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Industry: Technology, Information and Media
Company Size: 11-50 employees

TalentAlly

Savvy Admin PROD

**Description **

Vizcaya Museum and Gardens is a National Historic Landmark and accredited museum in Miami, Florida (www.vizcaya.org). The Visitor Experience Associates process sales, welcome visitors and tell visitors about available experiences upon arrival at the Admissions Booth and upon entry to the Main House. They also engage visitors and provide customer service at various assigned posts throughout the estate, indoors and outdoors. The position is in the Visitor Experience Department and reports to a Visitor Experience Manager.

Vizcaya is owned by Miami-Dade County and is operated by the non-profit Vizcaya Museum and Gardens Trust, Inc. Our mission is to preserve the estate's cultural and environmental resources to engage people in connecting with the past, understanding the present and shaping the future. Our vision is to position Vizcaya as an enduring, inclusive and innovative place that inspires people to embrace the cultural vitality and environmental sustainability of the world around us.

**Essential Functions **

- Provide excellent customer service to those visiting or contacting Vizcaya by phone or email.

- Operate Vizcaya's ticketing system to process sales for general admission, group tours, programs, memberships, and select merchandise and permits.

- Conduct daily opening and closing procedures, and attend regular on-shift team meetings.

- Orient visitors to specific onsite activities, resources and accommodations according to Vizcaya's procedures (permit programs, audio tours, service animals, etc.).

- Support ongoing visitor studies by collecting feedback or conducting surveys.

- Support set up and breakdown of pop-up admissions, registration or sales posts during regular operations, special events or programs.

- Adhere to the museum's uniform policy and/or guidelines and maintain a professional, neat appearance.

- Attend optional and mandatory continuing education trainings related to job duties and career development.

This job description is not designed to be comprehensive; duties, responsibilities and activities may change at any time with or without notice.

**Requirements **

**Position Requirements **

- At least 1 year of work experience in a customer service field.

- High school diploma or equivalent.

- Positive attitude, good interpersonal skills, flexibility and commitment to collaboration, customer service, strategy and innovation.

- English fluency.

**Factors Vizcaya Will Consider When Evaluating Applicants and Determining Compensation **

- Additional relevant work experience, training and education.

- Spanish, Haitian Creole and other language skills.

**Compensation **

Vizcaya Museum and Gardens offers competitive compensation, generous paid leave, retirement benefits, and robust medical and other insurance for full-time employees. The salary for employees meeting the requirements of this position is $19/hour.

**Work Environment/Physical Demands **

The majority of work involves interaction with the public, community members, partners, donors, vendors, contractors and other constituents on and off site. Vizcaya is a non-smoking environment.

**Position Type/Expected Hours of Work/Schedule **

This is a Full-Time hourly position (40 hours per week).

**To Apply **

Please submit a resume and a cover letter expressing your interest in this position to: https://vizcaya.org/about/careers/.

**Equal Opportunity Employer **

Vizcaya Museum and Gardens is committed to equity and inclusion and is engaged in a strategic process to ensure that our staff, Board and volunteers reflect our community's diversity. Vizcaya welcomes applicants from groups that are underrepresented in cultural organizations and seeks to recruit, develop and retain a diverse workforce.

Vizcaya Museum and Gardens is an equal opportunity employer. Vizcaya respects people of all backgrounds and does not discriminate based upon race, religion, color, national origin, ancestry, sex, pregnancy, childbirth, sexual orientation, gender identity, gender expression, age, marital status, familial status, status as a protected veteran, status as an individual with a disability, status as a victim of domestic violence, dating violence or stalking, or other applicable legally protected characteristics protected by law.

Updated 4/27/2026

PDN-a1c6479b-8bd2-4388-95d5-fb8d3a9138db

Visitor Experience Associate - FT

A reference in the world of luxury, Cartier, whose name is synonymous with open-mindedness and curiosity, stands out with its creations and finds beauty wherever it may lie.

The Maison has several areas of expression. From jewelry to high jewelry, from watchmaking to fragrances and leather goods and accessories, Cartier's creations symbolize the convergence between exceptional craftsmanship and a timeless signature. 

Santos de Cartier and Tank watches, Trinity ring, Love and Juste un Clou bracelets, Panthère de Cartier and Ballon Bleu designs are all born from a unique vision and a singular style.

Industry: Einzelhandel: Luxusgüter und Schmuck
Company Size: 5.001–10.000 Beschäftigte

Cartier

At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

**Sales Experience Manager**

KEY RESPONSIBILITIES

Lead business development for the boutique by creating and developing relationships through all client interactions:

- Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors

- Drive sales and care service team to consistently achieve or exceed sales targets and KPIs

- Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy

- Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities

- Partner with Boutique leadership, and team, on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met

- Lead and promote networking activities for the boutique team

- Point of contact for visiting stylists and press photo shoots in partnership with the PR team

- Develop Prestige Partnership strategies to increase prestige sales within the boutique and to develop the VIP client strategy further

- Support and partner with sales and care service teams, on escalated client matters to ensure optimal solutions are provided

Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success:

- Along with fellow Boutique Management—determine, communicate, and monitor individual and team KPIs

- Collaborate with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs

- Lead and/or delegate boutique projects as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)

- Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations in order to optimize controllable costs

- Prepare regular sales reporting and analysis including monthly reports that provide qualitative analysis for business development

- Participate in the daily setup and breakdown of the boutique for opening and closing, as needed

**Team Development And Management**

- Motivate and support the Boutique staff

- Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news

- Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news

- Perform administrative and HR tasks including but not limited to commission accuracy checks, scheduling, payroll, and overtime management

- Actively recruit and maintain a talent pipeline

- Identify training and coaching opportunities for the sales team. Partner with boutique management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan

- Lead the performance management process through regularly scheduled individual meetings including biannual performance review

- Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees

**Be a Maison Ambassador**

- Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor

- Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

YOUR PROFILE

- Bachelor’s degree in a business-related field is a plus

- Additional language skills are a plus

- 8-10 years of management, especially in luxury retail or hospitality

- Required experience in managing direct reports

- Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed

- Previous experience with SAP is preferred

- Strong leadership skills

- Excellent analytical, organizational, and interpersonal communication skills required

- Enthusiastic approach with clients and colleagues

- Entrepreneurial spirit to develop their own business and build long-lasting client relationships

- Creativity in developing new ways to motivate and develop a team

- Collaborative approach with the ability to foster a united work environment with a “can do” attitude

- Strong understanding of client service needs and priorities (internal and external)

- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

- Ability to work in a fast-paced, evolving environment

- Intellectual curiosity and passion for learning

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected salary range: $125,000 to $140,000. Please note, salaries will be negotiated based on relevant skills and experience.

- This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer

Sales Experience Manager - Beverly Hills

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