At Medix Infusion, we are passionate about helping patients navigate their treatment using physician prescribed medical infusion and injectable therapies for chronic or acute illnesses.

Industry: Hospitals and Health Care
Company Size: 201-500 employees

Medix Infusion

Savvy Admin PROD

Job Type

Full-time

**Description**

Medix Infusion is seeking a dedicated and detail-oriented Scheduling Coordinator to join our team. As a Scheduling Coordinator, you will be responsible for scheduling, rescheduling, and canceling patient infusion appointments. The Scheduling Coordinator must communicate professionally with referral sources and patients and will work closely with the Insurance, Intake, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

This is an onsite role at our corporate office, open Monday through Friday, from 8:00 AM to 8:00 PM. You’ll be part of a supportive, close-knit team in a dynamic, fast-paced environment that is deeply focused on delivering exceptional, patient-centered care.

Medix Infusion is a technology-driven healthcare platform enhancing patient care and access to infusion therapies, specializing in disease management and infusion pharmacy services for chronic and acutely ill patients, especially in underserved communities. We offer personalized home and in-suite infusion therapies, ensuring convenience and comfort. Our expert team provides a comprehensive range of treatments, including anti-infectives, biologics, IVIG, and other injectables, making each patient’s journey as smooth as possible.

**Key Responsibilities**

- Schedule and reschedule patient appointments according to physician orders.

- Cancel appointments as directed and complete appropriate patient follow-up.

- Review patient medical records and orders prior to upcoming appointments to ensure orders are valid, future appointments are scheduled, and overbooking has not occurred.

- Update schedules as changes occur and follow up with any identified deficiencies in the scheduling process.

- Document timely and accurately in the EMR system.

- Coordinate patient care with multi-disciplinary teams, including pharmacy, insurance, and third-party entities.

- Communicate new patient appointments with referral sources.

- Complete follow-up tasks as assigned.

- Assure work is completed in a timely manner to prevent delays in patient care.

- Attend departmental meetings and in-services as requested.

- Assist with the orientation and training of staff.

- Demonstrate courteous, compassionate, and professional behavior at all times.

- Be proficient in computer skills, including Outlook, Microsoft Teams, Word, and Excel.

- Perform all other assigned duties.

**Required Qualifications**

- High school diploma or equivalent.

- Experience in medical insurance verification, patient scheduling, as a Medical Assistant, or other healthcare environment required.

- Local Candidates Only.

- Medical Assistant with 2 years office experience preferred.

- Strong verbal and written communication skills.

- Must be organized and work well under fast-paced conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, and reading. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

**Why Join Us?**

- Compassionate Team: Join a dedicated team focused on exceptional patient care.

- Supportive Environment: Thrive in a positive work culture with growth opportunities.

- Competitive Compensation: Enjoy a comprehensive benefits package and competitive pay.

- Excellent Culture: Rated highly by our employees (NPS Score).

- Patient-First Approach: We treat others as we want ourselves or our families treated.

- Integrity: We are committed to doing the right thing in all situations.

- Team-Oriented: Work in a collaborative environment with an emphasis on positive intent.

- Comprehensive Benefits: Health and life insurance, voluntary dental/vision insurance.

- Retirement Savings: 401(k) plan with company contributions.

- Paid Time Off: Enjoy paid holidays and vacation time.

Medix Infusion offers a dynamic work environment, opportunities for professional growth, rewarding career challenges, and competitive compensation. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Medix Infusion will only employ individuals who are legally authorized to work in the United States. Any offer of employment is conditioned upon the successful completion of pre-employment screenings.

Scheduling Coordinator

FronteraCare clinics provide diagnosis, ABA therapy, and ongoing support for families navigating autism.

We understand how overwhelming it can feel when you’re searching for resources to help your neurodiverse child. That’s why we offer timely virtual evaluations, in-home ABA services, and a supportive community that connects you with trusted experts, so you're not on this journey alone.

From your first question to your child’s progress milestones, we’re here with clarity, guidance, and a path forward... because every family deserves the chance to thrive.
We’re solving the access gap by bringing behavioral healthcare directly to families through in-home ABA services and secure virtual sessions. Our technology also reduces the administrative workload for BCBAs, giving them more time back in their day to spend with kids. That means more families can get the high-quality care they need, sooner.

With our blend of compassionate clinical expertise and advanced, AI-powered evaluations, families anywhere can receive a thorough virtual autism diagnosis in less than two weeks and start therapy without long waits or exhausting travel. From your first conversation with us to your child’s first day of therapy, we’re here with understanding, guidance, and a clear path forward.

Industry: Health and Human Services
Company Size: 51-200 employees

FronteraCare

**FronteraCare delivers life-changing autism services to children and families across New Mexico and Colorado. We provide high quality diagnostic evaluations and ABA therapy, partnering closely with parents, grandparents, foster parents, and other caregivers to create individualized care plans rooted in each child's unique strengths, needs, and family context.**

Our clinicians are committed to evidence-based, compassionate care that helps children with autism thrive. We believe the best outcomes are when families are at the heart of the treatment. By combining clinical expertise with family insights, we help children build skills, gain confidence, and thrive.

**Our Mission**

Our mission is to expand access to exceptional diagnostic and behavioral healthcare for every child, no matter where they live or their circumstances.

The schedule for this role is 6:30am-3:30pm Mountain Time.

**Job Summary: Scheduling Coordinator at FronteraCare**

FronteraCare is seeking a dynamic Scheduling Coordinator to oversee and enhance the appointment scheduling process for services across our clinics in New Mexico and Colorado. This pivotal role demands exceptional organizational, communication, and leadership skills to ensure accurate scheduling, optimize clinician availability, maximize utilization of authorized hours, and drive operational efficiency. As the primary liaison for clients, clinicians, and administrative staff, the Scheduling Coordinator will also play a key role by contributing to process development in our fast-paced startup environment.

**Key Responsibilities:**

**Client Scheduling Management:**

- Coordinate, schedule, and reschedule client appointments, maximizing clinician availability and ensuring alignment with client needs.

- Monitor client attendance and proactively address conflicts, cancellations, and no-shows to maintain seamless service delivery.

- Confirm appointments with clients and caregivers, and implement reminder systems to enhance attendance rates.

- Maintain accurate and up-to-date scheduling records, promptly communicating any changes to clients and clinicians.

**Staff Coordination & Support:**

- Collaborate closely with clinicians to manage scheduling across all stages of client care.

- Align staff schedules with availability and clinical capacity, addressing conflicts, time-off requests, and changes efficiently.

- Ensure that clients are matched with staff based on both client needs and staff qualifications.

- Assist in developing and maintaining group therapy schedules where applicable.

- Coordinate with onboarding and recruiting to establish shadowing schedules for incoming behavior technicians.

- Proactively identify technician staffing needs based on client schedules, clinician recommendations, and service capacity, and communicate hiring needs to the recruiting team in a timely manner.

**Client & Caregiver Engagement:**

- Serve as the main point of contact for clients and caregivers for any scheduling-related inquiries, changes, or issues.

- Address concerns with professionalism and empathy, ensuring a positive experience for clients and their families.

**Communication & Collaboration:**

- Communicate effectively with staff regarding their schedules, changes, and any special requests.

- Collaborate with Human Resources, Intake, Recruiting, and Clinical teams to ensure adequate staffing levels.

- Ensure all stakeholders are informed of any changes to schedules, providing timely and clear communication.

- Supporting processes to maintain comprehensive and accurate data on staff and client schedules.

**Process Development & Improvement:**

- Continuously evaluate and improve scheduling processes to enhance efficiency and effectiveness.

- Identify opportunities to reduce cancellations and maximize clinician utilization, contributing to workflow optimization and improved client satisfaction.

- Implement scheduling best practices and assist in the development of new policies and procedures.

**Qualifications:**

- 1+ year of ABA scheduling, Registered Behavior Technician experience in addition to healthcare scheduling, or dispatch experience required.

- Strong organizational skills, attention to detail, and ability to manage competing priorities

- Excellent communication skills, both written and verbal.

- Ability to work collaboratively across different teams and disciplines.

- Experience in scheduling, customer service, or administrative roles, preferably in healthcare or human services.

- Familiarity with scheduling software and data management tools is a plus.

**Details**

- This is a remote position open only to candidates residing in the following states: AZ, CO, FL, GA, ID, NM, OK, TX, or UT.

- The estimated compensation range for this position is $24-27 per hour.

- Join FronteraCare and be a vital part of a dedicated team that is making a difference in the lives of children with autism across New Mexico and Colorado!

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include health benefits, 401(k) plan, and PTO per year.

Compensation: $24 USD - $27 USD

**Why Join Us**

At Frontera Care, you will be part of a mission-driven, supportive team making a real difference for children and families. We provide the tools, resources, collaboration you need to focus on what matters most: delivering high-quality, family-centered care. If you are passionate about helping children with autism, and want to grow your career while transforming access to care, accessible healthcare, we would love to welcome you to our team.

TransPerfect Connect is a leading provider of Global Contact Center services, and remote interpreting solutions including Over-the-Phone Interpretation (OPI), video remote interpretation, as well as multilingual email and chat support.

Industry: Translation and Localization
Company Size: 1,001-5,000 employees

TransPerfect Connect

**TransPerfect Is More Than Just a Job…**

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

**Who We Are**

TransPerfect Legal (TL) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TL delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.

**TransPerfect Legal **is a division part of the family of companies that form TransPerfect.

**What You Will Be Doing**

Scheduling Coordinators are responsible for maintaining a day to day calendar of all client scheduled events, staffing them with the appropriate vendor personnel, and liaising this information between sales, clients, and the vendors. Additionally, they are required to accurately set up the assignments and documentation in various databases in order for it to be followed correctly throughout the life of the assignment internally.

- Schedule depositions, arbitrations, meetings…etc in our internal database

- Confirm the next day’s calendar with all clients / vendors

- Staff those proceedings with applicable independent personnel

- Answer client emails in regards to scheduling

- Assist in educating sales on the scheduling process, and handling correspondence for sales when necessary

- Answer the office phones as needed

- Document key information in job folders for each assignment in regards to client requests, production needs, and billing

- Proactively source new vendors for future assignments

- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

**Who We Are Looking For**

**Required Skills and Qualifications:**

- Minimum Bachelor’s degree or its equivalent

- Multi-tasking capabilities

- Capable of staying organized throughout the day

- Strong attention to detail

- Excellent and confident communication skills, both written and oral

- Ability to work well under pressure while maintaining professionalism

- Occasionally handle after hours/weekend email responses

**Desired Skills And Experience**

- Relevant industry or like-minded office experience

- Previous challenging / high demand role

- Knowledge of legal terminology / court reporting industry

**Where Your Career Is Going**

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jump start your career, we want to hear from you! All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

**Why TransPerfect**

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.

**Compensation range **: $55,000-65,000

**Benefits: ** Company benefits - Optional

Mortgage Connect delivers a customized, superior consumer experience to support your brand integrity, assure regulatory and compliance standards, and reduce processing costs. From our flexible operation structure to our interactive reporting and communication tools, your client dedicated teams tailor the entire process around your specifications, ensuring your borrower's first experience with you leads to a rewarding life-time relationship. We take that responsibility very seriously.

Industry: Financial Services
Company Size: 1,001-5,000 employees

Mortgage Connect, LP

We are in the business of loan modifications and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of closings in a timely manner.

**What You Will Do**

As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for all closing orders. In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.

**Client Service**

- Coordinate scheduling assignments between signing agent, borrower, and clients

- Handle incoming calls from signing agents, borrowers, and clients regarding scheduling

- Follow client-specific scripting call dialogue

- Meet company production, fee, and turn time standards as set forth by department Manager

- Monitor incoming scheduling emails

- Complete requests for reschedules and cancellations

- Establish and maintain relationships with signing vendors and clients

- Address vendor payment questions/issues as necessary

**Communicate and Collaborate**

- Communicate openly and respectfully with clients, team members, and leaders

- Communicate with closing teams regarding all unscheduled closings and title not cleared files to obtain approval to schedule

- Maintain open communication with closing team members and post-closing auditors

- Track and report daily work to team leader

- Answer incoming phone calls that roll to Vendor Hotline queue

- Cross train in answering the company phones, CPL, Patriot Act, and bankruptcy searches

- Cross train in Vendor Management and Signing Only to provide coverage during peak times

- All other duties assigned

**What You Will Bring**

- High school diploma or equivalent

- 1-year customer service experience

- Must possess good organizational skills

- Strong multi-tasking abilities in a fast-paced environment

- Excellent written and verbal communication skills

- Proficient with MS Office and office equipment

- MS Excel skills are a plus

If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!

Pay Range: $20 - $23/Hourly

**What We Offer**

- Competitive payrates based on skills and experience

- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts

- Rest and relaxation: Paid holidays and generous PTO based on tenure

- Community and Philanthropy: Paid volunteer time

- Paid Maternity and Parental Leave

- Contribute to your future: 401K plan and robust continuous learning opportunities

- Work Perks Program: Access to discounts that help save money in your daily life

**Is this the ideal location for you?**

Mortgage Connect is committed to offering a flexible work environment for this role. This is a **remote role **, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

**Who We Are**

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “~~The 5C’s” ~~: **Connect **, **Collaborate **, **Communicate **, **Care **, and **Celebrate **. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

~~All onboarding employees will be required to complete a pre-employment background check and drug screening.~~

~~We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com ~~

Good Day Farm’s approach to cannabis is straightforward: Good People. Good Cannabis. Good Day. The core of our mission is to deliver high quality cannabis products and support and educate our communities on the tremendous healing benefits of this medicinal plant—and it all starts with our people. Our leadership team is comprised of seasoned executives from the cannabis world and established professionals from other industries who have joined forces to manifest the Good Day vision of becoming the premier cannabis brand in every state in the Southeast United States. Good Day Farm is exceptionally well-funded through cash equity (with zero debt) and is on strong footing to execute this plan and go public in the coming years. Despite all our strengths, we know we cannot achieve our goals without the talent– and so we’re looking for the best, brightest, and most determined individuals in the industry and beyond to join our team at this is the pivotal moment in history– the end of cannabis prohibition in the United States.

Industry: Alternative Medicine
Company Size: 1,001-5,000 employees

Good Day Farm

**About The Role**

The Retail Scheduling Coordinator will manage labor scheduling and timecard administration across Good Day Farm dispensary locations in their assigned region. This role plays a critical part in optimizing workforce planning, ensuring compliance with payroll and labor guidelines, and enhancing the employee and guest experience by aligning staffing levels with business needs. The Retail Scheduling Coordinator will work closely with Field Leadership, Operations, HR, and Finance to maintain efficient scheduling practices and payroll accuracy.

**Essential Duties & Responsibilities**

- Scheduling & Workforce Planning

- Plan, create, and post retail schedules in a timely manner while ensuring adherence to payroll budgets, labor targets, and schedule quality guidelines.

- Adjust schedules as needed to accommodate changes in business demands, employee availability, and compliance with labor laws.

- Maintain scheduling records and reports to monitor labor trends and improve efficiency.

- Provide insight and feedback regarding emerging trends, staffing models, and traffic patterns to positively influence team productivity and the guest experience.

- Payroll & Timecard Management

- Oversee timecard management, including tracking attendance, managing missed punches, and processing timecard edits.

- Ensure payroll processing is accurate by verifying hours worked, breaks, and overtime by labor laws and company policies.

- Serve as the primary point of contact for employees and managers regarding timekeeping issues, schedule adjustments, and payroll discrepancies.

- Work closely with HR and Payroll teams to address and resolve pay-related concerns.

- Communication & Cross-Functional Collaboration

- Act as the main liaison for all scheduling and timecard-related inquiries, ensuring clear communication with store leadership and employees.

- Partner with HR and Compliance teams to ensure adherence to company labor policies and employment regulations.

- Support Field Leadership by providing workforce analytics and insights to improve labor forecasting and scheduling efficiency.

- Assist in implementing scheduling software updates and best practices to enhance operational effectiveness.

- Performs other duties as assigned.

**Qualifications**

- 3+ years of experience in workforce scheduling, payroll administration, or retail operations.

- Strong understanding of labor laws, scheduling software, and payroll processes.

- Proficiency in workforce management systems, timekeeping software, and Excel.

- Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced retail environment.

- Strong communication skills with the ability to collaborate across multiple teams.

- Detail-oriented with strong organizational skills to ensure compliance and efficiency in scheduling.

- Experience in the cannabis, retail, or hospitality industry is a plus.

**Education And Experience Requirements**

- Bachelor’s degree or equivalent.

- Two to four years of experience in a related field.

- Three plus years of multi-unit management.

- Entrepreneurial mindset.

- Business development and strategy implementation knowledge.

- Strong leadership and decision-making skills.

- Ability to sell,manageand drivegrowth.

- Excellent customer relationship management skills.

**Physical Requirements**

- Prolonged periods of sitting at a desk and working on a computer.

- The ability to travel via vehicle or plane as needed.

At Good Day Farm, we are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.

Retail Scheduling Coordinator

Aisle & Abroad is a modern wedding, event, and destination experience studio specializing in beautifully curated celebrations and meaningful journeys. We help clients plan weddings, local events, honeymoons, anniversary trips, and personalized destination experiences with intention, creativity, and care.

Our focus is on crafting seamless, memorable moments—whether it’s walking down the aisle, celebrating a milestone, or exploring a new destination. By blending thoughtful planning, tailored recommendations, and elevated service, we create experiences that reflect each client’s vision and story.

At Aisle & Abroad, we believe life’s most important moments deserve exceptional settings and stress-free planning. Our team is committed to providing professional support, organized coordination, and a warm, personalized approach for every celebration and journey.

From the aisle to abroad, we’re here to bring your most meaningful moments to life.

Industry: Hospitality
Company Size: 11-50 employees

Aisle & Abroad

**Position Overview**

We are seeking a highly organized and detail-oriented **Remote Scheduling Coordinator ** to support appointment setting, reservation coordination, and general scheduling activities in a remote environment. This position focuses on accuracy, communication, and administrative support to ensure a smooth and efficient client experience.

This role is ideal for individuals who are dependable, organized, and comfortable working independently using digital tools.

**Key Responsibilities**

- Coordinate scheduling requests, appointments, and reservations

- Maintain accurate calendars, client records, and scheduling details

- Communicate professionally with clients via email, phone, and online platforms

- Confirm appointments and review scheduling details for accuracy

- Provide general administrative and customer support

- Follow established processes and scheduling procedures

- Assist with updates, changes, and client requests as needed

- Collaborate with internal teams to support scheduling needs

**Qualifications**

- Strong written and verbal communication skills

- Excellent organizational skills and attention to detail

- Comfortable using online systems and scheduling tools

- Ability to manage multiple tasks in a remote environment

- Customer service, administrative, or scheduling experience preferred

- Reliable internet access and ability to work from home

**What We Offer**

- Flexible remote work environment

- Structured onboarding and ongoing guidance

- Opportunities for growth based on performance

- Supportive and collaborative team setting

**Work Environment**

This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.

**Apply Today**

If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Remote Scheduling Coordinator (Work From Home) | Training Provided

Headquartered in Arizona, Banner Health is one of the largest nonprofit health care systems in the country. The system owns and operates 28 acute-care hospitals, Banner Health Network, Banner – University Medicine, academic and employed physician groups, long-term care centers, outpatient surgery centers and an array of other services; including Banner Urgent Care, family clinics, home care and hospice services, pharmacies and a nursing registry. Banner Health is in six states: Arizona, California, Colorado, Nebraska, Nevada and Wyoming.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Banner Health

**Department Name:**

Patient Contact Ctr Imaging

**Work Shift:**

Day

**Job Category:**

Marketing and Communications

**Estimated Pay Range:**

$19.06 - $28.60 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team of Health Schedulers. Within this position you will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required. Answering patients' questions regarding basic medical questions and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. You must be able to communicate well with our patients and provide extraordinary customer service. There is room for growth and this role offers great stability. Our positions are REMOTE and you can work in any Banner approved states.

**A successful candidate should have a designated area away from distractions to complete this job, attend all training sessions, have established internet connection and able to complete a hardwired internet connection. This position also requires someone who is comfortable working with multiple scheduling systems at a time and navigate through the systems effortlessly while staying organized and viewing 8 or more windows at a time. This is a high-volume call center that requires you to be on the phone back-to-back handling inbound calls of 50+. You may be asked to assist/ cross train in other scheduling departments when needed.**

**Call Center, Health Care, Front Desk, Receptionist OR Customer Service highly desired.**

**Full Time Shifts: ** Will vary between the hours of 6:00am-7:00pm, Monday through Friday, depending on the department needs. Saturday 5-hour shift may also be required from 8am-1pm for some departments.

**Departments: ** Hospital Imaging Centralized Scheduling, Banner Imaging, Primary Care, MD Anderson Cancer Center and Specialties such as Orthro, Sports Meds, Urology, Neurology, Peds etc.….

**Openings: ** We currently have a few openings for each department which will be discussed during the interview process.

**Training: ** Remote- M-F 8am-4:30pm, this can change depending on department needs, equipment will be provided. Cameras are required during trainings and meetings.

**Shifts are not flexible to accommodate personal appointments during the day. This is a call center role that requires you to work scheduled hours due to business needs.**

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

**Position Summary**

This position is responsible for scheduling across the system for physicians, medical facilities and medical practices by coordinating all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits and setting payment expectations to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures and company facilities, this position provides accurate and timely information to create an experience that is easy, empathetic and differentiated in the marketplace.

**Core Functions**

-  Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.

-  Effectively schedules appointments, tests and/or procedures leveraging various electronic medical record / scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.

-  Obtains patient demographics, insurance information and necessary documents required to secure authorizations, referrals, or other data as determined by various facilities and insurance carriers. Responsible for obtaining and properly documenting all necessary and accurate data during the intake/registration process. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.

-  Provides patients with information, pre and post-test instruction, provides location of appointment and directions. This position answers questions as necessary within guidelines and protocols. Refers questions to medical offices as appropriate. Ensures patient has “no surprises” at point of service by setting payment expectations, as well as, providing estimated payment detail where applicable.

-  Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels. Anticipates patient and provider needs and responds accordingly.

-  Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents are received prior to appointments and ensures that orders are compliant with each facility’s policy.

-  Where applicable, collects pre-payments and verifies insurance coverage to ensure “no surprises” and enable patient ease.

-  Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information.

**Minimum Qualifications**

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with minimum of 1 or more years of customer service or related experience in a healthcare setting, such as medical office/clinic or hospital scheduling. Other acceptable experience includes lab, medical transcription, medical assistant or receptionist in a medical setting or other equivalent experience. Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional solutions and service-oriented demeanor at all times. Effective ability to build customer loyalty through positive customer interactions and provide an easy experience. Demonstrated ability to utilize computer and typing skills.

Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company’s customer information systems. Must possess excellent organizational and time management skills. Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.

**Preferred Qualifications**

Experience in an in-bound call center or scheduler in a practice management environment preferred. Knowledge of payor contract terms and processes preferred. Some level of familiarity with medical terminology strongly preferred. Knowledge of payor contract terms and processes is preferred.

**Additional Related Education And/or Experience Preferred.**

**EEO Statement:**

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy

Healthcare Scheduler

Find Scheduling Coordinator jobs with Savvy's AI Recruiter. Browse thousands of opportunities from top companies including remote positions. Our AI-powered system matches you with roles that fit your skills and experience.