Select Medical made a commitment more than 20 years ago to deliver an exceptional patient care experience that promotes healing and recovery in a compassionate environment. We have honored that promise by helping define the nation's standard of excellence in specialized hospital and rehabilitative care.

Today, we have grown to more than 50,000 colleagues caring for more than 82,000 patients every day across our care continuum. Select Medical is one of the largest operators of critical illness recovery hospitals, rehabilitation hospitals, outpatient rehabilitation centers and occupational health centers in the United States.

Select Medical and its parent company, Select Medical Holdings Corporation (NYSE: SEM), are based in Mechanicsburg, Pennsylvania. We are honored to be recognized by Forbes as one of America’s Best-In-State Employers in Maryland, Missouri and Pennsylvania for 2021.

Select Medical provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. http://careers.selectmedical.com

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Select Medical

Savvy Admin PROD

**Position: **Medical Front Office - Patient Service Specialist

**Location: **319 A Southbridge Street Auburn, MA 01501

**Type of Employment: ** PRN, as needed

**Schedule: **Weekdays (TBD)

**Compensation: **$17 to $19/hour (depending on experience )

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team

- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

**Minimum Qualifications**

- High School Diploma/GED required

**Preferred Qualifications**

- Insurance Verification Experience

-  Year of Scheduling Experience

Medical Front Office - Patient Service Specialist

**Position: **Patient Service Specialist

**Location: **Portsmouth, NH

**Type of Employment: ** Fulltime

**Schedule: **Monday/Wednesday/Friday (7am to 4pm) & Tuesday/Thursday (9am to 6pm)

**Compensation: **Starting at $20/hour (Pending experience)

When patients enter our outpatient physical therapy center in Portsmouth**, ** we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

**Why Join Us: (benefits for full-time at 32+ hours/week)**

- Start Strong: Our mentorship and orientation programs ensure a successful transition

- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings

- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team

- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

**Minimum Qualifications**

- High School Diploma or GED required

**Preferred Qualifications**

- 1 Year of Front Desk Experience

- Insurance Verification Experience

- Health Care Experience

**Position: **Patient Service Specialist

**Location: **Fairmont, WV

**Type of Employment: **Per-Diem

**Schedule: **Monday - Friday (hours vary)

**Compensation: **$15.00 - $18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in **Fairmont, ** we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team

- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

**Minimum**

- High School Diploma or GED

**Position: **Patient Service Specialist

**Location: **Norristown, PA

**Type of Employment: **Per Diem

**Schedule: ***Hours not guarantee*

**Compensation: **$17.00 - $19.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Norristown**, ** we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team

- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

**Minimum**

- High School Diploma or GED

**Preferred**

- 1 Year Front Desk experience

- 1 Year of Medical Office Experience

**Position: **Patient Service Specialist

**Location: **Estero, FL

**Type of Employment: **Full-time

**Schedule: **Monday-Friday; Schedule Varies

**Compensation: **$17/hour (pending experience)

When patients enter our outpatient physical therapy center in Estero, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

**Why Join Us**

- Start Strong: Our mentorship and orientation programs ensure a successful transition

- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings

- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team

- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

**Minimum Qualifications**

- High School Diploma or GED

- 1 Year of Front Desk Experience

**Preferred Qualifications**

- 1 Year of Medical Office Experience

- 1 Year of Scheduling Experience

**Position: **Patient Service Specialist

**Location: ** 1274 Congress St, Portland, ME

**Type of Employment: ** Full Time

**Schedule: **Weekdays - Varies

**Compensation: ** $17.00 - $20.00/hour (based on experience)

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

**Why Join Us: (benefits for full-time at 32+ hours/week)**

- Start Strong: Our mentorship and orientation programs ensure a successful transition

- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings

- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team

- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

**Minimum Qualifications**

- High School Diploma/GED required

**Preferred Qualifications**

- Insurance Verification Experience

- 1 Year of Medical Office Experience

- 1 Year of Front Desk Experience

**Position: **Patient Service Specialist

**Location: ** Norcross, GA

**Type of Employment: **Full Time

**Schedule: **Weekdays - Varies (40 hours weekly)

**Compensation: **Starting at 16/hr (pending experience)

When patients enter our outpatient physical therapy center in Norcross**, ** we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

**Why Join Us: (benefits for full-time at 32+ hours/week)**

- Start Strong: Our mentorship and orientation programs ensure a successful transition

- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings

- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team

- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

**Minimum Qualifications**

- High School Diploma or GED

- 1 Year of Front Desk Experience

- 1 Year of Medical Office Experience

- Health Care Experience

**Preferred Qualifications**

- Insurance Verification Experience

- 1 Year of Scheduling Experience

- Customer Service Experience

**Position: **Patient Service Specialist

**Location: **Tampa, FL (Dale Mabry Hwy)

**Type of Employment: **Full-time

**Schedule: **Monday-Friday, Schedule Varies

**Compensation: **$15.00-$20.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Tampa, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

**Why Join Us**

- Start Strong: Our mentorship and orientation programs ensure a successful transition

- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings

- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team

- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

**Minimum Qualifications**

- High School Diploma or GED

- 1 Year Front Desk experience

**Position: **Patient Service Specialist

**Location: ** Suwanee, GA

**Type of Employment: **Full Time

**Schedule: **Weekdays - Varies (40 hours weekly)

**Compensation: **Starting at 15/hr (pending experience)

When patients enter our outpatient physical therapy center in Suwanee**, ** we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

**Why Join Us: (benefits for full-time at 32+ hours/week)**

- Start Strong: Our mentorship and orientation programs ensure a successful transition

- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance

- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings

- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out

- Schedule patient appointments in person and via phone

- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team

- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

**Minimum Qualifications**

- High School Diploma or GED

- 1 Year of Front Desk Experience

- 1 Year of Medical Office Experience

**Preferred Qualifications**

- Insurance Verification Experience

- 1 Year of Scheduling Experience

- Customer Service Experience

**Details/Schedule**

- Center Location: Silver Spring, MD

- Type of Employment: Per Diem/PRN **Hours are not guaranteed**

- Hours: Hours vary based on coverage requests/needs

- Salary: $18.00 - $21.00/hr (Pending experience)

- This position will provide coverage for our centers throughout Montgomery County with occasional coverage requests in Washington, DC.

- This position is PRN/Per Diem which means that it does not offer guaranteed or consistent hours.

- This is not a full time, or remote position.

When patients enter our center in Silver Spring, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.

**In This Role, Typical Responsibilities Include The Following**

- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit

- Schedule patient appointments in person or over the phone

- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team

- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

- Provide patients with pertinent information about their next appointment as they check out

- Respond to requests for information from patients, providers, and coworkers

**Minimum Qualifications**

- High School Diploma or GED required

**Preferred Qualifications**

- Health Care experience

- Insurance Verification experience

**Physical Requirements**

- Ability to walk, stand, bend, and reach consistently throughout a work day/shift

- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift

- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics

- Ability to carry office supplies up to 10lbs

- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction

- Ability to speak and hear sufficiently to understand and give directions

You've been there before. You see an interesting way to make a routine in your life easier and decide to try it out. Unfortunately, it turns out that your expectation didn't really match up with reality. It happens! That's why we do our homework by vetting our manufacturing processes and test our products – of course, for quality, but also to ensure it does what you expect it to do.

We're here in St. Louis, Missouri researching, designing, and testing products to solve problems and make your life a little bit easier. Have an issue? Our U.S.-based customer care team will be glad to have a chat and make it right.

Looking for a rewarding next chapter of your career?  We've always got an eye out for talented, passionate people who want a collaborative work environment.

Everyone has a voice at S&T INC. so whether you're a numbers person or a more creative type, your opinion matters.  We all have different backgrounds and life experiences, and in our offices, we believe it's important to consider as many unique perspectives as possible to deliver thoughtfully designed products to our customers.

That's where you come in.

Industry: Manufacturing
Company Size: 51-200 employees

Schroeder & Tremayne, Inc.

**Customer Service **

Company: Schroeder & Tremayne, Inc.

Location: St. Louis, MO

http://www.stproducts.com/

Position Status: Full Time

**Who We Are: **

Schroeder & Tremayne, Inc. is a family-owned, consumer products company that creates innovative solutions to everyday dilemmas! We design, develop, market, and distribute our product lines directly to consumers via social-commerce platforms as well as to some of the largest retailers around the world. Our product collections center around home & housewares, impulse, pet, health & beauty, and automotive appearance accessories. We own two brands: S&T INC. and VIKING Car Care.

**What You Will Be Doing: **

The Customer Service Specialist is the frontline expert who ensures that customer inquiries and issues are addressed with professionalism and care. They act as the bridge between the consumer and the company, providing support and information while also gathering valuable feedback to enhance products and services.

- Responding to Customer Inquiries. This includes answering questions about products and services through various channels like phone, email, chat, Amazon, TikTok, and Shopify messages.

- Troubleshooting problems and providing solutions to customer complaints and concerns, potentially escalating complex issues to relevant departments.

- Offering accurate and comprehensive details about the company's products and services, including usage and features.

- Assisting with tracking shipments and managing returns or exchanges.

- Addressing customer reviews on all platforms, gathering customer feedback and sharing with relevant teams to improve products and services.

- Fostering positive relationships with customers through friendly and professional communication.

- Assisting with invoicing for non edi customers, including Amazon.

- Submitting creator sample order entries into Shopify for shipment.

- Tracking MCF orders.

**Qualifications and Skills **

- Excellent written and verbal communication abilities to interact effectively with customers.

- The capacity to understand customer issues, analyze them, and develop efficient solutions.

- Becoming an expert of the company's products and services to provide accurate information and assistance.

- A genuine desire to help customers and ensure their satisfaction.

- The ability to use relevant computer systems and software.

- The ability to handle customer interactions calmly and understand their perspective, especially when they are frustrated.

- The skill to manage a workload effectively, prioritize tasks, and respond promptly to customer inquiries.

**Benefits: **

We offer a competitive benefits package including 401(K) with employer match, medical, vision, dental, life, LTD, FSA, and paid time off. We work in the office Monday through Thursday. Fridays we work remotely.

Schroeder & Tremayne, Inc. is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer.

Customer Service Specialist

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 39 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS affiliates operate 73 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Community Health Systems

~~As a Remote Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.~~

**Our Team Members Enjoy a Robust Benefits Package Including**

-  Paid Time Off (PTO)

- Comprehensive Health Benefits - Medical, Dental & Vision

-  401k with company match

- Tuition reimbursement

~~The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.~~

**Essential Functions**

- Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.

- Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.

- Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.

- Provides triage support for common issues related to platforms, applications, and back-office processes.

- Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.

- Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.

- Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.

- Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.

- Performs other duties as assigned.

- Complies with all policies and standards.

- This is a fully remote opportunity.

**Qualifications**

- H.S. Diploma or GED required

- Associate Degree or some college coursework in a related field preferred

- 1-2 years of customer service experience required, preferably in a call center or help desk environment required

- Familiarity with CRM software and customer service tools preferred

**Knowledge, Skills And Abilities**

- Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.

- Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.

- Excellent problem-solving and critical-thinking abilities.

- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

- Detail-oriented with a strong focus on accuracy and quality.

- Demonstrated ability to work independently and as part of a team.

- Strong interpersonal skills and the ability to build rapport with customers and colleagues.

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

~~This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer. ~~

Remote Medical Customer Service Specialist

Welcome to the official LinkedIn company page of WA State's Department of Social and Health Services (DSHS).

At Washington State’s largest agency, we work to transform the lives of over 2.5 million people we serve each year. Our 17,000 employees engage daily with the state’s most vulnerable residents. We are known for our innovative approaches to social services and our strong belief we can accomplish our mission only through strong partnerships with communities and solid government-to-government relationships with Native American tribes.

We envision a state in which all people are healthy, safe, and supported and taxpayer resources are safeguarded. We value honesty and integrity, open communication, pursuit of excellence, equity, diversity and inclusion, and commitment to service. We are nationally recognized for our services to adults and children with a wide range of needs, including elder or long-term care, behavioral health assistance; child and family support; adult rehabilitation; and employment, food, and cash assistance. 

Our many offices are located throughout the state, which is known for its affordable, safe communities and unparalleled recreation, cultural, and educational opportunities.

Join us in Transforming the Lives of Washington State’s most vulnerable citizens. Learn more about where you can be part of this work at www.dshs.wa.gov.

Industry: Government Administration
Company Size: 10,001+ employees

Washington State Department of Social and Health Services

**Description**

**DSHS HCLA - Adult Protective Service Investigators (Social Service Specialist 3)**

Adult Protective Services (APS) is excited to offer multiple opportunities for experienced professionals to join our team as **Social Service Specialist 3s ** in Tacoma, WA. These rewarding careers allow you to grow within DSHS while working alongside a dedicated team committed to protecting vulnerable adults across Washington State.

We're looking for people with strong investigative, critical thinking, and problem-solving skills to independently assess reports of abandonment, abuse, financial exploitation, neglect, and self-neglect. In this role, your ability to gather evidence, conduct timely and thorough investigations, and connect individuals with services that support their safety and dignity will be key to your success.

Opportunities in this job classification that perform unannounced visits in unregulated environments, such as private residences, to conduct investigations for allegations of abuse and/or neglect of vulnerable adult individuals, may be eligible for an additional 10% assignment pay in addition to the advertised salary.

**Some Of What You Will Do**

- Conduct face-to-face interviews with alleged victims, alleged perpetrators, and other collateral contacts.

- Collect and evaluate relevant information to make decisions related to the investigation, services, and outcomes.

- Document all pertinent activity for each investigation and record electronically using computer software application systems.

- Collaborate with law enforcement, judicial entities, families, facilities, local office staff, other regional offices, and community agencies/partners regarding client needs.

- Identify and refer at-risk and vulnerable adults to appropriate service groups.

- Provide client advocacy, consultation, networking, family support, and crisis intervention.

- Prepare and provide testimony at administrative hearings, court proceedings, and criminal, civil, and administrative proceedings.

**Desired Knowledge, Skills, & Abilities**

- Proven ability to assess complex situations and develop effective, practical solutions.

- Strong time management and organizational skills.

- Proficiency in Microsoft Office, accurate data entry, and effective documentation practices.

- Familiarity with Medicaid terminology, regulations, and policies.

- Flexibility and adaptability in response to changing policies and organizational priorities.

- Strong critical thinking skills with the ability to maintain focus under pressure.

- Ability to work independently and make sound decisions, including in urgent safety-related situations.

- Experience assessing risk and ensuring the safety of vulnerable adults or children is highly desirable.

**Who should apply?**

- Professionals with one year of experience as a Social Service Specialist 2, and completion of the agency's Social Service Specialist training program.

OR

- A Master's degree in social services, human services, behavioral sciences, criminal law/justice or an allied field, and one year as a Social Service Specialist 2 or equivalent paid social service experience.

OR

- A Bachelor's degree in social services, human services, behavioral sciences, criminal law/justice or an allied field, and two years of paid social service experience performing functions equivalent to a Social Service Specialist 2.

Equivalent combination of education and/or work experience in social services, human services, criminal law/justice, or an allied field totaling 6 years will substitute in lieu of degree requirement. Practicum work will be substituted for one year of paid social service experience.

A two-year master’s degree in one of the above fields that included a practicum will be substituted for one year of paid social service experience.

**Additional Information**

- These positions require travel to meet business needs.

- A hybrid telework or flexible work schedule may be considered upon successful completion of the training period.

- Employees must successfully complete the formal training course sponsored by their division within one year of their appointment.

- Pierce County employees are eligible to receive an Orca Card for transportation needs.

Bring your compassion, dedication, and professionalism to a role where you’ll be partnering with people to provide support, care, and resources.

**Interested?**

**Along With Your Application, Please Include**

- An updated resume.

- Three professional references with contact information.

**Questions?**

Please reach out to DSHS Recruiter Vincent Hamilton at vincent.hamilton@dshs.wa.gov and reference job number **#01907 **.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

**Supplemental Information**

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

DSHS HCLA Adult Protective Services Investigator

Since 2001, Sherpa has been a trusted partner in staffing, recruiting, and consulting. Headquartered in Charlotte, NC, we specialize in connecting exceptional talent with leading employers locally and nationwide. Our team brings deep market insight and industry expertise across our focus areas of: Accounting & Finance, Human Resources, Business Transformation, Marketing, Corporate Support, and Supply Chain.

Accounting & Finance Staffing:
From staff accountants and financial analysts to CFOs, we recruit finance professionals with precision. Our candidates bring experience in GAAP compliance, audit, FP&A, SEC reporting, and more.

Human Resources Recruiting:
We help organizations build strong HR teams—from HR coordinators to CHROs. Our placements include talent acquisition, employee relations, benefits, DEI, and compliance.

Business Transformation & Project Consulting:
Our consultants support companies through growth, transition, and change. We provide skilled project managers, change management professionals, and ERP implementation support to help organizations achieve strategic goals.

Marketing Recruitment:
We match businesses with creative and analytical marketers, including brand managers, digital specialists, and content creators who drive engagement and lead generation.

Corporate Support Staffing:
Our team sources administrative, executive assistant, and operational professionals who keep businesses running efficiently and executives supported.

Supply Chain Talent Solutions:
From procurement to logistics, we recruit professionals who optimize supply chain operations, including sourcing, inventory management, and global logistics.

At Sherpa, we tailor our approach to each client and candidate. Whether you need contract, direct hire, or project-based support, we help chart a clear path to success—and guide you every step of the way.

Industry: Staffing and Recruiting
Company Size: 201-500 employees

Sherpa | Recruiting, Staffing & Consulting

**Compensation: $24.00/hr**

**Position Overview**

**Job Overview – Customer Service Specialist – 34201**

We are seeking a bilingual (Spanish/English) Customer Service Specialist to join a fast-paced, high-volume call environment. This role is ideal for someone who thrives in a dynamic setting, enjoys problem-solving in real time, and can deliver exceptional customer experiences without relying on scripts.

**Key Responsibilities**

- Handle a high volume of inbound customer calls in both English and Spanish

- Provide accurate information, resolve issues, and ensure a positive customer experience

- Navigate conversations naturally without scripted responses, adapting to each customer’s needs

- Document customer interactions and maintain detailed records in internal systems

- Collaborate with internal teams to resolve complex inquiries

- Maintain professionalism, empathy, and efficiency in a fast-paced environment

**Requirements**

- Fluent in both Spanish and English (spoken and written)

- 1+ years of customer service experience, preferably in a call center or high-volume environment

- Strong communication and active listening skills

- Ability to think critically and respond effectively without a script

- Comfortable handling a high volume of calls daily

- Proficient with computers and customer management systems

- Reliable and able to work a consistent Wednesday–Sunday schedule

**Work Schedule**

- 5 days onsite (Wednesday through Sunday)

- Rotating shifts:

- 7:00 AM – 4:00 PM

- 10:00 AM – 7:00 PM

**Sherpa Benefits**

Sherpa offers benefits to contract employees who meet the following criteria:

- Must be a full-time employee (30+ weekly hours/+130 hours per month) to be eligible

- Medical plan offered is BCBSNC Blue Options PPO

- Premiums will be pre-taxed

- Sherpa pays a portion of the Employee only premium for medical

- 90 day waiting period from date of hire

- Medical, Dental, and Vision plans

**Additional Job Details**

Workplace Policy:

Seniority Level: Entry Level

Linked In Poster:

**About Our Process**

- We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in.

- Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon.

- Candidates for all Sherpa opportunities must be authorized to work in the United States.

- Sherpa is an Equal Opportunity Employer.

In a world where consumers increasingly value self-expression and individuality, the market for hard-to-find fashion, collectibles, and electronics has never been hotter.  

Our global platform offers unique access to current culture while our data-driven, bid-ask model provides buyers with the real-time visibility to know they’re getting a fair price. 

With key leadership and an inspiring vision in place, we believe we’re poised for significant growth: into new product verticals, new audiences, and new geographies. To get there we’re looking for flexible, all-in teammates who are excited by ownership and the opportunity to take on emerging challenges. 

If you’re a doer who’s ready to solve tough problems with plenty of laughs along the way, we’d love to hear from you. We welcome, embrace, and respect all dimensions of diversity. We’re committed to creating an inclusive environment where all team members are valued, supported, and respected—and no, you don’t need to know a thing about sneakers or fashion.

To learn more and check out open roles, head to careers.stockx.com.

Industry: Software Development
Company Size: 1,001-5,000 employees

StockX

**Help empower our global customers to connect to culture through their passions. **

**Why you'll love this role **

As a Customer Service Specialist, you’ll assist our most valued users and resolve escalated concerns for our customers — ensuring that every interaction builds trust, drives satisfaction, and supports long-term loyalty.  You’ll deliver an exceptional experience that builds trust, strengthens relationships, and reinforces why customers choose StockX. In this role, you’ll not only resolve day-to-day inquiries across phone, chat, and email and also identify opportunities to enhance the customer journey, support repeat engagement, and contribute to overall revenue growth.

Your ability to combine exceptional service with a sales and retention mindset will be key. By delivering clear communication, timely solutions, and education on StockX products and processes, you’ll not only resolve issues but also reinforce confidence in the StockX platform — turning each interaction into an opportunity to build value and encourage repeat business.

**What you will do **

- Provide an outstanding customer experience across all channels in all regions, including but not limited to, email, phone, chat, and SMS.

- Handle escalated and complex inquiries with empathy, professionalism, and accuracy.

- Promote customer loyalty and retention by reinforcing the value of StockX and ensuring a positive resolution to every issue.

- Take ownership of customer concerns from start to finish, ensuring timely and effective outcomes.

- Drive customer engagement and repeat use by proactively educating users on StockX features, policies, and programs.

- Balance customer advocacy with business priorities to deliver fair, consistent, and brand-aligned resolutions.

- Identify opportunities to improve customer satisfaction, retention, and sales conversion through service excellence.

- Detect and act on potential fraudulent activity to protect both customers and the StockX marketplace.

- Support top-tier users through programs like Early Seller Payout and Bulk Shipping, ensuring premium service for high-value customers.

- Share insights and feedback from customer interactions to inform improvements across operations, products, and processes.

**About you **

- High school diploma or equivalent required.

- 2–3 years of experience in Customer Service, Sales Support, or E-commerce.

- 1–2 years in a Contact Center environment, including multichannel interactions i.e., phone, chat, email, SMS.

- Proven ability to drive customer retention, satisfaction, and repeat engagement.

- Strong communication, empathy, and active listening skills with a sales mindset that identifies customer needs and solutions.

- Detail-oriented and organized, with strong follow-through and a results-driven mindset.

- Thrives in a fast-paced environment while maintaining accuracy and professionalism.

- Confident in handling escalations, making independent decisions, and owning results.

- Positive attitude, team-oriented, and motivated to contribute to customer loyalty and business growth.

- Flexible to work varying shifts to meet business demands.

~~Pursuant to the various pay transparency laws/acts, the base salary is between $18/hr to $20/hr plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary. ~~

~~Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. ~~

**About StockX**

StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at www.stockx.com.  ~~We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment. ~~

Corpay (NYSE: CPAY) is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions in ways that no other provider can rival.
From vehicle payments and lodging to corporate cards, AP automation, and international payments, Corpay simplifies every aspect of business spending.
With cutting-edge technology, global expertise, and reliable support, Corpay is your trusted partner for saving time, reducing costs, and protecting against fraud.

Industry: Financial Services
Company Size: 10,001+ employees

Corpay

**What We Need**

Corpay is currently looking to hire a Customer Service Specialist within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will support clients by coordinating hotel accommodations and client alignment while delivering exceptional customer service and ensuring clear communication throughout the process. You will report directly to Customer Service Supervisor and regularly collaborate with cross-functional teams across the lodging department.

**How We Work**

As a Customer Service Specialist, Corpay will set you up for success by providing:

- In office set up Wichita, KS

- Company-issued equipment

- Formal, hands-on training

**Role Responsibilities**

The responsibilities of the role will include:

- Communicating with clients to assess and meet service needs

- Coordinating hotel accommodation based on client requirements

- Explaining procedures, costs, and timelines clearly and compassionately

- Utilizing internal tools and external platforms to search and confirm reservations

- Negotiating rates and coordinating directly with clients or hotels

- Handling escalated service issues with professionalism and care

- Maintaining accurate and timely documentation in internal systems

- Managing tasks and follow-ups

- Supporting the department by answering incoming calls and emails

- Performing additional duties as assigned

**Qualifications & Skills**

- High school diploma or equivalent required; college degree preferred

- Minimum 2 years of customer service or administrative experience

- Proficiency with Microsoft Office (Excel, Word, Outlook)

- Strong written and verbal communication skills

- Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting

- Demonstrated problem-solving ability and sound judgment

- Experience with customer databases or case management systems is a plus

- Ability to work collaboratively and independently

**Benefits & Perks**

- Medical, Dental & Vision benefits available the 1st month after hire

- Automatic enrollment into our 401k plan (subject to eligibility requirements)

- Virtual fitness classes offered company-wide

- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

- Philanthropic support with both local and national organizations

- Fun culture with company-wide contests and prizes

**Equal Opportunity/Affirmative Action Employer**

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

**Pay Transparency**

This salary range is provided for Iocations which require such disclosure. Where a position or applicant may fall into a particular wage range depends on several factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15.00 - $17.00 per hour.

- For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.

- #INDOPS

GEICO (Government Employees Insurance Company) offers a variety of insurance such as vehicle, property, business, life, umbrella, travel, pet, jewelry and more.  

The company, which was founded in 1936, is the third-largest auto insurer in the United States and insures vehicles in all 50 states and Washington, D.C.  

GEICO, a member of the Berkshire Hathaway family of companies, constantly strives to make lives better by protecting people against unexpected events while saving them money and providing an outstanding customer experience. Visit geico.com to learn more  

▪️ Building a Diverse Workforce  - We are building a diverse and inclusive workforce. GEICO is dedicated to fostering a workplace where everyone feels valued, respected and supported. Our company is focused on building a diverse workforce through a culture of intentional inclusion.   

▪️ Supporting Our Communities  - Our commitment to being an engaged and involved corporate citizen is important to us. We work with supportive partners across the country that help us provide resources for people in need. Authenticity and inclusiveness are paramount as we give back to our communities.  

GEICO Has Office Locations In: 
Regional offices: 
▪️Buffalo, New York 
▪️Dallas, Texas 
▪️Fredericksburg, Virginia 
▪️Indianapolis, Indiana 
▪️Lakeland, Florida 
▪️Macon, Georgia 
▪️San Diego, California 
▪️Tucson, Arizona 
▪️Virginia Beach, Virginia 
▪️Woodbury, New York 

Service centers: 
▪️Honolulu, Hawaii 
▪️Kansas City, Kansas 
▪️Iowa City, Iowa 

Claims centers: 
▪️Houston, Texas 
▪️Marlton, New Jersey 
▪️Seattle, Washington 

Headquarters 
Chevy Chase, MD

Industry: Insurance
Company Size: 10,001+ employees

GEICO

**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.**

**Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.**

**When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.**

Claims Service Specialist – Tampa, Florida

Salary: $28.29 - $34.24 per hour / $57,000 - $69,000 annually

Claim your career growth as a Claims Service Specialist at GEICO’s Tampa, Florida office and be a part of one of the fastest-growing auto insurers in the United States! If you are motivated, all about solutions, and empathetic to the needs of customers, come grow a fulfilling career with us!

Through our paid, industry-leading training, you will learn the ins and outs of the claims process and be ready to assist our policyholders when they need us the most – during an accident. As a Claims Service Specialist, you will collect facts about the accident, investigate claim details, and collect statements from involved parties. Our policyholders will count on your patience, support, and attention to detail to get them back on the road as quickly as possible. GEICO will also give you the space and grace to explore your abilities and learn new ones. So if you are ready to start growing your career, let’s talk!

**Qualifications & Skills**

- Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction

- Solid computer multitasking skills

- Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities

- Ability to work comfortably and grow in a fast-paced, high-volume call center environment

- Minimum of high school diploma or equivalent, college degree or currently pursuing preferred

- Eagerness to explore new skills and openness to different career paths

#geico700

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

**The GEICO Pledge**

**Great Company: ** At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

**Great Careers: ** We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

**Great Culture: ** We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

**Great Rewards: ** We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

- Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.

- Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.

- Access to additional benefits like mental healthcare as well as fertility and adoption assistance.

- Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Claims Service Specialist

Celero Commerce offers payment processing services, business management software, and data intelligence to small and medium-sized businesses, in one holistic platform. Celero empowers business owners and executives to focus on driving growth and profitability.

Industry: Financial Services
Company Size: 201-500 employees

Celero Commerce

The Customer Service Specialist performs a pivotal role in providing exceptional customer support via telephone, email, and chat. Responsibilities involve resolving payment and account inquiries, ensuring compliance with company guidelines, and fostering positive relationships with clients. This role is instrumental in retaining our existing customer base and contributing to the company's growth.

**Responsibilities**

- Work efficiently within a phone queue to address a diverse range of payment and account inquiries from customers.

- Provide comprehensive and accurate responses by effectively using client systems and established processes.

- Perform data entry tasks to maintain accurate customer records and process requests.

- Troubleshoot and problem-solve customer requests to achieve satisfactory resolutions.

- Develop a strong understanding of the company's products and services, enabling you to assist clients effectively.

- Maintain knowledge of compliance guidelines to ensure customer interactions are aligned with regulatory requirements.

- Participate in job-related classes and webinars to enhance your skills and stay updated on industry trends.

- Adhere to company policies, procedures, and safety standards to ensure consistent and reliable service.

- Collaborate with cross-functional teams to address complex customer issues and provide seamless solutions.

- Perform additional duties assigned as part of your role.

**Experience & Requirements**

- 1-2+ years of experience in the Payments Industry or Merchant Services

- High School diploma required

- Strong call center experience, highlighting your ability to handle customer inquiries effectively

- Self-motivated and capable of working independently with minimal supervision

- Ability to apply broad knowledge across multiple tasks and responsibilities

- Demonstrated capability to work on projects ranging from routine to moderately difficult, including the ability to make decisions regarding issue resolution

- Excellent analytical, organizational, and troubleshooting skills to navigate complex customer inquiries

- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook

- Skillful in maintaining organization while effectively prioritizing tasks and workflows

- Aptitude for understanding, interpreting, and analyzing data to drive informed decisions

- Perform job functions in the best interest of Celero’s financial situation above all else

- Able to navigate ambiguity, while exploring innovative solutions and driving business impact

**Reports to: ** Customer Service Manager

**Start date: ** Immediate

**Location: ** In office, Greenville, SC

**Benefits: **We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match).

~~Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.~~

~~Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization.~~

To learn more about our company, please visit Celero Commerce Facebook, Twitter, and LinkedIn pages:

Valmet is a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. With our automation systems and flow control solutions we serve an even wider base of process industries. 

We aim to become the global champion in serving our customers. Our more than 19,000 professionals work close to our customers and are committed to improving our customers’ performance – every day.

The company has over 220 years of industrial history and a strong track record in continuous improvement and renewal. Valmet’s net sales in 2023 were approximately EUR 5.5 billion.

Valmet’s shares are listed on the Nasdaq Helsinki and the head office is in Espoo, Finland.

Industry: Machinery Manufacturing
Company Size: 10,001+ employees

Valmet

Are you a professional looking to expand your career with a **Pulp & Paper automation industry ** front runner in the **Alabama and Tennessee areas?**

Deciding on your next employer is not a decision to be made lightly. But if you want to work on the front lines of development, shaping the field as you go, keep reading to see what we have to offer!

Our winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals.

As a **Field Service Specialist **, you will provide advisory services to customers who own Valmet analyzer and measurement systems.

**In this role you will**

- Provide customer support for analyzer and measurement systems installed in Pulp & Paper manufacturing process.

- Carry out service calls on a preventative and reactive basis as required, undertaking service and repair of products and systems to deliver against customers’ requirements.

- Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors.

- Report back on the completed service outlining the activities carried out, faults found and any future recommendations for improving the service offering.

- Train customer staff in methods to maintain and repair the equipment, to ensure knowledge is transferred. Conduct audits at customer sites to record and analyze process improvement opportunities.

**Geographical scope: Primarily Alabama and Tennessee.**

**Expectations**

- 4+ Years experience in the field with instrumentation and electromechanics preferably in a pulp and paper manufacturing environment.

- A technical school diploma in instrumentation, electromechanics, or mechatronics.

- A University bachelor’s degree in Electro-Mechanical or similar engineering.

- To be successful in this role, you must be electro-mechanically inclined, computer-based system literate, self-guided, and have a strong work ethic.

- Self-motivated who excels both independently and as part of a team.

- Comfortable handling customer pressure, staying focused, and collaborating effectively.

- Overall travel expectations are up to 75%.

- This position requires a valid driver’s license. Overnight travel will be required within an assigned area.

- Instrumentation background.

- Understanding of paper machines paper making process.

**We offer**

We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a company-funded registered pension plan.

Please note that any offer of employment is contingent upon a background check.

**Additional Information**

Delivering competitive technologies and services is what we do best.  At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

To be included in the recruiting process, please apply directly with us online.

**When everything works together**

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork. Join the team! https://www.valmet.com/careersna

Field Service Engineer

Hard Rock Digital is building the future of online sports betting and interactive gaming.

We’re turning up the volume on sports betting in a bold new way. Known the world over for our famous cafes, casinos, hotels, and rock memorabilia collection, our newest venture takes the same Hard Rock ethos and brings it to the newly expanding online sports betting industry here in the USA. Headquartered in Hollywood, Florida, with offices in New Jersey, Austin, and Toronto, we are a fast-paced team dedicated to building an unrivalled betting experience for millions of sports fans everywhere.

Industry: Software Development
Company Size: 501-1,000 employees

Hard Rock Digital

**What are we building? **

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

**What’s the position? **

Our Customer Service specialist will report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success.

Overall duties include:

- Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice)

- Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital)

- Meet and exceed quality goals, productivity targets, and regulatory requirements

- Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms

- Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible.

- Re-prioritize and adapt to an ever-changing environment

- Operates in a team environment providing support in all areas and being agile in your day-to-day workflow.

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.

**What are we looking for? **

You will be a positive, confident, and enthusiastic Customer Service Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements.

- 2+ years of experience in a customer-facing role multi-channel role.

- Availability to work flexible hours.

- Confidence to work in a hybrid environment.

- Work From Home Requirements:

Must have at least 25MBPS internet connection plan / speed

Must have a private & quiet area to work at home

- Demonstrate personal excellence by remaining positive in difficult situations

- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation

- Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required.

- Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail.

- Ability to learn and adapt to changing software and processes.

- Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred.

- Excellent interpersonal, communication, verbal, and written skills

- Empathy, curiosity, humility, and flexibility.

**What’s in it for you? **

We offer our employees more than just competitive compensation. Our team benefits include:

- Competitive pay

- Medical, Dental, and Vision Coverage Options

- Employee Discounts

- Advancement opportunities

- Start-up culture backed by a secure, globally recognized brand.

- Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

-

**Roster of Uniques **

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)

Specialist - Customer Service

Tivoli, LLC is a 58 year old company that specializes in linear LED products. With our strong history in the advancement and development of linear lighting, we are a proven company with a long history in LEDs having been the first to introduce indicator type LEDs into tubing, aisle and step lighting products over 20 years ago.  The Tivoli brand has often been copied and in fact, ‘Tivoli type’ lighting is often referenced.  However, there is no substitute for original Tivoli products. Tivoli has always incorporated quality manufacturing and materials into their products.  Tivoli products are made to withstand extreme environments and are UL , cULus and ETL listed.
 
As a manufacturer, we are uniquely focused on ‘the right light’ – color temperature and output - for low ambient cove and niche applications.  Most other commercial manufacturers in US are focused on higher output led illumination. Although lighting is our business, color is our concern. By utilizing our expertise with color mixing LEDs we have created incandescent color equivalents and even improvements to incandescent utilizing led color mixes.
 
Tivoli products continue to evolve with the changing needs of the market.  As LED technology has advances, so have Tivoli products. Tivoli’s new line of award-winning architectural LED based products incorporate the latest LED’s with quality characteristics of illumination along with the energy saving advantages. We strive to create innovative illumination using quality products at competitive prices and providing superior service to our customers. Tivoli specializes in small source applications that create the sparkle that can delineate a project.
 
Our products are manufactured and assembled in the U.S., located in Tustin, California by an experienced team of over 50 employees. Many of Tivoli's dedicated staff have over 20 years of service within the company, providing our customers with ongoing support.

Industry: Appliances, Electrical, and Electronics Manufacturing
Company Size: 51-200 employees

Tivoli

We are seeking an experienced Customer Service Specialist to join our growing team. If you have experience in lighting sales or customer service, interested in joining a dynamic fast paced environment, and working on some of the most notable architectural projects in the U.S. and abroad, we want you to join our team!

The Customer Service Specialist plays a critical role at Tivoli, a leading linear lighting company specializing in the commercial and theatrical lighting industry. The candidate should be a highly motivated team player with a great work ethic and a can-do spirit. The right person will also be a good communicator with excellent organizational skills. We value the ability to collaborate and learn with other team members. We provide the freedom for each person to perform their tasks and responsibilities, with the expectation of high performance in return.

**Essential Duties and Responsibilities: **

- Answer incoming customer inquiries.

- Collaborate with management teams to stay updated on new products, services, and policies.

- Order entry into ERP system.

- Ensures the accuracy of all orders and quotes.

- Engages with clients in a friendly and professional manner while actively listening to their concerns.

- Offers support and solutions to customers in accordance with Tivoli’s customer service policies.

- Other duties as assigned by the manager.

**Qualifications: **

- High school diploma or equivalent (Associate’s degree in Business Administration or related field is a plus), 2+   years college preferred.

- Proven experience in order entry, customer service, or a related field.

- Excellent communication skills (written and verbal).

- Strong attention to detail and accuracy.

- Excellent computer skills including MS Word, Excel, Outlook, Teams, Adobe Acrobat and ERP system is a huge   plus!

- Ability to multitask and prioritize in a fast-paced environment.

- Self-starter.

- Team player.

- Positive attitude.

**Preferred Qualifications: **

- Experience in the lighting industry or a related field.

- Familiarity with ERP/MRP system.

- Familiarity with Salesforce.

**We Offer: **

- Competitive salary and benefits package.

- A collaborative and inclusive work environment.

- The chance to make a significant impact on diverse projects that drive company success.

We take pride in delivering top-notch products and exceptional service to our clients. Join our dedicated team and contribute to your continued success!

Bioventus®Inc. (Nasdaq: BVS) develops Innovations for Active Healing and its mission is to make a difference by helping patients resume and enjoy active lives. The Company has products focused in three vertical markets:  pain treatment, restorative therapies and surgical solutions.  Established in 2012, Bioventus is headquartered in Durham, NC. The company has more than 1,200 employees worldwide and its international headquarters is in Hoofddorp, The Netherlands. 

Bioventus also has offices in Memphis, TN, Farmindale, NY, Valencia, CA, Hod Hasharon, Israel and Mississauga, Ontario, Canada. Bioventus works with patients, payers and health care providers throughout the world. Visit www.Bioventus.com and find us on Twitter @bioventusglobal.

Industry: Medical Equipment Manufacturing
Company Size: 1,001-5,000 employees

Bioventus

**Are you ready to work for a more active world?**

At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.

Working in a call enter environment as a Customer Service Specialist you are responsible for providing superior customer service to patients, physicians and their office/clinical staff, wholesalers, specialty pharmacies and our sales force. Our focus is to provide accurate information and assistance to our customers at the first point of contact.

What you'll be doing

- Enters orders for customers and sales force using an on-line order entry system. Continually verifies the accuracy of all data entered in the system and maintain records from all patient and customer interactions.

- Communicates regularly with patients to trouble shoot issues (product, shipping, pricing) and provides resolution in order to restore confidence in our products and services.

- Coordinates/initiates product complaints by collecting and documenting data from the patient to determine if the issue is a compliant or a service request. Escalates complaints to proper personnel for resolution. Issues RGAs for product returns. Prepares packaging materials, FAA documents for dangerous goods, and any other materials for returning product.

- Performs necessary inventory computer transactions to move, issue and transfer inventory for shipment, and billing and/or internal charges.

- Process product sample request per established sample program procedures.

- Follow departmental procedures for ACD system availability.

- Other duties will be assigned such as handling FedEx non-deliverables, Exogen unknown returns, serial number swaps, call statistics, servicing issues, various reporting and other daily responsibilities and projects.

What you'll bring to the table

- High school education; and

- Minimum 3 years successful customer service/customer contact experience involving problem resolution and order entry using an on-line computer terminal. SAP experience is preferred.

- Call center experience is a plus.

- Experience with MS office software such as word, excel, and outlook. ( or similar software)

**Are you the top talent we are looking for?**

Apply now! Hit the “Apply” button to send us your resume and cover letter.

~~Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. ~~ ~~All ~~~~individuals, regardless of personal characteristics, are encouraged to apply. ~~

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