We are thinkers and doers. We combine strategy and execution to help organizations accelerate growth and realize a brighter future. We take complex technology solutions and make them practical and actionable. Then we deliver them globally.

Industry: IT Services and IT Consulting
Company Size: 10,001+ employees

World Wide Technology

Savvy Admin PROD

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.

Delivery Manager will leverage technical and business acumen to define, develop, and deliver solutions to delight WWT customers. DMs are relentlessly focused on driving as much value to WWT's customers as possible through providing clarity and alignment on the customer's stakeholders' business objectives and end-user needs, continuously prioritizing delivery plans with shifts in the business and the broader macro-environment, coordinating a collaborative environment between customer stakeholders and delivery teams, maintaining a healthy delivery team, and identifying innovative solutions to grow

WWT and their customers' businesses.

**Job Responsibilities**

- Relationship Management: Cultivate business relationships with customers (from C-Suite to IT development leaders), as well as internal cross-services leaders within WWT.

- Service Delivery Excellence: Ensure the effectiveness of delivery team(s) complete Incident, Task, and Change Requests on time with high quality. Provide technical and business support, and be the escalation point for ANY issue related to our teams, our engagements and our customers.

- Financial Oversight: Own the creation and maintenance of an engagement's financial performance; including providing the necessary transparency to WWT and customer stakeholders, as well as Senior Leadership escalation when needed.

- Business Partnership & Consulting: Function as a trusted advisor regarding relevant markets, business strategies, and operating environments to customers.

- Obtains Resolution Confirmation working with our Project Management Organization

- Ensure that all issues are captured and resolved and that resolutions are documented and communicated.

- Negotiation & Influence: Engage in discussions to reach an agreement and create outcomes affecting the actions, behaviors, and opinions of customers and delivery teams.

- Professionally runs incident bridges while maintaining records of the incident in ServiceNow

- Business Growth: Grow the WWT Application Services business through continued displays of adding value to the customer.

- Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects, and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and Account Teams.

- Provides input regularly for status reports including documentation reviews.

- Communication: Manage the regular meetings and communications to ensure alignment and clarity amongst cross- functional WWT teams, Account Managers, Services Sales, Performance Management, the larger App Services teams, Project Analysts, ATC, Architecture teams, etc.

,

- BMC Remedy Helix and SharePoint experience is a plus.

- Ability to work independently and aggressively track incidents.

- Servant Leadership: Motivated by other’s success without seeking credit. Influences decisions through supportive leadership as opposed to management.

- Pragmatism: Addresses problems or difficult situations by focusing on practical approaches.

- Operates successfully in the ‘grey’ area, demonstrating ownership and providing direction even if it leads to a less-than-ideal outcome.

- Growth Mindset: Open to trying new things that you disagree with. Has the courage to give constructive feedback and embraces the approach of strong opinions weakly held.

- Optimistic: Demonstrates a positive mental attitude. Operates from a place of having confidence in success rather than a fear of failure.

- Strategic Mindset: Understands the whole system, optimizes for effectiveness over efficiency and helps others to see the big picture.

- Trust/Integrity: Builds trust through honesty, reliability, and authenticity. Extends trust to others as a default. Adapts to change and is honest about mistakes. Takes a tough, principled approach even if it’s unpopular.

- Resiliency: Seeks to discover new ways of problem solving despite obstacles and setbacks through passion and perseverance.

- Emotional Intelligence: Identifies and manages one’s own emotions, as well as the emotions of others. Ability to de-escalate challenging situations and avoid operating in extremes.

- Flexibility/Adaptability: Handles multiple demands, shifting priorities, and rapid change. Adapt strategies and tactics to fit fluid circumstances. Works collaboratively to get things done and owns accountability for the outcome.

- Coaching mindset: Acknowledges people’s strengths and accomplishments. Leveraging a foundation of trust can identify areas for improvement and provide real-time feedback and coaching.

- Change Agent: Recognizes the need for change and removes barriers. Promotes and supports new ways of doing work.

- Knows what can and can’t control or influence and where to allocate time for each.

- Communication: Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and are receptive to bad news as well as good.

- Conflict Management: Recognizes when conflict arises and applies strategies for engaging and diffusing. Works to reach a favorable outcome through coaching, healthy conflict, and leadership.

- Negotiation: Utilizes experience, business, and leadership acumen to propose options in response to a request for the best possible outcome for all.

- Consultancy: Viewed as a trusted senior advisor with clients. Demonstrates ability to understand business and technical requirements to drive successful delivery outcomes in response to project escalations.

- Strong communication skills (written, verbal, and presentation).

Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $135,600.00 to $203,400.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

- Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

Delivery Manager

Tyfone is the creator of nFinia®, a dramastically better retail/commercial digital banking platform, as well as several platform-agnostic, revenue-generating digital business solutions for credit unions and community banks. Our highly configurable platform, a broad array of business solutions, and ecosystem of third-party partners ensure our entire suite is scalable and extensible to meet the needs of any FI. What truly sets us apart is our commitment to our people and our dedication to continuous customer engagement. While every vendor builds features not every vendor builds relationships. At Tyfone we specialize in building both and strive to deliver on this promise every day.

Industry: Software Development
Company Size: 51-200 employees

Tyfone, Inc.

**Title: **Delivery Manager (US)

**No. of Position: **2

**Budget: ** $110 - $115 K/Year

**Location: **US, Remote.

**Job Description **

**About the company: **

Tyfone, a global leader in the SaaS Digital Banking, Youth Banking, and Digital Payments sectors, is redefining how the world engages with digital finance and payments. Our digital solutions empower individuals, families, and businesses to simplify and make it easier to manage their financial lives, achieve their financial goals, and improve their financial health. Our solutions power digital services for banks and credit unions across the U.S.

Tyfone is a leader in the digital banking sector, offering a range of solutions including nFinia Retail Digital Banking, nFinia Business Digital Banking, and Harmoney Management Console. We also provide payment solutions such as FedNow Instant Payment Xchange™ (IPX), Skip-A-Pay, and Quick Pay. Over 100 customers trust Tyfone's solutions, which are supported by over 200 integrations and over 140 patents. Tyfone has been recognized as a Best Place to Work in Fintech by American Banker and has received multiple awards for its solutions. The company operates with a lean-team model for external engagements to manage costs, increase selling time, and accelerate pipeline velocity. Tyfone values collaborative execution as the path to market leadership.

We are an equal-opportunity employer, and we encourage candidates from diverse backgrounds to apply.

**Our Mission Statement is: **

- Build the best self-service digital banking platform.

- Innovate to bring frictionless digital experiences beyond self-service digital banking.

- Cultivate meaningful relationships.

**Vision Statement is **:

-  Be the preeminent provider of a digital data interaction platform for consumers and

employees of Community FIs.

**Value Statement is: **

- Build trust, have integrity, be compassionate, innovate constantly, collaborate

positively, execute flawlessly, learn continuously, and have fun doing it!

**Responsibilities: **

- Act as a strategic technology consultant, connecting customers, Tyfone product teams, and internal stakeholders to provide actionable insights, optimize solution implementations, and ensure exceptional end-user experiences.

- Own end-to-end delivery of complex projects, including defining scope, creating detailed project schedules and deliverables, planning, estimation, task allocation, status reporting, and coordination with customers, third parties, and internal teams.

- Track and manage project milestones, risks, and customer-reported issues; communicate status, issues, and mitigation plans clearly and proactively to all project stakeholders.

- Maintain comprehensive project documentation, including meeting agendas and minutes, scope amendments, configuration documentation, and key customer communications for all managed projects.

- Serve as the primary point of contact for assigned clients throughout the implementation lifecycle and post-launch, hosting recurring customer calls, coordinating with account management, and traveling onsite to customer facilities when needed to drive execution and strengthen relationships.

- Work closely with Product, Development, and Engineering teams to investigate and resolve complex customer issues, ensuring timely, high-quality solutions and clear customer communication.

- Navigate challenging business situations and lead productive conversations among vendors, executives, and internal stakeholders, using diplomacy and clear communication to drive high-quality, value-focused outcomes.

- Stay current on emerging technologies and industry trends to ensure delivery of innovative, low-friction digital banking experiences across channels, drawing on proven strategies and best practices from other industries where applicable.

- Collaborate with peers and stakeholders to accelerate delivery timelines while preserving the quality and customization required for unique customer needs.

- Manage multiple concurrent delivery projects in a fast-paced environment, maintaining clear plans, schedules, task ownership, and risk/issue management to ensure on-time and successful delivery while leveraging Agile and waterfall methodologies and standard SDLC practices.

- Coordinate project dependencies across customers, third parties, and internal teams, using tools such as JIRA, Microsoft Project, Wrike, and Salesforce to track work and provide proactive, transparent progress updates to both internal and external stakeholders, and to inform ongoing process improvements and best practices.

**Requirements **

- Around 10 years of overall experience

- At least 5 years of experience in software delivery & project management

- Experience in delivery of SaaS products

- Finance domain and US market knowledge is highly desirable

- Strong technical knowledge of software development methodologies (including Agile and waterfall methodologies) and technologies

- Excellent leadership, communication, and interpersonal skills

- Ability to manage multiple projects and priorities in a fast-paced environment

- Experience with project management tools, such as JIRA, Microsoft Project or similar tools

- Strong problem-solving and decision-making skills

- Familiarity with software development life cycle (SDLC) and software testing methodologies

- Excellent written and verbal communication skills

- Flexible work hours

**Technical Skills: **

- PMP or similar certifications

- JIRA, Microsoft Project, Wrike, Salesforce

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. For additional information about KKR & Co. Inc. (NYSE: KKR), please visit KKR’s website at www.kkr.com. For additional information about Global Atlantic Financial Group, please visit Global Atlantic Financial Group’s website at www.globalatlantic.com.

Industry: Financial Services
Company Size: 1,001-5,000 employees

**Company Overview**

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.

KKR is seeking a Marketing Delivery Manager to join our Brand & Corporate Marketing team, dedicated exclusively to supporting the execution and operational delivery of our social media portfolio. This role partners closely with the firm’s Social Media Managers and broader marketing stakeholders to ensure campaigns, content, and activations are delivered seamlessly and on schedule for KKR and select lines of business, including Global Atlantic.

This position is ideal for a highly organized marketing project manager who thrives in a fast-paced, collaborative environment. The Marketing Delivery Manager will serve as the operational lead for social media initiatives—ensuring seamless coordination, timely delivery, and excellence in execution across campaigns, content, and activations. This role does not set social strategies or editorial direction, but ensures strategic plans are executed efficiently and compliantly.

**Responsibilities**

- Lead end-to-end project management for social media campaigns, content development, executive social content, and real-time activations based on strategy and priorities defined by Social Media Managers.

- Develop and manage detailed timelines, production schedules, and workflow trackers.

- Oversee intake, prioritization, and resource coordination across multiple concurrent workstreams.

- Ensure all deliverables are completed on time, within scope, and aligned with strategic objectives.

- Establish and manage meeting cadences for content reviews, campaign checkpoints, and stakeholder approvals to ensure alignment and timely decision-making.

- Act as the central point of coordination across social, creative, digital, communications, legal/compliance, and external partners.

- Drive alignment on deliverables, review cycles, deadlines, and publishing schedules.

- Proactively identify risks, manage dependencies, and resolve bottlenecks.

- Manage asset development from brief through production, review, approval, and launch.

- Coordinate platform requirements and ensure publishing readiness across channels.

- Track budgets and vendor deliverables as needed.

- Facilitate legal, compliance, and regulatory review processes where applicable.

- Ensure adherence to brand standards, regulatory requirements, and platform guidelines.

- Maintain organized documentation of approvals and publishing records.

- Partner with analytics and social leads to gather performance metrics and reporting inputs.

- Prepare status updates and post-campaign summaries for stakeholders and leadership.

- Maintain dashboards that provide visibility into workload and results.

- Design and implement a structured briefing and intake framework to improve clarity, reduce rework, and streamline cross-functional execution.

- Continuously refine tools, templates, and workflows to improve operational efficiency.

- Support implementation and optimization of project management systems (e.g., Asana or similar platforms).

**Qualifications**

- Bachelor’s degree in Marketing, Communications, Business, or related field with 3–4 years of experience in marketing project management, social media operations, digital production, or agency account/project management.

- Proven experience managing high-volume content workflows and cross-functional deliverables.

- Working knowledge of social media platforms and production processes (strategic ownership not required). Exceptional organizational and time management skills with the ability to manage multiple priorities.

- Excellent written and verbal communication skills.

- Proficiency in Microsoft Office (PowerPoint, Excel) and project management tools (e.g., Asana).

- Detail-oriented, proactive, and comfortable working in a global, matrixed organization.

,

This is the expected annual base salary range for this Boston-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

Base Salary Range

$75,000—$100,000 USD

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email Benefits@kkr.com. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to Benefits@kkr.com. Only emails left for this purpose will be returned.

**Massachusetts Applicants: ** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.

Marketing Delivery Manager

CAI is a global services firm with over 8,700 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what’s right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Industry: IT Services and IT Consulting
Company Size: 5,001-10,000 employees

**Req Number**

R7465

**Employment Type**

Full time

**Worksite Flexibility**

Hybrid

**Who We Are**

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

**Job Summary**

As a Service Delivery Manager, you will lead and optimize IT service desk operations for a key client engagement in Austin, Texas.

**Job Description**

We are seeking an experienced **Service Delivery Manager ** to lead and optimize IT service desk operations for a key client engagement. This is a hybrid role requiring 40% onsite presence at our client's location in Austin, TX. The ideal candidate is a proven service delivery leader with deep service desk roots, a passion for continuous improvement, and the ability to build strong client relationships while driving team performance. **This position is full-time and hybrid (Austin, TX).**

**Only work authorizations not requiring sponsorship now or in the future will be considered.**

**What You’ll Do**

- Serve as the primary point of contact for service delivery, owning the day-to-day operational health of the IT service desk

- Build and maintain strong client relationships, ensuring service levels, KPIs, and contractual obligations are consistently met or exceeded

- Lead, coach, and develop a team of service desk analysts and team leads, fostering a culture of accountability and continuous improvement

- Monitor and analyze performance metrics (FLR, AHT, CSAT, SLA/SLO compliance) and drive corrective action where needed

- Partner with internal stakeholders and client leadership on escalation management, capacity planning, and service improvement initiatives

- Champion shift-left strategies and self-service adoption to reduce ticket volume and improve end-user experience

- Oversee incident management processes, ensuring timely resolution and clear communication during major incidents

- Support workforce management, scheduling, and staffing decisions to meet volume demands and service targets

- Collaborate with the ITSM Center of Excellence to align on platform governance, ServiceNow workflows, and reporting standards

- Contribute to business reviews, reporting, and executive-level presentations on service performance

**Required**

**What You’ll Need**

- 5+ years of experience in IT service desk or end-user support operations

- 2+ years in a Service Delivery Management, Operations Manager, or Team Lead role

- Experience supporting public sector or enterprise clients

- Experience with contact center platforms (Talkdesk, Genesys, or similar)

- Demonstrated ability to manage client relationships in a managed services or outsourced IT environment

- Strong working knowledge of ITSM frameworks (ITIL v3 or v4 preferred)

- Experience with ticketing and ITSM platforms — ServiceNow experience strongly preferred

- Proven track record of driving measurable improvements in FLR, CSAT, or SLA performance

- Excellent communication, presentation, and stakeholder management skills

- Must be local to and able to work onsite 40% of the time in Austin, TX metro area

**Preferred**

- ITIL Foundation certification (or higher)

- Familiarity with AI-driven service desk tools, virtual agents, or automation technologies

- HDI Support Center Manager (HDI-SCM) or similar certification

**Physical Demands**

- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.

- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

**Reasonable accommodation statement**

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$115,000 - $125,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

IT Service Delivery Manager

Full Stack Automation and Orchestration

Transform IT operations with Arganteal's strategy-driven automation platform, offering unparalleled flexibility and efficiency for modern IT environments.

One Methodology, Comprehensive IT Automation Solutions

Simplify Automation
Arganteal integrates applications and infrastructures, connecting all the languages, platforms, and tools you use into a single, user-friendly interface.

Leverage Existing Solutions
Turn established operational IP into dynamic, reusable workflows, streamlining even the most intricate processes.

Seamless Operations Orchestration
Modern operations require speed and simplicity. Achieve seamless orchestration and streamlined full-stack automation with reusable workflows and tailored automation solutions.

Industry: IT Services and IT Consulting
Company Size: 11-50 employees

Arganteal Corporation

- Please Note The Below Eligible Work Locations

**New York, NY or Charlotte, NC Areas (This is a hard requirement)**

As a PMO Director, you will be leading a team of project leaders responsible for the delivery of innovative and emerging technology solutions for Fortune 500 customers across all verticals. The PMO Director provides enterprise-level leadership for the Project Management Organization, ensuring the organization delivers exceptional client outcomes while maintaining strong financial performance and operational scalability. This role leads a regional PMO organization spanning Program Management, Project Managers and Delivery Managers, and is accountable for aligning project delivery capabilities with enterprise strategy.

The PMO Director operates the PMO as a business within the business—balancing customer experience, profitability, workforce strategy, and long-term capability development. The PMO Director partners cross-functionally with Sales, Delivery, Finance, and Operations leaders within their area of the business and collaborates with peer PMO leaders globally to drive a unified “OnePMO” model. This leader advocates for the vision, builds leaders of leaders, and ensures the PMO is a strategic enabler of growth and differentiation across the enterprise.

~~**Key Responsibilities & Success Expectations** ~~**Strategic Leadership & Execution**

- Translate enterprise PMO strategy into actionable regional execution plans

- Align regional PMO priorities to the broader Professional Services vision and enterprise objectives

- Promote a culture of accountability where client outcomes, profitability, and operational discipline drive sustainable growth

- Balance customer satisfaction with business health—making sound prioritization decisions that support both regional and enterprise goals

- Identify regional market trends and delivery needs to ensure PMO capabilities align with growth opportunities

- Contribute to evolving PMO maturity, scalability, and business alignment through active participation in enterprise initiatives

**Delivery Governance & Financial Management**

- Ensure consistent adoption of enterprise PMO methodologies, governance standards, and tools within the region

- Maintain disciplined oversight of portfolio health, risk reviews, documentation controls, forecasting accuracy and performance reporting

- Drive continuous improvement initiatives that enhance scalability, efficiency, and delivery quality

- Support training, development, and certification efforts aligned with enterprise PMO standards

- Own regional PMO financial performance including utilization, margin contribution, cost center health, and forecasting accuracy

- Focus on aggregate regional utilization and capacity management, ensuring responsible enterprise-wide workforce planning and intelligent hiring decisions

- Monitor and communicate the value delivered by the regional PMO, including gross profit contribution, efficiency gains, and operational improvements to be shared with peer PMO leaders

**Team Leadership, Coaching, and Development**

- Lead and develop a high-performing regional PMO leadership team (Senior Managers, Managers, Project & Program Leaders)

- Empower leaders through coaching and guidance while holding them accountable for performance and outcomes

- Develop succession plans and leadership development pathways across the regional PMO

- Foster a culture of ownership and root-cause problem solving within the region

**Stakeholder Partnership & Collaboration**

- Build trusted partnerships with regional Sales and Delivery leaders to proactively support opportunity shaping and project leadership strategy. Positioning the PMO team as a strategic enabler of growth

- Identify solutions that enable engagement and value creation among internal stakeholders

- Demonstrate executive presence in client and leadership interactions

- Serve as the primary PMO escalation and decision point within the geography

- Collaborate with peer Regional PMO Directors and the Senior PMO Director to ensure alignment across geographies

**__________________________________________**

**Qualifications**

- Minimum Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required, Masters of Business Administration, MBA preferred

- A minimum of 10 years' progressive experience in a related field

- 10+ years PMO and management experience

- Experience managing global engagements and teams and ability to support teams in US-East Coast, EMEA and APAC time zones

- Global Financial and Global Service Provider experience a plus

- Thorough understanding of financial processes - P&L and financial management

- Thorough understanding of the contract process; ability to manage contract modifications, and take the lead of negotiations surrounding contract scope, cost, and schedule

- Strong customer service orientation with proven analytical and problem-solving abilities

- Strategic thinker with the ability to take a broad view of the business, industry, and environment to anticipate and plan for future

- Proven experience embracing and initiating change

- Can distinguish what to preserve and what to change

- Has the courage to initiate and lead the changes that drive success

- Strong leadership skills with ability to develop talent, identify and cultivate essential skills and attributes to maximize individual contribution and engagement

- Able to build collaborative relationships across functions based on trust and respect

- Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results

- Proactively seeks out information and clarity needed to enable strong decision making for the business

- In-depth understanding of core deployment methodologies

- Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred or Agile Certified Practitioner (ACP) certification through Project Management Institute (PMI-ACP) preferred or Certified ScrumMaster (CSM) preferred or The Projects in Controlled Environments certification (PRINCE2)

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Director of Project Management

In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience. At Scalence, a global women-owned IT and BPO solutions provider, we specialize in these critical disciplines through our IT Project and Managed Solutions, propelling your business to new heights.
Our commitment to Customer Success and Delivery Excellence drives everything we do. Let us help you unlock new opportunities and propel your business forward. Explore how we can make a difference today!

Industry: IT Services and IT Consulting
Company Size: 501-1,000 employees

Scalence L.L.C.

Since 1989, Scalence / Artech has been helping clients solve complex technology challenges by developing innovative environments, applications, and tools. We build and maintain essential systems through experienced teams who deliver excellence in implementation, enhancement, and ongoing operations.

If you’re ready to do something big and innovative, stretch your creative and strategic muscles, and work on impactful issues with a global high-tech customer—this is your opportunity.

Job Title: Service Delivery Manager

Location: West Coast / Bay area CA or Austin TX

Salary Range: $100,000-$140,000/yr plus 15% bonus

Position Summary

The Service Delivery Manager (SDM) is the primary leader responsible for ensuring the success of a portfolio of assigned projects and programs. You’ll serve as the face of delivery for both Scalence and a leading global technology client—overseeing operational performance, service excellence, and customer satisfaction.

This role requires a balance of strategic leadership, operational rigor, and client partnership, with accountability for revenue, profitability, and people performance. The ideal candidate is an initiative-taker who thrives in a fast-paced, global, and evolving environment.

Key Responsibilities

Delivery & Program Management

- Serve as the primary point of contact and face of delivery for a high-end technology client.

- Plan, execute, and monitor Statements of Work (SOW) to meet and exceed contractual commitments.

- Proactively identify and manage delivery risks, driving timely resolution and client satisfaction.

- Lead all aspects of program execution to ensure SLA compliance and operational excellence for metrics such as Utilization, CSAT, Turnaround Time, and First Meaningful Response Time.

- Oversee new program launches and ensure stabilization within the first 90 days; define workflows, KPIs, and delivery models for steady-state services.

- Project manage quarterly contract reviews, including budget evaluation, renewals, and operational improvements.

- Aggregate, standardize, and streamline high-volume reporting, ensuring insights are actionable and aligned with client needs.

- Present performance reviews and strategic updates to senior and C-level client stakeholders on a monthly and quarterly cadence.

Client Relationship Management & Growth

- Build and sustain trusted advisor relationships with key client personnel, including business and vendor management teams (VMOs).

- Conduct weekly, monthly, and quarterly business reviews, showcasing delivery outcomes, performance insights, and improvement strategies.

- Identify and pursue opportunities for account growth, expansion, and operational synergies in collaboration with sales and executive leadership.

- Protect existing business by proactively addressing competitive risks and ensuring client satisfaction.

- Deliver differentiated value propositions through innovation, efficiency, and continuous improvement.

Team Leadership & Operations

- Lead and influence global delivery teams of 30–70 personnel, fostering a culture of excellence, accountability, and collaboration.

- Oversee people-related functions including hiring, onboarding, performance management, and learning & development.

- Partner with regional recruiting teams to execute proactive, “white-glove” hiring processes for current and future demand.

- Collaborate with the PMO and internal support functions to optimize delivery operations and streamline back-office processes.

- Track and follow through on all tactical and strategic commitments to ensure flawless execution.

**Required Skills & Experience **

- Minimum 10 years relevant exp

- West coast - Required

- Nice to have: ideally located in Bay Area and able to be on-site a few days a week

- Well rounded Delivery experience working with enterprise level clients supporting managed services

- Program and Project Management experience

- Technically strong - able to have technical conversations and understand and advise clients as well as coaching technical resources

- Software Development, DevOps or Site Reliability background preferred

- Strong soft skills and communication skills

- Hands-on people management experience

- Strong stakeholder mgmt experience

- Budget/program financial experience

- Previous Google or Apple exp a strong plus

- Experience with globally disbursed teams a strong plus

**Why Join Us**

- Opportunity to lead delivery for a globally recognized high-tech enterprise.

- Innovative, collaborative culture where your ideas and leadership make a measurable impact.

- Competitive compensation, bonus structure, and comprehensive benefits.

- Flexibility to work remotely while shaping key strategic outcomes for enterprise clients.

Recruiter Name: Michael Mower

Contact Email | Phone: Michael.mower@scalence.com | 714-401-0976

http://www.artech.com

Referrals welcome! Referral bonus up to $1000! Feel free to reach out for additional details.

Service Delivery Manager

DPR Construction is a forward-thinking, self-performing general contractor and construction manager specializing in technically complex and sustainable projects for the advanced technology/mission critical, life sciences, healthcare, higher education and commercial markets. DPR’s portfolio of work ranges from large-scale new construction to small tenant improvements and special projects. Founded in 1990, DPR is a great story of entrepreneurial success

DPR serves customers internationally through office locations in:

Amsterdam, Netherlands
Atlanta, GA
Austin, TX
Baltimore, MD
Boston, MA
Charlotte, NC
Dallas-Fort Worth, TX
Denver, CO
Edison, NJ
Ft. Lauderdale, FL
Greenville, SC
Houston, TX
Nashville, TN
Newport Beach, CA
Orlando, FL
Pasadena, CA
Phoenix, AZ
Raleigh-Durham, NC
Redwood City, CA
Richmond, VA
Sacramento, CA
San Diego, CA
San Francisco, CA
San Jose, CA
Savannah, GA
Seattle, WA
Seoul, South Korea
Singapore
Tampa, FL
Tucson, AZ
Washington, DC

DPR purpose: We Exist to Build Great Things.®

DPR core values - our fundamental, inviolable values and beliefs:

INTEGRITY. We conduct all business with the highest standards of honesty and fairness; we can be trusted. 

ENJOYMENT. We believe work should be fun and intrinsically satisfying; if we are not enjoying ourselves, we are doing something wrong. 

UNIQUENESS. We must be different from and more progressive than all other construction companies; we stand for something. 

EVER FORWARD. We believe in continual self-initiated change, improvement, learning and the advancement of standards for their own sake.

DPR has ranked for five consecutive years on FORTUNE's “100 Best Companies to Work For” list: in 2010 at #57, in 2011 at #22, in 2012 at #13, in 2013 at #15, and in 2014 at #10.

* FORTUNE is a registered trademark of Time Inc. and is used under license. From FORTUNE Magazine, February 3, 2014  ©2014 Time Inc. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, Licensee.

Industry: Construction
Company Size: 5,001-10,000 employees

DPR Construction

**Job Description**

The Learning & Development Delivery Manager is responsible for the strategic delivery of training and development opportunities within a DPR geographic region. This includes overall responsibility for a regional training calendar that meets local regional, business unit and individual development needs, as defined in partnership with the Business Partner Team. The L&D Delivery Manager ensures high-quality, consistent facilitation and delivery of instructor-led courses and programs by developing a local network of SMEs, supporting a large group of facilitators from the business and leveraging their own expert facilitation skills. The L&D Delivery Manager is responsible for the engagement and management of additional facilitators in a geographic region, promotion and coordination of programs, and may assist with participant selection. The L&D Delivery Manager is responsible for the delivery of all training, though they may only facilitate People Practices-related content. This role will be coached/managed by the L&D Delivery Team Leader.

**Key Responsibilities**

-  Facilitate interactive training sessions, workshops, and onboarding programs for employees at all levels. Facilitation will be in-person (various locations including jobsites) and virtual. Examples include: team building sessions like Building Healthy Teams and personality assessments; open-enrollment soft skills training like Building Effective Conversations or Employee Best Practices for Employee Development; cohort-based programs like Building Great Coaches and Cultural Immersion.

-  Design and implement a region-wide training calendar that includes training opportunities associated with multiple focus areas, including EHS, business operations, field operations, sales and people practices as needed.

-  Responsible for the coordination of a region-wide training calendar that includes training needs across multiple focus areas, such as EHS, Ops, Sales, etc., to include support for identifying appropriate facilitators for content.

-  Identify, onboard, support, and manage additional facilitators from the business, leveraging best practices and processes defined by the L&D Delivery team.

-  Engage local SME’s and key stakeholders as partners for facilitator identification and strategic scheduling.

-  Use adult learning techniques to create an engaging and inclusive learning environment in classroom environments. Ensure a consistently positive & inclusive learning environment in offices, jobsites and virtually.

-  Adapt training delivery based on audience needs, learning styles, and varying levels of experience.

-  Strategically communicate training & development opportunities in partnership with regional C+B and PP Business Partner teams.

-  Connect employees and coaches to learning resources and development opportunities as requested and needed.

-  Continuously share training program feedback and performance trends with L&D COE team and L&D Program Managers and partner with those teams to analyze learning data and measure training impact, recommending enhancements to improve effectiveness.

-  Ability to travel 25-50% across the domestic U.S. Travel for this role will be mostly within one geographic region, but could extend across the domestic U.S.

**Education Qualifications**

-  Bachelor’s degree in Education, Organizational Development, or a related field (or equivalent experience).

**Work Experience**

-  Minimum of 6 years of teaching, operations, coaching, or direct learning and development experience, or an equivalent combination of training and experience.

-  Proficiency with M365 suite, especially PowerPoint and Outlook.

-  Proficiency with digital learning tools (e.g., LMS platforms, virtual meeting tools).

-  Deep understanding of DPR’s learning catalog and program suite, including LinkedIn Learning and all existing custom learning courses.

**Language, Certifications And Licenses**

-  Internal and external certification may be required for specific programs; not required to have them before time of hire.

**Work Environment**

Inside - inside environmental conditions or standard office environment

Constantly, 67% - 100%

**Physical Activity**

Hearing - receiving detailed information through oral communication and making fine distinctions in sound. Constantly, 67% - 100%

Repetitive Motions - substantial movements (motions) of the wrists, fingers, and/or hands. Frequently, 34% - 66%

Sitting - particularly for extended periods of time. Frequently, 34% - 66%

Talking - expressing or exchanging ideas by means of the spoken word. Frequently, 34% - 66%

Vision - distinguishing characteristics of objects using the eyes. Constantly, 67% - 100%

~~Compensation Range- $106,000-$160,000~~

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.

Working at DPR, you'll have the chance to try new things, explore unique paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.

Explore our open opportunities at www.dpr.com/careers.

Learning & Development Delivery Manager-Central

Hemmersbach provides IT services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. Going the extra mile, we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. 

At Hemmersbach, we live open communication, team spirit, and flat hierarchies. We are one of the fastest-growing companies in the IT industry. Join team Hemmersbach today! Look for your dream job with purpose here: 
hemmersbach.com/career

Industry: IT-Dienstleistungen und IT-Beratung
Company Size: 1.001–5.000 Beschäftigte

Hemmersbach

**Role: **

The Field Service Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems.

**Main responsibilities: **

- Handle service support requests & incidents

- Asset management & coordination

- Hands & Eyes Support

- Detect faults and provides efficient and effective solutions

- Ensuring all work is delivered consistently and in accordance with scope of work

- Have a full awareness of service level KPI’s and deliver in accordance with these under guidance of the Service Delivery Manager

- Helping to ensure that Hemmersbach delivers a high level of customer satisfaction

**Requirements: **

- Experience in Windows 7-11, MS Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions and IT ticketing systems.

- 2 years of IT experience (or equivalent)

- Driving licence and possess reliable transportation

- This role is a non-exempt salary position with a targeted salary range of $58,000 – $62,000 USD.

- Excellent time management skill

**Benefits: **

- Buddy program

- Dental insurance

- Health/ Medical insurance

- Life insurance

- Mobile working

- Onboarding program

- Unlimited employment contract

- Vision Insurance

**Be part of Us: **

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Field Service IT Technician

RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities.

Industry: Software Development
Company Size: 11-50 employees

RemoteHunter

1. About Our Client:The organization operates in the managed service provider (MSP) sector, delivering service operations that require consistent quality assurance. It addresses challenges in maintaining service standards, accurate ticket documentation, and effective client communication. The organization focuses on improving service delivery through detailed quality assessments and continuous process enhancements across multiple client engagements.

2. About the Opportunity:The Quality Assurance Analyst ensures consistent service quality by evaluating completed service tickets and customer interactions. This role identifies quality gaps, supports coaching efforts, and collaborates with Service Delivery leadership to enhance service consistency and accuracy. The position contributes to improving documentation standards and customer experience, playing a key role in sustaining operational excellence.

3. Responsibilities:• Conduct quality assurance reviews of closed service tickets for accuracy, documentation completeness, and adherence to standards

• Review recorded phone calls and customer interactions for professionalism, communication quality, and resolution effectiveness

• Identify recurring quality issues, documentation gaps, and process breakdowns across teams and clients

• Provide actionable QA feedback to Service Delivery Managers to support coaching and corrective actions

• Collaborate with Service Delivery and Operations leadership to improve service consistency and reduce repeat issues

• Contribute to developing and refining QA standards, scorecards, and review criteria

• Assist in creating and updating SOPs related to ticket quality, documentation, and client communication

• Prepare and present QA findings, trends, and recommendations during service reviews and operational meetings

• Stay current with service delivery best practices, customer experience standards, and relevant technology platforms

4. Requirements:• Associate’s degree and two years of relevant experience, or equivalent education and experience

• 2+ years in a service desk, helpdesk, or MSP environment

• Experience with ticket or call quality reviews preferred

• Familiarity with ConnectWise ticketing systems

• Strong attention to detail and analytical skills

• Excellent written and verbal communication

• Ability to deliver objective, constructive feedback

• Ability to work independently and manage multiple priorities

• Experience with QA frameworks or call monitoring tools

• Understanding of MSP service agreements and work role structures

• Proficiency in Excel or BI tools for reporting

• Strong problem-solving skills focused on high-quality service solutions

• Extensive knowledge of MS technology, client platforms, and business collaboration tools

• Preferred certifications include Microsoft MTA, CompTIA Network+, and/or A+

• Excellent interpersonal communication across organizational levels

• Organized, self-directed, and a collaborative team player

• Commitment to respectful, ethical behavior and organizational values

5. Pay Range and Compensation Package:• $25.50 - $39.50 hourly

• The pay range listed is based on candidate’s skill level, experience, relevant licenses, and educational background

Equal Opportunity Statement:Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Quality Assurance Analyst

Berkeley Research Group, LLC (BRG) is a global consulting firm that helps leading organizations advance in three key areas: disputes and investigations, corporate finance, and performance improvement and advisory. With offices around the world, we are an integrated group of experts, industry leaders, academics, data scientists, and professionals working beyond borders and disciplines. We harness our collective expertise to deliver the inspired insights and practical strategies our clients need to stay ahead of what's next.

We have in-depth experience across a wide range of industries and markets, from construction and energy to technology and healthcare. No matter what sector your business is in, we have experienced professionals who understand the challenges you face—making us better equipped to help solve them.

Industry: Business Consulting and Services
Company Size: 1,001-5,000 employees

Berkeley Research Group

**We do Consulting Differently**

The IT Project Manager position is responsible for planning, coordinating, and executing IT projects in support of BRG business objectives. This role is intended for a hands-on project manager with experience delivering IT initiatives through coordination, execution, and follow-through—not solely maintaining schedules or reporting status.

The IT Project Manager works closely with IT teams and internal partners to ensure technology solutions are delivered on time, within scope, and aligned with BRG standards. Projects may include new technology rollouts, office openings and relocations, team onboardings, infrastructure initiatives, security and offboarding activities. The IT Project Manager will report to IT PMO Leadership.

**Core Responsibilities – It Project Manager**

**Project Planning & Execution**

- Take primary responsibility for IT projects from initiation through implementation and operational handoff, with accountability for successful delivery.

- Own project scoping, task definition, sequencing, and dependency tracking with guidance from IT leadership as needed.

- Track milestones, risks, and issues; proactively address delivery challenges and escalate when appropriate to keep projects on schedule.

- Ensure assigned projects meet agreed‑upon scope, schedule, and quality expectations.

**Stakeholder & Team Coordination**

- Serve as the day‑to‑day IT project contact for internal stakeholders and business teams.

- Participate in requirements gathering and discovery discussions to understand business needs and implementation requirements.

- Communicate project status, risks, and next steps clearly and consistently to project stakeholders.

**Cross‑Functional Collaboration**

- Coordinate delivery efforts across internal IT functions including Infrastructure, Operations, Cybersecurity, Expert Solutions, and Asset Management.

- Partner with Legal, HR, Workplace Services, and other departments to support successful project execution.

- Coordinate with vendors, service providers, and external partners to support project timelines and deliverables.

**Technical Implementation Support**

- Coordinate technology onboarding and implementation activities, including network readiness, hardware deployment, end‑user access, and ISP coordination.

- Provide on‑site support during key onboarding, cutover, or transition events when required.

**Documentation & Process Improvement**

- Maintain accurate and up‑to‑date project documentation throughout the project lifecycle.

- Support effective handoff to operations and support teams at project completion.

- Contribute to lessons learned and continuous improvement efforts within the PMO.

**Required Qualifications**

- Bachelor’s degree in Information Technology, Business, or a related field, or equivalent professional or military experience.

- 4–7 years of experience delivering and supporting IT projects across the full project lifecycle with delivery ownership.

- Experience coordinating and driving work across multiple technical teams and stakeholders to deliver IT solutions.

- Familiarity with enterprise IT environments, cloud computing and storage, infrastructure concepts, Azure, AWS, Microsoft Security Stack, ServiceNow, Snowflake, etc.

- Experience using project management tools, including MS Project, Monday.com, and Smartsheet.

- Strong organizational, communication, and problem‑solving skills with a focus on execution and follow‑through.

- Ability to manage competing priorities in a fast‑paced, evolving environment.

- Willingness to travel up to 50%, including domestic and international travel.

- Hands-on exposure to IT implementations

Salary Range: $120,000-$155,000

**Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship.**

**About BRG**

BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies. Our culture centers on agility and connectivity which sets us apart and gets you ahead.

At BRG, our professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe.

Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking. When paired with our global reach and resources, our diverse perspectives and technical capabilities make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world.

At BRG, we don’t just show you what’s possible. We’re built to help you make it happen.

BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

IT Project Manager

Fora Financial was founded in 2008, with the mission to provide capital funding to small business under a simple and seamless process.

We are passionately driven to solve business owners’ biggest challenge to success: access to capital. With Fora Financials’ help, small business can finally unlock potential to reach new heights.

Fora Financial is a leading business financing lender, that has provided over $4 billion to more than 55,000 business owners nationwide. We provide fast, flexible financing for small to mid-sized businesses so that they can invest in their operations however they see fit. 

At Fora Financial, we provide a customized funding approach, listening to customers and understanding their needs in an ever-changing financial market.  

Located in new offices in New York and Miami, the Fora Financial team is responsible for providing our clients with personalized consultative support. We are a partner-centric organization, and we pride ourselves on supporting the small business community. 


Refer a Business:
https://www.forafinancial.com/refer-a-business/

Twitter: 
https://twitter.com/ForaFinancial

Facebook: 
https://www.facebook.com/Fora.Financial

Industry: Financial Services
Company Size: 51-200 employees

Fora Financial

We are seeking a Product Manager to join our in-house Agile team focused on our Fintech platform and users. Be part of our digital transformation with our industry leading FinTech platform. Your ideas will be valued, your work will be impactful.

In this role you will be responsible for building an end-to-end internal product development capability while fostering a culture of innovation for the company. Working closely with the CTO, VP of Engineering, Project Manager/Scrum master, and functional leaders, you will be tasked with evaluating and launching new product initiatives that leverage the company’s capabilities, fulfill a need in the marketplace, and ultimately create long-term economic value. You will refine the product/project roadmap and services offered to the small business community. You will directly contribute and be responsible for requirements elicitation, success criteria, KPI metrics, and prioritization. Let’s jointly challenge norms and disrupt for new levels of success!

**Key Deliverables:**

• Participate in product management lifecycle process including technical requirements, success criteria, product implementation and launch.

• Own and manage assigned product/project initiatives and issues/bugs addressing prioritization as well as any contentions.

• Works closely with Business, Product, and Technology stakeholders for prototyping and technical development and delivery of products, understanding how new product ideas will leverage the capabilities of the company’s proprietary technology platform.

• Perform as Product Owner for Agile Sprint delivery, managing requirements, acceptance criteria, stakeholder signoffs, and prioritization of user stories as well as bugs/issues.

• Responsible for BAU Ops enhancements, analysis, issues prioritization as well as requirements management.

• Responsible for business requirements gathering/management, throughout the entire agile delivery lifecycle, and conveying to technical resources for implementation.

• Involved with elicitation, organization, translation, of both business level and functional requirements. Probing and challenging stakeholders to get to the right level of detail including identification of success criteria metrics.

• Perform as product owner for a Sprint and Scrum team, prioritizing and managing backlog and grooming based upon Prioritization Committee decisions.

• Confirm interpretation of requirements with stakeholders followed by user story communication and clarification for technology stakeholders.

• Development and execution of independent verification and validation test cases and plans, as well as production-based operational acceptance testing.

• Obtain Level of effort estimate from development engineering team, any resourcing contention, and communicate to Project Prioritization Committee.

• Act as a liaison between key business stakeholders and technical resources.

• Partner closely with project manager/scrum master.

**Desired Skills & Experience:**

• Track record of delivering high value products in a high growth, fast paced environment.

• Experience within financial services, FinTech, or technology related industries is preferred. Knowledge of the SMB customer/market is a plus.

• Experience driving business centric product strategy, road-mapping, requirements management, and execution across a fast-moving organization.

• Diverse skill set demonstrating a big picture, strategic mindset, attention to detail, literacy across business functions, technology savvy, and financial proficiency.

• Strong project management and leaderships skills, the ability to direct cross-functional initiatives at the management level, and comfort interacting with/influencing senior stakeholders.

• Ownership mentality and accountability for driving business impact, in a data-informed, experiment-driven product culture, ideally in SMB or Consumer Growth.

**Base Salary Range: ** $130,000-$150,000

Our Commitment to Inclusion

We know that confidence gaps and imposter syndrome can get in the way of meeting amazing candidates. **Please apply even if you don’t meet every single listed qualification. ** If you’re excited about Fora’s mission and believe you can make an impact, we want to hear from you.

We welcome candidates from all backgrounds — whether you’re self-taught, a career changer, a military veteran, a bootcamp graduate, returning to the workforce after caregiving, or a former founder.

**The Benefits of Working for Fora Financial: **

- A good work/life balance

- Medical, Dental, Vision Coverage

- 401K Match

- Life Insurance at No Cost to Employees

- Generous Time Off Plan Including Rollover Vacation Days

- Commuter Benefits

- Health Care and Dependent Care Flexible Spending

- Opportunity for Advancement

- Year End Bonus Eligibility

**About Fora Financial **

Fora Financial is a technology-enabled leading provider of flexible financing to small and medium sized businesses. Since our inception in 2008, we have supported more than 55,000 merchants nationwide with over $4 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash flow gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, Fora Financial is able to deliver capital to our customers via a streamlined and simple process that can be completed in as little as 24 hours, compared with the weeks or even months it often takes for a business to receive a bank loan.

Over the past seventeen years, Fora Financial has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees. Fora Financial prides itself on being a partner-centric organization, offering a customized funding approach, collaborating with our small-business customers to understand their needs in a dynamic and ever-changing economic environment.

While we work very hard, we do not take ourselves too seriously. We enjoy a family-like camaraderie that fosters a passion for success in each Fora Financial Team member.

**Equal Opportunity Statement **

Fora Financial is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status under local, state, or federal law. Fora Financial provides reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodations due to a disability during the application process, please contact fora.recruiting@forafinancial.com.

Product Manager

ECCO Select is recognized as an innovative technology leader providing proven IT services, solutions and staffing to meet your long-term strategic goals and your most urgent business priorities. The Company was established in 1995 and services a diverse client base. ECCO Select offers a host of specialized technology solutions tailored to each client’s unique requirements. 

Services Offered 
* Consulting Solutions 
* Application & Software Development 
* Architecture 
* Data Management 
* Managed Services 
* Program Management 
* Rapid Deployment 
* Security 
* System Integration 
* IT Staffing & Professional Services 

Combining unparalleled expertise as a staffing firm and our full-time consultant staff of over 200 industry experts, ECCO Select's customer-focused delivery model utilizes a broad-spectrum approach that interacts with your company at every level. This enables ECCO Select to anticipate your IT needs and delivers solutions that scale in an ever-changing technology environment. The end result is a responsive, flexible, reliable, high-quality services standard that supports and accelerates your business success. 

Industries Served 
* Energy & Resources 
* Financial Services 
* Government 
* Healthcare 
* Technology & Telecommunications 
* Transportation & Logistics 

A minority and woman-owned business, ECCO Select has earned a reputation for delivering effective communications, aligning high-caliber skill sets and providing specialized IT services. ECCO Select is an equal opportunity employer. 

Solutions Delivered For more information, visit www.ECCOSelect.com, or to speak with an ECCO Select IT solutions expert, email ITSolutions@ECCOSelect.com or call 816.960.3800.

Industry: IT Services and IT Consulting
Company Size: 201-500 employees

ECCO Select

**Senior Project Manager **

**Who we’re looking for **

We are seeking a Senior Project Manager with **strong, hands-on Scrum Master experience ** leading teams in a true Agile environment. This is not a coordination role — we are looking for someone who has **owned Scrum delivery end-to-end ** and can independently lead teams while coaching both team members and stakeholders.

The ideal candidate has experience operating within **structured sprint cadences with full Agile ceremonies **, not just exposure to Agile terminology or partial frameworks.

**What you’ll do **

**Delivery & Execution **

- Lead end-to-end delivery of technical initiatives across cross-functional teams

- Serve as the **active Scrum Master **, owning sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives

- Ensure teams are operating within a **true Scrum framework **, including consistent sprint cadence, clear backlog ownership, and continuous improvement practices

- Identify and remove blockers, manage dependencies, and drive accountability across teams

- Partner with product, engineering, QA, and business stakeholders to ensure alignment and delivery success

**Agile Leadership **

- **Coach team members and stakeholders ** on Agile and Scrum best practices

- Lead effective retrospectives and drive actionable improvements across both teams and client stakeholders

- Assess and improve Agile maturity across teams, moving beyond loosely defined or inconsistent processes

- Ensure Agile practices are applied in a practical, delivery-focused way — not just theoretical

**Project Management **

- Manage scope, timelines, risks, dependencies, and stakeholder communication across multiple workstreams

- Maintain project plans, RAID logs, and reporting within Jira, Confluence, and related tools

- Drive transparency and clear communication across teams and leadership

**What we’re looking for **

- **Proven experience serving as a Scrum Master ** for Agile teams operating in a true sprint-based environment

- Hands-on ownership of full Scrum ceremonies — not just participation

- Ability to **lead teams independently ** and step in without needing ramp-up or coaching

- Strong facilitation skills, especially leading **retrospectives with both teams and stakeholders **

- Experience **coaching teams and clients ** on Agile best practices and improving delivery processes

- Comfortable working across product, engineering, QA, and business teams

**What you’ll need **

- 5+ years of experience in technical project management or Scrum leadership

- Demonstrated experience running **true Agile/Scrum teams with defined sprint cadences and ceremonies **

- Experience with Jira, Confluence, and Agile delivery tools

- Strong understanding of Agile delivery, dependency management, and cross-team coordination

- Experience in enterprise or consulting environments preferred

Senior Project Manager #11181

DSM-H is a multinational Management Consulting and Software Development firm founded on the principles of Operational Excellence. We work with clients in the private, public, government and not-for-profit sectors to deliver high quality products and services that meet the demanding requirements of today’s marketplace.

DSM-H makes businesses successful by using our business transformation methodology which emphasizes winning through value creation, constant innovation and continuous improvement. We develop innovative strategies, and implement initiatives that continuously improve productivity and quality while reducing cost of operations. We use our experience and skills to help our clients uncover and execute insights and improvement ideas that help transform their organizations into smarter, stronger and more profitable enterprises.

Partnering with our Clients' ensures long-term sustainability of gains and growth through training, standardization of processes, and knowledge transfer.  We are a team of highly skilled experts who pride ourselves in excellent results. Our track record of momentous improvements with significant financial impact to our clients bottom line is evidence of our capabilities.

Industry: IT Services and IT Consulting
Company Size: 11-50 employees

DSM-H Consulting

**Open to Peoria, IL as well **

**Role and Overview of the Role **

- Team is UI frontend focused with engineers.

- Minimum 5–7 years of experience required for this role.

- Scrum Master or tester-type candidates could be a good fit.

**Top Skills **

- React experience (must have).

- TypeScript experience (must have).

- Experience with Pafana and data visualizations is a really good fit (not mandatory).

- AWS experience is beneficial to have.

- BDD and Cucumber experience is nice to have (not mandatory).

**Position’s Contributions to Work Group **:- As a FED, you will be responsible for solution design following modern/standard UI best practices, contributing hands-on code development, maintenance of technical debt (PRs, performance, UX improvements, Storybook/re-usable components, NFR…etc.), leading POCs or major Spikes and help with the refinement of the requirements into technical features & user stories. To effectively deliver, you would collaborate with other front-end/backend leads/teams, end to end architects, PO/PMs, Scrum Masters and Engineering managers.

**Typical task breakdown: **

- **o Designing, developing, deploying and maintaining intuitive and performant UI. **

- **o Integration and development with Grafana visualization **

- **o Working within an Agile framework (ideally Scrum) with multiple other teams **

**Interaction with team **:- 3 developers and 1 scrum and 1 PO and 1 tester and 1 lead.

**Work environment **:Hybrid work mode

**Education & Experience Required: **

- **Position requires a four-year degree from an accredited college or university. **

- **Bachelor’s and/or Master’s degree in Computer science and 5-7 years work experience in this capacity. **

**Technical Skills **

- o Designing, developing, deploying and maintaining intuitive and performant UI.

- o Integration and development with Grafana visualization

- o Working within an Agile framework (ideally Scrum) with multiple other teams

- · Strong understanding and/or experience in some of the following,

- o UI middleware and mocking technologies and tools like Redux-Saga and Mirage JS

- o Experience working with API development tools like Swagger and Postman

- o AWS Cloud, automated CICD and BDD with Cucumber.

- 3+ years or more of experience with TypeScript, React and Redux

- ·5-7 years of overall experience in web application and UI development with other skills such as Jest, Webpack, RESTful API, HTML 5 and CSS3.

- · Experience building new web application, leading major technical POCs and developing higher order re-usable UI components such as dashboard, widget and custom table…etc.

- · Ability to work under pressure and within time constraints

- · Passion for technology and an eagerness to contribute to a team-oriented environment

**Soft Skills **

(Required)

- · Excellent communication and presentation skills

UI Frontend Developer - 406

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