Industry: Hospitality
Company Size: 501-1,000 employees

Delta Hotels by Marriott

Savvy Admin PROD

**Benefits:**

- 401(k)

- 401(k) matching

- Competitive salary

- Dental insurance

- Employee discounts

- Health insurance

- Paid time off

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.

- Provide the highest quality of service to the customer at all times.

- Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.

- Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.

- Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.

- Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.

- Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.

- Receive and transmit mail, phone, and written messages for guests.

- Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.

- Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.

- Keep the Front Desk area neat, clean, and free of safety hazards.

- Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.

- Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.

- Responsible for proper telephone etiquette.

- Develop a thorough knowledge of Emergency procedures.

- Other duties as assigned by the supervisor

**Required Knowledge, Skills and Abilities (KSAs)**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.

- Has a sincere desire to exceed guest expectations

- Must have exceptional oral and written communication skills

- Must be dependable

- Must have computer proficiency

- Must have a minimum of a high school diploma or equivalent

- Must be able to work weekends and holidays

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

**Benefits **:

- Medical, Dental, Vision & 401 (k) with company match

- Voluntary Short Term

- Life & Accidental Death Insurance

- Hotel Discounts

- Paid Time Off

- Training and Development Opportunities and Much More!

For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!

**LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status. **

Front Desk Associate

Hilton Waikoloa Village is a sweeping Pacific playground resort overlooking Waiulua Bay on the Island of Hawai'i, the Big Island. Surrounded by breathtaking tropical gardens and waterways, the 647-room property has 14 restaurants and lounges, the world-class Kohala Spa, two championship golf courses, a stadium tennis court, meandering pools, a 4-acre saltwater snorkeling lagoon and the only interactive dolphin program on the island. Guests looking to immerse themselves in the island’s culture can partake in hula and ukulele lessons and many other activities. Travelers can even move around the hotel via mahogany canal boats and air conditioned trams.

Interested in a career at Hilton Waikoloa Village? Visit our careers page: http://www.hiltonwaikoloavillage.com/careers

Industry: Hospitality
Company Size: 501-1,000 employees

Hilton Waikoloa Village

The Hilton Waikoloa Village is looking to hire Guest Service Agents to join their team at the main lobby!

62 acres of Hawaiian Paradise on Hawaii’s Big Island located on the sunny, scenic Kohala Coast, our oceanfront resort offers a taste of the island life full of culture. We will offer competitive health benefits, career growth opportunities and our Go Hilton travel discount program (immediate benefit upon hire).

Join Hilton and see why we are ranked #1!

The ideal candidate will have:

- 6 months of customer service experience.

- Availability for dynamic, flexible scheduling.

- Hotel experience is preferred.

**Shift Pattern: ** Varied (Union Role) – AM PM Overnight Open availability required including weekdays, weeknights, weekends and holidays; shifts will be dependent on business levels and seniority scheduling.

**Pay Rate: ** $24.98 - $27.75

**What will I be doing?**

A Guest Services Agent is responsible for greeting and registering guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel . Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

- Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensures guests know location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of appreciation, gifts, etc. to guest.

- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.

- Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.

- Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions.

- Promptly answer the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.

- Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity. Plans and implement detailed steps by using experienced judgement and discretion.

**What are we looking for?**

**Experience**

- 1 - 2 years of prior guest service experience are preferred.

- Prior hospitality experience also preferred.

**SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY**

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

- Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error.

- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

- Ability to read, listen and communicate effectively in English, both verbally and in writing.

- Ability to access and accurately input information using a moderately complex computer system.

- Open Availability/Flexible Schedule – mornings, Afternoon, evenings, Holidays and weekends.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

- Hospitality - We're passionate about delivering exceptional guest experiences.

- Integrity - We do the right thing, all the time.

- Leadership - We're leaders in our industry and in our communities.

- Teamwork - We're team players in everything we do.

- Ownership - We're the owners of our actions and decisions.

- Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

- Quality

- Productivity

- Dependability

- Customer Focus

- Adaptability

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

**Schedule**

Full-time

**Brand**

Hilton Hotels & Resorts

**Job**

Guest Services, Operations, and Front Office

Guest Service Agent - Hilton Waikoloa Village

Discover unparalleled sophistication at Washington Marriott Capitol Hill, situated in the vibrant NoMa district. Our luxurious hotel offers meticulously designed pet-friendly guest rooms, 24-hour fitness center, unique culinary experiences including a rooftop restaurant and lounge, and versatile indoor/outdoor event spaces. Whether for business or pleasure, indulge in a revitalizing stay in the heart of Washington D.C.

Industry: Hospitality
Company Size: 51-200 employees

Washington Marriott Capitol Hill

**Opportunity: Barista**

Provide quality barista services in accordance with established guest service and sustainability standards.

**Your Growth Path**

Head Barista– Host or Hostess – Guest Service Agent

**Your Focus**

- Take coffee, beverage and food orders, input orders into POS system, collect payment and prepare orders.

- Bus coffee cart areas and tables.

- Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas.

- Ensure that appliances are turned on/off at the appropriate times.

- Stock and maintain work areas.

- Take orders, input orders into POS system, collect payment and prepare orders.

- Clean dishes, utensils, work areas, tables and equipment throughout the day.

- Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts and secure bank.

- Abide by all State, Federal and Corporate requirements pertaining to food & alcoholic beverages.

- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

- Follow sustainability guidelines and practices related to HHM’s EarthView program.

- Practice safe work habits; wear protective safety equipment and follow MSDS and OSHA standards.

- Perform other duties as requested by management.

**Your Background And Skills**

- High School diploma or equivalent.

- Customer service experience preferred.

- Barista experience a plus.

**HHM Hotels Benefits And Perks**

- Competitive wages for full time and part time opportunities

- Medical, Dental and Vision Health Insurance

- Paid Time Off

- 401k Company Match

- Daily Pay

- Free Basic Life Insurance

- 24/7 access to TELUS Health, a confidential work-life resource.

- Travel Discounts

- Commuter Transit and Commuter Parking Benefits

- Employee Assistance and Wellness Program

- Educational/Professional Development

- Referral Bonus Program

**Work Environment and Context**

- Work schedule varies and may include working on holidays and weekends.

- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

**What We Believe**

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Barista

Industry: Hospitality
Company Size: 11-50 employees

The Tillary Hotel Brooklyn

**Opportunity: Guest Service Agent**

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

**Your Growth Path**

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

**Your Focus**

- Immediately greet guests and offer to assist with their needs.

- Register and assign guests to hotel rooms.

- Establish methods of payment and verify credit.

- Make and confirm reservations.

- Compute bills, collect payments, and make change for guests.

- Transmit and receive messages, using telephones or the PMS system.

- Respond to guest requests in a timely manner.

- Receive and resolve guest complaints, elevating to supervisor if necessary.

- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

- Perform bookkeeping activities, such as balancing accounts and conducting audits.

- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.

- Ensure overall guest satisfaction.

- Perform other duties as requested by management.

**Your Background and Skill**

- High School diploma or equivalent preferred.

- Previous customer service experience or equivalent training required.

- Knowledge of PMS systems preferred.

**HHM Hotels Benefits And Perks**

- Competitive wages for full time and part time opportunities

- Medical, Dental and Vision Health Insurance

- Paid Time Off

- 401k Company Match

- Daily Pay

- Free Basic Life Insurance

- 24/7 access to TELUS Health, a confidential work-life resource.

- Travel Discounts

- Commuter Transit and Commuter Parking Benefits

- Employee Assistance and Wellness Program

- Educational/Professional Development

- Referral Bonus Program

**Work Environment and Context**

- Work schedule varies and may include working on holidays, weekends and alternate shifts.

- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

**What We Believe**

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Guest Service Agent

Pacific Hotel Management, LLC. is a privately-owned company specializing in the development and management of high quality hotels using a variety of franchise brands, combining a focused corporate administrative staff with a "hands on" management philosophy to operate profitable, well-maintained hotels. PHM's professional management team manages mid-market brands such as Four Points by Sheraton to extended-stay brands such as Residence Inn by Marriott and Homewood Suites by Hilton, to upscale brands such as Westin, Sheraton and InterContinental Hotels & Resorts. PHM's newest hotel, The Clement Hotel Palo Alto is an all inclusive luxury 23 one bedroom all suite property.

Industry: Hospitality
Company Size: 501-1,000 employees

Pacific Hotel Management, LLC

InterContinental The Clement Monterey, Monterey, California Part-Time | Non-Exempt

Starting Wage: $23.00 per hour

InterContinental The Clement Monterey is seeking an energetic, service-focused, and professional Front Office Agent to join our team. As the first point of contact for our guests, this role is essential in creating memorable guest experiences from arrival through departure.

If you are passionate about hospitality, enjoy engaging with people, and thrive in a fast-paced luxury hotel environment, we would love to meet you!

What You’ll Do

-  Welcome guests with warm and personalized service

-  Perform guest check-ins and check-outs efficiently

-  Answer phones and assist guests with reservations, directions, recommendations, and hotel information

-  Handle guest requests and resolve concerns professionally

-  Promote hotel amenities and services to enhance the guest experience

-  Accurately handle cash, credit card transactions, and billing procedures

-  Communicate effectively with all hotel departments to ensure seamless guest service

-  Maintain professionalism and brand standards at all times

**Qualifications**

-  Minimum 1 year of customer service experience in hospitality or a related field preferred

-  Prior hotel experience is a plus

-  Strong communication and interpersonal skills

-  Comfortable using computers, email, and hotel systems

-  Ability to multitask and remain composed in a fast-paced environment

-  Flexible schedule availability, including weekends and holidays

-  Bilingual candidates are encouraged to apply

Why Join Us? At InterContinental The Clement Monterey, we pride ourselves on creating a culture that is welcoming, supportive, and passionate about hospitality. Associates may enjoy benefits and perks such as:

-  Hotel travel discounts

-  Training and career development opportunities

-  Recognition programs and associate events

-  401(k) participation opportunities

-  A collaborative and team-oriented environment

Join a team that values excellence, teamwork, and genuine hospitality while working in one of Monterey’s most beautiful locations on Cannery Row.

Apply today and become part of the InterContinental The Clement Monterey family!

The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job summation are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Front Office Agent

Welcome to Hyatt Regency hotels, where connections flow seamlessly whether you’re traveling for business or leisure. With more than 150 hotels in over 30 countries, Hyatt Regency is a welcome place for convention goers, business travelers, and leisure seekers alike.

Find yourself surrounded by enthusiastic service, eager to make sure all your needs are met. Because no detail goes unnoticed here.

Our worldwide hotels are conveniently located in urban, suburban, airport, convention, and vacation destinations.

Industry: Hospitality
Company Size: 10,001+ employees

Hyatt Regency

**Organization- Hyatt Regency Maui Resort and Spa**

**Summary**

A Front Office Agent is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Front Office Agent's priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Front Desk Agent is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Front Desk Agent also plays the important role of ensuring that departure motivates guests to come back to the hotel at the earliest opportunity.

Front Desk Agents should possess strong communication skills, be detail oriented, comfortable with technology and confident in basic financial transactions. If you have worked at other Hotels as a front desk agent or you have an interest in Front Desk Agent jobs, we'd love to hear from you!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

90 Day Probationary Rate: $24.91 per hour

Hourly Rate: $29.30 per hour

**This is not your typical career opportunity. This is the Hyatt Touch.**

~~“All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.”~~

**Qualifications**

-  A true desire to satisfy the needs of others in a fast-paced environment.

-  Refined verbal and written communication skills

-  Ability to stand for long periods of time.

-  Must be able to provide full availability including overnight, weekends, and holidays.

Front Office Agent - Front Office - Full-Time

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