Goodwill of Southwestern Pennsylvania is a human service agency and network of not-for-profit businesses whose mission is to help people overcome barriers to employment and enjoy the dignity and benefits of work and improved quality of life.  

With a mission to transform lives, we are a caring, dedicated, and passionate team who are difference makers in the communities we serve. We believe that each team member is vital to the success that happen every day in our programs.  In addition to offering opportunities to make a real difference for people in the communities we serve, we provide opportunities to work, grow and learn. We proudly offer competitive compensation and impressive benefits packages for both full-time and part-time positions. 

A career at Goodwill means constant growth. You have the opportunity to learn not only from on-the-job experiences, but also through mentorship and career development programs designed to challenge you to reach your potential.

Visit our site now at www.goodwillswpa.org/work-at-goodwill to learn more about  how to become a part of our team.

Industry: Retail
Company Size: 1,001-5,000 employees

Goodwill of Southwestern Pennsylvania

Savvy Admin PROD

Job Details

**Description**

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

**Division Overview**

Goodwill SWPA’s Human Services division is responsible for making Goodwill’s overarching vision a reality: enhancing people’s dignity and quality of life by strengthening communities and helping those with barriers to employment reach their full potential through workforce education and support. The Human Services division fulfills this mission providing high quality, outcome-oriented services for program participants by utilizing a comprehensive service delivery model covering a broad array of social programs.

**Department Overview**

Within the Human Services Division is the Community Services department, a subsection of the Education, Training, and Assessment services branch. Community Services coordinates services and resources, both within Goodwill SWPA and through external partners, for participants accross all Goodwill programs and community members facing barriers preventing participation in their local workforce. Goodwill SWPA programming operated directly by the Community Services department include our local Opportunity Centers, Welcome Center, and the Give Back Program.

**Program Summary**

While this position will be working with internal and external services and resources accross all of Goodwill SWPA's regions, there will be a special focus on the Give Back Program. The Give Back Program is a system of partnerships with nonprofit organizations throughout Goodwill SWPA’s service regions. The goal of this program is to eliminate barriers to opportunities and strengthen communities, by meeting the needs of the individuals served by participating partners as well as their families. This program provides eligible nonprofits with retail vouchers redeemable at any Goodwill thrift store within the territory. These vouchers are then distributed to individuals and families served by each organization, based on their needs.

**Position Summary**

This position is instrumental in coordinating and supporting internal and external awareness of Goodwill SWPA Human Services and programs across our extensive multi-county territory, including direct oversight of the Give Back Program. Responsibilities include strategically developing and enhancing regional community outreach and recruitment; staff oversight and support; data management and reporting; direct support for daily operations; and serving as a key point of contact in facilitating the referral and warm hand-off community members to the Welcome Center for enrollment in Goodwill’s programs and services. The Outreach Coordinator ensures policies and procedures adhere to best practice and assists the Community Services department with communicating the mission, values, and available services to prospective participants and partners, regardless of their geographic proximity to physical programming.

The Outreach Coordinator cultivates a healthy workplace and service environment by leading with cultural competence, ensuring outreach is linguistically appropriate and accessible to diverse populations, encouraging change efforts in support of Goodwill’s continuous improvement efforts, fostering teamwork, valuing relationships with all stakeholders (clients, staff, agency partners) and driving services to achieve maximum impact on participant outcomes.

**Status: **Regular, Full-time, Exempt.

**Location: **Workforce Development Center - 118 52nd St, Pittsburgh, PA 15201.

**External Hiring Range: **$47,590 to $52,624.

**Schedule: **Monday - Friday, 8 AM to 4 PM. Some evenings and weekends may be required, depending on department needs.

**Travel: **Travel to Goodwill SWPA service sights and partner locations may be required.

**Responsibilities**

~~Included but not limited to:~~

**Outreach Coordination**

- Implement and maintain standardized processes for sharing service information between internal program leaders, outreach team, and community members to ensure organizational alignment.

- Facilitate cross-departmental coordination between Opportunity Centers, Welcome Center, and additional relevant programs to ensure consistent professional agency representation.

- Manage staff schedules to ensure service continuity and provide direct support to meet outreach requirements and coverage responsive to participant and community partner needs.

- Guide the Outreach team in prioritizing outreach opportunities to maximize recruitment impact and ensure the highest value fit for Goodwill’s mission.

- Partner with Data, Compliance and Quality Assurance teams to address identified service gaps and support impact, effectiveness, and growth of Goodwill’s footprint, ensuring all outreach efforts align with regional and industry standards.

**Relationship Management**

- Develop and maintain relationships with area partners, in conjunction with Community Services team and other internal stakeholders, to strengthen referral networks and increase external awareness of the Give Back Program.

- Conduct ongoing engagement (virtual, phone, and in-person meetings) with staff at their service delivery locations to support integrated service delivery efforts.

- Communicate with other interdisciplinary team members regarding participant linkage to services to ensure service connection and best-fit.

**Data Management**

- Complete monthly and quarterly status reports to update departmental leadership in compliance with funding, agency, and service requirements.

- Maintain a centralized system for documenting Outreach team and Give Back Program activity, ensuring all external engagement and referral outcomes are documented within the agency’s official tracking system to eliminate data silos.

- Analyze and evaluate data to make recommendations for possible action based on findings.

- Perform routine audits of team data entry to ensure accurate and timely compliance with documentation standards and provide corrective coaching to staff to maintain data integrity.

**Special Projects**

- Identify and support continuous improvement projects related to agency outreach under the direction of leadership.

- Represent Community Services as a stakeholder on other departmental teams, advancing agency initiatives and the implementation of core services across the organization.

- Manage special projects and initiatives within Community Services under direction of Director of Community Services and with collaborative input from Community Services team members.

- Support the sharing of information related to special projects within other programs between divisions and externally to community partners when relevant to ensure organizational alignment and project transparency.

- Coordinate the rollout of staff adoption of standardized outreach tools and processes across all service delivery locations to eliminate operational silos.

**Policies And Standards**

- Be aware of and follow guidelines for all applicable regulatory entities such as Department of Public Welfare, Department of Labor, and PA Department of Education.

- Collect all necessary data to plan and evaluate programming.

**Qualifications**

**Education and Years of Experience:**

- High School Diploma AND 6+ years of relevant experience. OR

- Bachelors Degree in Human Services, Social Services, Social Work, or other related field AND 2+ years of relevant experience.

**Required**

- Experience working with historically under represented communities.

- Proven ability to expand non-profit programming at a wide regional level.

**Preferred**

- Experience in a supervisory role.

**Required Clearances, Licenses, And Certifications**

- Qualified candidates must have a valid driver's license, active insurance policy, and reliable transportation for local travel.

- Candidates are expected to complete background checks assigned by Goodwill SWPA, including a National Criminal Background check, prior to their first day of employment.

- Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.

Outreach Coordinator

Neighborhood Services Organization (NSO) is a 100-year-old nonprofit serving the at-risk and homeless of the Oklahoma City community. Our programs are restoring dignity and inspiring hope to our neighbors in need.

Our services include:
· Transitional housing for homeless mothers and their children
· Transitional housing for homeless, young men who are living on the streets or aging-out of foster care
· Permanent, supportive housing for single, homeless adults with mental illness
· Oklahoma's only low-cost dental clinic
· Oklahoma's largest Women, Infants and Children (WIC) Clinic

In 2020, NSO provided more than 140,000 units of service - the most we've ever done!

Industry: Non-profit Organization Management
Company Size: 11-50 employees

Neighborhood Services Organization

The Neighborhood Services Organization (NSO) launched the Stay Housed Tenant Advocacy Center (Stay Housed) in 2025, a program designed to support individuals and families at risk of eviction. The program provides guidance, advocacy, and connection to community resources to promote housing stability.

The Outreach Coordinator plays a key role in engaging tenants, landlords, courts, and community partners to prevent eviction and strengthen housing stability. This position conducts community-based outreach supports tenants in understanding their rights and navigating the eviction process and promotes awareness of Stay Housed services.

The role requires strong communication skills, cultural competency, sound judgment, and the ability to work effectively with underserved populations. Flexibility is essential, as responsibilities may evolve with program development.

Work schedule is primarily Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional evening, weekend, and holiday hours as program needs dictate.

**Essential Functions**

Tenant Outreach and Engagement:

- Conduct outreach to tenants facing eviction or housing instability.

- Provide trauma-informed education regarding tenant rights and available resources.

- Represent Stay Housed at community and agency events to increase program awareness.

- Proactively identify outreach opportunities and take initiative in planning, organizing, and coordinating community events and engagement activities, while working under general direction and following established program guidelines.

- Under general guidance, develop event plans, manage logistics, and ensure activities align with program goals and organizational standards.

**Court Navigation And Referral Coordination**

- Educate tenants on eviction court processes in clear, accessible language.

- Connect tenants with legal services and community resources.

- Coordinate referral processes with courts, landlords, and partner agencies to streamline eviction prevention services.

Community Partnerships and Program Promotion

- Develop and maintain collaborative relationships with housing agencies, legal service providers, landlords, businesses, and community organizations.

- Lead or participate in community forums and informational sessions related to housing stability and tenant advocacy.

- Support planning and implementation of outreach initiatives to expand program visibility and access.

Data Collection and Program Support

- Maintain accurate and timely records of client interactions and outreach activities.

- Ensure compliance with reporting requirements and established timelines.

- Assist in tracking program outcomes and identifying opportunities for continuous improvement.

Other Duties

- Maintain confidentiality of client information in accordance with applicable privacy laws and agency policies.

- Perform additional duties as assigned to support program and organizational objectives.

**Job Requirements**

Training & Experience

- Bachelor’s degree in Social Work or a related field preferred; equivalent relevant education and experience will be considered.

- Minimum two (2) years of experience in tenant advocacy, housing services, outreach, or a related field required.

- Experience working with low-income or underserved populations strongly preferred.

- Bilingual English/Spanish proficiency (spoken) preferred.

- Experience in a nonprofit environment preferred.

**Key Skill Sets & Abilities**

- Passionate about tenant rights, housing stability, and community service, with a commitment to supporting fair systems and helping vulnerable populations.

- Knowledge of tenant rights, eviction prevention strategies, affordable housing resources, and rental assistance programs, or ability to quickly acquire such knowledge.

- Strong interpersonal and communication skills, with the ability to engage diverse audiences professionally and respectfully.

- Ability to explain complex information clearly in high-pressure or fast-paced settings.

- Effective problem-solving, critical thinking, and organizational skills.

- Ability to manage multiple priorities while maintaining attention to detail.

- Proficiency in Microsoft Office; ability to learn and utilize case management and data tracking systems.

- Ability to work independently and collaboratively within a team environment.

- Demonstrated ability to build partnerships and foster community relationships.

**Working Conditions**

- Full-time position, up to 40 hours per week.

- Based at NSO’s Stay Housed Tenant Advocacy Center with frequent community-based outreach.

- The majority of time spent in this position is in a clean, well-lit, heated and/or air-conditioned indoor setting with adequate ventilation.

- Requires travel within the community for meetings, court attendance, and outreach activities.

- Requires standing, walking, and transporting outreach materials. Occasionally lift and move up to 30lb.unassisted. Stooping and bending is required while setting up outreach events.

- Occasional periods of high stress may arise during the role.

- Evening and weekend hours required as needed for community events and outreach activities.

- Responsibilities may evolve to meet organizational and programmatic needs.

- The role involves collaboration across various departments, and responsibilities may evolve to meet the organization’s needs.

**Other Requirements **

- Valid driver’s license and automobile insurance with minimum coverage of:

- $100,000 bodily injury (per person)

- $300,000 bodily injury (per accident)

- $100,000 property damage

- Successful completion of background check and drug screening.

- This position is designated as Safety Sensitive under the Oklahoma Medical Marijuana Act.

~~The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. ~~

BayMark Health Services is North America’s largest provider of medication-assisted treatment (MAT) for substance use disorders, helping thousands of individuals on their path to recovery every day. Our service offerings include opioid treatment programs (OTP), office-based opioid treatment (OBOT) practices, outpatient and inpatient detox services, residential treatment centers and behavioral health services. Our aim is to help as many individuals as we can in need of substance use and mental health disorders.

Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees

BayMark Health Services

**Description**

Full Time - Community Liaison

BAART Program is looking for a Community Liaison who will promote our opioid treatment programs in the Newport region by promoting and marketing their services through relationship building with existing and potential referral sources, identifying new referral partners, identifying market opportunities, and raising brand awareness within the designated service area. This position will support five area centers including a 24/7.

Responsibilities:

- Provides community education on opioid use disorder and conveys benefits of our treatment services to influencers and referral sources within the service area.

- Builds and cultivates relationships within given referral source categories with decision makers, influencers and others to build a strong referral program.

- Develops and implements marketing and referral development plans to identify referral opportunities and increase program utilization.

- Utilizes all available contact methodologies to achieve maximum reach: individual and personalized contacts, telephone contacts, significant email contact, mailings, etc. with the ultimate goal of developing trust and cultivating long term referral relationships.

- Schedule and complete individual, in person meetings with decision makers and influencers to understand needs, identify and resolve barriers to establishing successful partnerships and referral relationships.

- Follow up with referral sources after they have referred a patient to thank them for the referral, answer any questions and assess their satisfaction with the referral experience.

- Develop collaborative relationships with contracted payors to foster mutually beneficial connections.

- Coordinates local public relations outreach through speaking engagements, in-service trainings and other involvement in community organizations and joint marketing opportunities with allied healthcare professionals.

- Work with the clinical teams to develop and refine messaging around service offerings through all touchpoints to strengthen the brand and expand awareness of the brand.

- Provide staff training and coaching for customer service delivery, call handling and the inquiry and tracking process. Ensure effective cross-communication and collaboration with the Intake team.

- Ability to handle stressful situations and interact with others.

- Must be present during working hours at the office for in person meetings and access to a computer without violating company policy.

- Maintains a detailed customer relationship database system to document marketing strategies, referral related data, appointment history, call objectives and related notes.

- Track, monitor and report changes in the marketplace.

- Submit regular and requested reports, including weekly activity reports as directed.

- Work within a matrixed team structure to improve the overall sales/referral development and Inquiry/admission process.

- Extensive travel throughout the assigned territory

- Other duties as assigned.

Qualifications:

- Associates in Marketing, Human Services, or related field or Bachelors (preferred) with the ability to obtain an AAP within the first 180 days of employment.

- Minimum of 3years successful experience in healthcare marketing and sales, preferably in behavioral healthcare.

- Proven success in direct marketing/sales and/or clinical outreach. Experienced presenting in public settings to diverse groups of individuals.

- Possesses a competent understanding of substance use disorder, recovery and trends within the industry

- Demonstrated and relevant sales / marketing experience in healthcare is a plus. Bachelor’s degree from an accredited college or university in a relevant field such as marketing, health care administration or a clinical degree preferred.

- Self-motivated with strong organization skills and attention to detail, with a strong work ethic.

- Advanced computer skills including Microsoft Office programs and CRM software.

- Ability to maintain routine records and communicate effectively, both orally and in writing.

- Self-directed with the ability to work with little supervision.

- Flexible and cooperative in fulfilling all obligations.

- Demonstrates positive and cooperative behaviors when working within a matrixed team structure.

- Ability to understand and follow oral and written directions, establish and maintain effective working relationships with partners, patients, program management, medical staff, counselors and peers.

- Satisfactory drug screen and criminal background check

Salary Range:

Salary ranges from $23.00 to $26.00 an hour.

The salary of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to, experience, education, specialty and training.

BayMark offers excellent benefits:

- 401K match

- Medical, Dental, Vision Insurance

- Accident Injury, Hospital Indemnity and Critical Illness Plans

- Company paid Short & Long Term Disability

- Company paid Basic Life Insurance

- Paid Time Off

- Bereavement Leave

- Flexible Sick Time

- Employee Referral Program

Total compensation goes beyond the value on the paycheck. Please consider the total compensation package by contacting us at BayMark Health Services for more information.

Here is what you can expect from us:

BAART Program, a progressive substance abuse treatment organization, is committed to the highest quality of patient care in a comfortable outpatient clinic setting. Our ultimate goal is to address the physical, emotional, and mental aspects of opioid use disorder to help each of our patients achieve long-term recovery and an improved quality of life.

BAART Program is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

Outreach Coordinator/Community Liaison

When it comes to your health, everything matters. That’s why UnitedHealthcare is helping people live healthier lives and making the health system work better for everyone. Our health plans are there for you in moments big and small, delivering a simple experience, affordable coverage, and supportive care. Wherever your health takes you, we're there for what matters.

At UnitedHealthcare, part of the UnitedHealth Group family of businesses, we are working to create a system that is connected, aligned and more affordable for all involved; one that delivers high quality care, responsive to the needs of each person and the communities in which they live. With connections to more than 1.3 million physicians and care professionals and 6,500 hospitals and care facilities across the globe, we can collaborate in new ways to improve patient care while providing customizable and comprehensive solutions in any marketplace, anywhere.

Our Values
Integrity: Honor commitments. Never compromise ethics.
Compassion: Walk in the shoes of the people we serve and those with whom we work.
Relationships: Build trust through collaboration.
Innovation: Invent the future. Learn from the past.
Performance: Demonstrate excellence in everything we do.

For more information about UnitedHealthcare, click here: https://www.uhc.com/
For information about careers at UnitedHealthcare, click here: https://www.workatuhc.com

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

UnitedHealthcare

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start**Caring. Connecting. Growing together.**

The **Health and Social Services Manager ** will lead a care management team while overseeing day-to-day clinical operations and health plan clinical initiatives to support achieving quality and affordability targets. The HSS Managers will support a team within different regions in Indiana. Responsibilities will include process improvement, execution of clinical decision processes, and team management, to include performance management and implementation of program initiatives.

If you reside in **Southern Indiana **, you will have the flexibility to work remotely* as you take on some tough challenges.

Approximately 25-50% of field-based travel in Indiana.

**Primary Responsibilities**

- Selects, manages, develops, mentors and supports staff in designated department or region

- Develops clear goals and objectives for performance management and effectively communicates expectations, and holds the team accountable for results

- In order to meet the unique needs of our members, have an intimate understanding of the contractual requirements

- Identify, select, structure, and prioritize process improvement projects, ultimately implementing changes to meet program requirements

- Conducts monthly audits of staff and participates in all other required audits and business monitoring

- Ensures standardized execution of workflow processes, including conducting performance audits, quality reviews, and compliance adherence

- Participates in training and coaching of direct reports as needed

- Collaborates across Optum and UHG and interacted with Medical Directors, Senior Leaders, Quality, and other stakeholders

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications**

- Possess one of the following:

- Indiana licensed Registered Nurse in good standing with 3+ years of case management experience

- Indiana Master's Social Worker with 3+ years of case management experience

- Bachelor's and/or Master's degree in Social Work, Gerontology, Counseling, Psychology, or Nursing with a minimum of 2 years full time direct service experience with the elderly or disabled which includes assessment, care plan development and monitoring

- 2+ years of leadership experience with responsibility for team performance OR 3+ years of experience as a UnitedHealthcare care coordinator/case manager with experience serving as a peer mentor and/or coach

- 2+ years of experience providing support or care coordination for older adults

- 2+ years of experience working within the community health setting in a health care role

- 2+ years of experience facilitating and working in coordination with an interdisciplinary team

- Intermediate level of proficiency with MS Office skills, including Word, Excel, Outlook, and PowerPoint

- Resident of Indiana

- Access to reliable transportation and valid US driver's license with the ability to travel within assigned territory to meet with employees, members and providers

**Preferred Qualifications**

- Experience with Long Term Service and Supports or Waivers Program

- Management experience in managed care setting

- Proven ability to navigate a TEAMs environment

- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

~~At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.~~

~~UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.~~

~~UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.~~

#RPO #RED

Manager, Health and Social Services - Southern Indiana

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