputs

**Financial Performance**

- Own the operational P&L for the territory, including cost management and margin optimization

- Identify opportunities to reduce cost, increase efficiency, and improve profitability

- Manage budgets for labor, materials, transportation, and capital expenditures

**Requirements**

**Qualifications**

- 3–5+ years of operations leadership experience, preferably in manufacturing, logistics, or industrial production

- Experience managing multi-site operations and leading leaders (Regional Managers or equivalent)

- Strong background in supply chain, production planning, and logistics optimization

- Proven ability to scale operations and build high-performing teams

- Financial acumen with experience managing budgets and P&L responsibility

- Excellent leadership, communication, and problem-solving skills

**What Success Looks Like**

- Facilities operate at high efficiency with minimal downtime

- Deliveries are consistently on time and within cost targets

- Regional Managers are developed, accountable, and high performing

- Operations scale seamlessly to meet seasonal spikes and growth

Director of Operations – Regional

Founded in celebration of multigenerational hoteliers, Ivy Hospitality pays homage to the rich legacy of owning a hotel. By partnering with many second and third-generation families, we exist to provide hotel management that gives hotels the roots to sustain: With consistent care, deep insight, and hands on collaboration.

Industry: Hospitality
Company Size: 501-1,000 employees

Ivy Hospitality

The Regional Director of Operations (RDO) will provide multi-hotel leadership and drive operational excellence, guest satisfaction, and financial performance across their assigned region. The RDO will provide support and resources, in-person and remotely, to a team of Hotel General Managers while overseeing the strategic direction and day-to-day operations of hotels representing the various brands within Ivy Hospitality’s diverse portfolio.

**Salary Range: ** $120,000 – $140,000 annually, depending on experience.

**Essential functions: **~~Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.~~

- Execute comprehensive short and long-term financial and operations plans that align with the company's goals and objectives in critical areas such as revenue growth, market share performance, guest and employee satisfaction, asset preservation, and net operating income.

- Enforce operating policies and procedures to ensure compliance with company and hotel brand standards and regulations, promoting operational efficiency and consistency across all properties.

- Provide leadership and mentorship that reflects Ivy Hospitality's core values, including setting goals, recognizing achievements, and cultivating leaders within the organization.

- Set clear expectations for general managers, hold them accountable for achieving financial and operational objectives, and ensure they effectively manage and inspire their teams to foster a culture of exceptional service and guest satisfaction.

- Oversee and maintain accurate and timely operations reporting and record-keeping at both the property and corporate levels.

- Work collaboratively with property leadership to develop and implement revenue growth strategies, market share performance initiatives, and sales programs to drive positive outcomes and ensure the success of each assigned hotel's annual Business Plan.

- Demonstrate integrity, accountability, effective communication, and a collaborative mindset to foster a positive and professional work environment that values teamwork, innovation, and continuous improvement.

- Ensure each hotel operates within the approved budget while maintaining high standards of quality and service.

- Monitor competitive activities and use insights to develop effective action plans that support the company's strategic objectives and drive revenue growth, market share performance, and ADR.

- Track operating results and compare outcomes against budgets, industry benchmarks, and other managed hotel performances to identify opportunities for optimization and continuous improvement.

**Qualifications**

Education: College of higher level education

Minimum of 5 years of progressive Hotel Industry experience, with at least two years at General Manager level; brand experience with Marriott and Hilton, preferred

Must be a strong leader, self motivator, and team builder

Experience as a leadership influencer who builds strong relationships and champions the importance and correlation of people to business success.

Capable of frequent travel - 75%

Must live within 300 miles of Indianapolis, IN

Strong financial acumen with experience in budgeting, forecasting, and financial analysis.

Proven track record of success in driving operational excellence, revenue growth, and guest satisfaction in the hospitality industry.

**Taking Care Of You – Our Benefits**

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

**Health & Wellness**

- Medical

- Dental

- Vision

- Flexible Spending Account (FSA)

- Health Savings Account (HSA)

**Financial Security & Peace of Mind**

- Basic Life Insurance & AD&D

- Voluntary Life Insurance

- Voluntary Short-Term Disability

- Voluntary Long-Term Disability

- Critical Illness, Hospital Indemnity & Accident Plans

- Pet Insurance

- Eligible for 401(k) participation after 90 days of full-time employment.

**Time to Recharge**

- Paid Time Off (PTO), available as it’s accrued

~~Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.~~

~~Ivy Hospitality participates in E-Verify~~

~~In accordance with company policy, Ivy Hospitality does not hire minors; all applicants must be 18 years or older.~~

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

Regional Director of Operations

JETSET Pilates makes it simple and effective to get a strong body, build new connections, and get fit at any of our studios. This means when you are a part of JETSET Pilates, you'll be a part of a thriving, balanced community. 

We believe in the luxury of: 
ACCESSIBLE PILATES.
AUTHENTIC CONNECTIONS.  
A FOCUSED MIND.  
LIVING WITH INTENTION EVERY DAY. 
WELL-BEING.

Industry: Wellness and Fitness Services
Company Size: 11-50 employees

JETSET Pilates®

JETSET Pilates is a modern, music-driven Pilates brand on a mission to make transformational fitness accessible, community-centered, and scalable. As we grow, our studio owners need a trusted operational leader who can own the day-to-day, elevate the team, and drive performance across every dimension of the business.

The Director of Operations is the operational backbone of the studio - a confident, high-energy leader who thrives at the intersection of people, process, and performance. You will partner directly with ownership to translate vision into execution, build a culture clients and staff want to be part of, and ensure every square foot of the studio is running at its best.

If you lead with energy, sweat the details, love data as much as people, and know how to hold a team accountable without losing the warmth that makes JETSET special - this role is for you.

**Leadership & Team Development**

- Lead, inspire, and manage a team across instructor, studio lead, and sales functions -- setting the tone for culture, accountability, and excellence every day.

- Develop and execute strategies to drive employee engagement, retention, and performance, with a focus on building a team that genuinely loves coming to work.

- Conduct regular 1:1s and team check-ins to surface challenges early, celebrate wins, and coach team members toward growth and ownership of their responsibilities.

- Oversee hiring, onboarding, and ongoing development for all studio staff in partnership with ownership.

**Operational Excellence**

- Own daily studio operations end-to-end -- from opening procedures to class execution to closing -- ensuring every client touchpoint reflects JETSET's standards of service.

- Build, document, and continuously improve policies, processes, and workflows that scale as the studio grows, including troubleshooting playbooks for common operational scenarios.

- Develop and track KPIs across client experience, staff performance, and studio efficiency; generate regular reporting and translate insights into action.

- Maintain studio presentation, equipment readiness, inventory levels, and retail stocking to brand standards at all times.

**Sales Strategy & Revenue Growth**

- Own the studio's revenue performance -- setting targets, tracking results, and building a sales-positive culture across the entire team.

- Develop and execute membership sales initiatives, retention campaigns, and client re-engagement strategies to drive consistent growth across all revenue categories.

- Coach and support team members on effective sales conversations, objection handling, and client relationship management through the CRM.

- Build data-driven reporting to monitor sales performance by individual, revenue category, and time period -- and use it to make fast, informed decisions.

**Client Experience**

- Ensure every client interaction -- from first visit to long-term membership -- is warm, professional, and consistent with the JETSET brand.

- Act as an escalation point for client concerns, resolving issues promptly and turning difficult moments into loyalty-building opportunities.

- Identify and implement improvements to the client journey that deepen engagement and grow the studio's community presence.

**Ownership Partnership**

- Serve as the primary operational partner to ownership -- providing regular updates, surfacing risks proactively, and translating strategic priorities into on-the-ground execution.

- Bring forward new ideas, vendor relationships, and operational innovations that can drive growth or efficiency.

- Prepare and present performance reports, including P&L awareness, expense management, and payroll efficiency, to support ownership decision-making.

**What We’re Looking For**

- 5+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a membership model consumer service environment.

- Proven track record of leading and developing teams in a fast-paced, multi-faceted environment.

- Strong sales instincts with experience driving revenue targets and coaching others to do the same.

- Highly analytical - comfortable building reports, interpreting data, and making decisions backed by metrics.

- Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail.

- Outstanding communicator with a warm, outgoing presence that reflects the JETSET brand in every interaction.

- Self-starter who takes initiative, solves problems proactively, and brings a genuine can-do attitude.

- Passion for health, wellness, and the JETSET Pilates brand - you don't just manage the studio, you believe in what it stands for.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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