In the lifestyle hospitality industry, people make the difference.  Arlo is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment.  We utilize state-of-the-art technology and time-tested management techniques to constantly improve our efficiency, and we approach each hotel in an innovative, resourceful and entrepreneurial manner. 

Arlo Hotels specializes in mid to large scale Lifestyle Hotels in primary market locations. Our first two hotels opened in the fall of 2016 in  New York City's SoHo and NoMad neighborhoods.

Industry: Hospitality
Company Size: 201-500 employees

Arlo Hotels

Savvy Admin PROD

Arlo Washington DC is now seeking a dynamic Lobby Host!

In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves and embrace it! Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more"......

The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.

**Benefits**

-  Medical, Dental, Vision

-  401K - after one year

-  Tuition Reimbursement

**Responsibilities**

-  Always treat guests with courtesy and respect in a variety of situations.

-  Honesty & Integrity.

-  Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.

-  Responds to guest complaints promptly and professionally.

-  Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.

-  Establishes and develops long term customer relationships providing value and profitability.

-  Enhances our guests’ stay by creating an inviting atmosphere.

-  Coordinates and multi-tasks job duties in an active environment.

-  Assists with summoning the third-party valet service to park guests’ vehicles.

-  Assists with summoning cabs for guests and clients.

-  Maintains eye contact with guests.

-  Usage of Guest’s name during conversation.

-  Always greets guests in a friendly manner.

-  Speaks in clear and discreet sentences.

-  Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.

-  Opens vehicle doors and greet guests.

-  Uses the guest’s name whenever possible and maintains a professional demeanor at all times.

Check In and Check Out Services

-  Assists guests with kiosk check-in.

-  Enters information such as arrival alerts and messages.

-  Corrects inaccuracies and discrepancies on guest accounts.

-  Posts charges to guest accounts.

-  Completes daily high balance checks.

-  Checks groups and tours in and out.

-  Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.

-  Updates all guest profiles with correct billing information, preferences, special requests, etc.

Luggage Assistance

-  Assist arriving guests with luggage upon entering and exiting the building.

-  Escort guests to their room and handles luggage.

-  Secure and stores luggage for guests.

-  Retrieve luggage for departing guests.

-  Lifts luggage and uses bell carts to assist guests.

Arrival and Room Moves

-  Escort guests to their room with luggage.

-  Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.

-  Conduct guest’s orientation of outlets, fitness center, general area attractions, etc.

-  Coordinate with Front Desk in regards to room moves.

Guest Interactions

-  Maintains good posture when interacting and greeting guests.

-  Assists and coordinates with Front Desk for any special requests.

-  Familiarizes themselves with all VIPs and Arrivals

-  Assists with guest requests, errands, deliveries, etc.

Guest Store

-  General Store maintenance.

-  Conduct sales within the General Store.

-  Understand the product within the General Store and have the ability to speak to the product.

-  Report inventory monthly on all stock/product.

Guest Service Relations

-  Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)

-  Provides Concierge services to guests.

-  Investigates guest charges to resolve guest complaints.

-  Checks messages and mail.

-  Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.

-  Up-sell rooms where possible according to established procedures to maximize revenues.

-  Assists with guest luggage to and from the room when needed.

-  Deliver packages (mail, faxes etc.) to guest room when needed.

-  Assists in calling and retrieving cabs for guests upon request.

-  Any other requests of duties from management.

Reconciliation

-  Balance cash daily.

-  Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.

-  Ensure all billing and paperwork is done in accordance with Accounting standards.

-  Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.

Cash Handling

-  Accept advance deposits for guests and posts the advance to guests’ accounts.

-  Makes change and balances the personal and/or individual floating bank.

**Requirements**

-  Minimum of Hospitality, Retail or Services related industries experience preferred

-  Must be able to stand for periods of time (Up to 6 hours)

-  Efficient in Computer and Typing Skills.

-  Ability to lift 50lbs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Lobby Host (Front Desk Agent) - Arlo Hotels

Expect nothing but the best at Grand Hyatt hotels. The most spectacular accommodations. The most savory dining options. The most eye-opening entertainment. You’ll find our distinctive hotels in major cities and resort locales, right in the center of it all. Our hotels are places to enjoy, to socialize within and entertain on any level you wish.
All our hotels boast dramatic, energetic lobbies, exquisite dining options, state-of-the-art technology, spas, fitness centers, and comprehensive business and meeting facilities. So throw the wedding of your dreams, plan your yearly conference, or just settle in for a romantic weekend of luxury for two. Our hotels will meet and exceed all your needs throughout your stay.

Industry: Hospitality
Company Size: 10,001+ employees

Grand Hyatt

**Organization- Grand Hyatt Tampa Bay**

**Summary**

Join us for this incredible opportunity to be part our team as a Greeter in our newly renovated specialty restaurant Oystercatchers at Grand Hyatt Tampa Bay located in Tampa, FL.

The Greeters are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Greeters may be the final point of contact and have the ability to ensure guest satisfaction. If you have worked as a restaurant host or restaurant hostess, your skills are invaluable to the position of Greeter at Hyatt. Your restaurant job experience will give you the tools to be successful as a restaurant Greeter at Hyatt.

**We offer excellent benefits:**

-  Free room nights, Discounted and Friends & Family Room Rates

-  Medical, Prescription, Dental and Vision Insurance after 30 days

-  401K with company match

-  Paid Vacation, sick days, new child leave and personal day

-  Paid Family Bonding Time and Adoption Assistance

-  Free colleague meals during shift

-  Employee Stock Purchase Plan

-  Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

**Qualifications**

-  A true desire to satisfy the needs of others

-  Able to walk and stand throughout duration of shift

-  Availability to work AMs, PMs, weekdays, weekends, and holidays

Oystercatchers Restaurant Greeter/Hostess

Andaz represents a refreshing take on the boutique-style hotel. The atmosphere at Andaz is vibrant yet relaxed. Each hotel reflects the unique cultural scene and spirit of the surrounding neighborhood. In addition to friendly and uncomplicated service, signature Andaz elements include a personalized arrival experience, complimentary amenities in every room, the Andaz Studio – an informal meeting space designed to inspire and engage – and a bar/restaurant that attracts local residents as well as visiting guests. Andaz hotels and services have been created to reflect the personal preferences of today’s individual business and leisure traveler. Andaz also serves small creative meetings and other types of gatherings that call for a casual and stylish setting.

Industry: Hospitality
Company Size: 10,001+ employees

ANdAZ

**Organization- Andaz Miami Beach**

**Summary**

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach is now recruiting Greeters to join the hotel’s team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.

**Position Summary**

Andaz Miami Beach is looking for greeters who are excited, qualified, hard-working, individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros, high volume, and extensive hosting are all beneficial but not required. The Greeter is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position.

**Position Responsibilities/ Essential Functions**

- Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.

- Adheres to all company safety and sanitation policies and procedures

- Provides prompt, professional, friendly, and personalized service to our guests

- Performs opening side work and set up station

- Attends and participates in any training sessions, department meetings

- Listens to guests and anticipates their needs

- Completes closing side work for specific table sections

- Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.

- Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.

- Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.

- Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair seating process to ensure servers are not overwhelmed or understated.

- Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.

- Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.

- Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.

- Handle guest complaints or issues professionally or bring them to the manager when necessary.

- Assist in coordinating reservations and managing the waitlist.

- Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.

-  Monitor and manage smooth and efficient table turnover.

**Qualifications**

- Must be able to lift a minimum of 20lbs

- Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.

- Previous experience in a customer service role, preferably in a restaurant or hospitality setting.

- Exceptional interpersonal and communication skills to interact effectively with guests and team members.

- Strong organizational and multitasking abilities to handle high-volume situations efficiently.

- Ability to remain calm and composed under pressure, providing excellent service even during busy times.

- Knowledge of restaurant operations and familiarity with reservation systems is a plus.

- A positive and friendly demeanor.

- Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule.

- High school diploma or equivalent qualification.

**As an Andaz Miami Beach colleague, you will enjoy the following benefits:**

-  Free room nights, Discounted and Friends & Family Room Rates

-  Medical, Dental, and Vision Insurance with only a 30-day waiting period!

-  401K with company match

-  Free Parking

-  Generous Paid Time Off

-  Paid Family Bonding Time and Adoption Assistance

-  Tuition Reimbursement

-  Employee Stock Purchase Plan

-  Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

**As an Andaz Miami Beach colleague, you will enjoy the following benefits:**

-  Free room nights, Discounted and Friends & Family Room Rates

-  Medical, Dental, and Vision Insurance with only a 30-day waiting period!

-  401K with company match

-  Free Parking

-  Generous Paid Time Off

-  Paid Family Bonding Time and Adoption Assistance

-  Tuition Reimbursement

-  Employee Stock Purchase Plan

-  Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

**Our Values: ** Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - **Apply now! **

Greeter - Restaurant

Find Lobby Host jobs with Savvy's AI Recruiter. Browse thousands of opportunities from top companies including remote positions. Our AI-powered system matches you with roles that fit your skills and experience.