Since its beginning in 1902, Cedars-Sinai has evolved to meet the healthcare needs of one of the most diverse regions in the nation, continually setting new standards for quality and innovation in patient care, research, teaching and community service.

Today, Cedars-Sinai is widely known for its national leadership in transforming healthcare for the benefit of patients.

Cedars-Sinai receives consistent recognition for our excellence. Our awards include; being named one of America’s Best Hospitals by U.S. News & World Report, receiving the National Research Corporation’s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles, achieving the longest-running Magnet designation for nursing excellence in California, and being recognized as The Advisory Board Company’s 2017 Workplace of the Year, an award Cedars-Sinai has won three years in a row. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement.

Cedars-Sinai is a leader in the clinical care and research of heart disease, cancer and brain disorders, among other areas. Pioneering research achievements include using cardiac stem cells to repair damaged hearts, developing minimally invasive surgical techniques and discovering new types of drugs to target cancer more precisely.

Cedars-Sinai also impacts the future of healthcare through education programs that encompass everything from highly competitive medical residency and fellowship programs to a biomedical science and translational medicine PhD program, advanced training for nurses and educational opportunities for allied health professionals. Most notably, Cedars-Sinai demonstrates a longstanding commitment to strengthening the Los Angeles community through wide-ranging programs that improve the health of its most vulnerable residents.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Cedars-Sinai

Savvy Admin PROD

**Job Description**

The Lead Patient Service Representative functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a range of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of Patient Service Representative administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage.

Duties and Responsibilities:

- Leads huddles to supervise, assess and evaluate department workflow.

- Provides orientation and training for administrative staff.

- Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds.

- Manages the patient care flow and assists with overseeing CS-Link message pools.

- Monitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions.

- Manages the physicians’ master schedules and coordinates all schedule changes, teaches staff accordingly, and makes recommendations for schedule improvements.

- Provides assistant to patients by explaining policies, procedures, or services using administrative knowledge and direct inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution.

- Assists with administrative support activities to address physician and staff concerns such as facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.

- Handles patient and provider correspondence.

- Processes and documents referrals and authorizations for patients.

- Provides assistance in administrative quality assurance measures and adheres to all infection prevention standards.

- Assists as a chaperon when needed upon completion of the required Chaperon Training.

**Qualifications**

Education:

High school diploma/GED preferred.

Experience:

Five (5) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.

Lead Patient Service Rep - K-Health (Hybrid)

Ann & Robert H. Lurie Children's Hospital of Chicago is the largest pediatric healthcare provider in the region with a 130 year legacy of excellence. We are proud to serve as the pediatric teaching and research partner of Northwestern University Feinberg School of Medicine, and are ranked nationally in all 10 pediatric specialties by U.S. News & World Report.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

Ann & Robert H. Lurie Children's Hospital of Chicago

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

**Location**

Outpatient Center in Lake Forest

**Job Description**

**Spanish Speaking Preferred**

**K.S.A.'s**

- High school diploma required. Some college preferred.

- Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.

- Some knowledge of electronic medical record.

- Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.

- Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.

- Problem solving skills and ability to handle multiple priorities in fast paced environment.

- Ability to manage stressful situations appropriately.

**Job Duties**

- Completes pre-registration as well as full registration as needed for families.

- Ensures eligibility information accurate.

- Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic.

- Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.

- Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.

- Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.

- Makes copies of insurance cards as appropriate.

- Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.

- Provides ID Band to patients as appropriate.

- Informs patient/families of any wait times or delays in service.

- Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.

- May be required to enter patient information in additional electronic systems.

- Adheres to organizational Power all principles.

- Maintains confidentiality and HIPPA rules.

- Completes check-out procedures; prepares required forms for distribution.

- Communicates with other Patient Service Representative staff and department team members to coordinate activities.

- Other job functions as assigned.

- Specific to Area Job Functions:

-  Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:

- Outpatient Lab:

- Requirement to enter and or release lab orders

- Follow Epicare link process for orders

- Ensures all paper orders are appropriate/ acceptable

- Enter orders via written orders mode when presented with paper order

- Maintain all written orders as per process for scanning

- Contacts referring provider when appropriate

- Enter notes in Epic regarding # of test and specific instructions

- Follow process for Research, Drop off, Miscellaneous Orders

- Medical Imaging:

- Follow process for checking in patient

- Follow the Epice Care Link process

- Create and/or collect patient payment estimates

- If paper order follow Written Order process

- Schedule appointment from the order

- Contact referring physician when appropriate

- Outpatient Surgery:

- Follow process for patient admission via Optime workflow

- Collect co-payments or deductibles for outpatient surgeries

- LCPC-TCP:

- Answers backline and patient phone lines (department specific), handles according to needs of caller

- Creates Recalls and Waitlist notifications when appropriate

- Completes daily No Show documentation and communicates with family to reschedule

- Documents and sends patient messages to providers via Epic in-basket

- Other job functions as assigned

**Education**

High School Diploma/GED (Required)

**Pay Range**

$19.00-$28.50 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

**Benefit Statement**

**Benefits**

**For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:**

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

**Various Voluntary Benefits**

- Supplemental Life, AD&D and Disability

- Critical Illness, Accident and Hospital Indemnity coverage

- Tuition assistance

- Student loan servicing and support

- Adoption benefits

- Backup Childcare and Eldercare

- Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

- Discount on services at Lurie Children’s facilities

- Discount purchasing program

**There’s a Place for You with Us**

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

~~Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.~~

Support email: peoplequestions@luriechildrens.org

Patient Service Representative I

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