The NYC Department of Consumer and Worker Protection (DCWP)—formerly the Department of Consumer Affairs (DCA)—protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities.

For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube as @helloDCWP.

Read the City's Social Media Policy: nyc.gov/socialmediapolicy

Industry: Government Administration
Company Size: 201-500 employees

New York City Department of Consumer and Worker Protection

Savvy Admin PROD

**Job Description**

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. *

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

Licensing seeks a Senior Customer Service Representative to join the Intake team, with strong customer service, communications, and organizational skills.

The prospective candidate will be responsible for the following tasks:

-  Review and process DCWP license applications and all relevant documentation

-  Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants.

-  Check records for accuracy of information and for conformity with established policy and procedures.

-  Monitor and provide coaching to other staff.

-  Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned.

-  Provide high-volume customer service to licensing applicants in person and via phone.

-  Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license.

-  Answer telephone calls, emails and written correspondence and communicate applicant information.

-  Attend seminars, meetings and/or trainings.

-  Follow all division and agency policies and procedures.

-  Perform all relevant and related Licensing tasks as assigned when needed.

CLERICAL ASSOCIATE - 10251

**Minimum Qualifications**

Qualification Requirements

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement

Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

**Preferred Skills**

Preferred Skills - Computer literate (MS Word, Excel & Outlook) - Detail oriented - Professional demeanor - Strong oral and communication skills - Organized - Self-motivated - Fluency in a language in addition to English a plus

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Senior Customer Service Representative

Resonance CX Partners doesn't just improve customer service—we create symphonies of customer delight. We tune into the frequency of your customers' needs, amplifying what matters and filtering out the noise. Our approach combines behavioral psychology with cutting-edge technology to create customer experiences that resonate long after the interaction ends. Every touchpoint is an opportunity to create harmony between brand promise and customer expectation.

Industry: Outsourcing and Offshoring Consulting
Company Size: 11-50 employees

Resonance CX Partners

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Technology and SaaS

**Why Consider This Job Opportunity**

-  Salary up to $86,000

-  Opportunity for career advancement and growth within the organization

-  Work remotely within the United States or Canada, with a hybrid option for local candidates

-  Access to exceptional benefits and commission plans for applicable roles

-  Be part of a fast-paced, innovative team at the forefront of technology in the legal industry

**What To Expect (Job Responsibilities)**

-  Own inbound customer support requests via support tools, resolving issues with speed and precision

-  Troubleshoot product questions and technical issues, escalating to Engineering or Product when necessary

-  Write and maintain help content that answers customer questions about specific product features

-  Conduct live demos and troubleshooting sessions with customers to resolve issues in real-time

-  Document solutions and build out the internal and external knowledge base to reduce repeat inquiries

**What Is Required (Qualifications)**

-  1-3 years of experience in customer support, customer success, or client services at a SaaS or technology company

-  Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users

-  Experience using support tools such as Intercom, Front, Zendesk, or similar platforms

-  Comfort conducting live customer-facing calls, demos, and troubleshooting sessions

-  Proactive problem-solving skills with a strong attention to detail

**How To Stand Out (Preferred Qualifications)**

-  Experience supporting legal teams or working with legal technology products

-  Familiarity with AI-powered products and the ability to discuss their functionality at a high level

-  Experience writing help center content or customer-facing documentation

-  Experience in a high-growth startup environment

#Technology #CustomerSupport #SaaS #CareerOpportunity #RemoteWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

Customer Support Specialist

At Illumina, our goal is to apply innovative technologies and revolutionary assays to the analysis of genetic variation and function, making studies possible that were not even imaginable just a few years ago. These studies will help make the realization of personalized medicine possible. With such rapid advances in technology taking place, it is mission critical to have solutions that are not only innovative, but flexible, scalable, and complete with industry-leading support and service. As a global company that places high value on collaborative interactions, rapid delivery of solutions, and prioritizing the needs of its customers, we strive to meet this challenge. Illumina’s innovative, array-based solutions for DNA, RNA, and protein analysis serve as tools for disease research, drug development, and the development of molecular tests in the clinic.

Industry: Biotechnology Research
Company Size: 5,001-10,000 employees

Illumina

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

**Position Summary**

The Customer Support Specialist builds strong relationships with customers and serves as a liaison between customers and cross-functional groups across the company. This position will have strong communication skills and be able to remove roadblocks and provide quick resolution for customers and internal teams. They should have experience interfacing with and supporting internal and external customers and/or distributors managing order fulfillment and service operations. The Customer Support Specialist contributes to the company's ability to meet sales goals while providing an exceptional customer experience.

**Key Responsibilities**

-  Validate technical aspects of orders to ensure order accuracy, completeness and technical feasibility along with company requirements for shipping and revenue recognition.

-  Review, book and manage all aspects of commercial and internal sales orders received from the business in an efficient and timely manner.

-  Provide customers with order verification, updates on delivery dates, product availability and pricing.

-  Coordinate with service team to arrange delivery of instruments, installation reagents and other reagents and parts as required.

-  Analyzes problems, determines approach within guidelines, prepares reports and recommendations.

-  Coordinates high level activities between departments and outside parties.

-  Provide phone and email support to internal partners.

-  Monitor orders and update status to ordering parties.

-  Proactive communication to field service team when change of order status is received.

-  File documentation promptly and assist in auditing.

-  Coordination and administrative aspects of Order Entry, Order Fulfillment, Credit/Rebill, Case/Complaint Creation, Contract and Backlog Management including but not limited to the use of multiple Systems (SFDC, SAP, MS Office Suite, Cognos, etc)

-  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

-  Exercises judgment within defined policies, procedures and practices to determine appropriate action.

-  Builds productive collaborative working relationships both internally and externally.

-  Understands and applies best practices and knowledge of internal/external business challenges to improve processes or services.

-  May support Key Accounts, projects or other duties as assigned to meet business needs.

**Minimum Requirements**

-  Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

The estimated base salary range for the Customer Care Specialist role based in the United States of America is: $62,900 - $94,300. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long‑term growth in the role. Most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

Customer Care Specialist

Top remote jobs at today's hottest companies with resume and cover letter optimization to help you land your dream job five times faster.

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Industry: Software Development
Company Size: 11-50 employees

Swooped

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

**About the Opportunity **

The company is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. It is a global leader in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious organization, it understands that its people are critical to its success.

That's why it is passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of clients, join the team.

**About the Role **

In this role as a**Customer Support Specialist, ** you are committed to delivering exceptional customer experiences and ensuring clients maximize the value of the software. As the organization continues to grow, you will be dedicated to being the first point of contact, and the friendly voice answering questions about its products and services, and providing world-class customer support, troubleshooting, and technical support.

This is a remote role, based in Pacific Time.

**Key Responsibilities **

- Develop a comprehensive understanding of the legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.

- Gain knowledge about clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.

- Understand and learn how to use client success tools, including Salesforce, Dialpad, and the organization's own services to track and update client orders.

- Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.

- Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of products.

- Track cases through to resolution. Escalate cases to other departments or technical leads as required.

- Maintain accurate and detailed records of client interactions and support requests.

- Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve products and services continually.

- Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI’s, which will include average handling time, contacts per day, and customer satisfaction scores.

- Assist with any and all tasks to ensure customer satisfaction.

- Contribute to the success of the team and the organization.

- Able to work collaboratively and cross-functionally with different departments.

**Required Qualifications **

~~Knowledge and Skills: ~~

- Passion for technology and for helping others to understand and use it.

- Excellent communication skills.

- Strong interpersonal communication skills.

- Computer savvy—the organization sells software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using Microsoft Office products, like Word and PowerPoint.

- Knowledge of the legal services industry is preferred.

~~Education and Experience: ~~

- 2+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred).

- Prior experience using a CRM, such as Salesforce or Zendesk, is preferred.

**Compensation **

**$20.00 - $27.00 per hour **

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of a competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

**Benefits **

The organization is committed to a workplace where everyone feels comfortable doing their best work and having fun! It also believes in a work/life balance that fulfills you while you’re here and supports you when you’re not.

**The benefits package **is built to prove that it's committed to you having everything you need.

- 401(k) Match

- Medical, Dental, & Vision Insurance

- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance

- 20 Days of Paid Time Off (PTO)

- 11 Paid Holidays

- “Be Me Time” off for mental health, re-charging, volunteering

- Matching Gift Program

**Our Commitment **

The organization believes that the key to its success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires the organization to be innovative and bold.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

1. About the Company

The organization operates in the cybersecurity and compliance industry, providing a platform that helps companies build, manage, and monitor cybersecurity programs. It supports achieving compliance standards such as SOC 2 and ISO 27001 efficiently, addressing the challenge of making cybersecurity and compliance effective and accessible. Recently securing $33 million in Series A funding, the company is experiencing rapid growth in both customers and employees. Its team brings decades of experience and aims to reshape the fragmented compliance and cybersecurity

2. About the Opportunity:The Customer Support Specialist role is a foundational position responsible for building the customer support function from the ground up. This role serves as the first point of contact for a diverse customer base, including technical and non-technical stakeholders navigating compliance. It ensures timely and effective communication through channels like Slack and email, with a focus on rapid response times. The position offers opportunities to influence support processes, contribute to knowledge resources, and directly impact customer experience and satisfaction.

3. Responsibilities:• Monitor and respond to customer inquiries via Slack shared channels and support ticket queue

• Resolve questions related to platform navigation, onboarding, billing, and pentest scheduling

• Triage incoming requests and escalate issues with full context to appropriate teams

• Provide timely holding responses on escalations to keep customers informed

• Accurately log and tag interactions in the ticketing system (Pylon)

• Identify recurring issues and contribute to the internal knowledge base

• Collaborate with Security Program Managers, Customer Success, and Engineering teams to resolve issues efficiently

4. Requirements:• Minimum of 2 years in a customer-facing support or success role within a SaaS company

• Exceptional written communication skills—clear, concise, and professional under pressure

• Ability to manage high volumes of inquiries across multiple channels simultaneously

• Strong organizational skills ensuring no issues are overlooked

• Self-motivated and capable of working independently in a fully remote setting

Nice to have:• Familiarity with compliance frameworks such as SOC 2 and ISO 27001 or willingness to learn quickly

• Experience with Pylon, HubSpot, or Slack-based support workflows

• Previous experience in early-stage or high-growth startups

5. Pay Range and Compensation Package:• Salary: $50,000 to $65,000 USD, based on experience

6. Benefits & Perks:• Comprehensive health and wellness benefits

• Competitive compensation and equity

• Generous paid time off, including floating holidays

• Flexible, remote work environment

• Quarterly off-site meetings in various locations

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Bright Vision Technologies is a woman owned minority organization founded on July 2020 in New Jersey, USA. Our aim is to provide quality staffing and IT consulting services to our partners. Our deep expertise in strategic staffing and application management turns IT into a strategic asset. We believe that as long as we step into the customers shoes, learn what they want, and deliver it with sincere attention and quality, everything else is going to just fall in place.

Our technology expedition is treading fast and continues to grow.

Industry: IT Services and IT Consulting
Company Size: 11-50 employees

Bright Vision Technologies

Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations.

We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled **Customer Service Associate **to join our dynamic team and contribute to our mission of transforming business processes through technology.

**Job Title: ** Customer Service Associate

**Location: ** Katy, TX

**Remote**

We are currently seeking a **Digital Customer Support Specialist ** to join our growing team. This role offers an excellent opportunity to work with a well-established organization and gain valuable experience in a dynamic, technology-driven environment.

**Key Responsibilities**

- Provide digital customer support via chat, email, or other online platforms

- Resolve customer inquiries efficiently and professionally

- Maintain accurate records of customer interactions

- Collaborate with internal teams to improve customer experience

- Ensure high levels of customer satisfaction

**Work Arrangement**

- 100% Remote

Would you like to know more about this opportunity? For immediate consideration, please send your resume to **arman@bvteck.com ** **call or text **us at **(908) 676-4599 **.

At BVTeck, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.

**Position offered by “No Fee agency.”**

Equal Employment Opportunity (EEO) Statement

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.

Powered by JazzHR

BP0ic8KkPA

Customer Service Associate

Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations.

We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled **Customer Service Associate **to join our dynamic team and contribute to our mission of transforming business processes through technology.

**Job Title: ** Customer Service Associate

**Location: ** Chicago, IL

**Remote**

We are currently seeking a **Digital Customer Support Specialist ** to join our growing team. This role offers an excellent opportunity to work with a well-established organization and gain valuable experience in a dynamic, technology-driven environment.

**Key Responsibilities**

- Provide digital customer support via chat, email, or other online platforms

- Resolve customer inquiries efficiently and professionally

- Maintain accurate records of customer interactions

- Collaborate with internal teams to improve customer experience

- Ensure high levels of customer satisfaction

**Work Arrangement**

- 100% Remote

Would you like to know more about this opportunity? For immediate consideration, please send your resume to **arman@bvteck.com ** **call or text **us at **(908) 676-4599 **.

At BVTeck, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know.

**Position offered by “No Fee agency.”**

Equal Employment Opportunity (EEO) Statement

Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall.

BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.

Powered by JazzHR

sM6CRzbxSo

Welcome to Four Hands. For over 25 years, we've been a leading designer and wholesaler of well-crafted furniture and décor, helping people create spaces that feel like home.

Founded in Austin in 1996, Four Hands has international offices in China, India, Vietnam, Mexico, Indonesia, and showrooms in High Point, North Carolina, Las Vegas, Nevada, and Austin, Texas. Our team enthusiastically supports the growing needs of large retail chains, as well as independent regional stores and interior designers.  

Our pieces are unique to us — the product of careful trendspotting, selected materials and innovative design techniques for an ever-expanding assortment. Our trade customers have 24/7 online access to 6,000 design-forward products, from living and dining room to art, outdoor, accessories, and more.  

Receiving numerous recognitions and accolades, including ranking in the Inc. 5000 list 14 times, Four Hands is one of the most dynamic companies in the furniture industry today. We hire the most experienced people in the industry and talented individuals with robust backgrounds to bring a fresh approach to the furniture business. As a team, we actively challenge ourselves on the notion of what’s possible. The only thing we take more seriously than doing great work is having great fun.

Industry: Wholesale
Company Size: 501-1,000 employees

Four Hands

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Customer Support Specialist plays a key role in the full lifecycle of customer orders—from entry to delivery. This role ensures orders are entered accurately, payments are validated correctly, shipments are coordinated on time, and any issues are resolved with urgency and ownership. You’ll work closely with Sales, Logistics, Finance, and our warehouse partners to keep orders moving, solve problems before they impact customers, and support a smooth, reliable experience at every step.

**In This Role**

- Manage and maintain sales orders within Microsoft Dynamics 365, ensuring data accuracy and completeness

- Perform order edits including quantity adjustments, pricing corrections, freight updates, service-level changes, and shipping modifications

- Investigate and resolve order exceptions such as inventory issues, pricing discrepancies, or system errors

- Coordinate with internal teams to ensure timely order release and fulfillment

- Monitor orders on hold and take action to resolve and release when appropriate

- Support high-value or complex orders requiring additional review and coordination

- Maintain accurate documentation of order changes and process steps

- Identify recurring issues and escalate opportunities for process improvement

- Ensure compliance with company policies, pricing rules, and operational procedures

- Identify root causes of recurring operational issues and recommend process improvements

- Reconcile customer payments across multiple methods, maintain accurate ERP records, and escalate discrepancies as needed

- Research and resolve shipment exceptions, order errors, unreleased orders, and inventory discrepancies

- Other duties as assigned, in accordance with training and qualifications

- Uphold our Core Values and be a valuable member of the Four Hands team:

- Be open and honest

- Reach for excellence

- Act with responsibility

- Value the whole person

- Enjoy the journey

**The Ideal Person**

- 5+ years of experience in order management, logistics, or customer operations

- Bachelor’s degree or equivalent experience in business, supply chain, operations, or related field preferred

- Strong attention to detail with the ability to manage data accurately and follow established workflows

- Proven ability to exercise discretion, use sound judgment, and make decisions independently

- Excellent communication and relationship-building skills across teams and with external partners

- Proficiency with ERP systems (Microsoft Dynamics 365 preferred)

- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

**About Four Hands**

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

Customer Support Specialist, Order Operations

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Customer Support Services

**Why Consider This Job Opportunity**

-  Salary up to $35 an hour

-  Competitive benefits package including health, dental, and vision insurance

-  Paid time off (PTO) and holidays

-  Opportunities for career growth and development within the organization

-  Supportive and team-oriented work environment

-  Flexible work environment with options for office-based, remote, or hybrid arrangements

**What To Expect (Job Responsibilities)**

-  Respond to customer inquiries via phone, email, and chat in a timely and professional manner

-  Resolve customer issues efficiently while maintaining a high level of satisfaction

-  Provide accurate information about products, services, and company policies

-  Troubleshoot problems and escalate complex issues when necessary

-  Maintain detailed and accurate records of customer interactions

**What Is Required (Qualifications)**

-  Proven experience in a customer service or support role

-  Excellent verbal and written communication skills

-  Strong problem-solving and conflict resolution abilities

-  Ability to multitask and manage time effectively

-  High school diploma or equivalent

**How To Stand Out (Preferred Qualifications)**

-  Proficiency with customer support tools (e.g., Zendesk, Freshdesk, or similar CRM systems)

-  Basic computer skills and familiarity with Microsoft Office or Google Workspace

-  Associate's or Bachelor's degree

#CustomerSupport #CareerOpportunity #CompetitivePay #RemoteWork #TeamEnvironment

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#ResonanceCXPartners

Real-world work. Consistent standards. Long-term growth.

Industry: Advertising Services
Company Size: 11-50 employees

NextGen USA

**Job Title: ** Customer Support Specialist

**Location: ** Miami, FL

**Job Type: ** Full-Time

**About the Role **

We’re seeking a dynamic and customer-focused Customer Support Specialist to join our growing team. In this role, you’ll serve as a key point of contact for customers, delivering exceptional service while helping drive business growth.

You’ll play an essential role in building strong customer relationships, understanding client needs, and promoting solutions that create real value. If you thrive in a fast-paced, people-oriented environment, we’d love to connect with you.

**Key Responsibilities **

- Provide in-person customer support with professionalism and enthusiasm

- Identify customer needs and recommend appropriate products, services, or upgrades

- Respond to inquiries related to pricing, products, and general information

- Contribute to individual and team sales targets through effective communication

- Maintain up-to-date knowledge of client offerings and promotions

- Deliver a positive and memorable customer experience at every interaction

**Qualifications **

- 1–3 years of experience in customer service, hospitality, or sales.

- Strong verbal and written communication skills

- Excellent problem-solving abilities and composure under pressure

- Highly organized with strong attention to detail

- Positive, team-oriented mindset with a passion for customer engagement

-

**What We Offer **

- Competitive compensation and benefits package

- Opportunities for travel (as applicable)

- A collaborative, energetic, and creative work environment

- Clear career growth opportunities within customer experience and sales

- Exposure to well-known, high-profile brands

**How to Apply **

Interested candidates are encouraged to apply with their resume. Selected applicants will be invited to participate in virtual interviews via Zoom starting later this week.

1. About Our Client:The organization operates in customer service, addressing the need for accessible and effective remote support. It provides structured remote roles designed to assist customers with inquiries and account-related questions, ensuring clear communication and reliable service.

2. About the Opportunity:The Remote Customer Support Specialist role focuses on assisting customers by responding to general inquiries, resolving simple issues, and managing account-related questions. This position contributes by maintaining accurate records and escalating issues when necessary, ensuring smooth customer interactions and support continuity.

3. Responsibilities:• Respond to customer questions via email and message-based support

• Provide clear, friendly, and professional assistance

• Update customer records and document interactions

• Follow support procedures and company guidelines

• Escalate issues when needed

• Maintain confidentiality and accuracy in communications

4. Requirements:• Strong written communication skills

• Ability to manage multiple conversations simultaneously

• Reliable internet connection

• Willingness to learn basic tools and workflows

• No prior experience required

5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

6. Benefits & Perks:• Weekly pay

• Flexible remote schedule

• Professional development support

• Performance-based incentives

• Wellness resources

• Reliable team support and clear guidance

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Remote Customer Support Specialist

1. About Our Client:The organization operates in the software-as-a-service (SaaS) industry, focusing on scheduling solutions that help millions of users manage their time more efficiently. It addresses the challenge of time management and coordination by providing a product that simplifies meeting scheduling. The company serves a large, growing user base and emphasizes delivering high-quality customer experiences to maximize the product’s value for its customers.

2. About the Opportunity:The Customer Support Specialist role is critical to delivering exceptional service during the second shift hours. This position serves as the primary point of contact for customers, resolving issues and enabling users to fully leverage the scheduling product. The role contributes directly to customer satisfaction and retention by providing knowledgeable, timely, and empathetic support. It also supports team goals and continuous improvement in customer service standards.

3. Responsibilities:• Resolve customer tickets via Live Chat, Phone, or Email promptly

• Provide consultative solutions to customer questions and issues

• Maintain expert-level knowledge of the product and related use cases

• Empathize patiently with customers in every interaction

• Participate in ticket audits and incorporate feedback

• Document and escalate customer and internal issues appropriately

• Demonstrate initiative to support customers and team independently

• Take ownership of the customer experience provided

• Support customers in scheduling meetings effectively

4. Requirements:• 1+ years of experience in SaaS customer support

• Technical troubleshooting skills in software environments

• Experience with Live Chat or Phone support is a plus

• Ability to thrive in a fast-paced, challenging environment

• Self-starter mentality with a focus on impact

• Capacity to meet metrics-driven performance goals

• Strong written and verbal communication skills

• Excellent time management abilities

• Collaborative team player with customer-centric focus

• Authorization to work legally in the United States; no immigration sponsorship available

5. Pay Range and Compensation Package:• Tier 1 Hourly $19.62—$26.55 USD

• Tier 2 Hourly $19.62—$26.55 USD

• Tier 3 Hourly $19.62—$26.55 USD

• Salary is determined by experience, skills, interview performance, location, and internal pay equity

• Full-time employees (30 hours/week) are eligible for bonus programs, equity awards, and benefits

Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Customer Support Specialist, 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET)

The platform powering top med spas, derms, plastic surgeons & ophthalmologists. 

↓ Tools, stories & strategies for growing your business

Industry: Software Development
Company Size: 501-1,000 employees

Nextech Systems

**Why join Nextech?**

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.

**Job Summary:**

The Technical Product Specialist is responsible for providing advanced technical services and support for customer-facing defects for Nextech Software Products. Working in partnership with the Product Specialist, and directly with Support, Implementation, and Product Development teams, this person will be responsible for running and delivering custom reports, resolving configuration-based defects, and providing pre-development research on those defects requiring product code changes. The primary goal of this role is to reduce the defect load on product development teams to only those defects requiring product code changes.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

**Essential Functions**

- Perform technical research of customer issues, especially by analyzing data and understanding the associated functionality, and provide context and direction to development teams

- Resolve configuration-based defects and other defects not requiring development

- Manage custom report and data extract requests, delivering for known request types or coordinating new requests with our platform teams

- Bridge technical communication between escalated customers and product development teams

- Act as a technical liaison between Implementation, Development, and Product Management to help identify and resolve high impact issues

- Provide issue coordination across development teams for technical services shared across products

- Develop and maintain an expert level of proficiency in all technical facets of the assigned software solution(s)

- Act as an advocate for delivering Customer Excellence

**Minimum Requirements**

- 4+ years of experience supporting/developing SaaS B2B products at high-performance with successful outcomes

- Strong experience with database queries and data management

- Practical knowledge of SQL tools, especially Microsoft SQL Server and SQL Management Studio

- Self-motivated and a self-starter with a strong sense of urgency and personal accountability

- Strong application knowledge, understanding how solution functionality works within the context of our technical environment

- Strong analytical skills and proficiency with analytical tools

- Desire to work in a fast-paced, success-driven team environment

- Familiarity with Jira and Agile software development

- A customer-centric approach to problems

**Preferred Qualifications**

- Bachelor’s degree or certification in a technical field related to software engineering

- Prior experience with healthcare operations or IT experience is a plus

- Experience debugging JavaScript and a basic understanding of C#

**Working Environment/Physical Demands**

- Remote

- Long-distance or air travel as needed

- Activities require a significant amount of work in front of a computer monitor

**Total Rewards**

- Employee Assistance Program with free counseling sessions available

- Flexible Time Off: take time off when you need it without worrying about available hours

- 10 paid holidays + 1 floating holiday

- Generous annual bonus opportunity

- iCREATE Employee Recognition Program

- Insurance : Choice of Medical, Dental, and Vision plans

- Wellness Program including discounts on medical premiums

- Health Savings Account

- Flexible Spending Account

- Volunteer Time Off

- 100% Company-Paid Parental leave

- 401(k) with Employer Match

- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance

- Company-Sponsored 529 College Savings Plan

- Corporate Discounts on Retail, Travel, and Entertainment

- Pet Insurance options

**Total Rewards:**

Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off: take time off when you need it without worrying about available hours

11 paid holidays

Your Day Your Way - Celebrate a day of cultural or social significance to you

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

100% Company-Paid Parental leave (After 6 months with the company)

100% Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Wellness Program including discounts on medical premiums

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Technical Product Specialist

Nest is building a platform for providers and patients to make genetic information part of everyday health

Industry: Software Development
Company Size: 2-10 employees

Nest Genomics (YC W22)

We’re hiring a Customer Support Specialist to help deliver an excellent experience for our customers and their patients. This is a hands-on, cross-functional role for someone who enjoys solving problems, supporting customers, learning software quickly, and working closely with product and engineering teams to improve how things work. It’s a great fit for someone with experience in genetics or clinical research, such as a genetic counselor, genetic counseling assistant, or research coordinator, who is excited to work at the intersection of genomics, operations, and technology.

**How You’ll Contribute**

- Be the front line for customer support - Respond to customer questions, troubleshoot issues, and help ensure customers have a smooth and positive experience using the Nest platform.

- Create structure and repeatable processes - Build and improve workflows for handling support requests, tracking follow-up, documenting recurring issues, and making sure nothing falls through the cracks.

- Help build scalable support systems - Identify patterns in customer questions and internal work, create templates and documentation, and help build a more efficient and consistent support function as we grow. Use AI tools to streamline support operations, improve documentation, surface insights, and increase team efficiency over time.

- Work closely with product & engineering - Triage bugs, document issues clearly, test fixes, and help translate customer feedback into actionable product improvements.

- Be hands-on on the platform. Review cases, investigate support tickets, validate workflows, and help with configuration, content updates, and quality checks as needed.

- Build strong customer relationships. Join customer calls, communicate clearly and professionally, and become a trusted point of contact for questions, follow-up, and issue resolution.

**Our Ideal Candidate Will Have**

- Background: Experience in genetics, genomics, or clinical research, such as a GC, GCA, research coordinator, or similar role.

- Customer-facing experience: Comfortable communicating directly with customers and helping solve questions in a clear, professional, and empathetic way.

- Strong organizational skills: Highly organized, detail-oriented, and excellent at keeping track of moving pieces, prioritizing follow-up, and creating order in a fast-moving environment.

- Process mindset: Enjoys building repeatable workflows and systems, improving how work gets done, and creating documentation that helps the team scale.

- Experience with AI tools: Comfortable using AI tools in practical ways to improve support workflows, strengthen documentation, and help build a more scalable support function.

- Tech comfort: Tech savvy and eager to learn new software quickly; able to troubleshoot issues, investigate workflows, and work closely with technical teams.

- Problem-solving mindset: Resourceful, practical, and able to manage issues from start to finish with good judgment and follow-through.

- Strong Communicator: Clear, concise writer and communicator who can explain issues simply and effectively to both internal teams and external customers.

- Cross-functional collaboration: Excited to work closely with product, engineering, and clinical team members in a fast-moving startup environment.

- Startup mindset: Proactive, adaptable, and willing to jump in where needed to support customers and improve the business.

**Nice to Have**

- Experience in genetic counseling, genetic testing workflows, or clinical genetics programs.

- Familiarity with EMRs and healthcare workflows

- Experience supporting software products or working in a SaaS environment.

If you’re excited to help patients and providers by bringing genetics into routine care, and you enjoy solving problems, supporting customers, and working across teams, we’d love to hear from you. Apply now and help build the future of genomics!

A boutique customer experience provider founded by industry veterans who share the belief that a customer centric approach is not only a differentiating strategy, but should be the cornerstone upon which the entire business is built.

CustomerHD is changing the public perception of customer service. We hire people who share our passion to deliver exceptional customer-focused solutions. It is our team members, who share a collective passion for dynamic solutions, that make a difference in the experience customers have with your brand. 

The co-founders have a combined 25 years of experience growing businesses by truly redefining the customer experience. These decades of experience inform CustomerHD to deliver strategic guidance for our partners to improve and execute on self-serve, scalability and high-touch support.

Commitment to team members: We create customer-focused careers at CustomerHD. 
We hire people who have a passion to help others, thrive in a collaborative environment, and love solving problems. 

We show our commitment to our team members by offering:
· Career-oriented training – We offer applicable on the job training to help our team members grow in their careers.
· Opportunity – we are small and growing! Leadership opportunities will be available to those who work hard and exhibit leadership on a daily basis.

Commitment to differentiated customer service: We use our 25 years of expertise in customer experience and service to develop plans to create a customer experience that will produce a competitive advantage for your brand. We focus on KPIs that are important to your business and orient the strategy and execution of the plans to deliver a solution will compel your customers to become promoters.

Industry: Consumer Services
Company Size: 51-200 employees

CustomerHD

**Customer Support Specialist & Lead Consultant**

**Location: ** Raleigh, NC (Hybrid: In-Office + Remote)

**Schedule: ** Monday – Friday | 9:00 AM – 6:00 PM

**Channel Focus: ****Phones and ** **Email**

**About Us**

CustomerHD headquarters is located in Raleigh, NC USA, and recently expanded to Belize City! We are a BPO determined to change the perception of "call centers" and "BPOs". Yes, we do email, phone and chat support for our clients, but we differentiate ourselves by investing in our people and work environment! We create a needed & known atmosphere to foster your growth to help you meet your ongoing professional and personal goals, all while making your experience as gratifying as possible with empowerment to think and solve problems, with some fun in the mix. That’s CustomerHD BPO.

**About The Job**

This position is responsible for building an immediate rapport and connection with potential customers, lead qualification, and ensuring that potential customers are accurately assessed, qualified, documented, and directed to the appropriate team(s). Customers must feel cared for at every step of this process and trust that this exceptional level of service will continue once they are handed off to their respective agency partner.

This role requires strong communication skills, attention to detail, and the ability to quickly build rapport while adapting techniques to various customer types. Successful candidates will guide customers through a checklist of information, confirm data points, and ensure that all relevant details are documented and passed along to the necessary personnel in a timely manner. They will do all this while keeping the conversation engaging, informative, and enjoyable. We are selling world class outdoor playgrounds and bringing joy to thousands of children, families, and communities around the world. This spirit of joy must come through in each customer interaction.

**Key Responsibilities**

- Brand, Product, and Process Knowledge: Learn the nuances of each Outdoor Playground brand you are representing and be able to share these key differentiators with confidence. You much have an attitude of passion on learning about these products and the associated processes to bring them to a community.

- Lead Qualification: Engage with potential customers positively, professionally, and joyfully to assess their needs and determine their suitability for our products/services.

- Information Gathering: Collect and record detailed information from customers, following a structured checklist. Ensure accuracy and completeness in data handling.

- Customer Interaction: Quickly build rapport, adjusting techniques for a variety of different customer types while creating a positive and professional impression.

- Data Management: Maintain accurate records of customer interactions and information in the CRM system and Helpdesk. Regularly update and review data to ensure accuracy and relevance.

- Reporting: Diligently work towards goals knowing that you are the initial touch point. Aim to give the highest level of service so customers leave feeling confident.

- Collaboration: Work closely with other team(s) and departments to ensure seamless handoff of leads and information.

- Problem Solving: Address customer inquiries and issues, providing solutions, suggestions, or directing them to the appropriate resources.

- Continuous Improvement: Participate in ongoing training and development. Provide feedback on processes and suggest improvements.

**Qualifications**

- Experience: Previous experience in a call center, customer service, or sales environment is preferred.

- Communication Skills: Excellent verbal and written communication skills. Ability to clearly and concisely document information, asking follow-up questions when necessary.

- Attention to Detail: Strong focus on accuracy, detail, and quick action in data handling and communication.

- Rapport Building: Ability to quickly establish a connection with various customer types and understand their needs.

- Technical Proficiency: Familiarity with CRM systems and data entry processes. Ability to learn high-level nuances of a technical physical product and project requirements.

- Problem Solving: Strong analytical and problem-solving skills. Ability to think on your feet and handle unexpected situations.

- Team Player: Collaborative attitude and willingness to work with others to achieve common goals.

- Adaptability: Comfortable working with a variety of customer types and adapting communication styles accordingly.

Customer Support Specialist & Lead Consultant- US

We are Actabl. We’re combining four leading hospitality technology solutions, ProfitSword, Hotel Effectiveness, ALICE, and Transcendent, and building the first and only integrated business intelligence, labor, and operations solution in the industry.

Industry: Hospitality
Company Size: 201-500 employees

Actabl

Job Type

Full-time

**Description**

**Hi, we’re Actabl.**

We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. **Our mission is to empower the people that power hospitality. ** We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

**Our Valued Behaviors**

- Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.

- Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.

- Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.

- Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.

- Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.

- Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.

- Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

**In This Role You Will**

As a member of our support team, the Customer Support Specialist will own accountability for satisfying our customers’ day-to-day usage and problem-solving questions. You will work with a variety of stakeholders and collaborate intimately with the product, customer success, and sales teams. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.

**Typical Functions**

- Know our product inside and out.

- Enable our customers to use our products successfully.

- Maintain a positive, empathetic, and professional attitude.

- Communicate and coordinate with colleagues frequently.

- Advocate for our customers’ needs.

- Provide feedback and propose changes to improve the efficiency of the customer service process.

- Participate in weekly team meetings and daily team communication keeping everyone up-to-date on current work

- Be a valued team member and actively contribute to an atmosphere of cooperation and growth

- Be cognizant of individual goals and team goals simultaneously

**Other Duties & Responsibilities**

- Ensure that customers are on the latest production release.

- Join client calls to assist with support items, and any needed follow up on tickets, ensuring that client needs are addressed in a timely and professional manner.

**Requirements**

**Unpacking What We’re Looking For**

**Ideal Skills & Experience**

- 1-3 years experience in a customer support role, preferably in a SaaS product-based company.

- Good understanding of enterprise product support processes in a multi-tiered support environment.

- Ability to prioritize issues and escalate appropriately.

- Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support) for issue resolution

- Hospitality Industry experience preferred

**Key Competencies**

- Adaptability

- Time management

- Collaboration

- Ownership mindset

- Customer advocacy

~~We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!~~

**Work Environment**

This is a hybrid position and will be part of our **Denver **office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. Candidates located outside of the Denver Metro Area will be reviewed and considered if necessary.

**Actabl Around The World**

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.

**Preview Your Team Member Experience**

**Total Rewards At-a-Glance:**

**Benefits**

All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment:

**Health & Wellness**

- Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents

- Employer-paid life & AD&D, short-term disability & long-term disability

- Discounted pet insurance plans through Wishbone

- Employee Assistance Program (EAP) services available to employees & their dependents

- On-site gym available for free use at Denver office

**Financial Wellbeing**

- Competitive base salary with bonus structure

- Healthcare spending accounts with employer contributions

- 401(k) plan with an employer match of up to 4%

**Flexibility & Time Off**

- Unlimited discretionary time off hours to be used when needed

- 10 observed US federal holidays throughout the year

- Winter recess for all Actabl employees between December 24th-January 2nd

- 12 weeks of parental leave for both birthing & non-birthing parents

**Compensation**

Qualified candidates can expect a salary range of **$50,000-$58,000 **depending on experience. Potential for end-of-year bonus earnings and periodic merit increases also available based on company and/or personal performance.

**Ready to Check-in to Your Next Role?**

~~If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!~~

**Candidate AI Usage Policy**

~~We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses ~~~~is not permitted during any stage of the interview process ~~~~. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.~~

**Accommodation Requests**

~~We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at ~~~~people-team@actabl.com ~~~~. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed!~~

**Our Nondiscrimination Promise**

~~Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.~~

~~Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.~~

Salary Description

$50,000 - $58,000

foreUP tee time software is fully-integrated with the point of sale and all features within the system. The tee time software is completely cloud-based, meaning it can be viewed using any computer, iPad or mobile phone.

Stay informed with intuitive golf course reports that provide all needed information. Summary, detailed, and graphical golf course reports are offered for all areas of operations at the course.

Email marketing is an essential, easy-to-use tool that drives repeat business to the course. Send out promotions and notifications for upcoming tournaments, leagues, and other events. Email marketing is a for sure way to increase revenues at the course.

Having an intuitive and professional website is the first step in turning your web presence into a revenue generating machine. Golfers are turning to the internet to stay updated on golf courses, and find their next tee time.

Industry: Software Development
Company Size: 11-50 employees

foreUP Golf

foreUP provides the industry's best software for managing golf courses. We prove it every year by growing quicker than any other company in the space and servicing the most well-known courses around the nation. We run every aspect of a club including the restaurant, the reservation system, the pro shop, and retail store, their marketing, CRM, and member billing. Our strength is in the breadth of solutions we provide and our drive is to make it easier for these small club owners to provide the best experience.

We are looking for a dynamic, self-motivated Customer Support Specialist to join our Website Support team. As the first point of contact for our website clients, you will manage change requests across multiple CMS platforms. This is an ideal role for someone with a solid foundation in web basics who is eager to sharpen their skills in technical troubleshooting, CSS customization, and client relations within a fast-paced environment.

**Primary Responsibilities**

- Multichannel Support: Provide professional, empathetic assistance to customers via phone, email, and live chat.

- CMS Management: Execute website updates within WordPress and Joomla, including content edits, event calendar management, and pop-up configurations, and more.

- E-commerce & Marketing: Assist clients with online store product management and the creation/deployment of email marketing newsletters.

- Technical Troubleshooting: Identify and resolve client-side issues, utilizing browser inspector tools and basic debugging logic.

- Front-End Styling: Implement custom CSS snippets to align website visuals with client branding and requests.

- Project Flow: Manage a queue of diverse tasks, ensuring tickets are addressed quickly and professionally.

**Requirements**

- Communication: Exceptional verbal and written skills; the ability to explain technical concepts to non-technical golf course staff.

- Web Fundamentals: A strong working knowledge of HTML5 and CSS3. You should be comfortable editing styles without breaking layouts.

- CMS Experience: Working knowledge of WordPress and Joomla, including experience with block-based builders and page editors.

- Design Awareness: A basic understanding of web design principles and the ability to recognize clean, effective layouts and identify when something looks off or poorly designed.

- Analytical Thinking: Robust troubleshooting skills and the ability to "reverse engineer" a problem to find a solution.

- Organization: Proficiency in managing multiple tasks simultaneously while maintaining a high level of attention to detail.

- Team Player: A collaborative spirit and a positive, "can-do" attitude that contributes to a supportive team culture.

- Bonus Points: Familiarity with JavaScript, PHP, or the golf industry is a plus, but not required.

~~Clubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.~~

~~Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.~~

**Important Notice Regarding Email Communication From Clubessential Holdings**

Please be advised that **Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com.**

We have been made aware of attempts to impersonate our company using domains such as **clubessentialcareers.com **. These emails are **not affiliated with Clubessential Holdings ** and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official **clubessentialholdings.com ** email address.

If you receive a suspicious email or have any questions or concerns, please contact us directly at **recruiting@clubessentialholdings.com **.

Your security and trust are important to us.

Customer Support Specialist I

Rosenberg USA is a fan manufacturer specializing in motorized impeller technology. Manufactured in Kunzelsau, Germany, our USA office is located just outside of Charlotte, North Carolina, and carries a wide variety of fan options from AC, DC, and EC fan/motor options. The Rosenberg Group is made up of (3) three manufacturers: Rosenberg / ECOFIT / ETRI.

Rosenberg USA provides sales and support for various industries such as HVAC, avionics, railway, clean room, data centers, medical/healthcare, equipment cooling, and wind turbine applications (to name a few).  

Our RoVent Selection Software is openly available from our website and contains performance curve, drawings, 3D .STP files, and other helpful tools for finding a fan for your solution. 

Let our staff help find the perfect fan for your solution.

Industry: Industrial Machinery Manufacturing
Company Size: 11-50 employees

Rosenberg USA

**Customer Service Representative **

**Location: ** Indian Trail, NC (Charlotte Metro Area)

**Type: ** Full-Time, Permanent

**About Rosenberg USA **

Rosenberg USA, Inc. is the American subsidiary of the Rosenberg Group, a world-class leader in air movement innovation. From our headquarters in Indian Trail, NC, we provide sales, engineering, and technical support for high-performance fan and motor technology used in HVAC, data centers, and renewable energy sectors. We pride ourselves on combining German engineering excellence with a customer-first American spirit.

**Your Role **

As part of our Customer Service team, you will be an integral part of our Sales Department supporting Regional Sales Managers, as well as customers, before during, and after purchases. You will manage order entry for your designated region and provide sales reporting as needed to promote growth throughout the region.

**Key Responsibilities: **

- **Quotations: ** Assist with the preparation of quotes (including lead time information, terms of delivery and payment).

- **Sales: ** Assist with Sales orders – Order entry, check factory order dates against Sales Order confirmation and communicate with customers.

- **PO Processing: ** Accurate order entry.

- **Inventory: ** Coordinate with internal teams on product availability and shipping.

- **Product Returns: ** Assist with claims (RMA) process.

- **Documentation: ** Keep shared files on the file server and files in document management system (DocuWare) up to date.

- **Reporting: ** Help with preparing Sales reports.

**Your Profile **

- **Education: ** High School Diploma or GED required.

- **Background: ** Minimum of 3 years customer service or sales support experience.

- **Software: ** Proficiency with MS Office (Word, Excel) is essential. Experience with ERP software is a plus.

- **Mindset: ** A detail-oriented team player with strong verbal and written communication skills.

**Benefits at Rosenberg USA **

- **Competitive Compensation: ** Market-aligned salary based on experience.

- **Healthcare: ** Comprehensive Medical, Dental, and Vision insurance plans.

- **Retirement: ** 401(k) plan with company matching to support your long-term financial goals.

- **Paid Time Off: ** Generous PTO and paid holidays.

- **Professional Growth: ** Opportunity to grow with a company that is moving forward and experiencing exponential growth.

- **Work Environment: ** A clean, modern facility with a family-oriented atmosphere and collaborative team culture.

**Apply Today **

- Ready to join a leader in green technology? Please submit your resume and cover letter, including your salary expectations and availability, to our HR Department.

Customer Service Representative

Dornbracht mit Hauptsitz in Iserlohn ist ein führender Anbieter von hochwertigen Designarmaturen und -accessoires für Bad, Spa und Küche. Das Unternehmen wurde 1950 gegründet und ist heute international mit seinem Produktportfolio in mehr als 125 Märkten aktiv. 
Als Premium-Marke steht Dornbracht für innovative Technologie und hohe Qualitätsstandards auf Manufakturniveau, das „Made in Germany“ mit hochqualifizierten Mitarbeitern und modernsten Produktionstechnologien realisiert wird. 
Klar definierte Gestaltungsprinzipien gewährleisten die nachhaltige Ästhetik des charakteristischen Produkt-Designs, mit dem Dornbracht weltweite Bedeutung erlangt hat.

Industry: Fertigung
Company Size: 1.001–5.000 Beschäftigte

Dornbracht

**Company Description **

Dornbracht, headquartered in Iserlohn, Germany, is a global leader in premium designer fittings and accessories for bathrooms, spas, and kitchens. Founded in 1950, the company is highly regarded by architects, designers, and luxury consumers in over 125 markets worldwide. Known for its innovative technology, "Made in Germany" manufacturing standards, and meticulous design principles, Dornbracht creates timeless, high-quality products. The company’s commitment to modern production techniques and skilled employees has earned it international acclaim.

**Role Description **

This is a full-time, on-site role for a Customer Service Representative based in Atlanta, GA. The role involves providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include managing customer communication, processing orders, offering product information, handling complaints, and collaborating with different departments to enhance the customer experience. The representative will also be expected to uphold Dornbracht's reputation for quality and professionalism in all interactions.

**Qualifications **

- Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction

- Strong ability to enhance Customer Experience and handle inquiries with professionalism

- Excellent communication and problem-solving skills

- Ability to work collaboratively in a team-oriented environment

- Proficiency in navigating CRM tools and software

- Attention to detail and ability to multitask effectively

- Prior experience in the luxury or design industry is a plus

- High school diploma or equivalent; additional certifications or education are an advantage

**Customer Service Representative **

📍 Miami-Dade County, FL

🕒 Full-Time

Are you outgoing, people-focused, and ready to grow your career? We’re looking for a **Customer Service Representative ** to join our team and deliver exceptional, face-to-face customer experiences.

If you enjoy meeting new people, working in a fast-paced environment, and being part of a high-energy team — this is your opportunity.

🌴 **Why You’ll Love Working With Us **

- Work in beautiful **Miami-Dade County **with a dynamic, diverse team

- Opportunities to travel and attend exciting events

- Fast-track career growth into leadership and management roles

- Hands-on training and mentorship (no boring desk job!)

- Work with well-known brands and build real-world experience

💼 **What You’ll Do **

- Engage with customers face-to-face in a friendly and professional manner

- Answer questions and provide helpful, clear information about products and services

- Identify customer needs and recommend the best solutions

- Deliver a positive, memorable experience that keeps customers coming back

- Support team goals by contributing to daily and weekly targets

- Stay up to date on current promotions, products, and offerings

🎯 **What We’re Looking For **

- 1–3 years of experience in customer service, hospitality, retail, or events (preferred)

- Strong communication skills and a confident, outgoing personality

- Someone who thrives in a **people-focused, high-energy environment **

- Positive attitude, reliability, and a team-player mindset

- Ability to multitask and stay organized in a fast-paced setting

💰 **What We Offer **

- Competitive pay + performance-based bonuses

- Paid training and ongoing development

- Travel opportunities (optional but available)

- A fun, social, and supportive team culture

- Clear path to advancement in customer experience and sales

🚀 **Perfect For Candidates Who Are: **

- New to Miami area and looking for a fast-paced opportunity

- Coming from sales, hospitality, retail or service industries

- Recent graduates or career changers

- Motivated by growth, income potential, and team culture

**Ready to grow your career in the Miami area? **

Apply today and be part of a team that values energy, opportunity, and success.

📩 Submit your resume to be considered

🎥 Virtual interviews will be held via Zoom starting this week

**Job Title: Customer Service Representative **

**Location: ** Coral Gables, FL

**Job Type: ** Full Time

**About Us **

As a CSR, you’ll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We’re building a team that values integrity, performance, and people—and we want you to be part of it.

**Job Summary **

As a Customer Service Representative you’ll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.

**Key Responsibilities **

• Engage with customers face to face providing friendly support

• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions

• Handle inquiries related to pricing and general information

• Achieve individual and team sales targets through excellent service and persuasive communication

• Maintain up-to-date knowledge of our client's products and services

**Qualifications **

- 1–3 years of experience in customer service, event coordination, or hospitality

- Excellent verbal and written communication skills

- Strong problem-solving skills and the ability to stay calm under pressure

- High attention to detail and exceptional organizational skills

- Positive, team-oriented attitude with a passion for creating memorable experiences

**What We Offer **

- Competitive salary and benefits package

- Opportunity to travel (as applicable)

- Fun, collaborative, and creative work environment

- Clear growth path in the customer experience and sales

- Exposure to exciting high-profile brands

**How to Apply **

We’d love to hear from you! Please submit your resume for consideration. We will be conducting virtual interviews starting later this week on Zoom.

We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. 

We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day.

Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. 

These places are home to 28,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. 

A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!

Industry: Produktion
Company Size: Over 10.001 medarbejdere

the LEGO Group

**Job Description**

Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real.

As a member of our seasonal Customer Service team, you’ll be at the heart of the action, helping us support our fans during our busiest season.

That’s right, helping LEGO fans is our superpower, and we love it!

Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.

**Are you ready to inspire the builders of tomorrow?**

If you love creativity, problem-solving, helping others, and building connections, we encourage you to apply.

**About The Role**

This role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working.

Training will be held in person in our brand-new building in The Beam on Farmer in Tempe. This classroom-based training will take 4-5 weeks.

This is a fixed term (seasonal) contract until **January 29th, 2027.**

As a Customer Service Representative, you'll be responding to LEGO fans from all corners of the world during our peak season.

We offer a starting salary of $43,900 per annum plus fantastic benefits including a performance based/discretionary bonus of up to 10%. Full in-person training will be given with an up to 4-week induction followed by on-the job support.

We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training.

Our team tackles millions of queries each year, covering everything from building tips to troubleshooting and hunting down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!

**Where you’ll spend your time**

- You will spend the first four weeks getting to know your new colleagues, learning about the bricks and settling into the LEGO culture during your induction training. The time of these training programs will be 9 00am to 5 00pm MST Monday through Friday; but are subject to change.

- We are currently hiring for multiple shifts with flexible, scheduled, start times (even at the half hour), ranging from 8 00am to 12 00pm.

- Full-time employees work 5 days a week, with a maximum of four weekend days scheduled in a four-week period, based on volume. This will go into effect once you have completed the 4-week training program and are ready to work independently.

- We’re also here to help our fans from 9 00am to 5 00pm MST on weekends.

**Why you’re the perfect match**

If you can keep cool when LEGO mini figures are losing their heads, then we want you on our team! You’ll bring energy and compassion.

**What You’ll Be Doing**

- Engage with consumers via phone and email. Handling a range of topics, (Tier 1= regarding orders and accounts, parts requests and gift cards) (Tier 2= including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries).

- Build strong and lasting relationships with consumers in a fun and engaging manner.

- Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests.

- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service.

**Do you have what it takes?**

- Being happy to work in a dynamic, fast paced, one team environment.

- Experience in giving premium customer service and/or inbound sales - preferably in a retail environment.

- Confidence to make your own judgements about what is right for your consumer.

- Attention to detail and ability to multi-task and to prioritize.

- Be comfortable with virtual assessments, have access to a secure Wi-fi network and have a private space to work remotely.

**Ready to Build Something Amazing?**

If you’re excited to create magical moments for fans everywhere, don’t wait! Apply now!

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

**What’s in it for you?**

Here are some of what to expect

**Family ** **Care ** **Leave – ** We offer enhanced paid leave options for those important times.

**Insurances – ** All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

**Wellbeing ** – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

**Colleague ** **Discount ** – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

**Bonus ** – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

**Your workplace – ** You'll find this at the top of this advert and when you join the team, we'll confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

**Join the LEGO® team today. **

While you may already know Keeler for our trusted slit lamps or our cutting-edge binocular indirect technology, we offer much more than meets the eye! See us in a new light: https://www.keelerglobal.com/more-than-meets-the-eye

With over 100 years of expertise, we are focused on supporting your in-practice and on-the-go needs. Designed in collaboration with clinicians, equipped with exceptional optics and featuring ergonomic shapes and controls, Keeler products are robust, intuitive and comfortable. 

Beyond being a manufacturer, we are your collaborator within the eyecare industry. We are committed to knowledge sharing, innovation and unwavering quality to help enhance your patient care and streamline operations.

Proudly part of Halma, a global group dedicated to life-saving technology and creating a safer, cleaner, and healthier future. Halma is listed on the London Stock Exchange (LON: HLMA) and is a FTSE 100 index constituent.

🔗 Explore more at:
Global Website: https://www.keelerglobal.co.uk
🇺🇸 US Website: https://www.keelerusa.com

Industry: Medical Equipment Manufacturing
Company Size: 201-500 employees

Keeler

As a global market leader in the world of eyecare, Keeler’s dynamic business creates an exciting opportunity for career development.

We are a vibrant, future-facing organisation, with over a century of industry expertise. The highly-trusted Keeler brand supports our consistent revenue growth. We actively foster a diverse, inclusive work environment and continuously seek to drive sustainability across our organisation.

Keeler is a part of Halma, a global group of life-saving technology companies focused on growing a safer, cleaner, healthier future for everyone, every day. Employing over 7,000 people in more than 20 countries, Halma has major operations in the UK, mainland Europe, the USA and Asia Pacific. Halma is listed on the London Stock Exchange (LON: HLMA) and is a constituent of the FTSE 100 index.

**Responsibilities**

- Serve as a primary point of contact for customer inquiries via phone, email, chat, customer portals, and ticketing systems

- Handle high‑volume inbound phone calls with professionalism and efficiency

- Enter, maintain, and manage accurate order information, including pricing, shipping details, delivery timelines, and carrier requirements

- Maintain accurate and up‑to‑date customer records in CRM and ERP systems

- Document, investigate, and resolve customer issues; escalate complex concerns when appropriate

- Provide product and service information, including pricing, returns, repair authorizations, and replacement options

- Process payments for prepay or auto‑run accounts as required

- Support Sales Partners with customer requests, quotes, and product information

- Coordinate with internal teams (Sales, Purchasing, Logistics, Warehouse) to ensure timely order fulfillment and issue resolution

- Follow up with customers to confirm resolution and satisfaction

- Meet established service‑level expectations for response time, accuracy, and call handling

- Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements

- Perform additional customer service or administrative tasks as needed

**About You**

Required Qualifications

- High school diploma or equivalent; associate or bachelor’s degree preferred (equivalent experience considered)

- Minimum two years of customer service experience in a high‑volume environment

- Minimum two years of order‑entry or administrative experience

- Proficiency with Microsoft 365 (Outlook, Excel, Word)

- Experience working with CRM and/or ERP systems

- Strong verbal and written communication skills

- Ability to manage multiple priorities while maintaining accuracy and attention to detail

- Demonstrated problem‑solving skills, active listening, and ability to de‑escalate challenging situations

- Comfortable working with both domestic and international customers

- Team‑oriented mindset with the ability to collaborate across departments

**Preferred Qualifications**

- Experience in B2B customer service, manufacturing, or distribution environments

- Familiarity with CRM or ERP platforms such as Epicor or similar systems

- Knowledge of shipping logistics, freight carriers, or international order processes

- Experience with ticketing systems or multichannel customer support tools

- Understanding of data privacy, documentation, and record‑keeping best practices

What We Offer You

- We offer a competitive total rewards package, including salary, bonus potential, retirement savings, and benefits.

- The potential to work in collaborative work environment within Keeler and Halma Group

- Career Development Opportunities within Keeler and Halma Group

*** Individual will be required to be in office, 5 days/week during the training period. ***

Location of the role is Malvern based, with working from home/travelling hybrid model.

#Keeler

Join us in creating and delivering life-changing products and solutions that impact millions of people around the world, helping our customers bring an end to preventable vision loss.

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across a range of fund strategies, transactions involving capital markets participants in both public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions. We are the trusted partner of choice for more than 90% of the Fortune 500®, more than 90% of the 100 Best Global Brands®, and more than 70% of the PEI 300. Founded in 1899 and headquartered in Wilmington, Delaware, USA, CSC prides itself on being privately held and professionally managed for more than 120 years. CSC has office locations and capabilities in more than 140 jurisdictions across Europe, the Americas, Asia Pacific, and the Middle East. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. We are the business behind business®.

Industry: Financial Services
Company Size: 5,001-10,000 employees

**Customer Service Representative **

Logan, Utah

Monday - Friday, 9am-6pm

Hybrid Work Model (3 days onsite in our Logan, UT office and 2 days remote)

We are currently hiring a Customer Service Representative who will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.

If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.

Additionally, our positions come with CSC’s competitive benefits and incentives.

**Some of the tasks you will be responsible for: **

- **Client Support: ** Respond to client inquiries across chat, phone, and email, supporting the management of domain portfolios and digital assets.

- **Client Relationships: ** Build strong relationships by understanding client needs and providing tailored support.

- **Issue Resolution: ** Troubleshoot and resolve queries related to domains, DNS, digital certificates, billing, and technical matters.

- **Escalation Management: ** Escalate complex issues appropriately, ensuring timely follow-up and resolution.

- **Product Knowledge: ** Develop a strong understanding of CSC’s services to effectively support clients and communicate updates.

- **Collaboration: ** Work closely with internal teams on client projects, launches, and issue resolution.

- **Performance: ** Contribute to achieving key service metrics and maintaining high client satisfaction standards.

**What technical skills, experience, and qualifications do you need? **

- Experience working in a customer-centric environment, industry and/or role

- Effective written and verbal communication skills

- Ability to think critically and be solution oriented

- Strong Microsoft Office skills including MS Excel, Word, and Outlook

- Ability to learn, adapt to, and discuss new technology

- Tenacity and agility to balance varying priorities and inquiries from internal and external customers

- Ability to work independently, as well as on a team

- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment

- Previous experience of producing quality results with high attention to detail

- Ability to be direct, open, and honest when communicating with clients and co-workers

- Bilingual skills are a plus

**What you can expect from us: **

Our business is dynamic and client-focused, with a strong emphasis on delivering an exceptional client experience. To support your success, we provide comprehensive onboarding and structured training, including on-the-job learning, along with dedicated mentorship during your initial period.

You will be part of a collaborative and supportive team environment, with leaders committed to your ongoing professional development and access to continuous learning resources. We also offer flexible hybrid working and operate with a clear mission and values centred on delivering world-class client service

Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!

Integration International is an AI Change Catalyst and Digital Transformation Solutions organization and a one-stop hub for end-to-end touchpoints of the business life cycle. We believe in providing pioneering solutions to the enterprise of today and tomorrow, through a synergy of AI capabilities and human ingenuity, ensuring that our solutions serve business needs optimally while maintaining integrity with global ethical standards. With a team of highly skilled professionals and a comprehensive network of resources, we have been helping clients achieve exemplary turnarounds and transform their business and IT operations over the past two decades.

Our interdisciplinary approach combines a trifecta of assisted, augmented, and automated AI offerings, along with advanced data science, and other cutting-edge technology to deliver bespoke and sustainable solutions to our clients worldwide. We take pride in our commitment to providing scalable, agile, and cost-effective solutions that help businesses unlock their full potential. Whether you're looking to upgrade your IT infrastructure, optimize your workforce, enhance your application services, or leverage the big bang of AI with prudence and relevance, Integration International has got you covered. We believe that AI’s grasp on our future is inevitable, it is here to make life easy for us, provided we use insight, foresight, and empathy to generate transparent and accountable solutions while safeguarding human values and dignity.

Contact us today to learn more about how we can help your business thrive in a world where new work ecosystems are rendering old models redundant

Industry: IT Services and IT Consulting
Company Size: 1,001-5,000 employees

Integration International Inc.

**Job Title: Customer Service Representative (CSR) **

**Contract Duration: 6 months **

**Location: Indianapolis, IN 46240 – Hybrid **

**Pay Rate: $16/hr on W2 (No benefits) **

**Training: **

Dates: May 11 – May 22

Time: 9:00 AM – 5:30 PM (Eastern Time)

**Location: **9229 Delegates Row, Suite 190** **Indianapolis, IN 46240

**Shifts Available: **

9:00 - 5:30 M-F

7:00 - 5:30 Sun, M, Tu, W

10:30-7:00 M-F

**Work Setup: **

- Full attendance required during onsite training

- Transition to hybrid (2 days onsite/week) upon successful completion

**Role Overview: **

Provide high-quality customer support via phone and email. Resolve issues efficiently, guide users through systems, and ensure a smooth customer experience.

**Key Responsibilities: **

- Deliver excellent customer service with one-call resolution

- Handle calls, emails, and escalations

- Assist with registration, login, and platform navigation

- Address questions related to applications and services

- Support account management on complex issues

- Help customers complete surveys and required processes

**Requirements: **

- High School Diploma or GED

- Strong communication, listening, and problem-solving skills

- Proficiency in MS Word & Excel

- Detail-oriented with a professional phone manner

- Flexible with schedule and overtime

Parking Management Made Easy™

Industry: Software Development
Company Size: 2-10 employees

ParkingPass.com

**Company Description **

ParkingPass.com is a leader in residential and public parking management. We work with multifamily, condo, HOA and public parking operators to simplify their parking operations, while helping them generate additional income streams through our various features and service offerings. ParkingPass is a nationwide company, with clients all over the US & Canada.

**Role Description **

This is a full-time remote position for a Customer Success Representative.** **The Customer Service Representative (CSR) is a crucial member of the Customer Success team, primarily responsible as the first point of contact for our customers, providing exceptional support, solving technical challenges, and ensuring they achieve maximum value from our software product. The CSR acts as a trusted, proactive advisor, guiding customers through their post-onboarding journey to ensure they maximize our SaaS solution. Key responsibilities include the following:

- **Frontline Customer Support: ** Provide timely and effective support via email, chat, and phone, addressing inquiries related to product usage, features, troubleshooting, and billing.

- **Technical Troubleshooting: ** Diagnose and resolve technical issues, including login errors, software bugs, configuration challenges, and integration questions.

- **Product Expertise: ** Become a deep expert in our SaaS product, clearly articulating its value, capabilities, and best practices to customers.

- **Documentation & Knowledge Base: ** Contribute to and maintain accurate help articles, FAQs, and internal documentation to improve self-service capabilities.

- **Feedback Loop: ** Act as the voice of the customer by logging, tracking, and communicating customer feedback and recurring issues to the Product and Engineering teams.

- **Customer Advocacy: ** Monitor customer sentiment and proactively reach out to ensure successful product adoption and satisfaction, contributing to high retention rates.

- **Response Management: ** Adhere to defined response and resolution times, ensuring a high quality of service delivery.

**Qualifications **

**Required **

- **Experience: ** 1-2 years of experience in a customer-facing role, preferably in technical support or customer service.

- **Technical Aptitude: ** Demonstrated ability to quickly learn and navigate complex software products (experience with SaaS is a major plus).

- **Communication Skills: ** Excellent written and verbal communication skills; ability to explain technical concepts to non-technical users clearly and patiently.

- **Problem-Solving: ** Proven analytical and troubleshooting skills with an ability to think critically under pressure.

- **Tools Proficiency: ** Experience using customer relationship management (CRM) software (HubSpot) and support ticketing systems.

**Preferred **

- **Industry Knowledge: ** Previous experience working within a B2B or B2C SaaS environment.

- **Familiarity with APIs/Integrations: ** Basic understanding of API concepts and third-party integrations.

- **Education: ** Bachelor’s degree in a relevant field or equivalent practical experience.

**Compensation **

- **$19-22/hour **

- **Health Insurance Provided **

- **3 Weeks PTO **

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. 

Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories.

We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

DISCLAIMER
Cornerstone Building Brands’ social media channels share information about our company, our products and our people. We welcome commentary expressing all points of view – positive and negative – but reserve the right to remove posts that are off-topic, offensive, promotional or illegal or contain inappropriate language, hate speech, proprietary information, personal data or personal attacks.

Industry: Wholesale Building Materials
Company Size: 10,001+ employees

Cornerstone Building Brands

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at **http://cornerstonebuildingbrands.com **.

**Job Description**

**ABOUT THE ROLE**

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. Join us and become an integral part of our winning team.

**This is a hybrid role based out of our Denver, CO plant requiring 2 days in the office per week.**

**WHAT YOU’LL DO ******

**Customer Support: ** Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty. Complete all assigned responsibilities within the requested timeframes.

**Account management: ** Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction.

**Information Accuracy: ** Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of portal, as appropriate.

**Issue Resolution: ** Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution.

**Technical Support: ** Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries.

**Collaboration: ** Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration.

**Escalation Management **: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed.

**Training **:  Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency.  Assist with onboarding and training new employees.  Lead customer training sessions on the use of configurators or portals.

**Continuous Improvement **:  Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.

**Qualifications**

**Qualifications:**

- **Education **: High School Diploma or equivalent required; bachelor’s degree is a plus.

- **Experience **: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry.

- **Industry Knowledge **: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer.

- **Technical Proficiency **: Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM.

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

**Verbiage to use under additional information in job description- **The US base salary range for this full-time position is starting at **$20.00+ per hour (Based on your years of experience) **+ medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

**Why work for Cornerstone Building Brands? **

Our teams are at the heart of our purpose to positively contribute to the communities where we **live, work and play **. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

**Cornerstone Building Brands is an Equal Opportunity Employer. **

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

~~Must be at least 18 years of age to apply.~~

**Note to External Recruiters**

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

**Notice of Recruitment Fraud**

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

At Platinum Coastal Group, we believe that investing in your advertising is just as important as investing in yourself. Our experienced team is here to help you identify the best strategy for your business, be it online or offline. We are committed to helping you reach your goals and build a long-term relationship with you.

From creative campaigns to engaging content, our team works to ensure that you get the most out of your advertising dollars. We want to help you succeed and reach your goals, so contact us today to get started

Industry: Advertising Services
Company Size: 11-50 employees

Platinum Coastal Group

We are currently seeking a dependable and personable Customer Service Representative to join our in-office team. As the first point of contact for customers visiting our location, you will play an important role in delivering a welcoming and solution-focused experience. From answering questions to resolving concerns, your support will help strengthen customer satisfaction and long-term relationships.

The ideal candidate enjoys interacting with people, communicates confidently, and is motivated to grow professionally. You’ll collaborate with colleagues across departments to ensure every customer receives timely and effective assistance.

**Primary Responsibilities**

- Welcome customers in person and provide knowledgeable support regarding products and services.

- Offer clear and accurate information about pricing, features, and company offerings.

- Handle customer inquiries and resolve issues efficiently and courteously.

- Maintain a professional and positive approach during all interactions.

- Record customer conversations, updates, and resolutions accurately in company systems.

- Conduct follow-ups when necessary to confirm complete issue resolution.

- Refer more complex matters to the appropriate department as needed.

- Assist customers with purchases, modifications, returns, or cancellations.

- Gather and communicate customer feedback to leadership.

- Attend training sessions to stay informed about products, services, and policies.

- Collaborate with team members to consistently deliver high-quality service.

- Monitor recurring questions or concerns and share insights for improvement.

- Remain informed about current promotions, updates, and operational procedures.

- Support in-store promotional efforts and help communicate special offers.

- Contribute to a supportive, team-oriented workplace environment.

**Qualifications & Skills**

- High school diploma or equivalent required; additional education is an asset.

- Previous experience in a customer-facing role preferred but not required.

- Strong written and verbal communication abilities.

- Comfortable learning new software systems and service tools.

- Ability to manage multiple tasks while staying organized.

- Effective problem-solving skills with a solutions-driven approach.

- Capable of working independently as well as part of a team.

- Dependable, punctual, and professional in high-pressure situations.

- Flexible schedule, with occasional weekend or holiday availability if needed.

- Willingness to participate in continued training and development.

- Enthusiastic attitude with a genuine commitment to customer care.

Skills: customer service,communication,customer satisfaction

1. About Our Client:The organization operates as a major subscription and advertising platform, providing local news and information through daily newspapers, rapidly expanding digital products, and nearly 350 weekly and specialty publications. Serving 72 markets across 25 states, the program is committed to delivering valuable, intensely local news to the communities it serves.

2. About the Opportunity:The Customer Service Representative plays a key role in supporting subscribers and contributing to the ongoing growth and strength of local news and information services. This position serves as the primary point of contact for customers, using communication and problem-solving skills to create positive experiences and uphold service quality.

3. Responsibilities:• Serve as the first point of contact for customers

• Address customer inquiries and resolve issues effectively

• Support subscribers to maintain satisfaction and retention

• Contribute to the growth and strength of the subscriber base

4. Requirements:• Strong communication skills

• Problem-solving ability

• Energetic and dependable attitude

• Commitment to delivering exceptional customer service

5. Pay Range and Compensation Package:• Compensation ranges from $17 to $20 per hour, plus incentives based on performance and dedication

6. Benefits & Perks

• Medical, dental, and vision insurance

• Short and long-term disability coverage

• Company-provided life insurance and supplemental life insurance

• 401K retirement plan with company match

• Generous paid time off including paid parental leave

• Flexible work-from-home arrangement

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Welcome to Perfect Aire, your trusted partner in home comfort solutions. As a leading supplier of personal comfort equipment, we offer one of the most comprehensive residential and commercial Room Air Conditioning (RAC) and dehumidifier product lines, a comprehensive range of single-zone and multi-zone ductless air conditioning and heating systems, and an assortment of stylish humidifiers, portable heaters, and fans.

At Perfect Aire, we take pride in providing quality products that are a smart investment for your comfort needs. We offer products that deliver "more bang for your buck" than comparable equipment on the market, ensuring satisfaction and comfort built to last for years to come.

Our team is dedicated to providing modern solutions that cater to the evolving needs of consumers. We understand that you expect more from your home comfort equipment, and we are here to exceed those expectations. Our products are designed to be stylish, efficient, and user-friendly, providing you with maximum comfort with minimum hassle.

At Perfect Aire, we believe in exceptional customer service and support. With our commitment to quality and customer satisfaction, you can be confident that you are making the right choice when you choose Perfect Aire.

Comfort...Built to Last (since 2009)

Industry: Consumer Goods
Company Size: 11-50 employees

Perfect Aire, LLC

Customer Service Representative (CSR)

Perfect Aire | Hybrid | Countryside, IL | Full-Time

About Perfect AirePerfect Aire is a leading supplier of personal comfort equipment, offering one of the most comprehensive residential and commercial Room Air Conditioning (RAC) and dehumidifier product lines, along with ductless air conditioning and heating systems, humidifiers, portable heaters, and fans. We pride ourselves on delivering quality products that offer more value than comparable equipment — built to last and backed by exceptional customer service.

Role SummaryPerfect Aire is seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support order entry and customer interactions. This role focuses on executing order processing and customer support tasks to ensure a seamless and efficient customer experience.

The Customer Service Representative will work closely with internal teams including sales, warehouse, and logistics to ensure order accuracy and timely fulfillment. This role is ideal for someone who thrives in a fast-paced environment and enjoys both administrative work and direct customer interaction.

Key ResponsibilitiesOrder Entry & Management

·      Accurately enter and process customer orders in ERP systems

·      Review orders for accuracy including pricing, quantities, and shipping details

·      Manage order changes, cancellations, and updates

·      Track and communicate order status, delays, and backorders

Customer Support

·      Answer inbound calls and respond to customer inquiries professionally

·      Provide product information, availability, and pricing

·      Resolve customer issues, discrepancies, and complaints promptly

·      Follow up with customers regarding open orders or issues

Cross-Functional Coordination

·      Coordinate with sales, warehouse, and logistics teams to ensure order fulfillment

·      Communicate with internal teams to resolve order or shipment issues

·      Assist with returns, credits, and warranty-related inquiries

Administrative Support

·      Maintain accurate customer records and documentation

·      Assist with general administrative and customer service tasks

·      Support reporting and tracking related to customer orders

Required Experience & Qualifications·      1–3 years of customer service, order entry, or administrative experience

·      Strong data entry skills with high attention to detail

·      Excellent communication skills — clear, professional, and customer-focused

·      Ability to multitask and manage competing priorities

·      Proficiency in Microsoft Office and ERP systems

·      Strong problem-solving skills and a proactive mindset

Preferred Qualifications·      Experience in HVAC, manufacturing, or distribution environments

·      Experience with ERP or order management systems

·      Ability to handle high call volumes in a fast-paced environment

Schedule & Benefits·      Full-time position

·      Hybrid role in Countryside, IL

·      Competitive compensation based on experience

·      401(k)

·      PTO & Paid Holidays

·      Salary range based on experience $45,000 - $55,000

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at **http://cornerstonebuildingbrands.com **.

**Job Description**

**ABOUT THE ROLE**

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. Join us and become an integral part of our winning team.

**This is a hybrid role based out of our Londonderry, NH plant requiring 3 days in the office per week.**

**WHAT YOU’LL DO ******

**Customer Support: ** Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty. Complete all assigned responsibilities within the requested timeframes.

**Account management: ** Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction.

**Information Accuracy: ** Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of portal, as appropriate.

**Issue Resolution: ** Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution.

**Technical Support: ** Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries.

**Collaboration: ** Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration.

**Escalation Management **: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed.

**Training **:  Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency.  Assist with onboarding and training new employees.  Lead customer training sessions on the use of configurators or portals.

**Continuous Improvement **:  Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.

**Qualifications**

**Qualifications:**

- **Education **: High School Diploma or equivalent required; bachelor’s degree is a plus.

- **Experience **: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry.

- **Industry Knowledge **: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer.

- **Technical Proficiency **: Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM.

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

**Why work for Cornerstone Building Brands? **

Our teams are at the heart of our purpose to positively contribute to the communities where we **live, work and play **. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

**Cornerstone Building Brands is an Equal Opportunity Employer. **

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

~~Must be at least 18 years of age to apply.~~

**Note to External Recruiters**

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

**Notice of Recruitment Fraud**

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at **http://cornerstonebuildingbrands.com **.

**Job Description**

**ABOUT THE ROLE**

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. Join us and become an integral part of our winning team.

**This is a hybrid role based out of our Denver, CO plant requiring 2 days in the office per week.**

**WHAT YOU’LL DO ******

**Customer Support: ** Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty. Complete all assigned responsibilities within the requested timeframes.

**Account management: ** Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction.

**Information Accuracy: ** Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of portal, as appropriate.

**Issue Resolution: ** Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution.

**Technical Support: ** Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries.

**Collaboration: ** Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration.

**Escalation Management **: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed.

**Training **:  Assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency.  Assist with onboarding and training new employees.  Lead customer training sessions on the use of configurators or portals.

**Continuous Improvement **:  Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.

**Qualifications**

**Qualifications:**

- **Education **: High School Diploma or equivalent required; bachelor’s degree is a plus.

- **Experience **: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry.

- **Industry Knowledge **: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer.

- **Technical Proficiency **: Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM.

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

**Verbiage to use under additional information in job description- **The US base salary range for this full-time position is **$22.00 per hour **+ medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

**Why work for Cornerstone Building Brands? **

Our teams are at the heart of our purpose to positively contribute to the communities where we **live, work and play **. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

**Cornerstone Building Brands is an Equal Opportunity Employer. **

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

~~Must be at least 18 years of age to apply.~~

**Note to External Recruiters**

Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.

**Notice of Recruitment Fraud**

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.

A-1 Pallets, Inc. is an extremely environment friendly company that has been competently serving Washington State for over 20 years with exceptional results. Located in Kent, Washington, our company provides high standard pallets and always believes in recycling. We always aim towards achieving results of world class standards with the use of best resources.

Along with pre-designed pallets, A-1 Pallets, Inc. is also an excellent source for providing custom products. With more than 30 years of experience in the pallet industry and steadfast dedication for innovation, our company has become an ‘industry leader’ whose experienced professionals go beyond our esteemed customers’ expectations and deliver products with superior quality control.

Our dedicated and creative workforce has a big hand in our holding a coveted position amongst the leading pallet brands and their extreme hard work has always yielded the best results. We have thus managed to retain a considerable number of people of high standing as our loyal clients.

We strive to maintain its fast services with excellent quality products and never let go an opportunity for betterment. This is among the primary reasons why we are able to establish long term relationships with the companies that use our services and are always more than satisfied. You just need to specify your requirements to us, and we will take care of the rest, delivering you superior quality merchandise devoid of any flaws so much so that we will certainly become your first choice in all your future projects.

Industry: Freight and Package Transportation
Company Size: 201-500 employees

A-1 Pallets, Inc.

**Company Description **

A-1 Pallets, Inc., based in Kent, Washington, has been a trusted provider of high-quality pallets in Washington State for over 20 years. Committed to sustainability, the company emphasizes recycling and the use of top-tier resources to meet world-class standards. Offering both pre-designed and custom pallet solutions, A-1 Pallets, Inc. has become an industry leader known for superior quality control and innovation. The company’s dedicated team of professionals consistently exceeds customer expectations, building long-term relationships with loyal clients through fast service and exceptional products.

**Role Description **

This is a full-time on-site role located in the Greater Seattle Area for a Customer Service Representative. The role involves providing exceptional customer support, resolving customer inquiries, ensuring customer satisfaction, and enhancing the overall customer experience. Additional responsibilities include maintaining communication with clients, addressing product-related concerns, and collaborating with internal teams to improve service delivery.

**Qualifications **

- Strong skills in Customer Service and Customer Support

- Experience in ensuring Customer Satisfaction and creating positive Customer Experiences

- Ability to effectively manage and resolve customer inquiries with professionalism

- Excellent communication and interpersonal skills

- Proficiency in managing multiple tasks and prioritizing effectively

- Familiarity with office software and customer relationship management tools is a plus

- Prior experience in the manufacturing or logistics industry is advantageous

- High school diploma or equivalent required; further education is a plus

Sundayy (Formerly Wiraa) makes job discovery feel less chaotic and more intentional. Instead of jumping between platforms, repeating the same steps, and getting lost in the process, everything is brought into one place so you can focus on what actually matters. No clutter, no confusion, just a clearer way to move forward.

Industry: Technology, Information and Internet
Company Size: 11-50 employees

Sundayy

**About The Company**

Optum is a leading global organization dedicated to delivering innovative healthcare solutions through the integration of advanced technology and compassionate care. With a mission to help millions of people live healthier lives, Optum operates across various sectors of the healthcare industry, including health services, pharmacy benefits, data analytics, and more. The company fosters a culture rooted in diversity, inclusion, and continuous growth, providing its employees with comprehensive benefits and ample career development opportunities. Optum's commitment to health equity and community impact positions it as a trusted partner in transforming healthcare delivery worldwide.

**About The Role**

The Customer Service Representative position is a vital role within Optum's Workers' Compensation & Auto No-Fault division, operating on a national remote basis. This role offers the flexibility to work from anywhere within the United States, supporting the company's mission to streamline workers' compensation and auto no-fault processes. As a Customer Service Representative, you will primarily handle inbound calls from pharmacies, injured workers, case managers, and insurance payers, assisting with medication processing related to workers' compensation claims. Your primary focus will be to deliver exceptional customer service, ensuring timely and accurate resolution of inquiries, while maintaining compliance with privacy regulations such as HIPAA. The role requires a compassionate approach, strong communication skills, and the ability to work efficiently within a fast-paced environment. Training is provided to ensure you are equipped with the necessary knowledge and skills to succeed in your role. This full-time position requires working Tuesday through Saturday during normal business hours, with some flexibility for overtime as needed.

**Qualifications**

- High School Diploma, GED, or equivalent work experience

- Must be 18 years of age or older

- At least 1 year of experience in a related environment such as office, administrative, clerical, or customer service roles

- Proficiency in computer usage, including Windows applications, keyboard, and navigation skills

- Ability to learn and adapt to complex systems quickly

- Availability to work a set 8-hour shift from Tuesday to Saturday during business hours of 11:00 am to 8:00 pm EST

- Flexibility to work occasional overtime and holiday shifts as required

**Preferred Qualifications**

- Experience in healthcare or medical billing

- Ability to troubleshoot computer issues in a virtual work environment

**Responsibilities**

- Handle inbound and outbound calls and emails with pharmacies, injured workers, case managers, and payers regarding workers' compensation claims and prescription fulfillment

- Resolve customer inquiries efficiently, aiming for first-call resolution and timely follow-up

- Build positive relationships through clear, professional communication with clients, patients, and pharmacy partners

- Document interactions accurately within multiple systems and manage multiple priorities effectively

- Support additional business needs as assigned, demonstrating flexibility and teamwork

- Maintain strict compliance with patient privacy and confidentiality standards, including HIPAA regulations

- Meet performance metrics related to efficiency, quality, customer satisfaction, attendance, and policy adherence

- Participate in training sessions and continuous learning to enhance service delivery skills

**Benefits**

- Competitive hourly pay ranging from $16.15 to $28.80, based on experience and location

- Comprehensive benefits package including health, dental, and vision insurance

- Paid training for four weeks conducted virtually from home

- Incentive and recognition programs to reward outstanding performance

- Participation in 401(k) retirement savings plan with company contributions

- Opportunities for career growth and development within the organization

- Flexible remote work environment supporting work-life balance

Equal Opportunity

UnitedHealth Group and Optum are committed to creating an inclusive environment that values diversity and equal opportunity. We provide employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected characteristic under applicable law. We are dedicated to fostering a workplace where all employees can thrive and contribute to our mission of improving health outcomes for communities worldwide.

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. 

With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.

Industry: Airlines and Aviation
Company Size: 10,001+ employees

American Airlines

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

-  This job is a member of the Domestic Airports Team within the Customer Experience Division

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

- Be a safety advocate: Look for safety concerns and address them as needed

- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

- Promote effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)

- Ability to solve complex staffing issues with minimal oversight

- Strong communicator with all levels of the operation

- Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day

- Coordinate assignments for frontline team members to dynamically work flights at gates

- Utilizes GS Realtime and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports

- Being proactive and efficient with time management

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

-  High School diploma or GED Equivalency

**Preferred Qualifications- Education & Prior Job Experience**

-  Previous airport customer service experience

- 2 years experience leading others

- Knowledge of company policies and procedures and functional automation applications

**Skills, Licenses & Certifications**

-  Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action.

- Strong decision making skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement.

- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)

- Applicable valid driver’s license as required by local authorities

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Workforce Management - PHX

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Sr. Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- Sr Customer Service Managers must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- Sr Customer Service Managers must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

- This position is a member of the Airports Team within the Customer Experience Division.

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being. Proposes innovative solutions and inspires their teams to achieve success.

- Be a safety advocate: Look for safety concerns and address them as needed. Identifies and drives opportunities to improve American’s safety culture and reduce operational risks.

- Establishes team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation, Mentors, coaches, and develops future leaders by creating pathways for advancement.

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity.

- Ensures the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements. Mentors Customer Service Managers on how to drive a safe and reliable operation.

- Promotes effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensures adherence to corporate policy/procedure.

- Manages escalated service issues and be visible to your team members when problems arise. May assist and guide peer Customer Service Managers as needed.

- Delivers key corporate and local information to frontline leaders in an efficient and effective manner. Sets the expectations and ensure team members understand the why behind the focus/criticality.

- Leads change management efforts, advocating for and orchestrating change across multiple teams and departments, ensuring changes are sustainable and aligned with organizational vision.

- Identifies and addresses operational bottlenecks by analyzing performance trends and implementing targeted improvements that drive on-time performance and customer satisfaction.

- Takes charge of station initiatives and special projects that extend beyond the usual scope, leading strategic endeavors that drive operational excellence.

- Acts as a point of contact for interfacing with other departments, senior management, and external agencies on shift-related matters that require a higher level of negotiation or collaboration.

- Solves complex, systematic challenges that impact the organization at a strategic level.

- On occassion and for cross-training purposes, serves as a backup for the Manager on Duty position during absences or high-volume periods, which includes, but is not limited to leading frontline leaders.

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

- High School diploma or GED equivalency

- 4+ years of previous leadership experience across various operational roles

- Must be able to work shift work, including weekends and holiday

- Must be able to work on-site at assigned base/location

**Preferred Qualifications- Education & Prior Job Experience**

- Bachelor’s degree or equivalent experience/training preferred but not required

- 2+ years of previous airport customer service and/or hospitality industry experience

- Knowledge of company policies and procedures and functional automation applications

- Project management experience

- Analytical work experience

**Skills, Licenses & Certifications**

- Ability to influence others in order to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Advanced critical thinking skills - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

- Strong leadership and organizational skills

- Advanced decision-making and problem-solving skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook and/or other role specific software programs (i.e. Prime, GETNG, SABRE, GS Realtime, etc.).

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Sr Customer Service Manager, Airports

Our mission is to bring the best new fiction forward. Celebrating and championing emerging authors and the distinctively fresh work they are uniquely capable of writing. Providing our readers with books they might not have found elsewhere. Since our founding in 1926, we’ve chosen many unknown books that later became iconic works of American fiction.

Want to join the club? We’re always looking to hire new teammates, so check out our job posting.

Industry: Online and Mail Order Retail
Company Size: 51-200 employees

Book of the Month

Book of the Month is seeking a Customer Support Team Lead to help manage our high performing customer service team whose focus is delivering exceptional service to our members. This role combines frontline execution with operational problem-solving. You will assist agents as they resolve member inquiries, handle sensitive escalations with care, identify process improvements, and help ensure our service reflects Book of the Month’s commitment to connecting readers with the best new books.

What you will do…

- Manage day-to-day lead tasks for 10-12 agents including approving exceptions, editing responses, managing queue assignments, and noting gaps in training and knowledge

- Serve as an escalation point to agents regarding member issues, and determine which concerns should be raised to BOTM team members

- Support Customer Service Manager by maintaining, updating, and improving the agent knowledge base with new articles for launches and releases

- Effectively communicate key information to BOTM stakeholders in daily, weekly, and monthly reports

- Oversee dispute resolution by maintaining SOPs, and regularly reporting findings and results

- Conduct root cause analyses on member-reported bugs

**About You…**

- 1-5 years of experience in a Customer Service agent role required

- Previous management experience of agents is a plus.

- Excellent time management and organizational skills.

- Excellent ability to de-escalate and deal with challenging situations.

- Proactive and resourceful with the ability to juggle multiple projects at once and prioritize urgent vs. important tasks.

- Strong written communication skills; possessing a high attention to detail when it comes to formatting and accuracy

- Curious-minded and passionate about getting to the root of issues

- Ability to effectively communicate with stakeholders outside of customer service

- Interested in commercial fiction and/or ecommerce

-  Experience with Zendesk is a plus

Salary Range: $66,300 - $75,000

Customer Support Team Lead

Nord-Lock Group is a global leader in bolted solutions. 
In 1982, the original Nord-Lock® wedge-locking technology that safely secures bolted joints was developed. Since then, our range of innovative bolting technologies and expertise has grown to be the most comprehensive on the market, incorporating Superbolt™ mechanical tensioners, Boltight™ hydraulic tensioners and Expander® System pivot pins. 
 
Nord-Lock 
Nord-Lock created the original wedge-locking technology that secures bolted joints, even when exposed to severe vibration and dynamic loads. It is impossible for our washer products to loosen unintentionally due to the wedge created underneath the bolt head and nut. 

Superbolt 
Superbolt was the world’s first to revolutionize nuts and bolts with multi-jackbolt tensioning (MJT). Superbolt MJTs take high preload requirements and break them down into manageable torques, using the jackbolts threaded through the nut body. 

Boltight 
Boltight has been at the forefront of hydraulic bolt tensioning for over a decade. Our tensioning tools provide fast, accurate and safe solutions to tighten and loosen multiple bolts simultaneously. 

Expander System 
Expander System is a permanent solution to lug wear, replacing traditional axle pins. It works for first-fit installations, preventing the formation of lug wear, or for aftermarket repairs without the need for welding and line boring - for any machine, make or model. 
 
The Nord-Lock Group believes that no one should have to question the integrity of the mechanical systems that play such a critical role in our way of life. All solutions are developed and manufactured in-house, ensuring they meet the highest standards in the industry. Our team of dedicated experts work closely with customers all over the world. 
Our mission is to safeguard human lives and customer investments. 
Nord-Lock Group is owned by Investment AB Latour that is quoted on the Nasdaq OMX Stockholm.

Industry: Tillverkning av industriella maskiner
Company Size: 501–1 000 anställda

Nord-Lock Group

Hello potential future colleague!

The original wedge-locking company that started in a red barn in Mattmar, northern Sweden, back 40 or so years ago has grown into the global industry leader in bolting and engineering solutions, at a rate such that we need more colleagues for our mission to make the world a safer place.

Most don’t devote a thought to bolts loosening – but we do. Every minute. Every hour. All day. All Year. Our promise to build connections that last goes beyond manufacturing the best bolting technologies to expert support and pioneering digital solutions.

Do you have a strong background and passion for customer service excellence and are looking for a new job opportunity? Then you might be the person we are looking for! We are looking for a Customer Service Rep to support the US and will report to our Customer Service Manager.

In this role as Customer Service, you will support the sales & customer service team's efforts by entering customer orders; reviewing and validating quotations; reviewing and validating customer purchase orders; providing customer support to inside and outside sales team, handling and supporting foreign markets, support of some key strategic accounts.

**Your profile consists of the following areas of experience, knowledge, and responsibility:**

- Reviews customer purchase order (PO) for accuracy and translates PO’s into order entry to be confirmed back to customers.

- Works with inside and outside sales team to validate a request for quotes (RFQ). Works with Engineering team to review customer drawings and applications.

- Works with Inside and Outside Sales team to determine standard or special pricing.

- Aid foreign markets via sales, customer service support, pricing, quotations, and more.

- Support for strategic client accounts including paperwork, documentation, portal/ERP management, quote support, and high level of communication.

- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

- Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

- This list is not all inclusive and may include other duties as assigned and necessary for the operation and management of the business.

**Requirements & Desired Characteristics**

- Minimum of a High School Diploma or equivalent with at least 1 year in a customer service position and/or sales preferably in an industrial products-based industry.

- Ability to demonstrate effective interpersonal skills, as well as sound judgement, professionalism, confidentiality, phone & email etiquette, and good decision-making skills.

- Ability to communicate and develop relationships with both internal and external stakeholders.

- Excellent time management skills, communicate effective and professionally, both verbally and in writing, including email and extensive telephone correspondence.

- Must be able to effectively organize and prioritize a high volume of work.

- Excellent computer skills with proficiency in Microsoft Office.

- Experience with an Enterprise Resource Planning (ERP) system and/or Customer Relationship Management (CRM) system is a plus.

**What We Offer**

- International environment and dynamic workplace

- Modern and spacious office in the Greater Pittsburgh region

- Opportunities to develop and grow professionally

- Genuinely great coworkers who want to see the company and each other succeed

- Top tier health benefits, PTO, company holidays, 401(k) with company match, Paid Parental Leave, and so much more.

**Nord-Lock Group as an employer**

Nord-Lock Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**How To Apply**

Please apply with your CV and cover letter as soon as possible as we are reviewing candidates continuously.

**About Nord-Lock Group**

~~Nord-Lock Group is a global leader in bolting and engineering solutions. Our people are experts in the lifecycle of secure bolted joints, innovators at the forefront of digital solutions and committed to doing business with respect for people and planet. Our brands are all at the forefront of their respective technologies: Nord-Lock® wedge-locking washers, Superbolt® mechanical tensioners, Boltight® hydraulic tensioners, Expander® System pivot pins, and Energy Bolting safety-critical fasteners.~~

~~Nord-Lock Group is owned by the Nasdaq OMX Stockholm-listed company Investment AB Latour and employs 800 people in over 30 countries across the globe. ~~ ~~www.nord-lock.com ~~~~. ~~

Customer Service - US

**Intro**

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

**Why you'll love this job**

- American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.

- CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.

- Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.

- CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

- This job is a member of the Airports Team within the Customer Experience Division.

**What You'll Do**

~~As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.~~

- Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being

- Be a safety advocate: Look for safety concerns and address them as needed

- Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors

- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity

- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner

- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements

- Promote effective communication among departments to engage our team to work together to achieve common goals.

- Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure

- Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty

- Manage escalated service issues and be visible to your team members when problems arise

- Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.

- Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders

**All you'll need for success**

**Minimum Qualifications- Education & Prior Job Experience**

- High School diploma or GED equivalency

**Preferred Qualifications- Education & Prior Job Experience**

- Previous airport customer service experience

- 2 years experience leading others

- Knowledge of company policies and procedures and functional automation applications

**Skills, Licenses & Certifications**

- Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment

- Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

- Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

- Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action

- Strong decision-making skills

- Ability to work independently as well as collaboratively

- Ability to work under demanding operational conditions

- Ability to prioritize and execute with a sense of urgency and preciseness

- Ability to use sound business judgment to resolve issues with internal and external customers

- Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

- Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement

- Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

- Applicable valid driver’s license as required by local authorities, if applicable

- Ability to work extra hours when there are operational needs

- Ability to work rotating shifts including weekends, holidays and days-off

**What You'll Get**

Feel free to take advantage of all that American Airlines has to offer:

- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

**Feel free to be yourself at American**

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Customer Service Manager, Airport Customer Care

At Serenity Mental Health Centers, we understand the challenges of living with mental health conditions and our compassionate, experienced team of medical professionals is here to support your path to wellness every step of the way. We offer specialized treatments, including Transcranial Magnetic Stimulation (TMS), Ketamine Therapy, ADHD Testing, and Medication Management, personalized to your unique needs. 

We treat a variety of mental health conditions such as Major Depressive Disorder, Anxiety Disorders, PTSD, Bipolar Disorder, OCD, ADHD, and more. Take the first step toward a brighter future and visit serenitymentalhealthcenters.com to schedule your consultation today!

Industry: Mental Health Care
Company Size: 51-200 employees

Serenity Healthcare

**Location: ** Jacksonville, FL

E**mployment Type: ** Full-Time

**Compensation: ** $70,000-$80,000 + bonus

Serenity is hiring a **Customer Service Manager ** to take full ownership of a high-volume service location — the team, the floor, the numbers, and the member experience. This is a role for someone who has already figured out how to run a busy operation and is ready to do it somewhere that will push them further. You'll be expected to lead visibly, develop your people relentlessly, and keep the standard high even when things get complicated. If your background is in hospitality management, multi-unit retail, or high-volume service operations, you'll walk in already speaking the language. No industry-specific experience required — full training provided from day one.

**What You'll Be Responsible For**

- Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality

- Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability

- Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for

- Manage scheduling, team coverage, and workflow logistics so the operation runs without gaps

- Track location KPIs — volume, efficiency, quality scores — and use that data to make real operational decisions

- Identify underperformance early and address it directly, with clarity and follow-through

- Keep your team developing — not just meeting the bar, but raising it over time

- Represent the location's performance clearly to leadership with data and context

**What We're Looking For**

- 10+ years of leadership or operations management experience in a high-volume, service-driven environment of 20+ employees

- Background in hospitality, upscale retail, or premium service operations is a strong advantage — if you've run a location where member or guest experience drove every decision, you already know what this job feels like

- You've managed KPIs, had direct performance conversations, and have the outcomes to show for both

- Confident communicator — equally effective with your team on the floor and with leadership in a review

- You don't wait to be told something is off — you see it, own it, and fix it

- Operationally disciplined and consistent, regardless of how busy the floor gets

- No industry-specific licensure or background required — comprehensive training and onboarding included

**Nice to Have**

- Experience in relationship-based service, concierge operations, or member-facing sales environments

- Background managing teams through rapid growth or significant operational change

- History of building internal pipelines — people you've developed who have moved into bigger roles

**Compensation & Benefits**

- $90,000+ annually plus bonus incentives

- 90% employer-paid medical, dental, and vision coverage

- 401(k) retirement plan

- 10 PTO days to start, 15 after year one + 10 paid holidays

**About Serenity**

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members looking for better outcomes. We run elevated, high-standard service locations and we take the quality of that experience seriously at every level. The people who lead our locations set the tone for everything — and we look for leaders who understand that the details are the job, not a distraction from it. If you've built your career running operations where cutting corners wasn't an option, you'll be at home here.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Customer Service Manager

Orion is a wealthtech powerhouse delivering an integrated suite of fully connected, disruptive technology and investment solutions on an open architecture platform.

Our tech-enabled fiduciary process empowers financial advisors to seamlessly attract new clients, connect planning goals to investment strategies, and help achieve each investor’s unique definition of financial success.

Orion is committed to understanding the needs of growth-minded advisors which directs our M&A and product development strategies. We’ve made it our goal to seamlessly connect each stage of the advisor-client relationship with solutions that are fully connected yet provide the flexibility and choice to be adopted in its entirety or as stand-alone components that complement existing capabilities.

Combined, our brand entities, Orion Advisor Tech, Orion Portfolio Solutions, Brinker Capital Investments, Redtail Technology, and TownSquare Capital, create a complete offering that empowers firms to broaden their offering, increase efficiency, and spur growth. 

Supporting over 5 million technology accounts and thousands of independent advisory firms, Orion is the platform of choice for all growth-focused advisory firms looking to strengthen their client relationships, gain a competitive edge in a crowded marketplace, and build strong, profitable businesses

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Orion is committed to having a diverse and inclusive workforce. Individuals seeking employment at Orion are considered without regards to age, color, disability status, ethnicity, genetic information, national origin, race, religion, gender, sexual orientation, gender identification, veteran status or any other factor protected by law. 

Our Social Media Disclosure: https://bit.ly/3oTnWu7

Industry: Financial Services
Company Size: 1,001-5,000 employees

Orion

**About This Opportunity**

As a Customer Service Manager, you will supervise and coordinates activities and operations of customer service department and staff. The Customer Service Manager provides mentoring, leadership, and business planning objects to supervisor(s) and teams. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

Location:

Candidates must work in-office at one of the following locations for at least 3 days per week: Lehi, UT

**In This Role, You'll Get To**

- Oversee & manage a team of 5 - 15 Customer Service Representatives (CSR I, CSR II, CSR III), including hiring, training, and developing talent; assigning work; conducting performance appraisals; making salary recommendations; coaching; and administering corrective actions as needed

- Mentor and support team members through instruction, real-time feedback, and modeling effective practices that build capability and confidence

- Take escalations from Customer Service Representative(s) III

- Assess team capacity, monitor workload distribution, and optimize resource utilization to meet business objectives and service standards

- Conduct regular one-on-one and team meetings to review priorities, remove barriers, and align efforts toward business goals

- Manage monthly stats for the department

- Send timesheet details to Human Resources

- Identify process improvement opportunities and delivers operational efficiency to support functional and enterprise goals

- Monitor NPS comments and assign callbacks to Customer Service Representatives II or III or specialists as necessary

- Be fluent with the following Salesforce tasks: creating quick texts, creating dashboards, and case queue management.

- Performs other duties as assigned by supervisor

- This is an in office leadership position that follows our company's hybrid work model.

- These duties fall in line with the duty requirements of the FLSA Administrative Exemption

- Foster an inclusive, collaborative environment that encourages open communication, learning, and engagement

**Skills Needed to Perform the Job**

- Must be able to respond to requests and communicate with clients, co-workers, and vendors in person, via telephone, and email.

- Basic competence in duties and tasks of supervised employees.

- Extensive knowledge of the functions and department processes.

- Strong organizational, problem-solving, and analytical skills

- Ability to manage priorities and workflow

- Excellent customer service and interpersonal skills.

- Demonstrated ability to supervise and motivate subordinates.

- Good judgement with the ability to make timely and sound decisions

- Creative, flexible, and innovative team player

- Commitment to excellence and high standards.

- Excellent written and verbal communication skills.

- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

**We're Looking For Talent Who**

- Has a High school diploma or equivalent as required

- Has a Bachelor’s degree as preferred

- Has a minimum of three (3) years of call center or customer service experience as required

- Has a minimum of one (1) year of experience working to obtain knowledge of CRM databases as required

- Has minimum of one (1) year of lead or supervisory experience as required

- Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

**Recommended Skills**

Conflict Resolution, Cross-Functional Collaboration, Decision Making, Management Reporting, Performance Management (PM), Project Management, Relationship Management, Risk Management, Strategic Thinking, Technical Proficiency

**Salary Range**

$67,262.00 - $100,159.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parental leave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

**About Us**

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to **create raving ****fans **ensures we consistently exceed client expectations. Thinking differently is in our DNA—we **innovate always **, push boundaries, and reject the status quo to deliver transformative outcomes. Together, we **support one another ** and **see it through ** to success, driving our collective achievements and those of our clients.

Manager, Customer Service

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts. More information about Staples is available at www.staplesadvantage.com.

This page supports Staples’ eCommerce and direct sales business and careers. For news or positions related to Staples® stores, visit the Staples Stores page.

Industry: Retail Office Equipment
Company Size: 10,001+ employees

Staples

Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Success factors for this role include **flexibility ** and **efficiency **across multiple contact channels (phone, email, or chat) while striving to deliver exceptional **quality.**

**Start Date if Selected: ** May 18, 2026

**What you’ll be doing:**

- Routinely interact with customers who require assistance resolving issues that may be complex or escalated

- Perform research and determine optimal resolution

- Provide timely follow-up and follow-through

- Collaborate with multiple teams (internal and external)

- Document details related to the nature of customer contacts

- Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

**What you bring to the table:**

- Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience

- Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need

- Readily takes action and steps up to handle tough issues, displaying a can-do attitude

**Basic Qualifications:**

- Previous customer service experience

- Distraction-free, designated workspace/home office

- High Speed Internet

- Ability to perform basic equipment troubleshooting and PC/hardware set up

- Must be able to work 9:00 AM - 5:30 PM Eastern time for training during the first 7 weeks

- After training, must be able to work 11:30 AM - 8:00 PM Eastern time, including 1 weekend day (weekend day TBD)

**Preferred Qualifications:**

- 2+ years Customer Service experience within the past 5 years

- High School Diploma or GED

- Previous work from home experience

**We Offer:**

- Inclusive culture with associate-led Business Resource Groups

- 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

~~The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. ~~

Customer Service Representative II

A global healthcare technology leader — boldly attacking the most challenging health problems facing humanity with innovations that transform lives.

Industry: Medical Equipment Manufacturing
Company Size: 10,001+ employees

Medtronic

We anticipate the application window for this opening will close on - 16 Apr 2026

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.

In this exciting role as a Customer Service Representative III within Medtronic’s call center environment, you will have responsibility for providing timely telephone support to customers while simultaneously entering data into the Medtronic Business System. Provides product and basic technical support in a positive and professional manner to both customers and end users. Interfaces with internal departments to meet job objectives and fulfill customer requirements.

Responsibilities may include the following and other duties may be assigned.

- Properly documents product complaints, service requests and inquiries generated by customers.

- Issues Return Goods Authorizations to return reported product for service and/or exchanges.

- Creates, coordinates, tracks and provides follow up for customers on Sales Orders.

- Escalates customer requests and issues for resolution when appropriate to a Technical Services Specialist.

- Stays up to date on and follows, all procedures related to the job which can affect the quality of products and services provided to customers.

- Possesses basic understanding and knowledge of products supported and service lines.

- Receives and processes fax, mail and/or on-line network inquiries.

- Reviews daily routine reports for accuracy of data entry.

- Contacts customers as follow up to open Return Goods Authorizations.

- Provides weekly updates of all open orders and RGAs in order to properly close out any aged requests.

**Must Have:**

High School diploma or equivalent with minimum of 4 years of relevant experience in Customer Service or Healthcare.

**Nice to Have:**

Medical device experience

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R.

- 214.2(h)(4)(iii)(A) is required.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

**U.S. Work Authorization & Sponsorship**

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

**Benefits & Compensation**

**Medtronic offers a competitive Salary and flexible Benefits Package**

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$40,800.00 - $61,200.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

**About Medtronic**

Medtronic benefits and compensation plans

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Customer Service Representative III

Home to a respected and energetic cultural arts scene, celebrated restaurants featuring flavors from 35 countries, world-renowned theater groups and the brains behind U.S. space exploration, Houston is a diverse metropolis brimming with personality. 

With nearly 21,000 concerts, plays, exhibitions and other arts programs presented in Houston annually, residents and visitors have access to a wide variety of cultural programs. On any given night, it's a safe bet that there's a show somewhere in Houston's Theater District. More than 2 million people visit the Downtown area each year to attend one of the city's world-class performances. Within the Museum District you will find eighteen world-class institutions, including the Menil Collection, Museum of Fine Arts, Houston and the Houston Museum of Natural Science are clustered in this area, drawing a reported seven million visitors to the district each year.

Houston’s restaurant scene is as ethnically diverse as its 4 million residents. ForbesTraveler.com ranked Houston as one of the best restaurant cities in America. The city is jam-packed with more than 8,000 tempting eateries that feature culinary flavors from more than 35 countries.

With 56,405 acres of total park space, Houston rates first among the nation's 10 most populous cities in total acreage of park land. The 165 public and private golf courses around the city and teams in nearly every major professional sport keep sports fever high year-round.

The city also employs over 22,000 full-time staff to keep the city running. We are always looking for everyone from Engineers to IT Professionals, from entry level to executive level. Check back here for current postings, follow us on Facebook at www.facebook.com/cohcareers or on Twitter @COHCareers for all the up to date recruitment happenings!

Industry: Government Administration
Company Size: 10,001+ employees

City of Houston

**Position Overview**

**Applications Accepted From: **All Persons Interested

**Division: ** Human Services

**Section: ** Area Agency on Aging

**Reporting Location: **8000 North Stadium Dr.

**Workdays & Hours: ** Monday – Friday, 8:00 AM – 5:00 PM

*Subject to Change*

**Description Of Duties / Essential Functions**

- Must have knowledge of the programs and services available to consumers through Harris County Area Agency on Aging and Care Connection Aging Disability Resource Center with the ability to understand the needs of consumers to provide information and referrals. Utilize the statewide database program to enter client information for assistance.

- Provides quality customer service to consumers through various forms of communication, i.e. phone, email, mail or in person including referrals to other local, state or governmental agencies. Ability to handle and resolve complex customer complaints.

- Ability to adapt as a team player who can gather information, work with numbers, understand policies and diverse populations to determine eligibility for social service programs in a fast-paced environment.

- May mentor or function in a lead capacity to give direction to other team members and provide training on best practices and may assist management in ensuring performance goals are met.

- Maintain, monitor and/or prepare documents, records, reports or training materials.

- Possess a professional attitude in a fast-paced work environment

- Highly developed sense of integrity and commitment to customer satisfaction.

**Physical Effort**

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

**Work Environment**

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.

**Minimum Requirements**

**EDUCATION REQUIREMENTS**

Requires a high school diploma or a GED.

**Experience Requirements**

Three (3) years of administrative or customer service related experience are required.

**Substitutions **: Associate's degree may be substituted for up to two (2) years of experience.

Bachelor's degree may be substituted for the years of experience.

**License Requirements**

None.

**PREFERENCES**

- Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

- Able to work untraditional hours (after 5pm) and flex-time if needed.

- Exceptional organizational skills, strong ability to prioritize tasks and duties, possess critical thinking skills with the ability to multi-task, excellent written and oral communication skills.

- Great interpersonal skills with the ability to interface and work with all facets of the organization. Also, proven experience with Microsoft Office products, excel, etc.

- In addition, preference shall be given to eligible applicants proficient in The State's data management systems (PeerPlace) processes and a work history of working with Aging and Disability programs.

**GENERAL INFORMATION**

**Selection / Skills Tests Required**

Department may administer skills assessment test

**SAFETY IMPACT POSITION: **Yes

If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.

**SALARY INFORMATION: GENERAL FUNDED POSITION**

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

**Pay Grade: 16**

**Application Procedures**

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period**. Applications must be submitted online at: www.houstontx.gov .**

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-8357.

If you need special services or accommodations, 832-393-4632 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

**EOE Equal Opportunity Employment**

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

CUSTOMER SERVICE REPRESENTATIVE III

Through the years the Nurse Practice Act has focused on public protection. Today’s Board utters the strides made by pioneers of nursing regulation, their foresight of organizational needs, political finesse, sensitivity to emerging issues and the human condition and their responsiveness to societal changes set the direction for the future.

Industry: Government Administration
Company Size: 11-50 employees

Alabama Board Of Nursing

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00057285

You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

I. TITLE: Customer Service Representative II (0134) (A13)II. DEFINITION:Will assist with coordinating the workflow and coverage of the Customer Service department for the agency. Will perform responsible customer service tasks for both internal and external agency customers. Will respond to customer phone and written inquiries within set parameters and time frames. Will be required to research questions and provide answers in a professional and timely manner. Will assist with the receptionist and other document processing duties. Moderate latitude for independent decision-making.III. QUALIFICATIONS:A. Personaland#183; High degree of personal integrityand#183; Self-reliant and exercises good judgmentand#183; Motivated to accomplish assigned tasks efficiently, effectively, and independentlyand#183; Able to communicate respectfully and effectively with co-workers and the publicand#183; Punctualand#183; Patient and calm under pressureand#183; Flexible and able to adapt to changeand#183; Team-oriented to accomplish department and agency goalsand#183; High degree of organizationB. Educationaland#183; High school graduation or equivalent plus two years of college. (Four years of related post high school customer service experience may be substituted for college requirement.)and#183; 1-3 years of experience in a call center environmentC. Knowledge, Skills, and Abilitiesand#183; Ability to work in a high-volume, fast-paced call center environment.and#183; Ability to compose written business correspondence.and#183; Knowledge of laws and regulations relevant to the agency.and#183; Knowledge of office practices and administrative procedures.and#183; Ability to establish and maintain effective working relationships with supervisor, peers, agency staff, and external customers.and#183; Skill in the use of standard office equipment, personal computers, and software packages, specifically word processing and spreadsheet applications.and#183; Ability to handle stressful situations and customers with challenging personalities appropriately.and#183; Comply with all agency policies and procedures, including but not limited to, applicable confidentiality, security, and safety rules, regulations, and standardsIV. WORK SUPERVISED BY: Program Supervisor III- Customer ServiceV. ESSENTIAL FUNCTIONS:and#183; Will meet exceed performance metrics and quality assurance standards.and#183; Will knowledgeably and respectfully answer phone inquiries a minimum of 7.5 hours per day.and#183; Will answer written inquiries from internal and external customers via e-mail and phone.and#183; Will assist in training other staff members.and#183; Will research general agency questions and provide results to staff.and#183; Will file documents for other agency departments upon request.and#183; Will assemble and mail applications upon customer requests.and#183; Will comply with agency policies, procedures, including but not limited to applicable confidentiality, security, safety rules, regulations, and standards.and#183; Will assist all agency departments with general clerical duties upon request of the supervisor.and#183; Contributes to agency Goals and Objectives.and#183; Adheres to agency ethics and human resources policies.VI. CONDITIONS OF EMPLOYMENTand#183; Refer to the personnel manual.and#183; This position is non-exempt from the Fair Labor Standards Act.and#183; Work hours will be between 8:00 a.m. and 5 p.m.and#183; Required minimum of two (2) days in the office per week.and#183; Remote Work Environment: Maintain a productive and professional home office, including a reliable Internet connection, computer equipment, and a quiet workspace.Milit ry Crosswalk:Army: Enlisted: 15P 42A 56M 68G Officer: 420ANavy: Enlisted: RS SN YN YNS Officer: 741XCoast Guard: Enlisted: YN Officer: PERSMarine Corps: Enlisted: 0100 0111 4133 Officer: 0170Air Force: Enlisted: 3F1X1 3F5X1 Officer: No military equivalentSpace Force: Enlisted: No Military Equivalent Officer: No military equivalentThe Texas Board of Nursing is an Equal Employment Opportunity Employer and does not dis-criminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran in its hiring and recruitment process. Veterans' and former foster youth employment preferences are granted as required by law. The Texas Board of Nursing participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Qualifications: III. QUALIFICATIONS:A. Personaland#183; High degree of personal integrityand#183; Self-reliant and exercises good judgmentand#183; Motivated to accomplish assigned tasks efficiently, effectively, and independentlyand#183; Able to communicate respectfully and effectively with co-workers and the publicand#183; Punctualand#183; Patient and calm under pressureand#183; Flexible and able to adapt to changeand#183; Team-oriented to accomplish department and agency goalsand#183; High degree of organizationB. Educationaland#183; High school graduation or equivalent plus two years of college. (Four years of related post high school customer service experience may be substituted for college requirement.)and#183; 1-3 years of experience in a call center environment

BON 26-10 Customer Service Rep II

Inizio Engage (previously Ashfield Engage) is a global strategic, commercial and creative engagement partner that specializes in healthcare. Combining our unique mix of consultation, creation and activation expertise with the latest technology, we design and deliver tailored solutions that inspire lasting change.

Breakthroughs in science. New technologies. Economic uncertainty. Global events. Regulatory changes. It’s tough to keep up. And for our clients, the pace of change is only increasing.

But, for those who can adapt fast enough, this unprecedented change represents an unparalleled opportunity.

That’s why at Inizio Engage we’ve brought together a group of more than 7,000 experts, working in more than 20 countries. A passionate, diverse team with global reach and local knowledge. Together, we partner with our clients to challenge conventional thinking to empower people to make better health decisions and enhance treatment outcomes across the globe.

Industry: Hospitals and Health Care
Company Size: 5,001-10,000 employees

Inizio Engage

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Representing clients on a variety of projects via inbound/outbound telecommunication which may include:

- Enroll qualified patients into patient Support programs and other manufacture offers

- Triage callers to the appropriate resources

- Intake of product quality complaints or adverse events

- Provide appropriate program level information

- Pre-screen potential volunteers for enrollment into clinical/medical research trials

- Enroll participants in educational seminars

- Collect demographic data and disposition for product, sample and literature fulfilment

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

**What’s in it for you?**

- Competitive compensation

- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions

- Employee discounts & exclusive promotions

- Recognition programs, contests, and company-wide awards

- Exceptional, collaborative culture

- Best Places to Work in BioPharma (2022, 2023, & 2024)

- Certified Great Place to Work (2022, 2023, 2025)

**What will you be doing?**

- Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.

- Accurately collect information required by individual programs and correctly capture in specific program databases.

- Exhibit effective communication and tele-management skills.

- Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.

- Possess effective organizational skills, including working with multiple projects simultaneously.

- Adhere to all company policies and Standard Operating Procedures.

- Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.

- Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

**What do you need for this position?**

- Associates Degree or equivalent work-related experience

- Bachelor’s degree preferred

- Minimum of 2 years work experience in a call center setting preferred

- Experience working remote preferred

- Excellent verbal, written and listening communication skills.

- Competency with a computer keyboard and mouse.

- Pleasant telephone manner.

**About Inizio Engage**

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: **We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, **and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.health/

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Inbound Customer Service Representative

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