Founded in 1994, PDS Health is a leading healthcare support organization that partners with dental and medical providers across the U.S., providing comprehensive business services that enable clinicians to focus on high-quality patient care. 

Our innovative approach includes an integrated health record system that combines dental and medical data, giving clinicians a complete view of patient health. This platform enhances care coordination, allows for early detection of health issues, and improves patient outcomes, ultimately reducing overall healthcare costs.

We strive to be the provider of choice in every market by equipping clinicians with access to advanced, proven technologies and offering ongoing professional development opportunities. Our commitment to education and training supports clinicians and team members in growing their careers, ensuring they have the skills and knowledge to excel in their fields.

PDS Health has been recognized multiple times on the Inc. 5000 list of America’s fastest-growing private companies and named one of the 50 most community-minded companies in the nation. With over 1,000 practices in 24 states, we are dedicated to creating healthier, happier patients and making a positive impact in the communities we serve.

Industry: Hospitals and Health Care
Company Size: 10,001+ employees

Pacific Dental Services

Savvy Admin PROD

Now is the time to join Dentists of Northpark. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentist’s schedules productive. The Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

**Responsibilities**

- Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

- Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient

- Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

- Executes the HC Handoff in partnership with each clinician on every exam patient

- Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget

- Professionally overcome common patient objections to starting treatment

- Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

- Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office

- Active participant in daily morning huddles, monthly team meetings and any other meetings as required

- Thorough understanding of business imperatives and how the role directly impacts metrics and results

- Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

- Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

- Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always

- Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

- Other duties and responsibilities as assigned

**Qualifications**

- High School Diploma or general education degree (GED)

- Travel might be required between offices

**Preferred**

- Prior course work or on-the-job training in the fields or dentistry, insurance, or business

**Knowledge/Skills/Abilities**

- Knowledge of office practices, technology applications and patient insurances.

- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).

- Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).

- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).

- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition).

- Influencer (active listener/observer of behavior; creates a win/win need for change)

- Self-motivated, reliable individual capable of working independently as well as part of a team.

- Ability to multi-task effectively without compromising the quality of the work.

- Excellent interpersonal, oral and written communication skills.

- Ability to handle and maintain extreme confidentially Patient records.

- Organized, detail-oriented individual able to work in a fast-paced environment.

**Benefits**

- Medical, dental, and vision insurance

- Paid time off

- Tuition Reimbursement

- 401K

- Paid time to volunteer in your local community

Compensation Information

$15.75-$22.00 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Healthcare Coordinator

We’re on a mission.

To change lives.  And to change healthcare.

ChenMed serves underserved – moderate-to-low-income seniors with complex chronic diseases.  Our high-touch, VIP, preventive primary care works.  For our patients.  And our team members.

Unlike typical primary care providers, we have a much lower doctor-patient ratio which allows us to spend more time with our patients, getting to know them and their concerns so we can better serve them.  Practicing medicine, the way it was meant to be practiced. We are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center. 

With 100+ centers in 15 states, our privately held, physician-led company is featured in Fortune’s 2020 “Change The World” list, listed as a “Great Places To Work” 2022, 2023, and listed as one of Newsweek's  "Most Loved Places to Work" for 2021 and 2022.  We offer competitive compensation/benefits, a great mission-driven culture and so much more.

Industry: Medical Practices
Company Size: 1,001-5,000 employees

ChenMed

**We’re unique. You should be, too.**

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The front desk team member is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful front desk team member possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

**Essential Job Duties/Responsibilities**

- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.

- Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.

- Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.

- Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.

- Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.

- Clearly communicates information about ChenMed clinical personnel to patients and other individuals.

- Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.

- Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.

- Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.

- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.

- Participates in daily and weekly huddles to provide details on patients.

- Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.

**Other Responsibilities May Include**

- Maintains the confidentiality of patients’ personal information and medical records.

- Reviews patients’ personal and appointment information for completeness and accuracy.

- Transmits correspondence by mail, email or fax.

- Performs other duties as assigned and modified at manager’s discretion.

**Knowledge, Skills And Abilities**

- Exceptional customer service skills and passion for serving others

- Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems

- Knowledge of ChenMed Medical products, services, standards, policies and procedures

- Skilled in operating phones, personal computers, software and other basic IT systems

- Ability to communicate with employees, patients and other individuals in a professional and courteous manner

- Detail-oriented to ensure accuracy of reports and data

- Outstanding verbal and written communication skills

- Demonstrated strong listening skills

- Positive and professional attitude

- Knowledge of ChenMed Medical products, services, standards, policies and procedures

- Proficient in Microsoft Office Suite products including Excel, Word and Outlook

- Ability and willingness to travel locally and regionally up to 10% of the time

- Spoken and written fluency in English

**Education And Experience Criteria**

- High school diploma or equivalent education required

- Graduation from a nationally accredited Medical Assistant program preferred

- A minimum of 1 year of work experience in a medical clinic or similar environment required

- BLS for Healthcare Providers preferred

**Pay Range**

$14.3 - $20.42 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

**Employee Benefits**

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply

Front Desk Team Member

Momentum Life Sciences is the leading provider of patient engagement solutions integrating human connection, advanced technology, and real-world data to deliver holistic support in a personalized environment. Leveraging 25+ years’ experience in patient engagement, our One Voice™ model empowers biopharma teams to optimize the right mix of interventions for each patient.

On behalf of our biopharma partners, we deliver 1M+ patient and healthcare provider engagements in person and virtually through our network of 800+ nurse educators nationwide. Our seasoned senior executive team is led by President and CEO Andrea Heslin Smiley, 

Momentum has been certified as a Great Place to Work® for 7 years running, additionally resulting in being named a Great Place to Work for Women, a Great Place to Work for Giving, and a FORTUNE® 100 Best Medium Workplace. Other distinctions include Best Place to Work in Indiana, Working Mother magazine’s Best Women-owned Companies, Inc. 500 Fastest Growing Companies in America, Growth 100 company by the Kelley School of Business Johnson Center for Entrepreneurship and Innovation, and a Fortune 500 pharmaceutical client Global Supplier of the Year.

Momentum continues to grow at a rapid pace. We are seeking candidates who thrive in an entrepreneurial environment and a culture of innovation.

To inquire about our products and services, please email: businessdevelopment@momentumls.com.

Industry: Hospitals and Health Care
Company Size: 51-200 employees

Momentum Life Sciences

**Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.**

By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.

**Who We Are: ** Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.

**What We Do: **We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.

**How We Do It: ** Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions.

**About The Position**

The Regional Clinical Manager (RCM) is a field-based role responsible for providing leadership, coaching, and development to a clinical nurse educator team focused on educating healthcare professionals on a newly prescribed HIV PrEP therapy. The RCM will be responsible for ensuring superior execution by the team and meeting all team metrics. This position will lead and develop the team, emphasizing quality execution, time management, action planning, and alignment with field counterparts to create meaningful relationships with customers and their office staff. This individual is also responsible for working cross-functionally with internal Momentum and client team members to ensure all appropriate training, compliance, and developmental objectives are achieved. The Regional Clinical Manager will report to the Director, Field Educators – HIV PrEP.

**Essential Functions**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership

- Foster the Momentum Life Sciences culture in a field-based team to inspire and motivate exceptional performance

- Provide team leadership and management, including hiring, training, developing, and evaluating staff to enable them to be successful clinical nurse educators for customers and partners to the sales organization

- Be a cultural and diversity champion; ensure field clinical nurse educators maintain high emotional intelligence understanding a diverse patient population

- Provide effective coaching to enable the results for the business

- Identify and address team developmental needs in relation to business needs

- Coach field-based team with an emphasis on quality execution, time management, action planning, and alignment with sales counterparts to create meaningful relationships with customers and their office staff

- Identify and implement initiatives to reduce turnover and fill vacancies. Develop optimal retention programs and creative territory staffing solutions

Operational Management

- Conduct on-going evaluation and planning inclusive of short, mid, and long-term strategic goals and activities

- Work to become a subject matter expert for all systems and tools used by field clinical nurse educators

- Set measurable objectives with the field clinical nurse educators that will enhance their performance visible in PowerBI (PBI)

- Team responsibilities include talent identification, interviewing, hiring, on-boarding, training, coaching, developing, managing, monitoring, and evaluating team members

- Ensure all field clinical nurse educators are using the provided digital omnichannel support tools (provided computers, email, chat, text, inbound (Momentum cell or queue) or outbound call systems (ex: Genesys or Cell)

- Drive efficiency improvements - consistent use of core processes and procedures across teams to drive scalability and predictability

- Ensure all team operations are conducted in a manner that is compliant with all Momentum Life Sciences, client, and industry mandated rules and regulations

- Accountable for auditing field clinical nurse educators for compliance, process, and data accuracy

- Timely and effective coaching to detect and respond to identified deviations during monitoring activity

- Ensure virtual audits (as applicable) are being completed (per client requirements) via Genesys with reporting visibility in PowerBI and Salesforce

- Ensure all staff are following Momentum Ways of Working

- Formulate and implement territory strategies based on broader Momentum Life Sciences and client strategies

- Allocate and manage field clinical nurse educators staffing by territory

- Facilitate effective and on-going data-based assessments of execution and territory performance while constantly seeking opportunities for improvement

- Achieve quality and safety requirements by auditing work performance and behaviors utilizing approved tools for patient and Momentum Life Sciences engagements through field rides and call monitoring evaluations. Ensures all activities comply with Momentum Life Sciences and client regulations and standards, including AEPQC reporting

- Actively monitor and use data from PBI dashboard for field clinical nurse educators coaching and performance evaluations

Client Solutions and Client Collaboration

- Operate with close collaboration and create effective working partnerships with sales and reimbursement team management, as appropriate, and other client partner teams through the alignment of strategic goals and action planning

- Collaborate and serve as a liaison with Momentum Life Sciences Client Solutions team and cross-functional internal partners, including Compliance, Training, Data & Analytics and Engineering

- Demonstrate and communicate the value and performance of field clinical nurse educators consistently to Momentum management and client team

- Create effective partnerships within the field clinical nurse educator team to aid in performance management and growth in the role

- Actively participates in client training, field-based collaboration meetings and sharing market insights and intelligence with client

Performance Expectations by Program

- Lead and manage all teams to achieve Client & Internal SLAs/KPIs

- Ensure quality monitoring volume and standards are met

- Participate in creating and managing quarterly ICP goals. All goals need to be measurable and trackable via PowerBI

**Other Duties**

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Required Education And/or Experience**

- Bachelor’s degree with a minimum of 5 years of pharmaceutical field management experience

**Preferred Education And/or Experience**

- Master’s Degree preferred

**Required License And/or Credential(s)**

- Current, unrestricted nursing license (RN or NP)

- Must maintain a valid driver’s license

**Required Skills**

- Strong clinical skills and experience with pharmaceutical business acumen

- Leader that is passionate about empowering people, forward leaning, and the willingness to be involved and participate in the activities of the field

- Demonstrated experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components. (Ex: Telephony Systems (such as Genesys Cloud), CRM tools such as Salesforce and Microsoft Suite

- Foster a strong culture of ethics and compliance by ensuring adherence to all applicable regulations, company policies, and industry standards in daily operations and decision-making

- Demonstrated skill in communication, strategic analysis, leadership, team building, coaching and developing the entrepreneurial spirit of the team

- Deliver impactful presentations and effectively communicate complex information to diverse audiences, demonstrating strong public speaking skills and the ability to engage and inspire stakeholders

- Proven adaptability to changing market and business demands and product relevance in a fast-paced environment

- Ability to communicate, recruit, retain, motivate, and develop team members as long-term strategic partners – encouraging the celebrations of life and work

**Travel**

Special Position Requirements:

- Up to 75% travel required

**Working Conditions**

- Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

**Physical Requirements**

- Must be able to read, write, and communicate fluently in English. Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

Field Regional Clinical Manager/HIV (South-Central)

Find Healthcare Coordinator jobs with Savvy's AI Recruiter. Browse thousands of opportunities from top companies including remote positions. Our AI-powered system matches you with roles that fit your skills and experience.